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NARRATIVE REPORT

A Narrative Report
Presented to the
Faculty of School of Business Administration of
CSTC, College of Sciences, Technology and Communications, Inc.

In Partial Fulfillment of the

Requirement for the Degree of
Bachelor of Science in Business Administration
Major in Financial Management

By:

Archie E. Flores

May, 2019
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TRAINEE’S PROFILE

NAME : Archie E. Flores

COURSE : Bachelor of Science in Business Administration

MAJOR : Financial Management

ADDRESS : Brgy. Mateuna Tayabas City

CONTACT NUMBER : 0956-856-3044

E-MAIL ADDRESS : archieflores_2212@yahoo.com

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APPROVAL SHEET

This narrative report was prepared and submitted by Archie E. Flores in partial

fulfillment of the requirements for the degree of Bachelor of Science in Business

Administration major in Financial Management.

Examined and approved within the grades of _____________

Nona Bhel R. Sevilla

Practicum Adviser

Accepted and approved in partial fulfillment of the requirements for the Degree of

Bachelor of Science Administration major in Financial Management

JESSE JAY M. SAJISE, DBA

Vice President for Academic Affairs
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ACKNOWLEDGEMENT

First of all, I would like to express my deepest gratitude to Ms. Nona Bhel R.

Sevilla and Mr. Dave Clark Tolentino for giving us opportunity to make this narrative

report as part of our endless search for knowledge.

Great thanks to my parents for all the love and support in doing this narrative

report. They made me successful by helping me in a big way for providing financial

support, accommodation, and especially the strength and inspiration in accomplishment

of everything we do.

I want to acknowledge as well as the companies who spent some time and effort

in cooperating for answering our questionnaires and to all other people who provide some

assistance and information that we need in the study.

We would also like to thank everyone who helped us even in a small way

particularly our friends and classmates contributing to the success of this project.

And above all, this study won’t be possible without the guidance and inspiration

given by our Almighty God.

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TABLE OF CONTENTS

Page
TITLE PAGE i
TRAINEE’S PROFILE ii
APPROVAL SHEET iii
ACKNOWLEDGEMENT iv
TABLE OF CONTENTS v
BUSINESS PROCESS OUTSOURCING (CONCENTRIX)
EXECUTIVE SUMMARY viii

CHAPTER
I COMPANY PROFILE
History 10
Vision 11
Mission 11
Address 12
Organizational Chart 13
II JOURNAL WRITING
Weekly Report 13
Problems Encountered and Solutions 20
Insight Gained 21
Knowledge 21
Skills 21
Attitude/Values 22
Suggestions/Recommendations 22
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APPENDICES
A. Pictures 24
B. Evaluation Form 26
C. Certificate of Completion 28
D. School Waiver 29
E. Letter of Endorsement 30
F. Memorandum of Agreement 31
G. Liability Waiver 33
H. Parent Waiver 35
I. Acceptance Letter 36
J. Confidentiality and Non-disclosure 37
Agreement
K. Daily Time Record 38
L. Language Editor’s Certificate 39
M. Curriculum Vitae 40
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Financial Institution

(RURAL BANK OF

LUCBAN INC.)
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EXECUTIVE SUMMARY

Internship is an opportunity that employers offer to a students interested in

gaining work experience in particular industries. It gives opportunity to work in their

desired field where they can learn on how to apply it in the real world and build a

stronger valuable experience.

As a former Concentrix intern, Concentrix is a global business services company

with a large presence in the Philippines and provides services to clients in ten industry

verticals: automotive, banking and financial services, insurance, healthcare, technology,

consumer electronics, media and communications, retail and e-commerce, travel and

transportation, energy and public sector. We create better business outcomes and

differentiate our clients through technology, design, data, process and people.

Being an intern in Concentrix is such a great opportunity and lucky to have an

experience with this company and such a big help for us, as a graduating student who are

wondering what is BPO Company, How it works? Being assigned in recruitment team, I

witnessed the process of hiring and selection of employees. I learned to them that before

you accept applicants you have to check their employment background to their previous

employer if they are still connected to them or they have a violation to them and filter

them well to know whose applicant is deserving. I also gain more knowledge in computer

skills, also my communications skills since we are required to face all the applicants and

communicate well to them. And of course, my internship there wasn’t smooth and
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perfect, I also encountered some minor problems while doing my assigned task or job,

but at least I learned to my mistakes and I am aware of what I am doing and making sure

that next time I won’t do that again instead I will try to do my best in my task. Now this

will help me in the future to become more efficient and effective employee someday.
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CHAPTER 1

COMPANY PROFILE

HISTORY

Rural bank of Lucban (Quezon), Inc. is a banking industry. The majority

stockholder of the bank is Alejo B. Daya owning 40.00% of the banks paid in capital. It

was registered under Philippine Laws on October 31, 1968 with Securities and Exchange

Commission (SEC) Registration No. 36728.

Based on the banks five year strategic plan the main goal of the bank is to reach

its projected income for the five year plan and the objectives are to grow the bank’s

capital through earnings, to become a strong and authentic private bank contributing

actively to countryside development, to have a core competent and dedicated employees

who share the vision and mission of the bank.

Reason for the Establishment is to carry and engage in the business of extending

rural credit to small farmers and tenants and to deserving rural industries and enterprises,

to have and exercise all authority and power, to do and perform all acts and transact all

business which may legally be had or done by rural banks organized under and in

accordance with the Rural Bank Act, as it exist ir may be amended, and to all other things

incident thereto and necessary and proper in connection with said purpose within such

territory, and may be determined by the Monetary Board of the Central Bank of the

Philippines.
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The bank started with an authorized capital of P2 M and paid-up capital of P5

Min 1968, the bank has managed to balance profitability and liquidity and has

sufficiently met capital requirements and it grows steadily through the years.

Vision

We are the bank for common people serving and caring beyond our dreams, living

the legacy, integrity, dynamism, commitment, honor and love of country.

Mission

Provide our customers with highest standards of service in terms of delivery,

continues improvement and adaptability to their needs.

Ensure sustained profitability and growth of the bank.

Provide our employees with health working environment that promotes career

growth, performance-driven recognition and personal well being.

Ensure a reasonable return on the shareholder’s for their benefit and welfare.
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Company Location

Tayabas branch office is located at JP Rizal Cor Luis Palad Street Tayabas City.
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CHAPTER II

Weekly Report

Internship weekly report is a report on what is going on in your day to day doing.

Inclusive date Task Done/Activities

2019
March 11-15, 2019 My first day on my on-the-job-training in Rural

Bank of Lucban Inc., Tayabas Branch located at

Tayabas, City Quezon started on March 11, 2019.

My first week in my internship was challenging

because I am assigned in Bayad Center, where I am

going to process all transactions in payment

including SSS for Employer and individual

Contributions, Salary Loan, PhilHealth, PagIBIG,

EPrime, Globe, PLDT, Home Credit and mostly

Meralco bills. At first it was very hard for me to do

all of that because I need to memorize what I have

to encode in every transactions and be more extra

careful on the amount and also to the PIN or Code

numbers, Because if I made some mistakes it was

very hard for them to delete the wrong transactions

and also a waste of time to Mr. Elmer Nadera the

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one who is assigned in Bayad Center, But the good

thing is that he thought me about each and every

details of every transactions really well and he was

also very kind and helpful because sometimes I

forgot what to do on the transaction but he’s always

on my side, guiding and helping me with it, since he

was just sit behind me so I can approach him

immediately. If we are closed at 4:00 pm I will print

the transaction of payment summary and reports

and then it will give to Mr. Elmer “Kimpee” Nadera

(Bayad Center Clerk) for him to balance the cash in

him over transactions. , and if he’s done he tell us to

upload the transactions. We are two encoder, the

other one was Ma’am Chazelle Tadiosa, and she

was five months working at bank. 8am-4pm is the

open hours of the bank, and they have merienda

time in 3pm, they have a budget for that. Our out

time is 5pm. Before we go out we clean the table

first and the things that we use like ball pen,

scissors, stapler are should assembled and we shut

down the desktop.

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March 18-22, 2019

March 25-29, 2019

April 1-5, 2019

April 8-12, 2019 .

April 15-19, 2019

April 22-26, 2019

April 29-May 3, 2019

May 6-7, 2019 This is my last two days; I will miss them because

they treat me like their family and what I deserved.

I am grateful because they accepted me in my first

day and they are the employees I’ve met. Now I’m

done in my practicum in banking institution.

Problem Encountered and Solutions

This section provides the difficulties that experience during my internship at

Concentrix Alabang Muntinlupa City and how do I solved them.

During my internship in Rural Bank of Lucban Tayabas Branch the first struggle

or problem that I encountered is that mostly in if I encountered irrate customer, he

complained that my encode in spelling of their name is wrong specially in PhilHealth

because it is a manual typing, sometimes I really don’t understand on the form the way

they wrote their name in, but I explained to them that it doesn’t matter if the spelling of
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their name is wrong and the important is their PIN or code numbers then it’s alright. Mr.

Nadera was always there for me and saved me from my mistake to the customers and

confronted them. I had many mistake in encoding sometimes I was so fast to press the

enter key on the keyboard not checking the transaction but for that I learned from my

mistake, so I always check the transaction before I press the enter key.

Insights Gained

This includes the knowledge, skills, attitude and values that I acquired and

developed during my internship at Rural Bank of Lucban Inc.

Knowledge

The knowledge that I gained in Rural Bank of Lucban Inc. was all about how the

payments works and also on how to handle the pressure to myself everytime there are

many customers in front of me looking of what I do and also in receiving cash. Also the

knowledge I got in my intern is to become professional and be patient.

Skills

I enhanced and developed my communication skills and to socialize to many

people especially in the employees. I learned more skills in using computer, especially in

encoding. Most important is to handle many customers and can work under pressure.
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Values

The values I’ve gained are that I have become more responsible because of this

internship. Following the company rules, mission and vision helped me to give my very

best when I’m working and be dedicated of what I am doing to become successful in life.

Suggestions/Recommendations

I suggested adding one cashier to receive the payments of the customers. They

should perform the task with outmost best and dedication to impress the superior

and employees . They should work with a heart and render their service

religiously for them to satisfy the people whom they encounter every day.

As for the future students that will take their internship in all Financial Institutions

always remember that you have to be yourself, must exert more effort and seriousness

especially when money is involved, be confident enough to face many people and just do

your best in your assigned task efficiently.

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Appendices
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APPENDIX A
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APPENDIX B
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APPENDIX C
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APPENDIX D
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APPENDIX E
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APPENDIX F
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APPENDIX G
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APPENDIX H
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