Employee Access and Technology Toolkit 2019

Pearson Online & Blended Learning
EMPLOYEE ACCESS AND TECHNOLOGY TOOLKIT
Welcome
Standard System Login Information
Equipment Setup
Equipment Overview – Working from Home
Logging in for the First Time – Work from Home – New Computer
Logging in for the First Time – In the School Office – New Computer
Logging in for the First Time – In the School Office – Connected to the Domain
Enabling or Disabling Wireless Connectivity
Connecting to a Wireless Network – Example
Getting Started
Update Your Work Phone Number and Set Up Profiles
Completing your Employee Identification Verification Form
Password Reset Portal
Resources
Communications
Tutorials and Guides
Accessing Gmail and Google Apps
Phone Setup - JiveWeb, Google Voice, or Other
Google Tips and Tricks
Installing Printers – School Office – Connected to Office Network
Mapping Scans Folder – School Office – Connected to Office Network
Backing Up Personal Data and Files
How to Backup Internet Browser Bookmarks/Favorites
For questions, please contact the Help Desk: 1-855-330-INFO or humanresources.OBL@pearson.com.


Welcome
Pearson Online & Blended Learning is providing you with this instruction manual to help you get
acclimated to your new position, and to advise you of the resources available to assist you. Our
support representatives are dedicated to providing immediate and focused attention to questions
and concerns from staff about technical, tutorial, and HR related issues. The following business
areas are available to assist you with any questions you may have:

Department Contact Information Areas of Assistance
Help Desk Phone: 855-330-INFO (4636) General questions, password

resets, directs callers to other
Hours of operation: departments or help desks as
Monday-Friday from 8 a.m. needed
to 6 p.m. (ET)
School Service Desk Contact by phone through the main Help Hardware and software
Desk technical issues
Hours of operation:
Monday-Friday from 8 a.m. Email: OBL-misservicedesk@pearson.com
to 6 p.m. (ET)
School Support Help Desk* Contact by phone through the main Help Tutorial assistance, Connexus
Desk LiveLesson guidance
Hours of operation:
Monday-Friday from 8 a.m.
to 8 p.m. (ET)
Human Resources Email: Benefits, UltiPro, Payroll,

humanresources.OBL@pearson.com Talent
Benefits Email: benefits.OBL@pearson.com Benefits Plans, Open

Enrollment, Retirement &
Pension Plans, Paid and
Unpaid Leave of Absence,
Employee Assistance
Program, Accommodations,
Worker’s Compensation
Payroll Email: payroll.OBL@pearson.com Paycheck, direct deposit
Expense reports/Concur Email: expensereports.OBL@pearson.com Expense reports, Concur

Services inquiries
Accounts Payable Email: Invoices

accountspayable.OBL@pearson.com


*The School Support Help Desk is closed on Fridays for team meetings from 3-4:30 p.m. (ET). Leave a message, and
your call will be returned by the end of the day.
Standard System Login Information

System Web Address Username Password Additional Notes
CONNECTIONSACAD n/a - Your Domain Account First Initial First Initial If your first initial/last name is already
Domain Last Name Last Initial in use, your middle initial or another
(Example: jsmith password letter from your first name will be
(Example: included in your username. Your hiring
jspassword) manager can provide your exact
username that was provided to them in
an email.
The Network - Office n/a- Your Computer Same as your Same as your Log on to: CONNECTIONSACAD
Based - Computer login - domain username domain password
Post domain add by the
Service Desk.
(CONNECTIONSACAD
below the password field
on the computer login
screen)
The Network - Home n/a- Your Computer connections education You will be prompted to a
Based - Local computer PowerShell command window
account - Pre-domain add requesting your first initial and last
by the Service Desk. name. (Example: jsmith)
(CONNECTIONSACAD not
below the password field
on the login screen)
Google Accounts https://mail.google.com Same as your Same as your Sign into the Chrome browser using
(Gmail, Drive, Hangouts) Enter in the following: domain usernamee domain password this tutorial information here.
username@schoolacronym.c (Example: “Sign in to Chrome”, in the Computer
onnectionsacademy.org jsmith@schoolacro tab.
nym.connectionsa
cademy.org)
Connexus https://www.connexus.com First Initial First Initial If your first initial/ last name is already
(Education Management Last Name Last Initial in use, your middle initial will be
System) (Example: jsmith) password1! included in your username. Please
(Example: contact your hiring manager, if you
JSpassword1!) have difficulty logging in. They can
provide the login information from
your new hire email.
SharePoint https://home.my.connections Same as your Same as your More information can be found in the
(Document Library) education.com domain username domain password Technology and Systems section of
Your school page can be (Example: jsmith) myLearning. Accessing SharePoint Job
chosen from the drop down Aid
menus at the top of the page.


UltiPro Web https://e23.ultipro.com Your full school Four digit birth You will not be able to log in until all of
(Human Resources email address year/last four digits your paperwork has been received by
Information System) of social security HR and you have been added to the
number (Example: payroll system at which time you will
19751234) receive an email notification.
Please review your information and
ensure accuracy, updating your work
phone number, if necessary. You may
follow this toolkit for more
information. Ultipro Overview Guide


Equipment Setup
Equipment Overview – Working from Home
Unboxing your laptop, you’ll find sign-in instructions, a power cable, and a CD that looks like this:
Logging in for the First Time – Work from Home – New Computer
1. To log in to the computer the first time, use the username connections and the password
education.


2. Once you have successfully logged into the computer, a Powershell window will request
you create a preferred username for signing into the computer.
3. When your preferred username has been typed, press enter.

4. Please type your preferred username a second time for verification and press enter.



5. At this point, the prompt will advise you to press enter again to be taken back to the login
screen.

6. Log on using the preferred username you created, use education as the password, and click the
arrow.


7. Press enter and the computer will prompt you to update to a more secure password.

8. The images below show the screen you’ll see after clicking OK and you’ll be required to create a
more secure password that is at least eight characters. Click the arrow once you have made and
confirmed your new password, and then click OK to sign back into the laptop.
This concludes how to sign into the laptop for the first time, and change the default username and
password you’ll need to login to the local computer account.


Logging in for the First Time – In the School Office – New Computer
1. Log in with the username connections and the password education.
Logging in for the First Time – In the School Office – Connected to the
Domain
1. Confirm the computer has been added to our domain by looking for “Sign in to:
CONNECTIONSACAD” below the password field.


2. To sign into the computer for the first time, it will need to be connected to the domain network with
an ethernet cable or by connecting to the CANET wireless network before you sign in.
a. If the laptop is not connected to our domain when you sign in for the first time, you’ll receive
an error that no logon servers available to service the logon request.
b. If the laptop has not connected to the domain network for an extended period of time, you’ll
receive the error, unable to login/failed to logon because t he trust relationship between
this workstation and the primary domain failed.
3. If you see either of those errors:
a. Contact the Help Desk at 855-330-4636. They are available Monday through Friday from 8 a.m.
(ET) to 6 p.m. (ET).
b. Your PIN from Connexus will be verified (see the Completing the Employee Verification Form
section in this guide), an IssueAware (IA) ticket will be made, they will provide you with the IA
ticket number, and you’ll be escalated to the School Service Desk.
c. Please have your IA ticket number ready when being escalated to the School Service Desk so
they can assist you as efficiently as possible.
Enabling or Disabling Wireless Connectivity

Please make sure that you have a wired or wireless network connection setup after you login. The backlight
of the wireless button should be orange if you want it off, or white if you want it on.


Connecting to a Wireless Network – Example

● In the lower right hand side on your laptop screen (near the time in your taskbar), you will
see your wireless signal icon.
● Single left click on the icon and it should show you available wireless networks in your area.

Identifying Network Passwords
● If you are working from home, you’ll need to know your home wireless network name (SSID) and
security key in order to complete the following steps. If you do not know these, sometimes they can
be located on your home router or you may need to contact your internet service provider to walk
you through obtaining this information.
● If you are in the office, typically the CAGUEST password is comeonin.
○ If CANET asks for a username and password then there are one of two possibilities:
■ Your computer has not been added to our domain and needs to be added to
continue, or
■ Your computer has been added to our domain, but your computer login will need to
sync with your domain credentials.
○ Please contact the Help Desk if you have either of these issues so they can get this escalated
to the School Service Desk for assistance. The Help Desk can be reached by calling
855-330-4636, Monday through Friday from 8 a.m. (ET) to 6 p.m. (ET).
○ Your PIN from Connexus will be verified, an IssueAware (IA) ticket will be made, they will
provide you with the IA ticket number, and you’ll be escalated to the School Service Desk.
○ Please have your IA ticket number ready when being escalated to the School Service Desk
so they can assist you as efficiently as possible.


Connecting to the Network
● Once you find your home or school office wireless network in the list, click on it, check the box
to Connect automatically, and then click Connect.
● You may be prompted for credentials or a password. Please follow the instructions above, and click
OK or Next.
● If you typed the credentials or password, it will show you are connected to your home wireless
network.

Reminder: Your connection information should be saved after the first time you successfully connect. The
laptop will remember your settings for the next time you log in, as long as you remember to check the box
to “Connect automatically” before clicking to connect. However, if for some reason your settings aren’t
remembered, please use these instructions to connect again.



Getting Started
Update Your Work Phone Number and Set Up Profiles
● Let everyone know how to reach you by updating your work phone number in UltiPro. Log into
UltiPro and view the instructions for updating your work phone.
● Teachers, after updating your work phone number in UltiPro, let your students know how
to reach you by Updating Teacher Phone Numbers in Connexus. Please review the
Jive/Google Voice section of this document for more information regarding your work
phone number.
● Set up your SharePoint profile. You can locate SharePoint resources and the MySites FAQ
located on the main SharePoint page.

Completing your Employee Identification Verification Form
● As an extra measure of security, our Help and Service Desks require a verification code to confirm
your identity when contacted for assistance. Please complete the Data View within your first
three business days of work.
○ HR, MIS, and Academic Training and Support Services or ATSS (Formerly School Support)
will request this identification when you call for support.
● You can locate the Data View on the Employee Home Page in Connexus under the Links section in
My Data Views in the Employee Identity Verification Form.
● Your PIN/Private Phrase should be something you won’t forget.

Password Reset Portal
● Please visit the myPassword Reset Portal portal for details on how to update your password in
various systems. You will need to complete your profile (including security questions) in order to
take advantage of the self service features for resetting your domain/google password. Please
complete your profile setup within your first three business days.
● Instructions for creating your profile can be found in Configure Your Profile for Self Service
Password Reset Portal located on the Connexus Virtual Library. Click on your individual school in
the document to access your password portal sign-in page.
● Follow the instructions for Resetting Your Password if you need to reset the password at a later date.
Please note:
● This portal is to reset your domain-related passwords such as Google Apps, Sharepoint, VPN, FTP,
Various shared network folders, and your computer login password (if your computer has been
added to our domain).
● This portal is not for resetting your Connexus, Ultipro, or other passwords. Use the “Forgot my

Password” links on these sites to reset your password.

Resources
Communications
● Please be sure to read, The Scoop, our weekly newsletter containing important updates for
Connections Academy and Student Academic Services staff that is delivered to your email
inbox.
● Current and archived copies of The Scoop, as well as other important announcements are
available on the School Communications SharePoint site.
Tutorials and Guides

● myLearning is a primary resource repository that centralizes development content and employee
documents focused on competency-driven learning.
● School Leadership Central is a centralized repository of resources to help Connections Academy
school administrators succeed in their role.
● Teacher Central is a centralized repository of resources to help Connections Academy teachers
succeed in their role.
● School Academic Services hosts a New Teacher School Year Cycle series that provides operational
training to new teachers throughout the school year. You can access the Professional Learning and
Training Calendar, and copy invites to your own calendar, by following the instructions in the
Professional Learning and Training Google Calendar Tips guide.
● Take time to review the Lynda.com Reference Guide. Training on Lynda.com is useful, valuable, and
free.
● If you use Adobe Reader or Adobe Acrobat Pro, Adobe TV has tutorials for how to use the PDF reader
and editing program more efficiently.
Accessing Gmail and Google Apps

1. Open the Chrome application and sign into the browser.
● We suggest utilizing Chrome for the best experience and ability to utilize useful
add-in tools.
● Signing into the browser will store all of your bookmarks and configuration in the
cloud. If you change computers, signing into the browser will retrieve all of your
settings. Here are the instructions for how to sign into the Chrome Browser.
● Chrome doesn’t support signing into two accounts at the same time. If you want
to sign into your personal Gmail, we suggest using an incognito window.

Here is how to open an Incognito window in Chrome.

● Chrome is currently the best browser for LiveLessons. The School Service Desk
can assist if you need assistance configuring your Chrome browser to run your
LiveLesson room efficiently.

2. Once you sign into the browser, there will be an option to “Link Data”. Please click to link the
data, and click on “Got it”.
3. Once you have followed the steps above, you can access all of your Google Apps by selecting
the “9 boxes” Google App Launcher icon in the upper right hand corner of the browser
window. Select the Mail icon to access your Gmail inbox.

4. Please make sure you take time to set your preferences in your Google Apps. Resources for
questions and/or problems include:
● The Google Help page.
● Various pages in SharePoint, including the main page and your individual school
pages that can be accessed at the top of the page from a drop down menu.
● The Virtual Library in Connexus.
● Your fellow Teachers and Staff members in your school office or on Hangouts.
● The School Support team for tutorial support.
● The School Service Desk for technical support.
Phone Setup - JiveWeb, Google Voice, or Other

Jive is a Voice over Internet Protocol (VoIP) telephone service that some schools use to communicate with
students and families.
Within the linked documentation you’ll find all of the information you need to use the new JiveWeb
softphone, mobile applications for smartphones, Voicemail, End User Portal instructions, and best

practices for your home internet equipment and connectivity.
● JiveWeb softphone user guide

● Jive Mobile for IOS user guide
● Jive Mobile for Android user guide
You will see the following terminology in the directions and documentation.
● Jive - Is the company and cloud-based hosted VoIP provider for our business phones, mobile
VoIP, softphone, and voicemail services.
● JiveWeb Softphone - This softphone works within Chrome and allows users to make and
receive calls, retrieve voicemail, forward calls, use three-way calling, and access an address
book.
● Jive Mobility - Jive offers a mobility app for IOS and Android devices that allows you to make
and receive calls using your Jive account. This feature is available for both office and
home-based employees. It gives you the flexibility to take calls and retrieve voicemail messages
anytime you’re logged in.
For additional training with JiveWeb, please view the JiveWeb SoftPhone Orientation Video that
demonstrates the functionality and features of it.
Important Notes:
● If your school has elected to use Google Voice, please check with your supervisor or manager to
verify how to set up your account so you can contact your students and families. Only
authorized users can use Google Voice.
● If your school uses Jive for phone service, you should receive an email regarding how to register
your new phone at the following website: https://onjive.com/register.
● The Jive web phone interface can be found by signing into this page: https://my.jive.com.
● Your voicemail password can be set by signing into the onjive.com website and clicking on the PBX
portal on the right side of the screen. Use the Voicemail Settings tab, and then click the Password tab
to change your voicemail password.
● If you have any questions or problems with Jive, remember you have several resources like the users
guides, the orientation video, and the School Service Desk.
Google Tips and Tricks

New employees are strongly encouraged to utilize the Google Apps Learning Center and Google Help for
Google training and tutorials as a self-help tool. Google is always enhancing and changing the apps features
and function. These locations allow for the most current information.

1. Teachers and staff are encouraged to keep work and personal Google accounts separate by utilizing

incognito or inprivate browser windows to reduce possible issues. Chrome is the recommended
browser for your work and all of your work-related apps.
2. It is recommended that teachers and staff install this version of the Chrome App for Hangouts. This
will provide an application for instant messaging, which has better functionality than a website or a
browser extension.
3. Try out “Labs” for Gmail and Calendar by entering those apps individually, selecting the gear icon in
the upper left hand corner, and selecting Settings.
○ Gmail
i. Preview Pane
ii. Google Calendar gadget
iii. Pictures in chat
iv. And much more
○ Calendar
i. Next Meeting
ii. Jump to date
iii. Free or busy
iv. Hide Morning and night
4. Several examples of familiar mail settings in Gmail Settings:

○ General: Desktop Notifications: New mail notifications on - This will provide a system tray
pop up when a new email arrives.
○ General: Undo Send: Enable Undo Send – This will give you an interval to pull back an email
sent by mistake for up to 30 seconds.
5. Websites you visit for the first time in Google Chrome need to be allowed certain permissions to
work correctly.
○ To the left of the URL address, you’ll see a lock and the word Secure.
○ Click on Secure, and go to the Site Settings menu with the gear symbol next to it.
○ More information on Site Settings can be found here.
6. Google frequently makes changes to the Chrome browser or other apps.

○ The G Suite release calendar has a lot of valuable information on upcoming changes to the
different Google Apps.
7. If you notice that one or several Google Apps aren’t working properly, the G Suite Status Dashboard
can show whether or not the issue is occuring on Google’s end.
Installing Printers – School Office – Connected to Office Network

a. Visit the following site: http://myprinters/
b. Click on the link, “How to Add a Printer from this Site”. This will walk you through the steps to
adding your printer(s).


Mapping Scans Folder – School Office – Connected to Office Network

The Scans folder is on your school server listed below.
School Print Server School Print Server

ACA \\AR1CRPDNSSVC001 MICA \\MI4CRPGENDCT001
ALCA \\AL1CRPDNSSVC001 MNCA \\MN1CRPDNSSVC001
ARCA \\AR1CRPDNSSVC001 NCA \\NV1CRPDNSSVC001
CalCar \\CA3CRPGENDCT001 NCCA \\NC1CRPDNSSVC001
CAPO \\CA1CRPDNSSVC001 NMCA \\NM1CRPGENDCT001
ColoCA (Englewood) \\COEN-DC1 OCA-Mason \\OHMA-DC1
ColoCA (Durango) \\CO2CRPDNSSVC001 OCA-Worthington \\OHWO-DC1
FCA \\FL2CRPDNSSVC001 OKCA \\OKTU-DC1
GACA \\GADU-DC1 OR - Mill City \\OR1CRPDNSSVC001
GLCA \\MI1CRPDNSSVC001 OR - Wilsonville \\OR2CRPDNSSVC001
GRCA \\OH4CRPDNSSVC001 PCA \\NM2CRPDNSSVC001
IACA \\IA1CRPGENDCT001 SCCA \\SC1CRPDNSSVC001
INCA \\ININ-DC1 TCAH \\TXHO-DC1
INSPIRE \\IDBO-DC1*** TECCA \\MA1CRPDNSSVC001
KCA \\KSEL-DC1 UCA \\UT1CRPDNSSVC001
LCA \\MI2CRPDNSSVC001 WACA \\WA1CRPDNSSVC001
MCA \\ME1CRPDNSSVC001 WYCA \\WY1CRPGENFIL001

1. Open File Explorer from the Start menu or from the Taskbar.
2. In the address bar add the Print Server name from the list above.
3. Drag and drop the scans folder to your desktop and it will create a shortcut.
4. The Scans folder is now saved to your desktop as a shortcut for access when you need it.
Backing Up Personal Data and Files

1. Please log into your Google account and open the Google Drive app.
2. Create a new folder, if needed.
3. Drag and drop the files into your drive for cloud storage.
● Do not use a USB or “Thumb drive” to backup data, as outlined in the Employee Handbook
and Policies.


4. Additional information can be found in the Employee Handbook under the Software/Hardware
Policy section.
● Outside equipment: No outside equipment or hardware may be plugged into the employer’s
network without specific permission from Pearson. (Including USB peripherals and Flash
Drives)
How to Backup Internet Browser Bookmarks/Favorites

● Internet Explorer
● Google Chrome
● Firefox

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Pearson Online & Blended Learning

EMPLOYEE ACCESS AND TECHNOLOGY​ T​OOLKIT

Standard System Login Information

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

Help Desk Phone: 855-330-INFO (4636) General questions, password

Human Resources Email: Benefits, UltiPro, Payroll,

Benefits Email: ​benefits.OBL@pearson.com Benefits Plans, Open

Payroll Email: ​payroll.OBL@pearson.com Paycheck, direct deposit

Expense reports/Concur Email: ​expensereports.OBL@pearson.com Expense reports, Concur

Accounts Payable Email: Invoices

Standard System Login Information

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

3. When your preferred username has been typed, press enter.

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

3. If you see either of those errors:

Enabling or Disabling Wireless Connectivity

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

Connecting to a Wireless Network – Example

● If you are in the office, typically the CAGUEST password is comeonin.

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

Connecting to the Network

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

● Your PIN/Private Phrase should be something you won’t forget.

Password” links on these sites to reset your password.

Tutorials and Guides

Accessing Gmail and Google Apps

Here is how to open an Incognito window in Chrome.

Phone Setup - JiveWeb, Google Voice, or Other

practices for your home internet equipment and connectivity.

● JiveWeb softphone user guide

Google Tips and Tricks

4. Several examples of familiar mail settings in Gmail Settings:

6. Google frequently makes changes to the Chrome browser or other apps.

Installing Printers – School Office – Connected to Office Network

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

Mapping Scans Folder – School Office – Connected to Office Network

School Print Server School Print Server

Backing Up Personal Data and Files

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

How to Backup Internet Browser Bookmarks/Favorites

For questions, please contact the ​Help Desk:​ 1-855-330-INFO or ​humanresources.OBL@pearson.com​.

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