SSDFG

What’s New in
IP Office™ Platform 9.1
© 2014 Avaya, Inc. All rights reserved.

Course Objectives
In this course you will learn to:
Describe the new features of IP Office™ Platform
9.1.
Define Avaya IP Office™ Platform Select,
Describe Server Edition Enhancements.
Describe Licensing changes.
Describe Web Manager End-user Management.
Describe Security and Core Certificates.
Describe One-X® Portal for IP Office
Enhancements.
List VM Pro Enhancements.
Use Web Collaboration.
Describe integrated Client Software
enhancements.
Describe Mobility Enhancements

Session Agenda
Avaya IP Office™ Platform Select New Scale and Optimization Dual

Overview VoiceMail Pro
Server Edition Capacity and 9.1 VM Pro Enhancements
Resiliency Improvement
Exchange Web Service (EWS)
Licensing
Web Collaboration Overview
Core Features
Web Collaboration Configuration
SIP Trunking
Avaya Communicator
Service States
IP Office Video Softphone for Mac
DECT R4 Features OS X
Server Edition Enhancement SIP Endpoints Enhancements
Web Manager End-user Mobility Enhancements
Management
Media & Networking Enhancements
Security and Core Certificates
IPOSS
One-X® Portal 9.1 Enhancements
One-X® Portal Conferencing
Avaya IP Office™ Platform

Avaya IP Office™ Platform Editions
For robust larger scale team, mobile, and

IP Office
customer engagement with higher resiliency
Select on a software-based solution
Server For robust team, mobile, and customer

Edition engagement on a software-based solution
Preferred For robust team, mobile, and customer

Edition engagement on a simple-to-deploy appliance
Essential For essential team and mobile engagement on

Edition a simple-to-deploy appliance
Basic For simple individual engagement on a simple-

Edition to-deploy appliance
Avaya IP Office Select

IP Office Server Edition 9.1 – Select Overview
IP Office Select is new to Avaya IP Office release 9.1

All major 9.1 Server Edition features/capacities are Select only.
Select is supported on Server Edition native and OVA platforms.
Select will not be supported on IP500 or Basic / Essential /
Preferred editions.

IP Office Server Edition 9.1 – Select Overview
Select is a mode that is configured in the core IP Office software

and validated by licencing. Server Edition Select licenses unlock
the new functionality.
Most Select features are enforced by Manager, Web Manager or
core software.
Completely new set of feature licenses for Select will be available
only in PLDS.
– For upgraded systems all existing ADI licenses will become
dormant after switching to Select.
– A new PLDS license file must be obtained to replace all
existing ADI licenses as well as provide the new R9.1 licenses.

IP Office Server Edition 9.1 – Select Feature Comparison
IP Office IP Office
Scalability
Select 9.1 9.1
SE capacity to 2500 users (up from 2000)
SE capacity on single server to 2500 (up from 1500)
SE Nodes increased to 150 (up from 32)
SE 100% UC - 2500 users (up from 750)
SE Voicemail Pro capacity to 250 ports (up from 150)
SE Voicemail Pro Dual Active to 500 ports
SE Hunt Groups to 500 (up from 300)
SE Conference ports to 512 (up from 256)
SE SIP channels per node to 1024 (up from 512)
SE SCN channels per trunk to 500 (up from 250)
SE Soft Consoles to 50 (up from 32)
BHCC to 20000 (up from 18000)

IP Office Server Edition 9.1 – Select Feature Comparison
IP Office IP Office
Resiliency
Select 9.1 9.1
Improved SE Resiliency
SE Resiliency to Expansion
SE VMware HA
IP Office IP Office
New Capabilities
Select 9.1 9.1
Integration with LDAP and Active Directory

Server Edition Capacity and Resiliency Improvement

IP Office Server Edition 9.1 - Scalability
IP Office Select 9.1 Server Edition will support 2500 users on a

single server.
Non Select 9.1 Select 9.1
Maximum Solution Users 2000 2500
Non Select systems will support a maximum of 2000 users on a

single server (same as 9.0 GA)
– Capacity dependent on Server model deployed.
Server Model Non Select 9.1 Select 9.1
Dell R620 / OVA 2000 2500
HP DL360 1500 1500
Dell R210 / HP DL120 750 750
IP500v2 384 384

SE Nodes increased to 150 (up from 32).

Users can be distributed across a maximum of 150 nodes.
– 1 x Primary, 1 x Secondary, 148 x Expansion systems (Linux &
IP500v2)
– Non Select solution will continue to support a maximum of 32
nodes
– Number of expansion systems supported dependent on Server
model deployed.

Dell R620 / OVA 30 148
HP DL360 30 30
Dell R210 / HP DL120 30 30

SE 100% UC - 2500 users (up from 750), supports a 1:1 ratio

between users and Power Users.
– Requires standalone one-X Portal on the Application server.
– Reduced numbers with one-X Portal deployed on Primary Server.
Server Model & Deployment Non Select 9.1 Select 9.1

Primary - Dell R620 / OVA 750 1250
Primary - HP DL360 750 750
Primary - Dell R210 / HP DL120 375 375
Standalone - Dell R620 / OVA 750 2500
Standalone - HP DL360 750 1500
Standalone - Dell R210 / HP Dl120 750 750

SE Voicemail Pro capacity to 250 ports (up from 150)

Maximum ports supported dependent on Server Model deployed.

Dell R620 / OVA 150 250
HP DL360 150 150
Dell R210 / HP DL120 75 75
Also changes to maximum recording channel capacities

Dell R620 / OVA 85 170
HP DL360 85 85
Dell R210 / HP DL120 42 42
IP500v2 42 42

SE Hunt Groups increased to 500 (up from 300)

Increases to number of Hunt Groups, number of Hunt Group
members and total Hunt Group members increased in Select 9.1

Maximum Hunt Groups 300 500
Maximum Hunt Group Size 750 1250
Total Hunt Group Members 3000 5000

SE Conference ports to 512 (up from 256)

– Increase in number of Conference ports in Select 9.1
– Number of Conference ports dependent on Server model
deployed.

Dell R620 / OVA 256 (1x256) 512 (2x256)
HP DL360 256 (1x256) 256 (1x256)
Dell R210 / HP DL120 128 (1x128) 128 (1x128)
IP500v2 128 (2x64) 128 (2x64)
.

SE SIP channels per node up to 1024 (up from 512)

– Increase in number of SIP channels per node in Select 9.1
– Number of SIP channels per node dependent on Server model
deployed.

Dell R620 / OVA 512 (direct media) 1024 (direct media)
256 (indirect media) 512 (indirect media)
HP DL360 512 (direct media) 512 (direct media)
Dell R210 / HP DL120 256 (direct media) 256 (direct media)
IP500v2 128 (direct media) 128 (direct media)

SE SCN channels per trunk to 500 (up from 250)

– Increase in number of SCN channels per trunk in Select 9.1

Maximum SCN trunks – Linux 32 150
Maximum channels per SCN
250 500
trunk – Linux
Maximum SCN trunks – IP500v2 32 32
Maximum channels per SCN
250 250
trunk – IP500v2

SE Soft Consoles to 50 (up from 32)

– Increase in number of Soft Consoles per SE solution
– Active Soft Consoles per system unchanged

Soft Consoles active – per SE solution 32 50
Soft Consoles active – per Linux
10 10
Server/Expansion
Soft Consoles active – per IP500v2
4 4
Expansion

BHCC up to 20,000 (up from 18,000) for Select 9.1

Dell R620 / OVA
18000 20000
No one-x Portal users active
Dell R620 / OVA
9000 10000
one-x Portal users active
HP DL360
18000 18000
No one-x Portal users active
HP DL360
9000 9000
one-x Portal users active
Dell R210 / HP DL120
With or without one-x Portal 7200 7200
users active
IP500v2 7200 7200

IP Office Server Edition 9.1
Exclusive to Select
Feature – Expansion System SCN Links
Solution level link/unlink in SE Manager.

Exclusive to Select
New Features
Location Resilience
Select only feature provides the ability for a group of extensions to
fallback to a given node in the SCN.
The fallback system for a group of extensions is defined at the
Location level.
Supported phones: 96x1, 96x0, and16xx series
Web Manager LDAP User Synchronization

Select only feature enable provisioning of users through LDAP
synchronization.
Simplifies and reduces time for Day-1 provisioning of users.
Synchronization process can be run on-demand or as a scheduled
job.

New Features – Non Select
Hunt group processing
Hunt groups can now be defined on any node.
Define on Secondary for Dual Voicemail Pro support, providing
more efficient use of resources.
Location Time Zones
Useful for remote ‘remote worker’ sites typical of cloud
deployments.
Applies time to phone, users’ voicemails, call log, etc.

Exclusive to Select
VMware vSphere High Availability (HA)
VMware HA will be supported on Primary and Application Servers.

On HA switch any unsaved data and active calls will be lost.
– Licenses, network settings and saved data (e.g. voicemails,
recordings and configuration) preserved.

Virtualization – Primary HDD Partition Management
New Web Control option allows you to increase the Primary HDD
size from the default 100GB at a later date.
– First increase the virtual machine disk size using vSphere Web
Client
– Then increase the root partition size from Web Control

Licensing

What’s New with IP Office™ Platform 9.1 Licensing
IP 500 v2 (non-expansion): Server Edition: New Licensed Features:
Software Upgrade 8 (R 9.1) Server Edition Upgrade 8 Avaya Mac Softphone

Small Site Software upgrade (R9.1) Web Collaboration
8 (R 9.1) Server Edition Upgrade 8 x 5 Avaya Contact Center Select
Russian Software Upgrade 8 (R9.1) Branch System license
(R 9.1) Server Edition Upgrade 8 x
10 (R9.1)
Server Edition R9.1
Server Edition for Russia
R9.1

SM Line Licensing Changes Overview
If using WebLM centralized
licensing, the instances are SM line channel usage will be
configured as an attribute tracked by a separate license
in License->Remote called SM Trunk Channels.
Server->Reserved Each call on the SM line
Licenses->SM Trunk requires an instance of this
Sessions. license.
SM Line Licensing
This license allows us to

independently price PSTN SIP
trunk license and SM trunk license
as well as independently track and
trend deployments and revenues
from SIP trunk licenses.
.

New Licenses
IP Office reserve license

configuration for
WebLM in Manager

New Branch WebLM 9.1 Model License
New WebLM 9.1 Model license for system running R9.1 with centralized licensing
with WebLM.
Offered as a new license or an uplift license for upgraded systems
– An uplift license must replace an existing WebLM 9.0 license in the PLDS
license
Example: PLDS license uplifted to include 1 9.1 WebLM license which replaces 1
9.0 WebLM license
R9.0 R9.0
WebLM = WebLM =
1 1
R9.0 R9.0 WebLM=2
WebLM=3 WebLM =
WebLM = WebLM WebLM
1 1 WebLM
R9.0 R9.1
WebLM 9.1=1
WebLM =
1 9.1 = 1

PLDS License for Server Edition
R9.0 R9.1
PLDS Branch Use Case PLDS for Branch Use Case
PLDS for IPOCC use case (total

solution)
PLDS for IP Office Select R9.1 Use
case

PLDS License support Server Edition

Standalone WebLM Server


WebLM server host id used for

PLDS license

Core Features

What’s New with IP Office™ Platform 9.1 Core
H323 and SIP
Authorization Codes Expansion Resilience
Registration
Authorization Codes are Support for resistance to New configuration item for
assigned to User and not brute force attack Fallback options in SCN
User rights. Forced lockout New column in SSA for
Generation of Alarms and extension location
Audit Trail
Locale Time Zones Suppress No Caller ID Speed Dial Override
IP Office support a more New code for the No User IP Office supports the ability
flexibility for Locale Time Sourcecode tab to override barred number, if
Zones. they are entered into Speed
Dial

What’s New with IP Office™ Platform 9.1 Core
Hunt Group Fallback Time Profiles MWI for other Mailboxes
New destination selection for Additional Short Codes IP Office allow the monitoring
Huntgroup fallback added for Time profile of other users Mailboxes
flexibility

Authorization Codes - Overview
Authorization Codes were a Rapid Response enhancement back in
Release 3.X.
Presently, you can configure an authorization code for either a user or
for User Rights. Starting from release 9.1, a user will be able to
configure an authorization code only in relationship with a user.
Authorization Codes will not be shown in SMDR output - for security
reason.

Configuration of Authorization Codes

H323 and SIP Registration Protection Feature Overview
The IP Office H323 Gatekeeper and SIP Registrar will support resistance to
brute force attacks
SSA, SNMP, and Syslog alarms and audit trail log will be generated once an
Extension or IP Address pair or IP address has been blocked.
Entries with last failed attempt older than 20 minutes are removed from the
failed list.
Times and intervals:

10 maximum retries before IP Address/Extension pair is blacklisted;
1 minute blacklist interval for IP Address\Extension pair;
20 maximum retries before IP Address is blacklisted;
5 minutes blacklist interval for IP Address;
20 minutes before an attempt is removed from failure lists. Timer will run
every 20 minutes

H323 and SIP Registration Protection Feature Overview
Every time someone tries a non existent extension or tries a wrong
password on an existent extension the system will add a failed attempt to
the Ip Address based lockout.
Someone tries to login on an extension that exists but enters the wrong
password, a failed attempt will be added to the Ip address/Extension
blocking list.
When a temporary lock out occurs, a system alarm
(SSA/SMTP/SNMP/Syslog) will be generated, and an entry made in the
audit trail.
H323 and Sip registrars will keep common lists of failed attempts, one per
Extension/Ip Address and one per Ip Address. After 10 failed retries the Ip
Address\Extn will be blocked for 60 seconds or. After 20 failed retries the Ip
Address will be blocked for an interval of 5 minutes. If a failed retry will time
out after 10 minutes it will be reset and replaced with a new one.

Deployment and Management Tools- Manager,
Web Management
This feature does not affect Manager or Web Manager;
A new failed authentication alarm added to SSA when lockout occurs, alarm
description:
Access temporarily blocked due to repeated authentication failures
– Voip Client IP Address:
– Voip Extension Number: - will be displayed only if there is an extension blocked.
– Lockout Time:”
SNMP alarm:
– Access temporarily blocked due to repeated authentication failures.
– Voip Client IP Address:
– Voip Extension Number:
– Lockout time: seconds.

Exclusive to Select
Expansion Resilience Feature Overview
Provides the ability for a group of extensions to fallback on a
given node in the SCN
The fallback system for a group of extensions is defined at location
level; it can be chosen only from the SCN nodes with which there is a
SCN line defined.
Supported phones:
– 96x1
– 96x0
– 16xx

Exclusive to Select
Expansion Resilience Feature Operation
Operation example:
- Expansion 1 Location L users/phones failover to Expansion 2

- Expansion 2 Location L1 users/phones failover to Expansion 3
- All users/phones not part of Location L and Location L1 fall back to
Primary

Exclusive to Select
Fall back System Configuration
New configuration item on Location page in Manager

System Status – Active Location
SSA – new Location column in H323 Extensions
New Location Column

under H323 Extensions
menu

Location Page in Manager - Time Zone Feature

Suppress No Caller ID Feature Overview
Allows users to disable NoCallerId alarms.

By using the SUPPRESS_ALARM=1 No User, Source number the
NoCallerId notification is suppressed in:
– SysMonitor
– System Status
– Sys Log
– SNMP Traps
– Email notifications

Speed Dial Directory Override of Call Barring
Directory Overrides Barring checkbox
New check box in System,

Telephony tab

Hunt Group Fallback Enhancements
Administrators may select Hunt Groups, A user (Directory or System contacts),
or A Shortcode for destination.
Applicable for both Night Service and Out Of Service destinations
Example:
Night calls are sent to an answering service by an Incoming Call Route . This is
on an automatic time base with no manual override
Common practice uses Night Service and Out-Of-Service Fallback options in the
Hunt Group settings
Labor intensive :
Create a new hunt group as a Fallback Destination for the main
group
Enable hunt group forwarding
Create one dummy user, add it to the new hunt group
Forward the dummy's calls to the preferred destination
– Solution: Fallback options eliminate all the extra administration steps.
Destinations now have same destinations as Incoming Call Routes do
Night service and other requirements are now much easier on the
administrator or technician to implement and to troubleshoot
Telephony UI
Telephony User Interface changes:
Any number can be entered
The number is matched against directory
Local users, users over SCN and Huntgroups are matched
“Dir” softkey offers the directory containing all the contacts
Set an User as Fallback Destination Set a ShortCode as Fallback Destination

Hunt group Service
Hunt Group Service States
A hunt group can be in one of three states : In Service, Out of Service or Night Service.
Currently we don’t support mixed Time Profile and manual operation :

Manager & Web Management UI
Time Profile renamed to "Day Service Time Profile" for clarity
OOS has a dropdown menu for Groups, Short Codes, extensions
Enter the destination or select it from the network-wide drop down directory
Old Huntgroup
Selection
New Huntgroup
Selection
Shortcodes:
Set HGOOS - Change the service mode to “Out Of Service”
Clear HGOOS - Change the service mode to “ Controlled by Time
Profile” for HGs that are under a time profile administration, the rest of
them will change to “ In Service “ © 2014 Avaya, Inc. All rights reserved.
Manager & Web Management UI
Web Management changes

Time Profile Enhancements Introduction
The goal is to provide manual override of Time Profile operation.
Manual overrides can be activated from the user's handset, via a short code and
button programming.
New Short Codes are introduced with the following functions:
Timed Operation
Active Until Next Timed Inactive
Inactive Until Next Timed Active
Latch Active
Latch Inactive

Shortcode Action Explanation
Timed Operation - No override. The time profile operates as configured works as
9.0
Latch Active
Latch Inactive

Shortcode Action Explanation, continued
Inactive till next Active
Active till next Inactive

Button programming
Button Programming and Screen usability:

Timed Profile- Hunt Group Services states
Status Menu changes:
An User that is member of a Hunt Group which is under a time profile
administration, can choose between 2 service states : Time Profile and
Out Of Service
Spice Status Menu Sage Status Menu

Manager User Interface

Manager User Interface, continued
A Time Profile can be overridden, on the Time Profile configuration page

These settings are mergeable. Changes to these settings do not require a
reboot of the system

Message Waiting Indication for Another User's Mailbox
Feature Overview
Programmable button on user phone to monitor MWI status of another user's
voice mailbox
Pressing the button takes user to that mailbox.
Works for users and hunt groups, across the SCN
Feature requirements:
Compatible Systems: SE, IP500v2
Feature supported in any Edition except Basic Mode.
No special license requirements.
Either Embedded Voicemail or Voicemail Pro.

Feature Example
Alice has been given control over Carol's extension 209

MWI Button Programming
Button programming for Visual Voice

Message Waiting Indicator (MWI) for SIP
Prior to 9.1, the Message Waiting Indicator (MWI) for SIP sets did not honour
the short codes or TAPI commands designed to activate it
Useful in systems where a third party voicemail system is used
Very important to new business.
New Short codes to control MWI : *98*N# and *99*N#
N";Mailbox Msgs=1" and N";Mailbox Msgs=0" Turn MWI On or Off

3rd Party Auto Answer Feature
SIP-based devices do not always have the capabilities to accept a normal SIP
page
SIP standards are not well enough defined to cover all features - may not be
implemented as expected
A new drop-down on the SIP Extension VoIP tab has been added, with
caption "3rd Party Auto Answer" and options "None" (default), "RFC 5373",
"answer-after", "device auto answers"
Provides wider compatibility for 3rd party, generic, standard SIP extensions.
When setting is not "None", the device will be able to accept Page and Auto
Answer calls, including reverse call for CTI Make Call.
May apply to other devices such as door phones and "walkie talkie" radio

3rd Party Auto Answer, continued

SIP Trunking

SIP Line Simplified Configuration - Overview
There have been four enhancements with to simplify IPO 9.1’s SIP Line
Configuration. Here are the changes:
1. Reorganized the tab into logical groupings, moved uncommon items

to the SIP Line tab
2. Created a new SIP Line Advanced tab to house the more rarely used
special settings.
3. Created a new SIP Line Engineering tab to be explicit about

configuration items that should not generally be adjusted in a
production network.
4. Created SIP Line Custom Strings as a per-line evolution from the

NoUser Source Numbers (NUSNs).

SIP Line Simplified Configuration- SIP Line Tab
- Items that have been added to the SIP Line tab in this release are:
- The Location, Description, Send 302 Moved Temporarily, and Outgoing
Blind REFER

SIP Line Simplified Configuration- SIP Advanced Tab

SIP Line Simplified Configuration- Engineering tab
The Engineering tab has been added in this release to be explicit about
configuration items that should not generally be adjusted in a production
network.

Template Enhancements Overview
There have been four enhancements with to simplify IPO 9.1’s SIP Trunk
Templates:
1. Setting the template creation ability in Manager is now controlled by
Manager menu item rather than by a registry key. It is located here:
File/Preferences/Visual Preferences//Enable Template Creation
2. The ability to create a new SIP Line from template is now defaulted to
enabled, but configurable. It is located here:
File/Preferences/Visual Preferences/Enable Template Options
3. Allows the use of 8.1 and 9.0 templates, defaulting the missing fields.
4. Makes template creation more intuitive and consistent.

Reduced & Managed Service Disruption Overview
The impact of Saving a SIP Trunk configuration has 3 categories:
1. Merge – No disruption to existing calls - Changes are applied at the
earliest available free opportunity.
2. Merge with Service Disruption* – Changes will temporarily take the SIP
Trunk out of service in order to apply the change. This has the effect of
tearing down established calls made over that trunk. All other system
services are unaffected.
3. Reboot – Requires a system restart.
*The Merge with Service Disruption feature is not limited to SIP Trunks. It
is indicated to an administrator via a warning dialog prior to being offered
the Save Configuration dialog with Merge selected.

Reduced & Managed Service Disruption - Shutdown

Service States

What’s New with IP Office™ Platform 9.1: Service States
Reduction of reboots Security for SysMonitor
Enabling the Auto Create Sip New Security and setting for
Extn / User doesn’t require SysMonitor
reboot anymore
Adding and removing a
DECT line doesn’t require
reboot anymore

Reduction of reboots
Enabling the Auto Create Sip Extn / User doesn’t require reboot
anymore
– The feature behaves just as before, but activation / deactivation doesn’t require
reboot
– After activation, adding a new SIP users should be possible using default 0000
password
Adding and removing a DECT line doesn’t require reboot anymore

– A new line is added / removed and behaves normally
– Changing an existing line still requires a reboot

Secure Sys Monitor login and data
Two new protocols have been added to the existing Sys Monitor interface:
HTTP and HTTPS; both use Web Sockets
2 User Stories delivered.
Story ID Description
IPOFFICE-60637 Secure Sys Monitor login
The existing core Sys Monitor service (TCP + UDP 50794) which is
unsecure for both login and data was upgraded to support secure login
IPOFFICE-60668 Secure Sys Monitor data
The Sys Monitor data is routed via a new web socket. The IP Office acts as
the Web Socket server, Sys Monitor is the client.
Both HTTP and HTTPS options available, the authentication is RFC2617
basic for HTTPS and RFC2617 digest for HTTP
The Web Socket server port is the same as the default HTTP port (80,
configurable) or HTTPS port (443, configurable)

Sys Monitor GUI changes
A couple of new controls were added to the connect window for Sys
Monitor, which are grayed out for old legacy UDP and TCP interfaces:
port, certificate, username

Sys Monitor GUI changes
For HTTPS only, a browse option was added to select which certificate to use
The certificate can be selected from certificates present in the Windows
Trusted Certificate Store for the Current User
If no certificate is selected then Sys Monitor will auto generate a self signed
certificate

Manager changes
New HTTP and HTTPS protocols authenticate via Service Users
A new right was added to the System Status rights group called Sys Monitor access
The right is enabled by default for the System Status Group
By default for 9.1 the only default Security User that can be used for Sys Monitor access
is Administrator
The user can define new Security Users to use for login to Sys Monitor by checking Sys
Monitor access right for the newly created user

Manager Security Settings changes
Unsecured Interfaces tab in Security Settings now has DevLink

checkbox and Use Service User Credentials option
If DevLink unchecked, old legacy Sys Monitor interfaces (UDP and
TCP) are disabled

Security Users default password change
For 9.1, there is a new requirement that Security Users must change the
default passwords
If a login is attempted to the IP Office with the Manager using the default
password, the user will be prompted to change the password:
If we try to connect using Sys Monitor with the default password, the
application will give us a message stating that the password must be first
changed using the Manager:

Invalid password notification
For HTTP and HTTPS, in the case of a failed login we receive a 4xx error
code and we use it in the Sys Monitor application to tell the user why the login
fails:
In order to be able to also give a similar notification for old legacy interfaces a
minor protocol change had to be implemented ( Sys Monitor legacy interface
did not previously give any feedback on failed logins, it would just drop the udp
or tcp connection ):

DECT R4 Features

DECT Resiliency: Standby
IP Office
Setup with IP DECT

before:
Master Base Station Slave Base Stations
Used for radio
coverage
Setup with IP DECT with IP Office

Standby (Two Mirrors):
Slave Base Stations

Master Base
Used for radio coverage
Station
Mirror #1 Standby Master
Base Station
Mirror #2

DECT Resiliency: Redundant PBX
IP Office
Setup with IP DECT before:

Master Base Station Slave Base Stations
Redundant PBX
Setup with IP DECT and IP Office
Redundant PBX: IP Office Line

Primary PBX
IP Office
Primary Trunk
Redundant Trunk
Master Base Station

Slave Base Stations

Configure IP DECT Standby – IP DECT side
In DECT > System tab configure the

same set of credentials on both
Base Stations.
Go to DECT > Master tab.

Configure each of the two Base
Stations in Mode: Mirror and
configure the address of the other
Base Station as Mirror Master IP
address for each of the Base
Stations.
In the DECT > Radio tab configure

each of the two Base Stations with
the same credentials, Master and
Alt. Master IP addresses.

Configure IP DECT Standby IP Office side
Go to IP DECT Line > VoIP

tab to configure IP DECT
Standby- IP Office side
.
Configure IP DECT Standby

IP DECT side . In DECT > Master tab, on one
(either) of the two Base Stations click
Activate mirror to activate it, after all the
settings have been applied.

Configure Provisioned Resiliency IP DECT side
This tab has now moved from

General > Provisioning to
Services > Provisioning. The page
now has two views: Primary and
Redundant.

Configure Provisioned Resiliency IP Office Side
In the IP DECT Line > Gateway tab,

under the Enable Provisioning section
find the Enable Resiliency section.
Check Enable Resiliency and, if needed,

change the values in the section.

Configure Provisioned Resiliency IP Office side
Find the IP Office Line with Proprietary Transport Type and SCN
Networking Level that has as Gateway Address the address of the
Redundant PBX (a.k.a. Backup IP Office for the IP DECT System).
For this IP Office Line tick the Backs up my IP Dect Phones checkbox in the
SCN Backup Options.

System Status
In System Status one can now view all IP DECT Systems that the current IP
Office is (correctly) configured as either Primary PBX or Redundant PBX
(Backup IP Office). The local system, if it exists, will be first – this is the IP
DECT System for which the current IP Office is Primary PBX.

System Status
For each of the IP DECT Systems the current status, some details, and the
list of IP DECT extensions will be displayed.

Server Edition Enhancement

Management – IP Office Manager & Web Manager
IP Office Manager (Standard and SE) has moved to .Net4 to allow

more memory and multi-threading support.
New PC minimum platforms :
– Standard Manager: Core i3 CPU, 4GB RAM, 32/64 bit OS
– SE Manager: Core i5 CPU, 6GB RAM , 32/64 bit OS
– Select SE Manager: Core i5 CPU, 8GB RAM, 64 bit OS

Management – New Access Mechanisms
New management access mechanisms to support hosted and 150

SE nodes.
IP Office Manager and Web Manager use the Solution Management
Application (SMA) to get the system configurations.
– SMA: The IP Office web management component that resides on
the Primary/Secondary server.
Settings in IP Office Manager Preferences for:
– Remote Access
– SE Central Access
Settings in Web Management Preferences:
– Use Proxy

IP Office 9.1 Web Management - Overview
Improved Browser Support:

– Internet Explorer 10.0, 11.0
– Firefox Latest
– Chrome for Windows/iPad
– Chrome for Samsung Galaxy 10" tablet(Android)
– Safari for iPAD
Internet Explorer 8.0, 9.0 no longer supported.

The following features will not be available on non Windows

platforms as they are OS dependent:
– Standard Edition:
– Backup on client PC
– Restore from Client PC
– Upgrade
– Launch of SSA
– File Management

The following features will not be available on non Windows

platforms as they are OS dependent:
– Server Edition
– Launch of SSA, Voicemail Pro Client and IP Office
Manager
– Transfer of ISO from client PC
– File Upload/Download
– At high level any operation requiring client PC access will
not be supported.

IP Office 9.1 Web Management - Configuration
From the Call Management drop down menu

Users
Extensions
Groups
Auto Attendant - IP500v2 Standard Mode only

IP Office 9.1 Web Management - Configuration
More configuration option are available from the drop down

menu for System Setting.

IP Office 9.1 Web Management
IP500v2 Standard Mode Dashboard
The IP500v2 Dashboard is the landing page after login to IP500v2
standard mode Web Manager. It provides a read only summary of
the system in a single page:
Pictorial representation of the System with expansion units
with tooltips indicating details of card and ports.
Control Units information.
System Information like Name, Locale of system, Location,
Details of LAN1 and LAN2(IP Address, Mask, DHCP Details)
Some of the important settings like Voicemail types, Licenses,
Automatic Backup Configured.
The Users available on the system grouped by Profiles.
The Extensions available grouped by extension type.
Available Hunt Groups on the system.
IP Office 9.1 Web Management – IP Office
500v2 Dashboard

IP Office 9.1 Web Management – IP Office 500v2
Dashboard cont

IP Office 9.1 Web Management – IP Office
500v2 Dashboard (continued)
Placing your mouse cursor over the extension ports provides
further information about that port in the form of a tooltip.

IP Office 9.1 Web Management - Server Edition
Solution View Enhancement
New look and feel for Web Manager.

IP Office 9.1 Web Management - Server Edition
Solution View Enhancement
Details of individual systems with options to invoke various
operations, can be displayed by clicking on arrow button.

IP Office 9.1 Web Management - Server Edition Solution
View Enhancement
Trigger Backup/Restore and Upgrade on all or selected systems

IP Office 9.1 Web Management - Server Edition Solution
View Enhancement
Indication of Upgrade available for the systems with the version
Progress of Backup/Restore and Upgrade

IP Office 9.1 Web Management – Transfer ISO
Location can be Remote Server/Primary Server Path/Client

Machine/DVD/USB.
Supports proxies.
Protocols supported : HTTP/HTTPS/FTP/SFTP and SCP.

IP Office 9.1 Web Management – Server Edition
Upgrade
Upgrade page provides overview of systems to be upgraded and
software version available for upgrade.
Systems selected for upgrade.
Upgrade version
Option to schedule upgrade.

IP Office 9.1 Web Management - Backup
Single screen for selecting systems, backup configurations,

location, proxy, schedule.
Selected Systems to backup
Select configurations to backup
Location for backup
Proxy if required
Option to schedule

IP Office 9.1 Web Management - Restore
Single screen for selecting systems, proxy, restore points.

– Selective Voicemail Pro mailbox restore option
Backup server
Proxy if required
Restore Points

IP Office 9.1 Web Management – LDAP
Synchronization
Supported LDAP Servers
– Active Directory 2008/2012
– OpenLDAP 2.4.21
– IBM Domino 7.0
– Novell eDirectory 8.8
– SunOne Directory/Java System Directory 6.3
The fields that can be synchronized from LDAP are:
– Name
– Full Name
– Extension
– E-mail Address

Exclusive to Select
IP Office 9.1 Web Management - LDAP
Synchronization
The LDAP Synchronization settings are accessed from the
Solution Settings dropdown options in the Solution View page.

Exclusive to Select
Directory Service.
The Administrator needs to provide information about the LDAP
server and user credentials for connection.

Exclusive to Select

Directory Service.
Allows mapping of IP Office user fields with the LDAP fields
The “Preview Results” shows how the user from LDAP will be
populated in IP Office.

Exclusive to Select

Directory Service
Synchronize Operations

Exclusive to Select

Directory Service
The Administrator can run the synchronization immediately or has
options to schedule it.

Exclusive to Select

Directory Service
User Provisioning Rules allow you to specify the IP Office where
the user should be created.

IP Office 9.1 Web Management – File
Management
Web Management now provides platform File management, the same as
Embedded File management using the Manager application with a few deviations
for IP 500v2, Server Edition and UCM.
The file manager shows the content of the directories in a hierarchy

structure and supports the ability to create sub directories.

IP Office 9.1 Web Management – File
Management
Disk space and Folder listing on the left hand side of the screen.
File management controls across the top of the screen.

IP Office 9.1 Web Management – Voicemail Pro
Management
Web Manager provides the ability to configure the Voicemail Pro
System Preferences for Server Edition, UCM and the Application
Server.

Management
The System Preferences of the Voicemail Pro thick client are now
also available in Web Manager.

Management
Voicemail Pro Call Flow Management can also be launched from
Web Manager.

IP Office 9.1 Web Management –Voicemail Pro
Management
The Voicemail Pro backup option has a new additional backup set
called “Selective Voicemails”.
.

Management

Management
File Manager provides a mechanism to upload Voicemail Pro
Custom prompts.

IP Office 9.1 Web Management – UCM
Management
The Web Manager for UCM is available for UCMv1 and UCMv2.
The Web Manager can be accessed using:
– https://<UCM IPAddress>:7070/WebManagement/WebManagement.html
Backup and restore functionality is provided by Web Manager.

Upgrade can be done using Web Management similar to Server
Edition. The Administrator will be able schedule the upgrade as
required.
– Upgrade is a two stage process:
– 1. Transfer ISO to UCM
– 2. Upgrade using Web manager.
Upgrade using Web Manager will be available from Release 9.1
to all future releases.

Let’s pause for a Break!
(Remember to Step Away)

Web Manager End-user Management

IP Office 9.1 Web Management – End User Self
Administration
Self Administration is available in Server Edition and Standard
Edition Modes.

Administration
Self Administration can be accessed using the following URLs:
– Server Edition:
– https://<IP ADDRESS>:7070/WebManagement/selfadmin.html
– Standard Mode:
– https://<IP ADDRESS>:8443/WebMgmtEE/selfadmin.html
The link is also be provided on the default IP Office landing page:
– http://<IP ADDRESS>

Administration
User needs to enter their Username and Password.
If Self Administration has not been configured for the user they
will see the following error message:

Administration
Once the user logs in they will be able to configure the settings
that the Administrator has given them access to:

Administration
The following configuration options available to the users:
Group Fields
General Full Name, Password, Locale Login Code, Deny Auto Intercom
Voicemail Voicemail Code, Email Address, Email notification options,
Voicemail On, Voicemail Ringback
DND DND On/Off, Exception List
Mobility Mobility On/Off, Mobile Number
Forwarding Forwarding On/Off, Forwarding Number, Forwarding on No
Answer, Forwarding On Busy
Personal Directory Add, Remove
Button Programming Abbreviated Dial, Absence Text, Account Code, Auto Answer,
Call Forward All, Call Park, Call Park to Other, Call Pickup, Call
Pickup Any, Conf Meet Me, Drop Call, Flash Hook, User BLF,
Group BLF, Page, Park and Page, Twinning, Ringer Off, Send All
Calls, Suppress Digits

Administration
There is also a software download tab where the user can access
the softphone and desktop client applications:

IP Office 9.1 Web Management - Self
Administration Accessibility – 508 Compliance
Alt F1
Alt F4
Alt F3
When a field has the focus

highlighted, the screen
reader will read out the
text “Voicemail email”
“jsmith” “please enter vaild
email address”


Security and Core Certificates

Security – Fewer Unsecure Interfaces
The following previously unsecure interfaces which now have

secure options:
– SoftConsole <> IP Office
– Voicemail Pro <> IP Office
– SSA <> IP Office
– SysMonitor <> IP Office
– IP Office <> IP Office (SCN trunk)
– Linux HTTP backup service – HTTPS with quota support
– Syslog – TLS Option

Security Defaults IP Office Service User Accounts
Accounts removed: Manager, Operator
Administrator and Security Administrator account remain active
Other accounts disabled
Password must be changed when enabling disabled accounts

Security Defaults Account Details
Account details defaults changed

Security of IP Office Service Access
Interfaces disabled or removed from IP Office unsecure interfaces

Security settings General | System | Unsecure interface | Application
Controls

Configuration Defaults on LAN interfaces
RTP port defaults changed
IP500v2: 46750 – 50750 (4000)
IPOL: 40750 – 50750 (10000)
LAN1/LAN2 SIP registrar disabled
Auto-create Extn/User disabled for H.323 and SIP
Manager warnings if gatekeeper/registrar enabled without any extensions and
vice-versa

Manager Preferences Defaults
New install of Manager only

Auto-create Extn and User Hardening
Auto-create extn/user if enabled is disabled after 24 hours

Manager generates warnings if it enabled
Auto-created extns and users are logged in the audit trail

System Default Password
When security settings are erased user will now be prompted to change
Administrator, Security and System passwords

System Default Password – Old vs. New
New
Old

Ignition & IP Office™ First Login Changes
User is now queried for Administrator, Security and System password during
ignition
Passwords are harmonized
Linux root = IP Office security admin
Linux Administrator = IP Office Administrator user
Passwords provided during ignition are automatically applied to IP Office
No longer required to specify default passwords during IP Office first login

Ignition Change - Old vs. New
Old New

Ignition Changes - Continued
Passwords are propagated to VMPro and OneX
Linux Administrator = OneX local Administrator
Linux Administrator = OneX superuser (backup/restore)
Linux Administrator = VMPro Administartor

Ignition – Root and Security

Ignition – Admin and IP Office Administrator

Ignition – Administration and One-X Administrator

Ignition – Administrator and Voicemail Pro Admin

Ignition – System

Force default password change
All nodes in a SE solution need to have the passwords changed
Passwords need to meet the medium password policy
Minimum length 8 characters
Upgraded systems retain the previous password

Force default password change
Password changed is required when accessing with Manager or Web
Manager the first time
For other application that use Service User credentials the login is
denied if accessed before they are changed, for example SSA,
SysMonitor
Contact Recorder and Web LM administration accounts will not be
handled at ignition and require passwords to be updated when first
accessed.

Login Code complexity
When Complexity is enabled

– No repeating digits up to length of password, for example 1111 not allowed
– No sequence (forward and reverse) of digits up to length of password or to length
of 10, for example 1234 not allowed
– User extension number not allowed

Voicemail Code Complexity for Users
When Complexity is enabled

No repeating digits up to length of password, for example 1111 not allowed
No sequence (forward and reverse) of digits up to length of password or to length of 10,
for example 1234 not allowed
User extension number not allowed

Sensitive Data Privacy
Manager supports encryption of configuration for file save and load

Available both standard and Server Edition Manager
Encrypted with user supplied password
CVS and Binary export from Manager and Web Manager does not
support encryption

Sensitive Data Privacy, continued
Secure Communication channel for SSA

Access over TLS
Secure port is TCP base port + 1
Enabled by default on new installed, disabled on upgrade of client
Unsecure kept as an option because of performance

Sensitive Data Privacy, continued
SysLog over TLS
Enable the client in the IP Office, enable the server on IPOL from Web
Management | Platform | Settings | General
Syslog forwarder on the Primary also supports TLS
Port 6514 by default

Security – Certificate/PKI Improvements
Three main areas of Certificate/PKI improvements in 9.1:

Primary and Application servers now have a Certificate Authority
(CA):
Better distribution of server ID certificates:
More useful Linux certificate support:

Security – PKI Trust Domains
Server Edition now has three basic approaches to setting up the

certificate infrastructure:
1) Keep everything at default:
– Used where SE has no external/public interfaces and is
completely within a secure/closed environment.
2) Use the Primary’s CA to generate an ID certificate for all nodes:
– Used where SE has external/public interfaces but no need to be
part of a 3rd party trust domain.
3) Use a 3rd Party CA and purchase ID certificate for all nodes:
– Same as option #2, but now with added $$$.
– Advantage over #2 is the purchased certificates will be already
trusted by browsers and UC clients.

What’s New with IP Office 9.1 Identity Core Certificates?
Compliance: Algorithm: Web Manager:
Better compliance with SHA-256 and RSA key A new identity certificate
Avaya’s CEC length 2048 bits. screen is now available in
recommendations “Set” certificates can be Web Manager.
either self-signed or Web Manager a “Set”, a
signed by another CA. “View” and a “Delete”
Telephony identity identity certificate
certificate can be set function
separately.
Security Manager: Subject Alternate Names” Certificate Functionality:
“Set” function can import Set for the self-signed Certificate chaining
files with .p12, .pfx or .crt identity certificate. supported.
file extensions. “string” field up to 8 can “Apply” for identity
be configured for a certificate propagation.
maximum of 511
characters.
Self-signed certificate is
built with 3 default
Subject Alternate Names. © 2014 Avaya, Inc. All rights reserved.
Deployment and Management Tools- Signature
Default Signature/Key Size

Deployment and Management Tools- Subject Alternate Name
Default Subject Alternate Names

Deployment and Management Tools- Certificate Chaining
Offer ID Certificate Chain Warning

Deployment and Management Tools- Identity Certificate
Security Manager: Setting the Identity Certificate

Web Manager: Setting the Identity Certificate

Web Control: Generating the Identity Certificate for Core

Deployment and Management Tools – Received Certificates
The “Received Certificate Check Levels” are configured via the Security
Manager Application.
– Low - Minimum RSA key size 1024 bits
– High - Minimum RSA key size 2048 bits
– Medium and High now Use the received ICN to find the Certificate Authority
(CA) or intermediate CA certificate in the IP Office Trusted Certificate Store
(TCS) matching either the Common Name of the subject Distinguished Name
(DN) or any of the subject alternate name strings.

Deployment and Management Tools- Alt Install
Web Manager Applications -> File Manager:

Deployment and Management Tools – TCS Certs
Web Manager Security Manager -> Certificates menu

Deployment and Management Tools- TCS Certs
Security Manager

One-X® Portal 9.1 Enhancements

One-X Portal for IP Office

What’s New with IP Office™ Platform 9.1 one-X Portal
Scalability: Operation: Web Collaboration
Support for 500 Hunt Group Queue Integration with One-X Portal
Hunt/Presence Groups Monitoring Monitoring active web
Support for 150 nodes conferences
Conferencing: Security:
Integration with Web Display password complexity

Conferencing in one-X portal web client – for
Ability to reserve resources for User
scheduled conferences Force password change for
Administrator (in case it is
default or blank)

Hunt Group Queue Monitoring
One-X Portal > Configure > Hunt Groups tab
Add new hunt group

queue
Edit existing hunt

group queue

Hunt Group Queue Gadget

Hunt Group Queue Gadget
Filter Options :
• caller name/number Start/Stop Monitoring control
• subject of call
• call priority
• longest waiting time Number of queued calls
Alarm is shown when number of calls in queue exceeds configured

calls threshold.

Queues Gadget in Maximize Mode

Security

One-X® Portal Conferencing

Configuration
User Host code and

participant code
settings added to
bridge
configuration

Admin Configuration – One-X Portal
Configuration > Configuration Dial-in
One-X Portal Admin
Web Collaboration

Calendar View
Easy Navigable
controls available to
the user
• Click arrow icons to move forward or backwards in time.

• Click on the calendar icon to select a particular date to display.
• Click on the “today” icon to display the current date.

Meetings View
Conference
Search meetings controls on hover
195

Meetings View (continued)

Schedule a Conference View

Conference Scheduling Email Invite

Scheduled Conference Report
3/26/2014
Bridge Details 243 Start Time 3/26/2014 17:30 EndTime 18:00
Participants of
Conference# 4 Time Zone GMT+5:30 Duration 30(Minutes)
Participant name Device Join Time Drop Time Duration(Minutes)

Prithviraj Singh 203 3/26/2014 17:25 3/26/2014 17:25 1
3/26/2014 17:25 3/26/2014 17:27 2
3/26/2014 17:28 3/26/2014 17:28 1
Asha Patil 204 3/26/2014 17:24 3/26/2014 17:28 4

3/26/2014 17:28 3/26/2014 17:28 1
Sandeep 210 3/26/2014 17:23 3/26/2014 17:28 5
Salil Dhwan 205 3/26/2014 17:26 3/26/2014 17:26 1

Web Conference Monitoring

New Scale and Optimization Dual VoiceMail Pro

Dual VM Pro Scale for 9.1
SE Voicemail Pro Dual Active to 500 ports.

IP Office 9.1 running Select can support 2 active Voicemail Pro
systems.
– One on Primary.
– One on Secondary.
– Both support a maximum of 250 channels – dependent on server
platform.
Users on Primary use the Voicemail on the Primary.
Users on Secondary use Voicemail on the Secondary.
Expansion systems can be configured to use either.
– No load balancing.

Introducing Dual VMPro
Release 9 Server Edition supports one active Voicemail Pro server at a time. The
Primary Voicemail Pro server is always present, with an optional backup Voicemail
Pro server on the Secondary.

Dual VMPro
Release 9.1 will support two active Voicemail Pro servers; the main drivers for this
feature are increased solution capacity and choice of processing location.

Dual VMPro
The two Voicemail Pro servers are both active for a configured subset of users.
They share common configuration and message store, each can support all
mailboxes, MWI and call flows under failure conditions.
The two VMPro servers will continually synchronise between them, as at present for
Master/Backup. This will harmonize configuration and message stores
When only Primary present, VMPro operation will be as R9.0
Upgrades of Server Edition 8.1 and 9.0 will be unchanged, but can enable dual
VMPro if required
Dual VMPro operation on Basic/Preferred IP Office, UCM and Application Server
not supported.
The current R9 failback controls (Manual/Graceful/Automatic) will continue to be
supported. However, the default will be changed to Graceful.

Dual VMPro - ACR
A single Contact Recorder instance is supported, either on Primary or separate
Application Server.
The Primary VMPro will require activating by a local Recordings Administrator
license.
The Primary VMPro when active will archive recordings for the whole SE solution.
On Primary failure, the Secondary VMPro will collect the recordings for the whole
SE solution and when the primary comes up again, these will be transferred to the
primary, from where the recordings will be archived by the ACR

Dual VMPro Administration and Configuration
In order to enable Dual Mode, the Voicemail type should be selected as Voicemail
Lite/Pro on both Primary and Secondary
Primary
Secondary

Dual VMPro Administration and Configuration
Expansion systems select their Voicemail system either during ICU

or at a later time using Manager.
ICU
Manager


9.1 VM Pro Enhancements

Disk Space Optimization
New Voice Messages will be stored as G711 Ulaw/Alaw instead of 16 bit Linear
PCM
50% reduction in disk space requirements

VMPro Outcalling Control
The outcalling Control is available in the

System->Voicemail tab in IP Office Manager
New Location for

Outcalling Control

VMPro Web Socket
The legacy TFTP Interface for IPO VMPro communication has been moved
to web sockets
The end user should not see any difference
The passwords used for securing TFTP Interface will remain the same and
if configured will now be used for the web socket interface.

Backup/Restore Enhancements
Selective Backup of Voicemails

Selective Restore of Voicemails
Restoring backup from VMPro Client using Webmanager

Selective Backup
R 9.0 Supports following sets of Backups –
Set 1: Voicemail Pro Configuration of entire system
Set 2: Voice Messages of all the users on the system
Set 3: Voicemail Pro Full – set 1 + set 2
R 9.1 supports a new set
– Set 4: Selective User’s voice messages.
Supported on UCM, APP Server, Server Edition platforms.
The Configuration of User group can be done by Web Manager.
The group backup configuration is maintained by Voicemail Pro.
This feature is not supported on Windows platform.

Selective Backup – User Selection

Selective Backup
Solution Backup in Web Manager supports backup of this
predefined group as an option – ‘Selective voicemails’.

Selective Restore
R 9.0 Supports restoration of all Voicemail Pro backup data, and can not be
done in Web Manager.
R 9.1 supports a new option – Restoration of selected User’s voice
messages.
Supported on UCM, APP Server, Server Edition platforms.
Only backups taken from 9.1 VMPro Client can be restored and not
the previous version backups.

System Preferences using Web Manager

Exchange Web Service (EWS)

EI Requirements in Voicemail Pro R9.1
1. Higher Scalability
Voicemail Pro Release users supported per Voicemail Server

R 9.0 490
R 9.1 2500 (Target)
2. Cloud Support:
Exchange Online Exchange On Premise

Voicemail Pro 9.1 on Premise
Voicemail Pro 9.1 in cloud
Deployment with EWS integration
Exchange On Premise
Sync 2500 users
Sync 2500 users
EWS Adapter EWS Adapter
VoicemailPro Server VoicemailPro Server

Primary Secondary
Primary IP Office V2/ Secondary IP Office

IPOL V2/ IPOL

EWS Configuration

Security – IMAP Module
R 9.0 supports both secure as well as unsecure IMAP

interface.
R 9.1
restricts the IMAP interface to secure mode. (Port 993)
Login/Logout Audit – Syslog Messages
Maximum failed login attempts – 3.

Security - Voicemail Pro Local Admin
Supports mandatory password change on first login for local

Administrator.
Login/Logout Audit – Syslog messages
R 9.0 – Password complexity of local Admin users in Voicemail Pro
is not aligned with the IP Office Administration.
R 9.1 - Password complexity aligned to IP Office Core Medium
Level.

Web Collaboration

Web Collaboration for IP Office

Web Collaboration Requirements
IPO Office: License: Network:
Release 9.1 Web Collaboration Access to One X server

One X Portal Preferred edition: Office FQDN
Voicemail Pro Worker, Teleworker, or Between 104 kbps - 251
IPO 500 v2 with APPS Server Power User kbps per user
or Server Edition Server Edition and Select: Ports – TCP 9443 (https
Office Worker or Power User only)
Supported Browsers: Required Clients:
Internet Explorer 9 One-X Portal

Firefox IP Office Audio Meet-Me
Chrome Conferencing
Safari (Mac)

Web Collaboration Limitations
Web Collaboration Limitations
AAC features removed
•No video support

•Audio Conference Capacity
•No Computer Audio

•UCM Not Supported
•Doc Sharing Library limited

•Windows one-X
X not supported
•No Remote Desktop

•No Apple Sharing
•Limited Audio Controls

Web Collaboration User Interface

Participant Panel
Moderator Panel Participant Panel

Status Icons
The following Icons can appear to the left of the participant’s name
The following Icons can appear to the right of the participant’s name

Launching Web Collaboration – Avaya Communicator
Avaya Communicator for Windows
Participant Owner:
:
Avaya Communicator for IPAD Owner/Moderator:

Participant:
Web Collaboration is available, click Web Collaboration screen

to enter © 2014 Avaya, Inc. All rights reserved.
Launching Web Collaboration - IP Office Outlook Plug-In
Button to Open
Your Web Collaboration
Example scheduled conference e-mail with the

Web Collaboration URL
Link to Join
Contacts
Web
Collaboration

Launching Web Collaboration – one-X Portal (Linux)
Open your personal Web Collaboration session
Join a
Contact’s
Web
Collaboration
Session

Launching Web Collaboration - Direct from Web Browser
Web Collaboration url: https://<webcollabserver>:9443/meeting/

Entering Conference
Owner View Guest View

Scheduling Web Conferences
Outlook Plugin
One-X Portal

Using Web Collaboration – Conference Owner
Whiteboard Example

Using Web Collaboration – Document Library
There is a limit of 10 documents/user and 6 MB/document.

Using Web Collaboration – Reports

Documentation/Help

User Configuration - Manager
For All users the default for Web Collaboration is OFF, Admin needs to check this
box.
Manager Web Manager

Steps for Web Collaboration
Installation – Manager / one-X

Configuration settings Portal / Voicemail Pro
Web Collaboration
License the system

Web Collaboration Dependencies
IP Office: Required Software : Optional Software:
IP Office Server Edition 9.1 – one-X Portal. Audio Meet-Me Conference

“Select” and “non-Select” on IP Office (Optional)
supported. Voicemail Pro Preferred –
IP500v2 Preferred version Dial-in access to Meet-Me
9.1 with external IP Office Conference for internal and
Application Server external participants
supported. (Optional)
AAC Plugin (Client install).
Configurations: Licenses: Browsers and plugins:
SMTP email account Web Collaboration License Firefox

Port 9443 Power User per account Chrome
owner. Safari (Mac
Internet Explorer 9
Adobe Flash version 10.2.0
or later
Java 6 Update 18 (1.6.0_18)

Configuration – IP Office Manager - Licenses
Step 1 – IP Office Manager – Configuration >..> License

Configuration – IP Office Manager –Web Collaboration
Step 2 – IP Office Manager – User - Enable Web collaboration

Configuration – IP Office Manager User Profile
Step 3 – IP Office Manager – Set compatible user profile

Configuration – IP Office Manager – User Email Address
Step 4 – IP Office Manager – Define User Email Address

Configuration – IP Office Manager – Short Code
Step 5 – IP Office Manager – Short Code
For Example
System Default Shortcode
Code : *66*N#
Feature : Conference Meet Me
Telephone Number : N

Configuration – IP Office – one-X User
Step 1 – Log in as IP Office one-X Portal Web Collaboration User.

Configuration – IP Office – one-X Administration
Step 2 – Log in as IP Office one-X Portal Administrator.

Configuration – IP Office – one-X Administration
Settings will be saved and indicated with a progress bar
A pop-up will appear to indicate the changes are saved.

Configuration – IP Office one-X Administration – SMTP

Configuration – IP Office one-X Dial-In Information

Configuration – IP Office Voicemail Pro – Dial-In Callflow

Configuration – Checking the Services
URL https://<IP_Address>:7070

Using Web Collaboration – AAC Plugin
Avaya Aura Conferencing plugin can be optionally installed by users for
application/desktop sharing.
The plugin maybe obtained from the URL:
https://IPADDRESSOFONEXPORTAL:9443/meeting/aac_plugin_1.0.0.10.
msi

Web Collaboration - Localization
Localization for Web Collaboration supports English, French, Spanish,
German, Italian, Portuguese, Russian, Swedish, Chinese, Japanese and
Korean.
Localization is based on the Browser Language setting.

Web Collaboration -Upgrades
The service is called Web Collaboration

Web Collaboration - Certificates
Two Approaches to Certificates for Web Collaboration
The customer's primary External Certificate Authority is

server will be used to used to generate server
generate one trusted root certificates for all the customers
IPO servers.
certificate and individual
server certificates for all the The installer will install the
customers IPO servers. individual server certificates on
each server.
The installer will install the
individual server certificates No client PC installs required.
on each server.
The one trusted root

certificate will be distributed
to all the customer's PCs.

Web Collaboration - – Certificates - Download
Self-Signed for Avaya certificates:

Web Collaboration – Certificates - Chrome

Web Collaboration – Certificates - Firefox

Web Collaboration – Certificates – Avaya Communicator (IE)

Avaya Communicator

Avaya Communicator Overview
Avaya Communicator provides enterprise users with simple access to all
the communication channels in a single interface.
Avaya Communicator enables you to log into your company IP Office
server and make and receive, voice and video calls.
Avaya Communicator is only supported on the IP Office IP500v2 Essential
and IP Office Server Edition platforms.
The versions of Avaya Communicator:
– Avaya Communicator for Windows
– Avaya Communicator for IPAD

Avaya Communicator Features
Security: Messaging & Telephony: Status
Secure Real-time Transfer Send email messages View the presence status of
Protocol (SRTP). * Send instant messages other users
Transport Layer Configure Auto-Answer Manage your presence
Security(TLS) & server Complete Blind Transfer status
certificate validation
Access: Support: Modes:
Access your call history Web Collaboration Support Avaya Communicator

Access your system and Interoperate with Radvision Avaya Communicator with
enterprise contacts, as well telephony-only features
as your personal contacts
Perform a Enterprise Search
Add/Delete to Team(XMPP
Group)

Application Launch
Avaya Communicator for Windows Interface

Avaya Communicator Windows Requirements
Hardware: Operating System: Browser:
Dual-core 2.4 GHz Microsoft® Windows® 7 Firefox

Processor Enterprise Edition Chrome
2 GB RAM Microsoft Windows 7 Safari
1.5 GB free Hard Disk space Ultimate Edition IE10
Microsoft Windows 7
Professional Edition
Windows 8
Licensing: Video Clients:
Avaya Softphone License – Radvision XT5000, XT4200,

Telephony Only features Elite MCU, XT1000
Power User or Office Worker IP Office Video Softphone
– All Features Polycom VVX 1500
Grandstream GXV3140

Avaya Communicator for IPAD
Application Icon
&
Flash Screen

Avaya Communicator IPAD Requirements
Hardware: Operating System: Network:
iPad2 iOS version 6.1.x WIFI

iPad3 iOS version 7.0.x 3G
iPad4 iOS version 7.1.x
iPad Mini (with and without
retina display)
iPad Air
Licensing: Video Clients:
Avaya Softphone License – Radvision XT5000, XT4200,

Telephony Only features Elite MCU, XT1000
Power User or Office Worker Avaya Communicator for
– All Features iPad

Avaya Communicator– Settings
273
Change Password & Rules


Contact/Call Log View
Contact Fan Call Logs
275
Web Collaboration Avaya Communicator for IPADs Web
Collaboration icon
Avaya Communicator for Windows Web
Collaboration icon
276
Auto Answer
277
Simultaneous mode
278
Presence & IM
279
AdHoc Conference
Convert to P2P call into conference.
Merge will convert P2P call into conference.
280
Conference Participants
281
Blind Transfers

Feature-Logoff alert

Bluetooth & Headset Support and Selection

System Directory Search

Add/Delete to Team

Web Manager – Generate a Certificate for Desktop Applications
287
Installing Certificate for Avaya Communicator for Windows
3
4
2

Installing the CA Certificate in the iPad Configuration Profile

Secure Media (SRTP)

Diagnostics

IP Office Video Softphone for Mac OS X

MAC Softphone Feature Overview
Provide support for the newest

version of Mac Softphone which is
compatible with the newer MAC OS
releases
Mac Softphone Version 3.5 is not

supported on Mac OS 10.8 and 10.9
Not backwards compatible and must

be used for Mac OS 10.8 and 10.9

Licensing Enhancements
MAC Softphone Licensing Enhancements
1. A new license called IP Mac softphone was created for the new Mac
Softphone
2. The older versions of the Mac softphone and Windows softphone will
not be distributed, but customers can still use them after they upgrade
3. The older MAC and Windows softphone clients must use a new
Legacy softphone license
4. The new license which will be automatically generated (one time only)
by the upgrade. The number of licenses generated depends on the
number of Power Users + Teleworkers + Mobile Workers and Office
Workers (the latter two also require upgrade licenses, i.e. Mobile
Worker Upgrade and Office Worker Upgrade)
5. Customer who have purchased new Mac licenses should upgrade their
MACOS and use the newest MAC client. Otherwise they run a risk of
having old MAC clients that cannot access their new MAC Softphone
licenses. New MAC clients will try to use the new license first, if none
is available it will look for an old one that is available

Set Improvements/Differences
The major change in the appearance of the softphone is in the display of the
call panel

Set Improvements/Differences (cont.)
Prior Release MAC Softphone 4
The Phone tab is for The Contacts tab (and

placing phone calls (using Favorites tab) is for
either a contact or phone selecting contacts and then
number), but not for IM’ing. phoning or IM’ing.

Phone Tab versus Contacts Tab in MAC Softphone 4

Type a phone number or contact Type in the search field to find
name, then make a phone call. matching contacts, then right-
click for the possible actions.

With MAC Softphone version 4, there is just one Messages window where all
your instant messages – regular IMs, group chat (ad-hoc group chats), and
chat rooms (group chat using chat rooms set up on an XMPP server), and
broadcast IMs – appear

Security was not explicitly supported on the old

MAC softphone and is not listed as being
Security
supported with the new softphone.
English, the MAC client will provide support for

Language three new languages:
1. Spanish
2. French
3. Russian.


SIP Endpoint Enhancements

Overview - Message Waiting Indicator (MWI) for SIP
Prior to 9.1, the Message Waiting Indicator (MWI) for SIP sets
did not honour the short codes or TAPI commands designed
to activate it
Useful in systems where a third party voicemail system is
used
Very important to new business.

Setting Short Codes
Example short code to activate the MWI:
Example short code to deactivate the MWI:

3rd Party Auto Answer Feature Overview
In releases up to and including 9.0, 3rd party SIP devices

did not have the right capabilities to accept a page.
The required capability is the ability to automatically
answer presented calls (this is also needed for CTI Make
Call and intercom auto answer).
A new drop-down on the SIP Extension VoIP tab has
been added, with caption "3rd Party Auto Answer" and
options "None" (default), "RFC 5373", "answer-after",
"device auto answers".
This setting only applies to 3rd party, generic, standard
SIP extensions.
When setting is not "None", the device will be able to
accept Page and Auto Answer calls, including reverse call
for CTI Make Call.

Feature Overview continued

Mobility Enhancements

one-X Mobile Preferred client System Architecture

What’s New with IP Office™ Platform 9.1 Mobility
iOS enhancements: Andriod enhancements: Andriod enhancements:
Password Management Samsung Galaxy S5 TLS Support with Cert

Copy and Paste Sony Xperia Z1 Validation
VOIP Registration enhanced LG G2 SRTP
Automatic Fall-back from Samsung Note 3 Password Management
VOIP HTC One Auto Fallback from VoIP
Call Recording LG Nexus 5 Move Calls
TLS Sony Xperia Z2 Call recording
SRTP Roster Contact
Geo Presence tracking
Last dialed number
Speak Text
Move Calls
Roster Contacts
3rd party Monitoring

Password Management - iOS
iOS Mobile Client
Password change menu Password Change screen Password change successful

Password Management - Android
Android Client

Password Management – Force Password
Force New Password.

TLS and Server Certificate validation - iOS
IOS settings
Tap “Advanced VoIP” “Secure Connection” enabled

TLS and Server Certificate validation
IOS Settings
Android Settings
Warning alert upon

disabling certificate
“Validate Server Certificate” validation
Certificate Validation
is ON by default © 2014 Avaya, Inc. All rights reserved.
Applying Certificates
Two options for certificates: Buy Certificate from CA or Generated Root
CA
Both must be installed.
iOS certificate installation

Applying Certificates (continued)

Generating identity certificate for IP Office 500 v2
From Application Server Web control go to Settings >
General > Certificates Check the Create Certificate for another machine and enter the
details for the IPO here, IP address, host name, also create a
password that you will need later.
IPO’s IP address
IPO’s Domain name
IPO’s IP address
IPO’s Domain name
Next click on the “Generate” button you will see this pop
up, click on the link and save the Certificate with Extn
.P12 in a safe place. Click OK.

Generating identity certificate for IP Office 500 v2 (contd)
Now open IPO Manager go to Advanced > Security settings > System > Certificates, click on Set choose Import Cert from file
Lastly enter the password that

you set earlier and press OK
Change the drop down so Extn .P12 is seen and choose the .P12 file you created twice then the save icon at top
in Slide one, press open left.
Check Mobile Voip it should now
register

SRTP Support
IP Office Manager – under System > VoIP Security tab select “Best
Effort” for Media Security

SRTP – Mobile Client Configuration
Configuration Avaya Mobility Application:
Turn on secure connection on Mobility App under:

Settings > Advanced > Advanced VoIP > Secure Connection (on by default)
When call using SRTP is established a Padlock is seen in

active call screen top right corner if the call is secure
Active call Connection Type in SSM is seen as SRTP

Automatic Fallback from VoIP to Mobile call facility
IOS interface
Out going calls are Done

Fallback to Mobile possible from mobile
call facility
Android interface
This setting is found under Settings > Voice
Over OP > VoIP Operation Mode > “Wi-Fi
Only With Mobile Fallback”

Moving Calls
IOS Settings
Android Settings

Roster Contact Management
Add and Delete Roster Contact - iOS
Andrea is not part of User Adds Andrea Andrea is added to Team

team

Add/Delete Roster Contact (cont:)
Add and Delete Roster Contact - Android
To Add to Team
To Remove from Team

Call Recording from Mobile Client
iOS interface:
Android Interface:

Copy Paste Numbers into Dial Pad (iOS only)
Select the number from Paste the number into Call OR Conference the
Signature the dial Pad number

VoIP Registration based on VoIP Modes
1. VoIP Mode is Wi- 2. VoIP is 1. VoIP Mode is 2. VoIP gets

Fi ONLY registered even if NEVER deregistered.
the call facility is
Work

Ability to track Geo presence for XMPP group (iOS)
Geo presence icon is The drop down displays

highlighted for XMPP the Geo Presence icon
group

Ability to track Geo presence for XMPP group (iOS)
Depicts the new concept of the Map View

Last Dialed Number
User Dials empty Auto fills the

previously dialed
number

Speak Text (iOS)

Call Summary for VoIP Calls (iOS)
Alert when foreground Banners and Alerts when App in Background

Third Party Call Monitoring (iOS)
Switch is ON
Ongoing 3PCC call,
RED bar appears
UI Optimized Experience to Enable VoIP (iOS)
1. User selects VoIP 2. On tapping

call facility and Alert Settings, app 3. User Selects Always 4. Presses on back button
is presented stating directly navigates and FINDS call facility
the VoIP Mode does to VoIP modes accesible.
not allow the same

Media & Networking Enhancements

IP Office Networking Enhancements: IP Office Line
Prior Releases: H.323 Line Release 9.1: IP Office Line
Prior Releases IP Office™ Platform 9.1
H.323 lines with Supplementary Services set to IP H.323 lines are migrated to IP Office Lines
Office SCN
A system with a prior release configured with an IP Office Lines with Transport Type Proprietary/Networking
H.323 line with H.450 Supplementary Services will Level SCN interworks with previous releases configured with an
not interwork with IP Office Lines with Transport H.323 SCN line
Type Proprietary and Networking Level SCN

New IP Office Line Functionality
Transport Type – Defines which protocols should be used for Call and Network
Signaling.
Proprietary – H.225 Call Signaling over TCP roughly equivalent to H323 Lines.
Transport Web Socket Client/Server – an HTTP / HTTPS initiated TCP pipe through which Call and
Type Network Signaling is tunneled
Signaling Security - offered with WebSocket Client/Server Transport

Unsecured – HTTP/TCP
Signaling Medium – HTTPS/TLS connection, client certificate NOT required to be in
Security server system’s certificate store
High - HTTPS/TLS connection, client certificate IS required to be in server
system’s certificate store

New IP Office Line Functionality (cont.)
Media Media Security (SRTP) – offered on all Transport Types and Network Levels.
Security
WebSockets (RFC 6455) are bi-directional HTTP or HTTPS communication pipes

initiated from a client to a server. They are designed to permit clients behind local a
Web NAT/firewall to traverse the internet to a server by using well known ports and
protocols.
Sockets When used in IP Office deployments, the system with the WebSocket Server line must
be reachable by clients via a static public IP address. This address is configured on the
WebSocket Client line. As connections are initiated by the Client, the public IP address
of the Client side system is not required at configuration time by the Server side
system. For identity purposes and Solution Management, the private IP address of the
interface over which the link is made is required.

IP Office WebSocket Lines: Deployment/Configuration
Deployment
Hosted Site Public IP Address
Customer Site
Private IP Address
B Firewall/ A Firewall/
Expansion Primary WebSocket Tunnel
NAT 1to1NAT
Configuration

IP Office WebSocket Lines: Monitoring
Deployment
Customer Site
Private IP Address
NAT 1to1NAT
SSA

Network Enhancements: NAT Traversal
Public IP Address
Release 9.1 implements NAT traversal for Media over IP Office Lines Private IP Address
WebSocket Tunnel
Hosted Site
Customer Site
Expansion NAT Primary
1to1NAT

Network Topology: Configuration
Deployment: Primary behind 1to1 NAT

Customer Site
Private IP Address
NAT 1to1NAT
Configuration (Primary)
Configuration (Expansion) Network topology > Firewall / NAT Type set to One-To-One
NAT. This setting is not discoverable by the STUN server if
RTP keep-alives for RTP and RTCP must be enabled available. Setting One-To-One NAT will also fix public ports
(System>LANx>VoIP>RTP)
for remote workers.
No special Network topology configuration required. Note: It Network topology > Public IP Address should be set to A.
might be configured if expansion module has remote workers
or public SIP trunks, but that is not relevant for this feature.

Network Topology Operation
Deployment: Primary behind 1to1 NAT

Customer Site
Private IP Address
NAT 1to1NAT
1. Primary and Expansion exchange

their private IP addresses
2. When behind the Nat, the Primary

will ensure that all media addresses
sent to Expansion are correct.
3. When Expansion unit is behind NAT,

the Primary will use late binding to
discover where to send media packets.

NAT Enhancements – SSA
The IP Office line must be In Service before calls can be attempted.

When IP Office detects that lines traverse NATs they will be displayed in the Trunk details page.
Client side: Server side:

Local Client IP Office Behind NAT Remote Client IP Office Behind NAT
Local Server IP Office Behind NAT

NAT enhancements – SysMon
More details with H323 tab Summary
Default Traces, H.323 Send, H.323 Receive &
traces H.323 FastStart.
Presence of NAT is
displayed in SysMonitor
when the lines are
coming up.
– Server Side detection that the client is behind a NAT

– H323Evt: IsRemoteBehindNat: Line 2: Yes: Remote 192.168.42.7. Socket Remote 192.168.45.2
– Server Side indication that the Client has detected that the Server is behind a NAT
– H323Evt: CMH323Trunk::BehindNatIndic: Line 2: received BehindNatIndic 1, IsWebSocketServer 1.
– Client Side indication that the Server has detected that the Client is behind a NAT
– H323Evt: CMH323Trunk::BehindNatIndic: Line 19: received BehindNatIndic 1, IsWebSocketClient 1.

IPOSS

Avaya Secure Gateway - Features
ASG defines a secure mechanism for running debug between an IP Office
Linux machine and a ToolsA connect2 service from a super user login
Running this service daily can prevent out of service conditions
• Process can be
automated
• Feature does not
require a license
• Feature only runs on
Linux servers not
Super
IP500v2
User
Login
ASG Debug
IP Office

ASG Services : High Level Details
These are ASG services high level details:
ASG Service Details
1. Will run by default on port 2222
2. For improved security, will run by default over SSL VPN

interfaces
3. Has three states: dormant, active, disabled
4. The Administrator has the capability of forcefully:

- switching the ASG services to an active state
- switching listening interfaces to any interface even non SSL
VPN

ASG Services : High Level Details (cont.)
ASG Service Details
1. The ASG services default listening port 2222 is configurable but this
will cause the ToolsA connect2 service to be disconnected
2. the AVG and SAL Gateway firewall rules only knows the 2222 port for
the ASG connections for now
3. If the default port is changed, the Inventory xml file from IP Office
which contains the ASG port will have to be updated then uploaded to
the GRT gateway
4. By default the ASG services add additional users that can access the
system only through the connection port 2222 (by default)
5. To permanently disable the service, the user can opt for disabled state
in WebControl

Running Diagnostic : Low Level Requirements
ASG Service Details
1. The most secure connection requires the highest level user (super user)
2. The link security is done in three ways:

- only SSH links are used
- challenge/response
mechanism is used
- a second encryption is
provided by SSL VPN
interface
3. A custom Instructor's Notes can be used to configure SSHD, a specialized

service, to implement ASG services.

ASG Fresh Installation Overview
To complete a fresh ASG installation, complete the following steps:
Request the AFS file at

rfa.avaya.com
Press the “Start AFS application”

button
Select your IP Office release
Select the option to generate a new

AFS file
After downloading file, go to Web

Control and upload
In ASG settings
On a successful file installation the

service will become active

ASG Deployment Guide
1. Fresh Install
ASG service dormant 2. Install IP Office licenses ASG forceful activation
4. ASG over SSLVPN 3. Install AFS file from rfa.avaya.com ASG over any interface
5. Define SSLVPN tunnel Switch to any interface

from WebControl
ASG service active
6. IP Office upgrade
ASG service goes to dormant ASG service was forcefully activated

7. Regenerate AFS file and install
Web Control
ASG service active

TCP Enhancements Feature Overview
IP Office™ Platform 9.1 introduces two TCP enhancements:

– Internal feature designed to enhance the proprietary TCP stack
implementation of IP500v2
– Enhanced TCP stream tool added in (SysMonitor) IP Office System
Monitor
TCP Stack
Enhancements

TCP Stack Enhancement- Use Case
Customers could not remotely connect to Web Manager over slow
connections due to the amount of TCP packets being retransmitted
unnecessarily.
SLOW!
Unnecessary TCP
re-transmissions Web Manager
prevent connection
to Web Manager

TCP Stack Enhancements Feature Objective
TCP Stack
The main objectives are to improve performance and Enhancements
retransmission handling of lost or delayed TCP
packets
The improvements in the TCP stack implementation

have been driven by the specifications described in
IETF recommendation RFC5681 "TCP Congestion
Control“.
* Over fast interfaces this feature makes no difference. There is no TCP packet loss.
Deployment and Management Tools
An enhanced TCP stream tool has been
added in SysMonitor (Status menu-
>TCP Stream Data).
* This is an internal tool used by Avaya Support.

Benchmarking and Comparison
Embedded File Manager is being used to upload and download the same file over a simulated 50
Kbps slow link with a 2 MB file transfer .
File Manager - 2 MB file transfer
Prior to R9.0 release, the download speed was half that of the upload speed.
Packets Packets Packets Packets Time to
IPO->PC Forwarded Dropped by Forwarded by Dropped by Complete
IP500v2 Operating Bandwidth by Router Router Router Router File size File Transfer Transfer
Build System Application (Kbps) (PC->IPO) (PC->IPO) (IPO->PC) (IPO->PC) (KB) Activity (secs)
9.0 WinXP Mgr EFM 50 1550 0 2337 2138 1976 download 759
9.0 WinXP Mgr EFM 50 1986 1673 3962 0 1976 upload 343
Now in R9.1 they are almost equal. See the time difference in red
Packets Packets Packets Packets Time to

IPO->PC Forwarded Dropped by Forwarded by Dropped by Complete
IP500v2 Operating Bandwidth by Router Router Router Router File size File Transfer Transfer
Build System Application (Kbps) (PC->IPO) (PC->IPO) (IPO->PC) (IPO->PC) (KB) Activity (secs)

Inventory XML File Feature Overview
In R 8.1 the IP Office Inventory XML File was mainly

used for two reasons:
• IP Office registration with Avaya Global Registration Tool (GRT)
• General purpose use for querying key IP Office system
component information along with corresponding material codes
and general system statistics
Has been enhanced for:
Identity certificate of IP Office Core
This allows for Business Partner on-boarding

xml files to be encrypted and signed using the
public key of the IP Office default identity
certificate.
9.1
XML File

Inventory XML File Details
Inventory XML File Details
1. Added support for the Dell R620 hardware
2. ASG service TCP port number with default value of 2222

Port value 0 means not the ASG service is not available on this platform
3. Identity certificate of IP Office Core. If configured separately the identity certificate

for Telephony is also shown.
4. New ADI licenses
5. PLDS licenses are shown but without material codes
6. New IP OFFICE 500 TRUNK CARD T1(J) PRI DUAL card
7. New UCM version 2
8. The inventory xml file can now be fetched from UCM as it is now eligible for GRT
registration. UCM now supports SSL VPN service configuration with the need to
use SSL VPN NAPT

Deployment and Management Tools
The Inventory xml file of IP Office can be fetched in two ways:

1. - Web Manager On-Boarding screen
2. - Using Web Service https://<ip>:8443//ws/inventory.xml?set=1

Deployment and Management Tools cont.
On Server Edition, the Web Control browser interface on Avaya supported hardware
servers can show the model and material code. Here is the view for the Dell R620 server
replacing the HP DL360 server.

Supported Countries
The inventory xml file is written in English only.

Localization is not applicable.

Course Summary
In this course you learned to:
Describe the new features of IP Office™ Platform
9.1.
Define Avaya IP Office™ Platform Select,
Describe Server Edition Enhancements.
Describe Licensing changes.
Describe Web Manager End-user Management.
Describe Security and Core Certificates.
Describe One-X® Portal for IP Office
Enhancements.
List VM Pro Enhancements.
Use Web Collaboration.
Describe integrated Client Software
enhancements.
Describe Mobility Enhancements

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What’s New in

IP Office™ Platform 9.1

© 2014 Avaya, Inc. All rights reserved.

© 2014 Avaya, Inc. All rights reserved.

Avaya IP Office™ Platform Select New Scale and Optimization Dual

© 2014 Avaya, Inc. All rights reserved.

For robust larger scale team, mobile, and

Server For robust team, mobile, and customer

Preferred For robust team, mobile, and customer

Essential For essential team and mobile engagement on

Basic For simple individual engagement on a simple-

© 2014 Avaya, Inc. All rights reserved.

IP Office Select is new to Avaya IP Office release 9.1

© 2014 Avaya, Inc. All rights reserved.

Select is a mode that is configured in the core IP Office software

© 2014 Avaya, Inc. All rights reserved.

SE capacity on single server to 2500 (up from 1500)

SE Nodes increased to 150 (up from 32)

SE 100% UC - 2500 users (up from 750)

SE Voicemail Pro capacity to 250 ports (up from 150)

SE Voicemail Pro Dual Active to 500 ports

SE Hunt Groups to 500 (up from 300)

SE Conference ports to 512 (up from 256)

SE SIP channels per node to 1024 (up from 512)

SE SCN channels per trunk to 500 (up from 250)

SE Soft Consoles to 50 (up from 32)

BHCC to 20000 (up from 18000)

© 2014 Avaya, Inc. All rights reserved.

© 2014 Avaya, Inc. All rights reserved.

© 2014 Avaya, Inc. All rights reserved.

IP Office Select 9.1 Server Edition will support 2500 users on a

Non Select systems will support a maximum of 2000 users on a

© 2014 Avaya, Inc. All rights reserved.

SE Nodes increased to 150 (up from 32).

Server Model Non Select 9.1 Select 9.1

© 2014 Avaya, Inc. All rights reserved.

SE 100% UC - 2500 users (up from 750), supports a 1:1 ratio

Server Model & Deployment Non Select 9.1 Select 9.1

© 2014 Avaya, Inc. All rights reserved.

SE Voicemail Pro capacity to 250 ports (up from 150)

Server Model Non Select 9.1 Select 9.1

Also changes to maximum recording channel capacities

© 2014 Avaya, Inc. All rights reserved.

SE Hunt Groups increased to 500 (up from 300)

Non Select 9.1 Select 9.1

© 2014 Avaya, Inc. All rights reserved.

SE Conference ports to 512 (up from 256)

Server Model Non Select 9.1 Select 9.1

© 2014 Avaya, Inc. All rights reserved.

SE SIP channels per node up to 1024 (up from 512)

Server Model Non Select 9.1 Select 9.1

© 2014 Avaya, Inc. All rights reserved.

SE SCN channels per trunk to 500 (up from 250)

Non Select 9.1 Select 9.1

© 2014 Avaya, Inc. All rights reserved.

SE Soft Consoles to 50 (up from 32)

Non Select 9.1 Select 9.1

© 2014 Avaya, Inc. All rights reserved.

BHCC up to 20,000 (up from 18,000) for Select 9.1

Server Model Non Select 9.1 Select 9.1

© 2014 Avaya, Inc. All rights reserved.

Solution level link/unlink in SE Manager.

© 2014 Avaya, Inc. All rights reserved.