POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
1. If you expected yourself to have high
scores in the board exam and in the future,
you really did have those high scores then
you have been influenced by the:
a. Galatea Effect
b. Barnum Effect
c. Pygmalion Effect
d. Placebo Effect
2. This term was coined by Janis (1972)
after studying the disastrous Bay of Pigs
invasion in 1961. With this, members
become so cohesive and like-minded that
they make poor decisions despite contrary
information that might reasonable lead them
to other options.
a. Group Influence
b. Group Cohesiveness
c. Group Think
d. Group Ideas
3. Faith is a job interviewer and is
constructing a structured interview. What
should be her first step in constructing a
structured interview?
a. Conducting a job analysis
b. Removing primacy effects
c. Writing questions
d. Creating a scoring key
4. Based on the available research, which of
the following recruitment strategies may
enhance employee moral and motivation?
a. Job analysis
b. External recruitment
c. Use of electronic media
d. Internal recruitment
5. It is the section in a job description can
affect a person's perceptions of the status
and worth of a job.
a. Job title
b. Brief summary
c. Work activities
d. Work context
6. Informal changes that employees make in
their jobs is called:
a. Job crafting
b. Spontaneous revision
c. Position alterations
d. Job reconstruction
7. A supervisor in a bank wants to know
who among his employees need more
training when it comes to handling difficult
customers. What type of needs analysis he
conduct?
a. Organizational analysis
b. Job Training analysis
c. Person analysis
d. Task analysis
8. A company with a very supportive climate
for learning found out through needs
analysis that the employees in their
company are highly motivate to learn and
are in best condition to be trained, that the
company can afford the trainings needed
and that the goals of a program are
consistent with those of the organization.
What should they do next?
a. Write and analyze job descriptions
b. Analyze the resources of the company
c. Analyze who among the employees
need training in a specific area
d. Conduct interviews, observations and/or
task inventories to find out how employees
learn to perform each task or obtain each
competency
9. A supervisor wants to conduct training for
the employees of the company. Before
giving trainings. he wants to know if there
are organizational factors that either
facilitate or inhibit training effectiveness.
Which of the following must he do?
a. Provide Job Descriptions
b. Conduct climate and attitude analysis
c. Make performance appraisals
d. Skill and knowledge testing
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
10. A trainer wants to make sure that his
topics for the 4 hour training are interesting.
Which of the following must he not do?
a. Use humor when discussing
b. Maximize audience participation
c. Give many icebreakers
d. Give a variety of activities
11. A trainer wants to help the employees
remember what was taught during the
seminar. Which of the following is the best
thing to do/give to the employees?
a. Posttest
b. Handouts
c. Free-writes
d. Open-ended questions
12. A trainer is trying to formulate case
studies for the upcoming seminar that she
will give. Which of the following must she
avoid when doing this so that she can
come up with good and effective case
studies?
a. Removing some important information
so that the employees will think more
when solving the problem
b. Using actual situations
c. Writing realistic details
d. Making it challenging
13. A small group of employees need
training to develop their interpersonal skills.
Which of the following is the best way to
practice?
a. Interactive videos
b. Webinars
c. Behavior Modeling
d. Role Play
14. A trainer decided to make the
employees of a company participate in a
role play to help them develop interpersonal
skills. However, the employees seem to be
shy to act with their co-workers. What is the
best thing to do?
a. Give salary deductions to those who
refuse to participate
b. Conduct a different activity which will not
require as much interaction so that they
would not be shy
c. Have them warmed up and give them
incentives for participating in the role play
d. Make a role playing activity for another
day
15. A company wants to provide distance
learning opportunities to the employees.
The supervisor wants to make sure that the
training that will be offered to the employees
will be interactive and in the form of a
seminar given on-line. Which of the
following should be used?
a. Webcasts
b. Webinars
c. E-books
d. Online videos
16. A trainer was tasked to train an
employee for a managerial position. Which
of the following would be the best way to
train this employee?
a. Behavior Modeling
b. Interactive Videos
c. Role Plays
d. Job Rotation
17. A supervisor was evaluating the results
of the training that were given to the
employees the past month. Which of the
following is the best indicator that the
trainings were effective?
a. Highs scores on performance
appraisals
b. Positive responses during interviews
c. Improved motivation of the employees in
doing their job
d. Return on investments
18. The statement "it is not fair to pay a
poor employee the same amount of money
as an excellent employee" exemplifies the
need for accurate performance appraisals
in:
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
a. making promotion decisions
b. employee training and feedback
c. training needs assessment
d. determining salary increases
19. Whereas trait-focused instruments
concentrate on who an employee
_________, task-focused instruments focus
on what an employee _________.
a. is/does
b. does/is
c. feels/believes
d. believes/feels
20. Andy works at a bank that is trying to
get customers to apply for vehicle loans. As
hard as Andy tries, she is unsuccessful
because the bank's loan rates are not very
competitive. When evaluating Andy's
performance, her supervisor must consider
the loan rates as a:
a. source of contamination
b. halo factor
c. modifier
d. performance dimension
21. A performance appraisal instrument
would be most useful in terminating an
employee due to:
a.. employment-at-will
b. a layoff
c. an inability to perform
d. a violation of company rules
22. When selecting the best appraisal
methods, the following should be taken into
account, except:
a. the focus of appraisal dimensions
b. the characteristics of the rater and
ratee
c. dimensions should be weighted
d. the use of employee comparisons
23. A rater has to evaluate a worker's
performance in terms of quantity. He/she
should therefore judge:
a. an assembly line worker's performanc by
how sturdy the bumpers she welds
b. a salesperson's performance by the
number of units she sells
c. a police officer's performance by how
reliable the intelligence information she
gathered
d. a bank teller's performance by how
satisfied the clients are
24. In this stage of team development by
Tuckman the team works toward easing the
tension from the previous stage. At this
point, team members have either accepted
their initial roles or made adjustments to
roles for which they are better suited:
a. Forming
b. Storming
c. Norming
d. Performing
25. A supervisor noticed that his employees
seem to have low-self esteem. Which of the
following is the best thing to do to help his
employees?
a. Talk to them and ask them why seem to
have low self-esteem
b. Give them easy tasks wherein they
would almost certainly succeed
c. Give them feedback about their
weaknesses so that they can find a way to
improve it
d. Give them difficult tasks so that they
would feel good if they are able to do it
26. Richard is an employee who work so
hard to perform well because he is
extrinsically motivated. Which of the
following would be least reinforcing for
Richard?
a. Getting a bonus for his high performance
b. Being recognized as employee of the
month
c. Getting a salary increase because of
good performance
d. Giving him opportunities to join
seminars and workshops so that he can
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
further improve on his skills and so that
he would be able to master his job even
more
27. Kyle is someone who is very shy and
who likes working with data and with
computers. However, his current job
involves working with and talking to a lot of
people. He never gets a chance to work
with computers and with data, and is always
reprimanded by his supervisor for being too
shy when he has talk to his customers.
Which of the following could best explain
Kyle's possible level of motivation and
satisfaction from his work?
a. high motivation and high satisfaction
b. high motivation and low satisfaction
c. low motivation and high satisfaction
d. low motivation and low satisfaction
28. Lyn is not motivated and not satisfied
with her current job because she says that
thecompany that she is working in as of the
moment has never given her the promised
annual salary increase even if shehas been
working there for 3 years already. Also, she
says that her job is not what she expected it
to be. Which of the following could have
been done by the company to prevent this
from happening?
a. Give her awards for doing her job
b. Give her opportunities to attend seminars
to improve on her skills
c. Give Lyn realistic job previews when
she was just applying for the job
d. None of the above
29. Based on Maslow's hierarchhy of needs,
which of the following has the highest level
of satisfaction?
a. An employee who is now looking for a job
wherein he would always be safe and where
there is job security
b. An employee who is now looking for a job
which could help himpay for his bills at
home and his basic needs
c. An employee who is now looking for a
job wherein there would be high
recognition and success
d. An employee who is now looking for a job
wherein he could work with other people
and develop friendships
30. To do interviews and to make reports
are two tasks that Macayla has to do for her
job. Doing interviews is something that she
dreads while making reports is something
that she enjoys. To motivate Macayla, her
supervisor said that she can only make
reports after she does an interview with a
client. What effect/principle explains the
supervisor's technique?
a. Golem effect
b. Galatea effect
c. Pygmalion effect
d. Premack effect
31. Paloma is the supervisor of a company.
She wants to make sure that the feedback
that she gives her employees would really
motivate them to work harder. Which type of
feedback would be most effective and
reinforcing?
a. Positive and Informative feedback
b. Positive and Controlling feedback
c. Negative and Controlling feedback
d. Negative and Informative feedback
32. Luisa received a bonus from her
supervisor. However, she says that it was
not clear to her why she got the bonus.
Which of the following factors in determining
the effectiveness of an incentive program
was not clear to her?
a. Timing of the incentive
b. Fairness of the reward system
c. Contingency of the consequences
d. Type of incentive used
33. A supervisor wants to reinforce a
department in her company by giving them
group incentives. Which of the following is
not a kind of group incentive?
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
a. Stock Options
b. Merit Pay
c. Profit Sharing
d. Gain Sharing
34. Piolo is a real estate broker in company.
The supervisor promised to give him
commission for each unit that he
successfully sells to a client. Which of the
following kinds of incentives did his
supervisor promise to give him?
a. Merit Pay
b. Gain Sharing
c. Profit Sharing
d. Pay for Performance
35. Jeff has been an employee in a
company for 10 years. She is known to be
one of the employees who always comes to
work and always passes her requirements
on time. However, when she found out that
another employee who has been working
with the company for only 2 years receives
a higher salary than she does, and will be
promoted to a higher position that hers, she
started to be lazy and too lenient for work.,
This is because she thought that the
company wasn't being fair to her. Which
principle/theory/effect explains this?
a. Equity theory
b. Premack Principle
c. Consistency Theory
d. Galatea Effect
36. At San Roque Corporation, confliuct
keeps people from working together,
lessens productivity, spreads to other areas,
and increases turnover. San Roque
Corporation is having problems with what
type of conflict?
a. Dysfunctional conflict
b. Group-group conflict
c. Employee versus Employer conflict
d. Internal Conflict
37. In one company, departments are
having problems with budget which limits
the projects they plan to undertake. At this
company, different departments' demand for
a resources exceeds its supply. This is
referred to as:
a. Communication barriers
b. Jurisdictional ambiguity
c. Beliefs
d. Competition of resources
38. When two employees argue over whose
job it is to get the mail or when two
supervisors fight over who is in charge
when the vice-president is out of town, what
cause of conflict is this?
a. Communication barriers
b. Jurisdictional ambiguity
c. Beliefs
d. Competition of resources
39. When employees ignore the conflict and
hope it will resolve itself, what conflict style
is this?
a. Avoiding style
b. Forcing style
c. Accommodating style
d. Collaborating style
40. When the president of an organization
forms a taskforce or committee with
representatives from all of the departments
or divisions that will be affected by the
solution, what approach is this?
a. Determining Conflict Styles
b. Third-party intervention
c. Cooperative problem solving
d. Maximum supportable position
41. What do you call when a neutral third
party is asked to help both parties reach a
mutually agreeable solution to the conflict?
a. Arbitration
b. Mediation
c. Cooperative problem solving
d. Dispute
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
42. What do you call when a neutral third
party listens to both sides' arguments and
then makes a decision?
a. Arbitration
b. Mediation
c. Cooperative problem solving
d. Dispute
43. A manager of company was thinking if
he should get a Human Resource Manager
for his company. Which of the following is
not a good and valid reason for hiring an HR
Manager?
a. To improve profits
b. To improve performance
c. To avoid personnel mistakes
d. To lay brilliant plans for the whole
company
44. The SME and Cola Corporation first
advertise employment opening for 2 weeks
to current employees. If no qualified
applicants are found, the organizations then
advertise outside. Which of the following
statement is False?
a. The first statement is possible while the
second statement is not possible
b. The former statement is an external
method of recruitment while the latter is an
internal method.
c. The first statement is a form of job
posting while the second is through
advertisement
d. All of the above
45. This method is mainly used to evaluate
executive and supervisory potential. Here,
employees are taken to a place away from
work and a series of tests and exercised are
administered. For example, assesses are
asked to participate; in-basket exercise,
simulations, group exercise and role plays.
Performance of the employee is evaluated
in each of these tests and feedback
provided to the a ratee, in terms of strengths
and weaknesses:
a. Management by Objective (MBO)
b. Assessment Centers
c. Psychological Centers
d. Human Resource accounting
46. Miss Reyes is a line manager. It is her
duty, therefore, to:
a. train employees for jobs they are
proficient with
b. place the right person in the job
c. interview employees leaving the
organization
d. evaluate the job performance
47. Becca is the Human Resource Manager
in a company. She provides specialized
assistance by assisting and advising line
managers. She advises the company's CEO
so the CEO can better understand the
personnel aspects of the company's
strategic options. She also assists in hiring,
training, evaluating, rewarding, counseling,
promoting and firing employees. What HR
function does Becca carry out?
a. Line function
b. Counselling function
c. Coordinative function
d. Staff function
48. When employees feel they lack the skill
or workplace resources to complete a task,
they experience:
a. Role conflict
b. Role ambiguity
c. Role overload
d. Role synchronization
49. Chael is a junior at Luzvimin College
and has trouble sleeping. He keeps
worrying about not getting a job when he
graduates and never finding the right person
to marry. Chael's stress might be the result
of:
a. Perspective taking
b. Forecasting
c. Rampant diffusion
d. Residual stress
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
50. Celeste was yelled at by her boss
because she has not been doing all of her
duties. She is anxious and depressed
because she never knows what tasks are
hers and what tasks are supposed to be
performed by others. Celeste's stress level
can probably be explained by:
a. Role ambiguity
b. A lack of person-organization
c. Role conflict
d. Role overload
51. Nestie had been determined to be a
Type B personality. Which of the following
best describes Nestie?
a. Nestie has opposite personalities
b. Nestie never feel stressed
c. Nestie is less likely to react negatively
to stress
d. Nestie is likely to react negatively to
stress
52. The human body cools down two
different ways. These are through:
a. radiation and effective temperature
b. radiation and evaporation
c. evaporation and circadian rhythm
d. none of these
53. Nate has been under great deal of
stress at work. His wife told him that they
should watch some sitcoms on TV. Her
advice is sound because laughter can:
a. help distance you from a stressor
b. reduce blood pressure
c. put a new perspective on a situation
d. laughter does all of these
54. According to the personality and
proficiency evidence data by Barrick et. al.
(2001), better prediction of success for
customer service work is mostly related to
what OCEAN personality factor/s?
a. Extraversion
b. Extraversion and conscientiousness
c. Agreeableness and openness
d. Conscientiousness
55. Katie, who is the HR manager assigned
in hiring and selection of X.O Company,
hired the top two candidates who made the
highest scores in the exams although they
are still on the process of assessment to
whom the higher vacant position will be
given. Katie believes that while hiring the
top test scorers she allowed flexibility in
consideration that the difference between
the two applicants scores may be a result of
error. This selection process is known as:
a. top-down selection
b. passive scores
c. multiple hurdle approach
d. banding
56. The most widely used measure of
burnout is the Maslach Burnout Inventory
(MBI), this test is divided into three
subscales: Emotional Exhaustion,
Depersonalization, and Personal
Accomplishment. Its validity conceptually
distinguished from similar concepts such as
depression and job satisfaction and having
a negative significant correlation to job
satisfaction and happiness. More or less the
validity that was used to determine the
psychometric property of this test was:
a. Convergent validity
b. Divergent validity
c. Concurrent validity
d. Content validity
57. Nick, who is applying to become a
company driver, was seen positive in drug
use during his medical test which is in
reality he has never been into drugs. The
validity of drug testing is now in question in
this situation. The result of Nick's drug
testing may be called as:
a. False positive
b. True positive
c. False negative
d. True negative
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
58. When peer ratings are used, research
has found that high performers evaluate
their peers _______ low performers.
a. the same as
b. more strictly than
c. more leniently than
d. none of these would be true
59. According to most research, subordinate
feedback results in:
a. higher supervisor turnover
b. bad feelings among employees
c. increased supervisor performance
d. subordinates being fired
60. To get better customer feedback on
employee performance, _______ are used.
a. secret shoppers
b. consultants
c. peer ratings
d. employee comparisons
61. Which of the following criteria is a
subjective measure of performance for a
waitress?
a. Number of positive comments received
b. Average amount of money spent on a
meal
c. Number of days absent from work
d. A supervisor's rating of dependability
62. Whereas role play has trainees perform
behavior they might _______ perform,
behavior modeling has trainees role play
________ behavior they might perform on
the job.
a. ideal/normally
b. normally/ below average
c. normally/ ideal
d. role play is not part of behavior modeling
63. An advantage of holding a training
session off-site is:
a. the location can serve as a reward
b. a reduction in training expenses
c. that it is easier to organize the training
d. all of the above are advantages
64. Sabrina sends all of her new employees
to a self-esteem workshop. She must
believe in _______.
a. Consistency theory
b. Equity theory
c. Expectancy theory
d. Social Learning theory
65. An employee's supervisor places full
confidence in the employee and believes
that the employee can handle a fairly
difficult task. This boosts the employee's
self-esteem which in turn increases her
performance. This phenomena is known as:
a. Consistency
b. the Pygmalion effect
c. the Golem effect
d. socially influenced self-esteem
66. According to _______ "new" employees
who work with highly satisfied "old"
employees are more likely to be highly
satisfied themselves.
a. individual differences theory
b. McClelland's needs theory
c. consistency theory
d. social information processing theory
67. Tessa is angry about a promotion
decision. Though she is not sure that she
was the best candidate, she feels that she
never really got the chance to demonstrate
her skills. Tessa's dissatisfaction is
consistent with research on:
a. Distributive equity
b. Procedural consistency
c. Distributive justice
d. Procedural justice
68. You would like to hire employees who
will not miss work. Your best bet would be
to hire applicants who score high on the
personality dimension of:
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
a. Conscientiousness
b. Extroversion
c. Agreeableness
d. Neuroticism
69. Bruce has been working with Zika
Manufacturing for 29 years and has one
year left to be eligible for full retirement
benefits. He has a house three minutes
from work and his children all live close by.
Bruce would most likely be high in:
a. affective commitment
b. continuance commitment
c. normative commitment
d. volitional commitment
70. Raymond assigns tasks that are
challenging, yet achievable and specifically
tells employees what he expects from them.
It sounds like Raymond believes in:
a. Providing feedback
b. the Pygmalion effect
c. Intrinsic motivation theory
d. Goal setting theory
71. Jona always asks her boss if she needs
help and willing to stay late. Goldy talks
negatively about her coworkers and keeps
important information from them. Which of
the following is true?
a. Neither Jona nor Goldy is playing politics
b. Jona and Goldy are both playing
politics
c. Goldy is playing negative politics
d. Jona and Goldy are both playing negative
politics
72. A difficult worker obsessed with
completing a task quickly is classified as a
______, whereas one who dominates
conversations and does not listen to other's
ideas is a _______.
a. tank/know-it-all
b. know-it-all/ tank
c. tank/ sniper
d. sniper/ know-it-all
73. The following are organizational
stressors except for?
a. Task demands
b. Physical demands
c. Role demands
d. Life changes
74. Group pressures and leadership are
what you refer to as:
a. Role conflicts
b. Physical demands
c. Life traumas
d. Interpersonal demands
75. This includes any relationship between
dimensions of the work and the person's
personal life:
a. Person-job fit
b. Organizational fit
c. Support groups relationships
d. Work-life relationships
76. Even though Viance shift start at 9 am,
she comes earlier in order to help her
colleagues in the work they are doing. She
approaches the people within her office and
lends a hand to them especially if they have
a problem with programs used in the
company. This type of behavior can be used
as the performance measure of:
a. Organizational Citizenship Behavior
b. Organizational Behavioral Modification
c. Thinking outside the box
d. Theory X Theory Y
77. An employee who works in a mall in the
morning then has a night shift in McDonalds
can be said to engage in:
a. Role overload
b. Moonlighting
c. Flextime
d. Telecommuting
78. This compromises the shared values,
beliefs and traditions that exist among
individuals in organizations.
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY

83. These are the types of people which

a. Corporate climate
b. Organizational fit
c. Organization socialization
d. All of the above is true
79. When companies have existed for a
long time, there will inevitably be practices
that have been around for a long time which
reduce productivity. In order to get rid of
these practices Kriegel and Brandt (1996)
suggest what they call a:
constantly question if there are better ways
of doing things within an organization.
a. Change Agents
b. Change Analysts
c. Receptive Changers
d. Reluctant Changers
84. These types of people typically have
high self-esteem and optimistic personalities
and believe they have no control over their
own lives.

a. Cross-validation a. Receptive changers

b. Employment at will b. Change agents
c. Sacred cow hunt c. Reluctant changers
d. Arbitration d. Change analysts

80. If you want to check the presence of 85. When a person has the need for
unnecessary deadlines which result in perfection, is obsessed with task quality and
decreased quality in output, then you would constantly complains is in your group, then
look for: the best way to deal with them is to:

a. Meeting cow a. Help them learn a decision-making

b. Speed cow system, and then reassure them about the
c. Paper cow decisions they make
d. Output cow b. Give attention and ask for specifics
c. Focus on their complaints on specifics
81. It is in this stage of organizational and solutions
development, the employee realizes not d. Talk honestly and let the person know it
only that the organization is going to change safe to disagree with you
but that the employees are going to have to
change as well 86. Refers to whether or not the experience
of trainees has made the receptive to
a. Defense training they will receive.
b. Discarding
c. Denial a. motivation
d. Adaptation b. readiness
c. instructional objectives
82. Becoming immersed in the new culture d. goal setting
and to become comfortable with the new
system is part of the stage of: 87. The best way to deal with difficult people
characterized as "know it all" is:
a. Adaptation
b. Defense a. Acknowledge their knowledge, make
c. Internalization your statements appear as if they are in
d. Discarding agreement
b. Don't rush them or argue; acknowledge
their good intentions
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY
c. Don't show anger, acknowledge their
complaint and give them a chance to cool
down
d. Don't counterattack or offer excuses, hold
your ground
88. People with this type of power are best
able to get employees to comply with their
orders but have low follower satisfaction:
a. Coercive power
b. Legitimate power
c. Referent power
d. Expert power
89. This type of power stems from
complimenting others, doing favors, and
generally being friendly and supportive:
a. Coercive power
b. Legitimate power
c. Referent power
d. Expert power
90. Type of communication that starts from
the superior to subordinate or management
to employees
a. Upward communication
b. Downward drift
c. Downward communication
d. Informal communication
91. A type of informal communication
grapevine which involves a person passing
the message to only a select group of
people
a. Clamor grapevine
b. Gossip grapevine
c. Single-strand grapevine
d. Probability grapevine
92. When information reaches you but you
do not tend to pass it on to someone else,
then you can be called a:
a. Dead-ender
b. Liason
c. Isolates
d. Mediator
93. For an employee to be able to follow a
model's behavior, these conditions are
necessary except for?
a. paying attention
b. retaining information
c. learn newer skills with behavior
d. reproduce the behavior
94. This approach attempts to answer the
question, "if we spent 100,000 training the
employees, how much more revenue was
brought in as a result of the training?"
a. Business impact
b. Return of investment
c. Employee learning
d. Employee feedback
95.This determines the perceived fairness
of the actual decisions made in an
organization:
a. Distributive justice
b. Procedural justice
c. Interpersonal justice
d. Enrichment justice
96. A variation of the original expectancy
model by Vroom which included additional
factors such as abilities/traits, role
perception, intrinsic/extrinsic reward, etc.
was the:
a. Porter Lawler Model
b. Classic Conditioning Model
c. McClelland's Model
d. Theory X Theory Y
97. With this method, the company
establishes a baseline performance. Then
productivity goals above the baseline are
set and the employees are told they will
receive bonuses for each period that the
goal is reached
a. earning at risk
b. profit sharing
c. merit pay
d. gain sharing
 POST-TEST EXAM - INDUSTRIAL PSYCHOLOGY

98. Considered as a very selfish kind of

culture where everyone believes that he/she
is above the organization itself:

a. Task culture
b. Role culture
c. Person culture
d. Power culture

99. The following are determinants when

looking for effectiveness of incentive
programs except for?

a. contingency of consequences
b. fairness of rewards
c. type of incentive used
d. number of perks received

100. Group norms serve the following

purpose for the group except for?

a. it helps the group survive by

differentiating between behaviors that help
the group's goals and those that don't
b. it simplifies and makes more predictable
behaviors expected of group members
c. it helps express the reflected external
values of a group and avoids in
identifying the group to other people
outside of it
d. it helps the group avoid embarrassing
situations such as avoiding certain subjects
that hurt a member's feelings