S No Day

1 Branch

2 Branch

3 Branch

4 Branch

5 Branch

6 Branch

7 Branch
8 Branch

9 Branch

10 Branch

11 Branch

12 Branch

13 Branch

14 Branch

15 ESS

16 ESS - DVU – Checker

17 ESS - DVU – Checker

18 ESS - DVU – Checker

19 ESS - Maker

20 ESS - Maker

21 ESS - Checker

22 ESS - Checker

23 ESS - Checker

24 ESS - Checker

25 ESS

26 ESS

27 Branch

Exemptions
AOFs are rejected at DVU level/ Maker Level and Checker Lev
In case AOF is returned by ESS, Branch need to rectify the issue and reassign to ESS within maximum
Reason

Dedupe Issue
AML Issue
Incomplete AOF
Wrong product selection by the Beanch
KYC Document not found or clear
Supporting Documents not found
Details in document and AOF Mismatch
Account opening fund details mismatch o
Deviation approval required
Signature missing or mismatch on AOF
Self attestation required
Field verification missing
Branch initiation data mismatch
KYC doc validation failed
Original seen and verified not done
Branch authentication missing on AOF
Photograph not provided or not clear
Alteration on AOF not authenticated
Nomination details incomplete
Others
Incomplete AOF/ CIF
Wrong Aadhar/ Pan

If IP clearing cheque is returned

Reason
Financial Reason

Technical reason
Process
Customer comes to the branch and wishes to open the account.
Annexure 1: Type of Account
Annexure 2: Account Parameters
Branch Operating Officer (BOO) enquires about the purpose and other details of
the entity and the realted persons. BOO hands over the Account Opening Form
(AOF) to the Authorised Person. BOO also explain about the Know Your
Customer (KYC) documents that the customer needs to provide depending upon
the Constitution of the customer’s business entity. KYC documents need to be
provided for identity and address proof for the entity and also for the related
persons along with their latest Photograph. Type of KYC documents will depend
on the type of customer.
Annexure
BOO 3: KYC
will collect Documents
Account Opening Form, CIF of the Entity, CIF of all the
Authorised/ Related/ Controlling Person of the Entity along with the relevant KYC
documents.
In case the KYC documents and application forms are found OK, then BOO puts
his/her signature on the AOF. BOO hands over the form to BM/ABM for second
round verification

BM/ABM checks the KYC documents and AOF. If the documents are found to be
OK, then BM/ABM puts signature on the AOF and puts stamp on the AOF.

New Customer -
Pre Generated Number (PGN) - The customer is a new customer but has
requested for personalized cheque book and debit card - CIF and account
number will be generated in the system.

Existing Customer -
BOO logs into “Profile” (CBS) and opts for PGN (Pre-generated number).
Account number will be generated

Account number is Opened with debit freeze status.

BOO checks for initial account funding options provided by the customer in AOF.

Initial Amount will be credited through 3 modes Cash, Transfer and Clearing.

Cash – BOO will ask customer to fill pay in slip and deposit cash. Customer
provides PAN and teller credits the amount into the PGN A/c after verifying the
PAN. Copy of the Pay in Slip should be attached along with the AOF Documents.

Transfer – Customer provides the Cheque/ Debit Authorisation Slip/ Intra

Transfer Form for debiting his Account and crediting the New Account. In case of
ESAF SFB’s cheque, the customer attaches the copy of the cheque with the
form.

Clearing – Initial deposit should be self drawn cheque favouring “ESAF SFB Ltd-
(Name of the customer). Branch to send the Clearing Cheque on the same day
for CTS clearing. Branch will attach the copy of the cheque with the form.
Cheques issued to the customer from a third party cannot be used for account
opening.

Cash Officer will credit the Initial Credit to respective PGN Account with Narration
“ Initial Deposit – Customer Name”
BOO will inform the customer about the TAT of Account Opening and also that
the customer will receive an alert when Account gets open. BOO will also inform
the customer about the TAT of receipt of Personalised Cheque Book and Debit
card (If requested)
BOO logs into Newgen. System creates AOCO ID for the account.
- BOO fills the Lead Generator/ convertor code and Form number, ACO
Number, account details, fills account number and fetches CIF from the
system.
- BOO fills basic details about the entity and related persons in the system.
- Refer the Work flow of Newgen.
BOO conducts deduplication check in the system.
In case the entity is an existing customer, the Cluster Head approval will be
required to open an additional Current account. The approval will be sought on
email and Account will be opened by the Branch
In case deduplication checks are successful, BOO verifies the KYC documents
and ensures that the entries in the application form are correct as per the KYC
documents. In case of any discrepancy, the customer is asked to rectify the
same.
Branch will enter the details of AOF, CIF of the Entity and CIF of the Authorised
Signatories
BOO provides his/her decision remarks and submit the information submitted on
the system. BOO will scan the AOF, CIF, KYC documents and the IP proof details
in Newgen. BOO will enter the relevant details in Newgen.
After Scanning of relevent documents from branch level, the files moves to the
login of DVU (Document Verification Unit) based out of ESS.
Once the Work Item is moved from the Branch, it will be moved to DVU tray.
Each DVU User can select a workitem and work on the same. A User cannot
select a Work Item which is already selected by another user.
Document Verification Unit (DUV) executive logs into the Newgen and checks
the item in the account opening queue. DVU clicks the link for a particular
account to access the customer and account information and the uploaded
documents.
DVU checks the scanned documents and does following checks:
 AML
 PAN verification from NSDL
 Verification CIF/ AOF/ KYC Documents/ Approvals
To check the initial funding details. Also to check the A/c number put on cheque
with that on AOF

DVU will act based on the below mentioned AML scenarios:

AML score <= 35% - Accept

AML Socre 36% to 79% - Return the AOF to branch with reasons for
Discrepency rectification
AML Score >=80% - Rejection of AOF at DVU. No referal or override option is
permissible
In case DVU verification is successful, the DVU staff will submit the approval on
the system. The file will move to login of maker at ESS. In case of incomplete
Documents/wrong documents, DVU unit moves the Case to Branch for
rectification/ clarification through Data exemption Tab with the reasons for
returning the AOF in Remarks. In case of any return, action to be taken given
below
 The Data Entry Maker logs into Newgen system. The maker checks the item in
the account opening queue. The maker clicks the link for a particular account to
access the customer and account information.
Maker creates the Account and CIF for Entity and other related or controlling
person.
The data entry maker enters the customer’s information from the account
opening form. In case of any query/discrepancy, the maker sends the file back to
DVU through system for resolving the discrepancy. (Maker could return the case
to DVU with remarks for returning AOF and DVU will futher return to the Branch.
Further action to be take as given below.
Once the maker has entered the required information in the system, the maker
submits the information in the system. The file moves to the login of Data Entry
Checker.
Checker logs into Newgen system. Checker checks the item in the account
opening queue. Checker clicks the link for a particular account to access the
customer and account information.
Checker verifies the information submitted by the maker.
In case of any query/discrepancy, the checker sends the file back to maker
through system for resolving the discrepancy. In case of any query/discrepancy,
the maker sends the file back to DVU through system for resolving the
discrepancy. (Maker could return the case to DVU with remarks for returning
AOF and DVU will futher return to the Branch. Further action to be take as given
below.

After successful verification by the Checker,he submits approval for activating

account in the system. The information is passed to “Profile”. Debit Freeze in the
Account will be removed autimatically as the Info is passed to Profile
After the Checker verification process the file will move to “ CBS File Generation”
then “CBS Response wait” and if it successfully done it will move to “ Photo &
signature Captured. The information is passed to “Profile”. Debit Freeze in the
Account will be removed by by the system once the Account details moves to
Profile
If the profile reject the application for any reason it will move to “ Data
correction”. In this case, maker needs to rectify the error and forward to checker
for authorisation.
Once the Account is Activated, the customer is intimated about the same through
email/SMS.

At the EOD, Cheque Book and Debit card to be processed data is flowing to
vendor through Profile EOD.

The vendor prints the debit card, welcome kit and the cheque book and sends it
to the branch. The BOO at the branch will call customer and requests him/her to
collect the welcome kit from the branch.
The BOO will store AOF, CIF, KYC documents in the Branch archive. In case the
customer has submitted Form 60/61, the same needs to be submitted to the
Income Tax office under whose jurisdiction the branch falls.

Exemptions
AOFs are rejected at DVU level/ Maker Level and Checker Level
d by ESS, Branch need to rectify the issue and reassign to ESS within maximum 3 working days. MIS to be flashed by ESS
Reprocesssing of Rejected Forms
Branch to take Approval from Cluster Head for opening additional individual
Account and open the account in the branch.
Branch to take Approval from Cluster Head on case to case basis
Branch will complete the AOF and resubmit
Branch will resubmit after necessary correction in Newgen
Branch will resubmit the required documents
Branch will resubmit the required documents
Branch will complete the AOF and resubmit
Branch will resubmit the required documents
Branch will resubmit the required documents
Branch will provide the clarification
Branch will resubmit the required documents
Branch will resubmit the required documents
Branch will resubmit the required documents
Branch will resubmit the required documents
Branch will resubmit the required documents
Branch will resubmit the required documents
Branch will resubmit the required documents
Branch will resubmit the required documents
Branch will complete the AOF and resubmit
Branch will resubmit the required documents
Branch will complete the AOF and resubmit
Branch will complete the AOF and resubmit

If IP clearing cheque is returned

Represent
Branch need to take Approval from Cluster Head.

ESS on the basis of the Technical rejection reason, will represent the returned
Clearing IP cheque. Otherwise Branch need to take Cluster Head Approval to
Represent the instrument.

Type of Current Accounts

Sole Proprietorship
One Person Company
Partnership
Public Limited Company
Private Limited Company
Political Parties
Trust
Association/ Club/ Societies
Limited liability Partnership
HUF
 Level
mum 3 working days. MIS to be flashed by ESS
Return Process Level
Branch will do the final rejection (DVU
will do the Rejection only in case of rating Branch
above 80%). Branch can remove Debit DVU
Freeze only after Cluster Head Approval
for Removal of Debit Freeze. This will be
part of Daily exception Report and also in
Audit Trial.
Branch will contact the customer and
inform that the AOF is rejected for the
Branch will do the final rejection (DVU
will do the Rejection only in case of rating
above 80%). Branch can remove Debit
Freeze only after Cluster Head Approval DVU
for Removal of Debit Freeze. This will be
part of Daily exception Report and also in
Audit Trial. DVU
Branch will contact the customer and DVU
inform that the AOF is rejected for the DVU
specified reason and close the A/c and DVU
take a Payorder for the Initial Deposit DVU
Amount. DVU
DVU
* If the customer has deposited the IP as
cash, Branch may refund the IP amount DVU
as cash itself. If the AOF rejection is due DVU
to Pan DVU
disqualification, Branch must refund the DVU
IP amount as cash only irrespective of DVU
the amount. DVU
DVU
DVU
DVU
Maker
DVU

Rejection
Process after Clearing rejection to
a) Branch will contact the customer
and inform the status of the Initial
Payment. Branch will take approval
from Cluster Head and close the A/c
and take a Payorder for the Initial
Deposit Amount.
Remarks

Stamps &
Signatures
to be
decided on
the form
Time for
DVU
Check??
Process after Clearing rejection to be set