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o Degree of excellence.
o The totality of features and characteristics of a product or service that bears on its ability to
satisfy stated or implied needs.
o Consistent performance of a uniform product meeting customer’s need for economy and
function.
Quality Identifiers
o Attributes of the product.
Quality Assurance
o Planned and systematic actions to provide the confidence that requirements will be met.
o Quality assessment of the quality control activities and validation of the procedures for
determining QUALITY.
o Planned and systematic set of activities to ensure that the variance in processes are clearly
QA Achieved by
Quality Control
In-process QC
Objectives
manufacturing outlet.
Activities
Objectives
Activities
o Collection of representative samples
Objectives
o To comply to the statutory requirements of GPCB.
Activities
o Collection of representative samples
Product Development
Objectives
Activities
Who is my customer ?
He is my customer who
He needs me
Objectives
Activities
Quality Objectives