SANTOSH DAS

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39, Ramesh Mitra Road, Bhowanipore, Kolkata–700 025
E-mail: 84santosh.das@gmail.com
Mob: 8100601646 / 7980205689

DELHIVERY PVT LTD (as a Team Leader)

Objective: To gain experience and grow as a professional by being in a good company.

Career Snapshot

Above 10 years of experience in a Delivery & BPO Industry.

Core Skills

 Positive attitude  Aggressive approach

Work Experience

DELHIVERY PVT LTD

(Aug’2015 - till date)
Responsibilities
✓ Responsible for Managing Team, Handling Load (Inbound & Outbound).
✓ Arranging Cash pick up & Reverse Pick up, Replacement Pick up.
✓ Tracking shipment, clear daily load, Route plan according to load
✓ Handling Customer Escalation, Preparing Daily report, Sending Day end data according to Individual
Field Executive.
✓ Preparing Audit report on regular basis.
✓ Maintain COD cash on daily basis, Tally cash end of the day & handover to CMS Team.

Bluedart Express Pvt Ltd (as a Customer Support Staff)

(Oct’2013 – Aug’2015)
Responsibilities
✓ Interacts with a Customers to provide them Information regarding shipment current status, handling
complain call, login complain to portal.
✓ Coordinating with Customer and operation to ensure delivery on time.
✓ Responsible for ensuring timely, accurate and profitable delivery of shipments to customers.

Xentric Technologies Pvt Ltd. (as a Customer Care Executive)

(May’2012 – Jul’2013)
Responsibilities
✓ Interacts with a International Customers, Brief them about product
✓ Identify prospects where products can be sold.
✓ Sell them Subscription of Computer Maintenance
✓ Meeting targets and Goal

Tech Mahindra Pvt Ltd. (as a Customer Care Executive)

(Feb’2011 – Apr’2012)
Responsibilities
✓ Interacts with a Telecom Customers to provide them Information
✓ Answer Customer Inquires (Like : Balance deduction, Service deactivate etc) , Utilizing a computerized
system for tracking.
✓ Lodging Customer’s Complain, Forwarding complains to Backend for Solution etc.

Ibm Daksh Business Process Pvt Ltd. (as a Sr. Customer Care Executive)
(Mar’2008 – Nov’2010)
Responsibilities
✓ Interacts with a Customers to provide them Information
✓ Answer Customer Inquires, Utilizing a computerized system for tracking,
✓ Lodging their Customer’s Complain, Forwarding complains to depots for Solution.

1
Educational Qualification

Year of Passing
Exam Board/University School/College
(Aggregate )
Madhyamik W.B.B.S.E Mitra Institution(Branch) 2001 (58%)
Higher Secondary
W.B.C.H.S.E Mitra Institution(Branch) 2003 (57.84%)
(Commerce)
Prafulla Chandra College
B.Com (Hons) University of Calcutta 2006 (54%)
(South City Evening)

I.T. Skill

➢ Operating System : MS–Dos, Windows 98, 2000, PC Based Windows,

Windows XP, Windows 7, Windows 10.

➢ Other Package : Office 97 to Office 2016 (Word, Excel & PowerPoint)

Personal Details

Date of Birth : 20th April, 1984

Father’s Name : Dipak Das

Marital Status : Married

Nationality : Indian

Passport : Yes

Strength : Good Communication Skill in English & Hindi, Bengali,

Professional Attitude, Punctual, Hard Working, Very Responsible,
Quick decision taking capability, Willingness to Learn.

Hobbies : Listing Music & internet Surfing.

Languages Known

English, Hindi and Bengali

DECLARATION : I hereby declare that the information furnished above is true to the best of
my knowledge.

Date:

Place. _______________
(SANTOSH DAS)