USAMA ABDULLAH Office / Customer Service Manager

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raja2usama@gmail.com  LinkedIn URL +44 (0)7858 061 327  Dewsbury, UK Goes
Here
Personal Details: 34  Pakistan  Male  Single

A skilled manager with expertise and demonstrable knowledge in administration, customer service, and people
management. Proven ability to ensure overall operational improvements, profitability, performance and
productivity using creative thinking, negotiation skills, and strong business acumen. Equipped with cross-
functional skills to accomplish multiple projects ensuring on time deliverables within pre-set cost parameters.
Highly experienced in developing and implementing sustainable approaches to administrative/customer
experience strategy, policies, and standards, with emphasis on the highest standards of service. Recognised as
a strong and motivational leader. Areas of Expertise include:

 Planning & Forecasting  Office Management  Customer Service Management

 Staff Leadership  Training & Coaching  Project Coordination
 Sales  Relationship Building  Problem Resolution

Professional Experience
AMBER INTERNATIONAL  Dewsbury, UK  2010 to Present
An international furniture importer and manufacturer.
ADMINISTRATION OFFICER
Manage a high performing team, prioritise and schedule workload to achieve department objectives, focus on
raising standards of operations, and client service. Deliver a high level of business support to the senior team.
Implement robust administrative operations and procedures, organise filing systems, monitor stock, and order
supplies. Motivate and encourage staff to ensure professional growth, productivity, and compliance with all
policies and standards. Control all aspects of people management including appraisals and grievances, monitor
performance management. Lead numerous projects. Enforce security, health, and safety requirements.
Key Accomplishments:
 Consistently met KPI targets; enhanced productivity and efficiency across the team.
 Pinpointed skill gaps in the department, facilitated training; improved staff abilities across the department.
 Successfully implemented practices and systems; enhanced working processes.
 Overhauled processes and administrative operations; enhanced productivity, profitability, and efficiency.
 Forged strong relationships with suppliers, negotiated competitive prices; met all budgets and targets.

JARIR BOOK STORE  Riyadh, Saudi Arabia  2008 to 2010

A major book shop.
SALES REPRESENTATIVE
Contributed to the performance of the team, welcomed customers and assisted with purchases, utilised internal
systems to review product information and availability. Drove sales at every opportunity, while simultaneously
offering outstanding levels of customer service. Provided advice and education on laptops and products,
processed and reconciled cash and card transactions. Maintained and communicated an accurate record of
stock, replenished and merchandised goods to attract purchases. Generated and tracked invoices through to
payment. Adhered to health and safety, and security practices at all times.

Continued…
Usama Abdullah
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Key Accomplishments:
 Acted as an escalation point for complex queries and complaints; resolved issues to the satisfaction of all
parties.
 Continually recognised for achieving targets and goals.
 Introduced customers to new products and services; led to increased store revenues.

Education & Training

Bachelor of Arts in English and Economics | UNIVERSITY OF PUNJAB | Islamabad, Pakistan
Diploma, Computer Applications
Diploma, Qur’an Course
Certificate, Airline Sales and Reservations

Professional Development
Interpersonal Skills | Airline Basic Sales | IBM AS400 Software | IELTS from British Council | Certificate from
Intel Corporation | Certificate of Training from Microsoft, | Certificate of Training from Al-Ajou Group for Canon
products

Other Skills
Languages: English – Fluent; Arabic – Intermediate; Urdu – Native; Punjab – Native
Software: Word, Excel, PowerPoint