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DIPLOMA IN NURSING
COMMUNICATION 1 Hour
………………………………………………….
SECTION A
(30 Marks)
A. Speak loudly.
B. Use high tone.
C. Use simple words..
D. Avoid eye contact.
A. Blame others.
B. Gain information..
C. Have some gossip material.
D. Find others of their mistakes.
04. Of the following descriptions, which one does not accurately elements of
the communication process in nursing?
A. Encoder.
B. Decoder.
C. Counselor..
D. Receiver.
A. clarity
B. simplicity
C. intonation
D. physical appearance.
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06. Non-verbal communication can be assessed by
A. Rhythm.
B. Writing.
C. Gestures..
D. Speaking.
A. posture
B. gestures
C. eye contact
D. facial expression
09. Environment distraction can impair and distort communication. The kinds of
distortions in the communication process is
A. eye contact
B. simple language
C. hand writing clear
D. noises from environment.
A. caring..
B. judgmental.
C. disrespectful.
D. physical attraction.
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12. One of the goals of therapeutic communication
13. Speaking with loudly and screaming voices to the clients are kinds of
barriers to therapeutic communication in
A. gender
B. Emotion.
C. health status
D. cultural differences
14. When preparing a bed bath for a patient which question reflects therapeutic
communication?
15. Sitting and taking the client’s nursing history is an example of an interaction
in the
A. intimate zone
B. personal zone.
C. social zone
D. public zone
16. The nurse should knock the door before entering in her room. It’s one of the
following communication factor
A. Territorial.
B. environment
C. relationships
D. interpersonal attitude
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17. Which of the following body language would be measured fear for the 3
years old in nonverbal communication
A. smile
B. closed eye
C. shouting “mama”
D. the child’s turning away from the door.
18. During an interview which type of questions will give the most information?
A. Short questions
B. Long questions
C. Open ended questions.
D. Close ended questions
A. Focusing.
B. restating
C. summarizing
D. offering information
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22. This technique is a review of the main points covered in an interaction and
used at the end of a client teaching session.
A. reflecting
B. clarifying
C. Summarizing.
D. stating observations
23. During an interaction with a critically ill patient’s family, the nurse uses the
therapeutic communication technique of silence to
A. convey warmth.
B. communicate with the patient.
C. allows time to organize their thoughts..
D. allows feedback to verify understanding of the message.
24. The best statement should be spoken to the patient by a nurse during the
orientation phase is
25. During his admission interview Mr. Shafei, an older patients, states, “I can’t
hear you very well.” After determining that Mr. Shafei does not have a
hearing aid, the nurse should
26. When taking health history, you should focus on which of the following.
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27. Your client tells you that he is afraid of his operation. Which of the following
will be your response?
30. Mr. Faizal is in coma following a motor vehicle accident. Which of the
following statements regarding communication with Mr. Faizal is most
appropriate?
SECTION B
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(10 Marks)
INSTRUCTION: This section contains TWO (2) short essay questions. Answer
ALL questions in this section.
QUESTION 1
QUESTION 2
END OF QUESTIONS
ANSWER
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QUESTION 1
QUESTION 2
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