Final Module LM - Wellness Massage

LM – WELLNESS MASSAGE Grade 10
K to 12 Basic Education Program

TECHNOLOGY AND LIVELIHOOD EDUCATION
HOME ECONOMICS
Wellness Massage
LEARNER’S MATERIALS
GRADE 10
Introduction
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Technology and Livelihood Education (TLE) is one of the nomenclature in the

implementation of the K to 12 Basic Education Program (BEP) composed of four
components; namely, Agri-Fishery Arts, Home Economics, Industrial Arts and Information
and Communication Technology. In this module, the focus is on Home Economics course –
Wellness Massage
In this course, varied and relevant activities and opportunities are provided to
demonstrate your understanding of concepts and core competencies as prescribed in
TESDA Training Regulation in Wellness Massage and provides quality service to target
clients. This will also be a venue for you to assess yourself and identify aspects of business
that you need to strengthen and safeguard before you take the plunge into the world of
work.
Now that the workforce is far behind in equating the number of available jobs, the
Department of Education is revitalizing its resources to lead the young minds and to
prepare them skillfully as future Wellness Massage provider, instead. It is in honing the
skills that learners can assure to have an edge of surviving the daily needs of oneself and
of others. It seeks to provide students with the knowledge, skills, and motivation in the field
of Wellness Massage
This module is specifically crafted to focus on the different activities that will assess
your level in terms of skills and knowledge that you are expected to demonstrate after
going through this learning materials. Learning procedures are divided into different
sections - What to Know, What to Process, What to Reflect and Understand, and What to
Transfer. Go over with the suggested tasks and accomplish them to practice developing a
sustainable program, prioritizing needs and building vision.
So, explore and experience the K to 12 TLE modules and be a step closer to being a
successful Wellness Massage specialist!
Content Standard Performance Standard
The learner demonstrates The learner independently

understanding the skills and demonstrates competencies in
knowledge required to consult Wellness Massage.
with client/s and select and
sequence a range of wellness
massage techniques as a 2
program.
Objectives:
1. Discuss the relevance of the course.
2. Explain the basic concepts in wellness massage.
3. Strengthen ones PECs to undertake the course on wellness massage.
4. Explore on opportunities for wellness massage as a career.
5. Select a business idea based on the criteria and techniques set in wellness
massage.
6. Develop a product/service in Wellness Massage.
Program Requirements
In this level, the students are already familiar with their chosen field of specialization
in TLE which is the Wellness Massage. Their skills are useful when they will undergo on-
the-job training program much would be required for them to be at wellness salons. The
learners will be well equipped with the knowledge and skill and also will motivate them to
instill their minds and encourage the learners to be trained and become an entrepreneur
later applying the quality-delivery – price process in putting up a business.
Learning Episodes
Lesson 1emphasizes planning the wellness program of the clients. The history of
massage during the early century is also discussed in here and the preparation that should
be done before a client is given treatment such as the health condition .This will also help
the massage therapist to know what kind of treatment he/she will give to the clients.
Lesson 2 provides pre-service to wellness massage. This also concentrates on how
clients be given attention to their needs. This also identifies the vital information of the
clients
The application of wellness massage techniques are being discussed in Lesson 3.
Thus advising or giving post services to clients are also included.
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Providing post-advises and services to clients are given attention in Lesson 4. After
care services and rebooking also are being stress out. Materials, supplies and equipment
are also to be considered here.
What is this module all about?
This module is self-instructional in nature. This is presented into different lessons,

each on a specific topic with related approach. The activities are modified to adapt your
needs and are within your capability. This also provides interesting activities to perform and
help achieve the objectives in each lesson by developing the desired competencies.
You can utilize this module through your exploratory and creative hands. Each
lesson comes as a series of competencies leading to National Certificate Level (NC II)
which covers the development of your knowledge, skills and attitude required in Wellness
Massage.
It is hoped that you will enjoy and learn from this module. The specific objectives are
reflected at the first part. Read these carefully. They also serve as your guide on how you
will be tested or evaluated.
To maximize learning, follow the directions carefully. Provide yourself with the correct
implements and materials needed. Feel free to ask your teacher for guidance if directions
are not clear to you. At the end of each lesson, you will be ready to take the self-test given.
Perform what is being asked and submit it to your teacher for checking. You are given
enough time to finish one lesson. If self check has not been answered correctly, go back to
your lesson, review and answer again the self check until you got the correct answer.
This module has 4 lessons. Each lesson has the following:
 Content Standard
 Performance Standard
 Introduction
 Learning Competencies/Objectives
 Pre Test
 What to KNOW?
 What to PROCESS?
 What to REFLECT or UNDERSTAND?
 What to TRANSFER?
 Summative Assessment
 Summary/Synthesis/Feedback
 Glossary of Terms
 References
How to Use the Module

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Here are some reminders for you as you use the modules. Be sure to take note of them.
1. A diagnostic test precedes the activities in the module. Prepare materials where you can
accomplish the tests in each learning episode. Complete test first before you go through
the activities to determine how much you know about the lessons in the module and
identifies the areas you ought to learn more. Your teacher will assist you to check and to
analyze your score in relation to your learning needs.
2. Each module has a sequence of activities. It contains integrative and relevant
information guided with prescribed competencies. Go over with each activity carefully. If
you encounter difficulties, do not hesitate to consult your teacher for assistance. DO
NOT skip any topic. REMEMBER that each activity is a preparation for the rest of the
preceding activities.
3. For every lesson / learning outcomes an enhancement activity followed to help enrich
the knowledge and skills you have gained.
4. When you have successfully finished all the tasks in the module, answer the Post Test
to be given by your teacher. Your score will be analyzed and will be used by your
teacher for the computation of your grade.
5. Upon finishing the whole module, you will be receiving your Certificate of Completion
(COC). On the other hand, if you fail to finish any activities thereof, you need to go
through the module again and finish it to get your COC.
6. Lastly, handle the module with utmost care. Always keep the module clean and free
from any torn page.
LEARNING GOALS AND TARGETS
As you go through this module, you will be able to assess yourself with the
characteristics and competencies of a successful massage specialist.
You may now set your learning goals and target so that you will be guided
accordingly as you go through this module.
Provide an honest answer on each item below.
My
Mygoals
goalsatatthe
theend
endofofthis
thismodule
moduleare…
are…
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My
Mytargets
targetstotoachieve
achievemy
mygoals
goalsare…..
are…..
__________________________________________________________________
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Diagnostic Assessment
I. Multiple-Choice.
Direction: Choose the letter that best describes the statement. Write the
answers on your quiz notebook.
1. Some massage therapists focus on the shifts in awareness and psychological insight
that can be brought about with massage.
A. Transformational or psychotherapeutic massage
B. Pampering
C. Sports Massage
D. Relaxation/stress/ stress reduction.
2. Modern massage techniques have evolved mainly from a system

developed by a Swedish physiologist called Per Henrik Ling (1776–1839).
A. ‘effleurage’,
B. ‘petrissage’,
C. ‘vibration’,
D. ‘ventilation
3. The part of personal information form which indicate whether massage will
be helpful to this client and will influence the type of massage to be given,
A. Past Personal Information
B. Past Medical History
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C. Present Medical History

D. Present Personal Information
4. This refers to the type of massage treatment that might be found in some
spa and hair salons.
B. Pampering
C. Sports Massage
D. Relaxation/stress/ stress reduction
5. As early as 3000 BC, the _____nationalities practiced massage to cure

ailments and improve general health?
A. Chinese
B. Japanese
C. Vietnamese
D. Swedish
6. Around 500 BC the Greek physician _____ used massage with oils
and herbs to treat medical conditions and diseases.
A. Herodicus
B. Abacus
C. Hepartacus
D. Eherodicus
7. This is the most widely used form of massage used for relaxation.
A. body massage
B. stone massage
C. sports massage
D. pregnancy massage
8. Implies exchange of messages by human being.

A. Communication Process
B. Communication Problem
C. Communication Standards
D. Miscommunication
9. As the communication process continues, it becomes a communication

_______.
A. cycle
B. stroke
C. routine
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D. requirement
10. Human communication consist of

A. 93% body language while only 7% of communication consists
of words themselves.
B. 95% body language while only 5% of communication consists
of words themselves
C. 90% body language while only 10% of communication
consists of words themselves
D. 80% body language while only 20% of communication

11.Client consultation is being done by whom?

A. doctor
B. dentist
C. specialist
D. therapist
12. Do not make false claims for treatments, but explain the benefits _____.
A. fairly
B. practically
C. reasonably
D. realistically
13. Before picking up a phone you should discontinue to ______.

A. breathe
B.eat chewing gum
C. talk
D. smile
14. Type of massage wherein the hand is placed over the area and vibrated
either up and down or from side to side. The action produces vibrations
in the underlying tissue.
A. Vibration
B. Pounding
C. Frictions
D. Cupping
15. The type of massage strokes in which pressure is applied to the tissues.
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A. Vibration
B. Knead
C. Beating
D. Petrissage
16.Massage strokes that skims the surface of the tissues.

A. Vibration
B. Effleurage
C. Beating
D. Petrissage
17. A manipulation technique that lifts the muscle away from the bone and
moves it from side to side in a rocking manner.
A. Vibration
B. Effleurage
C. Muscle rolling
D. Petrissage
18. Massage strokes where the hands strike the tissues.

A. Vibration
B. Effleurage
C. Taponement
D. Petrissage
19. _______ helps eliminate the toxins from the body.

A. juice
B. tea
C. water
D. wine
20. Kind of food that helps the body to concentrate on healing.

A. light healthy meal
B. heavy healthy meal
C. more vegetables
D. juicy fruits
21. This should be avoided for about 24 hours before performing aftercare services.
A. alcohol
B. exercise
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C. too much eating

D. drinking plenty of water
22. After treatment you will usually feel

A. startle
B. creepy
C. canny
D. relaxed
23. The most common body reactions in the aftercare services.

A. aching/soreness of muscles
B. heightened emotional state
C. tiredness
D. dizzy
24. A word which means anything that can cause harm.

A. Risk
B. Danger
C. Hazard
D. Warning
25. Safest substance found in spa salon

A. Oil
B. Disinfectant
C. Powders
D. Water
26. In the 5’s methodology Seiketsu is the Japanese term for ________.
A. standardize
B. self-discipline
C. sort
D. sweep
27. The translated English word for seiri is ________.

A. sort
B. sweep
C. self-discipline
D. systematize
28. This can be done as an introduction to massage for clients who may not
come in for an office massage, or can be a continuing form of stress-
reduction therapy when done on a regular basis, as in the office setting
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A. Chair Massage
B. Pampering
C. Chiropractic adjunct
29. Different origin of the word massage are the following except one,
A. mass
B. mass’h
C. masser
D. massege
30. This details will enable you to contact the client quickly should you
need to cancel or change an appointment or for any other reason.
A. personal records
B. doctors records
C. physical records
D. school records
II. TRUE or FALSE. Write T if the statement is true and F if false.

_______31. Drink plenty of water to hydrate & flush toxins.
_______32. You may feel a little light headed after the hot stone massage &
body massage aftercare
_______33. Home care advice is very beneficial for the client, as it involves them in the
treatment and encourages them to take control of their condition.
_______34. Immediate bathing should be avoided, at least 6 hrs. after the
service is being advised.
_______35. Aftercare products may include but is not limited herbal products and body oils.
_______36. Eat light, easy to digest meals
________37. For the tense, overworked client she may be advised to reduce workload, that
s/he makes time to rest, takes a relaxing bath and goes to bed early.
_______38. Deep breathing exercises are helpful to everyone as they increase the intake
of oxygen and the elimination of carbon dioxide.
_______39. After any massage, spa or holistic treatment, try to rest and relax for the rest
of the day, if not, for a few hours at least.
_______40. Making the clients feel welcome and at home with a friendly
“Hello is a nice gesture or strategy used in rebooking clients.
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III. Fill in the blanks

Direction: Choose your answer from the box below and write it on the space provided.
41. _______ is the chance, great or small that someone will be harmed by the hazard.
42. _______ is technique of using a large towel or sheet to keep you covered while you’re
getting a massage.
43. An ______ is a region of the body in which nerves arteries, or vein lay close to the
body’s surface.
44. The time to gather and exchange information with the client is called _____.
45. _______refers to standards and conducts of behaviour of an individual or professional
group.
46. __________refers to the type of massage treatment that might be found in some spa
and hair salons.
47. Massage is thought to increase _____ which is desirable in many conditions.
48. _________ is the name of a workplace organization method that uses a list of five
Japanese words.
49. To gain the _____ of clients and establish an excellent reputation,
50. A customer first impression of your practice is formed during their first ____ of contact
over the phone or in person
draping endangerment site risk ethics pampering
blood flow 5’s methodology consultation confidence
interpersonal communication
Personal Entrepreneurial Competencies (PECs)
Content Standards Performance Standards
The learner demonstrates understanding The learner independently creates a plan
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of one’s PECs in Wellness Massage. of action that strengthens/ further develops

his/her PECs in Wellness Massage.
Introduction
In this module you will learn more about entrepreneurship and the entrepreneurial
competencies related to Wellness Massage. You will have a first-hand experience in
educational activities leading to personal assessment of your entrepreneurial competencies
and assessment of entrepreneurial competencies of a successful Wellness Massage
within your province. You will also have some activities to align your competencies with the
competencies of successful practitioners. Moreover, this module is designed to stimulate
your mind to think about entrepreneurship, its role in the business community in particular
and to the economic and social development in general.
Now, to start with this module, let us first understand entrepreneurs and
entrepreneurship.
Entrepreneurs are people with skills and capabilities to see and evaluate business
opportunities. They are individuals that can strategically identify products or services
needed by the community and they deliver these at the right time and the right place.
Entrepreneurs are agent of economic change; they organize, manage and assume
risks of a business. Some of the good qualities of an entrepreneur are opportunity seeker,
risk taker, goal setter, excellent planner, a confident problem solver, hardworking, persistent
and a committed worker.
Entrepreneurship on the other hand is not just a simple business activity. It is a

strategic process of innovation and new venture creation. Basically, entrepreneurship is
both an art and science of converting business ideas into marketable products or services
to improve the quality of living.
Now that you have a little background knowledge about entrepreneur and
entrepreneurship, can you now walk through in assessing your Personal Entrepreneurial
Competencies (PECs)? Always remember that “Successful entrepreneurs continuously
develop and improve their PECs.”
To begin with, let us first try to find out the competencies you will master after
finishing this module.
OBJECTIVES
At the end of this module, you are expected to:

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- Identify areas for improvement, development and growth;

- Align your PECs according to your business/career choice; and
- Create a plan of action that ensures success in your business/career choice
Now that you have an idea about the enabling knowledge and skill that you will
develop/achieve and master, try to take the first challenge in this module -- the pre
assessment.
PRE ASSESSMENT
As part of your initial activity, you will be challenged to dig deeper your knowledge
and previous experiences on the topic. Try to diagnose/assess what you already know
about personal entrepreneurial competencies by answering the Task 1.
Task 1: Matching Type
Direction: Match the entrepreneurial competencies in column A with their meaning in

column B. Write the letter of the correct answer on the space provided before
Task 2: Guide Questions
A B
____1. Creative a. make a wise decision towards the set objectives
____2. Profit Oriented b. strategic thinking and setting of goals
____3. Discipline c. trust in one’s ability
____4. Decision Making d. adoptable to change
____5. People Skill e. innovative to have edge over other competitors
____6. Planner f. solid dedication
____7. Self-confidence g. skillful in record keeping
____8. Hardworking h. always stick to the plan
____9. Ability to accept change i. working diligently
____10. Committed j effective and efficient communication
and relation to people
k. always looking for income
Direction: The following are guide questions which encapsulate the entire module. Write
your answers on your assignment notebook, then share these to class.
A. Explain why entrepreneurial are activities important to social development and

progress of the economy.
B. What entrepreneurial activities do you know and capable of doing which are related
to Wellness Massage?
C. Given the opportunity to own a business that relates with Wellness Massage, are
you confident to manage it? Explain your answer.
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D. What do you think are the most important competencies you must possess in order
to be a successful in running your chosen business?
E. Name successful entrepreneurs from your province whose business is related to
Wellness Massage. Be able to share to the class their PECs that made them
successful.
After all the guide questions have been answered to the best of your knowledge
and skills, share these with your classmates. You too, may compare your insights,
personal knowledge of, and relevant experiences on the topic to make it more exciting
and engaging.
LEARNING GOALS AND TARGET
After reading and understanding the objectives of this module and having gone
through pre-assessment and answering the guide questions, you will be asked to set your
own personal goals. These goals will trigger you to further achieve the ultimate objective
of this module. In the end, these goals would motivate you to learn more about PECs.
Goals and Learning Ultimate

Targets Activities Goal
Figure 1: Strategic process to achieve the objectives of this module
READING RESOURCES AND INSTRUCTIONAL ACTIVITIES

After setting your own personal goals and targets to achieve the objectives of this
module, check first your inherent knowledge of PECs. Try to answer the following guide
questions with the help of your classmates.
Task 3: Group Activity
Direction: Answer the following guide questions on a separate sheet of paper. Share
your answer to the class.
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1. Explain the importance of assessing one’s PECs before engaging in a particular

entrepreneurial activity.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
_____________________________________________.
2. Are there other strategies or approaches where you can assess your PECs? Explain
how these would become more useful in selecting a viable business venture.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
_____________________________________________.
3. What are the desirable personal characteristics, attributes, lifestyles, skills and traits
of a prospective entrepreneur? Why do you think these are important?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
__________________________________.
4. Why is there a need to assess one’s PECs in terms of characteristics, attributes,

lifestyles, skills and traits before starting a particular business?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
__________________________________.
5. What is the significance of evaluating PECs of a successful entrepreneur? What

helpful insights can you draw from this activity?
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
_____________________________________.
How was your experience in answering the guide questions with your classmates?
Were you able to benefit from them? What were the insights you have realized?
Now, this time you’re going to study the different topics that will enrich your
knowledge of PECs. Read carefully all the important details about the succeeding topic.
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Know
Know
Assessment of Personal Entrepreneurial Competencies (PECs) and skills vis-à-vis a

practicing entrepreneur/employee in a province.
The entrepreneurial competencies refer to the important characteristics that

should be possessed by an individual in order to perform entrepreneurial functions
effectively. In this module, you will learn some of the most important characteristics,
attributes, lifestyle, skills and traits of a successful entrepreneur in order to be successful in
a chosen career.
Below are few important characteristics/traits/attributes of a good

entrepreneur:
 Hardworking: One of the important characteristics of a good entrepreneur is

hardworking. This means habitually working diligently for a long period of hours.
Hardworking people keep on improving their performance to produce good
products and or provide good services.
 Self-confident: Entrepreneurs have confidence in one’s ability and own

judgment. They exhibit self-confidence in order to cope with all the risks of
operating their own business.
 Discipline: Successful entrepreneurs always stick on the plan and fight the
temptation to do what is unimportant.
 Committed: A good entrepreneur accepts full responsibility of everything in

his/her business. He/she gives full commitment and solid dedication to make
the business successful.
 Ability to accept change: Nothing is permanent but change. Change occurs

frequently. When you own a business, you should cope-up and thrive on
changes. Capitalize on positive changes to make your business grow.
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 Creative: An entrepreneur should be creative and innovative to stay in the

business and in order to have an edge over the other competitors.
 Has the Initiative: An entrepreneur takes the initiative. You must put yourself
in a position where you personally are responsible for the failure or success of
your business.
 Profit-Oriented: You enter into the world of business to generate profit or

additional income. This shall become your bread and butter and for your family
as well. Therefore, you must see to it the business can generate income.
Listed below are the important skills of a successful entrepreneur.
 Planner: Planning is a strategic thinking and setting of goals to achieve

objectives by carefully maximizing on all the available resources. A good
entrepreneur develops and applies step-by-step plans to realize goals. A good
entrepreneur knows that planning is an effective skill only when combined with
action.
 People Skills: Is a skill which is very important in order to be successful in any

kind of business. People skills refer to an effective and efficient communication
and relation to people working in and out of your business. In day-to-day
business transactions, you need to deal with people. A well- developed people
skills can spell out the difference between success and failure of the business.
 Decision Making: Successful entrepreneurs have the ability to think quickly and
make a wise decision towards the pre-determined set objectives. No one can
deny that the ability to make decision is an important skill that an entrepreneur
should possess. Sound decision should spring out from given facts/information
and should be towards the pre-determined objectives.
Process
Process
In order to firm up what you have learned and to have a better appreciation of the
different entrepreneurial competencies, try to read the PECs checklist presented below,
and then answer the same.
Task 4: PECs Checklist

Directions: Using the PECs Checklist, assess yourself by indicating a check (/) mark in
either strengths and/or development areas column. Interpret the results by counting the
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total number of check marks in each of the columns. After accomplishing the checklist, form
a group and share your insights and experiences why you come up with that personal
assessment.
Table 1: PECS Checklist
Personal Assessment in terms of:

Personal Entrepreneurial Competencies of an Development
Strength
Entrepreneur Areas
Hardworking - Working diligently
Self-confident - Confidence in one’s ability
Discipline - Always stick to the plan
Committed - Solid dedication
Ability to accept change - Adoptable to change
Creative - Innovative to have edge over other
competitors
Profit-oriented - Always looking for income
Planner - Strategic thinking and setting of goals
People Skill - effective and efficient
communication and relation to people
Decision Making - make a wise decision
towards the set objectives
TOTAL
Interpretation/Insights:
________________________________________________________________________
________________________________________________________________________
_______________________________.
Reflect
Reflectand
and
Understand
Understand
How was your experience in discovering your strengths and the areas to be
developed? Did you gain valuable experience in exchanging insights with your classmates?
To learn more and deepen your understanding of PECs, do the Task 5 below.
Task 5: Interview
Interview a successful Massage Therapist or entrepreneur in your province whose
type of business is related with Wellness Massage. Focus your interview on PECs and
other business-related attributes that help them become successful. Analyze the result of
the interview and reflect on the similarities and/or differences. Write your answer on a
separate sheet of paper.
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Sample Interview Guide

Name of Proprietor/Practitioner: ___________________________________
Age: _____________Number of Years in Business: ____________________
Business Name: _______________________________________________
Business Address: ______________________________________________
1. What are your preparations before you engaged in this type business/job?
2. What are your special skills/characteristics that are related with your business/job?
3. How did you solve business-related problems during the early years of your
business operation?
4. Did you follow the tips from a successful businessman/practitioner before you
engaged in your business?
5. What are your best business practices that you can share with aspiring students?
6. What are the salient characteristics, attributes, lifestyle, skills and traits that made
you successful in your business/job?
Note: Cull the needed information from the interview to supply answer/s to Row 1 in
the table below. Meanwhile, fill out the second row with your PECs.
Personal Entrepreneurial
Competencies Characteristics Attributes Lifestyles Skills Traits
Successful Entrepreneur in the

province
My PECs
Using the information on the table above, analyze and reflect on the similarities and differences in
your answers. Put your reflection on the table below. Write your conclusion on the space provided
below.
Personal
Entrepreneurial Similarities Differences
Competencies
Characteristics
Attributes
Lifestyles
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Skills
Traits
Conclusion:
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________ .
Transfer
Transfer
After performing the activities on the importance of PECs, let’s determine how much
you have learned. Perform the Task 6 to determine how well you have understood the
lesson.
Task 6: Preparation of a Plan of Action
Directions: Using the table below and the information generated from Task 5 (Interview),
prepare an action plan that indicates how you would align your PECs to the
PECs of the successful entrepreneur Wellness Massage in your province.
Objective Area Activities Strategies Time Expected

Frame Outcome
To align my Characteristics
PECs with
the PECs of
a successful
entrepreneur
Skills
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in
Caregiving.
Attribute
Traits
Task 7: Essential Questions
Direction: Read and study the following questions below. You may use a separate sheet of
paper or your notebook to write your answers.
1. Why is there a need to compare and align your PECs with the PECs of a successful
entrepreneur?
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
_______________________________________________.
2. How does your action plan help sustain your strong PECs and/or address your
development areas?
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
_______________________________________________.
3. What plan of action would you do to address your development areas?

___________________________________________________________________
___________________________________________________________________
__________________________________________________________.
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ENVIRONMENT AND MARKET (EM)
Content Standards Performance Standards
The learner demonstrates understanding The learner independently creates a

of environment and market in Wellness business vicinity map reflective of potential
Massage in one’s province. market in Wellness Massage in a
province.
Introduction
People who aspire to start a business need to explore the economic, cultural and
social conditions prevailing in the area. Needs and wants of the people in a certain area
that are not met may be considered as business opportunities. Identifying the needs of the
community, its resources, available raw materials, skills, and appropriate technology can
help a new entrepreneur in seizing a business opportunity.
To be successful in any kind of business venture, potential entrepreneurs should

always look closely at the environment and market. They should always be watchful on the
existing opportunities and constraints. The opportunities in the business environment are
those factors that provide possibilities for a business to expand and make more profits.
Constraints, on the other hand are those factors that limit the ability to grow, hence reduces
the chance of generating profit. One of the best ways to evaluate the opportunities and
constraints is to conduct (Strengths, Weakness, Opportunities and Threats) SWOT
Analysis.
SWOT analysis is a managerial tool to assess the environment. This gathers

important information, which in turn is used in strategic planning. Strengths and
Weaknesses are internal in an organization. Basically they relate to resources owned by
organization, things that you have control over and as well as the extent of its marketing.
Opportunities and Threats exist in the external environment. Opportunities relate to

the market, to the development of new technologies, and external factors such as
government policies, climate, trends. Threats relate to what the competition is doing as well
as legal and other constraints.
23
Now that you have read some of the important considerations to look into to be
successful in any business, you are now ready to explore more about the environment and
market.
To begin with, let’s first try to find out the competencies that you will master after
finishing this module.
OBJECTIVES
At the end of this module, you are expected to:

- Identify what is of “Value” to the customer;
- Identify the customer to sell to;
- Explain what makes a product unique and competitive;
- Apply creativity and innovative techniques to develop marketable product; and
- Employ a Unique Selling Proposition (USP) to the product/service.
Now that you have an idea about the things you will learn, try to take the first
challenge in this module-- the pre assessment.
PRE ASSESSMENT
Task I: Multiple Choice

Direction: Choose the letter of the best answer. Write your answer on a separate sheet of
paper.
1. This is generated by examining what goods and services are sold outside by the
community.
A. Business Creation C. Business Concept
B. Business Pricing D. Business Idea
2. A process of making a new product to be sold to the customers.
A. Product Analysis C. Product Development
B. Product Conceptualization D. Product Implementation
3. These are luxuries, advantages and desires that every individual considers beyond
necessary.
A. Wants C. Requirements
B. Desires D. Needs
4. This is the factor or consideration presented by a seller as the reason that one
product or service is different from and better than that of the competition.
A. Unique Selling Plan C. Unique Pricing Policy
B. Unique Selling Proposition D. Finding Value-Added
5. In this stage the needs of the target market are identified, review and evaluated.
A. Concept Development C. Project Development
B. Economic Analysis D. Refine Specification
24
6. This is the introduction of new idea to make the product and services more attractive
and saleable to the target customers.
A. New Idea C. Product Development
B. Creativity D. Innovation
7. A managerial tool used to assess the environment to gather important information

used for strategic planning.
A. Environmental Scanning C. WOTS Analysis
B. SWOT Analysis D. Survey Analysis
8. A marketing practice of creating name, symbol or designs that identifies and

differentiate a product from the other products.
A. Product Naming C. Branding
B. Unique Selling Proposition D. Tagline
9. This is a meaningful and unforgettable statement that captures the essence of your
brand.
A. Product Naming C. Branding
B. Unique Selling Proposition D. Tagline
10. These are the things that people cannot live without.
A. Wants C. Requirements
B. Desires D. Needs
Task 2: Guide Questions:

Direction: Read and study the guide questions below. You may use a separate sheet of
paper to write your responses to the guide questions.
How does one determine the product or services to be produced and/or to be
offered/delivered to the target customers?
1. How does one select an entrepreneurial activity?
2. When can one say that a certain product has a “value”?
3. Is innovation and creativity to your product/services important? Explain.
4. How can one effectively respond to the needs of the target customer?
5. Express from the viewpoint of business owner the importance of scanning the
environment and market in generating business idea.
6. Using self-assessment, explain your level of confidence in formulating a business
idea.
After all the guide questions have been answered and skills have been mastered,
share those with your classmates. Discuss your insights, personal knowledge of, and
relevant experiences on the topic to make it more exciting and engaging.
LEARNING GOALS AND TARGET
25
After reading and understanding the objectives of this module and having gone
through pre-assessment and answering the guide questions, you will be asked to set your
own personal goals. These goals will trigger you to further achieve the ultimate objective
of this module. In the end, these goals would motivate you to learn more about
Environment and Market.
Goals and Learning

Ultimate Goal
Targets Activities
Figure 2: Strategic process to reach the objectives of this module
READING RESOURCES AND INSTRUCTIONAL ACTIVITIES

After setting your own personal goals and targets to achieve the objectives of this
module, you will have the opportunity to read and learn more about environment and
market. You too, will also be given a chance to do practical exercises and activities to
deepen your understanding of the topic.
Know
Know
Product Development
When we talk of product development, we are referring to a process of making a
new product to be sold by a business or enterprise to its customers. The product
development may involve modification of an existing product or its presentation, or
formulation of an entirely new product that satisfies a newly defined customer’s needs
and/or want and/or a market place.
The term development in this module refers collectively to the entire process of
identifying a market opportunity, creating a product to appeal to the identified market, and
finally, testing, modifying and refining the product until this will be ready for production. This
product can be any item to be sold to the consumers.
There are basic, yet vital questions that you can ask yourself about. When you shall
find acceptable answers to these, you may now say that you are ready to develop a
product/service.
1. For whom are the product/services aimed at?
2. What benefit will the customers expect from it?
3. How will the product differ from the existing brand? Or from their competitor?
Likewise, needs and wants of the people within the area should also be taken into
big consideration. Everyone has his or her own needs and wants. However, people have
different concepts of needs and wants. Needs in business are important things that every
individual cannot do without in a society. These include:
26
1. Basic commodities for consumption

2. Clothing and other personal belongings,
3. Shelter, sanitation and health
4. Education
Basic needs are essential to every individual so he/she may be able to live with
dignity and pride in the community of people. These needs can obviously help you
generate business ideas and subsequently to product development.
Wants are desires, luxury and extravagance that signify wealth and an expensive
way of living. Wants or desires are considered above all the basic necessities of life. Some
examples are the eagerness or the passion of every individual which are non- basic needs
like; fashion accessories, shoes, clothes, travelling around the world, eating in an exclusive
restaurant; watching movies, concerts, plays, having luxurious cars, wearing expensive
jewelry, perfume, living in impressive homes, and others.
Needs and wants of people are the basic indicators of the kind of business that you
may engage into because it can serve as the measure of your success. Some other good
points that you might consider in business undertakings are the kind of people, their needs,
wants, lifestyle, culture and tradition, and social orientation that they belong.
To summarize, product development entirely depends to the needs and wants of the
customers. Another important issue to deal with is the key concepts of developing a
product. The succeeding topic shall enlighten you about the procedure in coming up with a
product.
Concepts of Developing a Product
Concept development is very critical phase in the development of a product. From

this stage, the needs of the target market are identified and competitive products are
reviewed before the product specifications are defined. The product concept is selected
along with an economic analysis to come up with an outline of how a product is being
developed. Below is a figure that shows the stages of concept development of a product.
Identify
Identify Establish
Establish Generate
Generate Select
Select aa Refine
Refine
Customer
Customer Target
Target Product
Product Product
Product Specifications
Specifications
Needs
Needs Specifications
Specifications Concepts
Concepts Concept
Concept
Plan
Plan
Analyze
Analyze Perform Remaining
Remaining
Perform
Competitive Economic Development
Development
Competitive Economic
Products Project
Project
Products Analysis
Analysis
Concept Development
27
Figure 3: Concept Development
The process of product development follows the following steps:
A. Identify Customer Needs - Using a survey form, interviews, researches, focus group
discussions, and observations an entrepreneur can easily identify customers’ needs
and wants. In this stage, the information that can be possibly gathered here are
product specifications (performance, taste, size, color, shape, life span of the product,
etc.). This stage is very important because this would determine the product to be
produced or provided.
B. Establish Target Specifications - Based on customers' needs and reviews of

competitive products, you may now establish target specifications of the prospective
new product and/or services. Target specifications are essentially a wish-list.
C. Analyze Competitive Products - It is imperative to analyze existing competitive

products to provide important information in establishing product/services
specifications. Other products may exhibit successful design attributes that should be
emulated or improved upon in the new product/service.
D. Generate Product Concepts - After having gone through with the previous processes,
you may now develop a number of product concepts to illustrate what types of
product/service are both technically feasible and would best meets the requirements of
the target specifications.
E. Select a Product Concept - Through the process of evaluation between attributes, a

final concept is selected. After the final selection, additional market research can be
applied to obtain feedback from certain key customers.
F. Refine Product Specifications - In this stage, product/service specifications are

refined on the basis of input from the foregoing activities. Final specifications are the
result of extensive study, expected service life, projected selling price and among
others are being considered in this stage.
G. Perform Economic Analysis - Throughout the process of product development, it is

very important to always review and estimate the economic implications regarding
28
development expenses, manufacturing costs, and selling price of the product/services

to be offered/provided.
H. Plan the Remaining Development Project - In this final stage of concept

development, you may prepare a detailed development plan which includes a list of
activities, the necessary resources and expenses, and a development schedule with
milestones for tracking progress.
Finding Value
People buy for a reason, there should be something in your product/services that
would give consumers a good reason to go back and buy for more. There must be
something that has to make you the best option for your target customers; otherwise they
have no reason to buy what you’re selling. This implies further, that you offer something to
your customers that they will make them value or treasure your product/services.
The value that you incorporate to your product is called value proposition. Value
proposition is “a believable collection of the most persuasive reasons people should notice
you and take the action you’re asking for.” Value is created by fulfilling deep desires and
solving deep problems. This is what gets the people moving, what gets spending for your
product/service.
Innovation
Innovation is the introduction of something new in your product/services. This may

be a new idea, a new method or a device. If you want to increase your sales and profit you
must innovate. Some of the possible innovations in your products are change of packaging,
improve taste, color, size, shape and perhaps price. Some of the possible innovations in
providing services are application of new improved methods, additional featured services
and possibly freebees.
Unique Selling Proposition (USP)
Unique Selling Proposition is the factor or consideration presented by a seller as the

reason that one product or service is different from and better than that of the competition.
Before you can begin to sell your product or service to your target customers, you have to
sell yourself on it. This is especially important when your product or service is similar to
those around you.
29
USP would require careful analysis of other businesses' ads and marketing
messages. If you analyze what they say or what they sell, not just their product or service
characteristics, you can learn a great deal about how companies distinguish themselves
from competitors.
Here's how to discover your USP and use it to increase your sales and profit:
 Use empathy: Put yourself in the shoes of your customers. Always focus on the
needs of the target customers and forget falling in love with your own product or
services. Always remember, you are making this product or providing for the target
customers to eventually to increase sales and earn profit and not making this
product or services for yourself. Essential question such as what could make them
come back again and again and ignore competition? Most possible answers will be
focused on the quality, availability, convenience, cleanliness, reliability, and
friendliness.
 Identify what motivates your customers. It is very important for you to understand
and find out what drives and motivates your customers to buy your product/service.
Make some efforts to find out, analyze and utilize the information what motivates the
customers in their decisions to purchase the product/services.
 Discover the actual and genuine reasons why customers buy your product
instead of a competitor's. Information is very important in decision making. A
competitive entrepreneur always improve their products/services to provide
satisfaction and of course retention of customers. As your business grows, you
should always consider the process of asking your customers important information
and question that you can use to improve your product/services.
Process
Process
In order to firm up your understanding about the topic previously presented, you will
be tasked to form a group and conduct an interview with a successful
entrepreneur/practitioner. You have to document this interview and present this to the whole
class for reflection and appreciation.
Task 3: Interview
Direction: Select a successful entrepreneur/practitioner. Conduct an interview by utilizing

the sets of questions below. Document the interview and present this to the
class.
30
1. How did you identify your customers?
2. What were your considerations in selecting your customers?
3. Explain how your product/services become unique to other product/s.
4. Did you consult somebody before you engage in this business? Cite sample insights
that you gained from the consultation.
5. What were your preparations before you started the actual business?
6. What creative and innovative techniques did you adopt to your product/services?
What was the effect of the innovative techniques to the sales and profits of your
business?
7. What strategy did you consider to have a unique selling proposition to your
product/service?
Reflect
Reflectand
and
Understand
Understand
Task 4: Video Viewing
In order to deepen your understanding of the lesson, perform the following tasks:
1. Browse the internet on topics related to:

a. Customers’ needs and wants;
b. Techniques in identifying customers’ needs and wants;
c. Creativity/innovations in products and services;
d. Unique selling proposition; and
e. Product development.
2. Prepare a short narrative report about the aforementioned topics. You may highlight
the “aspect” that intensifies your knowledge of product development.
31
Transfer
Transfer
7.
7.Prepare
Prepareaa Development
Development 2.
2. Target
Target Specifications
Specifications
Plan
Plan
Task 5: Product Conceptualization
1. --
Direction: 1. Identify
-- Using the figures below Identify
developCustomers
Customers
your own concept for your product/services.
Need
Need --
-- 3.
3. Analyze
Analyzeaa Competitive
Competitive
6.
6. Refine
Refine Product
Product -- Product
-- Product
--
Specification
Specification --
-- --
-- -- 5.
5. Select
Select aa product
product 4.
4. Generate
GenerateProduct
Product
-- --
Concept Concept --
Concept Concept
-- --
-- --
-- -- --
-- --
-- -- -- --
-- --
-- -- -- --
-- --
-- -- --
--
-- -- --
Know
Know -- --
--
Generating Ideas for Business --
The process of developing/generating business idea is not a simple process. Some

people just come to a bunch of business ideas, but some really are without ideas. There
are two problems that arise; first is the excessive generation of ideas and that can make
forever to remain dreaming stage and second is when they don’t have ideas and want to
become entrepreneurs.
The most optimal way is to have a systematic approach in generating and selecting
business idea that will be transferred in real business. Here are some basic yet very
important considerations you may use to generate possible ideas for business:
1. Examine the existing goods and services. Are you satisfied with the product? What
do other people who use the product say about it? How can it be improved? There are
many ways of improving a product from the way it is made to the way it is packed and
sold? You can also improve the materials used in crafting the product. In addition, you
introduce new ways of using the product, making it more useful and adaptable to the
customers’ many needs. When you are improving the product or enhancing it, you are
doing an innovation. You can also do an invention by introducing an entirely new
product to replace the old one.
32
Business ideas may also be generated by examining what goods and services are
sold outside by the community. Very often, these products are sold in a form that can still
be enhanced or improved.
2. Examine the present and future needs. Look and listen to what the customers,
institution, and communities are missing in terms of goods and services. Sometimes,
these needs are already obvious and felt at the moment. Other needs are not that
obvious because they can only be felt in the future, in the event of certain developments
in the community. For example, a province will have its electrification facility in the next
six months. Only by that time will the entrepreneur could think of electrically-powered or
generated business such as photo copier, computer service, digital printing, etc.
3. Examine how the needs are being satisfied. Needs for the products and services are
referred to as market demand. To satisfy these needs is to supply the products and
services that meet the demands of the market. The term market refers to whoever will
use or buy the products or service, and these may be people or institutions such as
other businesses, establishments, organizations, or government agencies.
There is a very good business opportunity when there is absolutely no supply to a

pressing market demand.
Businesses or industries in the locality also have needs for goods and services.
Their needs for raw materials, maintenance, and other services such as selling and
distribution are good sources of ideas for business.
4. Examine the available resources around you. Observe what materials or skills are
available in abundance in your area. A business can be started out of available raw
materials by selling them in raw form and by processing and manufacturing them into
finished products. For example, in a copra-producing town, there will be many coconut
husks and shells available as “waste” products. These can be collected and made into
coco rags/doormat and charcoal bricks and sold profitably outside the community.
A group of people in your neighborhood may have some special skills that can be
harnessed for business. For example, women in the Mountain Province possess loom
weaving skills that have been passed on from one generation to the next generation.
Some communities there set up weaving businesses to produce blankets, as well as
decorative items and various souvenir items for sale to tourists and lowland communities.
Business ideas can come from your own skills. The work and experience you may
have in agricultural arts, industrial arts, home economics, and ICT classes will provide you
with business opportunities to acquire the needed skills which will earn for you extra
income, should you decide to engage in income-generating activities. With your skills, you
33
may also tinker around with various things in your spare time. Many products were
invented this way.
5. Read magazines, news articles, and other publications on new products and
techniques or advances in technology. You can pick up new business ideas from
Newsweek, Reader’s Digest, Business Magazines, “Go Negosyo”, KAB materials,
Small-Industry Journal. The Internet serves as a library where you may browse and
surf on possible businesses. It will also guide you on how to put the right product in the
right place, at the right price, at the right time.
Listing of possible businesses to set up in an area may also be available from banks
or local non-government organizations.
Key concepts of selecting a Business Idea
Once you have embarked on identifying the business opportunities, you will
eventually see that there are many possibilities that are available for you. It is very unlikely
that you will have enough resources to pursue all of them at once. Which one will you
choose?
You have to select the most promising one from among hundreds and one ideas. It
will be good to do this in stages. In the first stage, you screen your ideas to narrow them
down to about five choices. In the next stage, trim down the five choices to two options. In
the final stage, choose between the two and decide which business idea worth pursuing.
In screening your ideas, examine each one in terms of the following factors:
1. How much capital is needed to put up the business?

2. How big is the demand for the product? Do many people need this product and
will continue to need it for a long time?
3. How is the demand met? Who are processing the products to meet the need
(competition or demand)? How much of the need is now being met (supply)?
4. Do you have the background and experience needed to run this particular
business?
5. Will the business be legal, not going against any existing or foreseeable
government regulation?
6. Is the business in line with your interest and expertise?
Your answers to these questions will be helpful in screening which ones from among
your many ideas are worth examining further and worth pursuing.
Branding
34
Branding is a marketing practice of creating name, symbol or designs that identifies

and differentiates product/services from other products/services. It is also a promise to your
customers. It tells them what they can expect from your product/ services and it
differentiate your offerings from other competitors. Your brand is derived from who you are,
who you want to be and who people perceive you to be.
Branding is one of the most important aspects of any business. An effective brand
strategy gives you a major edge in increasingly competitive markets
The features of a good product brand are as follows:

- Delivers the message clearly
- Confirms your credibility
- Connects your target prospects emotionally
- Motivates the buyer
- Concretizes user loyalty
Here are some simple tips to publicize your brand.

.
 Develop a tagline. Write a meaningful unforgettable, and easy to remember
statement that captures the essence of your brand.
 Get a great logo. Create a logo suitable to your business and consistent with
your tagline and place it everywhere.
 Write down your brand messaging. Select key messages you want to
communicate about your brand.
 Be true to your brand. Deliver your brand promise.
 Be consistent. Be reliable and consistent every time.
Process
Process
In generating business idea, you should first identify what type of business is suited
to your business idea. You should analyze and scan the potential environment, study the
marketing practices and strategies of your competitors, analyze the Strengths,
Weaknesses, Opportunities, and the Threats in your environment to ensure that the
products/goods and services you are planning to offer will be patronized within the easy
reach by your target markets/consumers.
Bear in mind these simple rules for successful SWOT analysis.
35
 Be realistic about the strengths and weaknesses of your business when conducting
SWOT analysis.
 SWOT analysis should distinguish between where your business is today, and where it
could be in the future.
 SWOT should always be specific. Avoid any grey areas.
 Always apply SWOT in relation to your competition i.e. better than or worse than your
competition.
 Keep your SWOT short and simple. Avoid complexity and over analysis
 SWOT is subjective.
Task 6: SWOT Analysis

Direction: In generating a business idea, environmental scanning is very important. Utilize
the SWOT analysis table below to list up all your observations. Consider the strategies
below to select the best business idea.
Strength (S) Weaknesses (W)
- -
- -
Opportunities (O) Threats (T)
- -
- -
Strategize:
 SW – Utilize the strengths to overcome the weakness
 OS - Capitalize on the opportunities and strengths to eliminate the weakness
 ST – Maximize on your strengths to eliminate the external threats
 OT – Take advantage of the available opportunities to eliminate the external threats.
Strategies/Activities:
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Analysis:
________________________________________________________________________
________________________________________________________________________
_______________________________________________________________________
My Best Business Idea:
________________________________________________________________________
________________________________________________________________________
__________________________________________
36
Reflect
Reflectand
and
Understand
Understand
In order to deepen your understanding of the topics previously discussed, you will be
asked to perform the following activities:
Task 7: Extra Readings and Video Viewing

Reading books and watching videos have been considered as one of the most
effective educational activities that help learners deepen their understanding of certain
topic. In this particular circumstance, you will be asked to conduct an extra readings and
video viewings on the following topics.
A. Steps in selecting business idea
B. Criteria of a viable business idea
C. Benefits of a good brand
D. Ways on developing a brand
After successfully performing the assigned task, make a narrative report about this
and share it to the class.
Transfer
Transfer
Task 9: Making my own Logo
Direction: Generate a clear appealing product brand with logo and tagline.
Logo
Logo
________________________
Tagline
37
38
QUARTER 1
PLAN THE WELLNESS PROGRAM OF CLIENTS
Overview
What does it mean to focus on wellness?
Even during the ancient times, people were aware on curing ailments.
Massage was introduced and found in the caves. Wall drawings
and paintings show people massaging each other. A mixture of artefacts also found which
contain traces of fats and oils mixed with herbs. These indicate that lubricants may have
been used, perhaps for healing, soothing or beautifying purposes.
Nowadays, the traces of these curing ailments are very visible
to us. Different massage techniques are now being practiced. The essence of enhancing
the life style of everyone is to protect ones physical well-being and to improve his ability in
coping up stressors.
Frequently, these are simple techniques that most people just don't give attention to.
How many times we said or heard others say, "I don't have time to exercise" or "I don't
have time to relax?" Thus, a very important contributor to wellness is attitude: a thought
process that influences the way a person approaches dealing with life.
This motivated most of the health professionals focus on treating these ailments and
several wellness programs are being implemented in offices, hotels and even schools
respectively. Also, wellness massage parlors are now sprouting anywhere. Their focus is to
encourage everyone to kick unhealthy habits as well as to develop a sustainable plan to
maintain their health and wellness. This also helps to take preventive measures to control
illnesses and unhealthy behavior in an attempt to manage the cost of health care, reduce
absenteeism and improve morale.
Having thought of busy schedule now is the time to plan your wellness program!
Lesson Objective:
The learner demonstrates understanding of the skills and knowledge
required to consult with client/s and select and sequence a range of
wellness massage techniques as a program
Pre-Test 1
A. Multiple Choice
Directions: Choose the letter of the correct answer. Write the letter of your choice in your
quiz notebook.
39
1. This refers to the type of massage treatment commonly in some spa and hair salons.
B. Pampering
C. Sports Massage
2. As early as 3000 BC, who among the nationalities practiced massage to cure
ailments and improve general health.
A. Chinese
B. Japanese
C. Vietnamese
D. Swedish
3. The Greek physician who used massage with oils and herbs to treat
medical conditions and diseases.
A. Herodicus
B. Abacus
C. Hepartacus
D. Eherodicus
4. The most widely used form of massage used for relaxation.

A. body massage
B. stone massage
C. sports massage
D. pregnancy massage
5. A rapidly growing field encompasses athletic training massage, and

massage designed to help an athlete prepare for competition and
recover from competing.
B. Pampering
C. Sports Massage
6. The lymphatic drainage system removes excess
A.fats
B.fluid
C. water
D. sweat from all over the body, returning it into the bloodstream
40
7. This can be done as an introduction to massage for clients who may not come in
for an office massage, or can be a continuing form of stress- reduction therapy when
done on a regular basis, as in the office setting
A. Chair Massage
B. Pampering
8. This details will enable you to contact the client quickly should you need to cancel
or change an appointment or for any other reason.
A. personal records
B. doctors records
C, physical records
D. school records
9. The type of massage used for stress reduction.

A. Chair Massage
B. Pampering
10. Some massage therapists focus on the shifts in awareness and psychological
insight that can be brought about with massage.
B. Pampering
C. Sports Massage
D. Relaxation/stress/ stress reduction.
11. Per Henrik Ling developed a system of passive and active exercises known as
‘Swedish Remedial Gymnastics’ and also a system of massage movements. Ling
used the terms, except one (1)
A. ‘effleurage’,
B. ‘petrissage’,
C. ‘vibration’,
D. ventilation
12. These details will indicate whether massage will be helpful to this client
and will influence the type of massage to be given,
A. Past Personal Information
B. Past Medical History
41
C. Present Medical History

D. Present Personal Information
13. Massage that releases the chronic patterns of tension in the body.
A. deep tissue massage
B. stone massage
C. sports massage
D. hand massage
A. mass
B. mass’h
C. masser
D. massege
15. These details indicate whether massage would be suitable for the client.
A. Massage Analysis
B. Arabic Analysis
C. Therapeutic Analysis
D. Psychological Analysis
16. All are included in the five elements of balance except

A. water
B. metal
C. earth
D. air
17. Which statement is true?

A. metal controls wood
B. earth controls fire
C. fire controls wood
D. wood controls metal
18. _______details that will enable to contact the client quickly.

A. massage analysis
B. personal details
C. contra-indication
D. other information
19. A kind massage that uses heated stones during the treatment
A. deep tissue massage
42
B. sports massage
C. relexology
D. stone massage
20. The following programs can be offered in a massage salon except.

A. pedicure
B. manicure
C. weight management
D. face surgery
Got perfect?
CONGRATULATIONS! You may now proceed to the next topic.
Not perfect?
Go over your previous topic and review the content.
Learning Outcome
 Discuss the concept of wellness
 Discuss the health and healing concept of wellness massage
 Explain wellness massage services and products
Know
History and Development
Massage in Ancient Times
43
The earliest evidence of massage being used is found in the cave paintings of
ancient cave dwellers. These wall drawings and paintings show people massaging each
other. Various artefacts also found contain traces of fats and oils mixed with herbs. These
indicate that lubricants may have been used, perhaps for healing, soothing or beautifying
purposes.
As early as 3000 BC, the Chinese practised massage to cure ailments and improve
general health. Records of this can be found in the British
Museum. Ancient Chinese books record lists of massage movements with descriptions of
their technique. One of these books, The Cong Fau of Tao-Tse, also contains lists of
exercises and massage used to improve general health and well-being. The Chinese found
that pressure techniques were very effective on specific points and they developed special
techniques called amma (see Figure 1). This was the beginning of the development of
acupressure and acupuncture.
Fig.1
Ancient
Chinese
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acupuncture and massage study figure, showing treatment points.
Fig. 2 This ancient Persian document shows bathing and massage in a Turkish bath.
These massage techniques spread to Japan, where they were further developed.
The Japanese used similar pressure techniques on specific points, which they called tsubo.
This form of massage has been practised over the centuries; it has recently regained
recognition and popularity and is now known as shiatsu. Many therapists have studied
these techniques, which they combine with other forms of treatment for the benefit of their
clients.
Records show that the Hindus practised massage as part of their hygiene routines. A
sacred book called the Ayur-Veda (The Art of Life), which was written around 1800 BC,
describes how shampooing and rubbing were used to reduce fatigue and promote well-
being and cleanliness.
The Egyptians and Persians used massage for cosmetic as well as therapeutic
effects (see Figure 2). They mixed fats, oils, herbs and resins for care of the skin and
beautifying the body and face. Pots and jars containing these creams have been found in
Egyptian tombs. Cleopatra is said to have bathed in milk and then to have been massaged
with aromatic oils and creams by her handmaidens.
The practice of massage spread from the east into Europe, where it was well
established by 500 BC.
Massage in Classical Greece and Rome
The Greeks believed in the cultivation of a healthy mind and body, which is similar to
the ‘holistic approach’ practised by many people today. Rituals of bathing, massage,
exercise or dancing were practised by men and women. They encouraged the pursuit of
physical fitness and organised regular sporting, gymnastic and athletic competitions.
Massage was used before events to improve performance and after events to relieve
fatigue and aid recovery. Gladiators and soldiers were massaged before battle to give
vigour and promote fitness and health, and afterwards to aid recovery, healing and
relaxation. Homer writes in the poem The Odyssey of Greek soldiers being rubbed with oils
and anointed by beautiful women to aid their recovery and regain strength on return from
battle.
Around 500 BC the Greek physician Herodicus used massage with oils and herbs to
treat medical conditions and diseases. Hippocrates, who is now thought of as the father of
medicine, was a pupil of Herodicus. He began to study the effects of massage on his
patients. He concluded and recorded that ‘hard rubbing binds, soft rubbing loosens, much
rubbing causes parts to waste but moderate rubbing makes them grow’. Hippocrates also
concluded that it was more beneficial to apply pressure in an upward direction, i.e. towards
the heart, as we practise today. In Hippocrates’ day, the function of the heart and the
circulation of the blood were not known. It is therefore remarkable that he reached this
45
conclusion only by observing the effect on the tissues of different strokes. With our
knowledge of the heart and circulating blood we understand why pressure upwards is more
beneficial: the condition of the tissues improves because deoxygenated blood and waste
products are removed quickly as massage speeds up blood and lymph flow. Even without
the benefit of this knowledge, Hippocrates taught his pupils that massage movements
should be performed with pressure upwards to promote healing.
The Romans followed similar routines to the Greeks. They practised bathing,
exercise and massage for health and social relaxation. Large private and public baths were
built. These included water baths and steam rooms, gymnasium and massage areas. The
baths were maintained at different temperatures and progress was made from cold to hot
baths. Wealthy
Romans would use these daily for cleansing, exercising, relaxing and socialising. Servants
were always in attendance, with oils and creams to massage their masters when required.
The Romans built similar baths in the countries that were conquered by their armies. Many
such baths were built after the Roman conquest of Britain in 55 BC, and their ruins can be
seen in
Britain today in towns and cities such as Bath, Caerleon and St Albans. Massage
techniques recorded from those times include manipulations known as squeezing, pinching
or pummelling. They relate to the petrissage and percussion movements used today.
The Dark Ages to the Renaissance

Little is known about massage or health and beauty practices throughout the Dark
and Middle Ages, i.e. from the decline of the Roman Empire around 500 AD until the Middle
Ages around 1400 AD. Few records remain from those days of wars, strict religions,
superstition and persecution. Little value was placed on education, the arts, physical health
and fitness.
Following this period came the Renaissance (rebirth) in 1450 AD. Interest in the arts
and sciences flourished and there was renewed interest in health practices. Once again we
see massage advocated and practised for therapeutic purposes.
In the sixteenth century, the French surgeon Ambroise Paré (1517–90) promoted
and developed the use of massage. He was the personal physician to four French kings.
He is reputed to have successfully treated Mary Queen of Scots with massage. Paré
graded massage into gentle, medium and vigorous. We use similar categories today,
namely soothing or relaxing, general, and stimulating. Many other physicians copied his
methods and massage was established medically.
The Development of Modern Massage Techniques
Modern massage techniques have evolved mainly from a system developed by a

Swedish physiologist called Per Henrik Ling (1776–1839). He developed a system of
passive and active exercises known as ‘Swedish Remedial Gymnastics’ and also a system
46
of massage movements. Ling used the terms ‘effleurage’, ‘petrissage’, ‘vibration’, ‘friction’,
‘rolling’ and ‘slapping’. Most of these terms are still used today, but some changes and
modifications have been made in the groupings and names of manipulations.
Dr Johann Mezgner (1839–1909), a Dutch physician, developed massage for use in
rehabilitation and used it successfully to treat many diseases and disorders. He adapted
massage techniques in the light of his knowledge of anatomy and physiology. His theories,
based on sound scientific principles, became accepted as medical practice and gained him
many followers, particularly in Germany and America.
The work of Ling and Mezgner established massage as an effective therapeutic
treatment. Techniques were taught in medical schools and the beneficial effects became
widely recognised and accepted in the medical field. In England, the eminent surgeon John
Grosvenor (1742–1823) used massage to treat joints. He recommended massage for the
treatment of
rheumatism, gout and stiffness of joints.
Nurses were encouraged to train and use massage for the treatment of patients,
under the guidance of doctors. In 1894 a group of women founded the Society of Trained
Masseuses. Rules and regulations for training and examinations for qualifying were
established. These women raised standards and fought to establish massage therapy as a
reputable profession.
Twentieth-Century Developments
During the First World War the demand for massage to treat the injured grew and
many more massage therapists were trained. Membership of the Society of Trained
Masseuses grew and in 1920 it amalgamated with the Institute of Massage and Remedial
Exercise. In recognition of the valuable work contributed by its members during the war, a
Royal Charter was granted and the title was changed to the Chartered Society of Massage
and Medical Gymnastics. The title was changed again in 1943 and became the Chartered
Society of Physiotherapy. In 1964 its members became state registered. This protected and
gave status to those qualified therapists who were practising in clinics and hospitals, and
made it impossible for those without a recognised qualification to practise in hospitals.
With the development of alternative electrical-based treatments, the use of
massage to treat medical conditions declined. There was rapid growth in electrotherapy
and eventually massage ceased to be part of physiotherapy training. It became little used
as a therapeutic treatment in hospitals. There was, however, a continuing demand for
massage in clinics, health farms, fitness and leisure centres.
In 1966 the City and Guilds of London Institute explored the possibility of
establishing a course in beauty therapy to include massage. This course would provide
thorough training, background knowledge and a recognised professional qualification that
ensured a high standard of practice. In 1968 the first full-time course was offered in
colleges of further education. The British Association of Beauty Therapists and
47
Cosmetologists, the International Health and Beauty Council and other organisations also
developed courses and offered certificates and diplomas. The growth in complementary
medicine and the holistic approach to health has increased the demands for well-qualified
practitioners, not only in massage but also in aromatherapy, reflexology, shiatsu etc.
Courses are now validated by the Health and Beauty Therapy Training Board and
therapists must meet the criteria of the National Council of Vocational Qualifications.
Enhancement
EnhancementActivity
Activity
Time Travel:
Let’s create a general history of massage using the given timeline.
3000 B.C. 1800 B.C. 500 B.C. 1450 A.D.
500 A.D – 1400 A.D. 1570-1590 1776-1839 1839 - 1909
48
1894 1968
Let ‘s read more about...
Health Concepts of Massage

Massage therapist are trained to focus on the fact that the body is an integrated
organism and that in order to treat a person effectively, we must look at the whole picture.
This includes not only the physical symptoms but also the way other factors such as
lifestyle, diet, and activity level relate back to the changes we are seeing in the body. When
deciding how to treat a client, therapists must focus on restoring balance to the system.
Gathering as much information as possible about the client so we can see how the body
has changed its function and work to correct the system.
Harmony of the
Three Faculties
(Mind, Body,
Emotion)
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The International Spa Association (ISPA) Education Committee developed the 10

Elements of the Spa Experience image shown. Their goal was “to help define the elusive
and ever changing nature of the spa experience” and to “create a foundation, a common
language, and career path for the emerging spa professional.” Many concepts, important to
the practice of spa, emerge from the ISPA’s dialog around the 10 Elements image. The
most important perhaps is the idea of integration. Everything is connected. Feeling
beautiful, feeling joyous, feeling
healthy, and feeling energetic are signs of a balanced life. A balanced life requires both
reflection and action. Spas provide a space where clients can experience each element
represented in the image and reflect on its presence or absence in their lives.
Movement and touch is an appreciation of beauty, it is also our connection to the
environment, cultural expression, social contribution, the healing quality of water, and
nourishment both of the body and the soul are the essential concepts on which spa is
founded. The spa experience can be life changing. Far from being just a luxury, spa therapy
represents the bold first step toward a better form of health care. Its future is in the hands of
those dedicated therapists and visionary spa owners who have the ability to provide a
space where clients can experience balance and celebrate life while receiving exceptional
care.
Balance of Five Elements (Wood, Fire, Water, Metal, Earth)
Thousands of years ago, people lived in a very close and interactive way with Nature.
They were affected by seasonal changes and whether much more than we are today. Day
in and day out the patterns of the seasons were observed and interactions between the
elements were understood. If there was a drought, there would be fire. Too much rain
would bring flooding and dampness. Springtime brought activity and planting ; winter was a
time to rest and reflect.
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In China, this observation of the season and elements was also applied to our bodies
and used as a way to heal illness and understand health. This tradition views the world as
being made up of Five elements.
These five elements (also known as the Five Phases) are: Wood, Fire, Earth, Metal
and Water. Each element has many associated qualities. Each element also has a season,
color, taste and Yin/Yang Organ Meridian pair that reflect some of those qualities.
The Control
Cycle balances
the Creation
Cycle by inhibiting or suppressing the energy of the elements connected by lines to make a
five pointed star.
 METAL controls WOOD by cutting it
 WOOD controls Earth by holding it in place with roots.
 EARTH controls WATER by containing and absorbing it
 WATER controls FIRE by extinguishing it.
 FIRE controls METAL be melting it.
Identifying the Vital Information of the Client
I. PERSONAL DETAILS - These details will enable you to contact the client quickly
should you need to cancel or change an appointment or for any other reason.
They will also enable you to seek advice from his/her doctor should this be
necessary.
 Name
 Address
 Date of birth
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 Status
 Home and work telephone numbers
 Occupation
 Doctor’s name, address and telephone number
 Vital signs/ BP Temperature
II. MASSAGE ANALYSIS - These details will again highlight contra-indications that will
indicate whether massage would be suitable for the client. They will also provide
information regarding the client’s previous experience of massage. Did s/he find it
beneficial; are there any preferences, likes and dislikes that should be recorded?
 contra-indications
 has client received massage in the past?
 how long ago?
III. OTHER INFORMATION - This information will help you to formulate the best treatment
plan to meet the needs of the client. The plan should then be fully explained to the client;
s/he must be given the opportunity to ask questions and given full answers to allay any
concerns or fears. The long term objective, the cost and timing must be agreed and a
consent form signed by the client reasons for requesting massage expectations from the
treatment any concerns or worries
 number of sessions
 did client benefit from the massage?
 reasons for requesting massage
CLIENT’S DATA REPORT SAMPLE:
Health
History
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1. PAST MEDICAL HISTORY - These details will enable you to establish the client’s
state of health; the likelihood of any contra-indications as a result of past illnesses;
whether particular care must be taken over certain areas and whether medical
referral is necessary. If the client suffers from a condition that is an absolute contra-
indication (see page 115 on), then massage must not be given.
 surgical operations
 pregnancies
 serious illness
2. PRESENT MEDICAL HISTORY - These details will indicate whether massage will
be helpful to this client and will influence the type of massage to be given, e.g. if the
client is stressed then a relaxing massage will be the choice. If there is pain and
stiffness then the massage will be adapted to meet these needs.
 Medication
 general health
 current treatments
 identification of stress: work, home or other sources
Enhancement
EnhancementActivity
Activity
Let’s Try
Knowing your body and health condition would be a great help for a massage
therapist to know what kind of treatment he/she will apply to you. Below are the lists of
health conditions. Put a check in the column on the health conditions that you have.
Yes No
Cardio vascular problem
Allergic reactions
Fragile skin
Under healing process
A pin or plate is inserted in your bone
CONTRA-INDICATION
Understanding contra-indications
Massage must always be given to bring about improvement, either of specific
conditions, or the general well-being of each client. Clients should always feel that the
treatment is beneficial and helping them to achieve their desired results. Massage should
never be given if there is any risk of harming the client or making any condition worse.
53
The effects of massage may be harmful in certain circumstances. The following

explanations will help you to understand why massage should not be carried out if certain
conditions are present. There are dangers associated with the following:
1. Cardio-vascular problems
Massage is thought to increase blood flow, which is desirable in many conditions,
but can be dangerous in others.
2. Lymphatic drainage
The lymphatic system removes excess fluid from all over the body,
returning it into the bloodstream. Because massage increases lymphatic flow,
the rate in which these toxic substances are carried and spread around the body is
increased. Be particularly aware if the client has swollen or painful lymph glands; do
not massage, and seek
medical advice.
3. Skin contact and friction
As the hands move over the client’s skin, any bacterial, viral or fungal infections can
be spread over the skin to a non-infected area or onto the therapist’s hands.
Infections may be transmitted from client to therapist or from therapist to client in this
way.
4. The healing process
Any injury or damage to the tissues or fractures of bones must be allowed to heal
completely before massage is given to the area. If massage is given before healing
is complete, there is a danger of further damage to the tissues and delaying the
healing process.
5. Pins and plates
If massage is performed over an area where pins and plates have been inserted to
stabilise bones and joints, there is a danger of their becoming loose, and also,
through the pressure of massage over any protruding parts, there is a danger of
damaging the surrounding soft tissues.
6. Allergic reactions
The oil or cream etc. used as the massage medium may cause an allergic reaction
in some clients. This will produce an excessive erythema: the area becoming very
red and hot or a rash may appear. Remove the medium immediately and wash in
warm water.
7. Fragile skin
There is always a danger of breaking down fragile, thin skin, causing open wounds.
Particular care must be taken with diabetics and anyone on steroid treatments as the
skin may be fragile and healing may be slow. Plenty of lubrication and light pressure
only must be used.
8. Infections
54
It is common sense to avoid touching anything infectious such as athlete’s foot,

eczema and also to treat someone if they have a contagious disease such as
chicken fox.
9. Inflammation
Deep massage worsens any type of inflammation, whether an inflamed injury,
irritable bowels, or an inflamed arthritic joint,. Indications of inflammation include
heat, pain or discomfort, swelling, and redness. Light, gentle stroking, however, may
offer some relief and comfort. Threat undiagnosed inflammation under the skin (any
unusual lump or bump) with caution, It may indicate a cyst that might burst or, more
worryingly, a cancerous growth.
10. Cancer
One school of thought postulates that massage can spread cancer through the
lymphatic system. While this remains unproven and there is much evidence to
dispute the theory, it is a good idea to obtain permission from a doctor before
massaging people with cancer.
11. Pregnancy and Full Stomach
During the first three months of pregnancy, do not massage with any pressure on the
abdomen and lower back, this is the most common time period for miscarriage, and
massage can stimulate contractions. During the two or three days of menstruation,
massage on the abdomen and lower back may make bleeding heavier, check your
partners preference before giving a massage. Avoid massaging if someone has just
eaten, as the massage could make them feel nauseated.
Enhancement
EnhancementActivity
Activity
Guess the word. This game is also called “The charade” where the students will get
the chance to remember the lesson in a fun way.
Mechanics:
1. Group the students into two (2).
2. Write down the different contra indications on a piece of paper and place it on a “Bowl of
words”
3. Ask the group to assign somebody who will act out the contra indications written on a
piece of paper which he/she earlier picked on a “bowl of words”.
4. The remaining members of each team will get the chance to say their guess in 1 minute
time.
5. If the group have not give the correct answer the contender of other group get the
chance to guess the word.
55
6. The group who got 3 correct answers will be announced as the winner.
How to create Inter/Intra Personal Relationship

Information Gathering is important for the following reasons to establish inter/intra
personal relationship:
 Establishes a rapport with the client and put her/him at ease
 Develops mutual trust and gain the client’s confidence
 to gain information on the client’s past and present state of mental and physical health
 to identify the client’s needs and expectations of the treatment
 to establish the most appropriate form of treatment and to discuss and agree this with the
client
 to explain the treatment fully to the client, including the procedure, expected effects,
 to answer queries and questions related to the treatment and to allay
doubts and fears.
What are 5’s Methodology
It is important to consider safety measures in the workplace. It is not the result of

cleaning up once a week or even once a day. it is the result of keeping the workplace
cleaned-up all the time. It is an essential factor in a good safety program, promoting safety,
health production and morale.
Besides preventing accidents and injuries, good housekeeping saves space, time
and materials. When a workplace is clean, orderly, and free of obstruction, work can get
done safely and properly. Workers feel better, think better, do better work, and increase the
quantity and quality of work.
Japanese companies innovated a productivity philosophy called “5S,”

which stands for five Japanese words that refer to a methodology not only for cleaning, but
for business. The 5S methodology is all about eliminating waste, speeding up daily tasks,
and improving the quality of the workplace. You can use the 5S methodology to help you
organize your tasks at the end of every working day.
1. Shitsuke (Self –Discipline) – this process involves extensive training for workers to
perform their duties for proper practices and policies in their workplace.
2. Seiri (Sort) – This is a process for identifying whether certain items are needed, and
those that are needed are immediately discarded to use space effectively.
3. Seiso (sweep) – this is a process for keeping everything in the workplace clean. Always
keep equipments in full working order so that it can be used at anytime.
56
4. Seiton (systemize) – this is a process for sorting tools and parts in an order that
facilitates their use.
5. Seiketsu (standardize) – this is a process for maintaining the seiri, seiton, and seiso
conditions in an effort to prevent every possible problem from occurring. It is also a
process for keeping your workplace clean by classifying everything and eliminating
unnecessary items.
Wellness massage services and products

Massage theory and techniques are sometimes taught in isolation, especially in the
early portions of a massage training program. Students focus on one skill at a time and
then put them all together into an organized whole. Alternately, you may have completed
your massage training program so that you can focus on specialization in spa therapies. In
either case, it is helpful to preview the big picture to better understand where and how
different skills are used during a wellness massage session—the type of massage session
often offered at spas.
The public seeks wellness massage to decrease stress, promote relaxation, support
the body’s natural restorative mechanisms, and have an enjoyable experience that leaves
the body feeling refreshed and revitalized. Wellness massage is also used to reduce
temporary pain from overexertion caused by activities such as weekend athletics or by
unusual work stress. This type of massage is generally viewed as a healthy activity to
promote a balanced, functional life and is regularly promoted at spas, wellness centres,
private practices, and massage clinics.
Some of the Services that may be offered in a wellness massage

Body Massage
1. Acupressure – A method of maintaining health, treating disease and alleviating pain
by applying pressure or massaging certain points on the body surfaces. According to
history , some 5000 years ago the Chinese discover that soldiers who were
wounded with arrows recovered from chronic illnesses.
Later on by rubbing pointed stones on various parts of
the body they were able to discover the acupuncture/
acupressure points.
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Fig. 1 Acupressure point Fig.2 Acupressure point Fig. 3 Acupressure

area of forehead, temples nape and back. point area of the
and nose. shoulder.
2. Reflexology massage – science of body manipulation where in a positive response
is affected and brings back the body to normal by using thumb and fingers.
 Manual therapy which makes use of the reflex points of the body found foot
and hand.
 Science deals with the principle that there are reflex areas in the foot and
hand that corresponds to all the glands, organs and other parts of the body.
3. Swedish Massage (Our basic stress relief massage)
This is the most widely used form of massage used for relaxation. Swedish
affects the more superficial layers of muscles and connective tissue. An example of
techniques used is long strokes that stimulate circulation.
4. Deep Tissue
A Deep tissue massage releases the chronic patterns of tension in the body. It uses
slow strokes and deep pressure with the use of fingers, thumbs or elbows on
contracted areas, either following or going across the grain of muscles, tendons and
fascia. It can be used for specific work or full-body.
5. Stone Massage
The addition of heated stones to a massage brings another level of relaxation to

major muscle groups and enables the therapist to work at a deeper level. The stones
can either be placed on the body or used as an extension of the therapist's hands.
6. Sports Massage
For the athlete, sports massage techniques are utilized at all stages: pre-event, post-
event, during training and to expedite rehabilitation after injury. This involves
compression and a variety of stretching techniques.
58
7. Pregnancy Massage
Massage can relieve fatigue, enhance sleep and calm an active baby. Depending
upon where you are in the pregnancy the therapist may utilize reflexology, Swedish
massage or very light shiatsu.
Let’s try this:

Activity 1: Minute Paper
Directions: Recall and describe in one sentence the following massage services that may
be offered in a wellness massage.
Acupuncture Deep Tissue

Swedish
Sports Stone Pregnancy
Types of Massage
The seven (7) categories described below pretty much cover the field of massage at
the present moment. Each of these types of massage attracts its own type of client, and
requires its own set of skills on the part of the practitioner.
1. Relaxation/stress reduction. The most common kind of massage, relaxation or

stress reduction massage includes the types of treatments common in resorts, spas,
private offices and client’s homes. This category would also include wellness
massage, or preventive health massage.
59
2. Sports massage. This rapidly growing field encompasses athletic training massage,
and massage designed to help an athlete prepare for competition and recover from
competing.
3. Medical massage. Working by prescription, or in a hospital, or in a physical

therapist’s office, the medical massage therapist works with pathologies, pain or
recovery from injury. Medical massage can also be adapted to a non-medical
clientele, and practiced in a home setting.
4. Chiropractic adjunct. Working in chiropractors’ offices is becoming more and more

common, especially on the West coast. Some practitioners operate relatively
independently from the chiropractor, with a cross-referral agreement. Others work by
prescription of the chiropractor, working on specific parts of the body that the
chiropractor designates.
5. Transformational or psychotherapeutic massage. Some massage therapists

focus on the shifts in awareness and psychological insight that can be brought about
with massage. These therapists often work by referral from psychotherapists. They
often combine another form of bodywork with massage.
6. Pampering. Probably a branch of relaxation massage, pampering refers to the type

of treatment that might be found in some spa and hair salons. This treatment is
usually thought of as more of a beautification treatment than a health treatment, and
might include salt glows, loofa rubs, and light Swedish massage.
7. Chair massage. Massage or shiatsu done with clothing on, client seated, in any
location. This can be done as an introduction to massage for clients who may not
come in for an office massage , or can be a continuing form of stress-reduction
therapy when done on a regular basis, as in the office setting.
Let’s put into practice...

Enhancement
EnhancementActivity
Activity
Get a partner and perform the following procedure.
1. Press the point area of the forehead. (refer to Fig.1 ) (refer to pp. 66, Fig. 1)
2. Release.
3. Place your thumbs on point 1 and with a downward sliding stroke, massage the
forehead for 8 seconds starting from the center point (pt.1) going to the point area of
the temples (pts. 2 and 3).
4. Repeat the procedure for 3 times
Note: This simple massage can relieve headache 60

Activity 2. Identification: Supply the answer for the following number.
__________1. The most common kind of massage, relaxation or stress

reduction massage.
__________2. A kind of massage which works with pathologies, pain or
recovery from injury.
__________3. A massage designed to help an athlete prepare for a
competition and recover competing.
__________4. A massage that refers to the type of treatment that might
be found in some spa and hair salons.
__________5. Massage done with clothing on, client seated in any
location.
Variations of Wellness Massage Programs

In the industry of wellness Massage, report shows that 80% of spas have introduced
special packages targeted at diverse client groups, including men, couples, teens, families,
athletes, and seniors.
In Day spas (spa that offers a full range of treatments) services are delivered à la carte
or in packages and mainly focuses on beauty and/or wellness.
Sample Programs
a. Massage
b. Body Treatments
c. Hydrotherapy Treatment
d. Aesthetic Services
e. Weight Management
f. Yoga or Meditation
g. Hair Care
h. Manicures
i. Pedicures.
Consultation about health, diet, relationships, exercise goals could also be an option
Client’s Need Assessment
61
In Roman times, the local spa was a focal point of the community and enjoyed by all
social classes. This is still the case in some parts of Europe where spas are a part of the
mainstream health care system. Although the American spa industry encourages the idea
that spa is for everyone and should be a regular part of a healthy lifestyle, there is still a
bias in the social status of individuals that attend spas. In the 1960s and the 1970s, the
average American spa client was most likely to be wealthy, female, and overweight. Her
goals for visiting the spa probably included weight loss, exercise, and pampering in the
form of beauty treatments.
The ISPA Spa-Goer Survey for 2003 showed that the

primary spa client was still female (87%) but has a
Men
middle to upper middle class income ($72,200 annual
Women household income). The number of men attending spas
is growing rapidly, and men currently comprise 29% of
the market.
Glittering Ideas
Clients will come on a massage spa depending on their needs.
Some of their reasons are the following:
 health
 fitness
 anti-aging
 increased energy
 stress reduction
Post Test 1
I. IDENTIFICATION.
Direction: Identify the essential term or phrase that best describes the statement Write your
answers in your quiz notebook.
________1. Refers to the type of massage treatment that might be found in some spa and
hair salons.
________2. Practiced massage to cure ailments and improve general health during early
as 3000 BC,
________3. The Greek physician who used massage oils and herbs to treat medical
conditions and diseases around 500 BC.
_________4. The most widely used form of massage used for relaxation.
62
_________5.The most rapidly growing field encompasses athletic training massage, and
massage designed to help an athlete prepare for competition and recover
from competing.
________ 6. This system which removes excess of fluids sweat from all over the body,
returning it into the bloodstream
________7. This can be done as an introduction to massage for clients who may not
reduction therapy when done on a regular basis, as in the office setting.
_________8. These details will enable you to contact the client quickly should you
________9. This is the most common kind of massage, relaxation or stress reduction
massage includes the types of treatments common in resorts, spas, private
offices and client’s homes.
__________10. A massage therapist which focus on the shifts in
awareness and psychological insight that can be brought
about with massage.
__________11. Modern massage techniques have evolved mainly

from a system developed by a Swedish physiologist
called Per Henrik Ling (1776– 1839).
________12. These details will indicate whether massage will be
helpful to this client and will influence the type of
massage to be given.
__________ 13. A massage that releases the chronic patterns of tension
in the body.
__________14. What is the origin of the word massage?
__________15. These details indicate whether massage would be
suitable for the client.
16-30 Complete the evaluation sheet.
Objective Identify the acupressure point area of the forehead, nose, nape and
back.
Title: Basic Acupressure Massage

Procedure: Write down the process on how to relieve headache by using
acupressure massage. (16-19)
16.
17.
18.
19.
20-24. Draw the acupressure point area of the forehead and nose.
25-27. Draw the acupressure point area of the nape and back
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Classification of massage 28. ______________
29-30. Remarks/ Evaluation
Date: __________________
Learner’s signature: _____________________
Got perfect?
CONGRATULATIONS! You may now proceed to Lesson 2.
Not perfect?
Go over your previous topic and review the content
QUARTER 2
Provide Pre-Service to Wellness Massage
Overview
Two major developments in the therapeutic massage and bodywork profession have
recently brought to the forefront, in a most comprehensive fashion, In this module, wellness
services are described as those that specifically promote health and wellbeing, (including
the dimensions of wellness: physical, intellectual, emotional/psychological, social, spiritual,
occupational and environmental) rather than diagnose and treat illness.
This could be via healthy lifestyles, psychosocial interventions for individuals,

families or groups. This might include a combination of smoking cessation, weight
management, alcohol brief interventions, physical activity pathways, health trainers, social
prescribing / referral, psychological well being interventions, e.g. mindfulness and stress
management.
There are a number of theories on the nature of wellness and a recent review for
counsellors has found the following commonalities between authors in their interpretations:
Wellness is more than an absence of disease; it has several underlying factors or

dimensions that interact in a complex, integrated and synergistic fashion - thus no one
dimension operates independently; it is partially dependent on personal responsibility
requiring a balance between the dimensions and a movement along a continuum towards
optimal functioning.
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Thus “wellness is conceptualized as a synergistic and multidimensional construct

that is represented on a continuum, not as an end state”. This proposed holistic model
includes seven integrated dimensions: physical, intellectual, emotional, social, spiritual,
occupational and environmental.
Wellness services that facilitate true community engagement can build on what
individuals themselves identify as supporting them to improve wellbeing. It recognizes
people as contributing to their own health and wellbeing and not purely as receivers of
costly services/interventions and also recognizes the skills and experience of non-
clinical staff and volunteers in supporting health improvement.
Lifestyle services providing health trainers and food workers can also be cost-
effective by saving costs on staff budgets releasing more costly professionals to perform
strategic and clinical duties. As lifestyle factors are interconnected, providing an integrated
holistic lifestyle person-centered service is potentially more cost-effective, by aligning
services thus reducing duplication of service support structures, including buildings and
staff. Wellness services to families or groups could be more cost effective than one to one
services as well as the integrated, co-location of health and social care teams.
This learner material is updated with new standards and requirements which provide
the student with a comprehensive introduction to massage and will also be of value to
those already practicing in this field. The broad-based information provided will guide the
therapist towards safe and effective practice. For those wanting to progress further,
additional information explaining some advanced massage techniques and the techniques
of passive movements has been included, together with the rationale for their use.
Learning Outcome
Conduct preliminary services to clients
Observe good interpersonal relationship
Evaluate the clients satisfaction
Pre Test 2
I. Complete the statement by writing the correct word or phrase.
Choose the best answer from the box below.
1. The most basic and powerful way to connect to another person is to ____.
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2. The _____ is a very important part of the treatment – sufficient time must be allowed so
that it is not rushed.
3 Look ______ – be clean, neat and tidy.
4. A _____ provides support to people to live well, by addressing the factors

that influence their health and well-being.
5. One of the best practice in dealing with clients is to _____ and politely to
everyone. Do not use improper language.
6. Always practice the _____ standards of personal and salon hygiene
7. Communication is _____ when managers are surrounded with a pool of

information which is sometimes misinterpreted by the clients.
8. It is the standards and conduct of behavior of an individual or professional

group.
9. Consider the _____ in which you answer or speak on the telephone. Be

competent, helpful and pleasant..
10. _____ is any message which is against their values is not accepted.
11. Do your utmost to deliver the most effective treatment ____ to the needs
of the client.
12. In booking clients you should prepare a ____________.
13. To gain the _____ of clients and establish an excellent reputation.
over the phone or in person.
15. The exchange of feelings and attitude in the communication process is known as ____.
ethics professional few seconds appointment card
listen. suited confidence consultation
interpersonal communication wellness service manner
perceptual and language differences. speak correctly highest
less effective
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II. MULTIPLE-CHOICE:
Direction: Read and analyze the statement carefully. Choose the answer that best
describes the statement. Write the letter on the space provided.
_____16. A pleasant tone of voice in a telephone conversation.
A. Shout
B. Speak clearly
C. Speak in a very low
D. Speak very soft
____ 17. Create a friendly working relationship with ________.

A. colleagues
B. manager
C. clients
D. all
_____ 18 Do not make false claims for treatments, but explain the benefits.
A. fairly
B. reasonably
C. practically
D. realistically.
_____19. Before picking up the receiver, ______ any other conversation.

A. continue
B. halt
C. discontinue
D. disregard
_____ 20. It is define as simply the exchange of messages by human

being.
A. Communication Process
B. Communication Standards
C. Communication Problem
D. miscommunication
_____ 21. Be prepared with ________ when you answer the phone.
A..tissue paper
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B. calendar
C. information form
D. pen and message slip
_____22. As the communication process continues, it becomes a communication
A. cycle
B. stroke
C. routine
D. requirement
_____ 23. It is often said that human communication consist of

A. 93% body language while only 7% of communication consists
of words themselves.
B. 95% body language while only 5% of communication consists
of words themselves
C. 90% body language while only 10% of communication
D. 80% body language while only 20% of communication
_____ 24. Smile and the world Smiles With

A. Us
B. Others
C. You
D. All
_____ 25. For the consultation the client should be seated comfortably, with the
A. doctor
B. dentist
C. specialist
D. therapist
26-30 Answer the question on a paragraph form.

In your own words define “Ethics” and how are you going to use this in your
business?
_____________________________________________________________
_____________________________________________________________
Ethics
Know
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Ethics refers to the standards and conduct of behavior of an individual or

professional group. Massage therapists must undergo a course of reputable training to
enable them to acquire the understanding and skills necessary to carry out safe and
effective treatment. In addition, they must consider their standard of behavior in relation to
colleagues, clients and the general public.
A high standard of professional conduct will gain the confidence of clients and
establish an excellent reputation, which is the basis for success. Abide by the following
code of practices:
1. Look professional. Be clean, neat and tidy.
2. Be punctual. Keep appointments, do not cancel at the last minute. Always be on
time for work.
3. Be discreet and refrain from gossip. Remember that clients often confide
personal problems during consultation. These facts and all personal details
must be treated with the utmost confidentiality. Do not repeat information or gossip to
colleagues or others.
4. Be loyal to your employer and colleagues. Create a friendly working
relationship with all.
5. Be honest and reliable . This will gain the trust of others and establish a high
reputation.
6. Do not make false claims for treatments. Explain the benefits fairly. Be honest when
advertising.
7. Speak correctly and politely to everyone. Do not use improper language.
Consider the manner in which you answer or speak on the telephone. Be competent,
helpful and pleasant.
8. Be polite and courteous at all times. There will be difficult clients to deal with –
learn to handle tricky situations with tact and diplomacy.
9. Know and abide by legal requirements and local authority by-laws, rules and
regulations for conducting your business.
10. Keep up to date with new theories, techniques and treatments.
11. Attend courses on a regular basis and keep in touch with other professionals in your
field.
12. Always practice the highest standards of personal and salon hygiene.
Professional Conduct, Ethics and Preparation

Do your utmost to deliver the most effective treatment suited to the needs of the
client. Organize yourself and your business to ensure a smooth-running, efficient
service for the benefit of all concerned.
Communication Process
It is defines as simply the exchange of messages by human beings. It
is the transmission of ideas from the sender to the receiver through
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channels. Communication is not complete if there is no feedback or response from the

receiver back to the sender.
Segments in the Communication Process
The exchange of feelings and attitude in the communication process is known as
interpersonal communication.
- As the communication process continues, It becomes a communication cycle.
Communication Barriers
1. Perceptual and language differences. Any message which is against their values is not
accepted. A same event may be taken differently by different individuals. Perception is
generally how each individual interprets the world around him. All generally want to receive
messages which are significant to them.
2. Information Overload. Managers are surrounded with a pool of information. It is essential
to control this information flow else the information is likely to be misinterpreted or forgotten
or overlooked. As a result communication is less effective.
3. Intention. At times we just not listen, but only hear. For example, a traveler may not pay
attention to one “NO PARKING” sign, but if such sign is put all over the city, he no longer
listen to it.
4. Time Pressures. Often in organization the targets have to be achieved within a
specified period of time, the failure of which has adverse consequences. In a haste to meet
deadlines, the formal channels of communication are shortened or messages are partially
given, i.e. not completely transferred. Thus sufficient time should be given for
effective communication.
5. Distraction/Noise. Communication is also affected a lot by noise to distractions. Physical
distractions are also there such as, poor lighting, uncomfortable sitting, unhygienic room
also affects communication in a meeting
6. Emotions. While he takes differently if the communicator is happy and jovial, in that
case the message is interpreted to be good and interesting. Emotional state at a time also
affects communication. If the receiver feels that communicator is angry he interprets that
the information being sent is very bad
TELEPHONE ETIQUETTE
Communication is an important part of our daily lives. Technology has changed a lot
of things, and the advent of telephone and mobile has meant that we put across our ideas
and thoughts without making an eye contact with others.
Glittering Ideas
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Before picking up the receiver, discontinue any other conversation or activity such as
eating chewing gum, typing etc. that may be heard by the calling party
Get ready for it..

 Sit up and smile
 Speak clearly and distinctly in a pleasant tone of voice.
 If the caller has reached the wrong person and/or department, be courteous.
Sometimes they have been transferred multiple times with a simple question.
The Greeting
 A bright, cheerful greeting will lift most people’s spirits and set the proper tone for the
call
 Speak clearly and at a conversational pace; softly audible
 Don’t mumble or race through the greeting. This can give the impression that you
don’t have time for the caller.
 Thank you for calling Mr. X, my name is Joanne, How may I help you today?
Words and Phrases That Keep Callers Cool
Hello! I’m sorry to keep you waiting.

Good morning! Thank you for waiting.
Please, It was nice talking with you.
I’m very sorry. Thank you for coming in (for calling).
Excuse me, It’s been a pleasure to serve you.
You’re welcome. I’d be happy to do that for you.
May I help you? We appreciate your business.
Taking Messages
 Be prepared with pen and message slip when you answer the phone
 When taking messages be sure to ask for:
- Caller’s name (Ask the caller to correct spelling)
- Caller’s phone number and/or extension including code number
 Repeat the message to the caller
 Be sure to fill in the date, time and your initials
 Place the message slip in the called party’s inbox or in a conspicuous place in their
office such as their chair.
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 Don’t forget that you can transfer them to voicemail instead of taking a paper
message, but don’t forget to ask, “Would you like me to transfer you to ____? Don’t
assume that the caller would rather go to voicemail. Always ask first.
Why is it important?
 A customer ‘s first impression of your practice is formed during the first few seconds
of contact over the phone or in person.
 More than 80% of your first time customers call before coming into your practice
 It is often said that human communication consist of 93% body language … while
only 7% of communication consists of words themselves.
 Whether answering the phone or making phone calls, using the proper etiquette is a
must in order to maintain a certain level of professionalism.
 Proper etiquette leaves callers with a favorable impression of you, your department
and the practice in general.
Remember…
 That customers may have already been interacting with their telephone key pad, and
pre-recorded messages, so some of the initial impression may be out of the hands of
your agents.
 Remember that you may be the first and only contact a person may have in your
practice, and that first impression will stay with the caller long after the call is
completed.
 So the key moment is when the speaking starts. Engage the caller and get them on
your side.
 You need to lay the groundwork even before you pick up the phone
How to End Conversation Gracefully

There are several ways that you can end a long phone call without making up a
story sounding dismissive. Leave the conversation open. Promise to finish your
conversation at another time. Tell the person how much you’ve enjoyed speaking with
him/her. As long as you are honest and polite with other person, you should not have any
problem ending a call or moving on to something else.
Enhancement
EnhancementActivity
Activity
It’s time to act now!
This enhancement activity aims the student to have an overview of things that may
likely to happen during a phone conversation.
72
Let the student choose his/her partner and demonstrate the proper ways on taking up
phone calls. Use the checklist box for refere
Use the following pointers in observing the proper way of doing the activity. Answer the
following questions with Yes or No.
1. Get ready for it.
a. Does the student sit up straight and smiled?
b. Does he/she speak with a clear and with pleasant voice?
c. Does the students offered help to the caller like answering the
caller’s concern?
d. Does he/she refer the caller to the right person after knowing that
caller reached the wrong person?
TOTAL:
e. Is he/she ready with a pen and paper just in case the caller would
f. Does he/she get the correct information given by the
caller? YES NO
Smile and the world Smiles With You

There are many characteristics that come across the phone:
Body Language
- Pleasantness
- Informative
- Courteousness
- Responsiveness
Sincerity-
- Confidence
- Rate of Speech
- Smile
Good Listener
- Recall ability
- Attentiveness
Greeting
- Vocal tone
Friendliness
- Articulate
- Attitude
- Helpfulness
Posture
- Demeanor
Three Myths about Callers
1. Callers try to make things difficult.
No they don’t, even if sometimes they do spell their name two different ways.
The Callers may not always be prepared to talk to you. They may never call your
department before. They may not know what information they need to have handy. You
need to dialogue with them. The experience should be enjoyable for both of you.
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2. Callers like to complain.

Of course there are chronic complainers- those who think everything is
overpriced and that they never get good service. And you must provide
them a courteous and professional service no matter how difficult it might be. But most
callers don’t like to complaining, in fact they go out of their way to avoid it. Take time
seriously when they do have problems. Be attentive and respectful.
3. Callers expect the impossible.
What seems like an impossible request maybe due to the caller’s ignorance
about a situation? Offer brief explanations when possible and don’t assume
the caller knows everything you do. I’m sorry we have no more appointments on that
day. We have a limited number of appointment time set aside for that type of
service. Callers may not always be pleased but at least they will know the
limitations you must work with.
Remember most of your practice’s Callers are satisfied. But those callers don’t call.
And since maybe with the unhappy minority, you can get a lopsided view of what
callers think and feel. Keep Callers in perspective!
The most basic and powerful way to connect to another person is to listen. Just
listen. Perhaps the most important thing we ever give each other is our attention.
Rachel Naomi Remen
Listening Skills
Listening is the ability to accurately receive and interpret messages in the
communication process. Listening is key to all effective communication, without the ability
to listen effectively messages are easily misunderstood – communication breaks down and
the sender of the message can easily become frustrated or irritated.
Listening is so important that many top employers provide listening skills training for
their employees. This is not surprising when you consider that good listening skills
can lead to: better customer satisfaction, greater productivity with fewer mistakes,
increased sharing of information that in turn can lead to more creative and innovative
work.
Many successful leaders and entrepreneurs credit their success to effective listening
skills. Richard Branson frequently quotes listening as one of the main factors behind the
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success of Virgin. Effective listening is a skill that underpins all positive human
relationships, spend some time thinking about and developing your listening skills – they
are the building blocks of success.
Good listening skills also have benefits in our personal lives, including: greater
number of friends and social networks, improved self-esteem and confidence, higher
grades at school and in academic work and even better health and general well-being.
Studies have shown that, whereas speaking raises blood pressure, listening brings it
down.
“Listening is Not the Same as Hearing”
Hearing refers to the sounds that you hear, whereas listening requires more than
that: it requires focus. Listening means paying attention not only to the story, but how it is
told, the use of language and voice, and how the other person uses his or her body. In
other words, it means being aware of both verbal and non-verbal messages. Your
ability to listen effectively depends on the degree to which you perceive and
understand these messages.
“If we were supposed to talk more than we listen, we

would have two tongues and one ear.”
Mark Twain.
The 10 Principles of Listening
A good listener will listen not only to what is being said, but also to what is left
unsaid or only partially said. Effective listening involves observing body language and
noticing inconsistencies between verbal and non-verbal messages.
1. Stop Talking
Don't talk, listen. When somebody else is talking listen to what they are saying, do
not interrupt, talk over them or finish their sentences for them. Stop, just listen. When
the other person has finished talking you may need to clarify to ensure you have received
their message accurately.
2. Prepare Yourself to Listen
Relax. Focus on the speaker. Put other things out of mind. The human mind is
easily distracted by other thoughts – what’s for lunch, what time do I need to leave to catch
my train, is it going to rain – try to put other thoughts out of mind and concentrate on the
messages that re being communicated.
3. Put the Speaker at Ease
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Help the speaker to feel free to speak. Remember their needs and concerns. Nod
or use other gestures or words to encourage them to continue. Maintain eye contact but
don’t stare – show you are listening and understanding what is being said.
4. Remove Distractions
Focus on what is being said: don’t doodle, shuffle papers, look out the window, pick
your fingernails or similar. Avoid unnecessary interruptions. These behavior disrupt the
listening process and send messages to the speaker that you are bored or distracted.
5. Empathize
Try to understand the other person’s point of view. Look at issues from their
perspective. Let go of preconceived ideas. By having an open mind we can more fully
empathize with the speaker. If the speaker says something that you disagree with
then wait and construct an argument to counter what is said but keep an open mind to the
views and opinions of others.
6. Be Patient
A pause, even a long pause, does not necessarily mean that the speaker has
finished. Be patient and let the speaker continue in their own time, sometimes it
takes time to formulate what to say and how to say it. Never interrupt or finish a
sentence for someone.
7. Avoid Personal Prejudice
Try to be impartial. Don't become irritated and don't let the person’s habits or
mannerisms distract you from what they are really saying. Everybody has a
different way of speaking - some people are for example more nervous or shy
than others, some have regional accents or make excessive arm movements, some
people like to pace whilst talking - others like to sit still. Focus on what is being
said and try to ignore styles of delivery.
8. Listen to the Tone
Volume and tone both add to what someone is saying. A good speaker will
use both volume and tone to their advantage to keep an audience attentive;
everybody will use pitch, tone and volume of voice in certain situations – let these
help you to understand the emphasis of what is being said.
9. Listen for Ideas – Not Just Words
You need to get the whole picture, not just isolated bits and pieces. Maybe one of
the most difficult aspects of listening is the ability to link together pieces of information to
reveal the ideas of others. With proper concentration, letting go of distractions, and focus
this becomes easier.
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10. Wait and Watch for Non-Verbal Communication

Gestures, facial expressions, and eye-movements can all be important. We don’t
just listen with our ears but also with our eyes – watch and pick up the additional
information being transmitted via non-verbal communication.
Activity 1: Enumerate the 10 Principles of Listening

1. 6.
2. 7.
3. 8.
4. 9.
5. 10.
Enhancement
EnhancementActivity
Activity
HOW TO BOOK CLIENTS
Got a vendor fair to go to?
Don’t waste the time and money just getting a few more names on your email
list. You really don’t need more names. You need customers! Using this simple
technique, you can use the same 2-3 hours to get actual confirmed appointments!
Here’s how to get customers to book right there on your table.
STEP 1: Prepare appointment cards (do this exactly). Each card represents an
appointment slot with
Your Name _______________________________

Your Concern _____________________________
Your Email _______________________________
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Your Phone ______________________________

Your Chosen Appointment Timeslot ___________
Print out fifteen of these “information collection forms” for people to fill out. At the
bottom of each information collection form (where it says “Your Chosen Appointment
Timeslot”), use a pen to write a date and time that corresponds to what you have already
written on one of your business cards.
For instance, if you wrote “June 12th at 3PM” on one of your business cards – then
you should also write “June 12th at 3PM” at the bottom of one of your forms.
Repeat this procedure on all your forms until you have one to match each business
card.
Now, using a paperclip, clip the paired cards and the forms together so that you
have 15 matching sets.
STEP 2: Prepare the Collection Box
Find or make an attractive, professional looking bag or box with an opening on the
top. This will serve as your appointment collection box.
STEP 3: Prepare the Instructions

Cut and paste the following into Word. Adjust the wording as needed to suit your
own business and special offering.Make it eye-catching. Print it out.
STEP 4: Getting
Enhancement the Appointments
Activity: Study and practice with your partner:
YOU: ”My name’s Tracy, I do Thai massages for muscle pain and stress relief.
I have Set
had up all your
really brochures
amazing resultsand fliers onwith
especially the all
tabletop as usual.
kinds of pain and stress
conditions.”
But you should also dedicate about 1/3rd of the table space to laying
out the appointment cards in an attractive grid-like pattern. Put the The
CUSTOMER: ”Oh that sounds great … I have X, Y, Z
instructions and the collection box just behind the appointment Condition” business card
cards, so that everything is clearly visible. When the prospect comes
YOU: ”Well, I’m sure I could help you with that. Tell you what. I’m actually
will be for your
to your booth
running and exhibition-day
a special says, “What’s this?”,
offer – you use theget
can following script
a free 30-minute customer’s
massage
(tailored to yourby.
just for coming ownHere – pick a time-slot that works for you. Fill out yourrecords. The
business)…
information on the form, and drop it in the box. Then keep the businessinformation card
for your records. I’ll send you an email to confirm the appointment. Does that
form will be for
work?”
your copy.
CUSTOMER:”Wow, free thing! I love free things!”
At the end of the event, you will probably have somewhere between 5 and 15
brand new prospective customer appointments!
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Now, Isn’t that better than going home with a slightly bigger email list?
Client Consultation
Initial Consultation
The consultation is a very important part of the treatment

– sufficient time must be allowed so that it is not rushed.
This is the time to gather and exchange information. The
initial consultation will be the longest and provide detailed
information, which must be accurately recorded on a
treatment card. This must be filed in a safe and accessible
place and used each time the client attends for treatment.
Before subsequent treatments, a brief consultation is usually sufficient to establish
the effects and outcomes of the previous treatments and whether any changes are to be
made or further action is to be taken
For the consultation the client should be seated comfortably, with the therapist
positioned along side or opposite. The environment should feel warm and private.
Detailed consultation is important for the following reasons:
1. to introduce yourself and get to know the client

2. to establish a rapport with the client and put her/him at ease
3. to develop mutual trust and gain the client’s confidence
4. to gain information on the client’s past and present state of mental and physical
health
5. to identify any contra-indications
6. to gain insight into the client’s lifestyle, responsibilities, work environment, leisure
activities etc
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7. to identify the client’s needs and expectations of the treatment

8. to establish the most appropriate form of treatment and to discuss and agree
this with the client
9. to explain the treatment fully to the client, including the procedure, expected effects,
timing and frequency
10. to agree a treatment plan, the timing and cost with the client so that s/he fully
understands the financial commitment, and obtain a signed consent form
11. to answer queries and questions related to the treatment and to allay doubts and
fears.
The information gathered will provide a baseline from which the appropriate treatment is
planned, the effectiveness of the treatment can be judged and any necessary changes or
adjustments made.
It is recommended that you give away a free appointment. Almost nobody signs up for an
expensive service. People go for freebies. You should market accordingly.
All the information given must be recorded

and treated in confidence
List1.down the importance of detailed consultation
2.
3.
4.
5.
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Essential Information
The following personal, medical and environmental factors should be recorded on

the consultation card:
A. PERSONAL DETAILS
- Status
- Name
- Address
- Date of birth
- Home and work telephone numbers
- Occupation
- Doctor’s name, address and telephone number
These details will enable you to contact the client quickly should you need to cancel
or change an appointment or for any other reason. They will also enable you to seek
advice from his/her doctor should this be necessary.
B. PAST MEDICAL HISTORY
- surgical operations
- pregnancies
- serious illness
These details will enable you to establish the client’s state of health; the likelihood of
any contra-indications as a result of past illnesses; whether particular care must be
taken over certain areas and whether medical referral is necessary. If the client suffers from
a condition that is an absolute contra-indication (see page 115 on), then massage must not
be given.
C. PRESENT MEDICAL HISTORY

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- medication
- general health
- current treatments
- identification of stress: work, home or other sources
These details will indicate whether massage will be helpful to this client and will
influence the type of massage to be given, e.g. if the client is stressed then a relaxing
massage will be the choice. If there is pain and stiffness then the massage will be adapted
to meet these needs.
D. MASSAGE ANALYSIS
- contra-indications
- has client received massage in the past?
- how long ago?
- number of sessions
- did client benefit from the massage?
- reasons for requesting massage
These details will again highlight contra-indications that will indicate whether
massage would be suitable for the client. They will also provide information regarding
the client’s previous experience of massage. Did she/he find it beneficial, are there any
preferences, likes and dislikes that should be recorded?
E. EXAMINATION
- Posture
- height
- weight
F. SKIN CONDITIONS
- skin type: smooth/supple; dry/flaky;

- loose/stretched
- stretch marks
. - areas of hard fat/cellulite
- areas of soft fat
- general muscle tone
- bony protuberances
- fluid retention
- disfiguration or distortion of surface anatomy
- other factors that may affect massage
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These details will enable you to select the appropriate massage and massage
medium to be used for the client, e.g. clients with dry flaky skin will require a suitably
lubricating medium; thin creepy skin and bony protuberances will require lighter
manipulations. They will also indicate the depth and adaptations necessary to suit the
client, e.g. hard fat can take more pressure than soft fat, but areas of cellulite can be painful
if pressure is too great.
Well-tone clients often prefer a brisker, deeper massage than clients with poor
muscle tone. Details of posture, height and weight must be recorded at the beginning
of the treatment and compared throughout the course.
OTHER INFORMATION
- reasons for requesting massage

- expectations from the treatment
- any concerns or worries
This information will help you to formulate the best treatment plan to meet the
needs of the client. The plan should then be fully explained to the client; s/he must be
given the opportunity to ask questions and given full answers to allay any concerns or
fears. The long term objective, the cost and timing must be agreed and a consent form
signed by the client.
WELLNESS SERVICE STANDARDS

A Wellness Service provides support to people to live well, by addressing the factors
that influence their health and well-being and building their capacity to be independent,
resilient and maintain good health for themselves and those around them.
These standards provide a benchmark for the provision of a Wellness Service.
A. Improving Outcomes
1. The Service measures the achievement of outcomes in relation to:

* Population health, well-being and inequalities
* Customer defined health & well-being
* Cost effectiveness
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2. The Service has been developed following consultation with the public on their needs
and preferences for delivery and assets for healthy living.
3. An equity audit has been undertaken to ensure that services are targeted at and
accessed by those in greatest need.
4. Services are provided and tailored to particular excluded groups or those facing
multiple challenges e.g. people with severe and enduring mental health
conditions.
5. The service supports broader skills and capacity building for health and well-being,
beyond individual risk factor management, to enable independence and resilience in
individuals, families and communities to live well and care for themselves.
6. The service builds the role, skills and knowledge of all practitioners to affect the
health and well-being of individuals, families and communities, so that every patient/
client contacts is a health promoting opportunity.
Post Test 2
I. LOOP A WORD
Direction: Read and analyze the statement carefully and loop the word that corresponds to
your answer.
s p e a k c o r r e c t l y a n
w e l l n e s s s e r v I c e t
p e r c e p t u a l e t h i c s
p r o f e s s i o n a L m y t h
c o r r e c t s p e a k I n g s
f I h y g i e n e w a y s a t e
o d e n c o n s u l t a t i o n
o s c o m m u n i c a t i o n a
d o u l a n o s r e p r e t n i
1. The standards and conduct of behavior of an individual or professional group.

2. The most basic and powerful way to connect to another person
3. Always practice the highest standards of personal and salon hygiene
4. A very important part of the treatment – sufficient time must be allowed so that it is not
rushed.
5. It should be considered in which you answer or speak on the telephone. Be competent,
helpful and pleasant.
6. The exchange of feelings and attitude in the communication process
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7. Being clean, neat and tidy is looking __

8. Provides support to people to live well, by addressing the factors that influence their
health and well-being.
9. One of the best practice in dealing with clients is to _____ and politely to everyone. Do
not use improper language.
10. Less effective when managers are surrounded with a pool of information which is
sometimes misinterpreted by the clients.
Test II. II. MULTIPLE CHOICE:
Read and analyze the statement carefully. Choose the nearest answer and write the letter
on the space provided.
_____ 11. For the consultation the client should be seated comfortably, with the
positioned along side or opposite. The environment should feel warm and private
a. doctor b. dentist c. specialist d. therapist .
_____ 12. It is often said that human communication consist of

a. 93% body language while only 7% of communication consists of words
themselves.
b. 95% body language while only 5% of communication consists of words
themselves
c. 90% body language while only 10% of communication
d. 80% body language while only 20% of communication consists of words
themselves
_____13. Do not make false claims for treatments, but explain the benefits
______. Be honest when advertising.
a. fairly c. reasonably
b. practically d. realistically.
_____ 14. Before picking up the receiver, __________ conversation or activity such as
eating chewing gum, typing etc. that may be heard
by the calling party.
a. continue c. halt
b. discontinue d. disregard
_____ 15. It is defines as simply the exchange of messages by human beings,
a. Communication Process
b. Communication Standards
c. Communication Problem
d. miscommunication
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_____ 16. Be prepared with _______ when you answer the

phone
a. tissue paper
b. calendar
c. information form
d. pen and message slip
_____ 17. As the communication process continues, it becomes a

communication
a. cycle b. stroke c. routine d. requirement
_____ 18. Smile and the world Smiles With

a. Us b. Others c. You d. All
_____ 19. A pleasant tone of voice in a telephone conversation

a. Shout c. Speak in a very low
b. Speak clearly d. Speak very soft and distinctly in
____ 20. Create a friendly working relationship with

a. colleagues c. clients
b. manager d. all
III. Enumeration
Direction: Supply the answer.
5’s Methodology in Japanese words

21.
22.
23.
24.
25.
Types of Massage
26.
27.
28.
29.
30
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QUARTER 3
WELLNESS MASSAGE TECHNIQUES
Overview
Demonstration of acquired knowledge and skills is the main target in the succeeding
topics. Alongside of the discussions are the precautionary measures focusing on the
hygienic and safety practices in performing the wellness massage. Step-by-step
instructions to be assisted by video clippings of different techniques are provided.
As a learner, you will be exposed to the different needs of clients. Thus, policies and
other procedures in handling clients are highlighted. In the end, skilled and confident
wellness massage practitioners shall be expected to see in you!
So explore and enjoy the rest of the suggested activities ahead!
Learning Outcome:
 Observe health and safety procedures in wellness massage
 Prepare client for wellness massage techniques, methods, massage
pressure areas
 Perform wellness massage technique
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Pre Test 3
Test I. Multiple Choice
Direction: Choose the letter that best describes the statement. Write the answers on your
quiz notebook.
1. What do you call the type of drape used to protect the client hair?
a. Facial drape b. Gluteal drape c. Breast drape d. Turban drape
2. a. Risk b. Danger c. Hazard d. Warning

is the very common precautionary measure we oftentimes read in labels of any supplies
used in cleaning or disinfecting.
3. Safest substance found in spa salon is known as the _______.

a. Oil b. Disinfectant c. Powders d. Water
4. What is the technique of using a large towel or sheet to keep you covered while getting
a massage?
a. Draping b. Massage c. Cupping d. Hygiene
5. What do you call the massage stroke wherein the hands skim over the surface of the
skin?
a. Effleurage b. Percussion c. Petrissage d. Vibration
6. What massage stroke wherein the hand is placed and vibrated over the target area is
called as _____.
a. Vibration b. Pounding c. Frictions d. Cupping
7. A kind of massage stroke that uses pressure to the tissues.

a. Vibration b. Knead c. Beating d. Petrissage
8. What is the regular time duration for back massage?

a. 20 mins b. 5 minutes c. 7 minutes d. 6 minutes
9. What is the kind of manipulation that pinches and moves the muscle from side to side in
a rocking manner?
a. Vibration b. Effleurage c. Muscle rolling d. Petrissage
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10. The massage stroke where the hands strike the target area is known as ______. a.
Vibration b. Effleurage c. Taponement d. Petrissage
Test II. True or False:

Direction: Write the word TRUE on the remarks column if massage is appropriate
with the stated condition and FALSE if it is inappropriate. Use your quiz
notebook to accomplish this task.
Conditions TRUE FALSE

1 Blood clots
2 Bleeding
3 Fever
4 Fracture
5 Heart disease
6 Infectious disease
7 Kidney or liver disease
8 Pregnancy-induced diabetes
9 Severe cold
10 Menstrual Period
Test III. Matching Type

Direction: Match Column A with Column by identifying the pictures below. Write the letter of the
answer.
Column A Column B
1. face towel a
2. thermometer b.
3. basin c.
4. sphygmomanometer d.
5. sanitizer e.
f .
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1-5. Write a five-sentence paragraph describing the phrase “Wellness Massage”. Use your
quiz notebook to accomplish this task.
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
______________________
Rubric:
Clarity and Accuracy of Concept: (3 pts)

Grammar Composition (2 pts.)
Total 5 pts
Let’s try this. Open-Ended Statement
Directions: Complete the open-ended statements below with your perception, opinion on
the concepts on wellness massage. (10 points)
Topic: Wellness Massage

Before, I thought that___________________________________________
____________________________________________________________
____________________________________________________________
But now, ____________________________________________________
____________________________________________________________
____________________________________________________________
I can ________________________________________________________
Rubric for grading:
Concept: (5pts)
Articulation (5 pts.)
Total 10 pts
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Let’s Begin
Observe Health and Safety Procedures in Wellness Massage.
Health and Safety Procedures in Wellness Massage

All health care practitioners must follow all public health and safety regulations to
ensure the protection and well-being of each patient. Massage therapists are no exception.
Client welfare is the foundation of an ethical and professional practice for the massage
practitioner.
Creating and defending a secure environment for our clients to receive treatment
ultimately is based on the practitioners' routines in the clinic, office or spa. These healthy
habits prevent accidents from taking place.
Can you still recall?
Direction: Find the 5’s methodology (in english word) inside the puzzle. Once you find it,
loop the word and write the answers on the opposite of each Japanese word. (2 points
each).
a s t a n d a r d i z e s
s v d b n w e r s d x v y
d n b c f d t y u s d o p
S h j k b n d m e r w c d
o d g s y s t e m a t i z
r a w f g d y t j n m q o
t j k t l p c b v n d s w
f e r t y g f j i o l j b
s e l f d i s c i p l i n
1. Shitsuke _______________ 4. Seiton ___________________

2. Seiri __________________ 5.Seiketsu __________________
3. Seiso _________________
Review these guidelines to guarantee the safety of your clients:
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 Adhere to a schedule for the cleaning and maintenance of your office, tools and
equipment.
Some examples of Personal Protective Equipment (PPE), materials and tools.
disposable facemask thermometer
towel lotion and massage oil
 Consistently wash hands thoroughly between clients and prior to resuming treatment.
 Wash all linens in soap and hot water. Store and transport them in a sanitary manner.
 Always thoroughly sterilize table, headrest, equipment and other tools between clients.
 Know all local ordinances and health department regulations regarding the type of clinic
you operate or work in.
A general maintenance and cleaning schedule must be adhered to in the treatment
room, bathroom and all waiting and admittance areas. The bathroom must be easily
accessible and consistently stocked. Hand washing is the simplest, most effective way to
prevent transmission of any diseases. Prior to resuming patient care, hands should be
washed after using the toilet and after touching eyes, nose, ears or mouth. Keep fingernails
neatly trimmed and remove all jewelry. Always apply soap to wet hands, wash for 10 to 15
seconds, scrubbing webs, palms and fingertips, from the wrists to the elbows.
Moreover, avoid reusing any towel or sheet that has come into contact with a client.
Linens must be washed in hot water and stored properly in a labeled cabinet with closed
doors. All dirty linens must be put into a separate linen basket for washing. A consistent
order in sanitation procedures before admitting your next client will prevent accidents from
occurring. Avoid cross-contamination during treatment by always using a new or sterilized
applicator wand for all application of lotion and creams.
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A major preventative action we can take to protect any transfer of disease is the
sterilization of all table surfaces, especially the headrest. The table and headrest should be
wiped down with a germicidal wash, as should any tool or lotion bottle. There should be
sufficient and reasonable space for clients to change and to get on and off the table safely.
Always make sure the table, chairs and other equipment are in good condition. This
includes all emergency and safety equipment, such as fire extinguishers and clearly
marked exits.
Additionally, check out the neighborhood in which you are planning to open your
office for good lighting and adequate space for all treatment procedures. The location of a
therapeutic office should be in a pleasant area where clients can feel free from harms way.
Make sure the parking lot is accessible and well-lit so that clients can get in and out safely.
Furthermore, local ordinances and health department regulations regarding the type
of clinic you operate can be attained through the city and should be referenced. Know how
to accommodate the elderly and disabled persons. They may require your assistance
getting on and off the table, as well as special accessibility to the restroom. Be aware of
emergency procedures for your building, including how to use the nearest fire extinguisher.
Overall, the way your clinic runs and looks is proof of your concern for your clients
and ultimately leaves a lasting impression on each person you treat. A first impression
cannot be repeated. Maintain all health and safety guidelines taught in training and
incorporate them with state and local laws to keep your clients safe.
RELEVANT LAWS, WORKPLACE POLICIES and PROCEDURES

Health and safety is about preventing any person sustaining injury, being harmed in any
way or becoming ill at work. It involves following correct, safe procedures and taking every
possible precaution to protect everyone in the workplace. Health and safety laws and
regulations apply to everyone whether they are employers, managers, employees, self-
employed, full- or part-time, paid or unpaid workers. Health and safety issues refer to
hazards and risks in the workplace and how to eliminate them.
Republic Act 8423

TRADITIONAL & ALTERNATIVE MEDICINE ACT OF 1997
An act creating the Philippine Institute of Traditional and Alternative Health Care
(PITAHC) to accelerate the development of traditional and alternative health care in the
Philippines, providing for a Traditional and Alternative Health Care Development fund and
for other purposes
Section 3b : To promote and advocate the use of traditional, alternative, preventive,

and curative health care modalities that have been proven safe, effective, cost
effective and consistent with government standards on medical practice.
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Section 3c: To develop and coordinate skills training courses for various forms of
traditional and alternative health care modalities.
Health and Safety at Work Act 1974
This is the main legislation covering health and safety in the workplace; other safety
regulations and codes of practice come under this main Act. This Act states that
employers/managers have a legal duty to ensure, so far as is reasonably practicable, the
health, safety and welfare of all persons at work, i.e. all employees and other persons on
the premises, such as contractors and clients.
The Health and Safety Executive provides information and publications on all
aspects of Health and safety regulations, implementing directives from the European
Commission that used to be known as the six pack. These cover a wide range of
health, safety and welfare issues.
Those relevant to the therapist are dealt with in this text. The Act of 1974 and the
new regulations mean that employers must, by law, provide a safe working environment for
all members of the workforce, including those with disabilities and other persons using their
premises.
THE THERAPIST’S ROLE IN MAINTAINING HEALTH AND SAFETY IN THEIR PLACE

OF WORK
The employer/manager is responsible for the management and control of health,
safety and welfare issues, which will ensure a safe environment for all persons working in
or attending the salon/clinic. However, all therapists at work also have a duty under the Act.
Employees are required to:

 Take reasonable care to avoid harm to themselves or to others by their behaviour or
working practices cooperate with and help employers/managers to meet the
statutory requirements refrain from misusing or interfering with anything provided to
protect the health, safety and welfare of all persons as required by the Act.
 To comply with these requirements you must: not put yourself or others at risk by
your actions abide by salon rules and regulations know who is responsible for what
in the salon and to whom you should report problems always adopt good working
practices and follow correct procedures.
 Be alert to any hazard that may pose a risk to yourself or to others and promptly take
the appropriate action to minimise or eliminate the risk. If you are unable to, or
unsure of how to deal quickly with a hazard, then you must report the situation to
someone else immediately. Seek advice from a supervisor or someone qualified to
deal with the situation
 Be competent in selecting appropriate treatments and in administering them
correctly and safely to the clients.
 Follow the correct technique for all treatments, understand the effects, and be alert
to contra-indications and contra-actions.
94
 Adopt high professional standards of dress and appearance.

 Maintain the highest standards of personal and salon hygiene.
 Report faulty equipment to the person responsible for dealing with these issues
 Do not ignore any hazard or risk; make sure that corrective action is taken.
 Keep a record of client and report any problems that you have identified and cured.
 Inform your supervisor and colleagues and be prepared to discuss issues of health
and safety with all other workers, as shared knowledge makes for a safer working
environment.
SAFETY CONSIDERATIONS ABOUT BODY STRUCTURE AND FUNCTION
Endangerment site:
An endangerment site is a region of the body in which nerves, arteries, or veins lay
close to the body's surface. These areas are not well protected by muscle or connective
tissue, and have the potentially to be damaged. Deep pressure either sustained or through
friction, would be contraindicated for the vessels and nerves in these areas. These areas
may contain bony projections that are fragile and may be broken. Massage therapists
should exercise extreme caution when working in or close to these endangerment areas.
6. Eyes A medical error in execution may occur when a massage therapist or body worker
does not exhibit extreme caution when working in one or more of these areas and injury
results from treatment.
17. Temporal
4. Carotid Artery
2. Axilla
5.Cervical
3. Brachial Plexus
10. Liver 16. Sternum
1.Antecubit
al
19. Xiphoid Process
13. Radial Pul
95
18. Umbilical
11. Median Nerve
8. Inguinal
(Redraw)
15. Spine
9. Kidneys
7. Floating Ribs
14. Sciatic Nerves
12. Popliteal
(Redraw)
Endangerment Sites of the Face and Neck
 Anterior Triangle of the Neck . The anterior triangle of the neck consists of the
medial border of the sternocleidomastoid (SCM) muscle, the inferior border of the
mandible and the trachea. It contains the jugular vein, the carotid artery, and the
vagus nerve, which are located deep to the SCM.
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 Posterior Triangle of the Neck. The posterior triangle of the neck consists of the
posterior border of the SCM, the superior border of the clavicle, and the anterior
border of the upper trapezius muscle. This area contains the brachio-cephalic
artery and vein superior the clavicle, the sub-cephalic vein, and the nerves of the
brachial plexus.
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97
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 Posterior to the Mandible. The area posterior to the mandible contains the facial
artery and nerve, and the styloid process of the temporal bone. The styloid process
is a very delicate bone that can be broken from extreme pressure.
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 Sternal Notch and Anterior Throat. The area of the sternal notch and anterior
throat consists of the medial heads of the right and left clavicle, and their attachment
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at the superior edge of the sternum. This area contains the vagus nerve, and nerves
and vessels to the thyroid gland.
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 Axillary Triangle of the Under Arm. The axillary triangle of the under arm consists
of the anterior edge of the pectoralis major, the posterior edge of the latissimus
dorsi, the superior head and medial shaft of the humerus, the upper ribs and the
medial aspect of the serratus anterior. This area contains the nerves of the distal
brachial plexus, and the brachial artery, the axillary nerve, vein, and artery, and the
cephalic vein.
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 Deltoid-Pectoral Triangle. The deltoid-pectoral Triangle is a narrow area between

the medial aspect of pectoralis major, the lateral aspect of the anterior deltoid, and
the superior border of the clavicle. This area contains the cephalic vein.
Endangerment Sites of the Elbow
 Medial Elbow. The area between the medial epicondyle of the humerus and
olecranon process of the ulna. This area contains the ulnar nerve.
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100
 Lateral Elbow. The area between the lateral epicondyle of the humerus and the
olecranon process of the ulna. This area contains
the radial nerve.
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101
Endangerment Sites of the Abdomen

 Umbilicus Area. The umbilicus area, to either side, contains the descending aorta
and the abdominal aorta.
 Dorsal Body Area, 12 th Rib. The dorsal area in the region of the 12 th rib, is
located over the kidneys, in the lower back.
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Endangerment Sites of the Lower Extremity

 Femoral (Inguinal ) Triangle. The femoral or inguinal triangle consists of the lateral
aspect of the sartorius muscle, the superior aspect of the inguinal ligament, and the
medial aspect of adductor longus muscle. This area contains the femoral nerve, the
femoral artery and vein, the great saphenous vein, external iliac artery, and the
inguinal lymph nodes.
102
Sciatic Notch. The sciatic notch is located in the area in which the sciatic nerve
passes out of the pelvis through the greater sciatic foramen, under the pirformis
muscle.
 Popliteal Fossa. The popliteal fossa is a diamond-shaped area at the posterior

knee. The superior area consists of the lateral tendon of the biceps femoris, and
the medial tendons of the semitendinosus, semimembranosus and the sartorius
muscles. The inferior area consists of the two heads of the gastrocnemius muscle.
This area contains the popliteal artery and vein and the tibial and common peroneal
nerves.
103
 Deep Calf. The deep calf region of the lower extremity can be located between the
two heads of the gastrocnemius muscle. This area contains the posterior tibial
artery and vein.
Tarsal Tunnel. The tarsal tunnel is located in a groove on the medial aspect of the
calcaneus and inferior to and posterior to the medial malleolous. This area contains
the posterior artery and vein, deep to the flexor retinaculum.
104
SAFETY CONSIDERATIONS WHEN DEALING WITH HAZARDOUS SUBSTANCES
The Control of Substances Hazardous to Health Act 2002 (COSHH) requires

employers to control exposure to hazardous substances to prevent ill health. It protects
everyone in the workplace from exposure to hazardous substances.
Hazardous substances found in the salon include:

 cleaning agents
 disinfectants
 massage products – oils, creams, lotions and talcum powder
 powders or dust
 micro-organisms, i.e. bacteria, viruses, fungi, protozoa
 parasites
 ozone.
Hazardous substances can enter the body via many routes, for example:
➛ broken or damaged skin
➛ eyes and ears
➛ nose and mouth
➛ hair follicles.
Substances hazardous to health may cause the following:

 skin burn
 skin allergic reaction such as dermatitis
 skin irritation
 irritation of nasal passages and lungs or allergies to products, especially fine
 powder or dust, resulting in the development of asthma
 breathing difficulties
 nausea and vomiting if swallowed
 eye damage.
105
COSHH requires the following to control exposure to hazardous substances to

prevent ill health.
Assess the risk from exposure to hazardous substances to anyone using your
workplace. You will need to examine all the substances stored and used in
your salon and identify the ones that could cause damage or injury.
Decide what precautions need to be taken. Check the manufacturers’ advice on use,
storage and disposal. Read the label carefully. Consider whether the
substance can enter the body or damage any part of the body. Take action to
protect employees and others. Consider the use of gloves, masks and other
protective clothing. Ensure that your control systems are in place and
effective.
Control or reduce the exposure to hazardous substances. Consider the use of other,
safer, products. Store all products safely and label them clearly to reduce any
errors in handling. Wear gloves when handling cleaning agents. Take care
when handling and using fine powders such as talc; avoid releasing the fine
particles into the air and avoid inhaling any powders; also protect your client.
Ensure that control measures are in place and regularly monitored for effectiveness.
Keep records of all control measures and any tests or problems arising.
These records should be kept for at least five years.
Prepare procedures to deal with accidents, incidents and emergencies. Immediate

steps must be taken to minimise the harmful effects and damage. These
procedures should be clearly written and placed in a prominent and
accessible place.
Train and supervise all staff. Ensure that all employees understand the risks from all
the hazardous substances they have to deal with. Inform them of the rules
and regulations for using, storing and transporting or disposing of hazardous
substances.
Ensure that all employees understand the importance of reporting any problems or
shortcomings when dealing with hazardous substances.
The following are precautions and responsibilities when dealing with hazardous
substances.
106
1. Consider any hazardous substances in your workplace. For the therapist these will
include any fine powders such as face powder or talcum powder, oils, creams or lotions,
cleaning agents, sterilising agents, micro-organisms, blood.
2. Read the labels and manufacturers’ instructions on all the products that you use.
Manufacturers are required by law to state the dangers and issue guidelines on storage,
use and disposal.
3. Ensure that products are clearly labelled and stored correctly and safely.
4. Ensure that the highest standards of hygiene are implemented to prevent cross-
infection(this is dealt with later in the chapter).
5. Avoid blood contamination. Cover any broken skin with a plaster and wear gloves.
6. Ensure the safe disposal of ‘sharps’ into a ‘sharps box’ and dispose of in accordance
with the correct procedure.
SAFETY CONSIDERATIONS WHEN USING ELECTRICAL EQUIPMENT

The following are precautions and responsibilities when using electrical equipment.
 Annual testing of electrical equipment is required by law.
 Ensure that people using electrical equipment are trained and competent to do so.
 Follow the correct procedures when using electrical equipment.
 Purchase equipment from a reputable dealer who will provide an after-sales service.
 Ensure that all equipment is regularly maintained and in a safe condition for use.
 Examine leads and cables regularly to ensure that they are without splits or breaks
that may expose bare wires.
 Use proper connectors to join wire and flexes; do not use insulating tape.
 Examine all connections making sure that they are secure.
 Ensure that the cable is firmly clamped into the plug to make certain that the wires,
particularly the earth wire, cannot be pulled out of the terminal.
 Do not overload the circuit by using multiple adaptors. If you find others overloading
the circuit, explain to them that this is dangerous practice.
 Plug the machine into a near and accessible identified socket so that it can be
switched off or disconnected easily in an emergency.
 Keep electrical equipment away from water; do not touch any electrical part with wet
hands.
 Ensure that flexes and cables do not trail over the working area: fix them along the
wall.
 Examine all equipment regularly, especially portable machines, as they are
subjected to wear and tear.
 Remove faulty equipment from the working area and label clearly ‘FAULTY DO NOT
USE’ and inform others that it is faulty.
 Keep a dated record of when checks were carried out, including all findings and
maintenance.
Enhancement
EnhancementActivity
Activity
107
Multiple Choice.
Direction: Read and analyze each statement carefully. Choose the nearest answer and
write the letters before the number. Justify your answer. 2 points each.
1. Plug the machine into a near and accessible identified socket so that,
a. it can be switched off or disconnected easily in an emergency.
b. It will lessen your time from walking from time to time if you want to unplug it
c. You can sleep anytime you want and confident that it is safe
d. It is easy for you to just reach out if you want to unplug it.
Justify:
2. Follow the correct procedures when using electrical equipment, a. to avoid

accident
b. to show your expertise
c. to boost your capacity to operate the equipment
d. to play safely
Justify ____________________________________________
3. Ensure that people using electrical equipment are trained and competent to do so
 They can easily be hired abroad
 They can operate the equipment without reading the procedure
 They can prove that they are trained operators
 Keep safe in using the equipment
Justify: _________________________________________
4. Training and supervision to all staff will

 Ensure that all employees understand the risks from all the hazardous
substances they have to deal with.
 Inform them of the rules and regulations for using, storing and
transporting or disposing of hazardous substances.
 They can be easily be accepted in their field of training to other salon
 Keep your salon clean and orderly
Justify: _____________________________________________
5. Prepare procedures to deal with accidents, incidents and emergencies. Immediate

steps must be taken to minimize the harmful effects and damage. These procedures
should be
 clearly written and placed in a prominent and accessible place.
a. clearly written and placed inside the cabinet
 clearly written and placed at the back door
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a. clearly written and placed on the table

Justify: __________________________________________
APPLICATION OF PROPER DRAPING
Perform the Proper application of Draping

Draping is the technique of using a large towel or sheet to keep you covered while
you're getting a massage.
Draping allows you to be totally nude under the sheet or towel and still feel safe,
warm, and unexposed.
Using draping, the massage therapist only works on the part of the body that is
exposed -- your back, one arm or one leg, for instance. The rest of the body is covered.
Draping Methods
1. Posterior Leg - To undrape the posterior leg, gather the drape at the greater trochanter
and at the ankle. Fold the bottom
end of the drape at an angle
across the opposite leg while
holding the drape at the greater
trochanter as a pivot point. With
the lower, grab the fold of the
drape and tuck it under the
opposite thigh. Fold the top
section of the drape across
the back, leaving the gluteals
exposed. With practice, this
draping can be
accomplished in three moves and provides a clean line for the application of spa products
from the toes to the top of the posterior superior iliac spine (PSIS).
2. Anterior Leg- To undrape the anterior leg, gather the drape at the anterior superior iliac
spine (ASIS) and at the ankle. Fold the bottom section of the drape at an angle across the
opposite leg using the upper hand to hold the drape at the ASIS as a pivot point. With the
lower hand, grab the fold of the drape and tuck it under the opposite thigh. Fold the top
section of the drape across the belly, leaving the ASIS exposed.
109
3.
Breast Drape - Align the top edge of the main drape with the bottom edge of a hand towel
or pillowcase. As the main drape is pulled down, the hand towel or pillowcase becomes a
breast drape and takes its place.
4. Anterior Pelvic Drape - After

the breast drape is in place,
continue to pull the main drape
down until the abdominal
muscles are uncovered.
Align the fold of the main drape
with the bottom edge of a hand towel
or pillow case. As the main drape
is pulled down, the hand towel
or pillow case will become a
pelvic drape. Tuck the bottom
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section of the pelvic drape between the legs leaving a safe distance between the tucking
hand and the genitals.
5. Turban Drape - This type of drape protects the client’s hair from spa products and
prevents heat loss during a treatment.
Put a bath towel on the table before
the treatment. Bring the bath towel
up over the client’s head to cover the
forehead or the eyes. Using the
hand as a wedge on each side of the
drape, bring the side portions
around the neck and tuck them into the
top of the body drape.
6. Gluteal Drape -
Uncover the back and fold
the drape down to the
gluteal cleft. Grasp the
folded edge of the main
drape and the bottom
edge of the hand towel or
pillow case. As the main
drape is pulled down to
expose the gluteals, the
hand towel or pillow case
replaces it. Tuck the bottom of the gluteal drape between the legs, leaving a safe
distance between the tucking hand and the genitals. Fold the edges of the gluteal drape
to create clean lines for product application.
*Illustration: Spa Body Works pp. 98-99
7. Side-Lying Drape - Because spa products are applied to the clients while they are in a
side-lying position, this drape is different than it would be for a massage. It is important
to ask clients to wear disposable undergarments to preserve their modesty. The sheet is
kept over the client until he or she is moved into the side-lying position. Undrape the
client’s upper body ( females should either wear a disposable bra or hold a towel over
their breasts) and place a bath towel across the client’s hip. Grasp the folded edge of the
main drape and the bottom edge of the bath towel. As the main drape is pulled down to
expose the gluteals, the bath towel will replace it, and the sheet is removed completely.
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Activity 1. Return Demonstration

Direction: Group yourselves into groups with 10 members Perform the
following draping methods in groups.
1. Posterior Leg
5. Turban Drape
2. Anterior Leg
6. Gluteal Drape
3. Breast Drape
7. Side-Lying Drape
4. Anterior Pelvic Drape
SCORING RUBRICS FOR CLASS DEMONSTRATION
Criteria Percentage
Proper. 50 %
Proper application of the use of cleaning solutions and 30 %

materials
Appropriate and effective selection of cleaning tools and 20 %

materials
TOTAL 100 %
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Draping is the technique of using a large towel or sheet to keep you covered while
you're getting a massage.
Draping allows you to be totally nude under the sheet or towel and still feel safe,
warm, and unexposed.
Using draping, the massage therapist only works on the part of the body that is
exposed -- your back, one arm or one leg, for instance. The rest of the body is covered.
Let’s Do it!
APPLICATION OF PROPER DRAPING
This is your chance for you to show off your skills, technique and talents in each of
the required procedures you have spent in practices then ultimately mastering. This
practicum requires groundwork to assure that you are adequately prepared and organized.
Suggestions for draping:
1. Use mannequin as your model

2. Use kiddie cape rather than a regular sized cape, because they are easier to manipulate.
They fit more securely around the mannequin’s neck and will not hang over your work area
this allowing you maximum movement while working on your mannequin
3. Divide the class into groups with 10 members.
4. Prepare the Packing List for draping such as:
a. clean towels
b. clean folded cape (plastic, cloth or comb-out)
c. neck strips
d. clips to secure outer towel
e. antiseptic hand wipes, spray bottle of alcohol or alcohol gel
Group # 1: Posterior Leg

Group # 2: Anterior Leg
Group # 3: Breast Drape
Group # 4: Anterior Pelvic Drape
Group # 5 Turban Drape
Group # 6: Gluteal Drape
Group # 7: Side-Lying Drap
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Group performance will be evaluated using the scoring rubrics below:
Direction: OVER ALL EVALUATION
Level PERFORMANCE LEVELS

Let the teacher Achieved
assess your
performance in 10 - Can perform this skill without supervision and
the following with initiative and adaptability to problem situations.
critical task and
performance 7 - Can perform this skill satisfactorily without
criteria. assistance or supervision.
5 - Can perform this skill satisfactorily but requires

some assistance and/or supervision.
3- Can perform parts of this skill satisfactorily, but

requires considerable assistance and/or supervision.
Instructor will initial level achieved.
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PREPARATION of WELLNESS MASSAGE PRODUCTS, FURNISHINGS, and

PARAPHERNALIA
Let’s try this!

ACTIVITY 1. Knowing the Center
Direction: Study the picture below. Find as many equipment, paraphernalia and
materials that can be found in a Wellness Massage Center. Use your quiz
WORKING ENVIRONMENT/ SPA ROOM

1. Room should be peaceful and quiet and calm.
2. Room should be warm, well ventilated and draught free
3. Lightning is subdued.
4. Use fragrance, potpourri or vase of flowers.
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5. Play soft relaxing music.

6. Use clean towels or blanket to cover cushion to support legs and neck
7. Massage table, mattress must be firm on the floor.
ACCESSORIES/ TOOLS/ EQUIPMENT
Tools Picture/Illustration Description/Function

an instrument for
1. Thermometer determining
temperature
an instrument for
listening to the
2. Stethoscope
sounds made within
the body, typically
consisting of a
hollow disc that
transmits the sound
through hollow tubes
to earpieces.
3. Sphygmomanometer
an instrument, often
attached to an
inflatable air-bladder
cuff and used with a
stethoscope, for
measuring blood
Digital pressure in an artery.
Sphygmomanometer
4. Massage Bed
is used by massage
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therapists to position
the client to receive
a massage.
L = 1.8M x W = 0.8M
x H = 0.7 M
5. Shower Room
a place in which a
person bathes under
a spray of water.
6. Lounging chair
Optional Furniture and Picture/Illustration Description/Function

Equipment for a Spa. gives comfort to the
client while waiting
is a device that plays discs produced
CD/DVD Player underfor
boththeir massage.
the DVD-Video and DVD-
Audio technical standards, two different
and incompatible standards. Some DVD
players will also play audio CDs. DVD
players are connected to a television to
watch the DVD content, which could be
Television Set a movie, a recorded TV show, or other
content.
Overhead Projector
Allow massage chair compare

review arms hang at sides, dumbbell
Massage belt in each hand. Now, increase arms
upward, like plane wings, keeping
them almost straight.
SUPPLIES AND Picture/Illustration Description/Function
MATERIALS
head massage
“soothing head massager with
music,” which uses “a combination
of patented air pressure technology,
vibration massage, magnetic
therapy, gentle heat and soothing 117
music” to do whatever it is a good
head massage does.
Bath Towels This is used to cover the body while

doing the massage
This is used to wipe and cover

the body
Face towel/hand towel
This is used to cover the

massage bed
Bed Sheets
Short/disposable To be wear by the clients

undergarment during the massage
Used to rub all throughout the

Short/disposable body during the massage
undergarment
This is also applied to the clients

body
Oil
Used to put water, warm or cold
Used by the client while lying

down
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Basins
This is being rubbed by the

massage therapist before
starting massage
Pillow Are applied to the clients.

Depends what essence is being
requested by the clients.
Alcohol (Ethyl)/
Sanitizer
Plants/ Herbs/ oils/

essences
119
Enhancement
EnhancementActivity
Activity
Activity 1: Mix and Blend
Create your own aromatherapy massage oils.
Relaxing Massage Oil Detoxifying Massage Oil

50 ml carrier oil 50 ml carrier oil
12 drops lavender essential oil 8 drops cypress essential oil
8 drops clary sage essential oil 8 drops juniper essential oil
5 drops ylang-ylang essential oil 5 drops lavender essential oil
4 drops orange essential oil
Energising Massage Oil Sensual Massage Oil

50 ml carrier oil 50 ml carrier oil
16 drops geranium essential oil 10 drops patchouli, sandalwood
7 drops rosemary essential oil rose or ylang-ylang essential
2 drops peppermint essential oil
*essential oils may be bought from “The Body Shop” outlet.
Activity 2. Investigate or Interview
Direction: Visit a Wellness Massage Center. Then, Interview an owner/ employee of

a wellness massage spa. Ask equipments, materials and supplies other than
those mentioned in the previous discussion. Include the function of each item.
Be ready to present your output in class. Write your answers in your
notebook.
Equipments/Materials/Supplies Function/Uses
120
Rubrics for Evaluation: (30 points)
Item 25 15 10 Score
Has additional Lack one Lack two or

equipment equipment more
Tools
aside from used. equipment,
what has been
discussed
Has additional Lack one or Lack three or

Materials materials two materials more
aside from being used materials
what has been being
discussed
Supplies Has additional Lack one or Lack three or

supplies aside two supplies more
from what has being used materials
been being
discussed
PREPARING CLIENT for WELLNESS MASSAGE SESSION
Before starting your massage, require your customer to complete a short health
history. This will help you tailor a needed specific massage. You will briefly discuss what
your customer are looking for in the session and how that may be achieved.
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Once in the massage room, you will exit, allowing time and privacy so for the
customer undress to his/her level of comfort. Give a clean sheet and blanket in which the
customer will cover himself/herself with and lay on the massage area. You will knock and
enter to begin the session.
Customer massage time is his/hers. Whether you want to talk or relax by getting lost
in the soft music, follow as requested. Keep in mind, communication is key to a great
massage. If your customer needs lighter or more intense pressure, ask so it can be
adjusted to find one that will meet the expectation. During your session, the body the
customer will remain covered with the sheet except for the part that is being massaged.
At the conclusion of the massage, you will exit the room to allow you to change into
your clothes.
After the massage, it is important to tell the customer to drink water to hydrate the
body and help flush out the toxins that have been released.
http://www.missouristate.edu/recreation/Wellness/169420.htm
The following are some pointers on what to do.

1. The greeting - As the client walks through the door, you or the receptionist should
be on hand with a warm greeting. Step out from behind the reception desk to shake
the client’s hand and smile while making eye contact.
2. The tour - Escort the client into the treatment area. Point out where the bathroom is
located and any amenities such as the steam room or sauna the client might use on
his or her next visit. Let the client know if a shower is available before or after the
massage. Show the client into the treatment room and explain where to undress and
hang clothing. It’s a good idea to remind clients to remove jewellery before the
session because lubricants can cause jewellery to look tarnished and delicate pieces
may be damaged during massage strokes. Use a small dish to hold personal items
so that jewellery is not lost or forgotten.
3. The Interview - The client interview does not need to be a complex process, but
each of the items we preview here should be discussed to ensure the safety of both
client and therapist.
4. Transition to Massage - Before you leave the treatment room, show the client the
massage table and explain the position you would like the client to take on the table
after undressing. Because clients may feel very nervous about how much clothing
they need to remove, it’s important to reassure them. You might say something like
this: “Undress to your level of comfort. Some clients choose to remove all of their
clothing and this is fine, and others prefer to leave on some of their underclothing,
which is also fi ne. You will always be draped during the session, and I will only
122
undrape the area where I am working. This is to keep you warm but also to preserve
modesty.” This is also a good time to check if the client needs to use the restroom
before undressing. Unless the client needs assistance getting on the massage table,
leave the room while the client undresses. Because some clients feel nervous that
the therapist may walk back in while they are partially undressed, it helps to say that
you will knock and wait to hear they are ready before you enter.
5. Prepare Yourself for the Massage - Usually, clients need no more than 5 minutes
to undress and situate themselves on the massage table. Use this time to warm up
your hands and to ground and center your energy for the session. Use the restroom
if you need to and wash your hands carefully directly before returning to the
treatment room.
DEMONSTRATING HYGIENE PRACTICES in PRE-WELLNESS
Let’s try this:

Directions: Fill out this survey form to evaluate how far you have gone with the lesson.
( _________________________________________ )
T o p i c / L e s s on
Name of Student : __________________ Date : _____________
Year and Section ___________________ Teacher: __________________
After the lesson / activity/ discussion on ________, I have learned that:

1. ______________________________________________________
2. ______________________________________________________
3. ______________________________________________________
But I’m a little bit confused about:

1. ______________________________________________________
2. ______________________________________________________
3. ______________________________________________________
I still want to learn more on:

1. ______________________________________________________
2. __________________________________________________________
3.__________________________________________________________
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After the lesson / activity / discussion, I feel ______________ because of the following
reasons:
1. _________________________________________________________
2. _________________________________________________________
3. ____________________________________________________________
PERSONAL HYGIENE PRACTICES

Massage therapists are required by health standards and professional ethics to provide a
clean environment for clients that ensures they don’t pick up any diseases while they are at
a spa or massage clinic.
On the side of the therapist the following must be observed to ensure proper hygiene
practice.
a. A daily bath or shower should be taken to maintain cleanliness of the skin, hair and nails,
and to remove stale sweat odours.
b. An antiperspirant should be used to prevent excessive sweating and the odor of sour
sweat.
c. Hair should be clean and neat; it should be kept short or tied back from the face. Hair
must never fall forward around the therapist’s face and shoulders or touch the client.
d. Nails must be well manicured and kept short; nails should not protrude above the fleshy
part of the finger tip. Massage movements cannot be correctly performed if the nails are
long, and long nails may harbour dirt or bacteria. Nail enamel should not be worn as some
clients may be sensitive to the product and an allergic reaction may result.
e. Hands must be well cared for; they must be smooth and warm for massage. Therapists
should protect the hands with rubber gloves when doing chores. A good-quality hand lotion
should be used night and morning. Gloves should be worn in cold weather.
f. Therapists should not massage with cuts or abrasions on the hands.
124
g. Jewellery should be removed or kept to a minimum of wedding ring and small ear studs.
Rings, bracelets and watches can harbour micro-organisms or can injure the client if
dragged on the skin. Long earrings and necklaces may jangle, producing a noise that is
disturbing to the client.
h. Underwear and tights should be changed daily and washed in hot soapy water.
i. White, short-sleeved overalls should be crisp, well laundered and changed frequently
(e.g. every other day). The style should allow free unrestricted movement of the arms
during massage.
j. Feet should be well cared for and washed and dried thoroughly once a day, using foot
powder if necessary.
k. A clean pair of tights should be worn each day; support tights will help prevent tired legs
and varicose veins. Well-fitting low-heeled or flat shoes without holes or peep toes will
protect the feet and avoid pressure points.
l. Working uniform should not be worn out of the salon. Outdoor clothing worn to work
should be changed in a cloakroom to prevent micro-organisms being brought into the
salon.
m. Therapists suffering from colds and infections should not treat clients if possible, but the
wearing of a surgical mask will greatly reduce the risk of cross-infection.
n. Therapists must wash their hands before touching a client and after cleaning the feet
prior to the massage.
Activity 2:
True or False: Write T if the statement is and F if false.
_____1. Working uniform can be worn out of the salon.
_____2. Underwear and tights should be changed daily and washed in hot
soapy water.
_____3. Wedding ring and small ear studs can be worn during the massage.
_____4. A daily bath or shower should be taken to maintain cleanliness of the
skin, hair and nails, and to remove stale sweat odours
_____5. Therapists must wash their hands before touching a client and after
125
cleaning the feet prior to the massage
PRE-WELLNESS MASSAGE PROCEDURE
Let’s try this:
Activity 1.
Directions: Write five sentences answering each question written inside the box. Use your
What do I know about pre-wellness What are the three best things I
massage procedure? learned today about pre-wellness
massage procedure?
What do I still want to learn about

massage ?
Let’s Begin:
For many treatments, caring

hands are all you need to get started. For
others, sheets, blankets, pillows, towels and
massage oils, lotions or creams help you make the most of your massage time.
The goal of a massage is for both giver and receiver to feel good, so while working,
keep your body, mind and soul relax.
Preparations before the actual massage services
1. Preparation of client
 Speak to the client in a polite and friendly manner.
126
 Maintain client privacy at all times.

 Take the client’s outdoor clothes or show her/him where to hang them.
 Show the client the treatment area and shower room.
 Ask the client to undress and give her/him a robe or towel to wear.
 Ask the client to remove all jewellery and place it in a bag for safe keeping.
 Instruct the client how to use the shower.
 Bring the client back to the treatment area.
 Carry out a client consultation and discuss the treatment. As previously explained,
the first consultation will be the longest but a short consultation should take place
before every treatment.
 Explain fully and ask if the client has any queries. Allow time for the client to
discuss problems and ask questions, and answer these fully.
 If the client has long hair, ask her/him to tie it up, or provide a protective cover.
2. Psychological preparation of the therapist

Preparing the mind enhances concentration and co-ordination and contributes
to expertise and effectiveness of the massage.
 Develop a calm, tranquil but positive attitude. It is important to feel secure,

confident and relaxed yourself as this is transmitted to the client both by your
attitude and through your hands.
 Develop co-ordination between mind and body. The hands and body must move as a
whole – think of your foot position, posture, arm/hand positions, speed, pressure and
rhythm. Remember that massage is a skill that must be learned and requires constant
practice to perform it well. It is very similar to learning to play a musical instrument.
 Develop sensory awareness, i.e. the ability to sense and visualise structures through the
hands. Through the sensory receptors in the hands you learn to identify bony points,
degrees of tone or tension in muscles, and variations found on different tissues and
different clients. This ability only comes through practice and the experience of treating a
variety of different types of client, e.g. young, old, thin, obese, well toned, poorly toned,
tense or relaxed.
 Learn to synchronise speed, rhythm and depth so that these remain consistent
throughout the treatment. These will vary depending on the effects required (see page
174). Maximum effectiveness of the treatment will occur only if these factors are co-
ordinated.
3. Preparation of working area

Ensure that the working area affords the client total privacy to change
127
and receive treatment without being overlooked by others.
a. The area may be a curtained section in a large salon, an individual walled cubicle or a
small massage room.
b. The therapist should ensure there is enough space to walk around the bed and work
from all sides, and that there is room for a trolley with commodities, and a stool.
c. The area should be warm, well-ventilated and draught free.
d. It should be quiet, peaceful and free from distracting noise. Soft relaxing music may
be played, but check with the client – some clients prefer to be quiet.
e. The lighting should be soft and diffuse, not directed above the client and shining into
her/his face.
f. The colour scheme should be pale but warming, using pastel rather than harsh bold
colours.
g. The area must be spotlessly clean and tidy.
h. Items required during the massage must be neatly arranged on the trolley shelf and
protected with clean paper tissue or a small sheet.
i. A plentiful supply of clean laundered towels and linen should be to hand.
j. Extra pillows, small support pillows or rolled towels should also be to hand.
k. Shower and toilet facilities for the client’s use should be accessible and regularly
cleaned.
l. A hand basin or sink should be available for the therapist to wash her/his hands.
m. Disposable towels or hot air dryers should be used to dry the hands. These must all
be scrupulously clean.
n. A lined bin should be to hand for disposal of waste.
4. Preparation of massage couch

a. Cover the entire surface with a towelling or cotton sheet – the fitted types are
best as they stay neat and tidy.
b. Next cover this with a large bath towel or cotton sheet. This must be removed
and boil-washed after each client and a clean one re-applied. Many salons and
colleges use disposable paper sheets (bed roll) to save on the laundry – these
are quite acceptable, but they can tear and crumple during the massage and may
interfere with some movements.
c. Use one or two pillows for the head. Cover these with pillow slips and then a
towel.
d. Fold two large towels and place them at the foot of the bed. These will be used to
cover the client.
e. Place extra pillows, large and small, and a rolled towel on the trolley for use if
extra support is required during the massage.
5. Preparation of trolley or table

128
The following items should be laid out on the top shelf of the trolley:
a) a bottle of cologne – for cleaning the skin if the client has not taken
a shower
b) a bottle of surgical spirit – to clean the feet
c) a good quality oil, lotion or cream – used as a medium for the
massage
d) talcum powder or corn starch – these powders may be used instead

of oil or cream as a massage medium. They work well for very
hairy clients.
e) a bowl containing tissues and balls of cotton wool
f ) a bowl for placing the client’s jewellery is sometimes used, but it is
much safer to ask the client to place jewellery in her/his bag and
place this under the couch.
Let’s Do it!
Enhancement
EnhancementActivity
Activity
Group demonstration on the preparations to be done before the actual

massage services
Divide the class into five groups. Ask each group to demonstrate the following activities:
Group # 1: Preparation of client

Group # 2: Psychological preparation of the therapist
Group # 3: Preparation of working area
Group # 4 Preparation of massage couch
Group # 5: Preparation of trolley or table
Performance of the group will be evaluated using the scoring rubrics below:
129
Direction: OVER ALL EVALUATION
Level PERFORMANCE LEVELS

Let the teacher Achieved
assess your
performance in 10 - Can perform this skill without supervision and
the following with initiative and adaptability to problem situations.
critical task and
performance 7 - Can perform this skill satisfactorily without
criteria. assistance or supervision.
5 - Can perform this skill satisfactorily but requires

some assistance and/or supervision.
3- Can perform parts of this skill satisfactorily, but

requires considerable assistance and/or supervision.
Instructor will initial level achieved.
Activity 1. Short Quiz

Direction: Put a check (√) mark if the statement is correct and a Cross (X) mark if
incorrect. Write your answer on a quiz notebook.
_____1. A lined bin should be to hand for disposal of waste.
_____2. Cover the entire surface with a towelling or cotton sheet – the fitted types are best
as they stay neat and tidy.
_____3. The therapist should ensure there is enough space to walk around the bed and
work from all sides, and that there is room for a trolley with commodities, and a
stool.
_____4. Talcum powder or corn starch may be used instead of oil or cream as a massage
medium. They work well for very hairy clients.
_____5. Shower and toilet facilities for the client’s use should be accessible and regularly
cleaned.
STANDARD OPERATING PROCEDURES FOR WELLNESS MASSAGE SESSION

Things sometimes are left undone when employees are unclear who is responsible
for carrying out certain activities. Who hasn’t heard the excuses such as “It’s not my job. I
thought so-and-so was supposed to do that. That’s our responsibility”. And the worst is
when no one bother to take the responsibility.
Well explained job descriptions can make people work with ease and confidence
especially when dealing with clients. This reduces the chances of errors, keeps employees
focused, takes pride, and does work professionally.
1. Staff Appearance - All spas should have a clear policy that describes the
acceptable dress code and physical appearance for staff members. Many spas
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prohibit certain items of clothing, such as tank tops, jeans, cut-off shorts, flip flops
or mini-skirts. Management may also request that staff members wear clothing
that follows current fashion trends. Some spas may issue staff uniforms to
eliminate issues or institute a dress code that calls for all employees to wear the
same color clothing. Female staff members may be required to wear makeup and
have their hair pulled back.
2. Telephone Procedure - All spa staff members must answer telephones in a

courteous, friendly manner. Most spas require that phone calls be answered in a
certain number of rings, so customers are not kept waiting. They may also have
an office greeting that staff members are required to say when answering the
phone. Staff is usually instructed not to place calls on hold without asking for the
caller’s permission or keep customers on hold for longer than a minute. Before
hanging up a call, staff members must repeat pertinent information, such as the
scheduled appointment date, time and service.
3. Client Consultation - During consultations, spa employees should learn exactly

what clients hope to get out of a spa treatment. They must read the client’s
record prior to the consultation to see what previous services have been
performed. Spa staff should then discuss details that are pertinent to the specific
service, such as the client’s skin or hair type, if they are prone to allergic
reactions or if they have physical conditions that might be aggravated by certain
types of massage. Spa employees should then explain the client’s options and
help her make an informed decision about what treatment she should have
performed. Once a service has been chosen, the procedure should be explained
to the client in detail so she knows what to expect.
4. Service Procedures - Each service provided by the spa should have an

established procedure when administered to clients. Guidelines vary based on
the specific treatment. Manicure and pedicure workers must be sure to sterilize
all equipment. Aestheticians must monitor clients to ensure that they are not
having an allergic reaction. Massage therapists must make sure that clients are
comfortable with the manner in which they are draped by towels or sheets.
5. Housekeeping Procedures - One of the most critical aspects of a spa’s

standard operating procedures is their housekeeping policy. Clients will be turned
off by dirty, unsanitary conditions, and the spa may face health code violations as
well. Laundry must be done on a daily basis so there is a plentiful stock of clean
towels and sheets in service areas and changing rooms. Floors should be swept
throughout the day and mopped at the close of business each night. Carpeting
should be vacuumed as well. Trash must be thrown out throughout the day, and
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any hazardous materials must be disposed of immediately. In addition, spa

equipment and supplies must be sanitized after use on each client.
Enhancement
EnhancementActivity
Activity
Activity 1. Concept Mapping

Direction: Discuss with your group mates and choose a certain area to draft Standard
Operating Procedure using Concept Mapping. Be ready for a class
presentation. Use the pattern to construct your idea.
Details
Details Details
Details
Details Procedure
Details
Details
Details
Rubrics for Evaluation:
Area Presentation Very Good Good Needs

(15) (10) Improvement
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(5)
Hygiene and Infection Control Practices

Reporting of Injuries, Diseases and Dangerous Occurrences
Regulations 1985 (RIDDOR)
 By law the following incidents must be reported:
 deaths
 Major injuries or poisonings
 Any accident where the person injured is away from work for more than three days
 Injuries where members of the public are taken to hospital
 Diseases contracted at work
 Dangerous occurrences that did not result in reportable injury but might have done.
Tasks to Ensure a Clean, Sanitary, and Safe Facility
END OF BUSINESS DAY

1. Wash all bowls, implements, application brushes, trays, and other equipment with
hot, soapy water and wipe with a disinfectant before storing them in closed
containers.
2. Wash cloth products such as massage sheets, blankets, robes, slippers, hand
towels, bath towels, and shower mats in hot water with detergent and dry using heat
before storing in a closed container.
3. Deep clean and disinfect bathrooms.
4. Clean floors, clean and disinfect items in the reception area, clean any beverage
service items, clean common areas, and disinfect items such as handrails and
doorknobs.
5. Empty and disinfect trash bins.
WEEKLY
1. Clean windows, window frames, and window ledges.
2. Deep clean the reception area and wipe down chairs, the beverage service,
magazines, and decorative side tables.
3. Wipe down shelving used to hold retail items and dust retail items.
4. Dust light fixtures, picture frames, the music system, shelving, and decorative items
in the treatment room.
5. Organize CDs, storage cabinets, and supplies.
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6. Check smoke detectors to ensure they are in good working order.

7. Check and replace light bulbs both inside and outside the facility.
8. Water and dust plants.
Activity 1:
Direction: Group the following task in its specific time table. Write the letter on the table
below. Use your quiz notebook to accomplish this task.
a. Check smoke detectors to ensure they are in good working order.

b. Deep clean and disinfect bathrooms.
c. Disinfect the lubricant container or bottles used to hold spa product.
d. Organize CDs, storage cabinets, and supplies.
e. Change bath mats and towels if shower or tub has been used.
f. Deep clean the reception area and wipe down chairs, the beverage service,
magazines, and decorative side tables.
j. Open doors and windows to ventilate room.
h. If a hydrotherapy tub or foot basin with jets has been used, the jets must be
flushed with bleach or the manufacturer's recommended cleaner and dried.
i. Wash cloth products such as massage sheets, blankets, robes, slippers, hand
towels, bath towels, and shower mats in hot water with detergent and dry using heat
before storing in a closed container.
j. Clean floors, clean and disinfect items in the reception area, clean any beverage
service items, clean common areas, and disinfect items such as handrails and
doorknobs.
End of Business Day Weekly
1. 1.
2. 2.
3. 3.
4. 4.
5. 5.
6. 6.
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PERFORM SELF-ASSESSMENT FOR WELLNESS MASSAGE SESSION

The consultation is a very important part of the treatment.
Sufficient time must be allowed so that it is not rushed. This is the time to gather and
exchange information. The initial consultation will be the longest and provide detailed
information, which must be accurately recorded on a treatment card. This must be filed in a
safe and accessible place and used each time the client attends for treatment. Before
subsequent treatments, a brief consultation is usually sufficient to establish the effects and
outcomes of the previous treatments and whether any changes are to be made or further
action is to be taken.
IMPORTANT:
Before the massage, get client’s body
temperature and blood pressure.
METHODS OF SCANNING
Importance of doing detailed consultation prior to massage
 to introduce yourself and get to know the client
 to establish a rapport with the client and put her/him at ease
 to develop mutual trust and gain the client’s confidence
 to gain information on the client’s past and present state of mental and physical
health
 to identify any contra-indications
 to gain insight into the client’s lifestyle, responsibilities, work environment, leisure
activities etc
 to identify the client’s needs and expectations of the treatment
 to establish the most appropriate form of treatment and to discuss and agree this
with the client
 to explain the treatment fully to the client, including the procedure, expected effects,
timing and frequency
Activity 1.
Direction: Create a simple Client’s Information Sheet.
Rubrics for Evaluation:
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25% 15% 10%
A. Communication Skills
B. Self Confidence
C. Establishing Rapport
D. Clients Response to
information asked
PERFORM WELLNESS MASSAGE TECHNIQUES

Let’s try...
Activity 1. TV Presentation
Direction: View this download presentation through your television set
(https://www.youtube.com/watch?v=2jTIIFhFi-o). Write a five-sentence-
reaction about the documentary you have just watched. Use the following
guide questions. Use your activity notebook to accomplish this task.
Let’s start...
TAWAS: Traditional Alternative/Asian Wellness Analytic System
Our ancestors are well-known when it comes to wellness massage. TAWAS is a
Filipino Traditional spiritual diagnostic system used by Hilot in determining the cause of
illness of the patient.
Now-a-days, PJHA re-develop TAWAS as Hilot modality in determining illness
through Traditional Alternative/Asian Wellness Analytic System.
What is Hilot?
Hilot Wellness Modern Tawas consist of the following:
a. Palpation of hot and cold syndrome (Pagkapa) - Hilot Pakapa is done with the palm
at surface of the hand palpating the body surface of the patient in determining balance
of hot and cold.
b. Palpation of skin tissues/ and stiff muscles (Pagsasalat) - Hilot Pasalat uses tips of
the fingers in determining stiffness and knotting of muscles and tissues. The objective of
this procedure is to palpate parts of the body for presence of lumps, protuberances,
swelling, and inflammation usually with pain.
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c. Palpating the activities of the internal organs through pulse (Pagpupulso). Hilot
Pagpupulso is a traditional Asian/ oriental way of determining the activity of internal
organs by observing the characteristics of the pulse.
d. Use of banana leaf strip in determining energetic balance (Pagsasala/ Panghihila)
- uses banana leaf strip coated in virgin coconut oil and heated through a candle flame
and apply to the body of the patient to determine energetic balance.
Massage Pressure Areas

Learning the basics
You don’t need to be a massage therapist to give a massage. You can use
simple touch techniques to help heal and soothe your friends and loved ones – and even
yourself and relieve pain, to give pleasure or simply to express love.
Basic Massage Pressure Areas
Hands
http://healthsciencedegree.info/wp-content/uploads/2014/03/acupuncture-
hand-chart.jpg
The body has lines of energy that end in specific zones in your hand
Interpretation:
Zone 1 – connects to the head and neck
Zone 2 – links with the chest and lungs
Zone 3 – corresponds to the organs above
Zone 4 – links to the digestive tract and the
area below the navel.
137
Foot
http://karmajello.com/postcont/2013/06/Reflexology-FOOT1.jpg
Interpretation
Zone 1 – link with the head and neck and the ball of the foot
Zone 2 – links to the chest and shoulders.
Zone 3 – connects to the organs beneath the ribs but above the
navel
Zone 4 – corresponds to the lower abdomen and pelvis
Face
138
http://lifepositive.com/Body/Health/images/right-diagnosis1.jpg
Body
http://reikimasterthailand.com/images/12-meridians.jpg
Enhancement
EnhancementActivity
Activity
Activity 1. Practice
Ask a partner to press the following pressure points as instructed by the teacher.
139
Rubrics for Scoring:
Time Duration 25%

Pressure 25%
Effect 50%
PERFORM THE PRE-MASSAGE OPERATION THROUGH HANDS AND FINGERS
Effects of Massage Strokes

When massage techniques are applied to the body, they can affect it through two
different response pathways. Mechanical responses to techniques occur as a direct result
of the manipulation of the tissues from components such as pressure, range of motion, and
the pushing, pulling, lifting, compressing, and twisting of the tissue.
Changes to the body as a result of these effects include increased circulation to the
area, changes in fluid movement, increased pliability of the tissue, and reduction of
adhesions.
The other type of response is called a reflexive response and is the result of
changes directed through the nervous system. When the nerves in the area are stimulated,
they create a response either locally or systemically.
Examples of reflexive responses include the reduction of blood pressure through the
increased diameter of blood vessels, the decreased arousal of the sympathetic nervous
system, and changes in hormone levels. While these responses are discussed separately,
they are closely related and often occur simultaneously.
THE FOUR MAIN GROUPS OF MASSAGE STROKES

Effleurage
Petrissage
Percussion or Taponement
Vibrations
1. Effleurage: where the hands skim over the surface of the tissues
-The word ‘effleurage’ comes from the French verb effleurer, which
means ‘to skim over’.
There are two manipulations within this group:
 effleurage
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 stroking.
 Differences between effleurage and stroking
EFFLEURAGE Stroking
 Effleurage must always follow  Stroking may be performed in
the direction of venous return any direction. The pressure
back to the heart and the during effleurage may be light,
direction of lymphatic moderate or heavy, but
drainage towards the nearest always increases at the end of
group of lymphatic nodes the stroke towards the
lymphatic nodes. The
pressure of stroking is
selected at the
commencement and is
maintained throughout. It also
may be light, moderate or
heavy pressure depending on
the type of massage given.
 When performing effleurage,  When performing stroking, the

hand contact is maintained hands may maintain contact
during the return of the stroke, or may lift off the part on
although little pressure is return.
applied.
Effleurage Technique
1. Ensure that the client is warm and
comfortable.
2. Take up a walk standing position with the
outside foot forward: make sure you can
reach all parts.
3. Remember to bend the front knee as the
movement progresses and use body weight
to apply pressure (pressure must not be
applied through the arms and shoulders
alone). Keep your back straight.
4. Ensure that your hands are warm, relaxed and
supple – they must mould and adapt to the
body contours.
5. The hands must move in the direction of
venous return back to the heart, beginning
distally and working proximally.
6. The strokes must be directed towards, and end at, a group of lymphatic nodes
wherever possible.
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7. The pressure should increase slightly at the end of the stroke.

8. The hands maintain contact on the return of stroke but apply little pressure.
9. The movement must be smooth and rhythmical, with continuous flow and even
pressure.
10. The whole of the palmar surface of the hand, fingers and thumb should maintain
contact with the body in a relaxed manner. (Do not extend, abduct or link the
thumbs, and do not spread the fingers out, as these habits will give uneven
pressure.)
11. The hands usually work together with even pressure and rhythm. However, the
hands may be used alternately when care must be taken to maintain an even
pressure under each hand and to synchronise the flow and rhythm.
12. On small areas, one hand may work while the other supports the tissues. On
very small areas such as the face, fingers or toes, the thumbs only may be used
in a sweeping action.
StrokeTechnique
1. The therapist’s stance
depends on the direction of
movement – walk standing (one
foot in front of the other) if
working top to bottom, stride
standing (feet apart) if
working from side to side.
2. The hands must be warm,
relaxed and supple; they may
mould and adapt to the
contours of the body but this is not
always so.
3. The wrists must be very
flexible and loose.
4. The movement can be
performed in any direction.
5. The pressure is selected at the
commencement of the
stroke and maintained throughout the stroke. This pressure may be light to moderate
for a relaxing massage, or firm and heavy for a vigorous massage.
6. The movements must be rhythmical with continuous flow. The hands may or may not
be lifted off the part at the end of the stroke.
7. The whole of the palmar surface of the hand, fingers and thumb may remain in
contact with the part, or the fingers only may be used.
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8. The hands usually work alternately, one hand commencing a stroke as the other
reaches the end.
9. The hands may work in opposite directions if working across the back, one
beginning on the right side, the other on the left side, then crossing the back.
Stroking is frequently performed from the nape of the neck to
the base of the spine, or transversely across the abdomen, back or
thigh.
AREA FOR MANIPULATION
A. Head - use pinching, sliding and pressed release manipulation

- pinching – is to squeeze between your thumb and finger often in a
painful way
- sliding -
- pressed release -
 Shoulder – use figure of eight tech-kneading or gliding

 Forearm – use sliding and thumb walking
 Hand – use press release, slide and rotate
B. Back Area
Procedure in Massaging back area

Step 1: Starting on the back use a smooth stroking movement “gliding” downwards with
thumb on either side of the spine ( do not press the bones – outside them) and then take
the hands to the sde and glide back up the shoulders
Step 2 : From kneeling position at your partner’s side use the whole of your hand and a
smooth stroking movement to pull up steadily. One hand at a time working all the way up
and down one side of partners back few time then repeat to other side.
Step 3: Squeeze the muscles form one hand to the others, to knead the muscles of the
back of the shoulder and release deep selected muscles tension, make sure you knead
generously, rather than using pinching movement, repeat to the other side.
Step 4: Stretch the back using forearm to glide in differ direction, try to keep a constant,
steady pressure. lift off the arm when they reach the neck and buttocks. Return to the
centre of the back and repeat a few times.
C. Leg Area
Procedure in massage the leg area

143
Step 1: moving down to the lower extremities – foot area, press the muscles of the scalp
then protect the tendon area.
Step 2: Do not put over pressure on the area behind the knee, but glide over knead the
back of the thigh, then stroke all the way up leg handover hand, always moving in an
upward directing repeat on leg.
D. Foot Area
Procedure in massaging the foot area.
Step 1. . Use the stroke of press on release, rotate and slide, repeat these
movement to the other side of the foot
After Care – end of Manipulation

Use the mild warm-up, massage for the ending manipulation, sliding from the back
of shoulder up to the buttock then up to the channel of leg and foot.
Enhancement
EnhancementActivity
Activity
Activity1. Get your pair and perform the following manipulation. Use the rating below:
Time Duration 25%
Pressure 25%
Effect 50%
2. Petrissage
‘Petrissage’ - comes from the French verb pétrir meaning ‘to knead’.
There are five manipulations in this group, but some can be further subdivided:
1. kneading
2. wringing
3. picking up
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4. skin and muscle rolling

5. frictions.
All the manipulations in this group apply pressure to the tissues, but each
manipulation differs in technique. The true kneading manipulations apply pressure to the
tissue and move them over underlying bone in a circular movement. However, other
manipulations have evolved where the tissues are lifted away from the bone, squeezed and
then released. Some of the manipulations in this group are quite difficult to perform and
much practice is needed to perfect them.
2.1 Kneading
There are many forms of kneading. The terminology used for each one will tell you what
should be done, so study them carefully.
1.a Palmar kneading: this is kneading with the palmar surface of the hand.
There are different forms of palmar kneading.
1.b Digital kneading: this is kneading with the digits (i.e. the fingers) – index, middle and
ring fingers are usually used.
1.c Thumb kneading: this is kneading with the thumbs.
1.d Ulnar border kneading: this is kneading with the ulnar border of the hand (ulnar bone
or little finger side).
Enhancement
EnhancementActivity
Activity
Activity1. Get your pair and perform the following manipulation. Use the rating below:
Time Duration 25%
Pressure 25%
Effect 50%
145
2.2 Wringing
Wringing is a manipulation where the tissues are lifted away from the bone, and
pushed and wrung from side to side as the hands move up and down. It must not be used
on over-stretched muscles or those with poor tone.
Technique
1. The stance is usually stride standing.
2. The hands must be warm, relaxed and supple.
3. The tissues are grasped in the palm of the hand and held between the fingers and
thumb (taking care not to pinch).
4. The tissues are lifted away from the bone. The tissues are moved diagonally from
side to side by pushing the fingers of one hand towards the thumb of the opposite
hand.
5. Keeping the tissues in the palm and lifted away from the bone, the hands move up
and down along the length of the part, pushing the flesh from side to side. Do not
pinch with the thumbs and fingers of the same hand.
6. The hands work up and down until the area is well covered and return to starting
point.
2.3 Picking Up
Picking up is also a manipulation where the tissues are lifted away from the bone,
squeezed and released. It may be performed with one hand or with both hands. It must not
be used on stretched muscles or those with poor tone.
2.3a. Single-handed picking up: technique

This method is performed with one hand grasping the muscle.
1. The stance is walk standing.
2. Spread the thumb away from the fingers, i.e. abduct the thumb.
3. Place the thumb on one side of the muscle or group and the fingers together on the
other side.
4. Grasp and lift the muscle in the palm of the hand, squeezing with the thumb and
fingers (do not pinch).
5. Release the muscle and move the hand forward, pushing upward with the palm and
web of the abducted thumb. Slight flexion and extension of the wrist accompanies
this movement.
6. The hand moves upwards in this manner, picking up, squeezing, releasing and
moving on.
7. The hand may work up and down, or it may work up and slide back down.
8. Use the other hand to support the tissues.
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2.4 Skin rolling

This manipulation presses and rolls the skin and subcutaneous tissues against
underlying
bone.
Technique
1. The stance is stride standing.
2. Place the hands flat over the area with the
3. thumbs abducted.
4. Lift and push the flesh with the fingers towards the thumbs.
5. Roll this flesh, using the thumbs moving across towards the fingers.
6. Move smoothly onto a lower area and then work back.
2.5 Muscle Rolling

This manipulation lifts the muscle away from the bone and moves it from side to side
in a rocking manner.
Technique
2. Place the thumbs nail to nail in a straight line on one side of the muscle and place
the fingers over the other side.
3. Grasp and lift the muscle away from the bone.
4. Push the muscle with the thumbs towards the fingers, which give slightly as the
muscle moves.
5. Push the muscle back towards the thumbs, using the fingers in the same way.
6. Push the muscle backwards and forwards, applying pressure into the muscle and
using a rocking action.
7. Move along the muscle by sliding the hands.
2. 6 Frictions
These are very localised manipulations performed with the fingers or thumb. They
may be applied transversely across muscle fibres or in a circular movement. They are deep
movements performed with much pressure. The pressure may be selected at the
commencement and kept constant throughout, as is usual with transverse frictions, or the
pressure may get progressively deeper, as with circular frictions. The pressure must,
however, be completely released before moving on to a new area. Frictions are performed
on dry skin, free of oil or talcum powder, so that the fingers move the skin and do not slip
over it.
Remember these are specialised movements, used when localised depth and
pressure is required. They should not be confused with digital or thumb kneading, which
applies constant upward pressure using a circular movement.
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Fast stroking is also sometimes referred to as brisk friction because the hands do
apply friction to the area, but this covers a large area and is not localised
2.6a Circular Frictions

These are small circular movements performed by the fingers or thumb.
Technique
1. The stance is usually walk standing.
2. Select and examine the small localised area where frictions are required.
3. Stroke it gently with the sweeping thumb or palm.
4. Use the thumb or the fingers: the middle finger is usually used to reinforce the index
and ring fingers.
5. Do not hyper-extend any joints when applying pressure, as this will strain and
damage the joints. Keep the fingers straight.
6. Circular frictions are performed in small circles, moving deeper and deeper into the
tissues to a maximum depth, then released. Repeat three to four times over the
same spot and then move to another area as required.
7. The fingers or thumb must not slide or rub over the surface of the skin, but the
superficial tissues must move with the fingers over the deeper ones.
8. Areas requiring frictions may be tender and care must be taken not to cause
unnecessary pain through excessive pressure.
9. Effleurage or stroke the area frequently between friction manipulations and at the
end of the treatment.
3. Percussion or tapotement: where the hands strike the tissues
There are four manipulations in this group, named according to the position of the
hands and the way in which they strike the part:
1. Hacking
2. Cupping
3. Beating
4. Pounding
3.1. Hacking - This manipulation uses the ulnar border of the hand and the little
finger, ring and middle fingers to strike the tissues in a light, springy, brisk manner. The
forearm must alternately pronate and supinate to allow the fingers to strike the part. The
hands strike alternately.
Technique
1. The stance should be stride standing, with the feet a good distance apart and the
knees relaxed or bent, keeping the back straight.
148
2. Place the hands together with the fingers straight as in prayer, thumbs against chest.
3. Take the elbows away from the sides, i.e. abduct the shoulder joint. The wrists will
now be extended at an 80–90° angle.
4. Place the arms parallel and just above the part to be worked on.
5. Supinate and pronate the forearm so that the little fingers strike the part lightly and
then lift away.
6. Practise this action until the arms roll easily.
7. Now practise the whole procedure. Part the hands and strike the part
alternately(remember to keep the elbows out and wrists extended).
8. Relax or slightly flex the fingers and, keeping the same action, strike the part
alternately with the ulnar border of the little, ring and middle fingers.
9. Strike lightly, briskly and rhythmically with alternate hands.
10. Work up and down or across an area – cover thoroughly.
11. The hands may also diverge – the heels of the hand stay close but the fingers
diverge forming a ‘\/’ shape. This is useful over the upper fibres of the trapezius,
below the nape of the neck.
3.2 Cupping
Cupping (also known as clapping) is performed using the cupped hands to strike the
part alternately. The movements are light and brisk, producing a hollow sound.
Technique
1. The stance is stride standing, as for hacking.
2. Make a hollow shape with the hand by flexing the metacarpo-phalangeal joints (knuckle
joints). Keep the thumb in contact with the index finger.
3. Straighten the elbows – they may flex and extend slightly with the movement.
4. Place the hands on the part.
5. Flex and extend the wrist as the hands lift up and down alternately; keep the wrists loose
and flexible.
6. Strike the part lightly and briskly with the fingers, part of the palm and heel of the hand.
7. The hands should clap the area, making a hollow sound. Avoid a slapping noise, which
will occur if the hands are too flat. This will sting and be uncomfortable for the client.
8. Work up and down or across the area. Cover it thoroughly four to six times until an
erythema is produced.
149
3.3 Beating
This is a heavier percussion movement that is useful on very large heavy areas of
adipose tissue, particularly over the buttocks and thighs. The manipulation is performed by
striking the area with a loosely clenched fist. The back of the fingers and heel of the hands
strike the part as the hands alternately drop heavily onto the area.
Technique
2. Loosely clench the fingers; keep the thumb against the hand.
3. Straighten the elbows.
4. Place the loosely clenched hands on the part so that the back of the fingers and heel
of the hand lie in contact with the part.
5. Extend and flex the wrist and lift the arms slightly so that the hands fall alternately
and heavily on the part.
6. Work up and down or across the area and ensure that you cover it thoroughly four to
six times.
7. The movement should be brisk and rhythmical. The pressure can vary from light to
heavy, depending on the required outcome and the type of tissue being worked on.
Well-toned bulky muscles or a depth of adipose tissue (fat) will be suitable for
heavier pressure.
8. It is usual to work with both hands striking the part alternately, but it is possible over
small or awkward areas to use one hand only, supporting the tissues with the other.
3.4Pounding
This, again, is a heavy percussion movement, performed by the ulnar border (little
finger side) of the loosely clenched fist. The side of the hands strikes the part alternately.
Technique
2. Loosely clench the fingers.
3. Place the ulnar border of the hands on the part, with one hand slightly in front of the
other.
4. Lift the front hand and strike behind the back hand as the back hand lifts off the part.
5. Continue to circle the hands over each other, striking the part alternately with each
hand.
6. The movement should be brisk and rhythmical. The pressure can vary from light to
heavy, depending on the desired effect and density of tissue.
7. Cover the area thoroughly four to six times, or until the desired erythema reaction is
achieved.
Enhancement
EnhancementActivity
Activity
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Activity 2: Demonstration
Student will find a partner and perform effleurage. Ask you partner to give you his
rating.
Time Duration 25%

Pressure 25%
Effect 50%
5.Vibrations
There are two manipulations in this group: shaking and vibration. Both produce
vibrations or tremors within the tissues. Shaking is a much bigger, coarser movement and
produces shaking of the muscle, while vibrations are fine movements that merely produce a
tremor.
5.1 Vibration
This manipulation is usually performed with one hand. However, on large

areas both hands can be used. The hand is placed over the area and vibrated either up
and down or from side to side. The action produces vibrations in the underlying tissue.
Technique
1. The stance is walk standing or stride standing.
2. Support the part with one hand.
3. Place the other hand on the part.
4. Keep the fingers straight and the thumb adducted.
5. Vibrate the hand up and down or from side to side to produce a tremor in
the tissues. The hand maintains contact throughout.
6. Avoid tension developing in the working hand, arm and shoulder.
Enhancement
EnhancementActivity
Activity
Activity 1: Demonstration
Student will find a partner and perform effleurage. Ask you partner to give you his
rating.
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Time Duration 25%

Pressure 25%
Effect 50%
Customized Amount of Pressure Applied
Manipulations should be selected to suit the client and personal preference or

expertise. There are, however, basic rules and guidelines.
 Comfort: massage must always be comfortable. It must not hurt or injure the client,
even the vigorous and stimulating techniques.
 Direction: pressure must be applied in the direction of venous drainage towards the
heart and the direction of lymphatic drainage to the nearest lymphatic nodes. (Do not pull
back what you have pushed along as this is counter-productive.)
 Order: begin with effleurage, follow with applicable petrissage manipulations then
percussion if suitable, and complete with effleurage. Effleurage and stroking may be
interspersed among any of the other manipulations.
 Continuity: massage should be continuous – the transition between strokes should be

barely perceptible. The hands should not be lifted off the area once treatment has
commenced until that area is completed. Move smoothly from one stroke to another.
 Speed: this must be selected according to the type of massage required – slow for
relaxing, moderate for a general massage, and faster for a vigorous, stimulating massage.
 Depth: this must be selected according to the type of massage, as described –

moderate depth for a relaxing and general massage, deeper for a vigorous massage.
Depth must also be adjusted to suit the client and the desired outcome of the treatment.
For example, young, fit clients will take greater depth than older clients; well-toned clients
will take greater depth than those with loose, flabby muscles or thin clients; obese clients or
those with specific areas of hard adipose tissue will require greater depth. Those
accustomed to massage generally prefer a deeper massage than new nervous clients.
(Always ask the client if manipulations are too deep or not deep enough.)
 Rhythm: this must be consistent regardless of the type of client. The rhythm is
selected at the beginning of the massage and maintained throughout, e.g. slow rhythm
for a relaxing massage, moderate for a general, and a faster rhythm for a vigorous
massage.
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 Stance: protect yourself from strain and injury by adopting the correct posture. There
are two standing positions used in massage:
a) walk standing (i.e. with one foot in front of the other) is used when massaging up
and down the length of the body
b) stride standing (i.e. with the feet apart) is used when working across the body.
Always keep the back straight and the shoulders relaxed.
c) Allow the knees to bend when necessary to apply body weight and to reach all
areas. Increased depth and pressure must come from body weight transmitted
through the arms, but not by pushing with the arms. Use a slight swaying body
movement to achieve this. Keep the feet apart – this improves balance and
provides stability, as it gives a wider base.
 Concentration: maintain your concentration throughout the massage. Although
massage movements become semi-automatic as expertise develops, it is still important
to concentrate fully on the task in hand. Continuity and rhythm will suffer if there is a
lapse in concentration, and this is transmitted to the client.
 Coverage: cover the whole area thoroughly. Do not neglect small areas as this will
result in uneven coverage.
Duration of Application of Pressure

The timing of a body massage is usually one hour but may be longer. The
order of covering the body is usually:
➛ right leg 7 minutes
➛ left leg 7 minutes
➛ left arm 5 minutes
➛ right arm 5 minutes
➛ décolleté 5 minutes
➛ abdomen 5 minutes
➛ back of legs 6 minutes
➛ back 20 minutes
Enhancement
EnhancementActivity
Activity
Activity 1.Multiple-Choice
Direction: Choose the letter that best describes the statement. Write the answers on
your quiz notebook.
2. The hand is placed over the area and vibrated either up and down or from side to side.
The action produces vibrations in the underlying tissue.
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3. This massage strokes apply pressure to the tissues.

a. Vibration b. Knead c. beating d. Petrissage
4. Massage strokes that skims the surface of the tissues.
a. Vibration b. Effleurage c. beating d. Petrissage
5. This manipulation lifts the muscle away from the bone and moves it from side to side in
a rocking manner.
Activity 2. Pair Activity

Direction: Work in pairs - one will play at a client/customer and the other
will be the therapist. Demonstrate all massage manipulations at various
speeds, depths and rhythms. Change roles after performing. Rate one
another using the checklist below. After the task, submit the checklist to your
teacher the interpretation.
Massage Time Duration Pressure Effect

Manipulations 25% 25% 50%
Effleurage
Taponement
Petrissage
Vibration
OBSERVE POLICIES AND STANDARDS OF THE WORKPLACE.
Health, Safety and Welfare Regulations Applicable to the Massage/Beauty

Therapist
The Workplace (Health, Safety and Welfare) Regulations 1992
This regulation covers health, safety and welfare in the workplace.

Workplace means any place where people are employed or are self employed; it includes
the outdoor areas such as paths, etc
Health issues under this Act include:

A) ADEQUATE VENTILATION
Premises must be well ventilated, removing stale air and drawing in fresh clean air
without draughts.
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B) COMFORTABLE WORKING TEMPERATURE

It is difficult to select the temperature to suit everybody: around 16°C is recommended.
The temperature should be comfortable for working but the client will usually be inactive
and may feel cold; make sure that s/he is also warm enough.
C) ADEQUATE LIGHTING
Lighting must be adequate to enable people to work and move around safely. It should
be suitable for the treatment in progress; low soft lighting is desirable for some massage
routines.
D) CLEANLINESS AND HYGIENE

Premises must be cleaned regularly to the highest standard. Floors, walls and ceilings
together with furniture and fittings should be washed and disinfected where possible. All
towels and sheets used should be boil-washed after each client. Hygiene is discussed
later in this chapter.
E) WASTE
Waste must be stored in suitable, covered bins and disposed of in accordance with
regulations. Disposable needles must be placed in a ‘sharps box’ for collection.
F) ADEQUATE SPACE FOR WORKING

Cubicles containing a couch, trolley, chair, stools and waste bin should be large enough
for the therapist and client to move around in easily. There should be adequate space
for all staff to move around easily in the salon without having to negotiate obstacles.
G) MAINTENANCE OF EQUIPMENT
Everything in the workplace, the equipment and systems, should be maintained in
efficient working order. If a fault occurs in any machine or other equipment, it must be
taken out of use immediately. It must be clearly labelled ‘FAULTY, OUT OF USE’ and
stored away from the working area. The fault must be reported and the appropriate
action taken to repair it.
H) FLOORS AND TRAFFIC ROUTES

a. Floors should be sound and even, with a non-slippery surface and must be kept free
of obstacles. Any spillages such as water, oil, powder etc, should be wiped up
immediately because they will make the floor slippery, which may result in someone
slipping and falling.
b. Doors should be wide enough for easy access and exit; stairs should be sound and
well lit. A handrail should be provided on at least one side of the stairs.
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I) FALLS AND FALLING OBJECTS

a. Every effort must be made to prevent anyone falling on the premises.
b. Sound, even, non-slip floors will help. Leads should not trail across the floor but
should lie along the wall; stools and bins should be stored under couches; other
equipment must not be left around but must be stored correctly.
c. Every effort must be made to prevent objects falling and injuring people. Storage
shelves must be checked regularly and examined for any damage that may weaken
them.
d. Objects should be stored and stacked safely in such a way that they are not likely to
fall. Shelves should not be overloaded and should have maximum load notices.
J) WINDOWS
These should be clean and open easily. Ensure that people cannot walk into them if
they are open.
K) SANITARY CONVENIENCES
Toilets and washing facilities should be available to all persons. These rooms should be
clean (cleaned and disinfected regularly), well lit and ventilated. There should be hot
and cold running water, soap (preferably in a dispenser), and drying facilities such as
paper towels or dry air machines (to prevent the spread of micro-organisms).
L) DRINKING WATER
An adequate supply of fresh drinking water must be provided, either direct mains water,
a chilled water dispenser or bottled water.
M) CHANGING ROOMS
These rooms must be clean, suitable and secure, where outer garments can be
removed and uniforms put on. Changing rooms are also desirable for clients although
the cubicles too may be used if privacy for the user can be ensured.
N) FACILITIES FOR RESTING AND EATING

Food and drink should not be consumed in the treatment cubicles or in the salon. A
clean room should be allocated for eating. Adequate comfortable chairs should be
provided as well as a table or tables on which to place food and drink.
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Activity 1: Visit a Massage Parlor nearest to your place and make an interview if these
policies and standards of the workplace on Health, Safety Regulations are being observed.
Rate all these according to
POLICIES 15 10 5
A. ADEQUATE VENTILATION
B. COMFORTABLE WORKING TEMPERATURE
C. ADEQUATE LIGHTING
D. CLEANLINESS AND HYGIENE
E. WASTE
F. ADEQUATE SPACE FOR WORKING
G. MAINTENANCE OF EQUIPMENT
H. FLOORS AND TRAFFIC ROUTES
I. FALLS AND FALLING OBJECTS
J. WINDOWS
K. SANITARY CONVENIENCES
L. DRINKING WATER
M. CHANGING ROOMS
N. FACILITIES FOR RESTING AND EATING
ASSIST CLIENTS SATISFACTORY RESPONSE
Client Responses
Assessing your client’s satisfaction with all aspects of the Wellness Massage
services, you provide valuable input to guide modifications and improvement in service
delivery. The tool specifically develops for this growing sector/industry provides some
background on why it is important to collect client satisfaction feedback. Furthermore, this
tool discusses the timing, frequency, and options for data collection. Additionally, the tool
describes how to analyze and use client satisfaction results to plan improvements in client
services.
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Why Conduct Client Satisfaction Assessments?
Conducting client satisfaction activities can help you to:

 Identify opportunities for service improvements;
 Identify what clients want as opposed to what you or your staff think they want; and
 Provide feedback to service delivery staff, management, and others about program
effectiveness.
Steps in the Process

In order to carryout successful client satisfaction activities, the following steps should be
completed:
1. Decide what you want to look at and learn. Research shows there are six basic areas of
the most concern to clients. Those areas are: Amenities; People Skills; Environment;
Medical Expertise; Affordability and Systems.
2. Choose which method you want to use to collect information from clients about their
satisfaction with your services.
3. Select who will be involved in collecting information from clients and prepare them for
that role.
4. Interpret the data you obtain from clients so you can use it to improve services.
5. Share the results with staff and get them involved in planning improvements.
http://www.familypact.org/Files/Provider/Provider%20Resources/Quality
%20Improvement%20Tools/2011-
0927_ClientSatisfactionQIToolandSampleSurveys_508.pdf
Activity. Assess Your Skill
Direction: Look 2 clients and conduct Client Satisfaction Assessments.
They will rate your performance using the scale below.
Name: _____________ Gender:_____________

Age: ________________
5 4 3 2 1
1. Massage therapist appearance
a. The therapist wear clean garment
b. Therapist has short hair or neatly tied
c. Has short nails
2. Communication
a. Instructions are being given from time to time
b. My queries were all answered well
3. Preparing clients for body massage
a. A short interview was carried out
b. A short orientation was done
4. Massage technique
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a. I feel secure during the session.

b. use of oils and other essences were used
c. Pressure in every strokes suits to my need
Over all Rating _________
Post Test 3
Test I. Multiple Choice
Direction: Choose the letter that best describes the statement. Write the answers on your
quiz notebook.
1. What do you call the type of drape used to protect the client hair?
a. Facial drape b. Gluteal drape c. Breast drape d. Turban drape
3. a. Risk b. Danger c. Hazard d. Warning

is the very common precautionary measure we oftentimes read in labels of any supplies
used in cleaning or disinfecting.
3. Safest substance found in spa salon is known as the _______.

4. What is the technique of using a large towel or sheet to keep you covered while getting
a massage?
a. Draping b. Massage c. Cupping d. Hygiene
5. What do you call the massage stroke wherein the hands skim over the surface of the
skin?
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a. Effleurage b. Percussion c. Petrissage d. Vibration
6. What massage stroke wherein the hand is placed and vibrated over the target area is
called as _____.
7. A kind of massage stroke that uses pressure to the tissues.

a. Vibration b. Knead c. Beating d. Petrissage
8. What is the regular time duration for back massage?

a. 20 mins b. 5 minutes c. 7 minutes d. 6 minutes
9. What is the kind of manipulation that pinches and moves the muscle from side to side in
a rocking manner?
10. The massage stroke where the hands strike the target area is known as ______. a.
Vibration b. Effleurage c. Taponement d. Petrissage
Test II. True or False:

Direction: Write the word TRUE on the remarks column if massage is appropriate
with the stated condition and FALSE if it is inappropriate. Use your quiz
Conditions TRUE FALSE

1 Blood clots
2 Bleeding
3 Fever
4 Fracture
5 Heart disease
6 Infectious disease
7 Kidney or liver disease
8 Pregnancy-induced diabetes
9 Severe cold
10 Menstrual Period
Test III. Matching Type

Direction: Match Column A with Column by identifying the pictures below. Write the letter of the
answer.
Column A Column B
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1. face towel a
2. thermometer b.
3. basin c.
4. sphygmomanometer d.
5. sanitizer e.
f .
1-5. Write a five-sentence paragraph describing the phrase “Wellness Massage”. Use your
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
______________________
Rubric:
Clarity and Accuracy of Concept: (3 pts)

Grammar Composition (2 pts.)
Total 5 pts
Let’s try this. Open-Ended Statement
Directions: Complete the open-ended statements below with your perception, opinion on
the concepts onTopic:
wellness massage.
Wellness Massage(10 points)
Before, I thought that___________________________________________
____________________________________________________________
____________________________________________________________
But now, ____________________________________________________
____________________________________________________________ 161
____________________________________________________________
I can ________________________________________________________
Rubric for grading:
Concept: (5pts)
Articulation (5 pts.)
Total 10 pts
QUARTER 4
POST-ADVICE AND POST POST-SERVICES TO CLIENTS
Overview
One feels relax and take pleasure every after treatment. But some mild
reactions such as muscle pains, tiredness, dizziness is being experienced by
the client due to toxins released from the body. So, it is very important to
have some follow up or after care body massage. Balanced diet is one to be considered
also.
This unit covers the knowledge, skills and attitudes required to advise on post
wellness services. In this part, introducing products and services should also be given.
Keeping the client informed about all the possible treatments and products available within
your salon is vitally important. Not only is it enlightening for the client, allowing her to make
informed choices, but it is also essential if your business is to survive in a very competitive
market.
This unit covers the knowledge, skills and attitudes required to advise on post
wellness services.
Pretest: 4
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Multiple Choice: Read the statement carefully. Choose the best answer and write it in your
answer sheets.
1. The ______helps eliminate the toxins from the body.
a. juice b. tea c. water d. wine, helps eliminate the toxins from the
body.
2. A person must maintain a ______
a light healthy meal

b heavy healthy meal
c more vegetables
d juicy fruits
3. If possible avoid __________ before performing aftercare services.

a. alcohol
b. exercise
c. too much eating
d. drinking plenty of water for about 24 hours
4. After treatment has been given to a client, he/she feels

a. startle b. creepy c. canny d. relaxed
5. The most common body reactions in the aftercare services,
a. aching/soreness of muscles,
b. tiredness,
c. heightened emotional state
d. dizzy
6. The backbone of any successful business is customer service and meeting clients’
needs and expectations in terms of
a. both product use and beauty therapy services
b. products services
c. beauty therapy services
d. supplies
7. In preparation of a room to be used in services, which is more appropriate?

a. warm, well-ventilated area
b. a quiet area, away from distracting noise
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c. low and diffused lighting

d. a spotlessly clean environment
8. What is the best after care products to be advised to clients?

a. Pre-blended aromatic plant oils
b. Exfoliates
c. Herbal teas and beverages
d. Mud/clays
9. .It helps to increase the intake of oxygen and the elimination of carbon dioxide
a. Deep breathing exercises
b. Weights
c. Dancing .
d. travelling are helpful to everyone as they
10. One of the after care services given to client is,
a. eatingt a light healthy meal
b. taking variety of soups
c. eating more fruits
d. drinking litres of water so the body can concentrate on healing.
II. TRUE or FALSE.
Direction: Read and analyze carefully the statements. Write the word TRUE if it is correct
and FALSE if it is wrong. Write your answers in your quiz notebook.
_______1. Making the clients feel welcome and at home with a friendly “Hello is a nice
gesture or strategy used in rebooking clients
_______2. After any massage, spa or holistic treatment, try to rest and relax for the rest of
the day, if not, for a few hours at least.
_______3. Deep breathing exercises are helpful to everyone as they increase the intake of
oxygen and the elimination of carbon dioxide.
_______4. For the tense, overworked client she may be advised to reduce workload, that
s/he makes time to rest, takes a relaxing bath and goes to bed early

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_______7. Immediate bathing should be avoided, at least 6 hrs. after the service is
being advised.
______ 8. Home care advice is very beneficial for the client, as it involves them in the
_______9. You may feel a little light headed after the hot stone massage & body
massage aftercare
_______10. Drink plenty of water to hydrate & flush toxins
II. IDENTIFICATION: Write your answer on the space provided each number.
_____________1. It means being free from tension and anxiety.
_____________2. It involves visualizing pleasantly, suiting situations.
_____________3. It allows the client short time to settle and let go of tension.
_____________4. It is a technique used which means pull the feet up hard
and let go.
_____________5.It is a term used to push the feet down hard and let go.
III. Classify the following massage product if supplies , tools and equipment. Write A if
supplies and B if tools and equipment
_______1. massage oil
______ 2. shiatsu foot warmer
______ 3. food supplement
______4. neck and shoulder massager
______5. massage cream
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Learning Outcome:
Perform after care service
Identify and explain products
Enumerate and explain other services
Suggest quality and acceptable massage products
PERFORM AFTERCARE SERVICES
Massage After Care Advice
2. Drink plenty of water or herbal teas to help eliminate the toxins from the body.
3. Cut down on drinks containing caffeine so the body can begin to heal
4. Eat a light healthy meal so the body can concentrate on healing
5. Rest as much as possible
6. If possible avoid alcohol for about 24 hours.
7. If aroma therapy oils were used, try to avoid a bath/shower for the 2 hours
After treatment you will usually feel relaxed and enjoy the benefits of the treatment.
Occasionally though, you may experience a reaction from the treatment, however these are
mainly due to the toxins being released from the body, as the body is rebalancing and
cleansing itself.
More common reactions can include: aching/soreness of muscles, tiredness

,heightened emotional state. Less common reactions can include : headache, dizziness or
nausea. Excessive urination, increase in bowel movements. Irritation, skin changes,
fatigue, hyperactivity, change of appetite.
Hot Stone Massage & Body Massage Aftercare
You may feel a little light headed

Drink plenty of water to hydrate & flush toxins
Eat light, easy to digest meals
Drink herbal teas or fresh juice
Avoid alcohol, caffeine and cola
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Avoid heat and direct sunlight

Take time out for relaxation
Reschedule for 4-6 weeks time
1. Identify products and services
1. Products - May include but are not limited to:

1.1 Pre-blended aromatic plant oils
1.2 Exfoliates
1.3 Herbal teas and beverages
1.4 Mud/clays
1.5 Herbal baths and poultices
1.6 Minerals (alum, incense, etc.)
2. Services - May include but are not limited to:

2.1. Herbal baths and scrubs
2.2. Body Services
2.3. Wellness and relaxation techniques
2.4. Exercise programs
2.5. Diet and nutrition programs
2.6. Detoxification programs
3. Aftercare products - May include but is not limited to:

3.1 Herbal products
3.2 Body oils
4. Aftercare services - Must include but are not limited to:
4.1 Rest period after service

4.2 Immediate bathing should be avoided (at least 6 hrs.
after the service)
4.3 Offering warm tea
❖ Home advice ❖
Home care advice is very beneficial for the client, as it involves them in the
treatment and encourages them to take control of their condition. It also provides
linkage between one treatment and the next. The advice given will obviously depend on the
client’s need and condition, e.g. the overweight client or a client with cellulite will need
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dietary advice. For the tense, overworked client you may suggest that s/he tries to reduce
her/his workload, that s/he makes time to rest, takes a relaxing bath and goes to bed early.
You may also teach relaxation techniques and advise her/him to practice these at
home. Those with poor posture can be taught corrective exercises. Deep breathing
exercises are helpful to everyone as they increase the intake of oxygen and the elimination
of carbon dioxide. These techniques are explained in the following text
❖ Diet ❖
Advice to clients
It is important that clients are made aware of the factors that are thought to
contribute to the build-up of fat and cellulite. They should be encouraged to follow a self-
help, daily regime that will increase the efficiency of the treatment.
The following home advice should be given:
A. Eat a well-balanced diet:
Include all the nutrients necessary for health such as:

- a little fat
- proteins
- carbohydrates
- vitamins
- minerals
- water and fiber
- eat plenty of fresh fruit and vegetables (5 portions/day are
recommended)
- do not overcook vegetables
- eat oily fish such as herring, trout, mackerel and salmon/
- eat whole meal foods such as whole meal bread, pasta, rice,
cereals, pulses, beans, nuts and seeds
- reduce intake of saturated fat found in butter, dairy products and
red meat
- reduce intake of sugar and salt
- reduce intake of alcohol – 7 to 14 units per week only
- drink around 3 liters of water per day
B. Relaxation
Relaxation means being free from tension and anxiety, which are normally
caused by the stresses of life, which upset the body balance. It is impossible to
remove all the stressors in life and a certain amount of stress is desirable as it can produce
feelings of thrill and excitement. The ability to relax is extremely important as it combats
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stress and reduces its harmful effects such as fatigue, lethargy, illness and psychological
problems.
Clients who lead very busy lives or are coping with worries or dealing with unhappy
situations may find it very difficult to relax. Advising them and showing them ways of
reducing stress and promoting relaxation can form an important part of treatment. Once
they have recognized the difference between the tense state and the relaxed state
they can continue to practice at home.
C. Preparation
The first consideration is to prepare the room or cubicle and create the right
conditions to promote the relaxation response. These will be the same conditions required
as those for massage treatment, namely:
➛ a warm, well-ventilated area

➛ a quiet area, away from distracting noise
➛ low and diffused lighting
➛ a spotlessly clean environment
➛ soothing décor in pastel colours
➛ a comfortable couch or mattress on the floor
➛ clean linen and towels for every client; these to be boil-
washed after each use
➛ light blankets for additional warmth
➛ very soft, slow-moving music may be played if the client
dislikes absolute quiet.
D. Relaxation Techniques
There are many techniques that may be used to encourage the client to relax. They
may be combined for maximum effect.
The relaxation response involves the client’s response to a quiet soothing

environment: total concentration on a particular object while trying to let go of all tension.
This is sometimes sufficient to promote the relaxed state and can be practiced anywhere.
Visualization or imagining involves visualizing pleasantly soothing situations

conducive to relaxation, e.g. lying on a beach, looking at a tranquil scene etc.
Progressive relaxation aims to develop an awareness of the difference between

feelings of tension and relaxation. Contraction followed by relaxation of all the muscle
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groups is performed, working around the body. This is a very effective method of promoting
relaxation.
Progressive Relaxation Technique
The client should lie on a mattress and be fully supported. The client may
choose to lie on the back, in the recovery position or half lying if the client has difficulty in
lying flat. The client must be well supported using plenty of pillows under the head, knees
or as required. Allow the client a short time to settle and let go of tension. During this time
encourage her/him to breathe deeply and let go as s/he breathes out.
The technique is then practiced as follows, beginning with the feet and repeating
each movement three times:
 Pull the feet up hard (dorsi-flexion), and let go

 Push the feet down hard (plantar flexion), and let go
 Push the knees down hard against the floor, and let go
 Push the leg down hard against the floor, and let go
 Tighten the buttock muscles hard, and let go
 Pull the abdominal muscles in hard, and let go
Massage and Holistic Aftercare
After any massage, spa or holistic treatment, please follow our aftercare advice.
 Try to rest and relax for the remainder of the day, if not, for a few hours at least.
 You may feel relaxed and sleepy after your treatment. Take care if you are driving or
working.
 Keep warm as massage and relaxation treatments can make you feel more sensitive
to the cold.
 Drink plenty of water after your treatment to rehydrate your body, reduce fatigue and
to help eliminate toxins from your body.
 Avoid alcohol and minimize tea and coffee, try to stick with water and/or herbal teas.
 Try to avoid eating a heavy meal, eat light for the rest of the day to allow your body
to concentrate on the natural healing and encourage detoxification.
 Sometimes people experience some tenderness for 24 hours or so after a massage.

If you do feel a little sore, do some light gentle stretches or take a warm bath with
salts. And remember to tell your therapist about your experience so that it can be
taken into consideration in your next session.
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 If you have had a treatment with aromatherapy oils: To gain maximum benefit from
the healing oils, try to avoid washing/showering the oils off for a few hours as they
will continue to be absorbed by the skin after your treatment has ended.
Hot Stone Massage & Body Massage Aftercare
You may feel a little light headed

Drink plenty of water to hydrate & flush toxins
Eat light, easy to digest meals
Drink herbal teas or fresh juice
Avoid alcohol, caffeine and cola
Avoid heat and direct sunlight
Take time out for relaxation
Reschedule for 4-6 weeks time
Once Leaving the Salon
 Try to relax and take it easy for the rest of the day – if you can and feel the need to,
nap.
 Drink plenty of water for 24 hours after your massage as your lymph nodes, which
have been stimulated, are removing toxins from the body. Your urine might be much
darker than usual – this is due to the toxins leaving your body
 Avoid heat treatments (hot baths / showers, body wraps, saunas, sunbeds) for 24
hours.
 Avoid alcohol, smoking, caffeine and fizzy drinks as they can dehydrate your body
and add more toxins to your body. This would reverse the effects of the massage,
since the massage is in-turn aiding the body in removing the accumulation of toxins.
 Avoid eating a heavy and especially spicy meal so your body can focus on natural
healing and detoxifying itself.
 Healing Reactions’ may take place after your massage and are completely normal-
showing that the massage is working well and your body is responding to the
treatment. Indications of this may result in the following:
 Fatigued or tired (although this could be a sign of deep relaxation, especially if you
are usually always on the go)
 Increased sweating, thirst or urination
 Irritable or energised
 Heightened emotions (low or high)
 Runny, stuffy or blocked nose
 Sound sleeping and vivid dreams
171
Maintaining your Results
Massages are recommended often, especially due to the fast-paced and stressful lives that
we are living. To maintain the results, you can try the following:
 Take a warm bath once a week – this will help to loosen up your muscles.
 Relax and distress – listen to music, burn some essential oils, etc.
• Find time to exercise (especially strength training) and stretch (yoga is excellent).
 Exfoliate and moisturize your body regularly.
 Stand up and walk around and stretch – especially if sitting a long time at a desk and
/ or on the computer.
 Throughout the day, massage your shoulders, and other areas that feel stiff.
 Sit in a correct position and you might want to raise your legs a bit.
Popularity: 2% [?]
- See more at: http://myskinandco.com/before-and-after-care-advice-for-the-massage-

client#sthash.rbSJHfG6.dpuf
Rebooking a Client
Rebooking a client to create a relationship is the key to a successful practice.
To do this, I allow an extra 30 minutes per client. We name goals, note changes
since the last session, and become clear what brought the client into my studio each visit.
Having all of this information prior to working allows me to check in with progress,
determine my course of action, and follow up. From there, I am able to create future goals
that complement the client’s goal that session. For example, if my client came in with
sciatic pain, I can discuss the importance of growing support for the pelvis through other
areas of the body, as well as explaining the relationships of the participating muscles. By
outlining what we might accomplish by addressing those areas, the client knows I am
interested in her personal wellness. People seeking relief in the body do so because
they are in need of change. When I suggest my strategy of change for the client, the
client often returns (Heather Corwin. Altadena, California).
Strategies Used in Rebooking Clients
1. Making them feel welcome and at home with a friendly “Hello, so good to see
you” as they arrived, as well as “I really appreciate you being here,” as they
were leaving.
2. Asking them to set future appointments before leaving the office. (Always
assuming they wanted to return).
172
3. Providing effective, quality massage therapy sessions.
4. Timely service, including not shorting their time (an hour in my office meant 60
or more minutes).
5. Being diplomatic.
6. Fresh, clean linens and lotions.
7. Letting clients know we really cared about them.
8. Keeping talk to a minimum; learning to listen.
9. A refreshing, warm, cheerful atmosphere
10. Reasonable fees.
Glittering Ideas
- Balance energy intake with energy output: if the diet provides just enough
energy to meet body requirements, there is no surplus to be stored,
therefore no fat to be deposited.
- To reduce fatty tissue, energy input must be less than energy output. Only
then will fat be utilized from body stores to provide required fuel reducing
the diet and increasing aerobic activity is the best regime for reducing fat
(e.g. walking, jogging, swimming or cycling for 20–30 minutes, twice to
three times per week, is excellent).
- Avoid wearing tight clothes that apply pressure and restrict the circulation,
such as tight jeans or trousers, tight belts, underwear and corsets.
- Take plenty of exercise and keep mobile during the day. If in a sedentary
occupation, it is advisable to walk around, swing the legs and stretch at
regular intervals.
- Breathe correctly and deeply: practice deep breathing, thus using all areas
of the lungs. Breathe in deeply and feel the sternum move forwards, the
ribs move outwards and the diaphragm move downwards, pushing the
abdomen out. Breathe out and feel the sternum move back, the ribs move
in and down and the abdomen pull in when sitting or lying, breathing is
shallow and uses mainly the upper chest. Deep breathing uses the chest
capacity to the full and increases the intake of oxygen. The alternating
pressure in the thoracic and abdominal cavities also stimulates the
circulation around the body.
- Eat plenty of roughage and drink 2–3 litres of water per day. This will aid
digestion, prevent constipation and facilitate the elimination of waste
products from the body.
173
Wellness Massage Tools and Equipment
174
Tools and Equipment IIlustrations Descriptions
electric foot massager
Bon Vital massage

lotion, crèmes, gels Bon vital uses science and
Massage sticks
and oils. innovation to create products
that are not only wellness for
the skin, but also good for the
environment, ensuring a better
TouchPointe
world for all of us to live
Centre, (distributor)
in. Stop by to get your
massage supplies and save
yourself the shipping charges.
Shiatsu foot warmer If we do not have what you are
looking for from Bon Vital we
are delighted to order it for
skin treatments you.
Pharmagel offers a new

generation of specialized skin
treatments that are
single thumb savers customizable based on your
massage skin type. Using a formulation
of pharmaceutical grade
ingredients, a special collection
of natural herbs, vitamins, and
botanicals Phamagel products
are remarkably effective and
have immediate and lasting
Spiky Massage Balls
results
Hydro-therapy foot
massager
175
Neck & Shoulder Massager

WELLNESS MASSAGE PRODUCT SUPPLIES

Paraffin – better than its reputation Massage
massage lotions are based on
pharmaceutical white oil, also called soothes
MASSAGE
liquid paraffin. It does not penetrate the body
LOTIONS
the skin and ensures long lasting and soul.
gliding effects and optimal conditions You can
during massage, while guaranteeing
the best skin tolerability. intensify
these
Massage Lotion Urea for extremely effects by
dry skin and problem skin choosing
WELLNESS Massage Lotion Alkaline to support
the right
MASSAGE the acid-alkali balance
Massage Lotion Q 10, which also massage
LOTIONS prevents premature skin aging and product.
oxidative stress. Different
In this way, every massage becomes
skin types
a feel-good experience.
require
different
For a soothing and relaxing massage, media.
MASSAGE the rich massage creams offer all
CREAMS AND advantages of the proven SCHUPP
BODY massage lotions.
BUTTERS Body butter
Recipes with natural ingredients such
as cocoa butter, almond and thistle oil
as well as additional moisturizers
nourish and spoil the skin during the
massage or pack.
The proven massage oils with vitamin
E and jojoba oil are free of
MASSAGE preservatives and colours. As a
OILS neutral massage oil or enriched with
essential oils, our massage oils offer
the opportunity to specifically address
customers’ wishes. They range from
neutral or fruity oils to naturally pure
bio ayurveda massage oils.
This special series is based on

AROMATIC nourishing plant oils. They are free
MASSAGE of preservatives, emulsifiers and
OILS colours. Our aromatic massage
and body oils are also highly 176
valued after scrubs or as daily,
gently scented skin care
http://schupp.eu/en/Produkte/Physiotherapie/PraeparateFuerPhysikalischeTherapie/
Massagemittel.php
Our original vegetable based

glycerin soap recipes are each unique
& handmade in the traditional cold
process method, producing a silky,
Natural Soap creamy lather for healthier, softer skin.
In all of our vegetable-based bar
soaps, the fat comes from palm, olive,
coconut, rice bran and other select
vegetable oils.
Soap products are 100% natural

skin & beauty care treatments. We
use the best quality wild crafted
rainforest herbs, fresh tropical fruits,
and select floral essences to hand
craft some of the finest premium grade
3 1/2 oz natural facial & body
cleansing bars available
Food
supplement
Coconut Palm for Heart Health, Immune Support,

Oil and Weight Loss
Mangoosteen Mangoosteen contains all the

fruit phytonutriment xanthones with
over forty free radical scavenging
anti-oxidants which preent cardio
177
vascular disease
How to Promote Additional Products or Services to Clients
The backbone of any successful business is customer service and meeting clients’
needs and expectations in terms of both product use and beauty therapy services. Keeping
the client informed about all the possible treatments and products available within your
salon is vitally important. Not only is it enlightening for the client, allowing her to make
informed choices, but it is also essential if your business is to survive in a very competitive
market.
Good Communication to introduce products and services
Spotting opportunities for offering clients additional products or services is easy if

you are receptive and have your ears and eyes open. Very often they will ask. Either they
have heard about a treatment from another client, or they see something going on that they
want to know more about. A special day or occasion will trigger extra interest.
If the client does not ask directly, it could be she is shy about asking, or does not
know you offer a certain treatment. Tell her all about it – and use the current treatment to
start the discussion. The consultation always provides a good opening to talk through
alternative options to the client’s normal treatments,
.
2. Giving accurate information

Do try to be as accurate as you can when giving information. Not only is your
professional reputation at stake, but you also have a legal obligation not to give any false or
misleading information to the client. As a consumer, your client has legal rights to protect
her, and you, or your salon, will be liable for prosecution if found to be in breach of the law.
Not only that, you will lose your clients very quickly if they have no faith in the information
you are giving them, and if the products you recommend are unsuitable for their needs.
3. Salon and legal requirements

Underpinning all the product knowledge and treatment skills you have to pass onto
your clients are the legal aspects of promotion, selling and client and consumer rights.
4. Timing your discussion

It is important to give the client the time to ask questions, so choose an appropriate
moment to discuss her queries. During a treatment is fine if it is one where you can
maintain a conversation and have lots of eye contact. A manicure, pedicure or waxing is
178
ideal for this, as the client is awake, upright and alert. Talking during a facial will detract
from the quality of the treatment and all relaxation properties will be lost. Do not pick
moments when the client is distracted, i.e. when she is trying to get dressed or pay for her
treatment. Where possible, keep the question and answer session quiet and
confidential – not everyone in the salon should hear about her future bikini wax! It
is important to hold the client’s attention and focus entirely on her questions. This
will give her the confidence of knowing that your suggestions really are in her
best interests.
 Provide post-advice and post-services to clients

- Identify products and services and their benefits and comparative advantage*
- Explain, maintain and convey products and services to clients and other staff members*
- Apply comparisons on competitors’ products and services*
- Recommend specialized products and services*
- Monitor client according to workplace policies and procedures*
- Perform aftercare services in accordance with client’s wellness program, workplace
policies and procedures *
- Administer service
Once Leaving the Salon
 Try to relax and take it easy for the rest of the day – if you can and feel the need to,
nap.
 Drink plenty of water for 24 hours after your massage as your lymph nodes, which
have been stimulated, are removing toxins from the body. Your urine might be much
darker than usual – this is due to the toxins leaving your body.
 Avoid heat treatments (hot baths / showers, body wraps, saunas, sun beds) for 24
hours.
 Avoid alcohol, smoking, caffeine and fizzy drinks as they can dehydrate your body
and add more toxins to your body. This would reverse the effects of the massage,
since the massage is in-turn aiding the body in removing the accumulation of toxins.
Avoid eating a heavy and especially spicy meal so your body can focus on natural
healing and detoxifying itself.
 ‘Healing Reactions’ may take place after your massage and are completely normal-
showing that the massage is working well and your body is responding to the
treatment. Indications of this may result in the following:
 Fatigued or tired (although this could be a sign of deep relaxation, especially if you
are usually always on the go)
 Increased sweating, thirst or urination
 Irritable or energised
 Heightened emotions (low or high)
 Runny, stuffy or blocked nose
 Sound sleeping and vivid dreams
Maintaining your Results
179
Massages are recommended often, especially due to the fast-paced and stressful
lives that we are living. To maintain the results, you can try the following:
• Take a warm bath once a week – this will help to loosen up your muscles.
• Relax and distress – listen to music, burn some essential oils, etc.
• Find time to exercise (especially strength training) and stretch (yoga is excellent).
• Exfoliate and moisturize your body regularly.
• Stand up and walk around and stretch – especially if sitting a long time at a
desk and / or on the computer.
• Throughout the day, massage your shoulders, and other areas that feel stiff.
• Sit in a correct position and you might want to raise your legs a bit.
Activity. Salon Planning

Direction: Plan a spa salon as your own business. Be able to illustrate all
the necessary requirement and be ready for advertisement.
Make use of this sample format.
______________________
Name of Business (should be unique , not existing)
_______________________
Type of Business (Sole/ Partnership/ Corporate)
List down the services to be offered and its corresponding fee.

Services Amount
____________________ ________
____________________ ________
____________________ ________
____________________ ________
____________________ ________
____________________ ________
Note: Try to make your plan convincing and appealing
You may also consider giving discounts for a certain period
180
Post Test 4
Multiple Choice: Read the statement carefully. Choose the best answer and write it in your
answer sheets.
1. The ______helps eliminate the toxins from the body.
a. juice b. tea c. water d. wine, helps eliminate the toxins from the
body.
2. A person must maintain a ______
a light healthy meal

b heavy healthy meal
c more vegetables
d juicy fruits
3. If possible avoid __________ before performing aftercare services.

a. alcohol
181
b. exercise
c. too much eating
d. drinking plenty of water for about 24 hours
4. After treatment has been given to a client, he/she feels

a. startle b. creepy c. canny d. relaxed
a. aching/soreness of muscles,
b. tiredness,
c. heightened emotional state
d. dizzy
6. The backbone of any successful business is customer service and meeting clients’
needs and expectations in terms of
a. both product use and beauty therapy services
b. products services
c. beauty therapy services
d. supplies
7. In preparation of a room to be used in services, which is more appropriate?

a. warm, well-ventilated area
b. a quiet area, away from distracting noise
c. low and diffused lighting
d. a spotlessly clean environment
9. What is the best after care products to be advised to clients?

a. Pre-blended aromatic plant oils
b. Exfoliates
c. Herbal teas and beverages
d. Mud/clays
9. .It helps to increase the intake of oxygen and the elimination of carbon dioxide
a. Deep breathing exercises
b. Weights
c. Dancing .
d. travelling are helpful to everyone as they
10. One of the after care services given to client is,
182
a. eatingt a light healthy meal

b. taking variety of soups
c. eating more fruits
d. drinking litres of water so the body can concentrate on healing.
II. TRUE or FALSE.
Direction: Read and analyze carefully the statements. Write the word TRUE if it is correct
and FALSE if it is wrong. Write your answers in your quiz notebook.
gesture or strategy used in rebooking clients
_______4. For the tense, overworked client she may be advised to reduce workload, that
s/he makes time to rest, takes a relaxing bath and goes to bed early

being advised.
______ 8. Home care advice is very beneficial for the client, as it involves them in the
massage aftercare
II. IDENTIFICATION: Write your answer on the space provided each number.
_____________1. It means being free from tension and anxiety.
_____________2. It involves visualizing pleasantly, suiting situations.
183
_____________3. It allows the client short time to settle and let go of tension.
_____________4. It is a technique used which means pull the feet up hard
and let go.
_____________5.It is a term used to push the feet down hard and let go.
III. Classify the following massage product if supplies , tools and equipment. Write A if
supplies and B if tools and equipment
_______1. massage oil
______ 2. shiatsu foot warmer
______ 3. food supplement
______4. neck and shoulder massager
______5. massage cream
SUMMATIVE TEST
I.TRUE or FALSE. Write T if the statement is true and F if false.
massage aftercare
_______3. Home care advice is very beneficial for the client, as it involves them in the
being advised.
184
________7. For the tense, overworked client she may be advised to reduce workload, that
s/he makes time to rest, takes a relaxing bath and goes to bed early.
gesture or strategy used in rebooking clients.
II. Multiple Choice. Read each questions carefully. Encircle the letter of your
choice.
1. Some massage therapists focus on the shifts in awareness and psychological

insight that can be brought about with massage.
a. Transformational or psychotherapeutic massage
b. Pampering
c. Sports Massage
d. Relaxation/stress/ stress reduction.
2. Modern massage techniques have evolved mainly from a system developed by a

Swedish physiologist called Per Henrik Ling (1776– 1839). He developed a system of
passive and active exercises known as ‘Swedish Remedial Gymnastics’ and also a
system of massage movements. Ling used the terms, except one (1)
a. ‘effleurage’,
b. ‘petrissage’,
c. ‘vibration’,
d ‘ventilation
3. These details will indicate whether massage will be helpful to this client and will
influence the type of massage to be given,
a. Past Personal Information
b. Past Medical History
c. Present Medical History
d. Present Personal Information
4. This refers to the type of massage treatment that might be found in some spa and
hair salons.
a. Transformational or psychotherapeutic massage
185
b. Pampering
c. Sports Massage
d. Relaxation/stress/ stress reduction
5. As early as 3000 BC, the

a. Chinese
b. Japanese
c. Vietnamese
d. Swedish
practiced massage to cure ailments and improve general health
6. Around 500 BC the Greek physician

a. Herodicus
b. Abacus
c. Hepartacus
d. Eherodicus
used massage with oils and herbs to treat medical conditions and diseases.
7. This is the most widely used form of massage used for relaxation.
a. body massage
b. stone massage
c. sports massage
d. pregnancy massage
8. It is defines as simply the exchange of messages by human beings,
a. Communication Process b. Communication Standards

c. Communication Problem d. miscommunication
9. As the communication process continues, it becomes a communication

A. cycle B. stroke C.routine D. requirement
10. It is often said that human communication consist of
186
A. 93% body language while only 7% of communication consists of words

themselves.
B. 95% body language while only 5% of communication consists of words
themselves
C. 90% body language while only 10% of communication consists of words

themselves
D. 80% body language while only 20% of communication consists of words

themselves
11. For the consultation the client should be seated comfortably, with the
A. doctor B. dentist C. specialist D. therapist positioned along
side or opposite. The environment should feel warm and private.
12. Do not make false claims for treatments, but explain the benefits
A. fairly B. reasonably
C. practically D. realistically.
Be honest when advertising.
13. Before picking up the receiver, _______ or activity such as eating

chewing gum, typing etc. that may be heard by the calling party.
A. continue B. halt
C. discontinue D. disregard any other conversation
14. The hand is placed over the area and vibrated either up and down or
from side to side. The action produces vibrations in the underlying
tissue.
15. This massage strokes apply pressure to the tissues.

a. Vibration b. Knead c. beating d. Petrissage
16. Massage strokes that skims the surface of the tissues.

a. Vibration b. Effleurage c. beating d. Petrissage
17.This manipulation lifts the muscle away from the bone and moves it
from side to side in a rocking manner.
187
18. Massage strokes where the hands strike the tissues.

a. Vibration b. Effleurage c. Taponement d. Petrissage
. 19. _____ helps eliminate the toxins from the body.

a) juice b) tea c) water d) wine
21. . Eat _____so the body can concentrate on healing

a) light healthy meal c) more vegetables
b) heavy healthy meal d) juicy fruits
22. If possible avoid ____________ water for about 24 hours before performing aftercare
services.
a) alcohol b)exercise c) too much eating d) drinking plenty of 22.
23. After treatment you will usually feel

a) startle b) creepy c) canny d) relaxed

a) aching/soreness of muscles, c) heightened emotional state
b) tiredness, d) dizzy
25. Massage was introduced and found in the _______________.

a. harbor b. caves c. mountains d. forest
26. Safest substance found in spa salon

27. In the %’s methodology Seiketsu is the Japanese term for

a. standardize c. seiri - sort
b. self-discipline d. sweep
28. The translated English word for seiri is ________.

a. sort b. sweep c. self-discipline d. systematize
29. This can be done as an introduction to massage for clients who may not
reduction therapy when done on a regular basis, as in the office setting
a. Chair Massage
b. Pampering
c. Chiropractic adjunct
188
d. Relaxation/stress/ stress reduction

a. mass
b. mass’h
c. masser
d. massege
31. This details will enable you to contact the client quickly should you
a. personal details
b. doctors record
c. physical records
d. school records
III. Fill in the blanks. Choose your answer from the box and write it in the space provided.
32._______ is the chance, great or small that someone will e harmed by the hazard.
33._______ is technique of using a large towel or sheet to keep you covered while you’re
getting a massage.
34.An ______ is a region of the body in which nerves arteries, or vein lay close to the
body’s surface.
35.The time to gather and exchange information with the client is called
________________.
36.__________refers to standards and conducts of behaviour of an individual or

professional group.
37.__________refers to the type of massage treatment that might be found in some spa
and hair salons.
38.Massage is thought to increase _____ which is desirable in many conditions.
39._________ is the name of a workplace organization method that uses a list of five
Japanese words.
40.To gain the _____ of clients and establish an excellent reputation,
189
over the phone or in person
draping endangerment site risk ethics pampering
blood flow 5’s methodology consultation confidence

SYNTHESIS
interpersonal communication
SYNTHESIS
One of the roles of teachers is to recognize in developing health behaviours of learners. We

certainly know that much of the health habits later in life can be traced back to the things
that children learned in school.
This module aims to assist teachers and prepare learners in focusing on certain topics
relevant in their health being. This is organized in four Lessons showing the holistic concept
of wellness massage which include the following:
Planning a wellness massage program give emphasis on the history of massage which are
visible nowadays. How these massage discoveries came and plays a very relevant
practices in the modern world has to do with the information, understanding and the skills
required has to do with its effectiveness.
In providing pre-service to wellness massage has to do with how behavior is being

promoted which is very essential how an individual live a healthy life and promote quality of
life both the clients and the therapist. As what we believe, wellness is more than an
absence of diseases. These services one can give to the family and community as a whole
will build a healthy being. The application of the different techniques in massage is a
challenge that everyone should experience.
The surroundings that directly affect health and safety to clients should also be considered.
Part of this module also elaborates on the massage techniques and some Health Acts for
the therapist to understand and practice, so with the careful techniques to be applied to
clients is the most important.
And in performing after care services, care should be done. Giving advices with what to be
and how it should be maintained is another concern of both the therapist and clients.
190
Glossary:
Communication Process is simply the exchange of messages by human beings. It is the

transmission of ideas from the sender to the receiver through channels. Communication is
not complete if there is no feedback or response from the receiver back to the sender.
Consultation- is a very important part of the treatment – sufficient time must be allowed so
that it is not rushed. This is the time to gather and exchange information.
Ethics refers to the standards and conduct of behavior of an individual or professional

group.
Hazard – means anything that can cause harm.
Hearing refers to the sounds that you hear, whereas listening requires more than that: it
requires focus. It means being aware of both verbal and non-verbal messages.
Hygiene requirements the hygiene standards specified by an organisation or laid down by

law
Information Overload. surrounded with a pool of information.
Interpersonal Communication is the exchange of feelings and attitude in the

communication process
Listening is the ability to accurately receive and interpret messages in the communication
process. Listening is key to all effective communication, without the ability to listen
effectively messages are easily misunderstood communication breaks down and the
sender of the message can easily become frustrated or irritated.
Massage – the application of touch by one person to another, using manual techniques of
rubbing, stroking, kneading or compression, when done to produce relaxation, pain relief,
injury, rehabilitation, athletic preparedness or a career at your fingertips)
Massage Therapists – A massage practitioner who has received training in the

theory and practice of massage, and is competent to use massage as a means if promoting
pain relief, injury rehabilitation or health improvement. ( Massage a career at your
fingertips)
191
Personal details includes the basic information. These details will enable you to contact
the client quickly should you need to cancel or change an appointment or for any other
reason. They will also enable you to seek advice from his/her doctor should this be
necessary. Essential oils - Volatile plant oils extracted from certain aromatic plants that
have both physiological and psychological effects on the human body.
Policies – set of basic principles and associated guidelines, formulated

and enforced by the governing body of an organization, to direct and limit its action in
pursuit of long term – goals.
Procedures – A fixed, step-by-step sequence of activities or course of

action (with definite start and end points) that must be followed in the same order to
correctly perform a task.
Risk – is the chance, great or small, that someone will be harmed by the
hazard.
Safety – the state of being safe; freedom from the occurrence or risk of
injury, danger, or loss
Bibliography
Books:
 Williams, Anne, 2007, Spa Body Work A Guide for Massage
Therapists,
 Mo, Rosser , 2004 , Body Massage Therapy Basics (2 nd Edition),
Anatomy, Physiology and First Aid
 Borg, John. Body Language; 7 Essay Lessons to Master/Silent
Language, Prentice hall Life, 2008
 Communication with Clients – Wendy S. Mayers, (Step-by-Step, Guide
to Diagnosis and Treatment) 2014, Educational Concept
 Lifestyle wellness Coaching (2nd edition), James Gavin and Madelein
Mcbrearty, copyright 2013
 Wellness Services – Evidence Based Review and Examples) Good
Practice, Final Report, Lyn Winter Armatage, Stanfield et al, Observatory Report Series No.
76, Published 2010.
 Williams, Anne E. , Spa Bodyworks, Guide for Massage Therapist, 2015
 Rosser, Mo, Body Massage Therapy Basics, Second Edition 2004
Roseberry, Monica, The Body Shop Massage, 2005
192
 Ashley, Martin, Massage a career at your fingertips, 3 rd Edition,
Internet Resources:
http://spas.about.com/od/spaglossary/g/Massage-Draping.htm
http://www.skillsyourneed.com/ips/listening skill:htm (#ixzzz2ve/smnpS)
http://www.skillsyourneed.com/ips/listening skill:htm (#xzzz@ve2ATJP
http://www.apas.org.uk/index.php/complementary-therapy-service/massage-after-care-
advice/
http://www.baranduda-beauty.com.au/massage_aftercare.ph
Magazines/Newsletters/Journals
 Body Shop Business, March 2007, Newsletter
 Telephone Etiquette and Customer Service
Illustrations/ Pictures:
- https://www.hartsport.com.au/products/8-091
- http://www.asia.ru/en/ProductInfo/1254660.html
- http://www.cccme.org.cn/products/detail-3046110.aspx
- http://frank8188.en.made-in
- china.com/product/sqyQLPWxHlhR/China-Metal-Massage-Table-MT-002-.html
- http://cowboyfitzone.com/some-many-kinds-of-bedroom-antique-
chairs/images-of-lounge-chairs-for-bedrooms-with-reclaimed-wood-bedroom-
furniture/
- http://www.dovemill.co.uk/luxury_500gsm_latte_cotton_4_piece_bath_towel_s
ets
- http://www.rightway.com.my/index.php?route=product/category&path=147
- http://www.ebay.com/itm/NWT-Mens-Nautica-Sz-Small-100-Cotton-Navy-Blue-
Tropical-Print-Boxer-Underwear-/251461293121?
pt=US_CSA_MC_Underwear&hash=item3a8c42d441
- http://bumpyboo.com/best-lotions-for-acne-prone-skin/
- http://www.holistic-guide.com/massage-oils/
193
- http://www.amazon.com/Optimum-Copper-Tub-Ionic-
Detox/dp/B002TKPRXE/ref=pd_sim_sbs_hi_4?
ie=UTF8&refRID=0X8PQCT6VRJZPJ2RPESH
- http://frank8188.en.made-in-china.com/product/abFmeGXPbHhl/China-
Massage-Cushion-Face-Pillow-Special-Design-for-Woman.html
- http://angelskiss777.blogspot.com/2013/02/kates-magik-review-massage-body-
oils.html
-
- http://reikimasterthailand.com/images/12-meridians.jpg
-
(http://teachmeanatomy.info/upper-limb/areas/axilla/+
Video:
https://www.youtube.com/watch?v=2jTIIFhFi-o
https://www.youtube.com/watch?v=iunPc0IJsCU
https://www.youtube.com/watch?v=1XL8t7FRnbU
https://www.youtube.com/watch?v=rK4Z72CCog4
https://www.youtube.com/watch?v=DN_mz6FbJbg
http://www.massagenerd.com/endangerment_sites_massage.php
http://www.missouristate.edu/recreation/Wellness/169420.htm
http://karmajello.com/postcont/2013/06/Reflexology-FOOT1.jpg
http://healthsciencedegree.info/wp-content/uploads/2014/03/acupuncture-hand-chart.jpg
http://lifepositive.com/Body/Health/images/right-diagnosis1.jpg
http://www.familypact.org/Files/Provider/Provider%20Resources/Quality%20Improvement
%20Tools/2011-0927_ClientSatisfactionQIToolandSampleSurveys_508.pdf
http://www.ohgizmo.com/2009/12/21/osim-ucrown-2-enables-your-crazy-head-massage-
194
195

Final Module LM - Wellness Massage

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LM – WELLNESS MASSAGE Grade 10

K to 12 Basic Education Program

Technology and Livelihood Education (TLE) is one of the nomenclature in the

Content Standard Performance Standard

The learner demonstrates The learner independently

1. Discuss the relevance of the course.

2. Explain the basic concepts in wellness massage.

3. Strengthen ones PECs to undertake the course on wellness massage.

4. Explore on opportunities for wellness massage as a career.

6. Develop a product/service in Wellness Massage.

What is this module all about?

This module is self-instructional in nature. This is presented into different lessons,

This module has 4 lessons. Each lesson has the following:

How to Use the Module

Provide an honest answer on each item below.

2. Modern massage techniques have evolved mainly from a system

C. Present Medical History

5. As early as 3000 BC, the _____nationalities practiced massage to cure

8. Implies exchange of messages by human being.

9. As the communication process continues, it becomes a communication

10. Human communication consist of

D. 80% body language while only 20% of communication

11.Client consultation is being done by whom?

13. Before picking up a phone you should discontinue to ______.

16.Massage strokes that skims the surface of the tissues.

18. Massage strokes where the hands strike the tissues.

19. _______ helps eliminate the toxins from the body.

20. Kind of food that helps the body to concentrate on healing.

C. too much eating

22. After treatment you will usually feel

23. The most common body reactions in the aftercare services.

24. A word which means anything that can cause harm.

25. Safest substance found in spa salon

27. The translated English word for seiri is ________.

II. TRUE or FALSE. Write T if the statement is true and F if false.

III. Fill in the blanks

draping endangerment site risk ethics pampering

blood flow 5’s methodology consultation confidence

Personal Entrepreneurial Competencies (PECs)

Content Standards Performance Standards

The learner demonstrates understanding The learner independently creates a plan

of one’s PECs in Wellness Massage. of action that strengthens/ further develops

Entrepreneurship on the other hand is not just a simple business activity. It is a

At the end of this module, you are expected to:

- Identify areas for improvement, development and growth;

Task 1: Matching Type

Direction: Match the entrepreneurial competencies in column A with their meaning in

A. Explain why entrepreneurial are activities important to social development and

LEARNING GOALS AND TARGET

Goals and Learning Ultimate

READING RESOURCES AND INSTRUCTIONAL ACTIVITIES

Task 3: Group Activity

1. Explain the importance of assessing one’s PECs before engaging in a particular

4. Why is there a need to assess one’s PECs in terms of characteristics, attributes,

5. What is the significance of evaluating PECs of a successful entrepreneur? What

Assessment of Personal Entrepreneurial Competencies (PECs) and skills vis-à-vis a

The entrepreneurial competencies refer to the important characteristics that

Below are few important characteristics/traits/attributes of a good

 Hardworking: One of the important characteristics of a good entrepreneur is

 Self-confident: Entrepreneurs have confidence in one’s ability and own

 Committed: A good entrepreneur accepts full responsibility of everything in

 Ability to accept change: Nothing is permanent but change. Change occurs

 Creative: An entrepreneur should be creative and innovative to stay in the