Donald D.

MacMillan MS, CHCIO

Don.macmillan2015@gmail.com, 860-839-8159, 332 Red Wolf DR Collierville TN, 38017

A CHIME Certified Healthcare Chief Information Officer with a wide range of experiences. Skilled at relationship
management between IT and hospital executives, consulting leaders on strategies to leverage technology to meet
organizational and operational objectives. A partner with hospital executives defining service levels, reducing
waste and developing staff. Provide direction on governance, service, change management, staff development,
and assessment of systems to managers and staff.
Experienced with all aspects of technical infrastructure, disaster recovery and cyber security.
Results oriented executive with strong relationship management skills.

Experience
Director of Patient Care Innovations February 2016—Present
Methodist Le Bonheur Healthcare

Organizational Vision & Strategy: Methodist Le Bonheur Healthcare achieved Fortune 100 Best Places to Work Sta-
tus, and Healthcare IT News as the Best Hospital IT Departments in 2017 and 2018. Communicate organizational
goals and strategy to associates and develop strategies on how to support and exceed organizational goals. Work
with hospital executives to develop Mobile, telehealth, and interoperability strategies.
Relationship Management: Regularly rounded with C-suite executives providing service dashboards and develop
shared tactics for resolving operational challenges. Maintain relationships by always providing exceptional service.
Further develop relationships by learning about leaders backgrounds and personal interests.
Service Management: Establish and report out on service level agreement metrics. Develop standard operating pro-
cedures for new products and services, as well as review the efficacy of existing SOPs.
Governance: worked with management team to expand existing physician advisory board to be inclusive of all disci-
plines gaining greater clinical and operational participation in strategy and decisions affecting the use of the EMR.
Prepared project proposals with business cases and ROI for executive sponsors in advance of IT Steering Committee.
Change Management: Established a system wide change request review board for non-routine changes, or changes
with system wide impact. Reinforced change approval process by requiring project level changes to be reviewed at
Change Approval Board (CAB).
Talent Management: Continuously scored at the top decile for employee engagement in associate feedback scores
as ranked by Press Gainey. Worked with associates and managers to document development plans. Incorporated de-
velopment plans into annual associates assessments goals. Developed career tracks for associate development. One
career track focuses on developing new managers, the other career track focuses on skills mastery.
Technology Management: Developed mobile applications strategy. Deployed iPhones to all nurses at Le Bonheur
Children’s hospital enabling nurses to receive room alarms, text, perform barcode medication administration and
bedside documentation from a single application. Enabled mobile foreign language interpreter on device reducing
need for on premise Interpreters. Partnered with cyber security team and customers to negotiate regularly scheduled
patching. Develop standard technology onboarding procedures, including train the trainer, helpdesk procedure docu-
mentation and documentation of SLA’s.
Value Assessment management: Active member of CHIME and HIMSS. Leveraging network to understand market
trends and technology changes. Assessed value add of technology by identifying key strategic goals which could be
directly impacted by technology. Skilled at ROI analysis of technology.
Experience Continued
Independent Consultant / Sole Proprietor June 2016—Present
MacMillan Consulting
Sole proprietor providing custom programming and project management services to clients.
Projects included:
• Custom productivity reporting programs for each hospital department in a single dashboard view.
• Customizing Pharmacy Prescription requisitions to support multiple state / facility logic, as well as legal require-
ments related to reprinting controlled substance prescriptions previously transmitted electronically.
• Large data extracts to support Business Intelligence databases.
• Custom program for advanced decision support rules.
• Custom programs for Patient Demographics banner bar.
• Modifying existing programs to support multi-facility logic.
• Custom programs to support regulatory reporting.

Assistant Director Information Technology November 2012—January 2016

Waterbury Hospital

Organizational Vision & Strategy: Reorganized roles and duties to align with organizational needs to reduce employ-
ment force. Managed the technical infrastructure, security, web, interfaces, reporting/programming, and application
support teams. Acted as lead on several multidisciplinary projects.
Relationship Management: Fostered excellent working relationships with all levels of management in every depart-
ment of the hospital. Served in positions of leadership on several hospital committees.
Service Management: Automated department operations with the focus on the customer experience, including regu-
lar surveys of user experience. Served as leader of the hospital wide service improvement team. Established policies
and training on customer service at all levels of the organization.
Governance: rewrote several hospital policies including downtime policies and procedures, change control, the major-
ity of all security policies and procedures. Ensured that existing policies are followed. Designed and executed security
road map detailing key areas to mitigate vulnerabilities with input from key physicians.
Change Management: Chair of the change approval board. Worked with physicians and nursing leaders to implement
computerized provider order entry. The project was extremely successful with >90% CPOE orders as measured for
meaningful use.
Talent Management: Obtained and managed educational grant for associates. Developed several associates from
desktop and helpdesk positions to the level of analysts. Further developed analysts to more advanced skills. Several
associates have moved into positions of leadership.
Technology Management: Completed HiTech risk assessment utilizing internal and external resources. Mitigated over
30 vulnerabilities in 2 months. Provided security road map to senior leaders with short term, mid term, long term ob-
jectives including capital budget required. Implemented job rotation in key areas to improve availability and oversight.
Value Assessment management: Managed vendor invoices against contractual agreements and the department budg-
et. Reduced operating costs by 7%. Identified $120,000 of incorrect invoices from biggest vendor. Responsible for capi-
tal infrastructure budget.
 Experience Continued
Manager Change Control Systems Integration November 2009—November 2012
Waterbury Hospital

Management: Managed application, reporting/programming and interface teams

CPOE: Managed the implementation of CPOE, Bedside Medical Device Interfaces.
System upgrades: Managed and directed the work of analysts in multiple nets through implementation.
Data integrity and availability: Managed a successful move of the Cerner database and servers to Cerner works re-
mote hosting. Ensuring a fully redundant connection to the database.
Standardization: Worked with programmer analysts to define a set clear set of programming standards for all custom
programs
SharePoint: Implemented Microsoft SharePoint and moved all department policies, procedures, production status
reports, and miscellaneous communications to an online site.
Work load: Coached Analysts in effective work load management, support of end users, and multiple nets and inter-
faces.
Interfaces: Managed the interface move for pharmacy medications cabinets from a Pyxis to McKesson AcuDose Cabi-
nets. Managed multiple analysts working on several point to point lab, and rad, and ADT interfaces.
Application integrity: Manage the Cerner code between all database environments, ensuring proper testing and end
user acceptance.

Applications Analysts August 2008—November 2009

ACS Inc., Client : The Hospital of Central Connecticut

Joint Commission Compliance: Designed and implemented and Comprehensive Pharmacist Warfarin monitoring pro-
gram.
Formulary: Fully diagnosed and repaired pharmacy formulary and order catalog of all outstanding issues.
Operational Improvement: Identified multiple manual work flows and replaced with automated processes such as
chemotherapy billing, and dialysis duplicate billing resulting in time savings of 1 FTE, and prevented $250,000 in lost
charges annually.
Application Access: Administered roles within the application, ensuring users were able to see the minimum amount
necessary to their job.
 Experience Continued
Pharmacy Applications Analysts Lead January 2005—August 2008
Eastern Maine Healthcare System

CPOE: Implemented and supported Computerized Provider Order Entry (CPOE) at a 450 bed hospital.
Pharmnet: Implemented and supported Cerner Pharmnet at 7 inpatient hospitals.
CCL; Ability to troubleshoot and write reports using CCL and SQL programs.
Application Access: Administered roles within the application, ensuring users were able to see the minimum
amount necessary to their job
Data Integrity: Used statistical analysis to customize design and optimize decision support (Multum Alerts) for pro-
viders.
Operational Improvement: Increased throughput of new product build from 17 days to 8.5 days.
Training: Provided education to physicians, pharmacists and nurses.
Team work: Coordinated and managed large projects with a multidisciplinary team.

Education
M.S. Business. Husson University, Bangor, Maine. 04401. May 2008
B.A. Psychology. Arizona State University, Tempe, Arizona, 871104. December 2001

Certifications
CHCIO (CHIME) June 2018
CISSP (certification number 428045) May 2012
ITIL v3 Foundations January 2012

Community Service Involvement and Professional Memberships

Catholic Church of Incarnation Social Committee Driver
Boy Scouts of America Assistant Troop Leader
Boy Scouts of America Cub Master, Cub Scouts.
Flag Football Coach 2015, 2016, 2017.

Member; College of Healthcare Information Management Executives (CHIME)

Member; Healthcare Information Management Systems Society (HIMSS)