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From past 6 months I am part of Axiscades, our company has its quality policy that says, We
deliver customer delight with SPEED i.e …………
To achieve its quality policy for any org, individual contribution is required by understanding
their own responsibilities and spending every day of work as we do for world quality day.
From this we can say that quality not only helps in achieving customer satisfaction but also
helps in creating repution and popularity of an enterprise in the market.
Such as w.edwards deming and his 14 principles, Juran and his pareto principle and trilogy
concept, taguchi and his statistic methods , fiegenbaum and his concept of total quality
control helped in the development of quality management and assurance, consequences of
this led the enterprises to achieve their customers satisfaction as well as increased
production rate and minimized resource wastage.
Improving Employee contribution to quality: wecan improve the employee contribution to the
quality by forming quality circles, whch comprises representatives from every dept of an enterprise.
These reps strive to achieve and maintain quality at the same time involve members from their
respective department in this process. This can be done by following
Giving employee the responsibility • Training employee to accept responsibility • Communicating and
giving feedback • Giving rewards and recognition
Conclusion: Today the ultimate goal of quality improvement is to design quality into every
product and process and to follow up at every stage from design to final manufacture and
sale. An important element is the extensive and innovative use of statistically designed
experiment.