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V100R001
Troubleshooting Guide
Issue 03
Date 2013-05-03
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holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees or
representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any kind, express or implied.
Website: http://enterprise.huawei.com
Purpose
This guide describes the routine maintenance items and common troubleshooting methods for
the TP48200A.
Intended Audience
This document is intended for:
Technical engineers
Maintenance engineers
System engineers
Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol Description
Change History
Changes between document issues are cumulative. The latest document issue contains all the
changes made in earlier issues.
Issue 03 (2013-05-03)
Optimized the content of the document, including standardizing the terminology and
improving the accuracy of the description.
Issue 02 (2012-11-30)
Port description is modified.
Issue 01 (2011-03-21)
This issue is the first official release.
Contents
3 Preparations.................................................................................................................................. 19
3.1 Getting Familiar with Sites ............................................................................................................................ 19
3.2 Preparing Tools .............................................................................................................................................. 19
4 Troubleshooting .......................................................................................................................... 21
4.1 Overview ........................................................................................................................................................ 21
5 Common Faults............................................................................................................................ 35
5.1 Varistor ........................................................................................................................................................... 35
5.2 Gas Discharge Tube ....................................................................................................................................... 35
5.3 SPD ................................................................................................................................................................ 35
5.4 Circuit Breaker ............................................................................................................................................... 35
5.5 DC Contactor ................................................................................................................................................. 36
5.6 PSU ................................................................................................................................................................ 37
5.7 PMU ............................................................................................................................................................... 37
5.8 AC Detection Board ....................................................................................................................................... 37
5.9 DC SPD .......................................................................................................................................................... 38
1 Safety Precautions
1.1 Overview
To minimize risk of personal injury and damage to equipment, read and follow all the
precautions in this document before performing any installation or maintenance. The "NOTE",
"CAUTION", and "WARNING" marks in other documents do not represent all the safety
instructions. They are only supplements to the safety instructions. Only trained and qualified
personnel are allowed to install, operate, and maintain Huawei equipment and basic safety
precautions must be employed to avoid hazards.
To ensure safety of humans and the equipment, pay attention to the safety symbols on the
equipment and all the safety instructions in this document. Huawei will not be liable for any
consequences caused by the violation of the safety operation regulations and design,
production, and usage standards.
The safety precautions described in this section are also applicable to other Huawei equipment.
The high voltage power supply provides power for the device operation. Direct or indirect
contact (through damp objects) with high voltage and AC mains supply may result in fatal
danger.
Non-standard and improper high voltage operations may result in fire and electric shock.
The personnel who install the AC facility must be qualified to perform high voltage and
AC operations
You must abide by the local rules and regulations when bridging and wiring AC cables.
During the installation of the AC power supply facility, follow the local safety
regulations.
Dedicated tools must be used during high voltage and AC operations. Avoid using
ordinary tools.
When the operation is performed in a damp environment, ensure that the device is dry.
When water is found in the rack or the rack is damp, switch off the power supply
immediately.
Power Cable
Do not install or remove power cables when the device is on. Transient contact between
the core of the power cable and the conductor may generate electric arcs or sparks, which
may cause fire or hurt human eyes.
Before installing or removing the power cable, turn off the power switch.
Before connecting a power cable, verify that the label on the power cable is correct.
Fuse
To ensure that the system runs safely, if a fuse is to be replaced, the new fuse must be of
the same type and specifications.
Electrostatic Discharge
The static electricity generated by human bodies may damage the electrostatic-sensitive
components on boards, for example, the large-scale integrated (LSI) circuits.
Human body movement, friction between human bodies and clothes, friction between
shoes and floors, or handling of plastic articles causes static electromagnetic fields on
human bodies. These static electromagnetic fields cannot be eliminated until the static is
discharged.
To prevent electrostatic-sensitive components from being damaged by the static on
human bodies, you must wear a well-grounded ESD wrist strap when touching the
device or handling boards or application-specific integrated circuits (ASICs).
Figure 1-1 shows how to wear an ESD wrist strap.
Before operating storage batteries, carefully read the safety precautions for battery handling
and connection. Improper handling of storage batteries causes hazards. If customers ask to
configure the batteries by themselves, inform them that batteries should be installed and
maintained according to related safety standards.
When operating storage batteries, avoid short circuit and overflow or leakage of the
electrolyte.
Electrolyte overflows may damage the device. It will corrode metal parts and circuit
boards, and ultimately damage the device and cause short circuit of circuit boards.
Storage batteries are high-powered and short circuits caused by incorrect operation can
result in serious injury.
Use special insulation tools.
Switch off the power supply during installation and maintenance.
Battery short circuit may cause human injuries. Although the voltage of ordinary
batteries is low, the instantaneous high current caused by the short circuit releases a great
deal of energy.
Avoid battery short circuits caused by metal objects. Do not wear jewelry or watches
when you operate the device. If metal objects must be used, first disconnect the batteries
in use before performing any other operations.
When the temperature of the battery is higher than 60°C (140°F), check the battery for
electrolyte overflow. If the electrolyte overflows, absorb and counteract the electrolyte
immediately.
Take care to protect your eyes when operating the device.
Wear rubber gloves and a protective coat in case of electrolyte overflow.
When moving or handling a battery whose electrolyte leaks, note that the leaking
electrolyte may hurt human bodies. When you find the electrolyte leaks, use the
following substances to counteract and absorb the leaking electrolyte:
− Sodium bicarbonate (baking soda): NaHCO3
− Sodium carbonate (soda): Na2CO3
When handling a storage battery, ensure that its electrodes are upward. Leaning or
reversing the storage battery is prohibited.
If your body comes in contact with battery acid, wash with clean water immediately and
call a doctor if the situation is serious.
Do not walk below the cantilever or hoisted objects when heavy objects are being hoisted.
Only trained and qualified personnel can perform hoisting operations.
Before hoisting heavy objects, ensure that the hoisting tools are fixed to a secure object
or wall with good weight capacity.
Ensure that the angle formed by two cables is not larger than 90 degrees. See Figure 1-2.
2 TP48200A Overview
2.3.2 Components
Table 2-1 describes the main components of the monitoring unit, including the PMU, UIM
02A and signal transfer board.
2.4 PMU
The PMU provides a RUN LED (green), an ALM LED (red), an embedded buzzer, and a
liquid crystal display (LCD) that displays the operating parameters, operating status, alarm
status, configured parameters, and controlling parameters of the DC power, AC power, PSUs
and storage batteries. These parameters are collected by the PMU. You can set parameters and
control the TP48200A by pressing the four buttons as shown in Figure 2-4.
The PMU not configured with the board is the PMU 02B, while the PMU configured with the
SNMP daughter board is the PMU 02C. Only the PMU 02C supports out-of-band monitoring.
All ports in this manual are protected by a security mechanism.
RUN Green Blinking at 0.5 Hz The PMU communicates with the host
LED properly.
Blinking at 4 Hz The PMU fails to communicate with the host.
ALM Red Steady on A major alarm is raised.
LED
Off No major alarm is raised.
Button Description
▲ or ▼ Allows you to view menu items and set the value of a menu item.
Cancel Returns to the previous menu without saving the settings of the current
menu item.
Enter Enters the main menu from the standby screen, enters a submenu from the
main menu, or saves the settings of a submenu item.
NOTE
After a menu is displayed, the standby screen is displayed if no button is pressed within 5 minutes.
After a menu is displayed, the LCD screen becomes dark if no button is pressed within 8 minutes.
On the standby screen, the LCD contrast can be decreased by pressing ▲ and Enter simultaneously or
be increased by pressing ▼ and Enter simultaneously.
2.7 DC SPD
Figure 2-9 DC SPD
Port Description
2.9 PSU
The PSU converts the AC input power into stable –48 V DC power. The TP48200A can be
configured with two, three, or four PSUs.
Figure 2-11 shows the PSU panel.
3 Preparations
4 Troubleshooting
4.1 Overview
This chapter describes the troubleshooting methods for the power system.
After you rectify a fault, the corresponding alarm in the PMU is automatically cleared and is
recorded as a history alarm.
After you replace the PMU, you need to set parameters again. For details, see the TP48200A
V100R001 Quick Installation Guide.
The PMU and PSU are hot-swappable.
Take anti-static measures when replacing the signal transfer board. For example, wear an ESD wrist
strap.
Figure 4-1 shows the alarm check method for PMU02B. For details about PMU menus, see
the TP48200A V100R001 Quick Installation Guide. After alarms are cleared, the ALM LED
turns off and the buzzer stops. You can query the alarms in history alarm information.
Solution
Step 1 Check that the AC input cable is properly connected. Replace the cable if its insulation coat is
aged.
Step 2 Check whether the AC input voltage is excessively low using a multimeter or whether an AC
undervoltage (lower than 60 V AC) alarm is generated. If the AC input voltage is excessively
low or an AC undervoltage alarm is generated, check the AC input route for short circuits or
electric leakage. If short circuits or electric leakage occurs, replace the cable.
Step 3 If the AC input is the mains supply, contact the mains supplier for troubleshooting. If the AC
input is from the D.G., check the D.G. by referring to the diesel generator user manual.
----End
Solution
Step 1 Check that the DC input cable is properly connected.
Step 2 Check whether there is AC input.
If there is AC input, check whether the AC detection cable is properly connected. If the AC
detection cable is properly connected, replace the AC detection board.
If there is no AC input, check the AC input route for short circuits, open circuits, or other
faults. If the AC input route is in good condition, contact the mains supplier for
troubleshooting if the AC input is from the mains supply. If the AC input is from the D.G.,
check the D.G. by referring to the diesel generator user manual.
Step 3 If the power-off duration is short, supply DC power using batteries. If the power-off duration
is long, switch to another power supply system.
----End
Solution
Step 1 Check that the AC undervoltage or overvoltage alarm threshold is properly set.
Step 2 If the AC input is the mains supply, contact the mains supplier for troubleshooting. If the AC
input is from the D.G., check the D.G. by referring to the diesel generator user manual.
----End
Solution
Step 1 Check that the DC overvoltage or undervoltage alarm threshold is properly set.
Step 2 When the storage battery supplies power to the load, remove all the PSUs, and then insert the
PSUs one by one.
Step 3 If an overvoltage alarm is generated after a PSU is inserted, the voltage of the PSU exceeds
the upper threshold. Replace the PSU.
----End
Solution
Step 1 Check that the PSU is installed properly.
Step 2 Check whether the communication cable between the PSU and the signal transfer board is
properly connected. If the cable is properly connected, restart the PSU.
Step 3 Check the battery route for short circuits or other faults.
Step 4 Check the batteries. Replace faulty batteries.
----End
Solution
Step 1 Check that the load detection cable is properly connected.
Step 2 Check the position of the handle on the circuit breaker and ensure that the circuit breaker is
turned on.
Step 3 Check the contactor, for example, whether it can be opened and closed. Replace the faulty
contactor.
Step 4 Check that the PMU load shutdown voltage is set properly.
Step 5 Check whether the load power is higher than the configured PSU power. If the load power is
higher than the configured PSU power, add a PSU and set the number of PMUs. Ensure that
the load power is within the supported range.
----End
Solution
Step 1 Check that the mains supply is off and that the voltage of storage batteries drops below the
specified battery shutdown voltage.
Step 2 Check that battery shutdown is allowed.
Step 3 Check battery cables or connectors. Replace faulty cables or connectors.
Step 4 Check the contactor, for example, whether it can be opened and closed. Replace the faulty
contactor.
----End
Solution
Step 1 Check cables or connectors of the battery route. Replace faulty cables or connectors.
Step 2 Check the contactor, for example, whether it can be opened and closed. Replace the faulty
contactor.
Step 3 Check batteries. Replace faulty batteries.
----End
Possible Causes
PMU temperature alarm parameters are not set properly.
The temperature in the cabinet is excessively high or low.
The temperature sensor is faulty.
Solution
Step 1 Check that PMU temperature alarm thresholds are set properly.
Step 2 Check the temperature control system in the cabinet.
Repair the faulty temperature control system. The alarm is automatically cleared when the
temperature in the cabinet is within the specified range.
Step 3 If the alarm persists, check the temperature sensor.
----End
Possible Causes
The temperature sensor is not installed properly.
The temperature sensor is faulty.
The signal transfer board is faulty.
Solution
Step 1 Check that the sensor signal cable is properly connected to the signal transfer board. Replace
the faulty signal cable.
Step 2 If the alarm persists, replace the temperature sensor.
----End
Possible Causes
The temperature sensor is not installed properly.
The temperature sensor is faulty.
The signal transfer board is faulty.
Solution
Step 1 Check that the sensor signal cable is properly connected to the signal transfer board. Replace
the faulty signal cable.
Step 2 If the alarm persists, replace the temperature sensor.
----End
Possible Causes
PMU humidity alarm parameters are not set properly.
The humidity in the cabinet is excessively high or low.
The humidity sensor is faulty.
Solution
Step 1 Check that PMU humidity alarm thresholds are set as required.
Step 2 Check that the floor of the cabinet is dry.
If the floor is wet, use a cotton cloth to wipe the floor or use dehumidifiers.
Step 3 If the alarm persists, check the humidity sensor.
----End
Possible Causes
The humidity sensor is not installed properly.
The humidity sensor is faulty.
The signal transfer board is faulty.
Solution
Step 1 Check that the sensor signal cable is properly connected to the signal transfer board. Replace
the faulty signal cable.
Step 2 If the alarm persists, replace the humidity sensor.
----End
Solution
Step 1 Check that PMU battery temperature alarm thresholds are properly set.
Step 2 Check that the temperature in the battery compartment does not exceed the maximum.
Step 3 Check the charge current.
If the current is excessively strong, switch boost charge to floating charge and check whether
the charge current is weakened. If the charge current is still excessively strong, adjust the
current suppression to reduce the charge current.
Step 4 If the alarm persists, replace the faulty battery.
----End
Possible Causes
The cabinet door is opened.
The door status sensor is faulty.
Solution
Step 1 Close the cabinet door.
Step 2 If the alarm persists, check the door status sensor.
----End
Possible Causes
The cabinet is immersed in water.
The water detector is faulty.
Solution
Step 1 Check that the floor in the cabinet is dry.
If the floor is wet, use a cotton cloth to wipe the floor or use dehumidifiers.
Step 2 If the alarm persists, check the water detector.
----End
Possible Causes
There is smoke in the cabinet.
The smoke detector is faulty.
Solution
Step 1 Check whether the smoke is caused by fire.
If there is fire, extinguish the fire and ventilate the cabinet.
Step 2 If the alarm persists, check the smoke detector.
----End
Solution
Step 1 Check whether the ALM LED on the panel of the PSU is blinking in red.
If the ALM LED is blinking in reds, the PSU is faulty. Replace the PSU.
Step 2 Alternatively, disconnect AC input from the PSU and then restart the PSU several minutes
later. If the alarm persists, replace the PSU.
----End
Solution
Step 1 Check whether the mains voltage is greater than the AC overvoltage alarm threshold (300 V)
of the PSU or smaller than the AC undervoltage alarm threshold (85 V).
For the power supply network with long-time overvoltage or undervoltage, negotiate with the
maintenance personnel of the electricity department to improve the power supply network.
Step 2 If the alarm persists when the input voltage of the PSU is in the specified range, check the
PSU. If the PSU is faulty, replace it.
----End
Solution
Step 1 Check that the PSU is installed properly.
Step 2 Check whether the communication cable between the PSU and the signal transfer board is
properly connected. If the cable is properly connected, restart the PSU.
Step 3 If the alarm persists, replace the PSU.
Step 4 If the alarm persists after the PSU is replaced, replace the signal transfer board.
----End
Solution
Step 1 Check that the signal cable is properly connected to the D.G.
Step 2 Check that the start permission of the D.G. in the PMU is set to NO and that the diesel
generator is started manually. The alarm is cleared after you shut down the D.G.
Step 3 Check the D.G. by referring to the diesel generator user guide.
----End
Solution
Step 1 Check that the load circuit breaker is set to ON.
Step 2 If the circuit breaker is automatically set to OFF after you set it to ON, check whether the load
branch is overloaded or short-circuited. Rectify the load route fault.
----End
Solution
Step 1 Observe the screen on the AC SPD.
If the screen color is red, replace the SPD.
If the screen color is not red, check the fault detection cable to the AC SPD and the cable
connection. If the cable is faulty, replace and reconnect the cable. If the cable is properly
connected, the alarm route is faulty. Replace the PMU.
Step 2 If the alarm persists after the PMU is replaced, replace the signal transfer board.
----End
Solution
Step 1 Check that the fault detection cable of the DC SPD is properly connected.
Step 2 If the cable is properly connected, replace the DC SPD.
Step 3 If the alarm persists after the SPD is replaced, replace the PMU.
Step 4 If the alarm persists after the PMU is replaced, replace the signal transfer board.
----End
Solution
Step 1 Clean the air filter.
Step 2 Ventilate the air-intake device and air-exhaust device, and keep good heat dissipation.
Step 3 Check that the service board produces power consumption lower than the maximum value.
Step 4 Replace the faulty fan, and then return it to Huawei for repair.
----End
Solution
Step 1 Raise the temperature and verify that the fan runs properly.
Solution
Step 1 Close and then lock the door.
Step 2 Check whether the cabinet door is properly sealed and whether the sealing rubber strips are
intact and elastic. If not, replace the sealing rubber strips.
Step 3 Apply more tapes to the positions where the original tapes are damaged.
Step 4 Repair the cabinet shell or replace the cabinet.
Step 5 Use sealing mud to seal all the cable inlets at the base of the cabinet to prevent water intrusion
into the cabinet.
Step 6 Spread the air filter and press it against the vents on the shutter when you clean or replace the
air filter.
----End
Solution
Step 1 If the lock is rusty, remove the rust and then oil the lock. If the lock is badly rusted or
damaged and cannot be used, replace the lock.
Step 2 If the lock is in good condition and the key matches the lock, flap the cabinet door forcibly,
and insert a flat-head screwdriver into the gap of the lock handle and lift the lock handle.
Then insert the key and rotate it to open the door.
----End
5 Common Faults
This chapter describes the troubleshooting methods for the components in the power system,
such as PSUs, circuit breakers, contactors, and the signal transfer board.
5.1 Varistor
You can determine that a varistor is damaged if its appearance is burnt or broken.
5.3 SPD
Observe the screen on the SPD. If the screen is steady green, the SPD is running properly.
If the screen is red, the SPD is damaged. Replace the SPD.
5.5 DC Contactor
Table 5-1 Type of the DC contactor
Use Position Type Checking Method
Battery Closed type (the contactor is When there is no voltage at the control
protection in the closed state when it is poles of the contactor, check whether
branch powered off) the input and output poles of the
contactor are proper by using a
multimeter. For example, the contactor
of the power system is a closed
contactor as shown in Figure 5-1.
When there is no voltage at control
poles 1 and 2 but measuring shows that
input and output poles 3 and 4 are
disconnected, the contactor is faulty.
When there is voltage at the control
poles of the contactor, check whether
the input and output poles of the
contactor are proper by using the
multimeter. For example, the contactor
of the power system is a closed
contactor as shown in Figure 5-1.
When there is voltage at control poles 1
and 2 but measuring shows that input
and output poles 3 and 4 are connected,
the contactor is faulty.
Battery Open (the contactor is in the When there is no voltage at the control
branch open state when it is poles of the contactor, check whether
powered off) the input and output poles of the
contactor are proper by using the
multimeter. For example, the contactor
of the power system is an open type
contactor as shown in Figure 5-1.
When there is no voltage at control
poles 1 and 2 but measuring shows that
input and output poles 3 and 4 are
connected, it indicates that the
contactor is faulty.
When there is voltage at the control
poles of the contactor, check whether
the input and output poles of the
contactor are proper by using a
multimeter. For example, the contactor
of the power system is an open
contactor as shown in Figure 5-1.When
there is voltage at control poles 1 and 2
but measuring shows that input and
output poles 3 and 4 are disconnected,
the contactor is faulty.
5.6 PSU
The PSU runs properly only when both of the following conditions are met:
When the PSU does not communicate with the PMU, the RUN LED of the PSU is on
and the ALM LED is off. The input AC voltage is around 220 V.
When the PSU communicates with the PMU (the communication cable to the PSU is
properly connected), the PMU can perform boost charge, floating charge, and current
control on the PSU.
5.7 PMU
The PMU is faulty in any of the following cases:
Obvious faults occur on the PMU, for example, breakdown, startup failure, LCD display
failure, and keyboard operation failure.
A fault occurs in the system but the PMU does not generate an alarm.
The system runs normally (false alarm) but the PMU generates an alarm.
Communication interruption occurs when the PMU monitors the subordinate equipment.
The PMU fails to control and monitor all the modules when these modules work
normally and the communication cables are properly connected.
The PMU fails to monitor and control AC distribution and DC distribution when AC
distribution and DC distribution are normal and the communication cables are properly
connected.
Users have trouble in setting PMU parameters and viewing operation information.
Step 1 Remove the cover plate of the power subrack and the protection board of the AC detection
board using a screwdriver.
Step 2 Set the multimeter to the AC mode and measure the A-phase AC input at port J1 (pin 1 and
pin 4) of the board.
Step 3 Remove the cable connected to port J2 and wrap the connector with ESD tape, and then
measure the small AC signal sent to the signal transfer board at port J2 (pin 1 and pin 5 from
the right).
Step 4 Calculate the AAC small signal.
The calculation formula is AAC small signal = AAC input x 510/400 K. For example, if the
measured AAC input at port J1 is 220 V, then the measured AAC small signal should be about
280 mV. If the AC signal is incorrect, the AC detection board is damaged.
----End
5.9 DC SPD
The DC SPD WD22DLPB is taken as an example to check a DC SPD:
Step 1 Set the AC circuit breaker to OFF to disconnect the battery route.
Step 2 Remove the rear plate of the cabinet and find the DC SPD.
Step 3 Set the multimeter to the diode mode and measure the two pins of port J4 to check whether
there is short-circuit.
If there is a short circuit, the DC SPD is faulty. (The DC SPD can be removed from the
cabinet to facilitate the process of measuring. The removal procedure is as follows: Attach
labels to the cables connected to the DC SPD and then remove the cables. LoosenLoosen the
screws on the DC SPD using a Phillips screwdriver, and then remove the DC SPD.)
Step 4 Identify the fault if the DC SPD needs repair. Check whether protection tubes F1, F2, and F3
are disconnected.
If F1 is disconnected, check whether varistors RV1 and RV2 are short-circuited. The varistors
are damaged if they are short-circuited.
If F2 is disconnected, check whether varistors RV3 and RV4 are short-circuited.
If F3 is disconnected, check whether varistors RV5 and RV6 are short-circuited.
Step 5 Check the varistors after replacing the damaged ones.
Step 6 Reinstall the DC SPD when the faults are cleared.
----End
This chapter describes how to replace the main components of the power system.
Load disconnection is prohibited when you replace the main components. Take measures to ensure
that important loads are always connected during the replacement. For example, keep the circuit
breaker of important loads set to ON and storage batteries and AC input are not cut off.
If a load must be disconnected, ask for the customer's prior permission.
The PSU and the PMU are hot-swappable.
For more safety precautions, see Safety Information.
A PMU Menus
A
ATS automatic transfer switch
B
BSC base station controller
BLVD battery low voltage disconnection
D
DDF digital distribution frame
E
EMC electromagnetic compatibility
EMF electromagnetic field
EMS element management system
ETS European Telecommunication Standard
ETSI European Telecommunication Standard Institute
L
LLVD load low voltage disconnection
I
IEC International Electro technical Committee
O
OPEX operational expenditure
P
PSU power supply unit
PMU power monitoring unit
PDU power distribution unit
R
RoHS restriction of the use of certain hazardous substances
S
SNMP Simple Network Management Protocol
SPD surge protection device
T
TCU temperature control unit