John Fake

johnfake@live.com • johnfake.com • 922-884-4423

WORK EXPERIENCE

Company1​ Location
Consultant, Digital Adoption ​ 03/2019 - Present

❏ Managing a book of business of 20 B2B/B2C web applications - using data-driven strategy

to improve digital adoption and increase user engagement.
❏ Understanding of product development status; escalating issues as needed and effectively
communicating product functionality and timelines.
❏ Collaborating with stakeholders and R&D to develop product features in alignment with
business objectives and KPIs.

Solutions Engineer II 03/2018 - 02/2019

❏ Lead engineer in IOS/Android application implementation – specialized in overseeing SDK

integration and training a highly technical developer audience.
❏ Designed Sales POCs and assisted in pre-sales activities including technical
validation/scoping estimation, generated $200k+ in revenue FY 2018.
❏ Authored and published several client facing product support articles; served as a technical
writer creating and updating internal knowledge base resources.

Solutions Engineer I 10/2017 - 02/2018

❏ Configured Company SaaS solution to SB and Enterprise websites. Strong understanding of

application framework, UI/UX, DOM troubleshooting, API, jQuery and A/B testing.
❏ Supported implementation tasks - including workflow analysis and redesign, application
training, application build, personnel training, go-live support, and post go-live optimization.

Company B​ Location
Implementation Associate 07/2017 - 09/2017

❏ Implemented Phreesia systems for Phoebe Putney Health System and SMG.
❏ Trained C-Suite directors, physicians, clinical staff, and front office staff.

Company C ​Location
Business Development Intern 05/2016 - 01/2017

❏ Developed a program in VisualFox Pro to expedite 400k studies onto a cloud server.

SKILLS

❏ Project management, Salesforce, Confluence, data analytics and user experience design
❏ Communication, objection handling, teamwork, collaboration and client relations
❏ Conversational Arabic and fluency in Urdu, Hindi and Gujarati

EDUCATION

B.A. Economics, Minor in Arabic

College