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CITIZEN’S CHARTER
STE CLIENT ACTIVITY LABORATORY ACTIVITY DURATION OF ACTIVITY PERSON -IN- CHARGE FORMS NEEDED
P
1 Present OPD Card (Green Card) at Check, received and print laboratory request entered 5 MINUTES Laboratory Staff Laboratory Request
Laboratory Receiving Window
Issue Charge Slip Green Card
Pay the corresponding fees at Issue Official Receipt 5 minutes Cashier Staff Charge Slip
Cashier’s Office
Official Receipt
2 Present Official Receipt to receiving Receive specimen/check acceptability of the 10 minutes Laboratory Staff Laboratory Request
window and Proceed to Blood specimen
Official Receipt
Extraction Area/Submission of
Collect specimen
Specimen at Laboratory Receiving Charge Slip
Window Instruct patient
Label specimen
3 Wait for Performance of Test Perform Test 1-2 Hours Medical Technologist Laboratory Request
4 Present Official Receipt Released result 5 minutes Laboratory Staff Laboratory Results
End of Transaction TOTAL TIME: 1 hour & 25 mins - 2 hours & 25 mins