INTERNSHIP REPORT

On
Enterprise Resource Planning (ERP) Software of

Union Group

Submitted to:
James Bakul Sarkar
Assistant Professor
School of Business
United International University

Prepared by:
Md. Mohsin
ID: 111 131 266
School of Business
United International University

Date of Submission: 4th December 2016

 Letter of Transmittal

Date: 23rd December 2016

James Bakul Sarkar
Assistant Professor
School of Business
United International University
Subject: Submission of Internship Report

Dear Sir,
It is a great pleasure for me to submit the internship report as part of my BBA program to you
that I am assigned to prepare under your direct supervision of the topic entitled “Enterprise
Resource Planning Software”. I am fortunate enough that I have got an experience and efficient
professional team in the organization. I have got an opportunity to work with them at different
departments to learn their “Enterprise Resource Planning” software effectively.
I tried my best to show my skill which is achieved by 3 months, practical experience of this
report. Finally I would like to assure that I will remain standby for any clarification and
explanation when required.

Thank you in advance for your kind assistance. I enjoyed working on the report and hope you
will consider all my mistakes generously.

Sincerely Yours

-------------------
(Md. Mohsin)
ID: 111 131 266
United International University
 Acknowledgement

My acknowledgement begins with thanking my academic supervisor James Bakul

Sarkar(Assistant Professor, UIU Business School) who has provided me suggestion for making
this final internship report and also provided me with format for making and preparing the whole
report. I would like thank sir for his generous cooperation and regular supervision that made me
really confident about the desired outcome of my internship report.

I would like to show my warm hearted gratitude to the whole department of Union Group which
has provided me with great deal of information’s, adequate data and finally cooperated me for
the accomplishment of the whole report successfully. I would like to thank each staffs of
different departments. I am especially grateful to Syed Jame (Executive- Mobile Division of
Union Group) for invaluable support and direction that lead me to the successful completion of
my internship report. I have done my whole internship period under his supervision and really
grateful to him for helping me each and every step of work at office.

I am very much thankful to Mobile Division of Union Group and its management specially the
employees of the entire department for their cordial support to prepare this difficult study with
important information and data. Without them it would be impossible for me to complete this
report. I got all necessary documents, guidelines, cooperation and advice from them to complete
this report.
 Executive Summary

Enterprise Resource Planning (ERP) software is the latest high end software that is used for any
organization to maintain business application. An ERP software solution seeks to streamline and
integrate operations, processes and information flows in an enterprise, to synergize the resources
of an organization namely men, material, money and machine. In other words, ERP systems
integrate all data and processes of an organization into a unified system. A typical ERP will use
multiple components of computer software and hardware to achieve the integration. A key
ingredient of most ERP systems is the use of a unified database to store data for the various
system modules. Most organizations across the world have realized that in a rapidly changing
business environment, it is impossible to create and maintain a custom designed software
package which will cater to all their requirements and also be up-to-date. Realizing these
requirements of organizations, companies have designed and developed ERP software, which
offer an integrated software solution to all the functional processes in an organization. Although,
in the initial stage ERP originated in the manufacturing environment, now ERP software
solutions typically cover all basic business process/functions of any organization, regardless of
the organization's business or charter. A typical ERP module include: Manufacturing, Supply
Chain, Financials, Customer Relationship Management (CRM), Human Resources, Warehouse
Management and Decision Support System. There are many different flavors of ERP that serve
businesses' varying procedure types. An ERP solution has numerous benefits depending on the
type of business that it serves; these are business solutions and industry solutions. The industry
solutions are designed for people who are working in specific industries, like finance,
communications, education, healthcare to name a few. ERP software business solutions are
designed for companies that work in a wide variety of areas. Three of the most important ERP
tools available today are manufacturing, human resources, and finance. The finance tools allow
companies to successfully maintain their financial information like that of the assets, accounts,
budgets and cash. ERP can also assist a company in managing internal as well as external factors
affecting it. A company that uses ERP financial products can save a great deal of money over the
long term, the reason being, the productivity of the organization will be improved. Enterprise
Resource Planning is instrumental in getting rid of time consuming activities as paper
management. A company is able to study their processes, earnings, and performance by merging
their operational information with their financial information. Once this information is connected
together, a company can become more competitive and productive. The concept of combining
multiple processes into a single whole will allow the company to become successful in the long
term. Enterprise Resource Planning will allow a company to successfully automate the process of
buying materials and maintaining them. It also becomes possible for a company to predict the
demand of the market based on history, economic statistics, and data from their employees. They
can even decide when a product should be produced, and they can do this based on the raw
material that is available. In this report I tried to give comparative view of Enterprise Resource
Planning software in business organization. I have taken all the reasonable care to ensure the
quality of the report and I hope that it includes all the mandatory information which is in the
scope of the ability. I also hope that this report provides you a clear picture of ERP software.
 TABLE OF CONTENT

Title No. Title Page No.

1.1 CHAPTER 1- INTRODUCTION 1

1.2 BACKGROUND 2
1.3 PROBLEMS OF EXISTING SYSTEM 3
1.4 INTERNSHIP GOAL 3
1.5 METHODOLOGY AND TOOLS OF ERP 4
2 CHAPTER 2- INDUSTRY OVERVIEW 5
2.0 BACKGROUN OF UNION GROUP 6
2.1 COMPANY PROFILE 6
2.2 DEPARTMENT OF UNION GROUP 9
2.2.1 ADMINISTRATION 9
2.2.2 FINANCE 9
2.2.3 INFORMATION TECHNOLOGY 9
2.2.4 INTERNAL AUDIT 10
2.2.5 SUPPLY CHAIN MANAGEMENT 10
2.2.6 TALENT MANAGEMENT 10
2.3 DIVISION OF UNION GROUP 11
2.3.1 TEXTILE & MANFACTURING 11
2.3.2 DAEYU BANGLADESH LIMITED 11
2.3.3 SAM REE DYEING 12
2.3.4 HP CHEMICALS LIMITED 12
2.4 MOBILE & DISTRIBUTION 12
2.5 AVIATION & HOSPITALITY 16
2.6 REAL ESTATE AND ENGINEERING 16
2.7 RETAI & LIFE STYLE 17
2.8 CORPORATE SOCIAL RESPONSIBILITY 19
3.0 CHAPTER 3-OBJECTIVES & METHODOLOGY 20
3.1 INTRODUCTION OF THE REPORT 23
3.2 ORIGIN OF REPORT 23
3.3 OBJECTIVE OF STUDY 23
3.4 RESEARCH METHODOLGY 23
3.5 RESEARCH APPROACH 24
4.0 CHAPTER 4 –ANALYSIS & FINDINGS 25
HOMEPAGE 26
PURCHASE ORDER 27
SALES INVOICE 46
MONEY RECEIPT 44
5.0 CHAPTER 5- CONCLUSION & RECOMMENDATION 55
CONCLUSION & RECOMMENDATION 56
6.0 REFERENCE & APPENDIX 58
REFERENCE & APPENDIX 59
CHAPTER ONE

INTRODUCTION

Page-1
1.1 Introduction

An ERP system is a vast information system that manages information about a

company’s products, customers, suppliers, employees, production facilities, financial
balances, etc. It is used by every department in an organization and by most employees.
The sales department can check prices of products and their inventory levels, enter sales
orders from customers, make deliveries, issue invoices to customers and receive
payments. The production department uses it to check inventory balances of products,
create production orders and manage production schedules record the receipt of finished
or in-progress orders. The marketing department can plan demand and make sales
forecasts for the next sales period. The finance department uses it to manage accounts
payables, accounts receivables, enter payments made by customers and payments made
to suppliers, generate the balance sheet and profit and loss statements at the end of an
accounting period. The human relations department tracks all employees in a company,
their title, date of joining, department, and salary. Every new employee is added to the
system as soon as they join the company. If they quit or are fired, this is also reflected in
the system, but their information is still retained for historical records. Figure 1 shows
you a list of resources used by various departments of a company. Try to distinguish
whether the items in the lists to a physical or an information resource. You can also think
of a resource as an asset of an organization.

Production Sales Marketing Human Relations Accounting

Customer Plans Employee Receipts
Machine Prospects Strategy Departments Payment
Product Sales orders Markets Units Receivable
Materials Products New Products Skill Payable
Production Orders Prices Contacts Asset
Purchase Orders Liabilities

Figure 1: Physical and information resources of an organization

An ERP system in effect manages all the resources of an organization or enterprise. Hence it is
also called an enterprise system. It knows how many manufacturing facilities belong to a
company, what are the machines at each facility and their capacities.

Page-2
1.2 Background

Enterprise Resource Planning (ERP) consists of three word-enterprises, resource and

planning. Enterprise Resource Planning (ERP) systems integrate internal and external
management information across an entire organization, embracing finance/accounting,
manufacturing, sales and service; customer relationship management etc. ERP systems
automate this activity with an integrated software application. Their purpose is to facilitate
the flow of information between all business functions inside the boundaries of the
organization and manage the connections to outside stakeholders.
Science and information technology are now not a word of imagine. Now a day every types
of organization is competing each other. For that it is important to develop a system that
makes an organization different to other. But to it in real life that is not so easy. Because
each and every organization in attached many types of criteria. The main fact is their
client’s, because without a client the organization has no values. So it is the main important
matter. So for that purpose every organization runs their all activities in an efficient
system which is called ERP system. Now we are trying to make it more efficient and trying
to enrich our knowledge about this.

1.3 Problems of the Existing System

ERP System is an enormous area. Day-by day the system is updated for the demand of its
clients. So when we go to the industry we see how industry works with an ERP system. But
the problem we faced is that, many industries have many types of system and there ERP
system is different for each other. So, understanding this protocol is a great challenge for us.
We face the real problem in case of client, because we are not aware about this before.
Clients demand is so interesting and complex. This is why we are trying to make a
solution for them with the ERP system which will make it easier for them.

1.4 Internship Goal

In this modern age the development of modern science and technology are growing
too rapid. The development in information and technology is also growing swiftly. But in
our country this growth is not so express. We are trying to make a system that can make an
organization more efficient and help their client with flexible communication. Because,
communication is the main important concern of a business. And how much an organization
is flexible for the demand of their clients and it is a great fact for making the business
successful. For this purpose we want to make proper use of an ERP system that
makes an organization more effective and also automated.

Page-3
1.5 Methodology and Tools of ERP

This system is implanted using a 3-tier approach, with a backend HTML (Hypertext Markup
Language). A middle tier we use for analysis and research methodology, and also make a
web site map for our client. HTML is used in interface design (website map). Union Group
is developing this ERP using C#, MVC, Angular Js, Botstrap, HTML5. This software can
access through this link - http://192.168.2.99/Trading/Home

Page-4
 CHAPTER TWO

ORGANIZATIONAL BACKGROUND AND

INDUSTRY OVERVIEW

Page-5
2.0 Background of Union Group

UNIONGROUP is a multifaceted group of companies—bringing a wide range of products and

services under its umbrella. With a huge workforce UG prides itself of its diversified
conglomerate character. It ranges from Retail, Mobile phones, Textiles, Dyeing, Real Estate and
Engineering, Power & Energy, Tours and Travels and hospitality industry. The philosophy of the
group is to nurture and promote good ideas and growth; to provide satisfaction to customers; to
innovate and go beyond accepted standards of doing business. At UG we thrive in an extreme
competing environment where challenge and hard work is rewarded .The strength of UG is in its
core management principals. UG plans ahead with experienced foresightedness, strive to bring
the planning into reality and in the process learn from its achievements and mistakes. It has
grown gradually, excelling year by year. Over the years, through its unified endeavor, it has been
successful in becoming what it is. The Group’s philosophy is simple and is well illustrated in its
slogan— “Delivering the Best”. And to fulfill the idea of delivering the best is has policies and
procedures in place so that everyone knows what to do and how to perform to the best to their
abilities. The Group’s has been strengthened by its experience, enviable business integrity, good
financial backbone, network with global brands, countrywide distribution channel and above all
a will to excel in everything that it has stepped into. The Group has set its mark in a diverse
business domain and this has been possible by a strong management setup and an excellent
human resource base whose skills and motivations are the key ingredients to its success

2.1 Company Profile

The slogan of Union is Delivering the Best. To complement our slogan the mission of UG is to
be best in the minds of our customers, associates, employees and stakeholders by creating and
following a roadmap understood and accepted by all of our members. And to turn our dreams to
reality our vision is to attain sustainable growth with clear and specified purpose. Combined with
these values, our present and future have been set to an attainable goal and we are focused on
achieving the best that we can achieve. The strength of Union is in its core management
principals. We plan ahead with experienced foresightedness, strive to bring the planning into
reality and in the process learn from our achievements and mistakes. We have grown gradually,
excelling our own selves year by year. Our competitors are not only outsiders but also our
performances of last year which we strive to outdo. UG is not only a name in itself but also a role
model for many to follow. Over the years, through our unified endeavor, we have been
successful in becoming what we are. Our philosophy is simple and is well illustrated in our
slogan—Delivering the Best. And to fulfill the idea of delivering the best we have policies and
procedures in place so that we know what to do and how to perform to the best of our abilities.
Our belief on ourselves has been strengthened by our experience, enviable business integrity,
strong financial backbone, networks with global brands, country wide distribution channel and
above all a will to excel in everything that we have stepped into. Ours is a company that has set
its mark in a diverse business domain and this has been possible by a strong management setup
and an excellent human resource base whose skills and motivations are the key ingredients to our
success.

Page-6
 Union Group Structure- HEAD OFFICE

Managing Director Chairman Directors

Chief Executive Officer

Department of Finance Supply Chain Information Talent

Audit Management Technology Management

SC Wing Purchase
Wing

Network Wing Software/

Programming

CorporateTax Quartel Daeyu Wing UPSL Lakshma CPL

Wing

Note: MEMBERS WORKING/ ASSIGNED TO DIFFERENT CONCERNS/ HODS FOR THEIR ASSIGNMENT

Page-7
 Business Sector

CORPORATE OFFICE

( UNION CENTER)

DAEYU SAM REE DYEING HP CHEMICALS CELLULAR UNION

BANGLADESH MOBILE TOURS &
LIMITED TRAVELS
PVT. LTD.

WATCHES UNION TOUR UNION UNION DIAMOND

WORLD HOSPITALITIE PROPERTIES LTD. WORLD
SERVICE LTD. S LTD.

QUARTEL
UNION POWER UNION TEA UNION
INFOTECH BANGLA AIR
LTD. COMPANY COMMUNICATIO
LTD.
N LTD.

Page-8
2.2 Department of Union Group

2.2.1 Administration

The Department of Administration oversees all the administrative function of the Group. The
Department's functionality covers a very wide array of services including safety and security,
maintenance, event management, documentation management for assets, purchase etc. The
Department has several sections to look after different functions. The security section
administers the headquarters security detail as well as coordinates security aspects of factories
and other locations. The purchase team assesses and purchases the majority of the procurement
for the company. The legal section coordinates and administers all the legal issues on behalf of
the company. The liaison and protocol section carries out liaison and protocol activities. The
large pool of vehicles of the Group is also administered and maintained by this Department.

2.2.2 Finance

Union operates its business using the maximum utilization of limited and expensive resources.
To face this challenge successfully, Union Group established a committed, visionary and
strategic Finance Department which plays a significant role for the sustainable growth of the
Group. This Department is run by a team of professionally sound, experienced and highly skilled
people who can always think out of the box. These business friendly people are groomed to
support business for all internal and external stakeholders. Their continuous endeavor aims at
ensuring excellence for the overall development of each individual as well as the team. Every
member of the team receives training by internal and external resources for development.
Finance Department's core activities are transaction processing and preparation of Finance
Statements, treasury planning, costing of products, budgetary control, feasibility study, working
capital management etc.

2.2.3 Information Technology

Given the influence of technology and the ease and efficiency it brings to professional domain
Union Group embraced the blessings of technology decades back. The Group's IT Department
was established to generate simple reports and build databases whose work arena has increased
by leaps and bounds in recent times. From generating multi-formatted reports on a click to
tracking attendance, the IT Department is working round the clock to keep pace with the rest of
the professional world. For program development, maintenance of systems and connectivity IT
Department has a team of highly skilled programmers and network specialists. They already
have developed software for trading, manufacturing, POS, Website, HR management, sales
tracking etc. for all sister concerns. The Group is using their in-house developed trading software
for its Mobile business. This is covering import, sales, delivery and stock management. They are
also administering their channel partner's sales and stock through the online software from the
corporate headquarters. The Department also have successfully developed and implemented ERP
for its concerns. Besides, the management of websites, employee attendance and digital security
systems implemented by the IT Department has been a great success.

Page-9
2.2.4 Internal Audit

Internal Audit Department was established for the purpose of providing the Group Management
with reasonable assurance that the management control system throughout the company is
adequate and operating effectively. The Department enjoys full authority to scrutiny any and all
of organization records, physical properties, and personnel relevant to any function under review.
The scope of Internal Audit encompasses the examination and evaluation of the adequacy and
effectiveness of the organization's governance, risk management process, system of internal
control structure, and the quality of performance in carrying out assigned responsibilities to
achieve the organization's stated goals and objective.

2.2.5 Supply Chain Management

Supply Chain Management already has become an integral part of the corporate world. Being a
leading corporate entity of the country—Union Group Management realizes the importance of
supply chain and has established a strong, dedicated Supply Chain Team for the entire Group.
They oversee and optimize the processes of acquiring inputs from suppliers (purchasing),
converting those inputs into a finished product (production), and delivering those products – or
outputs - to customers (fulfillment). Union Group's supply chain is totally aligned with the basic
supply chain concept followed by the global business house and it is developing everyday as per
business requirements. We already have established a dynamic distribution channel throughout
the country so that we can get closer to our customers and we also have dedicated logistics teams
to correlate with suppliers and customer negotiation. Our sourcing teams keep close intimation
with international vendors to maintain smooth supply chain to cover entire demand function.

2.2.6 Talent Management

The Department of Talent Management (DTM) oversees all the human resource issues of Union
Group, including, but not limited to recruitment, orientation, promotion, pay and incentive,
motivation, training etc. Industry standard SOPS and policies are followed for all the decisions
and executions of this Department. The philosophy of Union Group is to nurture talents to get
the best out of employees through motivation, opportunities and provision for room for growth.
The Group believes that a happy and dedicated employee is an asset that provides nutrients for
the Group for the long term scope for development. DTM has the right yet flexible policies in
place, aligned with the philosophy of the Group Management so that the turnover is minimized
and concurrently employee loyalty and commitment increase for the best interest of both the
Group and the individual. DTM strives to make Union Group one of the preferred places to work
in Bangladesh Corporate sector.

Page-10
2.3 Division of Union Group

2.3.1Textile and Manufacturing

In our textile and manufacturing division portfolio we have Dyeing, Spinning, Sweater and HP
chemical production units. We have two world-class dyeing factories, one spinning unit and one
sweater factory providing international buyers with top-notch products. These factories have
world renowned certification standard and are fully compliant with international standards .

2.3.2 Daeyu Bangladesh Limited

Of all the concerns under UG, two Daeyu factories located outside Dhaka bear a very important
significance. As one of the prime strategic business units Daeyu Unit 1 produces yarn from fiber.
It also dyes the yarn for subsequent export. With 15 years in the business and more than 1,000
experienced and dedicated workforce Daeyu Unit 1 is not only a name in the spinning and
dyeing sector but also a branded image for others to follow. Inaugurated by none other than
Honorable Prime Minister, Daeyu operates in the heart of Savar EPZ and produces goods of
excellent standards. Daeyu Unit 2, located at Gazipur produces sweaters of various patterns and
kinds. This factory weaves sweaters, cardigans and related wears for buyers all around the world.
With 14 years in the business and more than 800 experienced and dedicated workforce, Daeyu
Unit 2 is capable of producing about 200,000 pieces of sweaters and cardigans for men, women
and children monthly. Both these units are very renowned worldwide. They are very strong and
professionally excellent in what they do. They serve renowned American and European buyers
including H & M, C & A, New Yorker, NKD, Wall Mart, Sealio, LIDL, ALDI, NEXT, TESCO,
New Look, KiK, Tom Tailor, ASDA, EWM, MGL, S OLIVERBON, SAINSBURY, TEMA,
Peacocks, SEARS, ZARA, MANGO, PRIMARK etc.

Page-11
2.3.3 Sam Ree Dyeing (SRD)

SRD is a famous dyeing factory in the dyeing sector of Bangladesh. It dyes raw yarn and
exports them to competent American and European buyers including H & M, C & A, New
Yorker, NKD, LIDL, ALDI, NEXT, TESCO, New Look, KiK, ASDA, BON PRIX, OTTO,
TEMA, TERRANOVA, Peacocks, PRIMARK etc. SRD is located outskirt of the capital in the
pristine location of Ghorashal by the river Shitalakkha. Running successfully for more than 6
years with more than 1,000 experienced and dedicated workforce, SRD has already made an
impression in the dyeing sector of Bangladesh. The factory is capable of dyeing 25,000 tons of
yarn annually making it one of the largest dyeing factories in Bangladesh.

2.3.4 HP Chemicals Limited

The first Hydrogen Peroxide (HP) manufacturing Plant in Bangladesh which was established to
meet the demand of local consumer of Hydrogen Peroxide as a fabrics bleaching chemical
required for whitening clothes & fabrics before dyeing of RMG & Textile industry and also used
in paper industry as bleaching agent. It was established in the year 2005 to meet the internal
requirement of Hydrogen Peroxide in Bangladesh. The company is going to upgrade its system
to meet the present market standards and demand and to be in the forefront of HP business.

2.4 MOBILE AND DISTRIBUTION

Page-12
  Mobile Phones

Union's attachment with the mobile market is something to be noted with pride. It has a number
of world-renowned brands under its umbrella beginning from IPhone, to Nokia to Maximus to
Micromax. A major share in the market is commanded by Union's top of the line telephones—
meeting the ever-growing needs to of the customer. The distribution network, augmented by
state-of-the-art after sales service marks Union's commitment to satisfy the needs and aspirations
of the customers. Our distribution network helps meet the need of our valued clientele living in
the extremities of the countries. From the store house to the distributors and retailers and
subsequently the customers—every single product goes through a digitized system of tracking
and logging, giving us the opportunities to know the demand cycle and pattern and subsequently
modify our network operations. This is the same system followed by a number of topnotch
supply chain system.

 Microsoft & Nokia

The attachment of UG with the field of telecommunication dates back two decades when cellular
phone was first introduced in Bangladesh. Our Microsoft Device National Distribution business
marches under the banner of CMPL (Cellular Mobile Pvt. Ltd.). CMPL has been the sole
distributor of world famed NOKIA (Now Microsoft Device) cell phone since 1997 with only 500
handsets. But over the years CMPL sales has mushroomed to a proportion where the brand has
been established as a preferred brand of cell phones in the country. With CMPL's technical
resources, strong marketing and distributional backbone we are proud to have enriched the lives
of millions of Bangladeshis. This has not only assisted grass-root level communications but also
developed expertise of UG in telecommunication field. Our customers are not only individuals
but also famous corporate entities like Chevron, Marico, Unilever, Pran RFL Group, British
American Tobacco etc as well. We are accomplishing our business with excellent customer
service in the world of cellular phones. Our operational procedures have been praised and also
have been copied and implemented by Microsoft Device worldwide. CMPL systems and
processes acknowledged internationally to be the best in APAC (Asia Pacific) region.

Page-13
  Maximus

Founded in October 1st, 2008, the first mobile device Brand of Bangladesh Maximus mobile has
set its vision to make the latest mobile phone technology affordable to the people who strive to
make a smart statement. Dedicated employees of Maximus mobile are also based in China, Hong
Kong and Bangladesh to oversee the development and supply of quality mobile devices in line
with Maximus brand promise. Maximus has also started its operation in Myanmar in 2014. By
the end of 2014, Maximus has secured more than 10M satisfied customers and became the
second most selling mobile phone Brand in Bangladesh. Strong distribution network reaches out
more than 6000 retail outlets, 60 Maximus Shop in Shop (SIS), 10 Branded Smart shops and 33
service centers have all contributed to provide satisfied customer experience.

 iPhone

UG was bestowed the honor of exclusively distributing iPhones in Bangladesh from Apple in
2014. The business has achieved double digit growth since then through our various business
development programs with the leading telecom operators like Grameenphone, Robi , Banglalink
and retail channel partners. We also supply to the leading outlets in the country like Gadget&
Gear and Executive Machines Ltd. We as an organization focus and promote authentic and
authorized iPhone sales in Bangladesh.

 htc
Renowned multinational smartphone brand htc launched their handset sales for the first time in
Bangladesh in October 2015. They chose UG as their exclusive national distributor. All the latest
models from its stable are being sold through UG's trusted and longtime retail channel partners .
The launch happened with lot of fanfare which was covered extensively both by press and the
electronic media. UG in association with htc have till then invested in branding strategic retail
stores to announce the arrival of htc in Bangladesh and also started a call centre service to assist
customers in purchasing genuine handsets.

 INTEX

UG started distribution of intex handsets from October 2015. Intex is India's largest selling
smartphone brand in 2015 with an average monthly sales of over 3.0 million .Intex smartphones
are widely available in Bangladesh in all its major districts , have been possible through the
efficient distributor network of UG.

Page-14
2.5 AVIATION AND HOSPITALITY

UNION GROUP Aviation and Hospitality Division has following concerns:

 Union Tours & Travels Ltd (UTTL)

UTTL is the Malaysia Airlines GSA in Bangladesh. It looks after Malaysia Airlines
passenger services in Bangladesh through its head office at Gulshan. Through its
dedicated manpower and management UTTL strives to make Malaysia Airlines the most
preferred air carrier in this country.

 BANGLA AIR (BIAL)

an entity of UG, owns and operates rotary wing aircrafts. It has plans to develop into fixed wing
aircraft service soon. BANGLA AIR has Bell and Robinson helicopters under its inventory.
BANGLA AIR is also the proud owner of the largest private hanger in the Hazrat Shahjalal
International Airport with an area of 30,000 sft. which is sufficient to accommodate few fixed
wigs aircraft as well. Besides BANGLA AIR, other organizations are also renting this huge
aircraft hanger for their own aircrafts.

Page-15
  Union Tours Services Ltd (UTSL)

UTSL, the latest incorporation in the family of UG, looks after the travels and tourism sector of
the company. UTSL provides tickets, visa service, package tour, travel consultancy and a
plethora of related services. UTSL uses Abacus, Galileo and Amadeus systems for ticketing
purpose.

 Union Hospitalities Limited (UHL)

Union hospitalities limited plans to provide hospitality services in the upscale areas of the
capital. UHL is constructing a state-of-the-art five star hotel (Hyatt Regency) in the capital. With
this, UHL envisages to change the perception of hospitality service in the country. UHL will
develop the industry in Bangladesh by creating a benchmark for all others to follow and take the
present tourism scenario to an enviable level.

2.6 REAL ESTATE AND ENGINEERING

 Union Properties Limited (UPL)

One of our wings under the Real Estate and Engineering Division is upl. The aim of UPL is to
oversee all the engineering activities of the group including civil works, electric, mechanical etc.
This wing has already made its mark over completion of the extension work of Union Center.
UPL is also building extension arm of Daeyu Unit 2 factory which will be a state-of-the-art steel
structure. At the moment UPL is constructing a 14 storied commercial structure in Basundhara.
In the future, UPL has plans to develop into a full-fledged development concern of UG and be a
part of the real estate sector of Bangladesh.

Page-16
  Union Mercantile Ltd (UML)

We also are the proud owner of which is originally incorporated in England in 1960 and was
established in Bangladesh in 1974. Since its inception UML has been involved in many
engineering construction works all over Bangladesh. In the past UML has collaborated in several
major turnkey projects in power & General Engineering projects with internationally renowned
companies like GEC ALSTHOM of France, NEI Reyrolle of U.K., Bonar Cruickshank of U.K.,
Toyomenka Kaisha of Japan, C.N.C.C.C. of China, Technique Louis Menard of France, Foster
wheeler of U.K.

2.7 RETAIL AND LIFESTYLE

 'Mobile World'

IT is a one stop solution for all handheld devices where consumers can choose their desired
handset from a list of global brands including iPhone, hTC, Microsoft, Nokia, Intex and home
brand Maximus. This provides a complete solution for everyone's communication needs—all
under one roof. At present Mobile World stores are located in Dhaka, Narayanganj, Khulna,
Jessore, Barishal, Rajshahi, Dinajpur, Hobihanj, Sylhet& Bramanbaria.

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  Watches World Limited (WWL)

In these days of globalization and digitization, people's intention to buy and use timepieces are
no more confined to seeing the time—it has turned to a fashion statement in itself. Watches now
not only are vehicles for showing hours and minutes but also illustrate luxury, elegance and
persona. With the philosophy of meeting the rising demand of fashion conscious watch users
Union Group has launched Watches World with the co-operation with world's most popular
designer brand watches like Tommy Hilfiger, Hugo Boss, Michael Kors, Emporio Armani,
Fossil, DKNY, ,Diesel, Marc By Marc Jacobs Luminoxetc.Watches world provides brand loving
people with the top most designer watches as well as world class customer service, comfortable
environment and excellent distribution system in different location in the city of Dhaka and
hopefully in near future in different cities in Bangladesh.

 Diamond World (DW)

The Retail and Lifestyle Division is the proud owner of dw which is a leading designer jewelry
house with international certification. It has an excellent portfolio of diamond, gold, platinum
and kundon jewelry. Diamond World carries the hallmark of bridal and platinum jewelry. It is
known for its renowned craftsmanship and is a point of attraction among the countries
connoisseurs of diamonds.

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2.8 CORPORATE SOCIAL RESPONSIBILITY

Union’s CSR activities are aimed at bringing the unprivileged of the society under the umbrella
of social protection so as to ease their lived and give them opportunities for future. From
building schools to madrasa, from feeding the poor to distribution of winter cloths and free
medical treatment, Union’s CSR activities are recognized. As a philanthropic individuals, our
Management hierarchy are personally involved in various social activities and self-income
generating program for the poor and needy people in the urban slums and the vulnerable
womenfolk of metropolitan Dhaka through micro-credit and donation. The Chairman is the
founder of Rana Shafiullah College and Abdul Khaleque Mollah High School both providing
excellent opportunities for over 1,000 less endowed students of the society, for free. The
educational institutions, located in Munshiganj have already been hailed as one of the best in the
district. He also has built many mosques, madrasas (with 4-storey building where about 400
students are attending), free Sunday clinics and catered for the need of the poor and needy all his
life. Union grows with its employees, stake holders and most importantly the populace of the
country. Union feels that a happy nation is a nation without poverty and room and opportunities
for growth.

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 CHAPTER 3

OBJECTIVES & METHODOLOGY

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Maximus Mobile Bangladesh:

The Maximus Mobile is ever flourishing in Bangladesh. So the mobile companies are also
expanding their business. Maximus mobile is no exception with innovation features and stylish
design to attract more customers. Though the name “Maximus” can be new to us but this
company is not new. It was named as “Siemens Bangladesh” previously. They did good business
around the year 2005-2006. They had about 7% market share at that time. But then they changed
their business policy and sold their company to the Quartel Infotech Limited. They got the whole
share of the company after a bid. After that they started manufacturing phones from 2009 under
the name Maximus. And they have done well in the business and they achieved almost 10% of
the market share within2010.

About Maximus Mobile Maximus manufactures different types of mobile. They produce device
for the people with limited or average income who want to have a good quality Smartphone at a
reasonable price. The Maximus Mobile was not so popular at one time but now a day’s
becoming popular. That’s only because they bring the best quality in the mobile market which
are good quality and low prices of the symphony and other re-brand mobile company.

Mission

Equipped with powerful supply-chain in China & widened distribution channel in Bangladesh
market, MAXIMUS is galloping forward with effective range of products and satisfactory
aftersales services.

Vision

Quartel Infotech has the vision to metamorphose MAXIMUS as a global mobile phone brand
with a capability to adapt quickly technological advances and easy to use interface for mobile
handset users, keeping eyes on innovative style and features. Quartel Infotech has a far reaching
vision to make the company bigger and make the local brand into a global brand. They
emphasize on the adaptation of the advanced technology and the easy user interface. They care
more about the customer satisfaction so they offer very excellent devices at a cheaper rate. Even
they have founded 12 sales centers throughout the country. So these have made them very close
to the customer

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 PRODUCT CATEGORIES
Big Battery M14, M107C, M10i, M111C, M16, M80,
Classic M81, M82, M83, M8i, M9C

Regular

Premium M505m, M510m

Full
Multemedia

Style M212s, M215m, M217s, M270s, M313s

Regular M219m, M223m, M231m, M333b

Big Battery M117b, M119b, M314b, M316b

M714t, M719s, M715t, M716t

Touch Phone
Max11, Max12, Max14, Max906
Smart Phone 3.5 inch Display
4 inch Display
Max 406, Max 408, Max 908 (Quad)
Max4003, Max404, Max405
4.5inch Display
Max ix, Max ix UFO, Ix Kane, Aura
5 inch Display
77, Aura 88
Tab Maxtab

Maximus manufactures different types of devices. They produce devices for the people with
limited or average income who want to have a good quality smart phone at a reasonable price. In
smartphones they have fixed the prices very less and it starts from around BDT 5000. So this
has been very reachable phones to the all classes of people

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3.1 Introduction of the Report

3.2 Origin of the Report

After the completion of theoretical part in BBA Program, United International University has to
undertake internship program. The internee is required to carry an extensive analysis of real
world business problem in this program. Firstly, I joined in Union Group of Companies Ltd.
under an internship program in their company on 3 October, 2016. I feel proud to join in this
company. I had survey various areas and collected data about my concerning activities.
During this program, everyone must have to submit an internship report. And I have chosen
“Enterprise Resource Planning Software of Union Group” as my internship report, which is a
collaborated representation of my internship program at Union Group of Companies Ltd.

3.3 Objective of the Project

● Broad Objective
To evaluate and analyze the ERP of Union Group and analyze the strengths and weaknesses,
which will help Quartel Infotech Ltd (Mobile & Distribution Division) to initiate effective
promotional and distribution strategy that will boost in sales.

● Specific Objectives of the Study

 To find out the problems of ERP is facing in competition its rivals.
 To know the efficiency and effectiveness of the sales in products by ERP.
 To identify the strengths and weaknesses of ERP.
 To identify the satisfaction level of customers toward the company
 To detect the problems faced into the distribution channel.

 Study approach
To conduct this study, we will use the following approaches:
1. Conducting primary survey and
2. Collecting secondary data

 Research Methodology
 Source of Information
a) Primary sources
Primary data has been collected by MIS Executives by oral conversation with the respective
Personnel’s of distribution.

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 b) Secondary sources: Secondary data has been collected from the previous studies on
distribution channel of the company, competitor analysis on different companies, different
texts, research findings, magazines, articles etc.

3.5 The Research Approach

In the procedure of primary data collection three approaches were used and these are:
 Personal interview
 Observation method

While collecting the primary data the instant response were found and it was possible for me
to observe the real situation.
● Instruments to be used
Personal interview: Respective persons regarding distribution and IT.

 Data Analysis Technique

Data has included visual aids to have a clear view of the interpretation, like
 Graphs and
 Charts

 Limitations
During my research the scope of the research area is limited within specific geographic
areas. As a result information from other areas remained excluded in this research study.
 The cost of ERP Software, planning, customization, configuration, testing,
implementation, etc. is too high.
 ERP deployments are highly time-consuming – projects may take 1-3 years (or more) to
get completed and fully functional.
 Too little customization may not integrate the ERP system with the business process &
too much customization may slow down the project and make it difficult to upgrade
 There may be additional indirect costs due to ERP implementation – like new IT
infrastructure, upgrading the WAN links, etc.
 ERP implementations are difficult to achieve in decentralized organizations with
disparate business processes and systems
 Also some of the staff did not show any interest or feel free in sharing information with
my research which has hampered my research study. Besides as the employees and salespersons
who are interviewed for this research are very much busy, they could not spend much time with
me. So I have to cover the interview in a much stipulated time period.
 Some amount of conflicting and overlapping information came from the different stages
of the research
 And finally the allocated time for internship program was insufficient to conduct such
type of research work.

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 CHAPTER 4

ANALYSIS & FINDINGS

Page-25
ERP SOFTWARE:

 Homepage:

Cellular Mobile Private Limited made this ERP software through its own system developer.
They made this software around 2006 and from then they are working their all accounting related
task. They use this software mainly for the mobile division. They use this software for selling
their mobiles. They are taken their order through this software and they finalize all the task
through this system.
This is the homepage of Cellular Mobile Ptv. Ltd. (CMPL) ERP Software. This software is
basically works both offline and online version. CMPL software basically used in Mobile &
Distribution Division.When I was there I used this software for making sales invoice ,Chalan,
Money Receipt. At first they got purchase order from their distributor and then they made sales
order with invoice. Basically I was worked mobile division accounts department. I used two
accounting ERP software one is CMPL and another is Tally ERP 9.

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  Purchase Order:

The officials of Mobile Division used this software for making their order. This software is
keeping all kinds of product information.
This tab is basically for purchase order. From this part we are searched our existing product that
are given by distributor. Here is PO NO that means the purchase order number and PI (Purchase
Invoice) number, currency code, Selection of product, LC no, PO date, Invoice date etc.

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  Purchase Order Receive:

When the local distributor wants to buy something from their purchase order then the order is
accepted by the MIS department. After that they are making their sales invoice according the
requirements of Local Distributor. This tab is PO Receive, from this window we are confirming
the purchasing order that are given by the local distributor. There are lots of categories from
which are filling up the order through the requirement from the buyer.

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  Sales Target:

From the very beginning of the month the Mobile Division sales department made their sales
target. They made this by the allocation of zonal wise. They made perfect target for a particular
month and then they are started to sales.
This tab is basically for the sales target by month wise. At the very beginning we are allocated
our product to sell our local distributor. We have to categorize the allocation by zone wise like
Dhaka south and Dhaka East.

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  Sales Invoice:

Sales invoice is the main part of selling department. The selling department made this from the
asking products listed that has been given by the buyer.
This is the sales invoice window. From this part we are adjusting our required product by the
distributor name. It is categorized by Product code, Product Name, Model, Current stock,
Sellable Stock, Quantity, Total Amount, Discount etc.

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  Money Receipt:

When the selling task has been completed, the selling department wants to collect their money.
The local distributor gave their full details through SMS then they collect their money from this
window.
This is the most important part, from this we are receiving our sales money. There are lots of
option to fill up. At first we have to put our distributor name, Receipt No, Bank name, cheque
no, and remarks if any.

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  Return Product:

When the product found some fault, they are returned this product from their buyer. So this tab is
basically using for the product return. They have their own delivery system so they are doing this
kind of on time so that seller buyer relation is remain peaceful.

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  Stock Status:

The selling department is always keep up to date their task. They are taking their order after
checking their stock. If the product is available they made the order otherwise they told their
distributor to wait for the next shipment.
This tab is showing the product stock which product are available to sell and which are needs to
manufacture.

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 Important Feature:

Page-34
There are some extra ERP features that are used by the department. This is the entry level task.
This window shows the whole process of the system and different types of task are done by this
option.

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  ERP Software of Union Group Mobile Division (ONLINE VERSION):

 Homepage of ERP:

This is the online version of the ERP software of Union Group. This software can be access from
outside of the organization. Here is the URL of this software -
http://192.168.2.99/Trading/SalesInvoice. This software is similar to the CMPL software. This
software is ongoing software, it has some advantages and also disadvantages.

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  Product Menu:

This tab is basically the product entry tab. We are recording the product details to this tab then
we can easily find out the required product. We can adjust the details of product Entry, Category,
Sub-Category, Brand, Model etc.

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  Brand Information:

This tab is given the information of branded product like iPhone, Htc, Samsung , Nokia ,
Micromax, from this tab we are ensure that which type of product are available now.

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  Product Entry:

This is the details of the product entry, from this tab we are giving the full details of Product
Category, Brand, Model, Product Name, Description , Dollar Price, Cost Price, TDS Price,
Distributor Price , and last of all the MRP price. This is the crucial task for valuation of the
product.

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 Purchase Order:

From this tab we can make our order list that has given by the local distributor. There are
lots of options such as Req. No , PO Date, Issue Date, Category, Local Agent name,
supplier name, purchase account, etc. this is similar with the CMPL ERP offline version.

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  PO Receive:

This is the online version of Purchase Order Receive. This software is also similar to CMPL.
Here the main task is to give the input of PO NO, PO Date, Issue Date , Receive Date , Invoice
No. we have to upload the IMEI from this tab. The manufacturer send the list of IMEI and we
have to upload it. When the mobile is opened we can find the IMEI by *#06# .

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  Fault Stock Management:

Fault stock management gives the clear picture of faulty product. Here is lots of option to find
out the details. Firstly we can add the warehouse, product, sellable quantity, then it will shows
the details of fault product.

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  Sales Order:

The selling department makes their order from this tab. Here is the details of order date, buyer
name, Category, Zone, Buyer Category. After submitting all the details the order are made to
sales.

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 Money Receipt:

Page-44
When the selling task has been completed, the selling department wants to collect their money.
The local distributor gave their full details through SMS then they collect their money from this
window.
This is the most important part, from this we are receiving our sales money. There are lots of
option to fill up. At first we have to put our distributor name, Receipt No, Bank name, cheque
no, and remarks if any.

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 Sales Invoice:

Page-46
Sales invoice is the main part of selling department. The selling department made this from the
asking products listed that has been given by the buyer.
This is the sales invoice window. From this part we are adjusting our required product by the
distributor name. It is categorized by Product code, Product Name, Model, Current stock,
Sellable Stock, Quantity, Total Amount, Discount etc.

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 Some Invoice of Local Distributor:

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Page-49
Page-50
Tally ERP 9:
Tally Solutions Pvt Ltd is an Indian multinational company that provides enterprise
resource planning software. It is headquartered in Bangalore, Karnataka India. The
company reports that its software is used by more than 1 Million customers. Tally
Solutions, then known as Peutronics, was co-founded in 1986 by Shyam Sunder Goenka
and his son Bharat Goenka, Shyam Sunder Goenka was running a company that supplied
raw materials and machine parts to plants and textile mills in southern and eastern India.
Unable to find a software that can manage his books of accounts, he asked his son, Bharat
Goenka, 23, a math graduate to create a software that would handle financial accounts for
his business.The first version of the accounting software was launched as an MS-DOS
application. It had only basic accounting functions, and was named Peutronics Financial
Accountant. It was known as the first codeless package, a feature that made it easy for
most people to use. Tally's main product is its Enterprise Resource Planning Software
called Tally ERP 9 with single user and multi-user licences. For large organizations with
many branches, Tally Server 9 is offered. The software handles accounting, inventory
management, tax management, payroll etc.

In Union Group Mobile Division also uses Tally ERP 9 Software. They are maintaining
their all kinds of accounting work through Tally Software. There are some financial
information like Balance Sheet, Cash Flow Statement, and their Profit and Loss Account
is given below:

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Balance Sheet-
A statement of an assets, liabilities, and capital of a business or other organization at a
particular point in time, detailing the balance of income and expenditure over the
preceding period. This screenshot is showing the detailed information of Balance sheet of
Union Group Mobile Division. This chart is showing the sources of fund, here we can see
the amounts of sources of loans 1,28,28,22,94429 BDT and current liabilities is
76,99,51,442,06 BDT.

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Cash Flow Stament:
In financial accounting, a cash flow statement, also known as statement of cash flows, is
a financial statement that shows how changes in balance sheet accounts and income
affect cash and cash equivalents, and breaks the analysis down to operating, investing and
financing activities. In cash flow summary we can see the cash in flow is
1,41,23,38,809,25 BDT and the outflow 1,38,80,94,017,24 BDT.

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Profit and Loss Account:

an account in the books of an organization to which incomes and gains are credited and
expenses and losses debited, so as to show the net profit or loss over a given period. A
financial statement showing a company's net profit or loss in a given period. Here is the
Profit and Loss of Mobile Division of Union Group

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 CHAPTER 5

CONCLUSION & RECOMMENDATION

Page-55
CONCLUSION:
Union Group Mobile & Distribution Division basically owns the Maximus Mobile Brand. They
are using the ERP for the Mobile Division. They sell their product and receive order the CMPL
ERP software. This software is basically made the internal employee of Union Group Mobile
Division Team. They are developing this ERP for Maximus Mobile selling Department.
We know Maximus is a Bangladeshi Low Budget Smartphone Company. Maximus is one of the
foremost companies, center of attention on the part of mobiles in Bangladesh. It is devoted to
generate and distribute products of absolute quality that enable people to enjoy more
entertainment and comfort. In this spirit, Maximus encourages its employees to ensure quality
products and service. No doubt in Bangladesh Maximus is one of the top four in low category
phone. Maximus has also maintained to increase its Sales in all over the country. They are
confident about their continuous expansion and achievement.
But from my observation, I come up the conclusion that the customer service given by the
company is not effective and well organized. Because of some problems, Maximus cannot come
up with their competitors. All through this competitive market there have numerous competitor
companies who provides better service than Maximus. They provide prompt service, service the
show rooms and even care service. They as well maintain a superior relationship with all dealers
and salespersons. They provide the distributor’s additional benefit, special gifts and so on. In this
view the Sales of Maximus are to some extent behind them. Quartel Infotech Limited’s higher
authorities and Marketing Team should be more concern and active. However, if the
management takes prompt and imitative steps to solve the discussed problems then definitely
Maximus can reach to the number one position in Bangladesh

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RECOMMENDATION:

 Regular Monitoring the System- Continuous monitoring system is very important to

monitor the system of ERP. For that reason IT Executives visit to the department should
be more frequent like other competitor companies.

 More Efficiency: An ERP system eliminates repetitive processes and greatly reduces the
need to manually enter information. The system will also streamline business processes
and makes it easier and more efficient for companies to collect data. So there should be
maintained efficiency properly. In Union Group there are some lacking in the MIS team.
So I think they should maintain efficiency

 Integrated Information. The benefit of using ERP, instead of having data distributed
throughout a number of separate databases, all information is now located in a single
location. Data is also kept consistent and up-to-date. So it should keep in mind.

 Reporting: ERP software helps make reporting easier and more customizable. With
improved reporting capabilities, one company can respond to complex data requests more
easily. Users can also run their own reports without relying on help from IT. So the IT
department should be conscious about this matter.

 Customer Service. It’s easier to provide high-quality customer service using an ERP
system. Sales and customer service people can interact with customers better and
improve relationships with them, through faster, more accurate access to customers’
information and history. So CMPL ERP provide its best to its customer and it should be
add some unique feature to give its customer.

 Security: In Mobile Division ERP software is not so strong to protect its data. A new
system will improve the accuracy, consistency and security of data. Restrictions to data
can also be enhanced. So it should be develop to get high security.

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 CHAPTER 6

REFERENCE & APPENDIX

Page-58
Appendix:
Reference:
1. For Referencing of article:
 Annual Report of Quartel Infotech Limited-2014
 Annual Report of Quartel Infotech Limited-2015
 Various files of Union Group Mobile Division
 Several Booklets of Union Group
 Various Files of Maintenance of CMPL ERP software

2. For referencing of website:

 The following website was accessed on October 7, 2016 :
http://www.uniongroup.com/
 The following website was accessed on October 15, 2016:
http://www.workwisellc.com/5-benefits-implementing-erp-software/
 The following website was accessed on November 20, 2016
http://www.fibre2fashion.com/industry-article/2939/role-of-erp-software-in-an-
organization?page=1

 The following website was accessed on November 7, 2016:

http://www.personal.psu.edu/axk41/ERP-intro.pdf

 The following website was accessed on November 20, 2016:

https://en.wikipedia.org/wiki/Tally_Solutions#History

3. For referencing of book:

George E. Palmatier (2005) Enterprise Sales and Operations Planning: Synchronizing Demand,
Supply and Resources for Peak Performance (J. Ross Publishing Integrated Business
Management Series)

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