National ICT - BPM Workforce Survey 2018

Information & Communications Technology Agency of Sri Lanka

Questionnaire for IT and Non-IT Organizations

To be completed by the CEO, Head of HR or an equivalent person responsible for the ICT workforce in your organization

If you have any queries about filling in this questionnaire please contact the survey support hotline on: 077 463 1681
(Hotline opens 8:30 am – 5:30 pm on weekdays). Completed questionnaire should be forwarded to the Survey Coordinator, TEAMS (Pvt.) Ltd., 35, Apeksha Hospital
Road, Maharagama.

About this Survey:

The primary aim of this survey is for you, as Managers and CIOs, to gain a clear understanding of the size and composition of the ICT workforce in Sri
Lanka. The outcome of this survey will include information about the total ICT workforce, its growth patterns, the jobs in demand as well as the skills
required to perform those jobs.

This survey is designed to provide you with vital information required to plan your human resource development needs. Moreover, the information will be
used by training organizations to better organize training programs in order to address skill gaps in the industry, thus supp lying the ICT industry with
appropriately skilled human resources that are highly productive. The success of this survey depends on your co -operation in providing accurate
information. All information provided will be treated with strictest confidentiality. Thank you for your participation and cooperation.

Employer Organizations-1
Section A: About the organization

1.
a) Location of Headquarters in Sri Lanka:

District

b) Year of establishment

c) Total Number of Employees

d) Type of Organization

Type of Organization Instructions

ICT Company Move to Section B
Government / Semi Move to Section C
Government/Corporate Sector
Private Sector Move to Section C
INGO/NGO/Not for Profit Move to Section C
Other (Specify) Move to Section C

Employer Organizations-2
 Section B: Ownership, Markets and Type of Business (Only of ICT Companies)

2. Details of ownership:

a) Ownership of the organization.

1. Local

2. Foreign

3. Joint Partnership (Local + Foreign)

b) If mixed ownership (Joint Partnership (Local + Foreign) , percentage breakdown.

1. Local

2. Foreign

Employer Organizations-3
3. Primary Market/s
a) Nature of clientele/.
1. Local

2. Foreign

3. Local + Foreign

b) If serving mixed clientele, breakdown gross income ( as a percentage)

1. Local

2. Foreign

c) If serving foreign or mixed clientele, export markets?

(Please specify the countries)

1. 2. 3. 4. 5. 6.

7. 8. 9. 10. 11. 12.

4. Memberships Commented [AE1]: Yu may include this to BPM

Questionnaire in consultation with the ICTA

Employer Organizations-4
 a) Is the company a member of any industry association?

Yes

No

b) If yes, what is the association?

SLASSCOM

FITIS

Other (pl. specify)

5. The specific nature of ICT production/ Service:

I. Software
1 & Services IT Services
II. 2 Software Services
III. 3 Software Products
IV. Technology
4 Hardware & Equipment Communications Equipment
V. 5 Technology Hardware, Storage & Peripherals
VI. 6 Electronic Equipment, Instruments & Components
VII. 7 Telecommunication
VIII. Telecom
8 & Networking Networking & Server solutions
IX. Semiconductors
9 & Semiconductor Equipment Semiconductors & Semiconductor Equipment
X. Other
1 (Pls. specify) Software Development x
0
Note: 1) Multiple responses are accepted
2) Detailed ICT Production/services given in Appendix 1A

Employer Organizations-5
6. Staff Details
a) Please provide the summary of your total employee headcount below: (Foreign nationals employed by the organization in Sri Lanka are NOT to be included)

Total (#) Women (#)

(a) (b)

Board of Directors (if applicable)

Senior Leadership (reporting to the CEO)

Middle Management/ Managers/Heads of Department (HODs)

Executives
Workforce

Junior Staff

Support/ Admin Staff

Operational Staff

Other (please explain)

Total number of employees

Employer Organizations-6
 b) Locations of operation in Sri Lanka
(If more than 5 locations, add in a separate sheet, Foreign nationals employed by the organization in Sri Lanka are NOT to be included)

District Total number nature of ICT production/ Service (Select main

of employees three from Question 5 and add the relevant number)
Eg. Head Office Kandy II IV V
1. Head Office

2. Branch Office 1

3. Branch Office 2

4. Branch Office 3

5. Branch Office 4

Section C: ICT Human Resources in the Organization

7.
a) What is the ICT workforce distribution in your organization?
(Enter number of employees; consider only ICT Professionals, include full time employees only)

Total Female
Sri Lankan
Foreign
Based in SL
Total
Sri Lankan

Employer Organizations-7
 Based outside SL Foreign
Total

8. b) The number of ICT Professionals/ employees by the Highest academic qualifications

(Please include Graduates from state universities, local universities, private degree -awarding institutes and foreign universities and when considering a person having multiple qualifications take the
highest qualification. Please make sure there is no duplication of the same person across multiple qualifications. Map employees with the most app ropriate qualification)
2018
Qualification Total Female

PHD
Masters
ICT Graduates

PG Diploma
Bachelor’s Degree
Higher diploma and diploma
Non-IT Graduates
Other

Skilled but without formal qualification

c) Age distribution of ICT Professionals/ employees in the organization?

Number of BPM Service related Employees (2018)

Age Range
Total Female
1. 18 – 24
2. 25 – 34
3. 35 – 44

Employer Organizations-8
 4. 45 – 54 9
5. 55 and above

Demand for ICT Service Related Employees

9. (In the case of handling multiple

How many ICT Staff, in each Job Category, remaining at the end of year 2018 and what is your demand for next year 2019?
jobs by one-person pl. categorize them based on their primary responsibilities.Pl. make sure there is no duplication of the same person across
multiple categories.)

Base employment at Joined During 2018 Left During 2018 Demand for
Job Category beginning of 2018 2019
Total Female Diff. Total Female Diff. Total Female Diff. Total
Abled Abled Abled
1. Database Development &
Administration
2. User Interface Engineering

3. Business Analysis
4. Systems/ Network Engineering

5. Software Engineering
6. Software Project Management

7. Software Quality Assurance

8. Client Support

9. Business Development

10. IT & Technical Support

Employer Organizations-9
 11. Innovators & Researches

12. Management Information Systems/

IT Management
13. Data Scientists

14. IT Service Management &

Governance Specialist
Note: Job categories and relevant designations are given in Appendix 1B

Educational background of ICT Service related Employees

10. ICT employee’s levels of experience in each job Category.

(In the case of handling multiple jobs by one-person pl. categorize them based on their primary responsibilities.
Pl. make sure there is no duplication of the same person across multiple categories.)

levels of experience in each job category

Job Category Up to 1 year 1 to 3 years 3 to 8 years 8 to 12 years Over 12 years
Total Female Total Female Total Female Total Female Total Female
1. Database Development &
Administration
2. User Interface Engineering
3. Business Analysis
4. Systems/ Network Engineering
5. Software Engineering
6. Software Project Management
7. Software Quality Assurance
8. Client Support

Employer Organizations-10
 9. Business Development
10. IT & Technical Support
11. Innovators & Researches
12. Management Information
Systems/ IT Management
13. Data Scientists
14. IT Service Management &
Governance Specialist
Note: Job categories and relevant designations are given in Appendix 1A

11. a) What are the Entry Level credentials you prefer when recruiting a person for entry level job in each Job Category?
(Indicate your first and second priority for each job category; 1=First priority, 2=Second priority; select only one for First priority and one for Second priority)
Academic Qualifications Professional & Innovativeness Other
Job Category Trade certification & Creativeness (please specify Commented [AE2]: Shall we include this column to
Degree or Qualifications Ex: English fluency) BPO questionnaire
above A/L or above Below A/L
1. Database Development &
Administration
2. User Interface Engineering
3. Business Analysis
4. Systems/ Network Engineering
5. Software Engineering
6. Software Project Management
7. Software Quality Assurance
8. Client Support
9. Business Development
10. IT & Technical Support
11. Innovators & Researches

Employer Organizations-11
 12. Management Information
Systems/ IT Management
13. Data Scientists
14. IT Service Management &
Governance Specialist
Notes:
1) Examples of Trade Certifications include Microsoft, Oracle, Cisco certifications and others from various vendors Vendor list and relevant trade certifications are given in
Appendix 3
2) Examples of Professional Qualifications include BCS, ACS, CIMA, CIM, etc.
3) Job categories and relevant designations are given in Appendix 1B

b) Number of employees using the following emerging technologies for assignments/ project? (Note: Not to duplicate same employee for different categories)

Number of employees in 2018 Demand in 2019

Emerging Technologies (Additional employees
required)
Total Female Total
1 Workflow management (BPM) technologies

2 Robotic process automation

3 Conversation platform/ Virtual assistants/ chatbots

4 3D printing

5 Blockchain

6 Immersive technologies (AR/VR/MR)

7 Cloud platform and technologies

8 Computer vision

9 Process mining

Employer Organizations-12
 10 Big data platform and processing

11 Internet of Things

12 Mobility platforms & applications

13 Analytics platforms & applications

14 Machine learning/ AI-non neural nets related

15 Machine learning/ AI-neural nets related

16 Computer games, Animation and Simulation

17 Other (Please specify)

12. What are the means of skills development for career advancement within your organization for ICT Professionals?
(Indicate first, second and third priority for each skill; 1=First priority, 2=Second priority, 3=Third priority; select only one for First priority, one for
Second priority and one for Third priority)

Means of skills development Priority

1 Academic qualifications
2 External short-term training courses
3 Formal in-house training courses
4 Professional Qualifications
5 Trade Certifications
6 On the job Training
7 Other (Specify other)
Notes:
1) Examples of Trade Certifications include Microsoft, Oracle, Cisco certifications and others from various vendors Vendor list and relevant trade certifications are given in
Appendix 3
2) Examples of Professional Qualifications include BCS, ACS, CIMA, CIM, etc.

Employer Organizations-13
13. What is the attrition level (staff turnover) for each job category for year 2018, (Present as number of employees by work experience)?

Job Category Work Experience

Up to 1 year 1-3 years 3-8 years 8-12 years Over 12 years

1. Database Development &

Administration
2. User Interface Engineering

3. Business Analysis

4. Systems/ Network Engineering

5. Software Engineering

6. Software Project Management

7. Software Quality Assurance

8. Client Support

9. Business Development

10. IT & Technical Support

11. Innovators & Researches

12. Management Information

Systems/ IT Management
13. Data Scientists

14. IT Service Management &

Governance Specialist

Employer Organizations-14
14. In your view what are the means of achieving retention based on the level of employee’s experience?
Level of experience
Incentive
Up to 1 year 1 to 3 years 3 to 8 years 8 to 12 years Over 12 years
1. Eg. Good compensation plan 1 3 2
2. Good compensation plan
3. Flexibility in hours, environment, dress code
4. Incentives for gaining certifications/professional
membership
5. Challenging job
6. Good work environment
7. Training
8. Job security
9. Overseas exposure visit
10 Medical Insurance
11 Clear Career Path
12 Stability of Company
13 Stock options/ Ownership of Company
14 Good employer – employee relationship
15 Work from home facility, mobility
16 Other (specify)
Note: Rank 1-3 for each level of experience; 1=most important, 2=Average, 3=least important; do not select more than one incentive at a particular rank,
for example, you cannot have two incentives ranked as 2 for Entry Level.

15. Provide Information on female staff who went on Maternity Leave in 2017
In 2017, how many female staff went on maternity leave?
Out of the female staff who went on maternity leave in
2017, how many reverted to work?

Employer Organizations-15
16. What are the benefits that your organization provide to motivate and retain employees?
(Multiple responses are accepted)
a. Women’s Network/ Employee Resource Group
b. Daycare and preschool facilities
c. Lactation/ Breastfeeding Room
d. Maternity leave (over and above the mandated norm)
If so, how many days over and above?
e. Paternity leave t (over and above the mandated norm)
If so, how many days over and above?
f. Feeding hours
g. Flexible/ Agile working arrangements
h. Transport service
i Provision of meals from office for employees
j. Other (please specify)
17.
What are the three skills that you consider as Essential and Complementary which you require employees to have in order for them to perform their jobs Commented [AE3]: Please use the updated list for
effectively, in each job category? both IT and Training Questionnaires.
Job Category Essential Skills Complementary Skills
Skill 1 Skill 2 Skill 3 Skill 1 Skill 2 Skill 3
1. Database Development &
Administration
2. User Interface Engineering
3. Business Analysis
4. Systems/ Network Engineering
5. Software Engineering
6. Software Project Management
7. Software Quality Assurance

Employer Organizations-16
 8. Client Support
9. Business Development
10. IT & Technical Support

11. Innovators & Researches 3

12. Management Information System/IT
Management
13. Data Scientists

14. IT Service Management &

Governance Specialist

Note: Choose skill code from Skills List in Appendix 2; choose three most important Essential and Complementary skills for each job category;
skills used as Essential skills in a particular job category cannot be used as Complementary skills in the same category

18. Any Other Comments

Employer Organizations-17
Employer Organizations-18
Employer Organizations-19
Appendix 1A: Detailed ICT Production/services

Software & Services IT Services IT Consulting & Other Services

Data Processing & Outsourced Services

Internet Services & Infrastructure

FDI Captive

FDI Commercial

Software Application Software Shrink-wrap Software

Package customized

Legacy maintenance

Custom development

Systems Software

FDI Captive

FDI Commercial

Technology Hardware & Equipment Communications Equipment Communications Equipment

Technology Hardware, Storage & Peripherals Technology Hardware, Storage & Peripherals

Employer Organizations-20
 Electronic Equipment, Instruments & Components Electronic Equipment & Instruments

Electronic Components

Electronic Manufacturing Services

Technology Distributors

Telecom & Networking Telecommunication Telecommunication

Networking & Server solutions Networking

Server solutions

Semiconductors & Semiconductor Semiconductors & Semiconductor Equipment Semiconductor Equipment

Equipment
Semiconductors

Employer Organizations-21
1.B Job Categorization

1. Database Development and 1. Associate Database Administrator i. Associate Engineer

Administration
2. Database Administrator i. Assistant Data Center Administrator
ii. Database and Reporting Engineer
iii. Data Operations Engineer
iv. SE – DBA

3. Senior Database Administrator 1 i. Associate Platform Engineer – Database

ii. Data Center Administrator
iii. Database
iv. Senior DBA – Oracle
v. Consultant - Data Warehouse Solutions
vi. Systems Eng
vii. Senior Technical Analyst

4. Senior Database Administrator 2 i. Associate DB Lead

ii. Associate Tech Lead – DBA
iii. Senior Database Engineer
iv. Senior Database & Information Architect

5. Assistant Manager Database i. Tech Lead –DBA

Administration ii. Consultant – High Availability Solutions
iii. Lead Systems Engineer
iv. Senior Consultant - Data Warehouse Solutions

Employer Organizations-22
 v. Consultant - Information Management
vi. Consultant - Fusion Middleware

6. Manager Database Administration i. Operational Technical Lead – Database

7. Senior Manager Database i. Architect

Administration ii. Senior Architect
iii. Associate Director

2. User Interface Engineering 1. Graphic Designer i. Creative Graphics Designer

ii. Associate User Experience Engineer

2. UI Engineer i. Junior Front End SW Engineer

ii. Associate UI Engineer
iii. UX Engineer
iv. Multimedia Engineer
v. Software Engineer – UI
vi. User Experience Engineer
vii. UX Visual Design Specialist

3. Technical writer i. Engineer

ii.
4. Snr. UI Engineer i. UI Engineer
ii. Front End SW Engineer
iii. Senior UX Engineer
iv. Digital Designers
v. Senior Multimedia Engineer
vi. Senior Product Information Designer
vii. Senior User Experience Engineer
viii. UX Visual Designer

5. Associate UI Lead i. Senior UI Engineer

ii. Senior Front End SW Engineer
iii. Associate UX Lead
iv. Associate Lead User Experience

6. UI Lead i. Senior UI Lead

ii. Lead User Experience Designer
iii. Lead UI Engineer
iv. Lead UX Engineer
v. UI Tech Lead
vi. Senior UX Lead
vii. Tech Lead

Employer Organizations-23
 7. Manager UI i. Head of UI - UI Architect
ii. Senior Tech Lead – UI
iii. Associate UX Architect
iv. Senior UX Architect

3. Business Analysis 1. Trainee Associate Business I. Trainee Business Analyst

Analyst II. Associate Business Solutions Engineer
III. Associate Business Analyst
IV. Business Analyst

2. Associate Business Analyst I. Associate Implementation Consultant

II. Executive
III. Junior Analyst
IV. Business Analyst
V. Business Applications Consultant
VI. Associate Technical Business Analyst
VII. Associate Executive

3. Business Analyst i. Implementation Consultant

ii. Design Engineer
iii. Associate Business Analyst
iv. Technical Product Manager
v. Business Systems Analyst
vi. Consultant

4. Senior Business Analyst I. Senior Marketing Specialist

II. Senior Business Analyst
III. Business Applications Consultant
IV. Technical Business Analyst
V. Associate Consultant
VI. E Commerce Consultant
VII. Business Analyst
VIII. Functional Consultant
IX. Senior Technical Product Manager
X. Associate Business Consultant

5. Consultant – Business Analysis I. Associate Product Manager

II. Specialist Business Applications Consultant
III. Senior Consultant
IV. Lead Consultant
V. Senior Implementation Consultant
VI. Senior Business Systems Analyst
VII. Senior Functional Consultant
Employer Organizations-24
 VIII. Lead Business Analyst
IX. Staff Technical Product Manager
X. Product Manager/ Assoc. Product Manager
XI. Business Consultant

6. Manager - Business Analysis I. Internet Marketing Manager

II. Manager Requirement Engineering
III. Internet Marketing Manager
IV. Manager - Implementation Consultant
V. Manager/ Business Consulting
VI. Assistant Vice President – Global HUB Help Desk
VII. Lead Business Applications Consultant

7. Senior Manager Business I. Manager - Design

Analysis II. Principal Consultant
III. Head of BA
IV. Associate Director/Director
V. Vice President – Global HUB Help Desk

8. Director Business Analysis I. Senior Director

4. Systems/Network 1. Associate Systems / Network I. Associate Systems Support Engineer

Engineering Engineer II. Graduate Trainee
III. Desktop support Engineer
IV. Associate Support/ Implementation Engineer
V. Systems Administration Specialist
VI. Analyst, Networks

2. System / Network Engineer I. System Support Engineer

II. Support/ Implementation Engineer
III. Senior Systems administrator
IV. Junior Systems engineer
V. Associate System Engineer
VI. System Administrator
VII. Systems Assurance Analyst
VIII. ICT Engineer
IX. Application Support Engineer
X. Senior Systems Assurance Analyst
3. Systems / Network I. Engineer ICT systems
Administrator II. System Support Engineer
III. Asst. Network Engineer
IV. Security Engineer
V. DevOps Engineer
VI. Linux Engineer
Employer Organizations-25
 VII. Network Operations Engineer
VIII. Infrastructure Engineer
IX. Team Lead - Systems Assurance
X. Team Lead NOC-Assurance Services
XI. Senior ICT Engineer
XII. Systems Administrator

4. Senior System / Network I. Associate Platform Engineer

Engineer 1 II. Senior Systems Admin
III. Senior Application Support Engineer
IV. Senior Telecom Engineer
V. System Engineer
VI. Technical Team Lead
VII. Support/ Implementation Senior Engineer

5. Senior System / Network I. Platform Engineer

Engineer 2 II. Systems Specialist
III. Associate Tech Lead Systems / Networks
IV. Senior DevOps Engineer
V. System Engineer
VI. Senior Practice Coordinator
VII. Lead ICT Engineer
VIII. Application Support Lead
IX. Manager
X. Senior Consultant
XI. Senior Architect

6. Assistant Manager System / I. Associate Team Lead – Infrastructure

Network Engineering II. Team Lead - Infrastructure Solutions
III. Senior. Systems Engineer
IV. Senior Network Engineer
V. Tech Lead – Develop
VI. Assistant Manager - Systems Engineering

7. Manager System / Network I. Head of Support & Implementation Engineer

Engineering II. Manager - IT Infrastructure
III. Senior System Administrator
IV. Senior Systems Engineer
V. Systems Operations Manager
VI. Manager - Service Desk
VII. DevOps & System Manager
VIII. Staff Systems Administration Engineer
IX. Manager – LiveOps Infrastructure Services
X. Network Engineer
Employer Organizations-26
 XI. Manager Network Operations and Security
XII. Manager - Platforms and Cloud

8. Senior Manager System / I. Senior Manager - Infrastructure Solutions

Network Engineering II. Chief Manager IT (Head of IT)

9. Director System / Network I. Head - Infrastructure Solutions

Engineering
5. Software Engineering 1. Associate Software Engineer I. Web Developer
II. Trainee/ Programmer
III. Junior Software Engineer
IV. Associate Frontend Developer
V. Software Engineering Specialist
VI. Associate Solutions Developer

2. Software Engineer I. Analyst Programmer

II. Medior Software Engineer
III. Junior Software Engineer
IV. Frontend Developer
V. Dev Ops Engineer
VI. R &D Engineer I
VII. Solutions Developer
VIII. Technical Consultant
IX. Applications Engineer I
3. Senior Software Engineer I. Senior Frontend Developer
II. R &D Engineer II
III. Software Engineer II
IV. Software Engineer
V. Senior Solutions Developer
VI. Technical Consultant
VII. Senior Software Consultant
VIII. Applications Engineer II
IX. Supervisor I

4. Associate Tech Lead I. Senior Software Engineer

II. Team Leader
III. Associate Tech Specialist
IV. Associate Tech Lead Frontend
V. R & D Engineer Sr
VI. Solutions Designer
VII. Senior Technical Consultant
VIII. Applications Engineer Sr
IX. Project Lead - Software Development

Employer Organizations-27
5. Tech Lead I. Lead Software Engineer
II. Team Lead Development
III. Supervisor II
IV. R&D, Supervisor II
V. Senior Software Engineer
VI. Staff Software Engineer
VII. Senior Solutions Designer
VIII. Tech Specialist
IX. Tech Lead – Design & Frontend development

6. Senior Tech Lead I. Lead Software Engineer

II. Senior Technologist
III. Lead Technical Consultant
IV. Senior Technical Specialist
V. Lead Consultant

7. Associate Architect I. Associate Software Architect

II. Tech Lead/Team Lead
III. R & D Engineer
IV. Senior Software Engineer
V. Associate Technical Architect
VI. Lead Software Engineer

8. Associate Manager Software I. Assistant Manager – Development

Engineering II. Associate Tech Lead
III. Tech Lead/Team lead (Senior)
IV. Product manager
V. Manager R&D, II
VI. Associate Consultant Software Product Engineering

9. Architect I. System Architect

II. Lead Architect
III. Senior Software Architect
IV. Business Intelligence & Analytics Architect
V. Software Architect
VI. Software Engineer, Advanced
VII. Solutions Architect
VIII. Technical Architect
IX. Lead Software Engineer
X. Technical Architect
XI. Share point Architect

10. Manager Software Engineering I. Sr Manager/ AE

II. Consultant Software Product Engineering
Employer Organizations-28
 11. Senior Architect I. Chief Architect
II. Software Architect
III. Architect
IV. Principal Software Engineer
V. Senior Technology Consultant

12. Senior Manager Software I. Director - Software Architect

Engineering II. Vice President - Business Solutions
III. Director, R & D
IV. Director – Engineering
V. Senior Manager Software Development
VI. DGM - Governance and Program Mgt
VII. Manager, Software Product Engineering
13. Chief Architect I. Chief Technology Officer
II. Principal Product Architect
III. Director

14. Director Software Engineering I. Senior Director

6.. Software Project 1. PM Trainee / Project Officer I. Junior Project Manager

Management II. Management Trainee – Delivery

2. Senior Project Officer / Senior I. Project Coordinator

Project Coordinator II. Project Manager L1
III. Account Manager

3. Junior Project Manager I. Account Manager

II. Project Manager L1

4. Associate Project Manager I. Project Manager L2

II. Senior Consultant-Delivery
III. Lead Consultant-Delivery

5. Project Manager I. Technical Project Manager

II. Product Owner
III. Assistant Manager – Projects
IV. Senior Project Manager
V. Associate Manager-Delivery

6. Programme Manager I. Senior Project Manager

II. Project Manager

Employer Organizations-29
 III. Manager Delivery
IV. Head Of Delivery
V. Technical Project Manager
VI. Support Manager
VII. Product Solution Manager
VIII. Project Manager - II
IX. Delivery Manager

7. Senior Programme Manager I. Head Of Delivery

II. Vice President – Delivery
III. AVP Delivery
IV. Project Manager
V. Senior Project Manager
VI. Associate Manager-Delivery

8. Project / Portfolio Director I. Director-Delivery

II. Senior Director-Delivery

7. Software Quality Assurance 1. Associate Quality Assurance I. Trainee

Engineer II. Associate SQA Analyst
III. Junior QA Engineer
IV. Quality Assurance Engineering Specialist

2. Quality Assurance Engineer I. QA Tester

II. Software Engineer –QA
III. SQA Analyst
IV. QA Test Analyst
V. Test Automation Engineer

3. Senior Quality Assurance I. Senior QA Tester

Engineer II. Senior Software QA Engineer
III. QA and Support Engineer
IV. Quality Assurance Engineer
V. Security Test Engineer
VI. Associate QA Lead
VII. Senior SQA Analyst
4. Quality Assurance Lead I. Associate Quality Assurance Lead
II. Senior Quality Assurance Engineer
III. Associate Tech Lead
IV. Senior Engineer - Software Quality Engineering
V. Associate Test Automation
VI. Associate Lead Quality Assurance Engineer
VII. Associate QA Consultant
VIII. Lead / Tech Specialist – SQE
Employer Organizations-30
 IX. Staff Quality Assurance Engineer
X. Lead/Test Automation Lead
XI. Senior QA Lead
XII. Senior Tech Lead

5. Assistant Manager Quality I. Team Lead – QA

Assurance II. Tech Lead/Team Lead QA
III. QA Manager
IV. QA Architect
V. Quality Assurance Lead
VI. Lead Quality Assurance Engineer
VII. QA Consultant
VIII. Associate Manager - Software Quality Engineering
IX. Associate Quality Assurance Architect

6. Manager Quality Assurance I. Senior Quality Assurance Lead

II. Senior QA Consultant
III. Manager - Software Quality Engineering

7. Senior Manager Quality I. Senior Quality Assurance Lead

Assurance II. Head of QA
III. Senior Lead Quality Assurance Engineer
IV. Quality Assurance Manager
V. Senior QA Consultant
VI. Manager - Software Quality Engineering

8. Client Support 1. Associate Client Support i. Trainee

Engineer ii. Develop Engineer
iii. End User Support Specialist
iv. Associate Tech Support Engineer
v. Software/Application Support Engineer
vi. Programmer – Support
vii. Help Desk Officer
viii. Analyst Programmer – Support
ix. Technical Support Engineer
x. Support & Deployment Engineer
xi. Implementation Engineer

2. Client Support Engineer i. Customer Support Executive

ii. Managed Services Engineer
iii. Engineer – Systems
iv. End User Support Engineer
v. Client Services Specialist (Technical)
vi. Executive - Systems
Employer Organizations-31
 vii. Application Support Engineer

3. Senior Client Support Engineer i. Senior Software Support Engineer

1 ii. Client Servicing Executive
iii. Technical Consultant
iv. Senior Tech Support Engineer
v. Senior Engineer – Systems
vi. Senior Managed Services Engineer
vii. Senior Application Support Engineer

4. Senior Client Support Engineer i. Associate Product Manager

2 ii. Associate Tech Support Lead
iii. Associate Lead Engineer – Systems
iv. Senior Managed Services Engineer
v. Senior Application Support Engineer
vi. Technical Support Analyst
vii. Messaging Level2
viii. Associate Dep Lead
ix. Senior Deployment Engineer
x. Support Lead

5. Assistant Manager Client i. Team Lead – Helpdesk

Support ii. Associate Manager - Support & Deployment
iii. Technical Consultants
iv. Tech Account Manager
v. Senior Tech Account Manager
vi. Lead Engineer – Systems
vii. Team Lead
viii. Deployment Lead
ix. Systems Engineer
x. Customer Support Lead

6. Client Support Manager i. Manager - Client Service

ii. Service Delivery Manager
iii. Manager Messaging L2
iv. Senior Lead Engineer – Systems
v. Team Lead
vi. Manager - Data Management & Reporting

7. Senior Client Support Manager i. Director Support

ii. Assistant Vice President - Information Technology
iii. Technical Support Analyst / Messaging Level2
iv. Senior Deployment Engineer
v. Associate Service Desk Lead
Employer Organizations-32
 8. Director Client Support i. Head of Live Ops & BSL Application Services

9. Business Development 1. Business Development i. Associate Business Development Consultant

Associate
2. Senior Business Development i. Business Development Executive
Associate ii. Associate Account Manager
iii. Junior Business Developer
3. Business Development i. Account Manager
Executive
4. Senior Business Development i. Senior Account Manager
Executive ii. Account Manager – Telco
iii. Business Development Manager - Local Area
Network Infrastructure
iv. Account Manager -Strategic Accounts

5. Assistant Manager - Business i. Assistant Manager – Sales

Development ii. Lead – Live Ops Business Development

6. Business Development Manager i. Senior Manager Business Development

ii. Head of Sales
iii. Manager Business Development and Brand
Promotions
iv. Senior Lead Account Manager
v. Manager – BPI
vi. Manager Marketing

10. IT & Technical Support 1. Executive-IT/ Technical Support I. Support Engineer

II. IT Assistant
III. IT System Engineer
IV. Senior Systems Administrator
V. System Administrator
VI. Technical Support Engineer
VII. Desktop Support Administrator
VIII. Information Technology Support Specialist
IX. Technical Support Analyst

2. Assistant Manager-IT/ Technical I. Information Management Lead

Support II. Senior Systems Administrator
III. Senior Analyst- Application Management
IV. Information Technology Support Lead
V. Team Lead-IT

Employer Organizations-33
 VI. Support Engineer
VII. Manager IT

3. Manager-IT/ Technical Support I. Manager- Digital Operations

II. IT- Infrastructure Manager
III. Manager- Application Management
IV. Manager- Site Information Technology Support
V. Senior Manager- IT
VI. Manager- Technology Support and R&D

11. Innovators and Researchers 1. I & R Associate i. Research Assistant

ii. Assistant Research Officer

2. I & R Executive i. Research Officer

ii. Innovator
iii. Innovation Officer

3. Manager - I & R i. Engineer Innovations

ii. Engineer R & D

4. Senior Manager I & R i. Chief Research Officer

ii. Chief Innovation Officer
iii. Senior Engineer Research
iv. Senior Engineer R & D
v. Senior Engineer Innovations
vi. Head R & D

12. Management Information 1. Associate Manager I. MIS Officer

Systems/ IT Management II. Assistant Manager –IT
III. Assistant Manager- MIS
IV. Audit Assistant-MIS
V. Information Officer

2. Manager I. Manager IT
II. MIS Engineer
III. IT Manager
IV. Senior Information Officer
V. IT Auditor
VI. MIS Consultant

3. Senior Manager I. Chief Information Officer

II. General Manager IT
III. Deputy General Manager-IT

Employer Organizations-34
 IV. IT Director
V. IT Vice President
VI. Data Systems Manager
VII. All Directors and Senior Managers in IT Companies

13. Data Scientists Associate Data Scientist i. Assistant Data Mining Officer
ii. Assistant Data Scientist

Data Scientist i. Data Mining Officer

ii. Data Scientist

Manager Data Science i. Engineer Data Mining

ii. Engineer Data Science

Senior Manager Data Science i. Senior Data Scientist

ii. Senior Data Mining Officer
iii. Senior Engineer Data Mining
iv. Senior Engineer Data Science

14 IT Service Management & IT Specialist/ Manager/ Senior Manager i. ITIL Specialists (e.g Incident/ Change/ Problem
Management etc.)
Governance Specialist ii. IT Governance SME
iii. IT Sourcing SME
iv. IT Sales Specialist
v. Capacity Management

Employer Organizations-35
Appendix 2: Skills List

Core Skills 1. Systems Analysis

2. Systems Design
3. Programming
4. Network design
5. Network implementation
6. Hardware engineering and
maintenance
7. Systems/applications Testing
8. Business analysis and process
engineering
9. Sales and marketing
10. Customer service
11. Project management
12. Database design and admin
13. Systems/application admin
14. Systems/application support
15. Training
16. Technical writing
17. People and organizational
change management
18. Internet and Systems Security
19. Graphics Design
20. HCI design and testing

Employer Organizations-36
Soft Skills 21. Interpersonal Skills
22. Creative thinking Skills
23. Communication Skills
24. Proficiency in English language
25. Other Languages
26. Professional Ethics
27. Team working
Technical Skills 28. Java
29. C++
30. Visual Basic
31. CORBA
32. COM/DCOM
33. RPG
34. Command Language
35. NT
36. Novell Netware
37. Linux
38. PHP
39. Oracle
40. SQL Server
41. MySQL
42. MS Windows
43. .NET
44. Unix
45. J2EE
46. ASP
47. JSP
48. C#

Employer Organizations-37
 49. SAP
50. XML
51. Mainframe
52. HTML
53. Router Configuration

Appendix 3: Vendors and Trade Certifications

Vendor Certification

Microsoft MCTS, MCITP, MCPD, MCLC, MCSA,

MCSE, MCDBA, MCAD, MCSD, MCT,

Employer Organizations-38
 MCP, Microsoft Certified Architect
Program
Sun JAVA Entry Certifications – SCJA
Foundation Certifications – SCJP
Specialist Certifications – SCJD, SCWCD,
SCBCD, SCDJWS, SMAD
Linux Redhat RHCT, RHCE, RHCSS, RHCA

(to be confirmed )
CISCO Associate – CCNA
Professional – CCVP, CCIP, CCSP,
CCDP, CCNP
Expert – CCIE
Oracle OCP
Security & Auditing CISSP, CCSA, CISA
Web development & CIW – Site Designer
e Commerce CIW – ecommerce Designer

Hardware CompTIA (A+, Network+)

Other

Employer Organizations-39