Digital Workforce Platform

Why We Do What We Do

Question? Goal Vision

After 20 years of Automation Simulate human Enable human intellect to
technologies, the majority of behavior with achieve greater things by
business processes are still intelligent software taking the robot out of the
manual. Why? human

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Why a Digital Workforce?

Your human workforce

Act Think Analyze Coffee

Your digital workforce

RPA Cognitive Smart Analytics Digital Workforce

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80% of enterprise data is “Dark Data”

Enterprise
RPA

IQ Bot

You need cognitive automation to process “dark data”

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Automation Anywhere’s Digital Workforce?

Acts like a person Thinks like a person Analyzes like a person

Enterprise RPA IQ Bot Bot Insight

• Uses systems like a person • Unsupervised learning • Real-time and actionable

• Rules-based • Supervised learning • Mine across 1000s of apps
• Front office • Semi-structured data • Zero effort
• Back office • NLP • Data visualization
• Structured data • Fuzzy logic • ML identified trends

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The Fitment

Democratize digital transformation with RPA and Digital Workforce

80%
Manual Labor Digital Workforce

20%

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Digital Workforce Platform

RPA Platform Cognitive Platform Analytics Platform BotFarm

TaskBot MetaBot IQ Bot Bot Insight

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Why Leverage a Digital Workforce?

Optimize labor costs, increase capacity

Increase speed, accuracy (100%) and availability (24x365)

Improve compliance, controls and auditability

Deliver business intelligence

Enable digital transformation

Enhance employee morale

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Automating Every Process Across the Enterprise

DATA ENRICHMENT PROCESS ANALYZE & REPORT

Perform the process actions Reliable, accurate, timely
Modify, rationalize, analysis and reporting
normalize your data
DATA CAPTURE DATA VALIDATION RECONCILE
Collect and synthesize your data Validate, authenticate your data Ensure consistency and accuracy

Cognitive

Robotic Process Automation

Real Time Analytics

ARTIFICIAL INTELLIGENCE

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Industry Agnostic: 1M+ Digital Workers Deployed
5,000 different processes automated
INSURANCE
• Claims processing and
administration
• Report automation
• Prioritize and assign claims
• Adjudication process
• Data integration billing
BANKING
• Verification/audit processes
• Bank reconciliation
• Compliance processing
• Loan processing
• Customer account mgmt.
HEALTHCARE
• Inventory management
• Forms processing
• Digital invoice generation
• Global contracting
system
• Data collection
MANUFACTURING
• Corporate billing reports
• Freight email triage
• Credit underwriting
process
• Sales order system
• Paper mill reporting
Function Agnostic: 1,000,000+ Digital Workers Deployed

INFORMATION
RECORD TO REPORT PROCURE TO PAY ORDER TO CASH SUPPLY CHAIN HUMAN RESOURCES
TECHNOLOGY

Gen. Acct. / Close Vendor Master Customer Master CRM & Cust. Svc. Datacenter Recruiting

Mgmt. Reporting Sourcing/ Contract Credit / Contract Demand Mgt. Network Operations Comp & Benefits

External Reporting PO Process Order Process Materials Mgt. Security Admin. Performance Mgmt.

Treasury Goods Receipt Logistics / Delivery Capacity Flow Mgt. Service Desk Training & Dev.

Tax Invoice Process Billing / Disp. Res. Transport & Logistics Desktop Support Payroll

FP&A Payment Process Collections Carrier Mgt. Database Admin. Lifecycle Mgmt.

Controllership T&E Cash Application Returns Mgt. Applications Org. Mgmt.

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RPA benefit estimates by function
We see automation potential up to 30%, with net savings up to 80% within various functions

Function Sub-process Automation potential (%) Savings potential Quick win

1. Customer master data management 1. 25-30% 1. Yes
2. Credit management 2. 25-30% 2. Yes
3. Customer service support 3. 25-30% 3. Yes
Order-to-cash 4. Account receivables management 4. 25-30% 1. 40%-60% 4. Yes
5. Incoming payments 5. 0-5% 5. No
6. Deductions and disputes management 6. 25-30% 6. Yes

1. Human resources general services 1. 25-30% 1. Yes

Human Resources 2. Expat management 2. 10-15% 1. 60%-80% 2. No

1. Source-to-purchase 1. 25-30% 1. Yes

Source to Pay 2. Purchase-to-pay 2. 25-30% 1. 50%-70% 2. Yes
3. Projects support 3. 10-15% 3. Yes

1. Supply chain planning 1. 10-15% 1. No

2. Transport planning 2. 10-15% 2. No
Supply Chain 3. Supply planning 3. 10-15% 1. 10%-15% 3. No
4. Project management 4. 10-15% 4. No
5. General supply chain services 5. 10-15% 5. No

General 1. Fixed assets/FMM/closing and reporting 1. 25-30% 1. Yes

2. Local tax accounting 2. 10-15% 1. 10%-15% 2. No
Accounting
1. Product costing 1. 5-10%
2. Controllers operations/reporting 2. 10-15%
Controllers 3. Business controlling support 3. 5-10% 1. 15%-20% 1. No
4. Business intelligence and systems 4. 10-15%
5. Group financial controllers 5. 5-10%

1. Intercompany reconciliations and accounting 1. 25-30% 1. Yes

2. Account and bank reconciliations 2. 15-20% 2. No
Finance, Other 3. Financial planning and analysis 3. 25-50% 1. 30%-50% 3. No
4. Tax 4. 40-60% 4. Yes

The potential will depend upon how these processes are implemented in the company, the level of existing automation and number of full-time equivalents (FTEs) used.

The ptial will depend upon how these process are implemented in the company, the level of existing automation and number of FTEs used.
RPA Process Opportunities in Finance / CFO Function

Financial Ops & Financial Planning Treasury Tax Accounts Accounts

Accounting & Analysis (FP&A) Operations Operations Payable Receivable

• General Ledger Close • Budgeting • Bank Statement • Tax Provisioning • Vendor Setup • Customer Setup
Consolidation
• Reconciliations • Forecasting • Tax Compliance • Purchase Order • Sales Order
• Consolidated Cash Creation Processing
• Manual Journal
• Variance Analysis Position Reporting • Tax Accounting
Entries • Invoice Validation
• Invoice Creation
• Intercompany • Management • Cashflow Forecasting • Data Management & • Invoice & Lease
Settlements Reporting Reconciliation Payments • Collections
• FX Exposure
• Fixed Asset Forecasting & Hedging • Travel & Expense • Payment Processing
Management Reimbursements
• ACH/Wire Payments • Receivables Reporting
• Regulatory & • Payables Reporting
External Reporting

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#AutomationAnywhereEverywhere

World’s most widely deployed Digital Workforce platform

Leader in the Forrester Wave for RPA Leader in RPA FIT Matrix Leader in RPA Customer Experience

2,100+ 250+ 1,600+ 1,00,000+ 90+

Employees Partners Enterprise customers Digital Workers Countries with
worldwide worldwide Deployed customers
Global Presence
35 offices, 1700+ employees

London Amsterdam Moscow

Warsaw
Toronto Boston Paris Frankfurt Beijing
Chicago New York Rome
Madrid Seoul
Dallas Washington Tokyo
Atlanta Jerusalem
San Jose
Miami Dubai Baroda Hong Kong
Mexico City Mumbai Taipei
Bangkok
Bangalore Manila
Bogota Kuala Lumpur
Singapore
Jakarta
Lima

Sao Paulo

Santiago Johannesburg
Buenos Aires Melbourne
 Customer Success Across Spectrum of Global Enterprise
Oil, Energy &
BFSI Engineering Pharma Telecom Hitech Manufacturing
Utilities
250+ Strategic Global Partners

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Bot Store - Accelerated deployment for rapid value

• Curated and Vetted, downloadable pre-

configured Task Bots, Metabots, and IQ
Bots for Enterprise usage
• Operated by partners and clients
• Allows for easy integration into third-party
applications/capabilities. Examples:
• Process Mining (Celonis)
• Artificial Intelligence (IBM Watson,
Google.ai, etc.)
• Send SMS (Twilio)
• Easy to find, easy to download – filter by
business process, application, and category

Confidential
Case Studies
Bancolombia

• Challenge
• Combining human, robotic, cognitive and analytic
capabilities to enhance banking customer experience
• Solution
Implementing IQ Bots and RPA solutions to automate credit
review, collections, clearance and settlements
• Impact
127K Hours freed per year in branches

11K Days saved with back office automation

1300% ROI in first year

$19M Reduction in provisioning costs

$7M Income from new revenue streams

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Fortune 500 High Tech Company

• Challenge
Transform F&A functions to enhance efficiency and
improve cycle time
• Solution
Automation Anywhere Enterprise RPA + IQ Bot
• Impact

4X Faster setup than intelligent OCR

50% PO volume automated in 6 months

30 FTEs redeployed

300% ROI in less than 6 months

Instant Scaling to meet quarterly spikes

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Becton Dickinson

• Challenge
Reduce cost, drive efficiency, eliminate errors, and redirect employee
focus on more meaningful work
• Solution
Digital workforce platform automates critical functions
within finance, procurement, HR, IT, R&D, and more
• Impact

65K Employees impacted by RPA

50 FTE's reassigned to higher value work

89% Cycle time reduction

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A Top 25 Commercial Bank

• Challenge
Create error-free mortgage processing that keeps up
with rapidly changing policies
• Solution
Automates the end-to-end mortgage appraisal process
• Impact

100% Reduction in errors

2.6 Days Reduction in mortgage cycle time

6.3 Days Faster appraisals

Mortgage orders placed within 2 hours

84% of contract finalization

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A Top 10 US Bank

• Challenge
Replace manual ACH payment processing to reduce errors
and maximize efficiency
• Solution
Scalable RPA technology performing ACH processes in a highly secure
cloud environment
• Impact

100K Hours in employee time saved annually

50 FTE's refocused on higher value work

100% Reduction in processing errors

100% ROI within one year

2.5 Months to complete

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A Top 5 Food and Beverage Manufacturer

• Challenge
Deliver efficient, error-free accounts payable operations
• Solution
Automates Invoice to Cash, Help Desk, and internal financial
reporting and report distribution processes
• Impact

100% Reduction in errors

300% Efficiency gains

25 FTE's re-focused on more valuable tasks

350 Automations in the pipeline

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Quad Graphics

• Challenge
Reduce cycle time in the Invoice to Cash process
• Solution
Streamline invoice creation, distribution and payments processing
• Impact

$10M Daily increased cash flow

20 Complex business processes automated

200% RPA Expansion planned in next 12 months

19 Departments now depend on RPA

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World Leading Shipping and Logistics Company

• Challenge
Improve customer service with reduced shipping delays
• Solution
Automates back-end document management systems
allowing integration of incoming documents
• Impact

2,274 Man hours saved per month

22K Monthly shipments

45,481 Average documents processed monthly

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Juniper

• Challenge
Minimize costs and improve efficiency of internal finance
operations processes
• Solution
Automate billing portal process for six largest customers
• Impact

100% Reduction in process cycle time

2 Days Improved cash collection

33% Reduction in manual labor

24/7 Unlimited billing capacity

100% Accuracy

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ING

• Challenge
Create enterprise foundation for RPA deployments in different business
units around the globe
• Solution
Deploy RPA in private cloud
• Impact

16 ING Units actively using RPA

Bots produce accounts daily for instant
70 access by customers

Zero Errors

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Maersk

• Challenge
Comply with International Maritime Organization
requirements for "Verified Gross Mass" of containers
• Solution
Deploy RPA to automate data entry and validation
• Impact

1.5 Months to fully automate transactions

100K+ Daily transactions

100% Accurate system data

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ANZ Bank

• Challenge
Reduce spikes in seasonal employee hiring and reduce training and
management resources
• Solution
RPA handles seasonal processes while employees focus on
value-added tasks
• Impact

3,000 Bots in Production

1 FTE freed up every day

46 Regulatory breaches avoided

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CNO Financial Group

Challenge
Develop internal audit finding around existing technology
and create ongoing savings within business units
Solution
Use of Enterprise RPA to automate application processing,
claims processing, check requests, agent licensing and
Legal holds
Impact

$2.2M In planned NPV for this year

80% Of claims flow through RPA bots

3000 Hours of Agent Process Licensing saved

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Dell EMC

• Challenge
Dell EMC merger created need for efficient and accurate
process integration
• Solution
RPA automates complex business processes in a timely
manner
• Impact

265+ Automated FTEs

$11M Annual savings

2 Weeks To learn and begin implementing RPA

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