It’s that time of the year again when many of you take the plunge in the job market to

look for new jobs. With more and more interviews to appear for, it’s only fair that one
may feel pressurized by this process of job hunting.

Although usually assumed otherwise, appearing for an interview in the BPO sector is one
of the most tedious tasks considering the number of rounds you may have to appear for
before finally getting the job. So if you are the one riding the boat this job season, we can
lend some help. Here is a list of 10 most commonly asked questions in a BPO interview
and some answers to go with it.

1. Tell me something about yourself

Ever interviewers favorite question, the best replies are simple and informative. However,
there may be a need to add an interesting element, so that it doesn't sound textbook-like.
You can find the best way to devise a good answer here.

2. What is a BPO and how does it work?

BPO means Business Process Outsourcing. Any outsourcing company works on the
concept of outsourcing some of its non-core processes to another company. Often, some
companies work completely as BPOs also, sourcing processes as the core service.
This is the general definition of a BPO. Reading a bit about BPOs may be the best way to
give a more detailed reply.

3. Are you comfortable with the night shifts?

You should be well prepared to work even graveyard shifts if required when appearing
for a BPO interview. The best answer to this question is 'yes!'

4. What is offshore outsourcing?

When the work is outsourced from a company to another in a different country, which is
not nearby, it is known as offshore outsourcing. If the country is nearby, it is known as
shore outsourcing.

5. What is the difference between inbound and outbound call centers?

When a call center only receives calls, it’s inbound. If they are allowed to place calls as
well, they are called outbound call centers. Inbound call centers usually handle the
customer care functions of any department.

6. Why do you think BPO is the right career choice for you?
I have always believed that I should work in an industry that puts my speaking skills to
good use. The BPO industry is the perfect career choice since it helps me to develop my
personality and enhance my communication skills.
Your answer can vary though but it should show a relevance of the industry and the job
to your career and/or developmental goals. An example would be, 'I am looking at a
career in trading and stock brokerage in future where good communication and people
skills are must, and this job can help me develop that along with experience.'

7. What is the difference between a BPO and a KPO?

KPO stands for Knowledge Process Outsourcing that deals with services like
documentation, billing or insurance while BPO is Business Process Outsourcing, which
primarily deals with customer services.
You can certainly elaborate on the subject with a little research and we recommend you
do that.

8. Why do companies need to outsource?

Not only does it save cost, it is also imperative to get quality work done by resources who
know their job. Therefore, it is essential for companies to outsource certain processes and
is widely regarded as a good move.

9. Will you be comfortable handling customers on the phone?

Well, this could be a tricky one considering they could have a mock call with you
following this question. You better be prepared. And of course, the answer must be a
confident 'yes!'

10. Where do you see yourself in the next five years?

Another one of the employers’ favorite, it’s important that you include the company you
are interviewing for in your five-year plan. An answer like, ‘I see myself growing with
this company and reaching a position where I become a valuable asset for the
organization.’ is ideally a standard reply. You can also go further with specific details,
depending on the company and other works it deals in.

BPO jobs are known as a developmental step by many, especially students and freshers.
They can be added as experience while writing a resume, especially for freshers where
experience is not available. Clearing the interview process imparts confidence and
teaches a lot more. If you are looking into a BPO job, take the time to study these
questions, practice your vocal skills a bit, and with knowledge at your side, the job is
yours to take!
Why do u want to join BPO best answer?

Technology is evolving so as outsourcing market. Many people are working into

aBPO Company because of the various possible work, opportunities, and offers.
InBPO industries you can continue to improve your skills and be productive. You can
deal with different people having different skills and learn from them.

Why do you see BPO as your career?

Technology is evolving so as outsourcing market. Many people are working into
aBPO Company because of the various possible work, opportunities, and offers.
InBPO industries you can continue to improve your skills and be productive. You can
deal with different people having different skills and learn from them.

What is BPO and call center?

A Business Process Outsourcing (BPO) organisation is responsible for performing a
process or a part of a process of another business organisation; outsourcing is done to
save on costs or gain in productivity. A call centre performs that part of a client's
business which involves handling telephone calls.

What is a BPO company?

Business process outsourcing (BPO) is the contracting of non-
primary businessactivities and functions to a third-party provider. BPO services include
payroll, human resources (HR), accounting and customer/call center relations. BPO is
also known as information technology enabled services (ITES).

What is the difference between BPO and customer service?

A Business Process Outsourcing (BPO) organisation is responsible for performing a
process or a part of a process of another business organisation; outsourcing is done to
save on costs or gain in productivity. A call centre performs that part of a client's
business which involves handling telephone calls.

What is the difference between a call centre and a BPO organisation

A Business Process Outsourcing (BPO) organisation is responsible for performing a

process or a part of a process of another business organisation; outsourcing is done to
save on costs or gain in productivity.

A call centre performs that part of a client's business which involves handling telephone
calls. A call centre, for example, might handle customer complaints coming in over a
telephone.

Thus, a call centre can be considered a BPO organisation. The converse is, however, not
true because there exist BPO organisations, such as medical transcription agencies,
which handle their business through websites, and do not process any telephone calls on
behalf of their clients.

More Details

Call Centre is one of the Outsourcing services which act as a hub to receive the calls from
the customers (Inbound) and to call the customers for various promotional motives of
the business (Outbound).

Business process outsourcing (BPO) is the contracting of a specific business task, such
as payroll, to a third-party service provider. Business Process Outsourcing (BPO)
organisation is responsible for performing a process or a part of a process of another
business organisation,outsourcing is done to save on costs or gain in productivity.

BPO is often divided into two categories:

Back office outsourcing which includes internal business functions such as billing or
purchasing etc.

Front office outsourcing which includes customer-related services such as marketing

or tech support, customer services, marketing advertising.

Additional Product Support Information,