Académique Documents
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Facilitator
Gulzar khalfan
Objectives
• To make participants understand about the
concept of Emotional Intelligence (EQ) and
highlight its importance in a day-to-day life;
David Wechsler
Robert Thorndike
• Emotional self
awareness
• Accurate self
awareness
• Self confidence
Self-Awareness
Self-Management
• Self-Management is the ability to understand your emotions and then use
that understanding to turn situations to your benefit.
• Self-management is also the ability to use your feelings to reason well and
act intentionally.
• WHY?
• Self-management is important because when people are able to better
managing their emotions, they do better in life.
• The more people allow emotions to control and direct their behavior, the
worse they do in life.
• People who are good managers of their emotions are open to change,
effective in mood management, consistent in stress management, they are
productive, and behave in a reasonable and rational way.
Social Awareness
Social awareness refers to how people handle relationships and awareness of
others’ feelings, needs, and concerns.
Why?
Social awareness is very important for creating and maintaining good working
relationships with other people.
People high in social awareness can feel what other people are feeling and
can put themselves in their shoes.
People who are high in social awareness are able to read non-verbal cues,
read messages conveyed by facial gestures, posture, eye movement, and body
language.
Social Skills
Social Skills refers to a proficiency at suggesting desirable responses in others.
People with good social skills are good business leaders, leaders in society, and
effective parents who understand that personal success and group or family
success are inseparable.
They lead by example, encouraging others in positive ways, validating them and
creating trust within them.
Why?
Social skills are the basic skills everyone needs to have in order to be effective at
anything they do. Not having the basic social skills can severely limit the quality
of work that you produce.
What is Conflict?
• The concept of conflict , being an outcome of behaviors, is an
integral part of human life. Where ever there is interaction,
there is conflict.
• Conflict can be considered as an expression of
hostility(unfriendliness or opposition), negative attitudes,
antagonism, aggression, rivalry and misunderstanding.
• Conflict is a psychological state of mind when people are in a
dilemma whether to do or not to do a thing, is a state of
conflict.
Types of conflicts
Functional Dysfunctional
Techniques to solve conflicts
• Be Prepared: Care enough about your own well-being,
your relationships with co-workers and your company, to talk
about what is bothering you at work, to talk about conflict.
• Start preparing to resolve conflict by checking your own
behavior. What are your hot buttons? Have they been pushed?
How have you handled the situation so far? What is your own
responsibility in the matter?
• Own up. Take responsibility for your part in the conflict. Do a
little soul searching, a little self-examination, before talking it
out with the other party.
• Don’t Wait
• Ask the other party for his or her ideas for solving the
problem. The person is responsible for his or her own
behavior and has the ability to change it. Resolving
conflict is not about changing another person. Change
is up to each individual.
• Agree on a Plan of Action
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From ___________________
Discussion Questions
1. What was your first reaction when you realized
you would have to perform your own tasks?
2. Do we ever expect others to do things that we
ourselves are unwilling to do?
3. If this is the case, how does having a diverse
team work to our benefit?
4. Do we always take the time to consider other
perspectives? Why not?
5. How might this affect the conflict-resolution
process?
What did we learn?
• To put ourselves in someone else’s shoe/place
• To experience empathy