Premier Partners: Supported by: Produced by:

Jason Nalewabau
Director - SAP Logistics Execution Solutions - ICON Integration Pty Ltd
Nathan Taylor
General Manager – Real Time Logistics – Dematic Pty Ltd

SAP Finds ITS Voice

Main Message
SAP Finds ITS Voice
- Voice technology delivers significant productivity gains
- SAP is now enabled for Voice with Vocollect Voice Direct ERP
- Best of Breed Execution now possible in SAP WM
- Proven ROI
- Voice
- Execution
- Landscape

Mastering Supply Chain Management with SAP 2012 | 3

Introduction & Overview

Jason Nalewabau
Director - SAP Logistics Execution Solutions - ICON Integration Pty Ltd

10 years experience of delivering SAP WM Solutions coming from a Middleware Execution

Systems background

– SAP WMS Design to achieve Operational Outcomes

– SAP Execution Transactions / Frameworks that leverage best of breed product knowledge

– Solely focused within the 4 walls of the warehouse

Mastering Supply Chain Management with SAP 2012 | 4
Introduction & Overview

Nathan Taylor
General Manager – Real Time Logistics – Dematic Pty Ltd

12 years experience in delivering Wireless and Voice Solutions

– SAP WM Wireless and Bar-coding

– Pioneered Voice in the Supply Chain throughout APAC with Vocollect

Mastering Supply Chain Management with SAP 2012 | 5

What we will Cover

The underlying benefits of “Voice Execution”

Vocollect VoiceDirect ERP “SAP Finds ITS Voice”

Live Demonstration “SAP VoiceDirect Picking”

Q & A and Discussion

Mastering Supply Chain Management with SAP 2012 | 6

Benefits of Voice Execution

Mastering Supply Chain Management with SAP 2012 | 7

How Voice Works – 1, 2, 3
Instruction Spoken
1. to the Operator

Mastering Supply Chain Management with SAP 2012 | 8

How Voice Works – 1, 2, 3
Instruction Spoken
1. to the Operator

Instruction Confirmed
2. through Speaking
Voice Command

Mastering Supply Chain Management with SAP 2012 | 9

How Voice Works – 1, 2, 3
Instruction Spoken
1. to the Operator

Instruction Confirmed
2. through Speaking
Voice Command

Next Instruction Spoken

3. to the Operator

Mastering Supply Chain Management with SAP 2012 | 10

Directed to Location “Go to Location”
Confirm Check Digit “5,6”
Told Quantity to Pick “8”
Directed to Next Location
Picking Process Overview

Picking Process RF / Paper

Press
Read Next Travel Scan Read Qty Perform Locate
Free Hands Buttons to
Location to Location Location on Screen Task Device
Confirm

Picking Process Voice

Speak Check
Hear Next
Digits, Hear
Location, “Ready”
Instructions,
Travel
Perform Task

Elapsed Time
Mastering Supply Chain Management with SAP 2012 | 15
Technology / ROI Comparison
Voice vs. Paper

 Accuracy
 Productivity (up 5 – 15%)
 Removal of Paper (Label and Printer Costs)
 Real Time Information
 Removal of Data Entry

Voice vs. RF

 Productivity (up 15 – 25%)

 Significantly Reduced Maintenance Costs
Mastering Supply Chain Management with SAP 2012 | 16
Benefits of Voice Execution

Mastering Supply Chain Management with SAP 2012 | 17

SAP and Voice

Mastering Supply Chain Management with SAP 2012 | 18

SAP and Voice

Mastering Supply Chain Management with SAP 2012 | 19

SAP Voice Execution Development
Complexity of
Integration Middleware

Ease of
Integration

Direct Complex
Interface Integration Cost
SAP Direct Voice Execution

Mastering Supply Chain Management with SAP 2012 | 21

SAP Voice Execution

Mastering Supply Chain Management with SAP 2012 | 22

SAP Execution Overview
• To make warehouses run we all need execution support

• Historically achieved with SAP WM + middleware RF / Voice

Execution Systems

• Typically this achieved highly optimised execution workflows

• However they came with
• Costly integration projects with disparate systems
• Significant ongoing maintenance and support costs
• Stifled continual improvement due to integration issues

Mastering Supply Chain Management with SAP 2012 | 23

SAP Execution Overview
• SAP Offering was enhanced with MDE small screen transactions
and SAPConsole
• Completely revolutionised RF Barcode Scanner support in SAP
• Enabled RF Scanners with Telnet Clients Direct to SAP
• Later ITSMobile enabled Industrial Web Browsers with much better screen
presentations

• In my Opinion
“The SAP MDE transactions missed the mark in terms of providing
highly optimise work flows”

Mastering Supply Chain Management with SAP 2012 | 24

SAP Execution Overview

• Most SAP WM users have developed at least some custom RF

Transactions to achieve better workflows
• Following the MDE Transaction Framework provided in SAP

• Icon Integration have a developed a new Framework in SAP for

building highly optimised execution workflows with RF, Voice and
Warehouse KPI’s in mind.

Mastering Supply Chain Management with SAP 2012 | 25

SAP Execution Overview

Simple formula:

A solid SAP WMS Design

that incorporates An Effective Execution Framework
that uses Direct Real Time Voice and RF
will deliver Best of Breed Warehouse Operations

Mastering Supply Chain Management with SAP 2012 | 26

SAP Finds ITS Voice
• With Vocollect VoiceDirect ERP 1.1?
– It’s an Technology Framework that can be used to “Voice Enable” SAP
Execution Transactions
– ‘Out of the Box Solution’ preconfigured to supports MDE Transactions LM05,
LM07 and LM45 as example “Voice Workflows”

Mastering Supply Chain Management with SAP 2012 | 27

Vocollect Voice Direct ERP 1.1
• Benefits of Vocollect VoiceDirect ERP

– DIRECT Real Time Voice Solution for SAP

– SAP Voice Connector
• Enables the configuration of Voice Workflows
• SAP Certified for WM and eWM
– Framework that translates voice commands from existing SAP Transactions and
delivers your Operators Spoken Responses back to SAP in real time
– Can be used on any SAP Transaction – Not limited to WM and eWM

Mastering Supply Chain Management with SAP 2012 | 28

Product Components

• Vocollect Voice Direct ERP 1.1 consists of:

– Protocol Translator
• Voice attributes mapping for MDE Transactions LM05, LM07 & LM45
– SAP Configuration Transports to enable
• Check Digit Verification Routines
• Handling Unit Verification Routines
– Thin Voice Client – for voice enabled devices

Mastering Supply Chain Management with SAP 2012 | 29

SAP Finds ITS Voice
• What is it and how does it work?

Spoken to Operator Small Voice Packet HTML

<< Small Voice Packet << HTML << MDE (ABAP)

Response from Operator Small Voice Packet HTML

>> Small Voice Packet >> HTML >> MDE (ABAP)

Deployed at Site Deployed on SAP Servers

Mastering Supply Chain Management with SAP 2012 | 30

SAP Finds ITS Voice
• How to customise Voice Workflows

There is never a
need to
customise the
Thin Voice
Clients on Customise #1
Customise #3 Customise #2
devices Optimise the
Customise PT Modify ITS the
Transaction in
Voice Attributes HTML Templates
ABAP (Execution)

Mastering Supply Chain Management with SAP 2012 | 31

SAP Finds ITS Voice
• How to Deploy
– Deploy the Protocol Translator on SAP Web Application Server or Stand-Alone
Server
• Configure your SAP Screen to Voice Attributes mapping files
– RF enable your warehouse and configure Talkman Devices for direct connection
to SAP

Deployed at Site Deployed on SAP Servers Mastering Supply Chain Management with SAP 2012 | 32
SAP Finds ITS Voice

• Voice enabling SAP has been completely

revolutionized !
– You can now voice enable SAP transaction with a simple pass through
technology that will convert your ABAP Transactions to Voice Workflows
– There is no longer expensive middleware systems and interfaces in-between
you and the benefits of voice execution
– Implementing Voice just got a whole lot easier
– Supporting Voice Solutions just got a whole lot easier

Mastering Supply Chain Management with SAP 2012 | 33

Demo Infrastructure
• Overview of our Demonstration Environment

Deployed on ICON SAP Servers – Sydney

Wireless AP + 3G Mobile Connection
(Protocol Translator running on Stand
Talkman Device (Thin Client)
Alone Apache Tomcat Web Server)

Mastering Supply Chain Management with SAP 2012 | 34

Picking #1 – View Open TO’s
• View RF Monitor in SAP to show open Transfer Orders ready to be
picked.

• Set up demo

Mastering Supply Chain Management with SAP 2012 | 35

Picking – Example #1

• In this example we will

– Sign On
– Navigate the menu to LM05 – Pick By To
– Pick a 2 line transfer order in full

Mastering Supply Chain Management with SAP 2012 | 36

Picking #1 – Signing ON
SIGNING ON

“Welcome to the Icon Voice Direct ERP System – Current Operator is

Jason – to continue say ready”
 READY
• “Password”
 654321

Mastering Supply Chain Management with SAP 2012 | 37

Picking #1 - Menus

“Select Function”
2
Next level of menu is displayed

“Select Work Type”

1
LM05 Transaction is
displayed

Mastering Supply Chain Management with SAP 2012 | 38

Picking #1 – TO Screen
“Transfer Order”
 OPERATOR SPEAKS THE TO NUMBER

Mastering Supply Chain Management with SAP 2012 | 39

Picking #1 – Source Screen 1
“Source Bin 240 – Pick 2 PC – Check
Digit”
 56
“Source Bin 240 – Pick 2 PC – Confirmed”
 NEXT

Mastering Supply Chain Management with SAP 2012 | 40

Picking #1 – Source Screen 2
“Source Bin 136 – Pick 2 PC – Check
Digit”
 12
“Source Bin 136 – Pick 2 PC – Confirmed”
 DELIVER

Mastering Supply Chain Management with SAP 2012 | 41

Picking #1 – Destination Screen
“Take to Pack Area – To Confirm say
Ready”
 READY

Mastering Supply Chain Management with SAP 2012 | 42

Picking #1 – View Confirmed TO
• TO’s are now confirmed.

Mastering Supply Chain Management with SAP 2012 | 43

Picking – Example #2

• In this example we will

– Pick a 2 line transfer order with differences – short pick
one line item

Mastering Supply Chain Management with SAP 2012 | 44

Picking #2 – TO Screen
“Transfer Order”
 OPERATOR SPEAKS THE TO NUMBER

Mastering Supply Chain Management with SAP 2012 | 45

Picking #2 – Source Screen 1
“Source Bin 240 – Pick 2 PC – Check Digit”
 Difference
“Qty”
1
“Source Bin 240 – Pick 1 PC – Check Digit”
 56
“Source Bin 240 – Pick 1 PC – Confirmed”
 Next

Mastering Supply Chain Management with SAP 2012 | 46

Picking #2 – Source Screen 2
“Source Bin 136 – Pick 2 PC – Check Digit”
 12
“Source Bin 136 – Pick 2 PC – Confirmed”
 DELIVER

Mastering Supply Chain Management with SAP 2012 | 47

Picking #2 – Destination Screen
“Take to Pack Area – To Confirm say
Ready”
 READY

Mastering Supply Chain Management with SAP 2012 | 48

Picking #2 – View Confirmed TO
• TO is now confirmed with difference.

Mastering Supply Chain Management with SAP 2012 | 49

Picking – Example #3

• In this example we will

– Pick a 2 line transfer order in full and ask for additional
screen information from:
• Source Screen
• Details Screen

Mastering Supply Chain Management with SAP 2012 | 50

Picking #3 – TO Screen
“Transfer Order”
 OPERATOR SPEAKS THE TO NUMBER

Mastering Supply Chain Management with SAP 2012 | 51

Picking #3 – Source Screen 1
“Source Bin 240 – Pick 2 PC – Check Digit”
 Detail
“Which Detail”
 Plant
“1000 – which detail”
 Storage Location
“0088 – which detail”
 Ready
“Source Bin 240 – Pick 2 PC – Check Digit”
 56
“Source Bin 240 – Pick 2 PC – Confirmed”
 Next

Mastering Supply Chain Management with SAP 2012 | 52

Picking #3 – Source Screen 2
“Source Bin 136 – Pick 2 PC – Check Digit”
 Material Description
“Flatscreen MS 1775P – Check Digit”
 12
“Source Bin 136 – Pick 2 PC – Confirmed”
 Deliver

Mastering Supply Chain Management with SAP 2012 | 53

Picking #3 – Destination Screen
“Take to Pack Area – To Confirm say
Ready”
 READY

Mastering Supply Chain Management with SAP 2012 | 54

Picking #3 – View Confirmed TO
• TO is now confirmed
• We were able to ask for additional information from
– the source screen
– as well as the additional details screen

Mastering Supply Chain Management with SAP 2012 | 55

Requirement
• Issue: Operators need to know the delivery number when taking order to
packing area.

LM05 Destination Screen Current Speech Flow

“Take to Pack Area – To Confirm say Ready”
 READY

Required Speech Flow

“Delivery 80015021 - Take to Pack Area – To
Confirm say Ready”
 READY

Mastering Supply Chain Management with SAP 2012 | 56

Solution
• Solution:
– Change the SAP Screen to Voice Attributes mapping file on the Protocol
Translator to speak the Delivery Number.

Customise #3 Customise #1
Customise #2
Customise PT Optimise the
Modify ITS the
Voice Transaction in
HTML
Attributes ABAP
Templates
(Execution)

Mastering Supply Chain Management with SAP 2012 | 57

SAP Screen - Voice Attributes Mapping

Mastering Supply Chain Management with SAP 2012 | 58

Solution

– Change the Voice Attribute for Delivery Number

– Stop and Restart the Protocol Translator

Change Voice
Attributes

Mastering Supply Chain Management with SAP 2012 | 59

Picking #4 – TO Screen
“Transfer Order”
 OPERATOR SPEAKS THE TO NUMBER

Mastering Supply Chain Management with SAP 2012 | 60

Picking #4 – Source Screen 1
“Source Bin 240 – Pick 2 PC – Check
Digit”
 56
“Source Bin 240 – Pick 2 PC – Confirmed”
 NEXT

Mastering Supply Chain Management with SAP 2012 | 61

Picking #4 – Source Screen 2
“Source Bin 136 – Pick 2 PC – Check
Digit”
 12
“Source Bin 136 – Pick 2 PC – Confirmed”
 DELIVER

Mastering Supply Chain Management with SAP 2012 | 62

Picking #4 – Destination Screen
“Delivery 80015021 - Take to Pack Area –
To Confirm say Ready”
 READY

Mastering Supply Chain Management with SAP 2012 | 63

Picking #4 – View Confirmed TO
• TO is now confirmed

• We were able easily customise the solution to include additional

screen fields into the “Speech Flow”

Mastering Supply Chain Management with SAP 2012 | 64

Demonstration Overview
• Picking 1 – Picked 2 line items: in full
• Picking 2 – Picked 2 line items: 1 with difference
• Picking 3 – Picked 2 line items: asked for additional screen details
• Picking 4 – Picked 2 line items: customised speech flow to include
delivery number from destination screen.

This was a example of SAP standard LM05 ‘Pick by Transfer Order’

- VOICE ENABLED with Vocollect Voice Direct ERP 1.1

Mastering Supply Chain Management with SAP 2012 | 65

Key Points to Take Home
SAP Finds ITS Voice
- Voice technology delivers significant productivity gains
- SAP is now enabled for Voice with Vocollect Voice Direct ERP 1.1
- Best of Breed Execution now possible in SAP
- Proven ROI
- Voice
- Execution
- Landscape

Mastering Supply Chain Management with SAP 2012 | 66

How to contact me:
Jason Nalewabau ICON Integration Pty Ltd
Email: jason.nalewabau@iconintegration.com.au
Phone +61 416 235 084

Nathan Taylor Dematic Pty Ltd

Email: nathan.taylor@dematic.com
Phone +61 409 600 046
Premier Partners: Supported by: Produced by: