FRANKI WILLIAMS

ADMINISTRATIVE + EVENTS + MARKETING

Franwilliams216@gmail.com | linkedin.com/in/frankiwilliams | (347) 254-2544

EDUCATION
Long Island University Master of Business Administration in Management 2018
Brooklyn College Bachelor of Business Administration in Marketing 2017

EXPERIENCE
L’Oreal Ecommerce Administrative Intern 01/2019—06/2019
• Managed Executive Vice President’s Outlook calendar, booked trips on Egencia, and completed
expense reports using Concur. Assured that the Ecommerce office was stocked with supplies and
resources that the team needed to stay productive.
• Handled scheduling meetings, booking boardrooms, and making sure international employees had
access to the WebEx and were able to dial-in without any issues. Organized monthly team building
activities to allow the team to connect and work well with one another.
• Assisted the Finance team with invoice payments by opening up POs through the SRM system and
confirmed goods receipt to assure that the vendor’s got paid in a timely matter.
• Pulled weekly sales numbers from CVS/Walgreens and entered them into Excel, and kept up with
weekly in store/online product promotions used to help push those sales.
Madison Square Garden Guest Experience Representative 09/2018—11/2018
• Enhanced guest experience by ensuring that standards are being upheld in accordance with MSG
benchmarks, and guest expectations.
• Coordinated with VIP Services to cater to high profile clientele. Responsibilities included pre-scanning
entry tickets, escorting clients to designated seats, and ensuring VIP access to premium club spaces.
• Provided high quality customer service to guests in spaces not limited to the Box Office, Premium
Clubs, Guest Experience Office, and Arena. Resolved guest issues, coordinated seating
reassignments, and helped to provide support and accessibility for guests with disabilities.
Superior Leather Administrative Assistant 01/2016—12/2017
• Provided administrative and clerical support to senior leaders, executing tasks not limited to fielding
calls, maintaining confidential documents, and delegating tasks to company associates.
• Navigated systems including Outlook, QuickBooks, and Microsoft Office to manage and prioritize
time sensitive tasks to achieve company objectives.
• Assessed consumer trends to identify best sellers and make thoughtful recommendations for restock.
• Acted as a liaison between customers and company stakeholders, serving as a point of contact for
scheduling appointments, processing payments, and arranging follow-ups.
Curly Girl Collective Volunteer Manager 06/2015—08/2015
• Assisted in the planning and execution of the annual CurlFest festival, which is hosted by the Curly Girl
Collective to celebrate natural hair, with sponsorship from brands like Shea Moisture and Deva Curl.
• Helped to create a contingency plan to prepare for unforeseeable forecast changes. Researched and
assessed alternate venues, while taking into account price, location, and necessary permits.
• Addressed catering needs by identifying and contracting food vendors to accommodate over 1000
visitors that frequent CurlFest from the Tri-State area and beyond each year.
• Maintained spreadsheets that outlined the event schedule which detailed information about event set-
up and breakdown, vendor arrivals, and speaker schedules.
• Managed a team of 30 volunteers in a fast paced environment, delegating tasks like sponsor/speaker
support, vendor promotion, and waste management.