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Curriculum Vitae

Sam Arvind Raj


MOBILE: 8892741227
E-MAIL : samarvind93@gmail.com

CAREER OBJECTIVE

⦁ Keen to work in an organization where innovativeness would be given great


opportunity and I can develop along with the company applying my skills for the
growth of the company.

KEY RESULT AREAS

⦁ Target Achiever
⦁ Result oriented
⦁ Proactive and go-getter

ACADEMIC PURSUIT

Dr. Cv raman university -BBA(2011-2014)


RJS PU College -PUC (2009-2011)

EXPERIENCE PROFILS

OVERALL 3 YEARS EXPERIENCE

PROFESSIONAL EXPERIENCE

# 1.

Company name : Just dial.com

Company Profile : Technical support

Area of working : Bangalore

Designation : Tech support officer

From :5th nov 2013-6th aug-2015


# 2.

Company name : Convergys India Pvt Ltd

Company Profile:Convergys is a leading provider of customer management solutions for


companies across the country.

Area of working : Bangalore

Designation : Tech support

From : Currently working from(28th aug-2015)

Job Description :

⦁ Offer technical assistance w.r.t windows Operating system and MSN Client
Remotely.
⦁ Assist customer with dial up connectivity issue.
⦁ MSN ( Microsoft serivce Networks) , browser and email support.
⦁ Troubleshoot and assist customer with windows OS installation
⦁ Office installation on MAC & Windows Platform
⦁ Troubleshoot on office issue.

SKILLS & COMPETENCIES

⦁ Installation, reinstallation, upgrade & maintenance of MS: windows os, windows


server 2012
⦁ AD user management, file system & NTFS permissions
⦁ Configuration and troubleshooting of desktop, network, multi-function printers
⦁ Installing , configuring and Administrating the Windows 2012 Server
⦁ Creating and Managing Users, Organizational Units , Group Policies .
⦁ Good knowledge on developing excel reports for production schedules ,score
card Quality of service, Minutes per incident ,Staffing calculator, phone time
variance, Average handling Time & Escalation allotment reports
⦁ Application support and maintenance of Microsoft Networks from end user’s &
software development perspective

PERSONAL PROFILE

FATHER’S NAME : Palani Vel


PERMANENT ADDRESS : #25,4th cross,church road,tc palya,banalore-36
DATE OF BIRTH AND PLACE : 21-sep-1993
MARITAL STATUS : SINGLE
LANGUAGES KNOWN : ENGLISH, KANNADA , TAMIL, Hindi
HOBBIES : ADVENTURE SPORTS, TRAVELLING, Cricket.

(Sam Arvind)