Question-1:

Write a paragraph introducing yourself to your instructor and your class. Address such
areas as your background, interests, achievements, and goals. You are advised to consider
all the components of an effective communication model (such as sender, receiver, key
message, encoding, decoding, noise, etc.) while crafting your introduction

Answer:

Hello Everyone & Respected Instructor,

Thank you very much for giving this opportunity to introduce myself.

My name is Kamala Kumar B, and I am a Native of Narasaraopet. I am a commerce

graduate (B. Com) from Osmania University. I am in Accounts / Warehouse operations with
18yrs of experience. I am a topper in my college in the subject statistics and my personal
interests are Travelling, listening music and Cooking.

I would like to tell you a little bit about myself. “I’m taking this course because; I am trying
to develop my career in the management / Finance platform. So I’m excited to take this
course and learn more about.” I am looking forward to working with you guys throughout
this course.

Well, that was just a brief summary of my journey so far.

Question-2:

Write four effective messages of no more than 140 characters each (short enough to work
as tweets, in other words) to persuade other college students to take the business
communication course. Think of the first message as the “headline” of an advertisement
that makes a bold promise (value proposition) regarding the benefits this course offers
every aspiring business professional. The next three messages should be support points
that provide evidence to back up the promise made in the first message

Answer:

1. Stairs to Success -# to be a successful in a business or in organization vertical,

effective communication plays a vital role.
2. Formal study of Communication model as a part of your course is a boost to achieve
what you dreamed in your carrier.
3. Imagine yourself being in a driver seat of an organization’s success by motivating
subordinates from adopting effective key things you learnt from BC course.
4. Not only it helps your carrier / organization, it helps yourself it will set you apart
from crowd
Question-3:

Reflect on your progress through this course on Business Communication and identify
five business communication skills that you have either learned for the first time or
developed / intend to develop during this course. Be sure to explain how each skill
could help you in your career (and life, in general)

Answer:
Communication is the cornerstone of good teamwork and good leadership. In order to
succeed in business, you must be able to communicate your ideas clearly to others.

1. Collaboration:
Collaboration and teamwork are vital to business success. Being able to collaborate
carries a number of benefits for an employer, from better marketing to increased
employee satisfaction to a higher quality of product or service.
The art of collaboration isn’t just one thing, though; it’s a complex network
of interrelated skills. In order to collaborate, you must be good at asking questions,
respecting others’ contributions, generating their trust and considering their
perspectives. These skills contribute to an employee’s ability to collaborate
effectively, and there’s another important component of collaboration: emotional
intelligence and awareness.
From a neurological perspective, people tend to make decisions based on
emotion rather than logic, so understanding the emotions of others improves your
ability to understand why they make decisions and how to turn that to the team’s
advantage.

2. Public Speaking:
Whether you’re speaking in front of colleagues at a meeting, in a crowded seminar
hall or to your team before a big project, you must be able to clearly and concisely
convey your ideas. Leaders in business must develop comfort speaking in front of
others, both with authority and credibility.
For many, anxiety is a very real barrier to strong public speaking. Inc. has a
number of tips to aid your public speaking abilities, taken from TED Talk speakers.
You might consider creating contingency plans to address your two biggest fears
associated with public speaking, or setting a backup goal in case your speech goes off
the rails. Being open to questions through your speech helps involve the audience
members and keep them engaged. It can also help you establish rapport and build
comfort. People tend to respond to personal stories, so coming up with one or two
stories beforehand to illustrate points you want to make can be a great way to
connect with others.

3. Listening:
A big part of effective communication is effective listening, according to Jimmy Lee
of Dorsett Hospitality International. By developing good listening skills, you help
create an environment where everyone feels heard and valued. You also train
 yourself to hear and retain important information. People can generally tell when
you’re listening to them. Most people will respond better to good listeners.
Remaining actively engaged with your conversation partners creates a sense of
enthusiasm and respect in your work environment

4. Nonverbal Communication:
In addition, Lee stresses the importance of attending to nonverbal communication.
People say a lot without uttering a word, and a facial expression or quirk of body
language can communicate attitude and interest better than words can. Gestures,
eye contact, tone of voice, posture, breathing and other factors contribute to
nonverbal communication. People can pick up on these cues in conversation.
Each of these cues can cause people around you to infer things about you, and being
aware of them helps you not only to control how others perceive you but also to
make you more aware of body language in others.

5. Written Communication:
Email has become a standard way to communicate both in business and in our
personal lives, and many people treat electronic communication as less formal than
other forms of communication. In a business context, it’s important to treat your
emails the same way you’d treat a written letter
In any form of written business communication, clarity is paramount. Once you’ve
written something, look it over before you send it to anyone. Ensure that it says
what you intend for it to say. Make sure your facts are accurate, and ensure that
you’re being respectful. When in doubt, with any written communication, ask these
three questions:
 Is it true?
 Is it respectful?
 Is it necessary?

Question-4:
In less than a page, explain why you believe each of the following is or is not ethical, from
a business communication perspective:
a. Keeping quiet about a possible environmental hazard you’ve just discovered in
your company’s processing plant
Answer:
Although there would be a possibility you could get fired for speaking up, it is
your responsibility to share the information you have. Many people could be at
risk for side effects, health problems, etc. from this possible hazard. If you share
the information you have, you might keep a possible hazard from becoming
a true hazard with consequences which are not good for the environment or the
company
b. Overselling the benefits of instant messaging to your company’s managers; they
never seem to understand the benefits of technology, so you believe it’s the only
way to convince them to make the right choice
Answer:
I don’t think it would be unethical to oversell the benefits of instant messaging to
your company's management. If you are expressing that it is the best option "in
your opinion,” then you aren't really overselling. If you out and out lie about the
purposed benefits, then that would not be ethical. If it is your job to keep the
company up to date with current technology and this is the best for the
company, than I think it is your job to sell the technology to your management.

c. Telling an associate and close friend that she needs to pay more attention to her
work responsibilities, or the management will fire her
Answer:
I do not think it would be unethical to tell a close friend and co-worker that she
needs to improve her work. As for the statement that she may be fired, I would
consider that showing concern for her and her job as her friend. If she needs
your advice and pays more attention to her work, the entire company would
benefit from your discussion. If she does not need your advice or change her
behaviour and is consequently fired, then she shouldn’t be upset with you
because you warned her.

d. Recommending the purchase of equipment that your department doesn’t really

need in order to use up your allocated funds before the end of the fiscal year so
that your budget won’t be cut next year—when you might have a real need for the
money
Answer:
I do think it would be unethical to recommend purchasing unnecessary
equipment just for the purpose of not having extra money left at the end of the
fiscal year. This would not ensure that the company would not still cut the
budget for the upcoming year and it could cause you to lose your position. It
would probably be pretty obvious that the equipment was not necessary and
your motive of spending the money would also be clear. Most likely, you would
lose your position and the budget would get cut anyway.