INTERNSHIP REPORT

ON

(Pakistan Telecommunication Company Limited)

Presented by
Umer Murtaza Qureshi

Roll No 1516

(Session 2015-2019)

BBA (Hons)
Preface
In fact, for the students of BBA (H) the 6 week internship is a golden chance to
develop the capability and skill of administration and management in the practical
environment of different organizations.
In the context, I select the PTCL (PAKISTANTELECOMMUNICATION
COMPANY LIMITED). This report shows and will guide the
Readers to have an idea about maintain accounts, its operations and the practices
followed today in Pakistan. My reasons for doing the internship program in PTCL
is to get firsthand knowledge about maintain accounts and improve my business life,
because PTCL is the best organization indeed.
I tried to remain to the point, in writing the report. Brief history, management,
organizational structure of PAKISTAN TELECOMMUNICATION COMPANY
LIMITED and my work at branch suggestions, for improvement are also given in
it.
Moreover, particularly being a student of Finance & Accounts it is necessary
for me to get practical knowledge of the managerial & financial activities of the
organization. So I have tried my best to learn a lot about accounts because it relates
with financial activities. I have made all possible efforts to summaries the broad
history and working of the organization.
This work is a collection of my observations and experience during the internship
period and afterward. The sources of my information for the preparation of this
report also include the written notes, literature on banking, and verbal discussion
with staff members, senior students and my fellows.
The information contained in the report is based on my personal observation,
practical working and interviews with the staff during my internship training.
 Dedication

No words can adequately express my overriding debt of gratitude to my parents whose support

helps me in all the way.

The true value of a teacher is determined not by what he knows, nor by his ability to impact what

he knows, but by his ability to stimulate in others a desire to know. So I want to say thanks to my

TEACHERS….

Above all I shall thank my Teachers friends who constantly encouraged and blessed me so

enable me to do this work successfully

Acknowledgements

In the name of Allah, who gave me ability and strength to complete my internship Iowa

considerable debt to large number of persons who either directly or indirectly helped me during

various phases of internship.

It was a new experience, exciting but challenging and indeed guidance rather frequently, which

was afford very generously.

In PTCL I am grateful to all the staff members for providing me an opportunity to work in the

organization at the style and speed of my convenience.

I also wish to record my gratitude for the following staff members for transforming my theoretical

knowledge in practical understanding, despite their heavy commitments they always found time

to answers my questions, resolve queries and never ran out of patience

Table of Contents
Presented by ........................................................................................................................................... 1
Preface .......................................................................................................................................................... 2
Dedication ..................................................................................................................................................... 3
Acknowledgements....................................................................................................................................... 3
EXECUTIVE SUMMARY .................................................................................................................................. 7
Chapter No. 01 .............................................................................................................................................. 8
INTRODUCTION ......................................................................................................................................... 8
Background and History ........................................................................................................................ 8
Vision................................................................................................................................................... 10
Mission ................................................................................................................................................ 10
Chapter No.2 ........................................................................................................................................... 11
Organizational Structure And / Hierarchy .............................................................................................. 11
2.1 BOARD OF DIRECTORS ...................................................................................................................... 13
Mr. Azamat Ali Ranjha ..................................................................................................................... 13
Dr. Waqar Masood Khan ......................................................................................................................... 14
Rainer Martin Maximilian Rathgeber...................................................................................................... 14
Mr. SerkanOkandan ................................................................................................................................ 14
 Member PTCL Board ............................................................................................................................... 14
Mr. Fadhil Mohamed Erhama Al Ansari .................................................................................................. 15
Dr. Daniel Ritz.......................................................................................................................................... 15
Sardar Ahmad Nawaz Sukhera ................................................................................................................ 15
Mr. MudassarHussain ............................................................................................................................. 15
Ms. Farah Qamar .................................................................................................................................... 16
Management ....................................................................................................................................... 16
Share Registrar .................................................................................................................................... 18
Employees Retirement Benefit Plans.................................................................................................. 18
Auditors ............................................................................................................................................... 19
Chapter No.3 ............................................................................................................................................... 19
Product Introduction............................................................................................................................... 19
Main product of Company .................................................................................................................. 19
Ptcl Landline ........................................................................................................................................ 20
Services for Corporate Customers ...................................................................................................... 20
Universal Access Number (UAN) ......................................................................................................... 20
Ufone................................................................................................................................................... 21
KEY ACCOMPLISHMENTS .................................................................................................................... 21
Performance ....................................................................................................................................... 21
Brand ................................................................................................................................................... 22
International Coverage ....................................................................................................................... 22
Customer Service ................................................................................................................................ 22
Network Coverage .............................................................................................................................. 22
PTCL Broadband .................................................................................................................................. 23
PTCL Smart TV ..................................................................................................................................... 23
EVO WIRELESS BROADBAND ............................................................................................................... 23
Evo Wingle........................................................................................................................................... 23
Evo Charji ............................................................................................................................................ 23
Chapter No 4 ............................................................................................................................................... 24
Finance department................................................................................................................................ 24
DDO Office .......................................................................................................................................... 24
Procurement ....................................................................................................................................... 25
Process of procurement ...................................................................................................................... 25
 Procurement Steps ............................................................................................................................. 25
Procurement Related Terms ............................................................................................................... 26
Voucher Types..................................................................................................................................... 27
Payment Voucher ( PV) ....................................................................................................................... 27
Receipt Voucher (RV) .......................................................................................................................... 27
Journal Voucher (JV ) .......................................................................................................................... 27
Payment process of invoice/ bill ......................................................................................................... 27
Salary and pension .............................................................................................................................. 27
Parking ................................................................................................................................................ 27
4.2 REVENUE DEPARTMENT ................................................................................................................... 28
ii. Issuance of Duplicate Bills ........................................................................................................... 28
Chapter NO 5 .............................................................................................................................................. 28
Swot Analysis .......................................................................................................................................... 28
5.1 STRENGTH ......................................................................................................................................... 29
5.1.1 PTCL Enjoy Monopoly ................................................................................................................ 29
5.2 Weaknesses....................................................................................................................................... 29
5.3 OPPORTUNITY ................................................................................................................................... 29
5.4 Threats .............................................................................................................................................. 30
Ptcl & Stock Market .................................................................................................................................... 30
Shareholding Structure Of Ptcl ................................................................................................................... 30
Leadership OF Ptcl in the Market................................................................................................................ 30
Adequate Financial Resource...................................................................................................................... 31
Flexibility In Operation ................................................................................................................................ 31
Chapter No.7 ............................................................................................................................................... 31
7.1 Conclusion ............................................................................................................................................. 31
EXECUTIVE SUMMARY

The internship report is the necessary part of the BBA(H) program, and every student has to do
internship of 6-8 week in any organization of repute after successful completion of the internship
work a student is required to write whatever practices and practical work he has done in his
internship work. The main purpose of the internship report is to familiarize student with
contemporary Human resource practices and techniques being adopted by the organization.
In the report a student has to do three types of analysis of the organization such as General
Analysis, Human resource Management Analysis, and Swot Analysis of the respective
organization.
Pakistan Telecommunication Company Limited (PTCL) is the largest telecommunication
company in Pakistan. Almost 5.7 million customer of Ptcl.This Company provides telephone
services to the nation and still holds the status of backbone for country’s telecommunication
infrastructure despite the arrival of other telecom giants like Mobilink, Telenor and China
mobile.
The economic growth of a developing country depends mainly on the telecommunication sectors and
involvement in information technology, telemarketing and E-commerce makes it an integrate organ of
the overall development of the country. PTCL also continues to be the largest CDMA (code division
multiple access) operator in country with 0.8 million v-fone customers. Currently major initiatives have
been taken by PTCL to upgrade its network, introduce a range of new value added services, develop a
portfolio of information technology, internet, national long-haul network, carrier services, write label
services, EVO wireless broad band, broad band IPTV (Smart TV). The company consists of around 2000
telephone exchange across country providing largest fined line network.

Chapter No. 01
INTRODUCTION

Background and History

Pakistan Telecommunication Corporation (PTC) has established in December 1990,
taking over operations and functions from Pakistan Telephone and Telegraph Department under
Pakistan Telecommunication Corporation Act 1991.
PTCL operates in one of the most dynamic, deregulated and competitive markets in the world;
Pakistan with a population of 165 million people is a fast growing economy with relatively low
penetration of Information Communication Technology (ICT) services.
PTCL intends to be the leading ICT provider in the region by achieving customers' satisfaction
and maximizing shareholders' value and as such PTCL perceives its future as a customer centric
organization enhancing its infrastructure and investing in people.
This coincided with the Government's competitive policy, encouraging private sector
Participation and resulting in award of licenses for cellular, card-operated payphones, paging and
lately, data communication services. In 1994, the PTCL becomes the company limited (Pakistan
Telecommunication Company Limited) by issued six million vouchers exchangeable into 600
million shares of the PTCL in two separate placements. Each had a par value of Rs. 10 per share.
These vouchers were converted into PTCL shares in mid-1996.In 1995 Pakistan
Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over
basic telephony in the country. The provisions of the Ordinance were lent permanence in
October 1996 through Pakistan Telecommunication (Reorganization) Act.
The same year, Pakistan Telecommunication Company Limited was formed and listed on all
stock exchanges of Pakistan PTCL launched its mobile and data services subsidiaries in 2001 by
the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the
respective competitions. Lately, however, Ufone had increased its market share in the cellular
sector. The PakNet brand has effectively dissolved over the period of time. A recent DSL service
launched by PTCL reflects this by the introduction of a new brand name and operation of the
service being directly supervised by PTCL.

Pakistan Telecommunication Company Limited had exclusive rights to provide basic telecom
services in Pakistan till the end of year 2002. With the announcement of Deregulation Policy by
the Government of Pakistan in 2003, PTA has issued licenses for basic telephony to the private
sector in Pakistan who will be competing PTCL, the incumbent. From the humble beginnings of
Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone& Telegraph
Department in 1962, to this very day, ours is a story of commitment and vision.
The year 2006-07 in the telecom sector was marked by the phenomenal growth in the mobile
sector in Pakistan, which doubled its subscriber base to 60 million. The tele density increased
from 26% to 40%, helping to spread the benefits of communication technology across the
country. PTCL’s mobile phone subsidiary Ufone’s subscriber base grew by more than 87%, from
7.49 million to 14 million. The year also witnessed the entry of major telecom companies, most
notably China Telecom and SingTel, into market.
The privatization of the company was completed in the 2006 following the purchaser of 26% ‘B’
class ordinary shares by Etisalat International Pakistan L.L.C. EIP took over management control
on 12th on April 2006.In short PTCL has been working vigorously to meet the dual challenge of
telecom development and socio-economic uplift of the country. This is characterized by a clearer
appreciation of ongoing telecom scenario wherein convergence of technologies continuously
changes the shape of the sector.

Vision

“To be the leading Information and Communication Technology Service Provider in the region
by achieving customers' satisfaction and maximizing shareholders' value”

Mission

To achieve our vision by having:

 An organizational environment that fosters professionalism, motivation and quality

 An environment that is cost effective and quality conscious

 Services that are based on the most optimum technology

 "Quality" and "Time" conscious customer service
 Sustained growth in earnings and profitability
Chapter No.2

Organizational Structure And / Hierarchy

An Organizational Structure clarify the roles of personnel of an Organization and to determine
who has to do what task, which is responsible for what, objectives to be achieved, who is to
report to whom and to remove the obstacles for performance caused by confusion and
uncertainty of job assignment as well as to make easy decision- making and communication
networks reflecting and supporting organization objectives.
The head of Pakistan Telecommunication Company Limited is called “President”. Then come
the SEVPs (Senior Executive Vice Presidents), i.e. SEVP (Finance), SEVP (Operations), SEVP
(Technical), and SEVP (Human Resource Management), SEVP (Marketing & Business
Development). Then there is a chain of Executive Vice Presidents (EVPs) like EVP (Finance
Central), EVP (Marketing), EVP (HR Central), EVP (Accounts), EVP (Operation), EVP
(Information Technology, Training & Research), and EVP (Revenue). All these are appointed at
Pakistan Telecommunication Company, Headquarters at G-8/4, Islamabad. Apart from these
EVP, there are also EVP (Operation), EVP (HR) etc who are heading the other regions of PTCL
in major cities country wide. Then there are Chief Engineers and General Managers at H/Qs who
report to their relevant EVP. Then there are Senior Managers, Deputy Directors, Assistant
Directors, Account Officers, Assistant Account Officers, Financial Analysts, Marketing
Managers, Computer Programmers, and IT Specialists etc. There are also Regional Heads
(General Managers) to head PTCL Regions then come the Senior Managers (Operations), Senior
Engineers (Operations), Engineers to look after the telecom system of Regions. There are also
Senior Managers Finance, Account Officers and Accountants to Handle Regional account and
billing matters. Manager HR & his staff are responsible to take care of Personnel affairs at
Regional Level. In non-gazette staff there are Engineering Supervisors Operations /Switching
Power plant /Optical Fiber system/M.W Media, Account Assistants, Stenographers, Assistants,
Key Punch Operators, Telecom Technicians, Upper Division Clerks, Lower Division Clerks,
Line Men, Wire Men, Drivers, Exchange Cleaners, NaibQasids and Peons etc. All the staff is
recruited by the HR Department headed by SEVP HR. The HR experts are responsible for hiring
& to further streamline its recruitment process

2.1 BOARD OF DIRECTORS

It is the highest body of PTCL, which has been rested the function of policy formulation. The
directors appointed shall not be less than seven (7) in numbers. (Presently it has 10 members).
There is general body meeting once a year of all the shareholders to elect the members of board
of directors. A director elected shall hold office for a period of three years unless the earlier
resigns, becomes disqualified from being a director or otherwise ceases to hold office. A retiring
director shall be eligible for re-election.

Mr. Azamat Ali Ranjha

Chairman PTCL Board
Mr. Abdulla Abdulrahim Al Nooryani
Member PTCL Board

Dr. Waqar Masood Khan

Member PTCL Board

Rainer Martin Maximilian Rathgeber

Member PTCL Board

Mr. SerkanOkandan
Member PTCL Board
Mr. Fadhil Mohamed Erhama Al Ansari
Member PTCL Board

Dr. Daniel Ritz

Member PTCL Board

Sardar Ahmad Nawaz Sukhera

Member PTCL Board

Mr. MudassarHussain
Member PTCL Board
 Ms. Farah Qamar
Company Secretary PTCL

Management

Azmat Ali
President & Chief Executive Officer

Muhammad NehmatullahToor
S.E.V.P (Finance) / Chief Financial Officer (C.F.O)

Mohammad Nasrullah
Chief Technical Officer (C.T.O)

Mr. Javed Mushtaq

Chief Information Officer (C.I.O)

Syed Mazhar Hussain

S.E.V.P (HR / Admin & Procurement)

Sikandar Naqi
S.E.V.P (Corporate Development)

Naveed Saeed
S.E.V.P (Commercial)

Mr Tariq Salman
S.E.V.P (Business Zone North)

Mr Abdullah Yousef
S.E.V.P Business Zone South
Mr Hamid Farooq
S.E.V.P Special Project

Farah Qamar
Company Secretary

Legal Affairs
Dr. Syed Mohammad Anwar Shah
Bankers
Askari
Bank
Limite
d
Citiba
nk
N.A.
Faysal
Bank
Limite
d
Habib
Bank
Limite
d
MCB
Bank
Limite
d
National Bank of Pakistan RBS
(formerly ABN AMRO) Standard
Chartered Bank Limited
United Bank Limited

Regist
ered
Office
PTCL
Headqu
arters,
Block-E,
Sector
G-8/4,
Islamabad-
 44000,
Pakistan.
Tel: +92-51-
2263732 &
34
Fax: +92-51-2263733
E-
mail:company.secretary@
ptcl.net.pk Web:
www.ptcl.com.pk

Auditors
A.F.
Ferguso
n & Co.
Charter
ed
Account
ants
Ernst & Young Ford
Rhodes Sidat Hyder,
Chartered Accountants

Share Registrar
M/S FAMCO Associates
(Pvt.) Limited Ground
Floor,
State Life Building 1-A
I. I
Chundri
gar
Road
Karachi
74000
Tel: +92-21-2422344, 2467406

Employees Retirement Benefit Plans

 Pakistan Telecommunication Employees' Trust

 PTCL Employees' GPF Trust
 Telecom Foundation
 Auditors

A. F. Ferguson & Co., Chartered Accountants

Ernst & Young Ford Rhodes Sidat Hyder, Chartered Accountants

Chapter No.3

Product Introduction
Main product of Company

Ptcl landline Ufone

Customer service Ptcl broadband

 Smart services EVO wireless

Ptcl Landline
PTCL is one major service is that it provides Telecommunication Service to Pakistan for both
domestic and international communication.
For local calls the code used is non-STD. For calls to other cities (e.g. Karachi to Lahore) the
code is called STD. For International calls the code used is ISD.
Dialing System
When dialing on landlines, calls made within cities are considered local calls. Calls to other
cities (e.g. Karachi to Lahore) are considered long distance calls and are metered according to
distance.
(e.g. When dialing to Lahore from Karchi have to dial the code for Lahore then followed by the
number of the destination, therefore you dial 0423-XXX-XXXX ). For local calls, you just dial
the local number. For international calls, you dial "00" followed by the country code. (E.g. For
calls to the UK from Pakistan you dial 00 - 44 - XXXXXX).

Services for Corporate Customers

PTCL is striving hard to facilitate its valued corporate customers at each level of service. PTCL
offers a host of unmatched services to meet the needs of the Corporate Customers. The list of
Corporate Services is given as under. For more information regarding any of the following
services, PTCL Corporate Customer Centers can be contacted.

INBASED VALUE ADDED SERVICES VALUE ADDED SERVICES

0800-Toll Free Universal Access Number (UAN)

PTCL Calling Cards Universal Internet Number (UIN)

Domestic And International ISDN PRI

Premium Rate Service - 0900 TelePlus (ISDN/BRI)

Virtual Private Network Local

Universal Access Number (UAN)

UAN (Universal Access Number) service is ideal for organizations Engaged in marketing of
products or services. Here is a list of business that can avail UAN Service.

Banks
Newspapers
Airlines
 Insurance
Credit Card
Companies Travel
Courier Services
Utility Services
Trading Companies
Stock Brokers

Ufone
UFONE (Pakistan Telecom Mobile Ltd) a wholly-owned subsidiary of PTCL commenced its
operations on 29th January 2001 as a GSM 900 service provider. Since the outset, it has
expanded its coverage and customer base at a rapid pace and established itself as one of the
leading cellular service providers in Pakistan.
Ufone is now considered to be one of the most active, aggressive and innovative players in the
mobile sector of Pakistan.
The growth of the cellular industry is a direct result of the successful implementation of the
telecom deregulation and cellular mobile policy by the Ministry of IT and telecommunications
(MOIT&T) and the support, guidance and timely enforcement of regulatory process by the
Pakistan Telecommunication Authority (PTA).

KEY ACCOMPLISHMENTS
Ufone has always played a pivotal role in the development of the cellular market in Pakistan.For
the most part, it has been a step ahead in introducing innovative products to the market. Ufone
was a pioneer in launching the GPRS services and Multi-media Messaging Service (MMS) in
Pakistan, and lead the way in introducing GPRS international roaming and prepaid international
roaming for these services in the Pakistani market.

Performance
The customer focus and best offering has allowed Ufone to build a
subscriber base of over 20 million in less than a decade. Ufone has network
coverage in 10,000 locations and across all major highways of Pakistan.
Ufone currently caters for International Roaming to more than 288 live operators
in more than 160 countries. Ufone also offers Pakistan’s largest GPRS &
BlackBerry Roaming coverage available with more than 200 Live Operators across
122 countries. More recently, Ufone has become a focused and intensive leader in
 VAS, constantly introducing innovative services, which have been the first of their
kind in the Pakistani cellular industry

Brand
While keeping its tradition of being the trend setter in the industry, Ufone changed the image of
mobile phones from a luxury only affordable by the elite, to a necessity affordable by the
common man.
Since its inception, Ufone has positioned its brand for masses. In keeping with the upcoming
competition and market dynamics, Ufone increased its focus on the youth segment(which
comprises 50% of the population), with the Prepay brand. By designing market focused products,
Ufone’s brand team launched aggressive campaigns, which further increased the brandequity.
The new brand image gained huge popularity amongst the targeted market. A recent marketing
survey conducted by a prominent marketing research company showed that Ufone has
considerably increased its brand visibility and image. Ufone’s Prepay brand is now considered to
be one of the most favored brands by the youth market and is followed by other mobile operators
launching their respective brands for the youth market.

International Coverage
Ufone provides International Roaming facility with more than 150 international operators
across79 countries. Ufone has GPRS roaming agreements with several international operators
and also provides prepaid roaming facility to selective destinations.

Customer Service
Ufone is proud to have an efficient and friendly customer service through 21 company- owned
Sales & Customer Service Centers and nearly 250 franchisees across the country.
The outlets are able to service the customers with innovative solutions, and are empowered with
Web based franchise management systems.
Ufone is poised to face the ever increasing challenges of the market and is confident
it will attract new customers. It has the ability to retain its existing customer base
with a high level of customer satisfaction via optimum network service and a 24hour
call center facility

Network Coverage
Ufone has always believed in a solid commitment to growth, security and reliability. Therefore,
Ufone has always balanced its expansion efforts and quality of service. With a total current
investment of $400 Million, Ufone has network coverage in more than 260 cities and towns and
across all major highways of the country.
Ufone has been instrumental in the growth of the cellular market in Pakistan. It is a company
committed to excellence. Under the new vision of Etisalat and with the support and collaboration
of its employees and vendors, Ufone aspires to be the best in the market by offering customer
focused products and a quality service and sales network.Ufone is a subsidry of PTCL. It works
under PTA and it is a GSM featured product. Ufone is a leading GSM service provider in
Pakistan now days.

PTCL Broadband
It is providing high speed internet browsing. DSL is now in top internet speed. Ptcl earns large
part of income from this service. All other internet provider company work under the ptcl
agreement. PTCL also provide Internet service at different Hour rates. With this service one can
connect to Internet from any PTCL telephone line.

PTCL Smart TV
PTCL has started a digital interactive television service for the first time in Pakistan in 2008. By
using the IPTV (Internet Protocol TV) Technology. Over 150 live channels are
available to see with good picture quality.
PTCL brought Pakistan into the list of those few countries that are providing the interactive TV
services to their customer.

EVO WIRELESS BROADBAND

PTCL EVO is Pakistan‟s fastest 3G wireless broadband internet which offers its customers,
“Superior 3G Internet experience”. EVO wireless is operational in over 250 cities nationwide,
and enabling a broadband wireless revolution in Pakistan.

Evo Wingle
EVO Wingle is backed by PTCL EVDO Rev B network offering blazing fast hyper speeds of up
to 9.3Mbps in over 200 cities across the country & auto switch-over to 3.1 Mbps in more than
250 cities.EVOWingle works well with any USB power source. So plug in your Wingle into a
USB port in your car’s stereo system or cigarette lighter charger, and get connected to 9.3Mbps
speeds on-the-go without the need of a laptop. Or plug-in the device into any USB power charger
to get connected instantly.

Evo Charji
Being the fastest network available means download speeds four to five times faster than 3G
networks, enabling faster downloads, instantaneous uploads, real time gaming, extremely fast
movie downloads and speeds that literally make you stream like a dream. From surfing the web
to watching movies, from getting social with friends to sharing pics or playing games; Charji
EVO gives you the power to do it all instantly on the country’s fastest wireless network.
 Chapter No 4

Finance department

Finance department is the most important department of Pakistan Telecommunication Limited.

All payment is made through this department. This department is charge the budget of every
department. Cheques, demand draft and other payment etc recorded in this department.

DDO Office
DDO means Drawing and Disbursing Officer. Senior Manager (Finance & Management
Accounts) FTR Faisalabad is serving as DDO in FTR.
DDO is responsible for payments for all the purchases made / services acquired by PTCL offices
and exchanges in the Region and payment of salary and other benefits to the employees. During
my 6 weeks internship in DDO office, I viewed the work being performed by different
employees. The detail is as under
Pre-Audit of all invoices Pre-Audit of all invoices

I. Payment of invoices

II. Financial Reports

III. All procurement related matters like Tenders, PRs, and Work Orders etc.

IV. Uploading of weekly data of WHT deducted from Vendors and monthly data of WHT
deducted from Salary on FBR website and creation of WHT payment slips

V. Uploading of Monthly & Annual Statements of WHT deducted from Vendors and
Employees on FBR Website

VI. Preparation of Certificates of Annual I. Tax deducted from Vendors

VII. Monthly Statement regarding purchase of Fixed Assets

VIII. Preparation of List of Accrued Expenses at month end and punching on SAP
 IX. Monthly Revenue and Expenditure Statement

X. Employee related payments like Group Insurance, Benevolent Fund, Marriage Grant, TA
Bills, Medical Reimbursement Bills, Entertainment Charges, Uniform, Leave
Encashment, House Requisition and Bonus etc.

XI. Entry of Cash Payments on SAP

XII. Bank Reconciliation Statement

XIII. Preparation of Bank Ceiling Case

XIV. Statement of GST paid on Utility and Non-Utility Bills

XV. Preparation of Monthly Fuel Topping Statement

Procurement
Acquisition of goods, services or works from an outside external source. It is favourable that the
goods, services or works are appropriate and that they are procured at the best possible cost to
meet the needs of the purchaser in terms of quality and quantity, time, and location.

Process of procurement
Procurement may involve bidding process known as tendering. A company or organization may
require some product or service. If the price exceeds a threshold that has been set (e.g.:
government department procurement policy: "any product or service desired whose price is over
X must be put to tender"), depending on policy or legal requirements, the purchaser is required to
state what is required and make the contract open to the bidding process. The concept of total
cost also comes into play. At times, not just price, but other factors such as reliability, quality,
flexibility and timing, are considered in the tendering process. A number of potential suppliers
then submit proposals of what they will provide and at what price. Then the purchaser will
usually select the lowest bidder; however if the lowest bidder is deemed incompetent to provide
what is required despite quoting the lowest price, the purchaser will select the lowest bidder
deemed competent. In the European Union, strict rules on procurement must be followed by
public bodies, with contract value thresholds determining the processes required (relating to
advertising the contract, the actual process etc.).

Procurement Steps

Procurement life cycle in modern businesses usually consists of seven steps:

  Identification of need: This is an internal step for a company that involves
understanding of the company needs by establishing a short term strategy (three to five
years) followed by defining the technical direction and requirements.
 Supplier Identification: Once the company has answered important questions like:
Make-buy, multiple vs. single suppliers, then it needs to identify who can provide the
required product/service. There are many sources to search for supplier; more popular
ones being Ariba, Alibaba, other suppliers and trade shows.
 Supplier Communication: When one or more suitable suppliers have been identified,
requests for quotation, requests for proposals, requests for information or requests for
tender may be advertised, or direct contact may be made with the suppliers. References
for product/service quality are consulted, and any requirements for follow-up services
including installation, maintenance, and warranty are investigated. Samples of the P/S
being considered may be examined or trials undertaken.
 Negotiation: Negotiations are undertaken, and price, availability, and customization
possibilities are established. Delivery schedules are negotiated, and a contract to acquire
the P/S is completed.
 Supplier Liaison: During this phase, the company evaluates the performance of the P/S
and any accompanying service support, as they are consumed. Supplier scorecard is a
popular tool for this purpose.When the P/S has been consumed or disposed of, the
contract expires, or the product or service is to be re-ordered, company experience with
the P/S is reviewed. If the P/S is to be re-ordered, the company determines whether to
consider other suppliers or to continue with the same supplier.
 Logistics Management: Supplier preparation, expediting, shipment, delivery, and
payment for the P/S are completed, based on contract terms. Installation and training may
also be included.
 Additional Step – Tender Notification: Some institutions choose to use a notification
service in order to raise the competition for the chosen opportunity. These systems can
either be direct from their e-tendering software, or as a re-packaged notification from an
external notification company.

Procurement Related Terms

Vendor: A vendor is any person or company selling material or providing services.

RPC: RPC stand for “Regional procurement committee”.

GRN: GRN stand for “goods receipt notes”.

TPC: TPC stands for “tendering process committees”. These include:

1. TOC ( Tender Opening Committee )

2. TEC ( Technical Evaluation Committee )
3. CEC ( Commercial Evaluation Committee )
 4. PNC ( Price Negotiation Committee )

Voucher Types
Payment Voucher ( PV)

Payment Voucher is formed when any payment is made to an employee or a vendor / contractor.

Receipt Voucher (RV)

Receipt Voucher is formed when cash is received from an employee or a vendor / contractor

Journal Voucher (JV )

Journal Voucher is formed when an advance is to be adjusted or an adjusting entry is to be made

to some previous transaction.
Payment process of invoice/ bill

I. Receipt of Dak
II. Making of Dak to related employee/ Portion Holder
III. Check the invoice and attached documents whether no required document is missing and
invoice is certified and verified by the related employee and officer who have made
purchases or got services from vendors.
IV. Putting the invoice and attached documents in file and getting approval from Competent
Authority (SM Finance) for its payment as per SOP (Set out procedure).
V. Entering pass and pay orders on the invoice and got signed by Competent Authority (AM
Finance and SM Finance).
VI. Entry of invoice in Sap to create vendor claim and make the following documents a-
Vender Document
VII. b- Payment Document c- Cheque Printing
VIII. Dispatching of cheque to the Vendor / Creditor

Salary and pension

Finance department also issue pension and salary cheques. All cheques are prepaid in finance
department. In finance department working do on (Sap) sap means system applications product.
Every person has a vender code in ptcl. In sap write the name of vender amount and fill the other
required form etc and then made payment.

Parking
Parking means aad data in system or adds data in system application. It is first stage of entering
data and effect on accounting system. Parker add data and send to related person than data enter
in application automatically transfer for next approval stage. Mostly decoument comes for
approval to senior manager. When document approve at the end cheques present to vender .

4.2 REVENUE DEPARTMENT

The revenue generated by the marketing department through selling the company
services/products is collected by the Revenue Department. The roles played by the Revenue
Department are following.
i. Bill Printing & Distribution.
ii. Issuance of Duplicate Bills.
iii. Error correction of Bills.
iv. Collection of defaulter amounts.

i. Bill Printing & Distribution

The printing is basically carried out by regional billing computer center at every regional
headquarter. These printed bills are handed over to Post Office after sorting &stapling by the
Assistant Revenue Officer’s staff at Distt level.

ii. Issuance of Duplicate Bills

In case of missing or damaged bills received to customers the correction is also Revenue
department’s responsibility. For this purpose the revenue office deputes its staff for each Tehsil
level PTCL office during the bill payment dates normally from 18thto 30th of each month.

iii. Error Correction of Bills

In case of late payment or any other discrepancy due to missed collection by banks the previous
amount is also included in the new bill. The revenue office is responsible for such kind of
correction.

iv. Collection of Defaulter Amounts

The amounts defaulted by the customers or the bad debts are also collected through revenue
department. Each Telecom Recovery Inspector (TRI) is assigned a target of bad

Chapter NO 5
Swot Analysis

Now we move towards the most important part of the internship report the SWOT analysis after
working 2 month in the company I find some critical issues about PTCL.
After carefully analyzing these true issues of an organization now I am able to understand the
organization in right way so at the end of my report I will go for SWOT analysis of PTCL.
 5.1 STRENGTH
 PTCL enjoy monopoly
 State of the Art International Gateway Exchanges & Satellite Earth Stations
 Large earnings
 Good quality international connectivity
 Customer Base of over 4 million
 Government support
 PTCL (Ufone) is market challenger in GSM segment.
 Ufone is performing well though Warid, Telennor, Mobilink and Zong are tough

5.1.1 PTCL Enjoy Monopoly

PTCL is sole provider of land line services in Pakistan .so there is no competition
Regarding their basic service. It means that there is a monopoly of PTCL.
International Submarine Cables
High Capacity National Fiber Optic Backbone Ring
36 Transit Exchanges with easy Facility of Expansion
About 99% Digitization of Country Network
Strong Platforms & Exchanges for Value added Services
Access Network & Customer Base of over 04 millions

5.2 Weaknesses

 Not been able to nurture its growth around customer services oriented strategy.
 Internal organizational and business issues.
 Monopolistic culture has further added to complexities.
 Paknet, the internet service provider arm of PTCL customers to incur losses due to
poor management and lack of network optimization.
 Ptcl-v, the fixed wireless phone service is poor.
 Over employment & low productivity.
 Slow decision making including external interferences.
 Corporate culture akin to Government department.
 Image – Lack of customer focus

5.3 OPPORTUNITY
 Growth in telecommunication industry
 More aware and technology understanding consumer – a base that is growing ata fast
rate.
 Have vast infrastructure and real estate which can be leveraged further.
 Global connectivity reliability has been improved.
 Partnership with new entrants in deregulated environment.
  Scope for efficient cost effective operations.

5.4 Threats
 Increased competition in long distance counties to exert pressure.
 VOIP use is increasing despite ambiguous and discriminatory policies.
 Exposure to market competition.
 Migration to cellular network
 New technologies
 Efficient operators
 International players, reduction in settlement rates,
Migration to satellite and cellular telephony

Ptcl & Stock Market

PTCL is the largest listed stock in Pakistan in terms of market capitalization & represents more
than 30% of the total capitalization of the Karachi Stock Exchange (KSE). PTCL's free float is
around 11.76% or 600m shares, 83% of which were initially issued in the form of GDRs.
Initially, only one-way convertibility was possible in PTCL's GDRs (i.e., from GDRs to locally
listed shares), but now government and the central bank have allowed two-way conversion.

Shareholding Structure Of Ptcl

PTCL's paid-up capital is 51 billion rupees; divided into 3.774 billion classes "A" ordinary
shares (74%) and 1.326 billion class "B" ordinary shares (26%). The class "A" share is listed on
the all three stock exchanges of Pakistan, while class "B" share are not listed and have been
earmarked for future sale to a strategic investor. Class "B" share are currently sold to UAE
company Etisalatt, which take over the charge in March, 2006 and these "B" shares have four
voting rights against one voting right per class "A" share. The government has sold 11.76%
equity of PTCL in two trenches. One million vouchers (equivalent to 100mn shares) were sold
via a local IPO at Rs.30 per share. Subsequently, another 500mn shares were sold in the form of
GDR's to international investors at Rs.55 per share.

Leadership OF Ptcl in the Market

PTCL is leading company in the market, Till December 2002 due to its monopoly status in the
country and was the sole and largest Telecommunication services provider in Pakistan. Now
there are five other companies in the market. PTCL aims at using the latest technology for its
services. PTCL is also inducting professionals in the field of engineering and information
technology. It is also getting consultancy from international companies in order to remain leader
in telecommunication sector.
Adequate Financial Resource

PTCL earns billions of rupees as profit each year and has enough money in its general reserve.
PTCL also has debt as a major source of Capital. These adequate financial resources not only
enable the company to cope with any unexpected event but to deploy its resources to increase
product line and services without feeling any financial difficulty.

Flexibility In Operation

Because of its adequate financial resources and leadership in the market, PTCL has flexibility in
changing its operations. Marketing department responds to the customers whenever they contact
and ask problems. So, marketing department acts freely and independently. But for coming
days PTA has issued licenses to many companies for installation of WLL (Recently World Call
is in the market) technology switches, surely PTCL has to face these competitors

Chapter No.7

7.1 Conclusion

No doubt PTCL is enjoying monopoly but the time is came when competition will
force Company to change its policies to become favorite telecom service provider
in the Market & keep its current place & customer base.
The company maintains a leading position in Pakistan as an infrastructure provider
toothier telecom operators and corporate customers of the country. It has the
potential to be an instrumental agent in Pakistan’s economic growth. PTCL has laid
an Optical Fiber Access Network in the major metropolitan centers of Pakistan and
local loop services have started to be modernized and upgraded from copper to an
optical network On the Long Distance and International infrastructure side, the
capacity of two SEA-MEWE
Submarine cable is being expanded to meet the increasing demand of International
traffic.PTCL should immediately change its Finance upper level of hierarchy and
should stream line in the good manner. PTCL encourage the Billing On line system
that each and every customer has to pay his/her bill on line basis.
The system of E-PAYMENT which although exist in PTCL finance system but there
is need of improvement this facility.
The image of PTCL being leading Telecom providing is not good in the eyes of
common Customer especially there are lot of complaints about the including the
bogus local calls in the monthly bills of various customers. PTCL also provide the
detail of local calls made from any Land Line Number which would be provided in
Micro level to the customer. Faulty Telephone connection Fault Free within 24
hours in order to maximize the Revenue, as Revenue of PTCL should sacrifice at
the cost of Faulty Telephone. PTCL should make Customer Care Centers in remote
areas.

I have to express my experience of internship in PTCL I would briefly say:

PTCL is a good Organization in the way that anybody can join it for his/ her long-
term career. Overall working environment is comfortable. Management of branch
cares a lot of its employees and considers them as the Asset of PTCL. Behavior of
senior executive of bank is very polite and they are caring about the individual’s
career and their growth. PTCL needs innovative service offerings — currently it
doesn’t even offer bundles or a single bill.

It is said that the best assets of a company go home to their family in the evening.
Can the culture of PTCL be changed to a performance and service-based
organization? According to the latest director’s report from PTCL the
“organization is being revamped”. Only time can tell the impact. However
management is very demanding about the targets but good reward at the
achievement of assigned targets is awarded.
Employees at PTCL are quite efficient. Its employees have to bring their org
among the list of good. It also shows their loyalty, commitment to organization.
Employees are given the benefits like bonus, gratuity funds, loans, increments, and
medical. All the customers are entertained individually. Same kind of behavior and
attention is given to all the customers. Getting ideas for improvement from
customer side is a new idea and that is working very well in PTCL. All the
customers are asked to fill a suggestion form and the standards of the org are
improved through them. So far my learning is concerned; all the employees at
branch were quite cooperative. They helped me to understand the activities of a
org to possible extent.
Their good attitude gave me more confidence to learn more and to ask if I have any
query in my mind. Besides there ever going activities they never get irritant by my
questioning. I had made an honest efferent to present the working & operation of
PTCL in simplest way.
I feel pleasure that I have really gained a lot during 6 weeks & enjoyed working
with experienced cooperative & intelligent staff.