Company Name

PROBLEM
Analysis Model
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Kepner-Tregoe Method
Problem Analysis
Why did it Happen?
Find unknown Cause

Decision Analysis
What should we do?
Make a choice

Potential Problem Analysis

Situation Appraisal What lies ahead?
What Is Going On? Protect action or plan
Clarity & Priority
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Kepner-Tregoe Troubleshooting Methodology
Identify
Likely Causes
Assess Risks
Consider Causes
Identify Adverse for the potential
Evaluate
Consequences Identify problems Take
Alternatives Make Potential Preventive
Decision Problems Action
▪ Generate Alternatives
▪ Make the Best ▪ State the Action Take Action to
▪ Screen through MUSTs
▪ Balanced ▪ List potential Address likely
▪ Compare against WANTs
Choice problems Causes

Decision Analysis Potential Problems

Clarify Purpose Analysis Plan
▪ Develop Objectives To balance Contingent Action
benefits & risks To avoid reactive
▪ Classify into MUSTs
action Prepare Actions to
& WANTs
▪ Weigh the WANTs
Situation reduce likely effects
State Appraisal
Decision Set Triggers
▪ Identify Concerns
▪ What do we need ▪ Set Priority Set Triggers for
to decide? ▪ Plan Next Steps contingent actions
▪ What are we trying ▪ Plan Involvement
to do?

Problem Analysis
Decision Analysis To avoid jumping to
cause
Potential Problem Analysis
Think Describe
To select best fix Beyond the Fix Problem
To avoid future problems
▪ Extend the Causes
Effective Decision Making ▪ Extend the Fix
▪ State the problem
▪ Specify the problem
Risk Analysis

Identify
Confirm
Possible Causes
True Cause
Use Knowledge &
Verify Assumptions,
experience, or…..
Observe or Try a fix &
Distinctions &
Problem Analysis monitor
Evaluate Possible
Causes
changes Situational Appraisal
To find root cause ▪ Test Possible Causes To clarify & prioritize Situation
▪ Determine Most
Problem Management Probable Cause
Plan Issue Resolution
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Problem Analysis
▪ Define Problem
▪ Specific Problem
▪ Identity differences & Changes
▪ Formulate Causes
▪ Test causes against the Facts
▪ Prove True Cause

Kepner-Tregoe Key Decision Analysis

▪ State Decision
▪ Define & Classify Objectives

Trouble Shooting ▪
▪
▪
Weight Objectives
Generate Alternatives
Evaluate Alternatives
▪
Process ▪
Assess Risks
Make Decision

Decision Analysis
▪ State Decision
▪ Define & Classify Objectives
▪ Weight Objectives
▪ Generate Alternatives
▪ Evaluate Alternatives
▪ Assess Risks
▪ Make Decision
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Kepner-Tregoe Value Proposition

Troubleshooting Training Performance System Integration

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▪ Increase Customer
Satisfaction
▪ Reduce Issue-
Resolution Cycle
Time
▪ Reduce Service Cost

Coaching On-the-job
Process Integration
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Kepner-Tregoe Approach To Problem Solving

Situational Analysis
(Where are we?)

Problem Analysis Potential Problem Analysis

(Past) (Future)
What is the fault? How to prevent future fault?
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Decision Analysis
(Present)
How to correct the fault?
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Problem Analysis Model Icon Slide
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Additional
Slides
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Stacked Area-Clustered Column

10
Product 01
9
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7
In Percentage

6
Product 02
5
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2
Product 03
1
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FY01 FY02 FY03 FY04

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10
Bar Graph
Product 01 Product 02 Product 03
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60
Sales in Percentage(%) 2017

50

40

30

20

10

0
Q1 Q2 Q3

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11

Our
Mission
Vision Goal
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Mission
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Our Team

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Name Here Name Here Name Here

Designation Here Designation Here Designation Here
13

About Us
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14
Financial

Minimum Medium Maximum

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Our Goal
Goal 01
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Goal 02
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Goal 03
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2017 2018
Comparison
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55% 45%
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Male Female
17

Quotes

Many Of Life’s Failures

Are People Who Did Not
Realize How Close They
Were To Success When
They Gave Up Thomas Edison
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Bulb Or Idea
Idea 01
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Idea 02
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Idea 03
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Mind Map
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Timeline

2014 2015 2016 2017 2018 2019

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capture your capture your capture your capture your capture your capture your
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21

Address:
# street number, city, state

Thank Contact Numbers:

0123456789

You
Email Address:
emailaddress@123gmail.com