Practices for Lesson 1:

Introduction to Oracle
Utilities Customer Care and
Billing
Overview

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Practices for Lesson 1

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Utilities Customer Care and Billing: EDAG0001.doc] is responsible for ensuring this document is
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Lesson Overview
This introductory chapter provides a high-level overview and explains the objectives of the
Oracle Utilities Customer Care and Billing Functionality For Implementers course. It also looks
at the system’s major features and the basic implementation steps needed to implement the
application.

Objectives
By the end of this chapter, you will be able to:
 Identify the objectives of this course
 Identify the functional areas within the system
 List the steps needed to implement the system
 Describe the order in which control tables are set up

Course Objectives
This course will guide you through the major features of Oracle Utilities Customer Care and
Billing as well as provide you with a conceptual structure on which to base further learning when
you return to your own business environment. As your instructor leads you through the
necessary implementation procedures, you will get plenty of hands-on experience working with
the major features and processes of the system.
By the end of this course, you will understand how to configure Oracle Utilities Customer Care
and Billing to support an implementation customer service and billing requirements.

The System’s Scope

Oracle Utilities Customer Care and Billing is a sophisticated accounts receivable system that
supports the billing of diverse services. The following diagram illustrates the major components
within Oracle Utilities Customer Care and Billing.

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 Customer Information - Utilities - - Integration -
Sales & Marketing
Device Management Configuration Tools Notification & Workflow
Field Work Audit Trails XAI Tool
Meter Reading CTI / IVR
ToDo Lists
Billing
Batch Submission Web Self Service
Statements
Rates Application Viewer
Payments
Conversion Tool
Adjustments
Security
Credit & Collections
Budgets BPA Scripts
Deposits Archiving
SA Relationships
Config Lab
Interval Billing
Service Credits Reports
Contract Management
Loans
Conservation Programs

Your instructor will explain each of the above components in details. The components that you
use will be dictated by your implementation’s requirements.

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The Implementation Steps
Because the system is sophisticated and customizable, there are a number of steps involved in
rolling out and using your new system.

Determine CIS
Requirements

Customize The
System To Your
Requirements

Setup Control
Tables

Setup
Application
Security

Convert Data
From Existing
System

Use The System

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