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Revolutionizing the BPO solutions you can rely on www.tenseiph.

com/bpo/

Tensei BPO Office

Prepared For
Tim Waterhouse

STAAH

Prepared by:

Tensei Philippines, Inc.

June 11, 2019

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Revolutionizing the BPO solutions you can rely on www.tenseiph.com/bpo/

1. Our Production Floor

This is the general layout of our production floor, where each station is supplied with Lenovo
Laptops running on Windows 10 Pro.

1. Only Manager approved printed materials are allowed on their desks.

2. For this project (Merchant Cash Advance), the client suggested and approved that they pin
up picture of their family and/or loved one to provide inspiration. However, image files of
the pictures are submitted to managers and then printed in our Admin office.

3. Other items that are allowed to be posted on their tables are training materials, scripts
and call flow diagrams.

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Revolutionizing the BPO solutions you can rely on www.tenseiph.com/bpo/

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Revolutionizing the BPO solutions you can rely on www.tenseiph.com/bpo/

2. Our Teams at work

Typical work day

During barge in sessions (when managers actually listen in on calls).

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Revolutionizing the BPO solutions you can rely on www.tenseiph.com/bpo/

Training room/Conference room and actual training

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Revolutionizing the BPO solutions you can rely on www.tenseiph.com/bpo/

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Revolutionizing the BPO solutions you can rely on www.tenseiph.com/bpo/

3. Our Servers and Infrastructure

Our Active Directories and work management servers are DELL R230’s including SAN’s in case a
client requires them.

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Revolutionizing the BPO solutions you can rely on www.tenseiph.com/bpo/

We have two fiber optic leased leased line providers (Radius and SkyBiz) both running at
20mbps (dedicated).

We have Sonicwall NSA 600 for our firewall.

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