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HOUSE KEEPING

What is a Housekeeping Standard Operating Procedure (SOP)?


A housekeeping SOP is a documented, step-by-step process on how to effectively perform
routine cleaning and maintenance tasks. Housekeeping SOPs are primarily used in hotels by
maids, house cleaners, commercial housekeepers, and housekeeping managers. Following
housekeeping SOPs are important in delivering consistent quality service and can support
positive reviews and star ratings.
A Housekeeping SOP Checklist is used as a guide to ensure that the standard cleaning
protocols set by an establishment are followed. This checklist can be used by housekeepers,
cleaners, and housekeeping managers to ensure that rooms are clean and adequately prepared
before allowing the next guest to check in.

1. Ensure that doors, lights, windows and amenities are working properly.
2. Check if the room and bathroom is clean and toiletries and other necessities are
provided for the next guest.
3. Confirm that hotel brochures, along with the hotel's food and drink menu is
available.
4. Sign-off with a digital signature from inspector or assigned housekeeper.

This article will briefly discuss:


1) the importance of Housekeeping SOPs;
2) technology you can use to ensure compliance with Housekeeping SOPs;
3) top 6 Housekeeping SOP checklists you can download, use, and customize.

Guest Room Inspection


Instructions:

1. Follow this Hotel Room Inspection SOP by answering ✔or X.


2. If the answer is X, take action to fix/replace/supply what is needed if able then answer ✔.
3. If unable to fix/replace/supply what is needed, use the 'action' feature to contact the
responsible department/person.
Guest Room

Upon entering the guest room, check if:


Doors are working properly

X
Light switches are working

X
Windows open and close properly

X
Windows are free of cracks

X
Window glass is clean

X
Drapes are straight and working properly

X
Controls for air conditioning/heat work properly

X
Air conditioning filter clean is clean

X
Lamps are working

X
Wall lights are working

X
Lamp shades are clean and straight

X
Beds are correctly made

X
Pillows are fluffed and even

X
Bedspreads are straight

X
Mattresses are firm

X
Bedspreads are free of rips and stains

X
Upholstery is clean and in good condition

X
Furniture free from scratches or stains?

X
Walls are clean and free of cobwebs

X
Walls are free from scratches and nicks

X
Luggage racks are in good condition

X
Pictures and mirrors are straight

X
The telephone is working

X
Ashtrays are clean

X
Drawers slide out easily

X
Minimum of 6 hangers available? (3 suit 3 dress)

X
Drapes are partially closed

X
Bathroom

After checking the guest room, enter the bathroom and check if:
Toilet seat is clean on both sides

X
Shower rod is working and in good condition

X
Toilet flushes correctly

X
Bathroom is free of unpleasant odours

X
Shower curtain is clean

X
Pop up stopper is clean

X
Tiles are free of water spots

X
Shower and/or tub is free of grout

X
Fresh supply of towels available

X
No visible dirt, dust etc on the floor?

X
Guest Room Amenities
Instructions:

1. Check if the following items are available and supply them if they are not.
2. If unable to supply missing items, contact responsible department/person using the 'action'
feature.
Marketing material

Guest directory

X
Report card on experience

X
Tourist brochures

X
Hotel food and drink menu

X
General

1 ice bucket & poly liner


X
1 waste basket

X
1 memo pad with hotel pen

X
3 glasses

X
Bathroom

1 frosted oval display tray


X
2 bars of soap (1.25 oz)

X
1 bottle of shampoo 22ml

X
3 bath towels

X
3 face cloths

X
1 bath mat

X
1 Hairdryer

X
2 toilet rolls

X
Miscellaneous

1 coffee maker

X
1 filter pack coffee

X
1 filter pack decaffeinated

X
1 tea bag

X
1 condiment package

X
1 iron

X
1 ironing board

X
1 fridge

X
2 porcelain coffee cups

Guest Room Settings


Room

Before leaving the guest room, make sure that:


Lights are off

X
Heating is set at 18 degrees or 7OF

X
Windows are closed

X
Television is off with remotes out

X
Bathroom

Before leaving the bathroom, make sure that:


Sinks are off

X
Drain plugs are open

X
Shower curtain is centered

X
Shower head is pointing towards the wall

X
Toilet lid is down

X
Bathroom door is open

X
Lights are off

Signature of housekeeper/cleaner:

Signature of Supervisor:

Importance of Housekeeping SOPs


Housekeeping SOPs are important because they uphold the quality standards of an
organization. They are especially important for service-oriented businesses like hotels and
restaurants. A hotel SOP for cleaning rooms upon check out, for example, helps ensure that
the housekeeper always changes the bedsheets and empties the trash bins before allowing the
next guest to check in.
Other benefits of Housekeeping SOPs include:

Continuous Education
It can be used as a teaching tool to educate workers on the correct procedures and keep them
updated regarding any process changes.
Accountability
SOPs encourage compliance with organizational standards through accountability. They
provide intuitive, easy-to-follow steps to avoid any discrepancy or misunderstanding.
Branding
Housekeeping SOPs are the first step toward maintaining credibility with customers by
providing a consistent customer experience.
Improved compliance rates
Clear and defined SOPs help ensure that an organization’s processes comply with health and
safety laws.
Click Here tOP Checklists
Technology to Streamline Housekeeping SOP Compliance
With dozens of rooms & cubicals are to be serviced and multiple housekeeping tasks to
perform for each one, housekeepers may miss critical SOP points.

1. Create paperless housekeeping SOP templates for a variety of tasks

2. Confirm compliance with housekeeping SOP on your handheld device

3. Capture photo evidence of compliance and non-compliance for reporting

4. Capture electronic signatures for sign off

5. Update housekeeping SOP templates without the hassle of paper printing

6. Submit housekeeping SOP reports to your supervisor anytime, anywhere


Also Secure all SOPs and reports via unlimited cloud storage

3. Bathroom Cleaning SOP Checklist


Housekeepers and cleaners can use this Bathroom Cleaning SOP Checklist as a step-by-
step guide to the proper process for cleaning bathroom tiles, mirrors, and drains and ensure
SOP compliance.

DoTemplateBathroom Cleaning SOP Checklist


Inspection
Tiles
Apply diluted cleaning solution on the scrubber and scrub tiles to remove dirt, hair, and
stains.

X
Make sure to clean the areas in between tiles.

X
Recheck all tiles to ensure no dirty streaks are left on the tiles.

X
Wet sponge with hot water and wipe tiles to remove excess cleaning solution.

X
Wipe all surfaces with a dry cloth.

X
Mirrors
Use a damp sponge with water only to wipe the entire area of the mirror. (Do not use glass
cleaner as it may leave streaks)

X
Dry and polish the mirror with a dry cloth.

X
Check for smudges and re-wipe.

X
From a distance check the mirror for stains and marks and leave the mirror spotlessly clean.

X
Are all glass surfaces clean and shiny?

X
Drains
Spray a small amount of cleaning solution on the drain.

X
Scrub the surface area of the drain.

X
Rinse with clean water.

X
Mop the drain cover and wipe with dry cloth to remove traces of water from the drain cover.

X
Drain holes and make sure there are no signs of dirt building or moping.

X
Signature of housekeeper/cleaner