Académique Documents
Professionnel Documents
Culture Documents
Overview
1. Therapeutic communication
a. Relationship
b. Communication
c. Patient needs
d. Response
Nursing Points
General
1. Connection
a. Build report
b. Be aware of own values
c. Remove biases
d. Common ground
2. Communication
a. Active listening
b. Rephrase
c. Clarify
d. Summarize
e. Empathize
3. Understanding patient needs
a. Venting and expression
b. Reaffirmation
c. Advice vs unsolicited advice
4. Response
a. To feelings
b. To words
c. To expressions
Nursing Concepts
1. Communication
2. Professionalism
3. Interpersonal relationships
And here are a couple of ways to do that. Remove biases. When the nurse
you get report from says your patient is “grumpy,” ignore it. It puts this idea
in your head that is far worse than grumpy.
Be aware of your own values, especially when you find common ground.
When you find a common interest, you recognize that you and the patient
have something in common - and you can connect with them. And when
you connect, it really helps to foster that trust between you.
Let’s look at those. First off, you can listen actively. Pull a chair up and sit
down next to the patient. Look at them in their eyes and listen really
intently. They may not get to have great conversation with people because
everyone is so focused on the patient being sick - really listen to them, and
only respond when they stop talking. And be silent if you have to - that’s ok.
That gives you the opportunity to act instead of react. Because once those
words come out, you can’t put them back in.
Also, do this with empathy. Don’t be mundane, engage your patient and
show you care for them by feeling what they’re feeling.
Sometimes, you’ll come across patients that just want to vent, and that’s
ok. They use it as a way to process grief or disgust, or sometimes that’s
just part of who they are. And until you figure out how to navigate that, ask
them, “Would you prefer I just listen? Because I’ll be glad to.”
And sometimes they’ll just be ok with that. Other times, they’re asking for
advice or reaffirmation. For instance, if they grow frustrated with the
multiple times they’re woken up in the middle of the night for bloodwork,
they want to hear from someone else that they’re justified in believing what
they do. Hell, I’d hate to be woken up, so I’ll surely empathize with them. I’ll
reaffirm their beliefs.
This is a tricky area though - be careful not to just give unsolicited advice.
“What would you do?” is a great time to tell them what you think. But if not,
then go back to using those communication tools we just talked about to
help communicate with them.
Connect with your patient. There are multiple ways to do this. Remove your
bias and start each interaction with a clean slate.
Your patient sometimes looks to you to vent about an issue. Just listen.
You could make all the difference.
Watch your patient. Communication is also nonverbal, and that can give
you the opportunity to embrace what your patient is saying because they
did something that tells you how the patient REALLY feels.