Course: CUSTOMER SERVICE TRAINING

Purpose: To allow the employees to have a common process and language

when assisting customers; this allows the business to brand their
interaction of excellent service to the customer, which adds value
to the business.

Benefit/s: The customer service training program will benefit the following:
1. Staff - increase motivation and engagement, improve
knowledge and skill set, boost confidence and morale
2. Customer – increase customer satisfaction, improve
purchasing option, boost chances of loyalty
3. Business – increase turnover and profit, improve reputation
and standing, boost uniqueness and individuality

Target Group: Management and Employees of Urban Inn

No. of Pax: 15-20

Duration: 2 days per group

Date: TBC (Saturday and Sunday)

Venue: In-house

Training Coverage: AM Session:

What is a customer?
Who is the customer?
How do we serve the customer?
What is customer service?

PM Session:
Scenario and Feedback Roleplay
Customer Service Activities

*As an extended activity, a mystery guest will visit the property to evaluate the level of
application of the training. Feedback of comments will be discussed with the management
afterwards.

Professional Fee: Php 5,000.00 (whole duration of 2-day training)