DT Series ATM Erro Code Reference Manual V2.3 PDF

Hardware maunfacturer or Equipment
SN. Error Code Module

model
1 1 899 Software
2 900 1099 Serial port or RS232 Hub RSH001/RSH002/RSH003
3 1100 1199 NMD Dispenser NMD100/NMD100e
4 1200 1299 Motorized Card Reader Omron/Sankyo/TTCE
5 1300 1399 Receipt Printer TRP003/TRP005/T542/DP614
6 1400 1499 Journal Printer DJP617/DJP9347/DJP330/TJP001
7 1500 1599 Invoice Printer DRP389
8 1800 1899 Diagnostic Unit DIU001/DIU002
9 1900 1999 User Keypad EKP001/EPP001
10 2000 2099 Withdrawal Shutter WST001
11 2100 2199 Bill Acceptor BA15
12 2400 2499 Deposit Shutter DST004/DST006
13 2900 2999 UPS Assembly Santak/Kstar/APC
14 3000 3099 GPIO Advantech/Portwell/IEI
15 3300 3399 CCR004 Contactless IC Card Reader CCR004
16 3400 3499 Envelope Deposit Unit Fujitsu

17 3500 3599 Passbook Printer Fujitsu
18 3700 4199 HCM Cash Module HT3842
19 4200 4299 MiniMech Dispenser MiniMech
20 4300 4399 DIP Card Reader Sankyo
21 4700 4799 SDD Dispenser SDD
22 4800 4899 PR2E Passbook Printer PR2E/PRT
23 4900 4999 Bar Code Scanner IS4220/N56XX
24 5000 5099 F400/100 Cash Dispenser F400/F100
25 5100 5199 F510 Cash Dispenser F510
26 5300 5409 UPS Kstar
27 5400 5499 Coin Acceptor C435 C435
28 5600 5699 Device Indicator ASI001
29 5700 5799 Coin Channel Controller
30 5900 5999 ATM Status Indicator ASI002
31 6000 6099 Token Acceptor TIM001
32 6100 6199 LED Display Module LED004/LED005
33 6500 6599 Envelope Deposit Shutter DST003
34 6600 6699 Coin Acceptor G46 G46
35 6700 6799 Coin Shutter CST001
36 6900 6999 I/O Expansion Board IOEB001/IOEB002/IOEB12P
37 7000 7099 TCP/IP
38 10100 10199 ATM SN Control Unit
39 12000 12199 GRG CDM Cash Dispenser CDM8240/CDM6240
GRG CDM5250 Cash Bundle
40 13000 13199 CDM5250
Dispenser
41 14000 14099 MEI Cash Deposit Mechanism BNA56/BNA57
42 14100 14399 BR15 Bill Recycling Module BR15
43 15000 15999 CRM9250 Cash Recycling Module CRM9250
44 17000 17099 Coin Acceptance System CAS006/CAS006A/CAS006B

45 18000 18099 Lobby90 Cash Deposit Mechanism Lobby90
46 18100 18599 CAM8340 Cash Acceptor Module CAM8340
47 19100 19599 Note Sorting Machine CM200/CM400
48 22300 22399 R50 Contactless IC Card Reader R50
49 31000 31099 Electronic Journal recorder EJR001

50 31100 31199 U Disk OCR
51 32000 32099 TM220U(B) Document printer TM220U(B)
52 32200 32299 TTP2130 Invoice Printer TTP2130
53 32300 32399 Bar Code Printer BT-UC056
54 32400 32499 Stamp Machine SM001
55 34200 34399 Cheque Scaner RS891
56 34400 34499 Passport Scanner 3M
57 35000 35099 Switching Output Module MSI001
58 40000 40099 EPP Keypad EPP002/EPP003
59 40100 40199 Palm Vein Reader Fujitsu
60 41000 41099 Note Stacker BSS001
61 41100 41199 Withdrawal Shutter WST002
62 41200 41299 TIM002 Card Ticket Issue Module TIM002
63 41400 41499 TIM004 Card Ticket Issue Module TIM004
64 41600 41699 Deposit Roller DRL001

65 41700 41799 Envelope Deposit Transport
66 44100 44199 DVR Control Assembly DaHuaTech/HIKVision
67 44200 44299 USB Camera Assembly CM3002
68 45000 45099 Token Issue Module TIM001
69 45100 45199 VFD Display ZT358
70 45300 45399 Magnetic Ticket Processing Module MTPM001
71 45400 45499 Magnetic Ticket Printer Swecoin/WBE

72 45900 45999 Safe Gate controller SGC001
73 46000 46699 Other
74 47000 47099 IDRYG3 LED Display Module IDRYG3
75 47200 47299 CP5200 LED Display Module CP5200
Note: Bold words indicates the production manufacturer
State Hardware
Error Code Type Description Recommended Action
Code Return Code
2 Software Equipment is switched off or Check the equipment and try again None
201 Software unconnected
Error operating file or fail to open file Check the resource file None
301 Software Too much times to input the password Wait and try again None
302 Software Password error Input correct password again None
Track and password error, track number
303 Software Contact the supplier and update software None
called by software error
304 Software Screen number error Check the configuration files None
Logic configuring note error, invalid
310 Software cashbox or cashbox empty, or database Check the equipment and replenish notes None
error
Logic configuring notes error,
311 Software withdrawal amount exceeds maximum Check parameters and try again None
amount of dispensing notes at one time
Logic configuring notes error, project 1
312 Software for configuring notes failed, improper Check parameters and try again None
withdrawal amount inputted
Logic configuring notes error, project 2
313 Software for configuring notes failed, improper Check parameters and try again None
withdrawal amount inputted
314 Software withdrawal amount exceeds maximum Check parameters and try again None
amount of dispensing notes at one time
withdrawal amount calculated by the
315 Software Check parameters and try again None
system in last checking exceeds
maximum amount of dispensing notes at
one
Logictime
configuring notes error, last note
316 Software checking failed, amount of notes Contact the supplier and update software None
mismatched
logic configuring notes error, note
317 Software Check the configuration files None
denomination error
cashbox initialization error, fail to get
320 Software Check the terminal and try again None
note cashbox status
Cashbox initialization error, fail to get
321 Software note cashbox status when there is no Check files in database None
hardware simulation
Cashbox initialization error, failure
322 Software Check files in database None
when get data in database, database
error
the card is not taken out within
325 Software Remove the card from the card capture bin None
specified time
the cash is not taken out within
326 Software Remove the cash from the reject vault None
specified time
501 Software Security validation exception error Check parameters and try again None
Security module is called by the system
502 Software Check the resource file None
failure
521 Software Security configuration non-existence Check the resource file None
Security configuration can not be
522 Software Check the resource file None
recognized
541 Software Integrity files are non-existent Re-install software None
542 Software Integrity files can not be recognized Re-install software None
543 Software Integrity files validating failure Re-install software None
544 Software Integrity BITMAP Re-install software None
545 Software Integrity register Re-install software None
546 Software The core file was lost Re-install software None
571 Software Legitimacy files are non-existent Re-install software None
572 Software Legitimacy files can not be recognized Re-install software None
573 Software Legitimacy files validating failure Re-install software None
574 Software Legitimacy BITMAP error Re-install software None
575 Software Legitimacy register failure Re-install software None
576 Software Terminal information were lost Re-install software None
577 Software License has expired Update software None
578 Software The total number of free trials has run Update software None
579 Software out
Version is unavailable Update software None
Advertisement package response, fail to
811 Software unpack advertisement package: there is Check the network connection and try again None
no more than two separators 0x1C
812 Software unpack advertisement package: the Check the network connection and try again None
length is incorrect
813 Software Check the network connection and try again None
download files
814 Software Check the configuration table None
revise the configuration table
Advertisement package response,
899 Software Check configuration or update software None
unknown response code
902 Serial port or RS232Hub Opening serial port error Check if the serial port is ok None
904 Serial port or RS233Hub Serial port returning data error Check if the communication cable is ok None
905 Serial port or RS234Hub Serial port has not been initialized Restart or update software None
906 Serial port or RS235Hub Fail to send command to serial port Restart or update software None
907 Serial port or RS236Hub Fail to set parameters for serial port Restart or update software None
998 Serial port or RS237Hub Unsupported command Restart or update software None
Check if the terminal or communication
999 Serial port or RS238Hub Port communication timeout None
cable is normal
1004 Serial port or RS239Hub Serial board data error None
1005 Serial port or RS240Hub Serial port has not been initialized None
Restart or replace the serial board
1006 Serial port or RS241Hub Fail to carry out the serial board None
1007 Serial port or RS242Hub command
Fail to set parameters for serial board None
Check if terminal is normal and retry, or
1012 Serial port or RS243Hub Fail to get sensor status None
replace the serial board
Check if communication cable works
1013 Serial port or RS244Hub Data returned from the sensor is wrong None
abnormally and re-send the command
1019 Serial port or RS245Hub Sensor communication timeout None
Check corresponding cables or replace the
1021 Serial port or RS246Hub Data command output error None
serial board
1022 Serial port or RS247Hub Fail to get sensor status Update software None
1023 Serial port or RS248Hub Fail to set indicator statues Update software None
1024 Serial port or RS249Hub Fail to get indicator statues None
1029 Serial port or RS250Hub Indicator communication timeout None
1030 Serial port or RS251Hub Fail to get infrared sensor status None
1039 Serial port or RS252Hub Sensor communication timeout None
1099 Serial port or RS253Hub Port communication timeout None
1140 NMD dispenser Reject vault almost full Clean the reject vault 44
1141 NMD dispenser the data being sent is invalid Contact the supplier and update software None
Software warning message, ignore;
1142 NMD dispenser No message of last transaction if the problem occurs repeatedly, please 65
contact the supplier
Check if the terminal and communication
1143 NMD dispenser Receiving command timeout cable works abnormally and then re-send the 4E
command
Software warning message, ignore;
Notes have been recycled during the
1144 NMD dispenser if the problem occurs repeatedly, please 47
note dispensing transaction
1145 NMD dispenser Too much notes requested Check parameters or update software 42
1146 NMD dispenser No notes is found when retraction Software warning message, ignore 3C
1147 NMD dispenser timeout
NC low level Replenish note 31
Notes have been recycled during the
1148 NMD dispenser Software warning message, ignore 34
note dispensing transaction
Check if the note cassette lock is loose or if
1150 NMD dispenser Fail to pull the note cassette out None
NF and NFC works abnormally
1151 NMD dispenser Note cassette empty Replenish note 32
Check if the note cassette has been inserted
1152 NMD dispenser Note cassette not in position 3A
properly
Stop service and Check if the note diverter
1153 NMD dispenser Note diverter fault 35
and related sensors works abnormally
1) Incorrect note cassette position
Fail to feed or too many notes recycled
1154 NMD dispenser 2) Note feeder need to repair if the error 36
in the transaction
occurs repeatedly
1155 NMD dispenser Transmission verification error Update software 37
1156 NMD dispenser No reject vault or it isn't inserted Check if reject vault has been inserted 3F
properly properly
Stop service and check if the bundle carriage
1157 NMD dispenser Fail to transport the note 40
unit and related sensors works abnormally
Stop service and Check if the bundle
1158 NMD dispenser Fail to recycle the note carriage unit or related sensors fault; check 41
if the shutter of reject vault and note diverter
fault
1) Stop service and clean note jammed
1159 NMD dispenser Note jam in feeder transport manually 43
2) Note transport need to repair if the error
occurs
1) repeatedly
Replace the note cassette or denomination
extension
1160 NMD dispenser Note cassette internal fault 45
2) the dispenser need to repair if the fault
occurs repeatedly
Stop service and check if the main motor or
1161 NMD dispenser Main motor fault 46
relate sensor works abnormally
Stop service, clean or replace the detection
1162 NMD dispenser Note qualifier detection sensor fault 49
sensor
Clean sensor surface or check and repair the
1163 NMD dispenser Note feeder sensor fault 4A
note feeder
1164 NMD dispenser Dispenser shutter configuration fault Check configuration file or update software None
1165 NMD dispenser Note remains in bundle outlet unit Take out the note 4D
1166 NMD dispenser Reject vault full Clean the reject vault 51
Stop service, clean or Replace the fault
1167 NMD dispenser Bundle outlet unit sensor fault 57
sensor; or check the feed transport
1) Stop service, clean and check the sensor
1168 NMD dispenser Internal sensor fault 2) Replace the fault sensor if the error occurs 5B
frequently
Stop service, Check if all cables are in good
1169 NMD dispenser Dispenser internal communication fault 60
connection
1170 NMD dispenser Note cassette hardware fault Check and repair the note cassette or replace 61
it
1) Stop service, clean note jam;
2) Check the encoder or motor of the stacker
1171 NMD dispenser Stacker fault 62
3) Replace the faulty module if the error
occurs repeatedly
1172 NMD dispenser Note feeder sensor need to repair Clean and check the sensor 63
Check if the communication cable or
1173 NMD dispenser Communication timeout or error None
hardware works abnormally
1174 NMD dispenser Note cassette ID code error Reset the ID or replace note cassette None
1175 NMD dispenser Note jam in note qualifier(NQ) Clean note jam and restart the terminal 39
Note cassette not identified before
1176 NMD dispenser Update software 50
dispensing notes
1177 NMD dispenser Other errors Check configuration file or update software None
1) Clean note jam in transport
2) Clean or check the sensor
1178 NMD dispenser Note transport sensor fault 68
3) Replace the fault sensor if the problem
occurs frequently
Configuration file error, dispenser
1188 NMD dispenser Update software None
management module not found
Dispenser management module
1189 NMD dispenser Update software None
authentication error
1190 NMD dispenser Management module initialization error Update software None
1191 NMD dispenser Opening serial port error Update software None
1192 NMD dispenser Serial port component initialization Update software None
Restart program, if the problem still remains
1193 NMD dispenser Returning NAK error None
1194 NMD dispenser Fail to send command Update software None
1195 NMD dispenser Command or command parameters Update software None
1196 NMD dispenser error of data received error
Format Update software None
1197 NMD dispenser Length of received data error Update software None
1198 NMD dispenser Verification of data received error Update software None
1199 NMD dispenser Serial port communication timeout None
1201 Motorized card reader No card Status prompt, ignore None
1202 Motorized card reader Card remains in exit slot Status prompt, ignore None
Card remains in the internal of the card
1203 Motorized card reader Status prompt, ignore None
reader
Card remains in the initial position of
the card reader
Card is detected when prejudging the
magnetic head or the width sensor
1206 Motorized card reader IC Card is pressed down Status prompt, ignore None
1207 Motorized card reader IC Card is activated Status prompt, ignore None
1208 Motorized card reader IC card command has been sent Status prompt, ignore None
1209 Motorized card reader IC card waits for receiving command Status prompt, ignore None
1210 Motorized card reader IC card waits for sending command Status prompt, ignore None
IC card is interrupted to receive or send
command forcedly
1212 Motorized card reader Downloading Status prompt, ignore None
Finish to download and wait for
initialization
No card remains in the card reader and
its shutter is opened
1215 Motorized card reader Unit (anti-fishing) is non-existent Status prompt, ignore None
Unable to release the unit (anti-fishing)
1216 Motorized card reader Release the unit manually None
automatically
Status prompt, check and clean the card
1217 Motorized card reader Anti-skimming sensor is covered None
entry slot
Status prompt, check and repair the card
1218 Motorized card reader An anti-explosion signal is received None
entry slot
1219 Motorized card reader Reject bin is full Status prompt, ignore None
1221 Motorized card reader Other errors Update software None
1222 Motorized card reader Response data packet format error Update software None
Communication error （fail to send Check if the card reader and its
1223 Motorized card reader None
data) communication cable works abnormally
Command format error (command can
1224 Motorized card reader Update software None
not be indentified)
Check if the card reader and its
1225 Motorized card reader ACK answer signal has been received None
communication cable works abnormally
Correct ACK hasn't been received
(NAK or invalid data is received)
Re-initialization, if the problem still remains
1227 Motorized card reader FLASH program is damaged 70,72
replace the card reader
Equipment waits for the initialization
1228 Motorized card reader Re-initialize the equipment 71
command after updating
89,8A (only for
1229 Motorized card reader Memory card can't be verified correctly Card error, ignore
OMRON card
1230 Motorized card reader verifying Memory card error Card error, ignore 47
1231 Motorized card reader Reading card error Initialize the card reader 4A
1232 Motorized card reader No decryption key Load the decryption key None
1) Card error, ignore
1233 Motorized card reader Written data is verify to be wrong 2) If the problem occurs frequently repair the None
card reader
1234 Motorized card reader Card is ejected by force Card status warning, ignore None
1) Card error, ignore
1235 Motorized card reader Data decoding error 2) If the problem occurs frequently repair the None
card reader
1237 Motorized card reader Anti-fishing unit is locked up Release the card 31
1239 Motorized card reader Card in not inserted from the rear Card status warning, ignore None
A command is given to move the card
1240 Motorized card reader before releasing the IC card, sofeware Update software None
flow error
1241 Motorized card reader Card too long Card status warning, ignore 20
1242 Motorized card reader card too short Card status warning, ignore 21
1243 Motorized card reader Card is moved manually in the card Card status warning, ignore 32
1244 Motorized card reader reader information is abnormal
Memory Replace the data memory 33
1)Card error, ignore
Correct start sentinel (SS) is not
1245 Motorized card reader 2)If the problem occurs frequently repair the 40
detected while reading track
card reader
Correct end sentinel (ES) is not
detected while reading track
card reader
Correct vertical redundancy checking 1)Card error, ignore
1247 Motorized card reader (VRC) is not detected while reading 2)If the problem occurs frequently repair the 42
track card reader
Correct longitudinal redundancy 1)Card error, ignore
1248 Motorized card reader checking (LRC) is not detected while 2)If the problem occurs frequently repair the 43
reading track card reader
No encoding information is reader
while reading track
card reader
1250 Motorized card reader No data is read while reading track 2)If the problem occurs frequently repair the 45
card reader
Undefined card is abnormal or incorrect 1)Card error, ignore
1251 Motorized card reader imformation is detected when reading 2)If the problem occurs frequently repair the 46
the track card reader
1252 Motorized card reader Specified track can not be read 2)If the problem occurs frequently repair the 49
card reader
Correct start sentinel (SS) is not 1)Card error, ignore
1253 Motorized card reader detected while in verification after 2)If the problem occurs frequently repair the 50
writing track card reader
Correct end sentinel (ES) is not 1)Card error, ignore
1254 Motorized card reader detected while in verification after 2)If the problem occurs frequently repair the 51
writing track card reader
Correct vertical redundancy checking 1)Card error, ignore
1255 Motorized card reader (VRC) is not detected while in 2)If the problem occurs frequently repair the 52
verification after writing track card reader
Correct longitudinal redundancy 1)Card error, ignore
1256 Motorized card reader checking (LRC) is not detected while in 2)If the problem occurs frequently repair the 53
verification after writing track card reader
No information is read while in
verification after writing track
card reader
No data is read while in verification
after writing track
card reader
Undefined card is abnormal or incorrect 1) Ignore
1259 Motorized card reader information is detected while in 2) If the problem occurs again, examine and 56
verification after writing the track repair the card reader
Card is drawn out manually when it is
1260 Motorized card reader Operation timeout, ignore 60
re-inserted, swallowed or retracted
Card insertion timeout, the card is not
inserted within specified time
Card-out timeout, the card is not taken
out with specified time
Card re-insertion timeout, the card is
not retracted with specified time
Card is jammed in shutter during Re-send the command, if the problem occurs
1264 Motorized card reader 64
initialization again clear the jams manually
1265 Motorized card reader Invalid card Card error, ignore None
Undefined command (the command
1266 Motorized card reader Update software 0
inputted can not be identified)
1267 Motorized card reader Command sequence error Update software 0
1268 Motorized card reader Command parameter error Update software 2
IC card data received overrun or 1) Unsupported IC, ignore
1269 Motorized card reader timeout, the data length is over the 2) Contact to the supplier and update 80
range defined by dynamic library software
1270 Motorized card reader IC card is short-circuited or illegal Card error, ignore 82
Fail to communicate with IC card
1271 Motorized card reader (communication timeout or data Card error, ignore 84
verification error)
IC card request to stop communication
1272 Motorized card reader Card error, ignore 85
(for T=1)
Unsupported IC card (communication
1273 Motorized card reader Unsupported IC card, ignore 87
protocol is unsupported)
IC card has received abnormal data
1274 Motorized card reader block or data when executing protocol IC care error, ignore 86
of T=0 or T=1
ATR(answer to request) is not received
1275 Motorized card reader IC care error, ignore None
after IC card is power-on
Communication protocol of IC card is
1276 Motorized card reader IC care error, ignore None
not supported
IC card communication command is
1278 Motorized card reader send before receiving ATR, command Update software None
sequence error
Upper application attempts to
communicate with unsupported IC card
1282 Motorized card reader The track date inputted is null Update software 3
1) Initialization
1283 Motorized card reader Card is jammed during transporting 2) If the problem occurs again clean the 10
track manually
1) Clean the shutter and initialization
Shutter can not be opened or closed
1284 Motorized card reader 2)If the problem occurs repeatedly repair the 11
normally
card reader
1) Initialization
1285 Motorized card reader Sensor PD1, PD2, PD3 is abnormal 2)If the problem occurs repeatedly repair the 12
card reader
1) Check and repair the motor
1286 Motorized card reader Motor is abnormal 2)If the problem occurs repeatedly repair the 13
card reader
1287 Motorized card reader Card is drawn out by force from rear Card warning, ignore 14
1) Initialization
Card is jammed when it is re-inserted or
1288 Motorized card reader 2) If the problem occurs again clean the 15
retracted
track manually
1) Initialization
1289 Motorized card reader Card is jammed when it is swallowed 2) If the problem occurs again clean the 16
track manually
1) Initialization
1290 Motorized card reader Encoder is abnormal 2) If the problem occurs repeatedly repair 17
the card reader
1) Initialization
2) If the problem occurs again check the
1291 Motorized card reader Power-off power supply 18
3) Replace the power supply if the problem
occurs frequently
Non-initialization command is received
1292 Motorized card reader Initialization 19
after start or power on
IC card contactor or relative sensor 1) Initialization
1293 Motorized card reader error, IC card fails to be pressed down 2) If the problem occurs again repair the 81
or released card reader
1294 Motorized card reader IC card is moved when it is pressed Initialization 88
down 1) Initialization
1295 Motorized card reader Micro switch SW1, SW2 error 2) If the problem occurs again repair the None
card reader
1) Initialization
1296 Motorized card reader Sensor PDI error 3) If the problem occurs again repair the None
card reader
1297 Motorized card reader The card is swallowed many times Status warning, ignore None
Check the communication cable and power
1298 Motorized card reader Invalid DSR signal None
supply
Operation timeout, no responding data Communication or hardware failure, Check
1299 Motorized card reader None
is received the communication cable and relate
1) Check paper roll
1304 Receipt printer Position of black mark error 2) Adjust the adjustable resistance of the None
printer head to increase detectivity and
sensitivity
Check communication cable or hardware
1321 Receipt printer Theminal printer, other errors None
works properly
Theminal printer, fail to send data to
1322 Receipt printer Update software None
serial port
FW version number is the same as that
1323 Receipt printer warning prompt, ignore None
of the module when updating
1325 Receipt printer Theminal printer, paper low warning prompt, ignore None
1326 Receipt printer Print data overrun the limit Update software None
1327 Receipt printer Theminal printer, command error Update software None
1328 Receipt printer Theminal printer, parameter error None
Printing width is in conflict with the
1329 Receipt printer None
left-margin
1330 Receipt printer Alignment setting error None
1332 Receipt printer Printer underline error None
1333 Receipt printer Top-margin setting error Check configuration file or update software None
1334 Receipt printer Bottom-margin setting error None
1335 Receipt printer Paper empty setting error None
1336 Receipt printer Fail to read a BMP flie None
The width of bitmap is in conflict with
the left-margin
1338 Receipt printer Paper jam at exit slot Take out the paper None
1339 Receipt printer Receipt is thrown away Check and repair the receipt printer None
1340 Receipt printer Fail to insert character Update software None
1341 Receipt printer Fail to insert bar code Update software None
1351 Receipt printer Fast feeding error Check and repair the receipt printer None
Fail to allocate mermory when calling
1352 Receipt printer Update software None
print interface
Check and repair the knife or replace the
1354 Receipt printer Cutter error None
receipt printer
1355 Receipt printer Theminal printer, new-line error Check and repair the receipt printer None
Adjust the current limiting resistance of the
print head to improve the detecting
1357 Receipt printer Black mark position error None
sensitivity, then check if the print paper is
in correct format
1) Check the transport agency
1358 Receipt printer Theminal printer, cutting position error 2) Check if something is jammed at cutting None
position
1) Initialization
1359 Receipt printer Theminal printer, RAM error 2) If the problem occurs again replace the None
controling board
1360 Receipt printer Print impulse error Check the printer head None
1361 Receipt printer Print data is not clear or complete Clear the jams or repair the printer head None
1370 Receipt printer Therminal printer, paper empty Replenish paper None
1374 Receipt printer Therminal printer, printer head is Close the paper guide None
1375 Receipt printer USB communication error Check configuration file or update software None
1376 Receipt printer Fail to read configuration file Check configuration file or update software None
1377 Receipt printer Cut from the bottom-margin Check the knife None
1378 Receipt printer Retracting receipt error Clear exit slot or recycling bin None
1379 Receipt printer Fail to get serial number Check the communication cable and retry None
1380 Receipt printer Fail to get the printer type number Check the communication cable and retry None
1) Clear all tracks
1381 Receipt printer Paper jam 2) If the problem occurs repeatedly repair None
the recipt printer
1) Delay the printing task
1382 Receipt printer Printer head over-heat 2) If the problem occurs repeatedly repair None
the recipt printer
1383 Receipt printer Fail to find firmware file Check the configuration file or update None
software
1384 Receipt printer Fail to open firmware file Check the configuration file or update None
1385 Receipt printer Version mismatch software
Check the configuration file or update None
1386 Receipt printer Fail to update firmware repair or replace the receipt printer None
Communication parameter or Check the configuration file or update
communication initralization error software
1397 Receipt printer Fail to send data None
Check communication cable or repair the
1398 Receipt printer The data received is wrong None
receipt printer
1399 Receipt printer Operation timeout None
Check communication cable or repair the
1411 Journal printer Other errors None
receipt printer
1412 Journal printer Fail to send data to serial port Retry or update software None
1413 Journal printer Parameters setting error Retry or update software None
FW version number is the same as that
1414 Journal printer Prompt, ignore None
of the module when updating
1421 Journal printer Fail to write data to buffer file Retry or update software None
1422 Journal printer Fail to process the data in buffer file Retry or update software None
1426 Journal printer Fail to allocate mermory Retry or update software None
1427 Journal printer Fail to read BMP file Retry or update software None
Width of the bitmap is in conflict with
1428 Journal printer Change parameter and retry None
the print left-margin
Print width of the printer is in conflict
1429 Journal printer Change parameter and retry None
with the print left -margin
1441 Journal printer Paper low error Replenish paper None
1) Check if communication cable works
1442 Journal printer Data sent to printer error abnormally None
2) Replace the control board
1443 Journal printer Fail to clear the buffer Replace the control board None
1) Check configuration parameter
1444 Journal printer Character interval setup error None
2) Update software
1) Check configuration parameter
1445 Journal printer Print data overrun the limit None
2) Update software
1447 Journal printer illegal command Update software None
Check and repair the printer and
1448 Journal printer Fail to set the printcolor None
communication cable
1449 Journal printer New-line failure Check and repair the printer head None
1451 Journal printer RAN error Replace the control board None
1) Check and clear the paper jam
1452 Journal printer Print pulse error None
2) Examine and repair the printer head and
1453 Journal printer Paper empty error ribbon
Replenish paper None
1454 Journal printer Buffer printing failed Contact to the supplier and update software None
1455 Journal printer Data received is wrong Contact to the supplier and update software None
1456 Journal printer Fail to move the print head Check the printer head None
1457 Journal printer Print head over-heat Check the printer head None
1458 Journal printer Invalid newline parameter Contact to the supplier and update software None
1459 Journal printer Paper jam Clear the paper None
1460 Journal printer Parameter setup of line interval is Contact to the supplier and update software None
invaild
Parameter setup of character interval is
1461 Journal printer Contact to the supplier and update software None
invaild
Parameter of feeding or returning paper
1462 Journal printer Contact to the supplier and update software None
is invaild
1463 Journal printer Bitmap format error Contact to the supplier and update software None
1464 Journal printer Rolling paper error Contact to the supplier and update software None
1465 Journal printer Format of the chacater string error Contact to the supplier and update software None
1466 Journal printer Reading configuration file error Contact to the supplier and update software None
1467 Journal printer Allocating PC memory error Contact to the supplier and update software None
1468 Journal printer Head in/down level error Please check the thermal head None
1469 Journal printer Alignment setting error Contact to the supplier and update software None
1470 Journal printer Printer is busy Contact to the supplier and update software None
1471 Journal printer Bitmap format is not set Contact to the supplier and update software None
Check configuration file, sepecify a
1472 Journal printer Firmware file is not found None
program for printer
1473 Journal printer Fail to open Firmware file Contact to the supplier and update software None
1474 Journal printer Versions does not match Contact to the supplier and update software None
1475 Journal printer Fail to update Firmware Contact to the supplier and update software None
1476 Journal printer Fial to earse FLASH Replace the faulty equipment None
1480 Journal printer Sequence number reading/wrinting Replace the faulty equipment None
1481 Journal printer error
Sequence number has been set Contact to the supplier and update software None
Check and repair the hardware and
1497 Journal printer Fail to send data None
communication cable
1498 Journal printer Communication parameter setup error None
communication cable
1499 Journal printer Operation timeout None
communication cable
1511 Invoice pirnter Other errors None
hardware is abnormal
1512 Invoice pirnter Fail to send data to the serial port Update software None
1545 Invoice pirnter Print data length is over-limit Update software None
1546 Invoice pirnter Command error Update software None
Check if the cutter is jammed or the motor is
1547 Invoice pirnter Cutter error in poor contact, and check the cutter and the None
cables
Mechanical fault, please check the
1548 Invoice pirnter New-line error None
mechanical transmission for the part of exit
1549 Invoice pirnter Configuration file parameter error paper
Contact the supplier and update the software None
No black mark on the paper or paper jam,
1551 Invoice pirnter Black mark position error None
please check the paper roll
Cutter sensor fault or cutter jam, check the
1552 Invoice pirnter Cutter position error None
cutter please
1553 Invoice pirnter RAM error Main control board fault, replace it please None
Print head jam, check if the ribbon or the
1554 Invoice pirnter Print pulse error None
paper is jammed
1555 Invoice pirnter Paper low error Replenish paper None
1556 Invoice pirnter Print head over-heat Reduce the printed data or put off the print None
Printer internal error, paper is jammed
1557 Invoice pirnter Clean the jammed paper None
in internal sensor
Printer external error, paper is jammed
1558 Invoice pirnter Clean the jammed paper None
in external sensor
Illegal interval parameter, please contact the
1560 Invoice pirnter Paper cutting interval error None
supplier
Illegal font parameter, please contact the
1561 Invoice pirnter Font setup error None
supplier
Illegal width parameter, please contact the
1562 Invoice pirnter Paper width setup error None
supplier
Illegal row space parameter, please contact
1563 Invoice pirnter Row space setup error None
the supplier
Illegal word space parameter, please contact
1564 Invoice pirnter Word space setup error None
the supplier
Illegal command parameter, please contact
1565 Invoice pirnter Command error None
the supplier
1599 Invoice pirnter Operation timeout None
Font configuration file error or non-
1811 Diagnostic unit Check the font configuration file None
existence
Change the coordinate of start point or
1812 Diagnostic unit Data discarded None
reduce the size of bitmap
replace the keypad or do not press the key
1821 Diagnostic unit Keypad error None
during self-test
Display screen or cable fault, check if the
1822 Diagnostic unit Display fault cable is in good connection, or replace the None
display screen
Font libraries chip or control board fault,
1823 Diagnostic unit Display disorder characters or none None
replace the chip or control board
1824 Diagnostic unit Undefined command Contact the supplier and update the software None
1825 Diagnostic unit Parameter error Contact the supplier and update the software None
1826 Diagnostic unit Database access error Contact the supplier and update the software None
1827 Diagnostic unit Maintenance initialization error Contact the supplier and update the software None
1828 Diagnostic unit Keypad read format error or other error Contact the supplier and update the software None
1829 Diagnostic unit The parameter is too long Contact the supplier and update the software None
1830 Diagnostic unit Communication port initialization error Check communication configuration file None
configuration file error or dynamic
1831 Diagnostic unit Contact the supplier and update the software None
memory request error
1832 Diagnostic unit Fail to creat DC Contact the supplier and update the software None
1833 Diagnostic unit Fail to creat font Check font configuration file None
Check if the file is existent, or if it is a
1834 Diagnostic unit Fail to read bitmap file None
bitmap file
Initialization, check and repair the hardware
1899 Diagnostic unit operation timeout None
when the problem still existence
1901 User keypad Unsupported parameter Contact the supplier and update the software None
1902 User keypad Pin not inputted Contact the supplier and update the software None
The file in hardware encryption card is Hardware encryption card is illegal or is
1903 User keypad None
invalid damaged, please replace it
No hardware encryption card or card
Fail to detect valid hardware encryption
1904 User keypad damage, please insert or replace the card, or None
card
examine and repair the hardware
1905 User keypad Unsupported command Contact the supplier and update the software None
1906 User keypad Control board or battery error Change the faulty hardware None
The data in hardware encryption card or Hardware encryption card is illegal or
SAM is invalid damaged, please replace it
1908 User keypad Initialization error Contact the supplier and update the software None
1909 User keypad Unsupported command in encryption Contact the supplier and update the software None
state Hardware encryption card or hardware fault,
1910 User keypad Card operation failure please replace the card or examine and None
repair the hardware
1911 User keypad MAP table error Contact the supplier and update the software None
XOR checking character in command
1912 User keypad Contact the supplier and update the software None
data package is incorrect
1913 User keypad The data received can not be identified Contact the supplier and update the software None
1914 User keypad Fail to send ENQ Contact the supplier and update the software None
When the times of illegal use of key exceed
1915 User keypad Key locked safety limit, the key will be locked, please None
replace the hardware encryption card
1916 User keypad Illegal command sequence Contact the supplier and update the software None
1917 User keypad Waiting for ACK response overtime None
1918 User keypad Waiting for command response Contact the supplier and update the software None
overtime 1. Illegal hardware encryption card is illegal
1920 User keypad Specified key non-existence or is damaged, please replace it; None
2. Software error, please contact the supplier
Hardware encryption card is illegal or
1921 User keypad Authentication code error None
damaged, please replace it
Illegal use of hardware encryption card,
1922 User keypad Safety status does not meet condition None
please contact the supplier
Invalid data in hardware encryption Hardware encryption card is illegal or
card damaged, please replace it
Insufficient space in hardware Hardware encryption card is illegal or
encryption card damaged, please replace it
1. Illegal hardware encryption card is illegal
Incorrect hardware encryption card
1925 User keypad or is damaged, please replace it; None
command
Incorrect hardware encryption card
command type
Illegal use of hardware encryption card,
Data requiring authentication is
1927 User keypad please use correct authentication data to None
incorrect
acquire corresponding right
Random number not gotten before
external authentication
Hardware encryption card command
length error
Undefined error of hardware encryption Hardware encryption card is illegal or
Invalid record in hardware encryption Hardware encryption card is illegal or
1932 User keypad Hardware encryption card locked None
Data field parameter error in the
command of hardware encryption card
The file in hardware encryption card is Hardware encryption card is illegal or
invalid damaged, please replace it
1935 User keypad Invalid hardware encryption card status None
1936 User keypad P1, P2 parameters incorrect None
Use condition does not meet Illegal use of hardware encryption card,
requirement please contact the supplier
1938 User keypad Authentication error None
1939 User keypad Fail to write hardware encryption card None
Unsupported function of hardware Hardware encryption card is illegal or
1941 User keypad Command sending error Contact the supplier and update the software None
File type mismatch in hardware Hardware encryption card is illegal or
PIN length required in MAP table
1943 User keypad longer than actual PIN length inputted, Contact the supplier and update the software None
or not in value range 4～12
1944 User keypad PIN length inputted less than 4 Contact the supplier and update the software None
1945 User keypad Parameter is void pointer or length error Contact the supplier and update the software None
The format of response data package
received is incorrect
define the key postion by the value of the
1948 User keypad Sticky key None
return key
Data which is ready to be read has Password incorrect, please input correct
wrong length password
Password incorrect, please input correct
1979 User keypad The checking code desired is incorrect None
password
Password checking incorrect, and the Password incorrect, please input correct
password can be retried 1 time password
1. Shutter jam, please clean it;
Shutter half-open, as a result, fail to
2051 Withdrawal shutter 2. Sensor fault, Replace the fault sensor None
open the shutter
board;
3. Shutter
1. Motor fault,
jam, please replace
clean it;it
Shutter half-open, as a result, fail to
2052 Withdrawal shutter 2. Sensor fault, Replace the fault sensor None
close the shutter
board;
2053 Withdrawal shutter Serial port parameter error 4. Motor fault, file
Configuration please replace
error, pleaseit check it None
1. Sensor fault, Replace the fault sensor
2054 Withdrawal shutter Other errors None
board;
2.
1. Shutter
Check ifcontrol boardis fault,
the shutter jammed,please replace
if is,
Shutter closed fully, as a result, fail to please remove the foreign matter;
2055 Withdrawal shutter None
open the shutter 2. Sensor fault, Replace the fault sensor
board;
Shutter state unknown, as a result, fail 3. Sensor
1. Motor fault,
fault, please
pleasereplace
replace itit
to open the shutter 2. Shutter control board fault,please replace
it Check if the shutter is jammed;
1.
Shutter opened fully, as a result, fail to 2. Sensor fault, please Replace the fault
close the shutter sensor board;
3. Motor fault, please replace it
Shutter state unknown, as a result, fail 1. Sensor fault, Replace the fault sensor
to close the shutter board;
2. Sensor
1. Shutter fault,
control board the
Replace fault, please
fault replace
sensor
2059 Withdrawal shutter Shutter state unknown None
board;
1. The communication cable is in poor
connection;
2060 Withdrawal shutter Receiving data error None
2. The communication cable is connected
incorrectly
2061 Withdrawal shutter Fail to send data Contact the supplier and update the software None
1. Check if the withdrawal shutter is
The shutter isn't closed. As a result, it jammed
fails to be moved slightly 2. Sensor fault, please Replace the fault
sensor board
3. Check
1. Motor fault,
if the withdrawal
please replace
shutter
it is
The shutter is jammed and fails to be
jammed
2070 Withdrawal shutter closed. As a result, it fails to be moved None
2. Sensor fault, please Replace the fault
slightly
sensor board
3. Check
1. Motor fault,
if the withdrawal
please replace
shutter
it is
The shutter control board is broken
jammed
2071 Withdrawal shutter down. As a result, the shutter fails to be None
2. Sensor fault, please Replace the fault
moved slightly
sensor board
3. Motor
Check fault,
if the please replacecable
communication it or
2099 Withdrawal shutter Serial port command returning timeout None
Accepted banknote is inserted, normal
2100 Bill acceptor Status prompt, ignore None
code
Unaccepted banknote inserted, normal
code
2102 Bill acceptor Cashbox nearly full Ignore or clear the cash-box None
Notes have been transported to the
cash-box
Notes have been transported to the exit
slot
2122 Bill acceptor Banknote is withdrawn after inserted Status prompt, ignore None
Operation is incorrect; banknotes
returned from LCD control board all
2124 Bill acceptor error
Exit slot not empty Warning code, take the note away None
2128 Bill acceptor No result from NV Warning code, ignore None
More than one banknote inserted or
2134 Bill acceptor Warning code, ignore None
banknote too dirty
2135 Bill acceptor Banknote not identified Warning code, ignore None
2136 Bill acceptor Denomination not selected Warning code, ignore None
2137 Bill acceptor Genuineness test failed Warning code, ignore None
2138 Bill acceptor Banknote not at BV Warning code, ignore None
2139 Bill acceptor Banknote not at stacker Warning code, ignore None
2140 Bill acceptor Banknote not at exit slot Warning code, ignore None
Initialize the machine; if initialization failed,
2141 Bill acceptor Cleaning transport failed None
Note jam and stacking failed when the Initialize the machine, if initialization failed,
2142 Bill acceptor {E01}
note is transported to cashbox remove the note manually in power-off state
Initialize the machine, if initialization failed,
2143 Bill acceptor Single note exit failure {E02}
remove the note manually in power-off state
2144 Bill acceptor Note error when transported to cashbox {E03}
2145 Transport jam, fail to transport the Initialize the machine, if initialization failed,
note to the stacker remove the note manually in power-off state
1. Remove the note manually in power-off
state;
Internal jam, fail to transport the note to
2146 Bill acceptor 2. Check if the power cable is in good {E05}
the cash-box
connection;
3. Check if the communication cable which
links upper and lower unit is in good
1. Check if the NV100 exists;
2. Check if the power cable and
2156 Bill acceptor No communication with NV {E30}
communication cable of NV100 are
connected properly;
NV100 initialization error, NV100 3. Check
Wait if theand
a minute CF the
carderror
is inserted to NV100
will disappear
startup after the NV100 startup
2160 Bill acceptor Stacker communication fault {E50}
1. Check if the cashbox exists;
2. Check if the cashbox is in position;
2164 Bill acceptor Cashbox not locked or no cashbox {E54}
3. Check if the cashbox is locked;
4. Check if it is cashbox lock sensor fault
Error occurs when banknote is Initialize the machine; if initialization failed,
2169 Bill acceptor None
transported to cashbox please contact the supplier
Error occurs when banknote exits from Initialize the machine; if initialization failed,
BV examine and repair the faulty device
Error occurs when banknote transported Initialize the machine; if initialization failed,
to stacker examine and repair the faulty device
Error occurs when banknote exits from Initialize the machine; if initialization failed,
stacker examine and repair the faulty device
2173 Bill acceptor Invalid parameters
examine and repair the faulty device
2174 Bill acceptor Other faults
examine and repair the faulty device
First check if the machine is in validation
mode, then
1. Check if there is no lower unit in cashbox
assembly; if is, it is normal to see S00 and
Transport system in standby state, not
2175 Bill acceptor S01 state codes; {S00，S01}
receive banknote
2. Check if the power cable and
communication cable of cashbox assembly
are connected properly;
3. Check if it is cashbox assembly hardware
Cleaning the note in transport system is fault
2176 Bill acceptor Ignore None
not done
2177 Bill acceptor Note jam in transport system None
2178 Bill acceptor entry slot not empty warning Clean the note at entry slot None
2179 Bill acceptor Exit slot not empty warning Clean the note at entry slot None
2180 Bill acceptor The note is not aligned with the roller None
2181 Bill acceptor Hardware error None
The module is not connected to cashbox Initialize the machine; if initialization failed,
frame please contact the supplier
2183 Bill acceptor No cashbox IButton None
2191 Bill acceptor Configuration file error Please contact the supplier None
2192 Bill acceptor Commanager error Please contact the supplier None
2193 Bill acceptor Serial port operation error Please contact the supplier None
2194 Bill acceptor Fail to send data Please contact the supplier None
2195 Bill acceptor Fail to receive data Please contact the supplier None
2196 Bill acceptor Data verification error Please contact the supplier None
2197 Bill acceptor The format of data received is wrong Please contact the supplier None
2198 Bill acceptor Module busy Please contact the supplier None
2199 Bill acceptor Communication timeout Please contact the supplier None
2410 Deposit shutter Sensor fault Clean the sensor None
2420 Deposit shutter The shutter fail to open since it's locked
2421 Deposit shutter The shutter fail to close since it's locked
2422 Deposit shutter The shutter is half-opened since it's 1. Shutter is jammed, check if there is
locked
The shutter state is unknown since it's foreign object at shutter;
2423 Deposit shutter None
locked 2. Position sensor bad, check if the position
2424 Deposit shutter The shutter is closed since it is unlocked sensor is covered by foreign object
The shutter is half-opened since it is
2425 Deposit shutter
unlocked
1. Shutter is jammed, check if there is
The shutter is opened since it is foreign object at shutter;
unlocked 2. Position sensor bad, check if the position
sensor is covered by foreign object
1. Shutter is jammed, check if there is
The shutter state is unknown since it is foreign object at shutter;
unlocked 2. Position sensor bad, check if the position
sensor is covered by foreign object
2428 Deposit shutter Motor is blocked or sensor fault Check the sensor and the mechanism None
2429 Deposit shutter Foreign matter at the shutter Check the sensor and the mechanism None
Retry or check if the communication cable
2431 Deposit shutter The data received is wrong None
works abnormally
2432 Deposit shutter Illegal command Contact the supplier and update the software None
2433 Deposit shutter Serial port parameter error Please check the configuration file None
2434 Deposit shutter Sending data error Contact the supplier and update the software None
2435 Deposit shutter Invalid parameter Contact the supplier and update the software None
2499 Deposit shutter Communication timeout None
hardware is normal
2906 UPS assembly Normal code Ignore None
2916 UPS assembly Bypass mode Ignore None
2918 UPS assembly Inverter mode Ignore None
2919 UPS assembly Inverter mode (for on-line UPS) Ignore None
2920 UPS assembly Self-test Ignore None
2925 UPS assembly Power on Ignore None
2926 UPS assembly Power off Ignore None
2939 UPS assembly Battery voltage under normal level Check to restore the mains None
2940 UPS assembly Main supply beyond the upper limit Check to restore the mains None
2941 UPS assembly Bypass voltage beyond normal level Check to restore the mains None
2942 UPS assembly Battery voltage beyond normal level Check to restore the mains None
2943 UPS assembly Main supply over-limit Check to restore the mains None
2944 UPS assembly Frequency over-limit Check to restore the mains None
2945 UPS assembly Rectifier fault UPS fault, replace it None
2946 UPS assembly Inverter fault UPS fault, replace it None
2947 UPS assembly Charger fault UPS fault, replace it None
2948 UPS assembly Battery fault UPS fault, replace it None
Check the loads, if necessary, remove some;
2949 UPS assembly Overload None
or check if the load is in short circuit
2950 UPS assembly Too high temperature Restart the UPS after a while None
2955 UPS assembly Equipment fault Examine and repair the UPS None
Check the communication cable and port
2963 UPS assembly Communication error None
parameters
Check the communication cable, port
2999 UPS assembly Communication timeout None
parameters or COM component
The parameter of control software is wrong.
3021 GPIO Parameter error None
Please contact the supplier to solve the
3022 GPIO GPIO main board error problem check the configuration file
Please None
3023 GPIO IO configuration error GRGBankingGPIOCfg.ini None
3024 GPIO Fail to create the thread Contact the supplier and update the software None
3025 GPIO The equipment is occupied Release the process that occupy GPIO None
3041 GPIO Incomplete components Replenish the components None
3042 GPIO Haven't initilized yet Contact the supplier and update the software None
3043 GPIO Unsupported command Contact the supplier and update the software None
3044 GPIO Fail to call the components Check if the driver installation is complete None
3045 GPIO Software fault Contact the supplier and update the software None
3046 GPIO Other errors Software error, please contact the supplier None
Check the configuration file, then update the
3047 GPIO CPU and the driver program mismatch None
driver
3301 GPIO Fail to find TYPEB card 1) Card is not in read/write area, so please None
3302 GPIO Fail to select TYPEB card put the card in that area None
3303 GPIO Fail to find TYPEA card 2) Antenna circuit fault, please replace the None
antenna
1) Card isboard or RFfrom
removed board
the read/write area
during operation, ignore
3304 GPIO TYPEA card anti-collision failure None
2) Antenna circuit fault, please replace the
antenna board or RF board
1) Card is not in read/write area, so please
put the card in that area
3305 GPIO Fail to find 080 card None
1) Card is removed from the read/write area
3306 GPIO Fail to select 080 card None
1) Card is not in read/write area, so please
put the card in that area
3307 GPIO Fail to find the card None
Card is not in or far away from read/write
3313 GPIO Fail to select TYPEB card None
area, so please put the card in that area
3314 GPIO 020 card validating password failure Password error, replace related SAM card None
Card is removed from the read/write area
3315 GPIO 020 card read failure None
3316 GPIO 020 card write failure None
3317 GPIO Fail to stop 020 card operation None
Software parameter transport error, please
3318 GPIO Parameters error None
3319 GPIO No power to SAM card Please power the SAM card None
There is no SAM card in card base, please
3320 GPIO No SAM card, power-on failure None
insert it
3321 GPIO No response from SAM card SAM card is damaged, please replace it; None
3322 GPIO Non T=0 card SAM card is damaged, please replace it; None
No ATR returned after powering the
3323 GPIO SAM card is damaged, please replace it; None
SAM card
Card is not in or far away from read/write
3330 GPIO TYPEA card selection failure None
area, so please put the card in that area
Illegal key parameters, please replace
3331 GPIO Fail to download key for TYPEA card None
software or contact the supplier
Card wallet format illegal, replace or
3332 GPIO TYPEA card verification error None
initialize the card
3333 GPIO TYPEA card authentication failure Password error, replace related SAM card None
3334 GPIO TYPEA card read failure None
3335 GPIO TYPEA card write failure None
3336 GPIO TYPEA card value increment failure None
2) Illegal card wallet format, please replace
or initialize the card
3337 GPIO TYPEA card value decrement failure None
3) Illegal card wallet format, please replace
or initialize the card
Sector number over-limit, please contact the
3338 GPIO TYPEA card sector number error None
supplier
3339 GPIO TYPEA card verification mode error Software error, please contact the supplier None
3340 GPIO TYPEA key error Replace the key None
3341 GPIO TYPEA without right Right limited None
3342 GPIO TYPEA value error Data format error, initialize the card None
RF card reader, 080 card authentication
3345 GPIO Key error or card damaged, replace the card None
error
Card is not in read/write area, please put the
3346 GPIO 080 card read failure None
card in that area
Card is not in read/write area, please put the
3347 GPIO 080 card write failure None
card in that area
Data error or card is not in read/write area,
3348 GPIO 080 card value read failure None
please put the card in that area
3349 GPIO 080 card value write failure None
3350 GPIO 080 card value increment failure None
Data error or card is not in read/write area,
3351 GPIO 080 card value decrement failure None
please put the card in that area
3352 GPIO 080 common purse value decrement None
3353 GPIO failure
080 commit failure None
3356 GPIO The command is too long Please replace software or contact the None
3357 GPIO Unidentified errors Replace the firmware or contact the supplier None
Undefined command or command with
3358 GPIO Command error illegal data, please replace the software or None
3359 GPIO SAM card operation error None
Fail to select the file, key or file
3360 GPIO None
checking error
3361 GPIO SAM card authentication error None
3362 GPIO SAM card non-safety SAM card is damaged or illegal, please None
3363 GPIO The key is locked replace the card or contact the supplier None
3364 GPIO SAM card cannot find the file None
3365 GPIO SAM card cannot find the record None
3366 GPIO Invalid MAC None
3367 GPIO Unsupported key index None
3388 GPIO Fail to read file (binary file) File is damaged, please check None
3389 GPIO File is too big File is too big, please check None
File non-existence or file name error, please
3390 GPIO Fail to open file None
check
3391 GPIO Equipment configuration error Check the configuration file None
IC card base or CPU board fault, replace the
3392 GPIO Fail to eject the card None
card base or CPU board
3393 GPIO Serial Port configuration error check the serial port configuration file None
Communication port error, please replace
3394 GPIO NAK received, data sent error None
software or contact the supplier
Communication line is interfered, check the
3395 GPIO Data received error None
communication line
Memory lack, check the memory or contact
3396 GPIO ENQ sending error None
the supplier
Initialization and retry, if the problem still
3397 GPIO Command sending error None
existence update software
Communication line is interfered or
3398 GPIO Waiting ACK timeout None
interrupted, check the communication line
Communication line is interrupted, check the
3399 GPIO Waiting response timeout None
communication line
3421 Envelope deposit unit Envelope already exist Error occurs during transaction None
Empty envelopes in transport are nearly
3424 Envelope deposit unit Please replenish envelopes None
used up
3425 Envelope deposit unit The envelope is ejected Error occurs during transaction None
3426 Envelope deposit unit Transaction is canceled Error occurs during transaction None
3451 Envelope deposit unit Fail to send command Contact the supplier and update the software None
3453 Envelope deposit unit Equipment is in transaction state Contact the supplier and update the software None
3454 Envelope deposit unit Returned data verification error None
3455 Envelope deposit unit Returned data verification error None
3456 Envelope deposit unit Invalid requesting command None
3457 Envelope deposit unit Other errors None
3459 Envelope deposit unit Serial port operation error None
3478 Envelope deposit unit Printer ribbon abnormal Check if the ribbon is installed properly 24
Check if the envelopes are placed properly;
3479 Envelope deposit unit Fail to feed envelope if necessary, mechanically adjust the feeding 2
clearance according to related instructions
Envelope store operation abnormal or Check if storing is abnormal, and clear the
3480 Envelope deposit unit 3
cashbox full cashbox
Check if there is envelope of abnormal size
3481 Envelope deposit unit Envelope is too short 5
in transport
Check if there is envelope of abnormal size
3482 Envelope deposit unit Envelope is too long 6
in transport
Check if the operation is normal, and if the
3483 Envelope deposit unit Envelope feeding erro 7
envelope is jammed
3484 Envelope deposit unit Abnormal data received Contact the supplier and update the software 8
3485 Envelope deposit unit Command sequence error Contact the supplier and update the software 9
3486 Envelope deposit unit Print position error Check if the print assembly is in proper 0A
3487 Envelope deposit unit Cashbox abnormal Check if the cashbox is in position 0C
1. Check if the envelope is jammed in
Sending envelope from the transport transport, remove the jammed envelope;
3488 Envelope deposit unit 0D
error 2. Sensors in transport fault, clean or
Replace the fault sensors
1. Check if the shutter is jammed by foreign
3489 Envelope deposit unit Shutter error matter, if is, please remove them; 0F
2. Shutter sensor fault, Replace the fault
sensor
1. Check if the envelope is jammed in
transport, remove the jammed envelope;
3491 Envelope deposit unit No envelope (envelope store command) 12
2. Sensors in transport fault, clean or
Replace the fault sensors
1. Check if the foreign matter is jammed in
transport, if is, please remove them;
3492 Envelope deposit unit Over-current motor 13
2. Control board fault, please contact the
supplier
3493 Envelope deposit unit Flash–ROM erasing/writing error Control board fault, please contact the 14
supplier
Internal sensors fault, clean or Replace the
3498 Envelope deposit unit Internal sensors error 23
fault sensors
3499 Envelope deposit unit Communication abnormal None
3500 Fujitsu passbook printer Passbook printer works properly Normal code None
3501 Fujitsu passbook printer Passbook in the printer Normal code None
3502 Fujitsu passbook printer Print firmware at the entry Normal code None
3503 Fujitsu passbook printer Print firmware non-existence Normal code None
3504 Fujitsu passbook printer Print firmware in the stacker Normal code None
3505 Fujitsu passbook printer Print firmware at the last printable line Normal code, page turning is needed None
3506 Fujitsu passbook printer Print firmware at the last printable line Normal code, ignore None
3520 Fujitsu passbook printer No firmware Insert the passbook None
3521 Fujitsu passbook printer Invalid firmware format Check the passbook None
3522 Fujitsu passbook printer Page error Re-send the command None
Magnetic stripe blank, which happen
3523 Fujitsu passbook printer Check the passbook None
when the data cannot be read
3524 Fujitsu passbook printer Unsupported track number Re-send the command None
3525 Fujitsu passbook printer Buffer full Wait or clear the buffer area None
Invalid parameter; over-length data or
3526 Fujitsu passbook printer Input the correct parameter again None
parameter
3527 Fujitsu passbook printer Command sequence error Re-send the command None
3528 Fujitsu passbook printer Unsupported command Software error, please contact the supplier None
3529 Fujitsu passbook printer The printer busy Wait or clear printing None
3530 Fujitsu passbook printer Fail to send the print data Re-send the command None
The print content overrun the firmware
3531 Fujitsu passbook printer Re-send the command None
limit
3532 Fujitsu passbook printer Receive illegal data Re-send the command None
3533 Fujitsu passbook printer The passbook is ready to be withdrawn Withdraw the passbook None
3550 Fujitsu passbook printer COM communication error Re-send the command None
The desired firmware format hasn't been
3551 Fujitsu passbook printer Check the configuration file None
found
The machine is off-line and ready to
3552 Fujitsu passbook printer Make the machine on-line None
execute the command
3553 Fujitsu passbook printer Recycling box full Clean up the recycling box None
3554 Fujitsu passbook printer Shutter operation failure Initialization None
3555 Fujitsu passbook printer Firmware page turning failure Initialization None
3556 Fujitsu passbook printer Passbook jam Initialization None
Checking error while reading the Take the passbook back, then re-send the
3557 Fujitsu passbook printer None
magnetic strip command
3558 Fujitsu passbook printer Mechanical transmission error Initialization None
3599 Fujitsu passbook printer Operation timeout Initialization None
{81010X00XX
3721 HCM cash module Notes remain in entry slot Ignore
0000}{81020X
00XX0000}
{8218XX30310
000}{8218XX3
3722 HCM cash module Note transporting while initialization Ignore
0420000}{8218
XX323X0000}{
8218XX324X0
{821B0X00XX
0000}{821C010
3723 HCM cash module Notes remain in entry slot Ignore
XXX0000}{821
C020XXX0000
3724 HCM cash module Notes remain in entry slot Ignore }{821C0X00X
{821C0X00XX
3725 HCM cash module Notes remain in stacker Ignore 0000}
{821D0100XX
3726 HCM cash module Notes remain in entry slot Ignore 0000}
{821E00000000
3727 HCM cash module Notes in cash-box 1 Ignore 00}
{821F00000000
3728 HCM cash module Notes remain in stacker Ignore 00}
{822000000000
The movement of damper in entry slot {824001000000
3729 HCM cash module Check if the entry slot is in abnormal status
is timeout 00}
3730 HCM cash module Note in entry slot Correctly replace the note {83020100XX0
3731 HCM cash module The note is not in position in entry slot Correctly replace the note 000}
{83020200XX0
3732 HCM cash module Note in entry slot Correctly replace the note 000}
{83020400XX0
3733 HCM cash module The note is not in position in entry slot Correctly replace the note {83020X00XX
Check if the slot works normally, e.g. if the 0000}
{830505303000
3734 HCM cash module Entry slot shutter is in abnormal status
sensor is dirty 00}
After closing the entry slot shutter, it is {83050532XX0
3735 HCM cash module Turn the unit off then on
moved incorrect position 000}{83050534
The shutter of entry slot is in abnormal Check if the slot works normally, e.g. if the {830505353000
3736 HCM cash module
status sensor is dirty 00}
After closing the entry slot shutter, it is {83050536XX0
3737 HCM cash module Turn the unit off then on
moved incorrect position 000}
The shutter of entry slot is in abnormal Check if the slot works normally, e.g. if the {830506303000
status sensor is dirty 00}
{830506313100
3739 HCM cash module Fail to open the shutter of entry slot Check the shutter 00}{83050632
XX0000}{8305
Front/rear shutter of lower unit is 0634300000}
{83070000XX0
3740 HCM cash module Re-store the shutter
opened while executing "Read info" 000}
3741 HCM cash module No note in entry slot Ignore {840X0000000
3742 HCM cash module The notes deposited are over-limit Take out the extra notes 000}
{850100000000
3743 HCM cash module The notes rejected are over-limit Take out the notes rejected 00}
{860200000000
00}
{870100000000
The notes in entry slot are taken away
3744 HCM cash module Check if illegal operation 00}{870200000
forcefully
00000}{870400
Check if foreign matter jams are in the 00000000}
{880XXX0000
3745 HCM cash module Fail to feed the notes
transport 0000}
Electronic combination lock is in {88200X00XX
{8D0100XXXX
3746 HCM cash module Check the lock
abnormal status 0000}
3747 HCM cash module Amount of notes in entry slot over-limit Input the notes by several times {8E0100000000
It may caused by fake or unqualified note 00}
{8F0100000000
3748 HCM cash module Note reject while counting
inputting, just do nothing 00}
The transport belt which is used to tie {920100000000
3749 HCM cash module Check the belt
the notes moves to the end 00}
3750 HCM cash module Fail to feed notes Check if the notes are rejected to feed in {93XX0000000
The unit is not in position, and the 000}
{83080001XX0
3751 HCM cash module Push the unit in position and lock URJB
shutter of upper reject bin （URJB ） 000}
is unlocked
"Retract Slot" is executed after shutter {830507000000
3752 HCM cash module Retract the note then do nothing
closing failure, then the shutter is closed 00}
"Retract Slot" is executed after shutter {830508000000
3753 HCM cash module Retract the note then do nothing
closing failure, then the shutter is closed 00}
3754 HCM cash module Downloading the firmware program Updating, please wait… None
Hardware version is not the same as the
3755 HCM cash module No need to update None
downloaded one
3771 HCM cash module Other error Communication or hardware fault, please None
3772 HCM cash module Data sending error check communication configurations, cables None
3773 HCM cash module Data receiving timeout or hardware devices None
3774 HCM cash module Format error of data packet received None
Software fault, please contact the supplier
3775 HCM cash module Command error None
3776 HCM cash module Unit busy error Re-initialize the unit None
3777 HCM cash module Data link error Communication or hardware fault, please None
3778 HCM cash module Waiting for command timeout check communication configurations, cables None
Amount of note withdrawal is not or hardware devices
3779 HCM cash module consistent with that of dispense in each Count the note amount None
cassette
Communication or hardware fault, please
3780 HCM cash module Serial port operation error check communication configurations, cables None
or hardware devices
3781 HCM cash module Abnormal operation Re-initialize the unit None
The info after initialization is different
3782 HCM cash module None
from that gotten by the unit Software fault, please contact the supplier
3783 HCM cash module Log file error None
3784 HCM cash module Serial port parameter setup error check communication configurations, cables None
or hardware devices
Turn the unit off then on, if the problem still
Sensor or motors of the unit work 4******，
3790 HCM cash module remains, please refer to the manual and
abnormally 501****
check the corresponding sensors or motors
3791 HCM cash module BN is not shut down Shut down the shutter and re-initialize it 51101**
3792 HCM cash module Front shutter of lower unit is opened Close the shutter and re-initialize it 51102**
The stacker is not closed firmly or in 51103**，
3793 HCM cash module Close the stacker then re-initialize
abnormal status 59641*0
The transport belt which is used to tie
3794 HCM cash module Check the belt 51104**
the notes moves to the end
3795 HCM cash module Notes remain in the stacker Clear the notes 51105**
3796 HCM cash module Rear shutter of lower unit is opened Close the shutter and re-initialize it 51106**
3797 HCM cash module Upper unit is pulled out Restore the unit and re-initialize 51107**
3798 HCM cash module Lower unit is pulled out Restore the unit and re-initialize 51108**
3799 HCM cash module The assembly is pulled out while 51111*0
Restore the assembly and re-initialize
3800 HCM cash module operation 51112*0
3801 HCM cash module Front shutter of lower unit is opened Close the shutter and re-initialize it 5111300
3802 HCM cash module Rear shutter of lower unit is opened Close the shutter and re-initialize it 5111400
The transport in stacker is not ready for
3803 HCM cash module initialization when "Ready for next Restore the transport and re-initialize it 5120200
transaction"
Illegal nation code is gotten while
3804 HCM cash module Software fault, please contact the supplier 51301**
executing "Initialization" command
3805 HCM cash module Fail to read cassette memory Initialize the unit 51302**
Cassette type is not the same as that set 51303**，
3806 HCM cash module Re-set cassette or replace it
in "Initialization" command 5163***
Note denomination info recorded is not
3807 HCM cash module the same as that set in "Initialization" Re-set cassette 51304**
command
"Note denomination" is incorrectly set,
corresponding cassette cannot be found
3809 HCM cash module Deposit box is full Clean the box 51306**
No reject box is set while executing
"Initialization" command
"Frame type" and "Cassette type"
3811 HCM cash module parameter conflict while executing Software fault, please contact the supplier 513090*
"Initialization" command
"Note denomination" of recycle box is
3812 HCM cash module not set while executing "Initialization" Software fault, please contact the supplier 5130A0*
command
Notes in the same denomination are
3813 HCM cash module dispensed from different cash-box while Software fault, please contact the supplier 5130B0*
"Cassette type" and "Cassette
3814 HCM cash module operation" parameter conflict while Software fault, please contact the supplier 5130C0*
"Cassette operation" parameter error
3815 HCM cash module Software fault, please contact the supplier 5130D0*
while executing "Initialization"
"Info code" parameter error while
3816 HCM cash module Software fault, please contact the supplier 5130E0*
executing "Read denomination
3817 HCM cash module definition"is not in position
Cash-box Push the cash-box in position 5130F**
3818 HCM cash module Recycle and reject boxes repetition Software fault, please contact the supplier 5131000
3819 HCM cash module No reject box is set in the command Software fault, please contact the supplier 51311**
The shutter of entry slot is opened while 514010*，
3820 HCM cash module Close the shutter and re-initialize
executing the command 514020*
The note in entry slot is ready to be
3821 HCM cash module Illegal operation, please re-initialize 51410**
counted, while it is taken away suddenly
The note in entry slot is ready to be
3822 HCM cash module Illegal operation, please re-initialize 5142***
counted, while it is taken away suddenly
The shutter in entry slot is opened with
3823 HCM cash module Close the shutter 5143000
force
3824 HCM cash module Note jam in entry slot Clear the jam 51501**
3825 HCM cash module Cash-box 1 position error Restore cash-box and re-initialize it 51621**
The damper in entry slot is in note- 518020*，
3830 HCM cash module Clear the jam
reject status, and note jam in dispense 5203000，
3831 HCM cash module Note jam in stacker Clear the jam 5200***
3832 HCM cash module Note jam in stacker Clear the jam 5201***
3833 HCM cash module Transport belt of the stacker is damaged Replace the belt 5202000
5210***，
3834 HCM cash module Note jam in entry slot Clear the jam
5214***，
3835 HCM cash module Note jam in entry slot Clear the jam 5211***
3838 HCM cash module Note jam in cash-box 1 entry slot Clean the slot 522110*
Note jam between entry slot and
3848 HCM cash module Clear note jam 5240*00
transport slot of the stacker
Note jam in cash-reject part of cash-box
3849 HCM cash module Clear note jam 53101**
sensor
3850 HCM cash module Note jam in cash-box 1 Clear note jam 53103**
3855 HCM cash module Note jam in transport Clear note jam 532****
3856 HCM cash module Note jam in transport Clear note jam 534****
5350100，
Over-length note is detected while
5350200，
3857 HCM cash module dispensering Under-length note is Check if note jam in entry slot, if is, clear it
53503**，
detected while dispensering
5350400，
Under-length note is detected while 53505**，
5360***，
3858 HCM cash module Check if note jam in entry slot, if is, clear it
dispensering 5361***，
Shutter in entry slot is in error status or
3859 HCM cash module Check the shutter 5410***
cannot be opened
Shutter in entry slot is in error status or
3860 HCM cash module Check the shutter 5420***
cannot be closed
Incorrect or unacceptable commands
3861 HCM cash module Software fault, please contact the supplier 571****
are received
The commands which cannot be
3862 HCM cash module Software fault, please contact the supplier 572****
executed are sent while unit
initialization
3863 HCM cash module NV error Check NV 574****
3864 HCM cash module Cash-box coding error Software fault, please contact the supplier 578****
The cash-box required non-existence, or
3865 HCM cash module incorrect cash-box memory, or cash-box Software fault, please contact the supplier 578****
coding error
Commands except "Reject then return"
3866 HCM cash module Software fault, please contact the supplier 57A07**
are received when note reject in entry
3867 HCM cash module Command sent cannot be executed Software fault, please contact the supplier 57D****
3868 HCM cash module Instable power supply of the unit Check the power supply 57FFFFF
Check if note jam in cash-box sensor,
3869 HCM cash module Note transporting timeout 585*100
transport sensor and each cash-box
3870 HCM cash module NV hardware works abnormally Repair NV 593****，
Transport motor or coding unit in NV 5940***
3871 HCM cash module Repair NV 5941***
works abnormally
Hardware clock works abnormally
while note calibration
NV has received incorrect command or
works abnormally
Counting module in NV works Initialize the unit, if the problem remains, 5944***，
abnormally replace NV 5945***，
3875 HCM cash module Note transporting abnormally Clear note jam in transport 5946***，
595****
Transport motor M001 of upper unit
3876 HCM cash module Check if note jam, if is, clear it 5960***
works abnormally
Transport motor M004 of upper unit
3877 HCM cash module Check if note jam, if is, clear it 5961***
works abnormally
Note jam is detected in stacker before
3878 HCM cash module Clean the stacker 5964000
executing the command
Note jam is detected in stacker while
Note jam is detected in stacker after
59644**，
3881 HCM cash module Note jam in stacker Clean the stacker
5964500，
59648*0，
Motors of transport M201 and M202 59649*0，
3882 HCM cash module Clean the stacker
work abnormally 5964A*0，
5964B*0，
Foreign matter is detected in transport 5964C*0，
5970***，
3883 HCM cash module which the note is not allowed to pass Clear the foreign matter 5972***，
through 5973***
Amounts of Note withdrawn and 5330900，
3884 HCM cash module Check if note jam and count the notes
deposited are not consistent 5330A00，
More than 30 notes are continuously Check if cassette setup or type of note 598****
3885 HCM cash module 5991A**
rejected deposited is correct
Check if cassette setup or type of note
3886 HCM cash module More than 100 notes are rejected 5991B00
deposited is correct
3887 HCM cash module No note is detected while transporting Check if note jam in entry slot or stacker 5992***
3888 HCM cash module Retract box is full Clear the notes 59B03**
3889 HCM cash module Retract box is full Clear the notes 59B04**
3890 HCM cash module Cash-box 1 is full Replenish notes 59B0700
3893 HCM cash module Cash-box 4 is full Replenish notes 59B0A00
3894 HCM cash module Cash-box 5 is full Replenish notes 59B0B00
Illegal parameter set-up, withdrawal
3895 HCM cash module Software fault, please contact the supplier 59B3100
amount is 0
3896 HCM cash module Cassette is empty Replenish notes 59B41**
3897 HCM cash module Withdrawal amount over-limit Software fault, please contact the supplier 59B6100
Illegal parameter of withdrawal
3898 HCM cash module command, the notes withdrawn are Clean the entry slot 59B7100
more than 200 which is the limit
amount
Note position error and transport status 5A142**，
3899 HCM cash module Clean the entry slot
abnormally in entry slot 5A143**
3900 HCM cash module Note-skew in entry slot Clean the entry slot 5A141**，
3901 HCM cash module Note position error in entry slot Clean the entry slot 5A152**
3902 HCM cash module Note jam in entry slot Clean the entry slot 5A153**
3903 HCM cash module Note jam in entry slot Clean the entry slot 5A154**
3904 HCM cash module Note position error in entry slot Clean the entry slot 5A155**
Note feeder pulley and motor M102 and
3905 HCM cash module Check the M102 and S143 5A156**
sensor S143 work abnormally
3906 HCM cash module Note jam while dispensering Clean the entry slot 5A157**
3907 HCM cash module Note jam while dispensering Clean the entry slot 5A158**
3908 HCM cash module Note feeding failure Clean the entry slot 5A159**
3909 HCM cash module Note jam while note feeding Clean the entry slot 5A15A**
Note feeding timeout and no note is
3910 HCM cash module Clean the entry slot 5A15B**
detected
3911 HCM cash module Note jam in entry slot Clean the entry slot 518110*，
Sensor 143 and driver motor M102 of 5A15C**
3912 HCM cash module Check the M102 and S143 5A15D**
cash-box entry slot work abnormally
Driver motor M102 of cash-box entry
3913 HCM cash module Check the M102 5A15E**
slot works abnormally
Driver motor M102 of cash-box entry
3914 HCM cash module Check the M102 5A15F**
slot works abnormally
The forward-movement of platen in
Check the platen, M103, S131, S133 and
3915 HCM cash module entry slot is timeout, motor M103 and 5A166**
S134
sensors S131, S133 and S134 work
abnormally
The backward-movement of platen in
3916 HCM cash module entry slot is timeout, motor M103 and 5A167**
S134
sensors S131, S133 and S134 work
abnormally
Driver motor M103 of note feeder in
3917 HCM cash module Clean entry slot and check the M103 5A16E**
entry slot work abnormally
entry slot works at abnormal speed
3919 HCM cash module Note feeder in entry slot does not work Clean entry slot and check the relevant parts 5A173**
Sensor 132 and driver motor M104 of
3920 HCM cash module Check the M101 and S132 5A174**
note feeder in entry slot work
3921 HCM cash module Clean entry slot and check the relevant parts 5A176**
entry slot works at abnormal speed
entry slot works abnormally
entry slot works abnormally
51204**，
3924 HCM cash module Error position of the platen in entry slot Check the platen
5A16A**，
3925 HCM cash module The platen
forward-movement
in entry slot isofat platen
the front
in Check the platen 5A180**
5A182*0
end slot is timeout, motor M104 and
entry
3926 HCM cash module sensors S134, S135 and S136 work 5A186**
S136
abnormally
The backward-movement of platen in
entry slot is timeout, motor M104 and
3927 HCM cash module sensors S134, S135 and S136 work 5A187**
S136
abnormally
Driver M104 of cash-box 1 platen
3928 HCM cash module Check the platen and M104 5A18E**
works abnormally
Driver M104 of cash-box 1 platen
3929 HCM cash module Check the platen and M104 5A18F**
works abnormally
3930 HCM cash module Note jam in cash-box 1 entry slot Clear the jam 5A311**，
Note feeder in cash-box 1 works 5A312**
3931 HCM cash module Check the feeder 5A313**
abnormally
Driver motor M402 of cash-box 1 and
3932 HCM cash module Check M502 and S414 5A314**
the sensor S414 works abnormally
Driver M402 of cash-box 1 note feeder Check if there is some foreign things in the
3933 HCM cash module 5A316**
works at abnormal speed M402
Driver M402 of cash-box 1 note feeder
works abnormally
works abnormally
In cash-box 1, the platen is detected in 5A323**，
3936 HCM cash module Check the sensors
start position and end position 5A324**
Cash-box 1 platen backward-movement
3937 HCM cash module Check the sensors 5A325**
timeout or complete movement is
detected 1 platen forward-movement
Cash-box
Cash-box 1 platen backward-movement Check if the cash-box 1 sensors work
timeout or complete movement is normally, if do, check the platen
detectedmotor M401 of platen lock in
Driver
cash-box 1 works abnormally
Driver motor M401 of platen lock in
cash-box 1 works abnormally
5A403**，
5A411**，
3943 HCM cash module Note jam is out of cash-box 2 entry slot Clear the jam 5A41A**，
5A412**
Note feeder in cash-box 2 works
abnormally
3945 HCM cash module Check M502, S513 and S514 5A414**
the sensors S513 and S514 work
Cash-box 2 note feeding error, no note
3946 HCM cash module Check if note jam 5A415**
is detected
3947 HCM cash module Cash-box 2 feeder works abnormally Check the feeder 5A416**
is detected
is detected
is detected
3951 HCM cash module Note jam in cash-box 2 after note Clear the jam None
3952 HCM cash module feedingjam in cash-box 2 while note
Note Clear the jam 5A41B**
Note-skew is detected while inputting to
3953 HCM cash module Clear the skew note 5A41C**
cash-box 2
feedingM502 of cash-box 2 note feeder
Driver
works abnormally
works abnormally
Sensors in cash-box 2 work abnormally,
cash-box full and empty is detected
In cash-box 2, the platen is detected in
start position and end position
Cash-box 2 platen backward-movement
detected
Cash-box 2 platen forward-movement Check if the cash-box 2 sensors work
Cash-box 2 platen forward-movement
Driver 5A42E**，
3962 HCM cash module Check the M501
cash-box 2 works abnormally 5A42F**
Fail to close G503 control valve of
3963 HCM cash module Check the G503 5A430**
platen lock in cash-box 2
Fail to open G503 control valve of
5A503**"，
5A511**，
5A512**
abnormally
is detected
is detected
Note jam in cash-box 3 entry slot while
3972 HCM cash module Clear the note and transport 5A518**
recycling
3973 HCM cash module Note feeding error in cash-box 3 Check if the note is inserted correctly 5A519**
3975 HCM cash module feedingjam in cash-box 3 while note
Note Clear the jam 5A51B**
3976 HCM cash module Clear the skew note 5A51C**
cash-box 3
feedingM602 of cash-box 3 note feeder
Driver
works abnormally
works abnormally
In cash-box 3, the platen is detected in Check if the cash-box 3 sensors work
start position and end position normally, if do, check the platen
detected
detected 3 platen backward-movement
Cash-box Check if the cash-box 3 sensors work
Driver motor M601 of platen lock in 5A52E**，
5A603**，
5A611**，
5A612**
abnormally
is detected
is detected
Note jam while note recycling in cash-
3996 HCM cash module Clear the jam 5A619**
box 4
3997 HCM cash module Note jam after note feeding in cash-box Clear the jam None
3998 HCM cash module 4Note jam while note feeding in cash- Clear the jam 5A61B**
box 4
3999 HCM cash module Clear the jam 5A61C**
cash-box 4
4Driver M702 of cash-box 4 note feeder
works abnormally
works abnormally
In cash-box 4, he platen is detected in Check if the cash-box 4 sensors work
Driver motor M701 of platen lock in 5A62E**，
4009 HCM cash module Check the G703 None
5A703**，
5A711**，
4012 HCM cash module Note jam is out of cash-box 5 entry slot Clear the jam 5A71A**"，
5A712**
abnormally
abnormally5 note feeding error, no note
Cash-box
is detected
Note jam while note recycling in cash-
4017 HCM cash module Clear the jam 5A717**
box 5
4018 HCM cash module No note is detected while feeding Check if note jam, if is, clear the jam 5A718**
4019 HCM cash module No note is detected while feeding Check if note jam, if is, clear the jam 5A719**
4021 HCM cash module 5
Note jam while note feeding in cash- Clear the jam 5A71B**
box 5
4022 HCM cash module Clear the jam 5A71C**
cash-box 5
5
works abnormally
works abnormally
In cash-box 5, the platen is detected in
start position and end position
In cash-box 5, the platen is detected in Check if the cash-box 5 sensors work
Cash-box 5 platen forward-movement Check if the cash-box 5 sensors work
Driver 5A72E**，
4032 HCM cash module Check the G803 None
4034 HCM cash module Note jam in transport Clear the jam 5D*****
4035 HCM cash module Note jam in transport Clear the jam 5E*****
4036 HCM cash module Shutter opening timeout Check the shutter 5A1B5**
Check if the USB cable connecting BV to
4042 HCM cash module Fail to communicate with the BV board None
HCM works abnormal
4043 HCM cash module Fail to save sequence number image file Re-send the command None
4044 HCM cash module Fail to operate the data libraries Re-send the command None
4045 HCM cash module Retrieval failed Re-send the command None
4046 HCM cash module Fail to delete the image file Re-send the command None
4047 HCM cash module Back up failed Re-send the command None
4048 HCM cash module Fail to operate the SQL file Re-send the command None
4049 HCM cash module Data libraries being backed up Re-send the command None
4050 HCM cash module Fail to open files Updating file error, please contact the None
4051 HCM cash module Fail to read files providers file error, please contact the
Updating None
4052 HCM cash module ROM36V error providers fault, please contact the providers
Hardware Datalink｛16｝
4053 HCM cash module ROM+15V error Hardware fault, please contact the providers Datalink｛17｝
4054 HCM cash module ROM-15V error Hardware fault, please contact the providers Datalink｛18｝
4055 HCM cash module Validating program writing error Hardware fault, please contact the providers Datalink｛61｝
4056 HCM cash module IPL data writing error Hardware fault, please contact the providers Datalink｛62｝
4057 HCM cash module DES writing error Hardware fault, please contact the providers Datalink｛64｝
4058 HCM cash module ROM writing error Hardware fault, please contact the providers Datalink｛65｝
4059 HCM cash module Not download program 4,5,7 Hardware fault, please contact the providers Datalink｛68｝
4060 HCM cash module Version mismatch Hardware fault, please contact the providers Datalink｛69｝
4061 HCM cash module Name mismatch Hardware fault, please contact the providers Datalink｛6A｝
4062 HCM cash module Last frame download illegal address Hardware fault, please contact the providers Datalink｛6B｝
4063 HCM cash module In between frame download illegal Hardware fault, please contact the providers Datalink｛6C｝
4064 HCM cash module Illegal address over-limit Hardware fault, please contact the providers Datalink｛6D｝
4065 HCM cash module Illegal download of first frame Hardware fault, please contact the providers Datalink｛6E｝
4066 HCM cash module Receive illegal data Hardware fault, please contact the providers Datalink｛70｝
4067 HCM cash module Undefined file sequence Hardware fault, please contact the providers Datalink｛71｝
4068 HCM cash module Illegal data downloading Hardware fault, please contact the providers Datalink｛72｝
4069 HCM cash module File sequence is changed Hardware fault, please contact the providers Datalink｛73｝
4070 HCM cash module Illegal files downloading Hardware fault, please contact the providers Datalink｛74｝
4071 HCM cash module Fail to download reboot Hardware fault, please contact the providers Datalink｛75｝
Downloading the same program as the
4072 HCM cash module Hardware fault, please contact the providers Datalink｛76｝
previous one
Receive data after downloading data
packet
4074 HCM cash module Verification error Hardware fault, please contact the providers Datalink｛78｝
4075 HCM cash module Ignore data received Hardware fault, please contact the providers Datalink｛7F｝
4076 HCM cash module Switching to download mode timeout Hardware fault, please contact the providers Datalink｛90｝
Call alarm while switching to download
mode
Communication error while switching
to download mode
4079 HCM cash module Writing memory timeout Hardware fault, please contact the providers Datalink｛94｝
4080 HCM cash module Writing memory alarm Hardware fault, please contact the providers Datalink｛95｝
4081 HCM cash module Communication error while writing Hardware fault, please contact the providers Datalink｛96｝
4082 HCM cash module memory timeout
Re-start Hardware fault, please contact the providers Datalink｛98｝
4083 HCM cash module Restart alarm Hardware fault, please contact the providers Datalink｛99｝
4084 HCM cash module Communication failure in re-start Hardware fault, please contact the providers Datalink｛9A｝
BV has received the version which
4085 HCM cash module Hardware fault, please contact the providers Datalink｛9C｝
cannot be updated(BV configuration
Note jam in transport between cash-box
4086 HCM cash module Clear the note jam 53201**
3 and cash-box 5 entry slots
Note jam in transport between NV and
cash-box 1
cash-box 1
entry slot
stacker
entry slot
Note jam in transport between entry slot
4095 HCM cash module Clear the note jam 5320A**
and stacker
4096 HCM cash module Clear the note jam 5320B**
stacker
4097 HCM cash module Clear the note jam 5320E**
cash-box 1
cash-box 1
4099 HCM cash module Note jam in cash-box 1 entry slot Clear the note jam 53212**
transport
1 and cash-box 3
transport
Note jam in transport between entry slot 53218**，
4105 HCM cash module Clear the note jam
and stacker 53219**
4106 HCM cash module Clear the note jam 5321A**
stacker
stacker
4108 HCM cash module Note jam in NV transport Clear the note jam 5321C**
4109 HCM cash module Note jam in NV transport Clear the note jam 5321D**
cash-box 1
Note jam in transport between NV and 53220**，
cash-box 1 53221**，
Note jam in transport between NV and 53222**
4112 HCM cash module Clear the note jam 5327100
entry slot
4113 HCM cash module Note jam in NV transport Clear the note jam 5327200
4114 HCM cash module Clear the note jam 5327300
stacker
4115 HCM cash module Note jam in stacker entry slot transport Clear the note jam 5327400
Note transport between two sensors
4116 HCM cash module slowly, front-end of note is detected, Ignore 5328***
while back-end is not
Note transport between two sensors 5329***，
4117 HCM cash module slowly, front-end of note is detected, Ignore 532A0**，
while back-end is not 532A1**，
4118 HCM cash module Note jam in cash-box 5 entry slot Clear the note jam 532A2**
53421**
4120 HCM cash module transport
Note jam in cash-box 3 entry slot Clear the note jam 53423**
transport
cash-box 1 upper cabinet
cash-box 1 upper cabinet
4125 HCM cash module Note jam in NV transport Clear the note jam 53428**
entry slot
4127 HCM cash module Note jam in NV transport Clear the note jam 5342A**
entry slot
4129 HCM cash module Clear the note jam 5342D**
stacker
stacker
4131 HCM cash module Clear the note jam 5342F**
stacker
stacker
4133 HCM cash module Note jam between cash-box 1 and NV Clear the note jam 53436**，
Note jam in entry slot, or in transport 53437**
5D0**0*，
between entry slot to stacker 5E40*0*
4135 HCM cash module Note jam in entry slot Clear the note jam 5D2**0*
Note jam in entry slot transport or in
4136 HCM cash module Clear the note jam 5D5**0*
cash-box 1
Note jam between entry slot and NV, or
in cash-box 1
2 entry slot and cash-box 2
Note jam in entry slot, or in transport
between entry slot to stacker
Note jam in entry slot, or in transport
4141 HCM cash module Clear the note jam 5DA**0*
between stacker and NV
4142 HCM cash module Clear the note jam 5DB**0*
Note jam between NV and entry slot, or
4143 HCM cash module Clear the note jam 5DC**0*
NV and stacker
4144 HCM cash module Clear the note jam 5DD**0*
cash-box 5
4145 HCM cash module Clear the note jam 5DE**0*
cash-box 1
4146 HCM cash module Note jam in NV transport Clear the note jam 5E5*00*
Upper reject bin shutter(URJB) is full 59B0C**，
4147 HCM cash module or notes recycled is more than (URJB) Do nothing 59B0D**，
capacity（100 notes） 59B0E**，
Upper reject bin shutter (URJB) is 59B0F**，
4148 HCM cash module Lock URJB shutter 59D****
unlocked
While executing retract stacker
51109**，
4149 HCM cash module command, BANKNOTECONDITION Software fault, please contact the providers
5111500
initialization error
Fail to close the shutter after retract Check if the shutter works normally. If it is
4150 HCM cash module 5131A**
command hardware error, please contact the providers
4151 HCM cash module 5145000
command hardware error, please contact the providers
4152 HCM cash module Shutter is forced to open Close the shutter 5146000
4153 HCM cash module 543****
command hardware error, please contact the supplier
After downloading, firmware version is Re-download, if fails, please contact the
inconsistent with the downloaded one supplier
4159 HCM cash module Fail to switch to firmware update mode Re-download, if fails, please contact the None
Fail to restore link after downloading Check
supplier if firmware version is updated
4160 HCM cash module (check if upper layer is updated successfully, if it fails, re-download. If it still None
successfully) fails, please contact the supplier
4161 HCM cash module Fail to download firmware Re-download, if fails, please contact the None
supplier
Downloading catalogue error, or catalogue
Firmware downloaded non-existence or
4162 HCM cash module downloaded is incomplete, please contact the None
incomplete
supplier
Hardware or software fault, please contact
4163 HCM cash module Stop by start-up operation None
the supplier
System and DLL interface non- Hardware or software fault, please contact
existence the supplier
4165 HCM cash module Re-start without data response None
the supplier
4166 HCM cash module Sudden-stop None
the supplier
4167 HCM cash module Parameter error: Function error None
the supplier
4168 HCM cash module Parameter error None
the supplier
Parameter error: Driver handle Hardware or software fault, please contact
inconsistent the supplier
4170 HCM cash module Power drop-off: Driver lost None
the supplier
Abnormal protocol or response: Link Hardware or software fault, please contact
error the supplier
4172 HCM cash module Data inputted error None
the supplier
4173 HCM cash module Data outputted error None
the supplier
4174 HCM cash module Data inputted or outputted error None
the supplier
4175 HCM cash module Over-connect the device None
the supplier
4176 HCM cash module Over-link thread None
the supplier
4177 HCM cash module BCC verification error None
the supplier
4178 HCM cash module Size of data inputted error None
the supplier
4179 HCM cash module Size of data outputted error None
the supplier
The size of data inputted or outputted Hardware or software fault, please contact
error the supplier
4181 HCM cash module Link timeout error None
the supplier
4182 HCM cash module Command timeout error None
the supplier
4183 HCM cash module Program error: Close USB error None
the supplier
4184 HCM cash module Program error: Open USB error None
the supplier
4185 HCM cash module Program error: Sending busy error None
the supplier
4186 HCM cash module Program error: Receiving busy error None
the supplier
Program error: :Downloading firmware Hardware or software fault, please contact
error the supplier
Program error: Memory distribution Hardware or software fault, please contact
error the supplier
4189 HCM cash module Program error: Handle error None
the supplier
4190 HCM cash module Program error: Registry error None
the supplier
4191 HCM cash module Program error: Driver connection error None
the supplier
4192 HCM cash module Program error: Setting thread error None
the supplier
Program error: Message transforming Hardware or software fault, please contact
error the supplier
4194 HCM cash module Program error: Trace error None
the supplier
Program error: While sending the Hardware or software fault, please contact
command, verification installation error the supplier
Program error: While sending the Hardware or software fault, please contact
Program error: While receiving the Hardware or software fault, please contact
Program error: While receiving the Hardware or software fault, please contact
4201 MiniMech dispenser The note isn't detected when recycled The note is taken away, ignore None
4202 MiniMech dispenser Timeout, note recycled Record the amount of recycled notes None
No note at exit slot, recycling is not
4203 MiniMech dispenser The note is taken away, ignore None
allowed
When execute PURGE, the note is
4204 MiniMech dispenser Take the note back and keep a record None
presented
4211 MiniMech dispenser Invalid withdrawal amount Input error, ignore None
Beyond the maximum withdrawal
4212 MiniMech dispenser Input error, ignore None
amount (100 notes)
4213 MiniMech dispenser Hardware configuration error Check the configuration file None
4214 MiniMech dispenser The amount of note presented is wrong Cashbox interface executing error, ignore None
4215 MiniMech dispenser Foreign matter at entry slot Check the slot and clean the foreign matter None
4216 MiniMech dispenser Exit slot sensor is dirty Clean the sensor with cotton bud None
Check if the cash-box is empty, if it is placed
4220 MiniMech dispenser Note feeding failure 0x21
properly or is in position
Take the note or foreign matter away and
4221 MiniMech dispenser Abnormal note at dispenser slot 0x24
keep a record
Check the notes in the cash-box and check if
4222 MiniMech dispenser The note is too long 0x25
the notes are laid in alignment
4223 MiniMech dispenser Note jam at dispenser slot Clean the jammed note and record the 0x26
Check if foreign matter is jammed at the
4224 MiniMech dispenser Transport fault transport, or if the sate switch of control 0x2A
board is on
4225 MiniMech dispenser NV fault Module fault, please contact the supplier 0x2C
4226 MiniMech dispenser Transport diverter fault Module fault, please contact the supplier 0x2D
Clean the slot, if the problem still occurs,
4227 MiniMech dispenser Counting error of exit slot 0x2E
4228 MiniMech dispenser NV error Module fault, please contact the supplier 0x2F
Check if the note size is illegal, and re-start
4229 MiniMech dispenser Too many notes are recycled each time 0x30
"Learning note", then repair the feeding
4230 MiniMech dispenser Control board memory fault Module fault, please contact the supplier 0x34
4231 MiniMech dispenser Operation timeout check if communication line and hardware 0x36
device is normal
Check if the note size is illegal, and re-start
4232 MiniMech dispenser Note queue error 0x37
"Learning note"
4233 MiniMech dispenser In valid command is accepted Software fault, please contact the supplier 0x4F
4234 MiniMech dispenser Cash-out when initialization Record the note information None
4235 MiniMech dispenser Other errors Contact the supplier and update the software None
4248 MiniMech dispenser Too many notes requested Contact the supplier and update the software None
4249 MiniMech dispenser Invalid requesting command Contact the supplier and update the software None
4250 MiniMech dispenser Dispenser slot counting error Contact the supplier and update the software None
4251 MiniMech dispenser DMS non-existence Check if DMS is power-on and is used None
Safe module authentication error/no
4252 MiniMech dispenser DMS fault, please contact the supplier None
authentication
Check if the communication parameter is
4253 MiniMech dispenser Sate module authentication error None
correct; DMS fault, please contact the
4254 MiniMech dispenser Data verification error supplier fault, please contact the supplier
Software None
4255 MiniMech dispenser Serial port operation error Software fault, please contact the supplier None
1. Check if the cashbox is empty;
2. Check if the note is placed properly;
4260 MiniMech dispenser Note feeding failure 21
3. Check if note feed sensor fault, if is,
please clean or replace it
1. Check if the note is at exit slot, if is,
4261 MiniMech dispenser Abnormal note at exit slot please clear the note; 24
2. Check if exit diverter fault
1. Please check the note size;
4262 MiniMech dispenser Note at the exit for longer time 2. Check if exit sensor fault, if is, please 25
clean or replace it
1. Check if the note is jammed at the exit,
4263 MiniMech dispenser Note jam at exit slot remove the note; 26
2. Check if exit mechanism fault
1. Check if note is jammed in transport, if is,
remove the note;
4264 MiniMech dispenser Transport error 2. Pulse disk sensor fault, Replace the fault 2A
sensor;
3. Transport motor fault, replace the motor
1. Double note detector fault, clean or
4265 MiniMech dispenser Double note detector fault 2C
replace it;
1. Check if note is jammed at the diverter;
4266 MiniMech dispenser Diverter error 2D
2. Diverter mechanism fault
1. Exit sensor fault, clean or Replace the
fault sensor;
4267 MiniMech dispenser Counting error at exit slot 2E
2. Exit mechanism fault;
3. Control board fault, replace it
1. Check if note is jammed in feed transport,
4268 MiniMech dispenser Note feed transport fault if is, remove the note; 2F
2. Feed transport mechanism fault
1. Check note size, or execute learning-notes
4269 MiniMech dispenser Too many note recycled again; 30
2. Check the note feeder
Switch control board off then on and execute
4270 MiniMech dispenser Control board memory parameter error learning-notes, if the problem still remains, 34
replace the control board
4271 MiniMech dispenser Operation timeout 36
Switch control off then on, if the problem
4272 MiniMech dispenser Control board fault 37
still remains, replace the control board
4273 MiniMech dispenser Invalid command parameters Software fault, please contact the supplier 4F
Switch control off then on, if the problem
4274 MiniMech dispenser Reset error None
still remains, replace the control board
Serial port isn't opened/fail to be
4291 MiniMech dispenser check if communication line and None
opened/communication error
configuration file is normal
ATM configuration file error or
Check if the communication parameter of
4292 MiniMech dispenser Communication component None
configuration file is correct
4293 MiniMech dispenser NAK returned(re-send command) Ignore None
4294 MiniMech dispenser Fail to send command Communication fault None
4295 MiniMech dispenser Command or command parameter error Contact the supplier and update the software None
4296 MiniMech dispenser Format of data received error Contact the supplier and update the software None
4297 MiniMech dispenser Length of data received error Contact the supplier and update the software None
Data received is found to be wrong after
4298 MiniMech dispenser Software fault, please contact the supplier None
verification
Check if the communication parameter of
4299 MiniMech dispenser Serial port communication timeout None
configuration file is correct
Undefined command (command
4331 DIP card reader Software fault, please contact the supplier 1
inputted can not be identified)
4332 DIP card reader Unsupported command Contact the supplier and update the software 2
4333 DIP card reader Command data error Contact the supplier and update the software 4
Initialize the card reader, if the problem still
4334 DIP card reader Sensor abnormal 10
remains, replace the card reader
4335 DIP card reader Fail to read or other error 20
4336 DIP card reader No start sign STX in card data 21
Not detect correct vertical redundancy
4337 DIP card reader 22
checking (VRC) code 1. The user card is not standard card or is
4338 DIP card reader No end sign ETX in card data damaged, ignore; 23
Not detect correct longitudinal 2. If the problem occurs repeatedly, please
redundancy checking (LRC) code check and repair the card reader
1. The user card is not standard card or is
damaged, ignore;
2. If the problem occurs repeatedly, please
check and repair the card reader
No magnetic strip or the card can not be
decoded
4341 DIP card reader SS-ES-LRC card, i.e. non-data card 27
4342 DIP card reader Power signal detecting failure, power Initialize the card reader after the power 30
4343 DIP card reader down
POWER-LINE recover the card reader after the power
(VCC) signal abnormal Initialize 60
4344 DIP card reader Receiving ATR error recover
Invalid IC card, initialize the card reader 61
Unsupported communication protocol
4345 DIP card reader Unsupported IC card, ignore 62
by IC card (or SAM card)
IC card (or SAM card) communication
error (no response)
4347 DIP card reader IC card data communication error Unsupported IC card, ignore 64
Sending IC card communication
4348 DIP card reader command before receiving ATR, as a Contact the supplier and update the software 65
result, command sequence error
IC card (or SAM card) returns ATR;
ISO/IEC7816-3 isn't supported by IC
card
IC card (or SAM card) return ATR;
4350 DIP card reader EMV'96 VER3.1.1 isn't supported by Unsupported IC card, ignore 69
IC card
4351 DIP card reader F-ROM writing error 1. Hardware error, initialize the card reader; 70
4352 DIP card reader EEPROM operation error 2. If the problem occurs repeatedly, replace 72
4353 DIP card reader Invalid data returned the card the
Contact reader
supplier and update the software None
4354 DIP card reader Undefined error Contact the supplier and update the software None
1. Initialize the card reader;
4355 DIP card reader Illegal response data 2. If the problem occurs repeatedly, replace None
the card reader
4356 DIP card reader Communication timeout None
4357 DIP card reader ACK answer signal hasn't been received None
Correct ACK answer signal hasn't been
4358 DIP card reader Hardware or communication fault, please None
received
check if the communication cable or
4359 DIP card reader Serial port operation error None
hardware device is abnormal
4360 DIP card reader Fail to send data at serial port None
4361 DIP card reader Fail to receive data at serial port None
4362 DIP card reader Data frame detecting error None
4371 DIP card reader Security unit program checking error Replace the faulty equipment 71
Power-on and initialize the machine, if the
4372 DIP card reader the security unit fualt problem still remains, examine and repair 76、95、97
the faulty equipment
4373 DIP card reader Metal is detected by security unit Clean the jammed card manually 96
4701 SDD dispenser Low level (too few notes) Replenish notes None
4702 SDD dispenser Notes are rejected during initialization Notes in transport, warning, ignore None
4703 SDD dispenser Notes are presented during initialization Please check the account None
Notes may have been taken away when
4704 SDD dispenser No notes retracted None
retracted, warning, ignore
User has not taken away notes in time,
4705 SDD dispenser Timeout, notes retracted None
warning message, ignore
4711 SDD dispenser Fail to send command None
4712 SDD dispenser Fail to receive command None
4713 SDD dispenser Frame detecting error None
hardware is in trouble
4714 SDD dispenser BCC verification error None
4715 SDD dispenser Serial port operation error None
4716 SDD dispenser Invalid command received Contact the supplier and update the software None
Please check the account, and initialize the
4717 SDD dispenser The amount of notes dispensed is wrong dispenser, if the problem still remains, please None
Initialize the dispenser and check if the
4718 SDD dispenser Fail to reset None
control board indicator is normal
4719 SDD dispenser entry slot is jammed Remove possible jammed notes and clean None
4720 SDD dispenser Exit slot is jammed related sensors None
4721 SDD dispenser Exit sensor is dirty Clean the exit sensor None
4722 SDD dispenser No notes at exit when retracted Please check if the notes are at exit None
4723 SDD dispenser Other software errors Software fault, please contact the supplier None
cashbox is not in the carrier, of if its
4730 SDD dispenser Note feed failure 21
hardware setup error
Remove the jammed notes and clean the
4731 SDD dispenser Abnormal note at feeder 22
feeder sensor
Remove the jammed notes and clean the
4732 SDD dispenser Abnormal note at double note detector 23
double note detector
Remove the jammed notes and clean the exit
4733 SDD dispenser Abnormal note at exit slot 24
sensor
4734 SDD dispenser Over-length note at exit slot Check and remove the note 25
Remove the jammed notes and clean the exit
4735 SDD dispenser Abnormal note at exit slot 26
sensor
Check if the timing wheel is in improper
4736 SDD dispenser Abnormal timing wheel position or has been damaged, if is, initialize 2A
the dispenser
Check if the double note detector is in
4737 SDD dispenser Double note detector fault improper position or becomes loose, if is, 2C
initialize the dispenser
4738 SDD dispenser Diverter fault Check related mechanism 2D
Exit sensor is too dirty or broken down,
4739 SDD dispenser Exit sensor counting error 2E
clean or replace it
Note missing is detected by double note Check if abnormal note is at the transport,
4740 SDD dispenser 2F
detector and initialize the dispenser
4741 SDD dispenser Too many notes recycled Check note size and quality 30
Clear the jammed note and initialize the
4742 SDD dispenser Note jam at exit slot 31
dispenser
4743 SDD dispenser Abnormal control board CPU 32
Switch power off and re-start the dispenser,
4744 SDD dispenser Control board hardware fault 33
if the problem still remains, replace the
control board
4747 SDD dispenser Operation timeout 36
Switch power off and re-start the dispenser,
4748 SDD dispenser Control board hardware fault if the problem still remains, replace the 37
control board
Check if the control board setup is changed
Communication setup is changed after
4749 SDD dispenser manually during transaction, and restart the 38
module startup
dispenser
4750 SDD dispenser Cashbox empty Replenish notes None
Beyond maximum withdrawal amount
4751 SDD dispenser Contact the supplier and update the software None
(100 notes)
4752 SDD dispenser Configuration file error Contact the supplier and update the software None
4753 SDD dispenser Counting error at exit slot Clean or replace the exit counting sensor None
4780 SDD dispenser DMM non-existence Contact the supplier and update the software None
DMM authentication error/ no
4781 SDD dispenser Contact the supplier and update the software None
authentication
4782 SDD dispenser DMM initialization error Contact the supplier and update the software None
serial port not opened/fail to be Check if the communication cable or
4791 SDD dispenser None
opened/communication error hardware device is abnormal
4792 SDD dispenser CommManager component Contact the supplier and update the software None
4793 SDD dispenser NAK returned, re-send command None
Hardware or software fault, please check if

the communication cable or hardware device
is abnormal
4794 SDD dispenser Fail to send command None
4795 SDD dispenser Command or command parameter error None
Hardware or software fault, please check if
4796 SDD dispenser Format of data received is wrong None
the communication cable or hardware device
4797 SDD dispenser Length of data received is wrong None
is abnormal
The data received is found to be wrong
4798 SDD dispenser None
after verification
4799 SDD dispenser Serial port communication timeout None
Printer is in offline state or its cover is
4810 PR2 passbook printer Close the cover, then initialize the printer None
opened
4811 PR2 passbook printer Printer cover opened Close the cover None
4812 PR2 passbook printer Printer is in offline state Make the printer on-line and initialize it None
1. Page turning required, ignore;
Print firmware is at the last printable
4813 PR2 passbook printer 2. No printable page in user passbook, None
line
ignore (the passbook needs to be replaced)
Print command length or command
4814 PR2 passbook printer Contact the supplier and update the software None
parameter length exceeds limit
4820 PR2 passbook printer Fail to send command to the printer None
ACK answer signal hasn't been received
4821 PR2 passbook printer check if the communication cable or the None
after sending data to the printer
power supply is abnormal
4822 PR2 passbook printer Fail to receive data None
4823 PR2 passbook printer Receive NAK after sending ENQ None
Medium jammed, clear the jammed medium
4824 PR2 passbook printer Status error None
and initialize the printer
1. Wait until the current command is done,
ignore
4825 PR2 passbook printer Printer is busy None
2. If the printer is in busy state always,
restart and initialize the printer
4826 PR2 passbook printer Print buffer full Initialize the printer None
Print data format error or illegal print
characters
4828 PR2 passbook printer Verification error in writing magnetic Passbook damaged or printer magnetic head None
4829 PR2 passbook printer strip
Verification error in reading magnetic fault; If the problem occurs repeatedly, None
4830 PR2 passbook printer strip medium length error
Print checkmedium
Print and repair the printer
length error, initialize the None
The data is found to be wrong after
verification
1. Hardware error, please restart and
initialize the printer;
4832 PR2 passbook printer Printer mechanism fault None
2. If the problem occurs repeatedly, check
and repair the printer
Communication error or printer fault, check
4833 PR2 passbook printer Illegal character string received None
the communication line and the printer
Passbook isn't inserted in allowed time,
4834 PR2 passbook printer Initialize the printer None
timeout error
4835 PR2 passbook printer The printer receives illegal data Contact the supplier and update the software None
Passbook is not taken away in allowed User operation timeout, remind user to take
4836 PR2 passbook printer None
time the passbook in time
4837 PR2 passbook printer Data receiving timeout None
Command error, which happen when
incorrect command is received
Paper jammed while feeding or Initialize the printer, or clear the paper
presenting paper manually, then initialize the printer
Magnetic strip becomes blank, which Passbook damaged or printer magnetic head
4840 PR2 passbook printer happen when the character cannot be fault, please initialize the printer or check None
read during magnetic strip reading and repair the printer magnetic head
4841 PR2 passbook printer System is interrupted, receiving error Contact the supplier and update the software None
The magnetic strip standard is not the same
4842 PR2 passbook printer Unsupported track number as that set by the printer, please contact the None
supplier
4843 PR2 passbook printer The number of print lines error Software fault, please contact the supplier None
Operation timeout, not receive response Check if the communication cable or
data hardware device is abnormal
Data has been scanned successfully,
4900 Bar code scanner Ignore None
normal code
Scanner has been initialized
successfully, normal code
PC serial port has been initialized
successfully, normal code
4920 Bar code scanner Baud rate setup error, warning code None
Setting of parity check bit error, Check parameters of the configuration file
4921 Bar code scanner None
warning code and update software
4922 Bar code scanner No data is scanned, warning code None
Initilization, if the problem still occurrence,
4923 Bar code scanner Abnormal state None
replace the barcode scanner
4924 Bar code scanner Warning code Ignore None
Please check the cable, and then restart the
4940 Bar code scanner PC serial port operation error None
scanner
4941 Bar code scanner Fail to receive data (no response) Please check the communication None
4942 Bar code scanner Receiving response from scanner Software fault None
4943 Bar code scanner Receiving answer from scanner error Software fault None
4944 Bar code scanner Receiving ACK from scanner error Software fault None
4945 Bar code scanner Receiving data error Software fault None
4946 Bar code scanner Command error Software fault None
4947 Bar code scanner Parameter error Software fault None
Communication line is broken, please check
4948 Bar code scanner Communication is abnormal None
communication circuit or device
The command interface is not supported
4949 Bar code scanner Software fault None
when in automatic scan mode
The automatic scan interface is not
4950 Bar code scanner Software fault None
supported when in command mode
Check the name and path of the dynamic
4998 Bar code scanner Loading DLL failed None
libraries
Communication line is broken, please check
4999 Bar code scanner Data receiving timeout None
communication circuit or device
5001 F400/100 cash dispenser Low level Replenish notes None
Some cashboxes lack of configuration
5002 F400/100 cash dispenser Contact the supplier and update the software None
items
5003 F400/100 cash dispenser Log data verification error Contact the supplier and update the software None
5004 F400/100 cash dispenser Note recycled during initialization Warning,ignore None
5005 F400/100 cash dispenser At least two cashboxes have the same Reset ID None
Recycle transport sensor is too dirty or is
5006 F400/100 cash dispenser No note is found when recycled None
damaged, clean or Replace the fault sensor
5007 F400/100 cash dispenser Note retracted timeout Igonre None
5011 F400/100 cash dispenser Specified cassette can not be used None
All of cashboxes lack of configuration
5012 F400/100 cash dispenser None
information
5013 F400/100 cash dispenser No 2nd cashbox 20××
Contact the supplier and update the software
5014 F400/100 cash dispenser No 3rd cashbox 30××
5015 F400/100 cash dispenser No 4th cashbox 40××
Beyond maximum withdrawal amount
(99 notes)
Cashbox position changed in Cashbox is drawn out in transaction, restart
transaction the software
5018 F400/100 cash dispenser Hardware configuration information Contact the supplier and update the software None
5019 F400/100 cash dispenser error
No specified cashbox Contact the supplier and update the software None
5020 F400/100 cash dispenser 1st cashbox feeding failure 18××
5021 F400/100 cash dispenser 2nd cashbox feeding failure 28××
Feed sensor fault or related mechanism fault
5022 F400/100 cash dispenser 3rd cashbox feeding failure 38××
5023 F400/100 cash dispenser 4th cashbox feeding failure 48××
1. Clean or replace the motor pulse sensor;
5024 F400/100 cash dispenser Motor pulse counting error 2. Examine and repair the motor and related 73××
transmission parts
5025 F400/100 cash dispenser Note remains in transport Clear the note in transport 70××
5026 F400/100 cash dispenser Note jam in note feeder transport 78××
5027 F400/100 cash dispenser Note jam in NV transport 79××
5028 F400/100 cash dispenser Note jam in transport Check note jam position and clear the None
5029 F400/100 cash dispenser Note jam in recycle transport jammed note 7B××
5030 F400/100 cash dispenser Note jam in dispensing transport None
5031 F400/100 cash dispenser Note jam in exit transport 7A××
1. Clean or replace NV sensor;
5032 F400/100 cash dispenser Note checking error 88××
2. Check and repair NV hardware
5035 F400/100 cash dispenser NV fault 89××
1. Check and repair the motor and related
transmission parts;
5037 F400/100 cash dispenser Motor over-current 2. Switch the motor power-off, then restart F3××
the dispenser, if the problem still remains,
5038 F400/100 cash dispenser NV severe fault 89××
Internal sensor is too dirty or other
5039 F400/100 cash dispenser Sensor fault mechanism fault, please clean or Replace the F8××
fault sensor, or check and repair related
assemblies
Lower software fault, restart the dispenser, if
5040 F400/100 cash dispenser Module internal error 72××
the problem still remains, replace the control
5041 F400/100 cash dispenser Cashbox empty board
Replenish notes None
5042 F400/100 cash dispenser Maintenance state Ignore None
5043 F400/100 cash dispenser Recycle box full Clear the box B5××
5044 F400/100 cash dispenser No recycle box Check if the box is in position 10××
5045 F400/100 cash dispenser Hardware initial configuration error Software fault, please contact the supplier None
Power fault (power down suddenly,
5046 F400/100 cash dispenser Switch power on FD××
manually power-on is needed)
5047 F400/100 cash dispenser RAS command error Input the command again E0××
5048 F400/100 cash dispenser Command parameter error Set the parameter again EE××
No configuration information to
5049 F400/100 cash dispenser Contact the supplier and update the software E4××
specified cashbox
5052 F400/100 cash dispenser Note length or thickness configuring Contact the supplier and update the software E8××
5053 F400/100 cash dispenser Other hardware fault Please contact the supplier None
Previous cash-out error (used for
stacker shutter)
Cash-out successfully, but no note at the
shutter (used for stacker shutter)
5056 F400/100 cash dispenser Fail to open the shutter before cash-out None
Dispenser management module non- Contact the supplier and update the software
existence
authentication error/no authentication
Serial port not opened/fail to be Check the communication cable, if the
opened/communication error problem still remains, contact the supplier
5092 F400/100 cash dispenser CommManager component None
5093 F400/100 cash dispenser NAK returned (re-send command) None
5094 F400/100 cash dispenser Fail to send command Contact the supplier and update the software None
5095 F400/100 cash dispenser command or command parameter error None
5096 F400/100 cash dispenser Format of data received error None
5097 F400/100 cash dispenser Length of data received error None
5098 F400/100 cash dispenser Data is found to be wrong after None
verification Check the communication cable, if the
5099 F400/100 cash dispenser Communication timeout None
problem still remains, contact the supplier
5110 F510 cash dispenser Low level Replenish notes None
Recycle transport sensor is too dirty or is
5111 F510 cash dispenser No note is found when recycled A4 XX
damaged, clean or Replace the fault sensor
Some cashboxes lack of configuration
5112 F510 cash dispenser Software fault, please contact the supplier None
items
At least two cashboxes have the same Check if the cashbox hardware configuration
5113 F510 cash dispenser None
ID is correct
Bundle-stacker is too dirty or is damaged,
5114 F510 cash dispenser No notes in bundle-stacker 52 XX
clean or replace its sensor
5115 F510 cash dispenser Log data verification error Software fault, please contact the supplier F6 XX
Notes may have been taken away when
5116 F510 cash dispenser No note at exit slot when note recycling None
recycled, warning, ignore
5117 F510 cash dispenser Notes are recycled during initialization Warning, ignore None
5118 F510 cash dispenser Notes are drawn out during note Warning, normal None
5131 F510 cash dispenser recycling cassette can not be used
Specified Check if it is note jam or other mechanism None
5132 F510 cash dispenser No specified cashbox None
5133 F510 cash dispenser Note dispensing amount repetition None
5134 F510 cash dispenser No 2nd cashbox 14 XX
5135 F510 cash dispenser No 3rd cashbox 20 XX
5136 F510 cash dispenser No 4th cashbox Contact the supplier and update the software 24 XX
5137 F510 cash dispenser No 5th cashbox 30 XX
Restart the dispenser, if the problem still
5141 F510 cash dispenser Dispenser internal error 02,04,0C,72 XX
remains, replace the control board
5142 F510 cash dispenser 1st cashbox feeding failure 18 XX
5143 F510 cash dispenser 2nd cashbox feeding failure 28 XX
5144 F510 cash dispenser 3rd cashbox feeding failure 38 XX
5145 F510 cash dispenser 4th cashbox feeding failure 48 XX
Feed sensor fault or related mechanism fault
5146 F510 cash dispenser 5th cashbox feeding failure 1C XX
Dispenser, no configuration information
5150 F510 cash dispenser Contact the supplier and update the software None
of the cassette
1. Clean or replace the motor pulse sensor;
5151 F510 cash dispenser Motor pulse counting error 2. Examine and repair the motor and related 73 XX
transmission parts
5152 F510 cash dispenser Notes remain in transport Clear remaining notes in transport 70 XX
5153 F510 cash dispenser Note jam in note feeder transport 78 XX
5154 F510 cash dispenser Note jam in NV transport 79 XX
Check note jam position and clear the
5155 F510 cash dispenser Note jam in transport 7A,7DXX
jammed note
5156 F510 cash dispenser Note jam in recycle transport 7B,7E XX
Check note jam position and clear the
jammed note
5157 F510 cash dispenser Note jam in dispensing transport 7C XX
1. Clean or replace NV sensor; 81,82,83,84,85,
5158 F510 cash dispenser Note checking error
2. Check and repair NV hardware 86,88 XX
5159 F510 cash dispenser Pool reposition error The pool fault or related sensor fault, please 50 XX
5160 F510 cash dispenser Pool lifting error clean or Replace the fault sensor, or examine 51 XX
and repair
NV related parts
mechanism or related sensor fault,
5161 F510 cash dispenser NV internal error 89 XX
please check related parts or Replace the
5162 F510 cash dispenser Shutter fault Hardware fault, please check the shutter A1,A2, A8 XX
1. Check and repair the motor and related
transmission parts;
5163 F510 cash dispenser Motor over-current 2. Switch the motor power-off, then restart F1,F3 XX
the dispenser, if the problem still remains,
Internal sensor is too dirty or other
5164 F510 cash dispenser Internal sensor fault mechanism installation failure, please clean F8 XX
or Replace the fault sensor, or check and
repair
Cashboxrelated parts out in transaction, restart
is drawn
5165 F510 cash dispenser Cashbox ID changed in transaction None
the software
Configuration file directory error or not
found
5167 F510 cash dispenser Configuration parameters error Contact the supplier and update the software None
Please exit from the maintenance state, then
5168 F510 cash dispenser In maintenance state C0 XX
execute command
5169 F510 cash dispenser Recycle box full Clear the box B5 XX
5170 F510 cash dispenser No recycle box Check if the box is in position 10 XX
Control board fault, please contact the
5171 F510 cash dispenser Control board not set correctly F0 XX
supplier to set the control board again
Clear note jam, then switch power off and
5172 F510 cash dispenser Severe note jam FA XX
restart the dispenser
5173 F510 cash dispenser Cashbox empty Replenish notes None
5174 F510 cash dispenser Other errors None
Configuration file error, dispenser
management module not found
authentication error
Dispenser management module Please contact the supplier to check and
5177 F510 cash dispenser None
initialization error repair the module
5190 F510 cash dispenser Serial port configuration error None
5191 F510 cash dispenser Serial port opening error Contact the supplier and update the software None
5192 F510 cash dispenser Serial port component initialization None
error Software fault, please restart the program, if
5193 F510 cash dispenser NAK returning error None
the problem still remains, contact the
5194 F510 cash dispenser Fail to send command supplier None
5195 F510 cash dispenser command or command parameter error None
5196 F510 cash dispenser Format of data received error None
5197 F510 cash dispenser Length of data received error None
5198 F510 cash dispenser Data is found to be wrong after None
verification Check the communication cable, if the
5199 F510 cash dispenser Communication timeout None
problem still remains, contact the supplier
5301 UPS Normal status Ignore None
5302 UPS Buzzer opened Ignore None
5303 UPS Buzzer closed Ignore None
5304 UPS Inverter mode (for on-line UPS) Normal operation None
5305 UPS Bypass mode UPS not started, ignore None
5306 UPS Self-test Ignore None
5307 UPS Non self-test Ignore None
5308 UPS UPS power off Ignore None
5309 UPS UPS power on Ignore None
5331 UPS Battery voltage low Warn code, shut down the UPS quickly None
UPS, UPS model and DLL versions
5341 UPS Check DLL and its version None
mismatch
5342 UPS Invalid command Unsupported command by UPS None
Command sequence error or Software error, please check the interface
5343 UPS None
unsupported command calling sequence
Software error, please check the parameter
5344 UPS Command parameter error None
validity
Invalid response is returned. DLL and UPS
5345 UPS Response error None
versions mismatch
5346 UPS Fail to send data None
hardware works normally
Check the loads, if necessary, remove some;
5347 UPS Overload None
or check if the load is in short circuit
Mains failure, please save the data and close
5348 UPS Inverter mode None
the application immediately
5349 UPS UPS interior failure Examine and repair UPS None
5350 UPS UPS power-off failure Examine and repair UPS None
5351 UPS UPS power-on failure Examine and repair UPS None
5352 UPS UPS restart failure Under normal mains, resend the start None
command
The UPS enters battery mode automatically.
5353 UPS UPS mains failure Thus, please save the data and close the None
application immediately
Check the COM component and
5354 UPS Fail to call COM component None
configuration file
Check serial port and its board parameter
5409 UPS Operation timeout setup. Check if the communication cable is None
in well connection, and if COM component
is correct
Communication error, please re-send the
command. If re-sending fails, please check if
5451 Coin acceptor C435 No ACK the communication cable of serial port is None
connected correctly; if is, switch off the
circuit board, then restart it
5452 Coin acceptorC435 ACK responds error the communication cable of serial port is None
Communication configuration item error,
5453 Coin acceptor C435 Serial port setup error None
please check
These error cannot be recognized by the
5454 Coin acceptorC435 Other errors software. Thus, it is recommended to analyse None
the equipment state and draw a conclusion
5455 Coin acceptor C435 Data package format error the communication cable of serial port is None
Communication interference or lower
5456 Coin acceptorC435 Illegal command application lost, please re-send the None
command. If the problem still occurs, re-start
5457 Coin acceptor C435 Shutter fault the circuit
Please board
check the shutter and its sensor None
5458 Coin acceptorC435 Coin acceptor fault Please check coin acceptor None
5459 Coin acceptor C435 Cam fault Please check the cam None
5499 Coin acceptorC435 Timeout error the communication cable of serial port is None
5611 Device indicator Equipment non-existence Please check and re-send the command None
5612 Device indicator Image parameter error Please check and re-send the command None
5613 Device indicator Color parameter error Please check and re-send the command None
5614 Device indicator Frequency parameter error Please check and re-send the command None
5651 Device indicator Illegal command Please check and re-send the command None
5652 Device indicator ACK answer signal hasn't been received Please re-send the command None
5653 Device indicator ACK respond error Please re-send the command None
5654 Device indicator Serial port configuration error Please contact the supplier None
5655 Device indicator Fail to initialize the COM components Please contact the supplier None
Communication or hardware faults,
5656 Device indicator Please contact the supplier None
please check if they work normally.
5658 Device indicator Undefined error Please contact the supplier None
Communication or hardware faults,
5699 Device indicator Please re-send the command None
please check if they work normally
5706 Coin channel controller Normal code Ignore None
5716 Coin channel controller Coin hopper near empty Replenish coin None
5717 Coin channel controller Coin hopper empty Replenish coin None
Communication error, try again. If it is not
5719 Coin channel controller Command parameter error success, check if the communicatin cable None
works abnormal or restart the PCB
5746 Coin channel controller Hopper empty or mechanism fault Assembly fault, please check None
5747 Coin channel controller Coin jam in hopper Assembly fault, please check None
5748 Coin channel controller Hopper riffle fault Assembly fault, please check None
5749 Coin channel controller Hopper extender motor fault Assembly fault, please check None
5750 Coin channel controller Illegal command the communication cable of serial port is None
connected correctly; if is, switch the circuit
board off then on.
5751 Coin channel controller ACK has not been received the communication cable of serial port is None
board off then on.
5752 Coin channel controller ACK responded error the communication cable of serial port is None
board off then on.
5753 Coin channel controller Serial port parameter error Configuration error, please check None
5754 Coin channel controller Fail to initialize COM components Shut down the machine to check None
5755 Coin channel controller Hardware return with invalid response the communication cable of serial port is None
board off then onworks abnormal or restart
the PCB
5756 Coin channel controller Communication timeout the communication cable of serial port is None
board off then on
5757 Coin channel controller Undefined error Shut down the machine to check None
5758 Coin channel controller Fail to read configuration file Please check None
5766 Coin channel controller Fail to initialize COM components Assembly fault, please check None
5767 Coin channel controller Hardware return with invalid responds Assembly fault, please check None
5768 Coin channel controller Motor jam or sensor 1 fault Assembly fault, please check None
5771 Coin channel controller Reverse installation of sensor2 and 3 Assembly fault, please check None
5772 Coin channel controller Three sensors all fault Assembly fault, please check None
5773 Coin channel controller Undefined command Contact the supplier and the update software
None
5774 Coin channel controller ACK hasn't responded None
Try again or check if the communication
5775 Coin channel controller ACK responded error None
cable works abnormal
5776 Coin channel controller Communication timeout None
5777 Coin channel controller Motor jammed or command timeout Shut down the machine to check None
5786 Coin channel controller Specific hopper non-existence Setup error, enable the specific hopper again None
5787 Coin channel controller Read the configuration file incorrectlyRe-initialize None
5794 Coin channel controller Illegal command the communication cable of serial port is None
5795 Coin channel controller ACK answer signal hasn't been received the communication cable of serial port is None
5796 Coin channel controller ACK respond error the communication cable of serial port is None
5797 Coin channel controller Serial port configuration error Configuration error, please check None
5798 Coin channel controller Other errors Shut down the machine to check None
5921 ATM status indicator Indicator parameter error None
5922 ATM status indicator Buzzer parameter error None
Contact the supplier and the update software
5923 ATM status indicator Receive buffer full None
5924 ATM status indicator Command error None
5951 ATM status indicator Serial port configuration error Check the configuration files None
5952 ATM status indicator COM component initialization error Check the configuration files None
5953 ATM status indicator Unknown error Contact the supplier and the update software None
5999 ATM status indicator Communication timeout None
6000 Token acceptor Successful operation Ignore None
6001 Token acceptor Token in Ignore None
6021 Token acceptor Token out from transport 0 Ignore None
6024 Token acceptor No token at entry slot Ignore None
6025 Token acceptor Command repetition Update the software None
6051 Token acceptor Token acceptor busy Update the software None
6052 Token acceptor Unknown command Update the software None
6053 Token acceptor Turntable jam Please check the mechanism. None
Check if foreign matter is at the acceptor
6054 Token acceptor Foreign matter at entry slot None
entrance
6055 Token acceptor Token jam at transport 0 Please check the mechanism None
6058 Token acceptor No token at transport 0 Please check the mechanism None
6061 Token acceptor Fail to close the shutter of transport 0 Please check the mechanism None
6062 Token acceptor Fail to close the shutter of transport 1 Please check the mechanism None
6063 Token acceptor Fail to open the shutter of transport 0 Please check the mechanism None
6064 Token acceptor Fail to open the shutter of transport 1 Please check the mechanism None
6065 Token acceptor Command sequence error Software fault, please contact the supplier None
6066 Token acceptor Other errors Re-send the command None
6067 Token acceptor Coin-in stand-by timeout Check hardware None
6068 Token acceptor Too many waste coins Check card reader None
6069 Token acceptor Fail to initialize Sankyo card reader Check card reader None
6070 Token acceptor Dispensing amount overlimit Software fault, please contact the supplier None
6071 Token acceptor Several tokens in read/write area Initialize the acceptor None
6095 Token acceptor Configuration file reading error Check the configuration file None
Communication cable fault, please check
6096 Token acceptor Data received error None
serial port
6097 Token acceptor Fail to send data at serial port Software fault, please contact the supplier None
6098 Token acceptor Serial port configuration error Check the configuration file. None
Communication cable fault, please check
6099 Token acceptor Serial port communication timeout None
serial port
6101 LED display module Normal code Ignore None
Check if Dunite assemblies are installed, and
6151 LED display module COM assemblies error None
if serial port has been occupied
6152 LED display module Invalid data Re-send the command None
6153 LED display module The inputted control parameter is wrong Input the parameter again None
6154 LED display module Configuration file error Check the configuration file None
Check if serial port is with correct
6199 LED display module Timeout configuration, and if communication cable None
and hardware equipment work properly
6501 Envelope deposit shutter Shutter in close state, normal code Ignore None
6502 Envelope deposit shutter Shutter in open state, normal code Ignore None
6520 Envelope deposit shutter Invalid command rreceived, warning Software faultt, please contact the supplier None
6540 Envelope deposit shutter Shutter sensor fault Shutter fault, please contact the supplier None
Fail to open the shutter, shutter in close Motor or the shutter is jammed, clear the
6541 Envelope deposit shutter None
state foreign matter manually
Fail to open the shutter, shutter half- The shutter is jammed, clear the foreign
opened matter manually
Fail to close the shutter, motor turning Motor or the shutter is jammed, clear the
failure, shutter in open state foreign matter manually
Fail to close the shutter, shutter half- The shutter is jammed, clear the foreign
opened matter manually
Fail to close the shutter, door is jammed The shutter is jammed, clear the foreign
by foreign matter and is full opened matter manually
6546 Envelope deposit shutter COM component error None
Software fault, please contact the supplier
6547 Envelope deposit shutter Invalid data returned None
6548 Envelope deposit shutter Shutter in abnormal state Shutter fault, please contact the supplier None
6549 Envelope deposit shutter Parameter error Software fault, please contact the supplier None
6598 Envelope deposit shutter Fail to send command None
6599 Envelope deposit shutter Communication timeout None
6601 Coin acceptor G46 Coin acceptor works normally, normal Ignore None
6602 Coin acceptor G46 code A cassette full
Coin Ignore None
6603 Coin acceptor G46 Coin B cassette full Ignore None
6604 Coin acceptor G46 Coin A and B cassettes full Ignore None
The acceptor is just power-on and
6621 Coin acceptor G46 The acceptor is busy, ignore None
begins initializing.
Invalid command or command
6622 Coin acceptor G46 Please check their validity None
parameter error
6623 Coin acceptor G46 All the coin cassettes empty, warning Shield the coin funciton None
6624 Coin acceptor G46 codeamount of coin A is not enough
The Ignore None
6625 Coin acceptor G46 The amount of coin B is not enough Ignore None
The total amount of the cassettes is not
6626 Coin acceptor G46 Ignore None
enough
6641 Coin acceptor G46 No ACK respond in the acceptor Check the communication cable and the None
6642 Coin acceptor G46 module
ACK respond error module the acceptor module.
Initialize None
6643 Coin acceptor G46 Invalid respond returns Please initialize and re-send the command None
6644 Coin acceptor G46 Invalid command Please initialize and re-send the command None
6645 Coin acceptor G46 Keypad mode, not applicable Please initialize and re-send the command None
6646 Coin acceptor G46 Disable mode, reposition is needed Please initialize the acceptor None
6647 Coin acceptor G46 External hardware error None
6648 Coin acceptor G46 NV error None
6649 Coin acceptor G46 Acceptor shutter error Please initialize the acceptor. If the problem None
6650 Coin acceptor G46 Coin sorter error still occurs, replace it None
6651 Coin acceptor G46 Coin-out module error None
6652 Coin acceptor G46 Coin cassette channel error None
6653 Coin acceptor G46 The acceptor power-off Check the power supply None
Check the parameter of the communication
6654 Coin acceptor G46 Fail to initialize COM assemblies None
configuration file
Please initialize the acceptor. If the problem
6655 Coin acceptor G46 Cam fault None
still occurs, replace the cam
Please initialize the acceptor. If the problem
6656 Coin acceptor G46 Internal data error None
still occurs, replace it
It is caused by communication or hardware
6699 Coin acceptor G46 Timeout error. Thus, please check if communication None
cable or hardware equipment work normally
6701 Coin shutter Shutter opened Ignore None
6702 Coin shutter Shutter closed Ignore None
6703 Coin shutter Unknown state of the shutter Ignore None
6751 Coin shutter Fail to open the shutter Shut down the machine to check None
6752 Coin shutter Fail to close the shutter Shut down the machine to check None
6753 Coin shutter Illegal command Re-send the command None
6754 Coin shutter Shutter error Shut down the machine to check None
Both sensors fail to detect that the
6755 Coin shutter Shut down the machine to check None
shutter is shielded
Both sensors can detect that the shutter
6756 Coin shutter Shut down the machine to check None
is shielded
6761 Coin shutter ACK answer signal hasn't been received Re-send the command None
6762 Coin shutter ACK respond error Re-send the command None
6763 Coin shutter Serial port configuration error Please check the configuration file None
6764 Coin shutter Fail to initialize COM assemblies Shut down the machine to check None
6765 Coin shutter Invalid respond returns Re-send the command None
6766 Coin shutter Unknown error Re-send the command None
6767 Coin shutter Configuration file error Shut down the machine to check the file None
6768 Coin shutter Fail to unpack Re-send the command None
6799 Coin shutter Communication timeout Re-send the command None
6921 I/O expansion board Invalid parameters None
6941 I/O expansion board COM component initialization error None
6942 I/O expansion board Invalid command Contact the supplier and update the software None
6943 I/O expansion board "reading door status" command error None
6944 I/O expansion board Getting door status error None
6945 I/O expansion board Door operation timeout None
hardware is ok, if not, contact supplier
6946 I/O expansion board "Indicator status" command error None
6947 I/O expansion board "Setting indicator status" command Contact the supplier and update the software None
6948 I/O expansion board Getting indicator status error None
6949 I/O expansion board Indicator operation timeout None
hardware is ok, if not, contact supplier
6950 I/O expansion board Other errors Contact the supplier and update the software None
Operation of I/O expansion board Check if the communication cable or
6999 I/O expansion board None
timeout hardware is ok, if not, contact supplier
7001 TCP/IP Fail to create socket Reconnect network or restart the machine None
7002 TCP/IP Illegal socket Reconnect network or restart the machine None
7003 TCP/IP DNS fail to resolve the network address Check network configuration None
7004 TCP/IP Network is closed None
7005 TCP/IP Fail to connect network Check network communication line None
7006 TCP/IP Network is disconnected None
7007 TCP/IP Illegal network address parameters Check network configuration None
7008 TCP/IP Network resource is occupied (block) Check network configuration None
7009 TCP/IP Illegal parameters Check network configuration None
7010 TCP/IP Object machine is disconnected or Check network communication line None
7011 TCP/IP Illegal protocol parameters Check network configuration None
Socket don't connect with the required
7012 TCP/IP Check network communication line None
socket
7013 TCP/IP Fail to operate due to non-socket data Reconnect network or restart the machine None
type request to access object machine is
The
7014 TCP/IP Check network configuration None
rejected
7015 TCP/IP Fail to communicate Reconnect network or restart the machine None
7016 TCP/IP Network address is occupied Check network configuration None
7017 TCP/IP Network resource is occupied (non- Check network configuration None
7018 TCP/IP block)
Insufficient memory Reconnect network or restart the machine None
7019 TCP/IP Illegal operation Check network configuration None
7020 TCP/IP Socket is closed Reconnect network or restart the machine None
7021 TCP/IP Network communication is blocked Check network communication line None
7022 TCP/IP Packet size error Check network configuration None
7023 TCP/IP Fail to access object machine None
7024 TCP/IP Connection is disconnected abnormally Check network communication line None
7025 TCP/IP Communication connection is restarted None
Network address parameter is legal but
7027 TCP/IP Check network configuration None
unavailable
7028 TCP/IP Unsupported address type Check network configuration None
Check network communication line and host
7029 TCP/IP Connection request is rejected None
status
7030 TCP/IP Socket is already in use Check network configuration None
7031 TCP/IP Accessing network is impossible None
7032 TCP/IP Wait timeout before sending data Check network communication line None
7033 TCP/IP Wait timeout before receiving data None
7034 TCP/IP Fail to set parameters Check network configuration None
7035 TCP/IP Fail to allocate heap memory Reconnect network or restart the machine None
7036 TCP/IP Fail to send ICMP data None
7037 TCP/IP Fail to receive ICMP data Check network communication line None
7038 TCP/IP Network PING failure None
7039 TCP/IP Network PING success Normal state, ignore None
7050 TCP/IP Fail to initialize winsock32.dll Check the winsock32.dll and version None
7051 TCP/IP Increase null session None
Check network configuration parameter
7052 TCP/IP Illegal session Check network configuration parameter None
7053 TCP/IP Fail to create network session None
7054 TCP/IP Status of network connection is Check network communication line None
abnormal Check network communication line and
7098 TCP/IP Unknown error None
configuration parameter
7099 TCP/IP Communication timeout Check network communication line None
10101 ATM SN control unit Parameter error Ignore None
10102 ATM SN control unit No legal ATM sequence number Write as ATM serial number None
10103 ATM SN control unit Fail to operate the registery Check the operation authority None
10104 ATM SN control unit DLL execution error Check the status of relative module None
10105 ATM SN control unit Application program running error Re-send the command or update software None
12003 GRG CDM cash dispenser Note is sent out when cleaning transport Warning code, please check the account 1001
12004 GRG CDM cash dispenser Note recycled during note dispensing Warning code, ignore None
12005 GRG CDM cash dispenser Internal machine is severe dirty Warning code, clean the machine None
12006 GRG CDM cash dispenser No note at exit slot Warning code, ignore 100b
12007 GRG CDM cash dispenser Log data returned is incomplete Warning code, reread the log 1003
12008 GRG CDM cash dispenser Log data reading is done Warning code, ignore 1004
12009 GRG CDM cash dispenser Log data empty Warning code, ignore 1005
12010 GRG CDM cash dispenser FCS1 sensor dirty Warning code, clean the FCS1 101f
12011 GRG CDM cash dispenser FCS2 sensor dirty Warning code, clean the FCS2 1020
12016 GRG CDM cash dispenser SLLS sensor dirty Warning code, clean the SLLS 1025
12017 GRG CDM cash dispenser MEDS sensor dirty Warning code, clean the MEDS 1026
12018 GRG CDM cash dispenser RFS sensor dirty Warning code, clean the RFS 1027
12019 GRG CDM cash dispenser TES sensor dirty Warning code, clean the TES 1028
Warning code, check if there are notes in the
12020 GRG CDM cash dispenser No note at SCS when dispensing notes 1008
stacker area
12030 GRG CDM cash dispenser Other warning code Warning code, ignore None
12041 GRG CDM cash dispenser Specified exit slot non-existence Check the parameter correctness None
12042 GRG CDM cash dispenser Specified cashbox cannot be used Check if cashbox hardware fault None
12043 GRG CDM cash dispenser Cashbox info is changed Check if the cashbox is replaced and None
12044 GRG CDM cash dispenser Cashbox empty initialize itnotes
Replenish None
Check if the withdrawal amount is beyond
12045 GRG CDM cash dispenser Beyond maximum withdrawal amount 6c02
the maximum one
12046 GRG CDM cash dispenser Cashbox lack of configuration Check and add the configuration information None
12047 GRG CDM cash dispenser Specified exit slot cannot be used Check the parameter correctness None
12048 GRG CDM cash dispenser Dispensing successful, but note lost Check if the sensors of stacker shutter fault None
12049 GRG CDM cash dispenser Cashboxes with same ID Ensure the inputted cashbox ID is not the 6d03
12050 GRG CDM cash dispenser Cashbox cannot be used same
Please check and repair the cashbox in time None
GRG CDM cash dispenser st
12051 1 cashbox empty 6103
12052 GRG CDM cash dispenser 2nd cashbox empty 6203
12053 GRG CDM cash dispenser 3rd cashbox empty 6303
Replenish notes
12054 GRG CDM cash dispenser 4th cashbox empty 6403
12057 GRG CDM cash dispenser No 1st cashbox 6101
12058 GRG CDM cash dispenser No 2nd cashbox 6201
12059 GRG CDM cash dispenser No 3rd cashbox 6301
Insert the cashbox properly
12060 GRG CDM cash dispenser No 4th cashbox 6401
12063 GRG CDM cash dispenser 1st cashbox feeding failure 6102
12064 GRG CDM cash dispenser 2nd cashbox feeding failure 6202
12065 GRG CDM cash dispenser 3rd cashbox feeding failure Check the cashbox installation state and 6302
ensure it is in position
Check the cashbox installation state and
12066 4th cashbox feeding failure
GRG CDM cash dispenser ensure it is in position 6402
12067 5th cashbox feeding failure
GRG CDM cash dispenser 6502
12068 GRG CDM cash dispenser
6th cashbox feeding failure 6602
12069 1st cashbox ID illegal
12070 2nd cashbox ID illegal
3rd cashbox ID illegal 6304
Check the validity of ID setup
12072 4th cashbox ID illegal
Recycle box non-existence Check if the recycle box is in position 6701
12076 Recycle box full
GRG CDM cash dispenser Clean the recycle box 6702/6703
12077 Feeding timeout
GRG CDM cash dispenser Check the note feeder 6801
The distance of notes is too short during
12078 GRG CDM cash dispenser Check the note feeder 6802
transporting
1. Check the note size and quality;
12079 GRG CDM cash dispenser Too many notes are recycled 2. Check the note parameter setup; 6803
3. Check the note feeder
Check if the sensor assembly is installed and
12080 GRG CDM cash dispenser Thickness sensor fault 6d01
adjusted properly
12081 GRG CDM cash dispenser Single diverter down-reposition failure 6805
12082 GRG CDM cash dispenser Single diverter up-reposition failure Check and repair the single diverter and 6806
12083 GRG CDM cash dispenser Bundle diverter down-restoration failure related parts 6809
12084 GRG CDM cash dispenser Bundle diverter up-restoration failure 680a
Note is to be sent out when cleaning Inspect the note and check the account
12085 GRG CDM cash dispenser 6808
transport immediately
Inspect the note and check the account
12086 GRG CDM cash dispenser Main motor is jammed 6901
immediately
12087 GRG CDM cash dispenser Note jam at FCS1 Check the main motor or encoder pulse 6902
12088 GRG CDM cash dispenser Note jam between FCS1 and SLLS 6903
12089 GRG CDM cash dispenser Note jam at FCS2 6904
12095 GRG CDM cash dispenser Note jam at FCS5 690a
12096 GRG CDM cash dispenser Note jam between FCS5 and SLLS 690b
12097 GRG CDM cash dispenser Note jam at FCS6 Remove the note and initialize the machine 690c
12098 GRG CDM cash dispenser Note jam between FCS6 and SLLS 690d
12099 GRG CDM cash dispenser Note jam at SLLS 690e
12100 GRG CDM cash dispenser Note jam between SLLS and MEDS 690f
12101 GRG CDM cash dispenser Note jam at MTS 6910
12102 GRG CDM cash dispenser Note jam at MEDS 6911
12103 GRG CDM cash dispenser Note jam between MEDS and TES 6912
12104 GRG CDM cash dispenser Note jam between MEDS and RFS 6915
12105 GRG CDM cash dispenser Note jam at TES 6913
12106 GRG CDM cash dispenser Note jam at RFS 6914
12107 GRG CDM cash dispenser FCS1 fault 6a01
Clean or Replace the fault sensor
12113 GRG CDM cash dispenser SLLS fault 6a07
12114 GRG CDM cash dispenser MEDS fault 6a08
12115 GRG CDM cash dispenser RFS fault 6a09
12116 GRG CDM cash dispenser TES fault 6a0a
12117 GRG CDM cash dispenser Note jam at BRFS 6916
12118 GRG CDM cash dispenser Note jam at SCS Remove the note and initialize the machine 6917
12119 GRG CDM cash dispenser Note jam at PES 6918
12120 GRG CDM cash dispenser MAC verification code error Resend the command None
12121 GRG CDM cash dispenser Invalid command parameter Check the parameter and re-send None
12122 GRG CDM cash dispenser Configuration file error Check the configuration file None
12123 GRG CDM cash dispenser Self-calibration failed Retry according to the operation instructions 6d02
12124 GRG CDM cash dispenser Internal sensor count error Clean or Replace the fault sensor 601e、
Initialize the machine, if failed, please 601f6020、
600a、
12125 GRG CDM cash dispenser Internal chip error
contact the supplier 600b600c、
600d600e、
6001、
Initialize the machine, if failed, please
12126 GRG CDM cash dispenser Internal error 60026003、
60046005、
Initialize the machine, if failed, please 61096209、
12127 GRG CDM cash dispenser Other internal errors None
12128 GRG CDM cash dispenser Note jam at PCS 6919
12129 GRG CDM cash dispenser Note jam at stacker 691a
12130 GRG CDM cash dispenser Note jam between PES and BRFS 691b
12131 GRG CDM cash dispenser Note jam between PCS and PES Remove the note and initialize the machine 691c
12132 GRG CDM cash dispenser Note jam between SCS and PCS 691d
12133 GRG CDM cash dispenser Note jam between MEDS and BRFS 691e
12134 GRG CDM cash dispenser Note jam between SCS and MEDS 691f
12135 GRG CDM cash dispenser Stacker operation failure Check the stacker and initialize the 6d04
12136 GRG CDM cash dispenser Dispenser, delivery failed machine, if failed, please contact the supplier 680b
Check if the PES is shield by notes, if is,
12137 GRG CDM cash dispenser Note at PES when note dispensing 680d
remove the note; if not, ignore
12138 GRG CDM cash dispenser Note jam between PES and PCS 6920
12139 GRG CDM cash dispenser Note jam between PCS and MEDS Remove the note and initialize the machine 6921
12140 GRG CDM cash dispenser Note jam between PCS and MEDS 6922
12141 GRG CDM cash dispenser BRFS invalidity Check the BRFS sensor and try to replace it 6a0b
12142 GRG CDM cash dispenser SCS invalidity Check the SCS sensor and try to replace it 6a0c
12143 GRG CDM cash dispenser PCS invalidity Check the PCS sensor and try to replace it 6a0d
12144 GRG CDM cash dispenser RFID read/write error 6D05
12145 GRG CDM cash dispenser 1st grade RFID label is damaged 6D06
12146 GRG CDM cash dispenser 2nd grade RFID label is damaged 6D07
12147 GRG CDM cash dispenser 3rd grade RFID label is damaged Please contact the supplier 6D08
12150 GRG CDM cash dispenser Frame format error 6003
12151 GRG CDM cash dispenser No access to modify 6006
12152 GRG CDM cash dispenser The master key verify error 6005
12160 GRG CDM cash dispenser Notes remain at stacker shutter Clean the notes None
12161 GRG CDM cash dispenser Stacker shutter not closed Check f the shutter cannot be closed None
Check if communication cable is in good
12170 GRG CDM cash dispenser Fail to tell is 6240 or 8240 None
contact and if the machine is power-on
12171 GRG CDM cash dispenser Setup file for security scheme is not Please contact the supplier None
12172 GRG CDM cash dispenser Fail to inlitialize IPC communication Please contact the supplier None
12173 GRG CDM cash dispenser Fail to acquire the working key Please contact the supplier None
12174 GRG CDM cash dispenser Upper layer executive program is illegal Please contact the supplier None
12175 GRG CDM cash dispenser Fail to calculate MAC Please contact the supplier None
12176 GRG CDM cash dispenser Fail to update the master key Please contact the supplier None
12177 GRG CDM cash dispenser Master key error or empty Please contact the supplier None
12178 GRG CDM cash dispenser CRC verification failure Please contact the supplier None
12180 GRG CDM cash dispenser Machine can't work in test mode Eixt the test mode None
12188 GRG CDM cash dispenser Other errors None
12190 GRG CDM cash dispenser Serial port opening error None
12191 GRG CDM cash dispenser Fail to send command None
12192 GRG CDM cash dispenser Fail to receive data Check the communication cable and serial None
port configuration
Check the communication cable and serial
12193 GRG CDM cash dispenser Format of data received error port configuration None
Data received is found to be wrong after
12194 GRG CDM cash dispenser None
verification
Please ensure the command is received in
12195 GRG CDM cash dispenser The machine is busy None
idle state
12196 GRG CDM cash dispenser Invalid command ID Resend the command None
13006 GRG CDM 5250 Cashbox 1 full 1121
Ignore or take out some notes
verification failure
13011 GRG CDM 5250 Cashbox 1 empty 1118
13013 GRG CDM 5250 Cashbox 3 empty Ignore or replenish notes 1318
13016 GRG CDM 5250 Log reading is done Ignore 1047
13017 GRG CDM 5250 Incomplete log data returned Ignore 1048
13018 GRG CDM 5250 Note at exit slot Take out the note 162B
13021 GRG CDM 5250 Transport not closed Close transport 3601, 7601
13022 GRG CDM 5250 Note jam when note exiting Clean the transport or jammed note manually
961F
3602, 3603,
3604, 3605,
13023 GRG CDM 5250 Note in transport Clean the transport or jammed note manually
3606, 3607,
364F, 764F,
13024 GRG CDM 5250 At least two cashboxes have the same Manually change ID 764D, 7602,
6053
13025 GRG CDM 5250 ID
Note at exit slot Take the note away 3709, 4709
3716, 373C,
13026 GRG CDM 5250 Exit support plate fault Stop operation, contact the supplier
4708, 470A,
380E, 380F,
Please check exit shutter, and check if
13027 GRG CDM 5250 Exit shutter fault 383B, 4722,
hardware fault and contact the supplier
480C, 480D,
Check if the shutter state is normal and 480E, 480F,
13028 GRG CDM 5250 Exit shutter state error 4832, 5032
13029 GRG CDM 5250 Exit slot full Take away the note at exit slot 1719, 4719
13030 GRG CDM 5250 Belt scraper operation timeout Stop operation, contact the supplier 3610, 7610,
13031 GRG CDM 5250 Note exit timeout Initialize, re-send command 5630
5628
13032 GRG CDM 5250 Note deposit timeout Initialize, re-send command 5629
Please check if the note is normal, and if
13033 GRG CDM 5250 Double notes during note scraping 762C
hardware fault, please contact the supplier
Push the module in position and if hardware 3926, 392A,
13036 GRG CDM 5250 Cashbox frame fault
fault, please contact the supplier 5611, 5925,
13037 GRG CDM 5250 No cashbox Replenish cashbox 5926, 592A
6017
13038 GRG CDM 5250 Cashbox 1 non-existence 6117
13040 GRG CDM 5250 Cashbox 3 non-existence Shield/replenish cashbox 6317
13043 GRG CDM 5250 Note exit failure, cashbox 1 empty 6118
13045 GRG CDM 5250 Note exit failure, cashbox 3 empty Replenish notes 6318
13048 GRG CDM 5250 Cashbox 1 too full 6120
13050 GRG CDM 5250 Cashbox 3 too full Take out the redundant notes 6320
Take out the redundant notes

3127, 6113,
13053 GRG CDM 5250 Cashbox 1 rolling shutter fault
6114, 6127,
3227, 6213,
6214, 6227,
622E 6313,
3327,
6314, 6327,
3427, 6413,
6414, 6427,
642E 6513,
3527,
6514, 6527,
Shield/replace/contact the supplier
13058 GRG CDM 5250 Cashbox 1 support plate fault 652E
514E, 361A,
13059 GRG CDM 5250 Cashbox 2 support plate fault 6115, 611A
524E, 361B,
13060 GRG CDM 5250 Cashbox 3 support plate fault 534E, 361C,
13061 GRG CDM 5250 Cashbox 4 support plate fault 6315, 631C
544E, 361D,
13062 GRG CDM 5250 Cashbox 5 support plate fault 6415, 641D
554E, 361E,
13063 GRG CDM 5250 Cashbox 1 fault 6515, 612F
6112, 651E
Cashbox 1 withdrawal amount is not the
13068 GRG CDM 5250 8142
desired one
13069 GRG CDM 5250 8242
desired one
13070 GRG CDM 5250 8342
desired one Contact the maintainer to solve the problem
13071 GRG CDM 5250 8442
desired one
13072 GRG CDM 5250 8542
desired one
13073 GRG CDM 5250 Withdrawal amount is not the desired 8042
13074 GRG CDM 5250 one gate 1 fault
Dodge 3634, 363E
13075 GRG CDM 5250 Dodge gate 2 fault 3636, 363F
Shield/replace/contact the supplier
13076 GRG CDM 5250 Dodge gate 3 fault 3638, 3640
13077 GRG CDM 5250 Dodge gate 4 fault 363A, 3641
13078 GRG CDM 5250 Flash or Eprom error Stop operation, contact the supplier A044, A045
13079 GRG CDM 5250 Key error Stop operation, contact the supplier 3723
13080 GRG CDM 5250 Unsupported function Shield this function None
13081 GRG CDM 5250 Configuration file error Initialize, then stop operation, and contact None
13082 GRG CDM 5250 COMMANAGER error the supplier None
13083 GRG CDM 5250 Serial port operation failure None
13084 GRG CDM 5250 Fail to send command Communication or hardware fault, please None
13085 GRG CDM 5250 Fail to receive command check if communication cable or hardware None
13086 GRG CDM 5250 Data is found to be wrong after device is normal None
13087 GRG CDM 5250 verification
Fail to receive ACK None
13088 GRG CDM 5250 Initializing Wait and re-send command None
13089 GRG CDM 5250 The machine is busy Wait and re-send command None
13090 GRG CDM 5250 Parameter error Contact the supplier and update the software 2031
13091 GRG CDM 5250 Data ID received is wrong Initialize, then re-send command None
13092 GRG CDM 5250 Data received is wrong Initialize, then re-send command None
13093 GRG CDM 5250 Hardware error Stop operation, contact the supplier 373D
Initialize, contact the supplier and update the A046, A049,
13094 GRG CDM 5250 Other errors
software A04A
13095 GRG CDM 5250 Transport encoder or GUS06 sensor Stop operation, contact the supplier 364B
13096 GRG CDM 5250 fault encoder or ZUS04 sensor fault Stop operation, contact the supplier
Shutter 384C
13097 GRG CDM 5250 Cashbox 1 deposit amount error 8143
Contact the maintainer to solve the problem

Contact the maintainer to solve the problem
13102 GRG CDM 5250 Deposit amount error 8043
13199 GRG CDM 5250 Communication timeout check if communication cable or hardware None
device is normal
14021 MEI cash deposit No notes is inserted, warning code Insert notes into entry slot None
mechanism
MEI cash deposit Notes fail to enter because customer
14022 Feed notes to entry slot None
mechanism catch it or don't insert deeply, warning
14023 MEI cash deposit code
Note is returned to exit slot, warning Take away the unrecognized notes None
mechanism
MEI cash deposit code Stop accepting notes, count the accepted
14024 Escrow is full, warning code None
mechanism notes and put to cashbox (clear escrow)
14031 MEI cash deposit Interface parameter is invalid 5
14032 mechanism
MEI cash deposit Don't monitor status 6
14033 mechanism
MEI cash deposit Fail to store file 10
14034 mechanism
MEI cash deposit Invalid type 11
14035 mechanism
MEI cash deposit Error condition None
mechanism Contact the supplier and update the software
14036 MEI cash deposit Invalid operation None
14037 mechanism
MEI cash deposit Runtime error None
14038 mechanism
MEI cash deposit Command is being executed 3
14039 mechanism
MEI cash deposit Escrow is empty None
14040 mechanism
MEI cash deposit Device is monitoring status 7
14041 mechanism
MEI cash deposit Configuration file error Check configuration file None
14042 mechanism
MEI cash deposit Notes are being processed Contact the supplier and update the software None
14043 mechanism
MEI cash deposit Note is rejected Contact the supplier and update the software None
14044 mechanism
MEI cash deposit Genuine note is received Contact the supplier and update the software None
14045 mechanism
MEI cash deposit Notes have been processed Contact the supplier and update the software None
14046 mechanism
MEI cash deposit Receiving notes is canceled Contact the supplier and update the software None
14047 mechanism
MEI cash deposit Finish to press notes Contact the supplier and update the software None
14048 mechanism
MEI cash deposit Finish to exit notes Contact the supplier and update the software None
14049 mechanism
MEI cash deposit Restting Contact the supplier and update the software None
14050 mechanism
MEI cash deposit Stop the holt mode Contact the supplier and update the software None
14051 mechanism
MEI cash deposit Note is rejected Contact the supplier and update the software None
14052 mechanism
MEI cash deposit Complete to carry out the command Contact the supplier and update the software None
14053 mechanism
MEI cash deposit Invalid parameter Contact the supplier and update the software None
14054 mechanism
MEI cash deposit Monitoring Contact the supplier and update the software None
14055 mechanism
MEI cash deposit The referenced note is required to insert Contact the supplier and update the software None
14056 mechanism
MEI cash deposit Load the downloaded note data Contact the supplier and update the software None
14057 mechanism
MEI cash deposit Overlaid the downloaded note data Contact the supplier and update the software None
14058 mechanism
MEI cash deposit Monitoring is completed Contact the supplier and update the software None
14059 mechanism
MEI cash deposit Start to receive notes Contact the supplier and update the software None
14060 mechanism
MEI cash deposit Fake note is received Contact the supplier and update the software None
14061 mechanism
MEI cash deposit Suspicious note is received Contact the supplier and update the software None
14062 mechanism
MEI cash deposit Service will be continued Contact the supplier and update the software None
14063 mechanism
MEI cash deposit Hardware fault Replace the faulty device None
14069 mechanism
MEI cash deposit Unknown error Contact the supplier and update the software None
14071 mechanism
MEI cash deposit Fail to open serial port 100
mechanism
MEI cash deposit Check if the serial port connect well or the
14072 Fail to initialize serial port 101
mechanism serial setting is right
14073 MEI cash deposit Fail to transmit message 102
14074 mechanism
MEI cash deposit Abnormal message 103
14075 mechanism
MEI cash deposit Timeout expired 104
mechanism Contact the supplier and update the software
14076 MEI cash deposit Setting of data link error 105
14077 mechanism
MEI cash deposit System error 2000
14078 mechanism
MEI cash deposit Cashbox is full Settle up and replace cashbox None
mechanism
MEI cash deposit Fit cashbox and reset; if the cashbox is
14079 Cashbox is taken way None
mechanism removed normally, ignore this.
MEI cash deposit Open the mechanism to check the transport,
14080 Notes jam None
mechanism and clear the jammed notes
14081 MEI cash deposit Services haven't started None
14082 mechanism
MEI cash deposit Abnormal message Contact the supplier and update the software None
14083 mechanism
MEI cash deposit Abnormal event None
mechanism Check if the cable connect well, the
MEI cash deposit
14084 Fail to communicate mechanism is power-on, or the setting of None
mechanism
serial port No is right
14085 MEI cash deposit Stop service Hardware fault, contact supplier None
14086 mechanism
MEI cash deposit Command timeout None
14087 mechanism
MEI cash deposit Invalid handle 1
14088 mechanism
MEI cash deposit Service is not available 2
14089 mechanism
MEI cash deposit Mechanism hasn't initialized Contact the supplier and update the software 4
mechanism
MEI cash deposit Mechanism is occupied by another
14090 8
mechanism process
14091 MEI cash deposit Depended DL (dynamic library) is lost 9
mechanism
MEI cash deposit Check if the cover is closed, if the entry slot
14092 entry slot fault or the top cover is open
mechanism is blocked, clear it
MEI cash deposit Reset, if fails, open the cover to clear the
14093 Upper transport fault None
mechanism transport
MEI cash deposit Check if the cover is closed, if the exit slot is
14094 Exit slot fault or the top cover is open None
mechanism blocked, clear it
MEI cash deposit Reset, if fails, remove cashbox to clear the
14095 Lower transport fault None
mechanism transport
MEI cash deposit Reset, if fails, open the cover to clear the
14096 Escrow transport fault None
mechanism transport
MEI cash deposit Reset, if fails, remove cashbox to clear the
14097 Pressure assembly fault None
mechanism transport
14098 MEI cash deposit Notes data fault Contact supplier None
14109 mechanism
BR-15 No configuration supply for NV Software fault, contact the supplier 400
NV hasn't been configured
14110 BR-15 Software fault, contact the supplier 401
recongnizable denomination
14111 BR-15 Escrow is empty Ignore 500
14112 BR-15 Escrow is non-empty Ignore 501
14113 BR-15 Escrow is full Ignore 502
14114 BR-15 All recycling drum are empty Ignore 503
14115 BR-15 All recycling drum are full Ignore 505
Recycling drum 1 is full (Tape with
14116 BR-15 Ignore 540
black mark is detected)
14117 BR-15 Ignore 541
14118 BR-15 Ignore 542
14119 BR-15 Ignore 543
14122 BR-15 Loadbox is empty Ignore 550
The number of rejected notes exceeds
14123 BR-15 Ignore 630
the limit when loading notes
14124 BR-15 Acceptance box is near full Ignore 504
14125 BR-15 Notes remains in exit slot Warning code, please take out notes 560
Notes are received, but the notes Warning code, please acquired the notes
14126 BR-15 530
information is not acquired information
Notes haven't been recorded reachs 20,
14127 BR-15 Warning code, please deposited the notes 600
please confirm to enter or cancel
14128 BR-15 All notes have been recorded Ignore 601
Some notes haven't been recorded,
14129 BR-15 Warning code, please deposited the notes 602
please comfirm to enter
14130 BR-15 No note is received Ignore 610
The number of notes calculated by the
14131 BR-15 recycling drum is more than the actual Ignore None
one after sorting and counting
14132 BR-15 recycling drum is less than the actual Ignore None
one after sorting and counting
14133 BR-15 Recycling drum 1 hasn't been Re-configuration 570
14134 BR-15 configureddrum 2 hasn't been
Recycling Re-configuration 571
14135 BR-15 configured
Recycling drum 3 hasn't been Re-configuration 572
14136 BR-15 configureddrum 4 hasn't been
Recycling Re-configuration 573
14139 BR-15 ID card non-existence Check the equipment 720
14140 BR-15 ID card anti-collision failure Check the equipment 721
14141 BR-15 ID card fail to select card Check the equipment 722
14142 BR-15 recycling drum is more than the actual Ignore None
one after settling and account
14143 BR-15 recycling drum is less than the actual Ignore None
one after soring
14149 BR-15 Notes are rejected Ignore None
14150 BR-15 Unknown error Contact the supplier None
14151 BR-15 Parameter error Contact the supplier 901
14152 BR-15 Diverter Parameter error Check the equipment 902
14153 BR-15 Motor parameter error Check the equipment 903
14154 BR-15 Recycling drum 1 parameter error Contact the supplier 911
14160 BR-15 Mode parameter error Contact the supplier 921
14161 BR-15 Recycling drum attribute parameter Contact the supplier 922
14162 BR-15 Recycling drums are not empty Clear the RC 923
14165 BR-15 The number of notes loaded exceeds Check the parameter 620
14166 BR-15 limit
Loadbox is not lock Lock the cassette lock 552
The number of rejected notes exceeds
14167 BR-15 Check notes quality 630
the limit
14170 BR-15 Recycling drum 1 change is shortage Check the parameter 510
14176 BR-15 Fail to read/write the Acceptance box Check the equipment 711
14177 BR-15 ID to read/write the loadbox ID
Fail Check the equipment 712
14180 BR-15 Equipment status error Initializd the CRM 1001
14181 BR-15 The machine is being powered on Initializd the CRM 1002
Fail to clear the jammed note after
14182 BR-15 Check and initializ the CRM 1010
initializing
Fail to clear the jammed note after
14183 BR-15 Initialize the CRM 1011
initializing, notes remains in the
14185 BR-15 Notes remains in entry slot Check and initializ the CRM 1015
14186 BR-15 Entry slot fail to feed notes Check and initializ the CRM 1016
14187 BR-15 Exit notes from entry slot timeout Check and initializ the CRM 1017
Note is jammed when exiting from
entry slot
14190 BR-15 Notes remains in Escrow when exiting Check and initializ the CRM 1020
14191 BR-15 Escrow is not at zero position Check and initializ the CRM 1021
14192 BR-15 Escrow fail to define the zero position Check and initializ the CRM 4101
14195 BR-15 Recycling drum 1 calculation error Set the note amount 1050
NV acquire white/black parameters
14201 BR-15 Check the equipment 940
failed, please correct
14202 BR-15 NV response timeout Check the equipment 1101
14203 BR-15 NV status error Check the equipment 1102
14204 BR-15 NV in unknown status Check the equipment 1103
14205 BR-15 NV FPGA parameter is lost Check the equipment 1104
14206 BR-15 Fail to read note configuration of the Check the equipment 1105
14209 BR-15 NV length exceeds the limit
Note Check the note 2001
14210 BR-15 Note jam at NV Check and initializ the CRM 3001
14211 BR-15 Note jam at buffer area Check and initializ the CRM 3002
14212 BR-15 Note jam at exit slot Check and initializ the CRM 3003
14213 BR-15 Note jam at cash recycling slot Check and initializ the CRM 3004
Note jam at entry slot of the recycling
drum 1
drum 2
drum 3
drum 4
Note jam at entry slot of the acceptance
box
14221 BR-15 Note jam at exit slot of the load box Check and initializ the CRM 3010
14230 BR-15 Unknown note jam Check and initializ the CRM 3100
14231 BR-15 Note jam between NV and buffer area Check and initializ the CRM 3101
Note jam between exit slot of the
loadbox and buffer area
Note jam between entry slot of
recycling area and buffer area
14234 BR-15 Note jam between NV and buffer area Check and initializ the CRM 3104
14235 BR-15 Note jam between buffer area and exit Check and initializ the CRM 3105
slot jam between buffer area and entry
Note
slot of the loadbox
Note jam between buffer area and entry
slot of the recycling area
recycling area and recycling drum 1
14250 BR-15 Note is jammed when exiting the Check and initializ the CRM 3121
escrow
Note is jammed when it fed from the
loadbox
recycling drum 1
recycling drum 2
recycling drum 3
recycling drum 4
14257 BR-15 Note jam at NV Check and initializ the CRM 无
14260 BR-15 Sensor SF1 in abnormal status Check the CRM 3021
Unknown note is moved from the
unknown position
14291 BR-15 Unknown note is moved from NV Check and initializ the CRM 3141
Unknown note is moved from the buffer
area
14293 BR-15 Unknown note is moved from exit slot Check and initializ the CRM 3143
Unknown note is moved from entry slot
of cash recycling mode
of the recycling drum 1
the acceptance box
the loadbox
Unknown note is transported into
unknown position
14306 BR-15 Unknown note is transproted into NV Check and initializ the CRM 3161
Unknown note is transported into
buffer area
14308 BR-15 Unknown note is transported into exit Check and initializ the CRM 3163
slot
Unknown note is transported into entry
slot of recycling area
slot of the recycling drum 1
slot of the accepatance box
slot of the loadbox
Unknown note is transported into the
recycling drum 1
recycling drum 2
recycling drum 3
recycling drum 4
14330 BR-15 Fail to open exit slot Check and initializ the CRM 3201
14331 BR-15 Reserved Check and initializ the CRM 3202
14332 BR-15 Fail to open entry slot Check and initializ the CRM 3203
14333 BR-15 Fail to open commutator of escrow Check and initializ the CRM 3204
Fail to open commutator of escrow
transport
Fail to open commutator of validation
transport
Fail to open commutator of recycling
transport
drum 1 enty slot
drum 2 enty slot
drum 3 enty slot
drum 4 enty slot
Fail to open commutator of loading
transport
14345 BR-15 Fail to close exit slot Check and initializ the CRM 3221
14347 BR-15 Fail to close entry slot Check and initializ the CRM 3223
14348 BR-15 Fail to close commutator of escrow Check and initializ the CRM 3224
Fail to close commutator of escrow
transport
Fail to close commutator of validation
transport
Fail to close commutator of recycling
transport
drum 1 enty slot
drum 2 enty slot
drum 3 enty slot
drum 4 enty slot
Fail to close commutator of loading
transport
14360 BR-15 Main motor is jammed Check and initializ the CRM 3250
14361 BR-15 Note is jammed during processing Check and initializ the CRM 3260
14362 BR-15 Fail to erase data from FLASH Check the equipment 3410
14363 BR-15 Fail to write data to FLASH Check the equipment 3411
14364 BR-15 Fail to read data of FLASH Check the equipment 3412
14365 BR-15 Fail to write FRAM parameters Check the equipment 3401
14366 BR-15 Fail to read FRAM parameters Check the equipment 3402
14367 BR-15 Fail to check FRAM parameters Check the equipment 3403
14370 BR-15 Acceptance box is full Clear notes 4015
14371 BR-15 Acceptance box is not lock Check the AC 4020
14372 BR-15 Pressure plate is not reset Check the equipment 4021
14373 BR-15 Pressure plate pushing out timeout Check the equipment 4022
14374 BR-15 Pressure plate calling back timeout Check the equipment 4023
14375 BR-15 Note pressing failure (Notes are Check the equipment 4024
remained)
Fail to reset the recycling drum 1, black
mark is not checked
mark is not checked
mark is not checked
mark is not checked
14390 BR-15 Command parameter error Check the parameter None
14394 BR-15 Undefined command Check the parameter None
14395 BR-15 DLL Loading failure Check the parameter None
14396 BR-15 Data sending failure Check if the communication port is normal None
14397 BR-15 Data receiving failure Check if the communication port is normal None
14398 BR-15 Configuration file error Check if the configuration file port is normal None
14399 BR-15 Communication timeout Check if the communication port is normal None
15000 CRM9250 Other warning errors None
check the communication cables and device
15001 CRM9250 Shutter close/open sensor is abnormal Check if the shutter is abnormal 601
15002 CRM9250 Shutter open timeout Check if the shutter is abnormal 602
15003 CRM9250 Shutter close timeout Check if the shutter is abnormal 603
15004 CRM9250 Shutter is jammed by notes Check if the shutter is abnormal 605
There is foreign object in shutter while
15005 CRM9250 Check if the shutter is abnormal 606
closing it
Notes are returned to exit slot while
15006 CRM9250 Ignore 610
executing "Cash Count" command
15007 CRM9250 Notes remains in note slot Ignore 611
15008 CRM9250 Notes remains in entry slot Ignore 612
15009 CRM9250 Notes remains in exit slot Ignore 613
15010 CRM9250 No note in note slot Ignore 614
15011 CRM9250 No note in entry slot Ignore 615
15012 CRM9250 No note in exit slot Ignore 616
15013 CRM9250 Note is not in position Insert the notes correctly 061A
Torn or skewed note is detected at entry
15014 CRM9250 Please input qualified notes 621
slot
15015 CRM9250 Note with holes is detected at entry slot Please input qualified notes 622
15016 CRM9250 Extra-wide note is detected at entry slot Please input qualified notes 623
15017 CRM9250 Extra-narrow note is detected at entry Please input qualified notes 624
slot to feed note, the next note doesn't
Fail
15018 CRM9250 Check if the NF (Note Feeder) is abnormal 631
enter lower feed transport in specified
No note entered into transport from
15019 CRM9250 Check if the NF (Note Feeder) is abnormal 632
entry slot in specified time
15020 CRM9250 Escrow tape is exhausted Too many notes are rejected or escrow fault 701
Notes in escrow exceed the set value
15021 CRM9250 Input too many notes, reduce some 702
while executing "Cash count" command
RC1 cassette is empty (after executing
15022 CRM9250 Ignore 801
command)
15023 CRM9250 Ignore 802
command)
15024 CRM9250 Ignore 803
command)
15025 CRM9250 Ignore 804
command)
15026 CRM9250 Ignore 805
command)
15027 CRM9250 RC1 is near full Ignore 0811、0831、
15028 CRM9250 RC2 is near full Ignore 0812、0832、
15029 CRM9250 RC3 is near full Ignore 0842
0813、0833、
0814、0834、
0815、0835、
15032 CRM9250 Extended AC cassette is near full Ignore 0845
081A、081B、
15033 CRM9250 A area in AC is near full Ignore 081D、0830、
15034 CRM9250 B area in AC is near full Ignore 0840
081E
15035 CRM9250 C area in AC is near full Ignore 081F
15036 CRM9250 RC1 is full Ignore 0821、0851
15041 CRM9250 Extended AC is full Clear the machine None
15042 CRM9250 A area in AC is full Clear the machine 850
15043 CRM9250 B area in AC is full Clear the machine None
15044 CRM9250 C area in AC is full Clear the machine None
Number of notes entered entry slot
15045 CRM9250 Input too many notes, reduce some 901
exceeds maximum
Number of notes which are rejected Rejected notes is too many, please input
15046 CRM9250 911
successively exceeds preset number qualified notes
Total number of notes rejected exceeds Rejected notes is too many, please input
15047 CRM9250 912
preset number qualified notes
Number of notes at exit slot exceeds
15048 CRM9250 Too many notes, reduce some 941
maximum when dispensing
Get no information about note when
15049 CRM9250 Do nothing None
validating
Retract the notes, software or hardware
15050 CRM9250 Escrow have notes after withdrawal 741
problem, contact supplier
The escrow tape is reset, but no notes
15051 CRM9250 Do nothing 714
from escrow
Firmware version is the same as the
15052 CRM9250 Ignore None
downloading one
Note will be retracted continuously if it
15053 CRM9250 Too much notes are retracted to NF slot 902
remains in NF slot
Communication failure, check the cable and
15071 CRM9250 Fail to operate serial port
serial configuration
15072 CRM9250 Fail to allocate memory Software problem, contact supplier
15073 CRM9250 Fail to send data
Waiting ACK timeout or fail to receive Communication failure, check the cable and
15074 CRM9250
ACK serial configuration
15075 CRM9250 Fail to send ENQ
15076 CRM9250 Package ID of received data error
15077 CRM9250 CRC of received data error Software or hardware problem, contact
Received data error or receiving data supplier
15078 CRM9250
timeout
15079 CRM9250 Device is busy Device is running, try later
15080 CRM9250 Parameter error Software problem, contact supplier
15081 CRM9250 Unsupported function The function is not supported, contact None
15082 CRM9250 Device status error Hardware problem, contact supplier None
15083 CRM9250 Operating configuration file error Software or configuration error, contact None
Number of notes dispensed actually ≠ supplier
15084 CRM9250 Hardware problem, contact supplier None
required number
15085 CRM9250 Clause 36 is unsupported Contact the supplier None
Software or configuration error, contact the
15086 CRM9250 Clause 36 configuration error None
supplier
15087 CRM9250 Fail to read hardware log Try again None
15088 CRM9250 Fail to change denomination Contact the supplier None
information
Amount of blacklist serial numbers is
15089 CRM9250 Try again None
abnomal
15090 CRM9250 The client disconnect Hardware fault, contact the supplier None
15091 CRM9250 ASC internal error Hardware fault, contact the supplier None
15092 CRM9250 Illegal application program Hardware fault, contact the supplier None
15093 CRM9250 Fail to update the master key Hardware fault, contact the supplier None
15094 CRM9250 Checking failed Hardware fault, contact the supplier None
15095 CRM9250 Calculating MAC error Hardware fault, contact the supplier None
It isn't in test mode when revising the
15096 CRM9250 Hardware fault, contact the supplier 4090
working key
15097 CRM9250 Checking error when operating the key Hardware fault, contact the supplier 4091、4094
15098 CRM9250 Working key read/write error Hardware fault, contact the supplier 4092、4093
15099 CRM9250 MAC checking error during transction Hardware fault, contact the supplier 4095、4096、
4097
1013、1025、
1271、
15121 CRM9250 Other error Hardware problem, contact supplier 4070~4075、
4201~4226、
4230~423F、
Other command is received before 424F、42BA、
15122 CRM9250 Software problem, contact supplier 1001
receiving "initialization setting"
command
Other command is received before
receiving "initialize" command
Illegal command is received after
"prepare deposit" command
"prepare dispense" command
"dispense" command
"prepare present" command
Illegal command is received after "open
shutter" command
Illegal command is received after "close
shutter" command
"retract NF" command
Illegal command is received after "Cash
15131 CRM9250 Software problem, contact supplier 100A
Count" command
15132 CRM9250 Software problem, contact supplier 100B
"deposit" command
15133 CRM9250 Software problem, contact supplier 100C
"cancel deposit" command
15134 CRM9250 Software problem, contact supplier 100D
"prepare next transaction" command
15135 CRM9250 Software problem, contact supplier 100E
"cancel dispense" command
15136 CRM9250 Software problem, contact supplier 100F
"retract NE" command
"cancel prepare" command
Illegal command is received after "keep
notes" command
"initialize" command
15140 CRM9250 Undefined command is received Software problem, contact supplier 1021
CRM expect to receive "read cassette
information" command
CRM fail to execute host command
15142 CRM9250 Exit ODS mode 1025
while in ODS mode
"AC setting" for AC error in
15151 CRM9250 Configuration error, contact supplier 1101、1102
"initialization setting" command
Setting of "hopper type" for AC error in
15152 CRM9250 "initialization setting" command Configuration error, contact supplier 1103
(CRM9250 hopper must be set to exist)
Setting of "cassette type" for AC error
15153 CRM9250 Configuration error, contact supplier 1104、1105
in "initialization setting" command
Setting of "denomination" for AC error
15154 CRM9250 Configuration error, contact supplier 1107
"RC setting" for RC error in
15155 CRM9250 Configuration error, contact supplier 111x
"initialization setting" command
(undefined
Setting parameters)
of "cassette type" for RC error
15156 CRM9250 in "initialization setting" command Configuration error, contact supplier 112x、113x
(undefined parameters)
"hopper type" and "cassette type" for
15157 CRM9250 RC don't match in "initialization Configuration error, contact supplier 117x
setting" command
Setting of "denomination" for RC error
"RC setting" and "RC type" for RC
don't match in "initialization setting"
Cassette memory setting error in
15160 CRM9250 "initialization setting" command Configuration error, contact supplier 11A1
(cassette has no memory, but is set to
use memory)
Setting of "retract area" error for
15161 CRM9250 Configuration error, contact supplier 11A9
"retract" command
15162 CRM9250 Setting of operation mode for NV error Hardware problem, contact supplier 11Cx
15163 CRM9250 Action parameter error Hardware or software problem, contact 11Dx
supplier
Setting for withdrawl limited amount
15164 CRM9250 Software problem, contact supplier 11E1
exceeds maximum
Withdrawal cassette is not available or
15165 CRM9250 Check cassette or contact supplier 11E2
unable to dispense
Setting of "dispense mode" error in
"dispense" command
Setting of hopper number error before
15167 CRM9250 executing "dispense" command (the Software problem, contact supplier 11E5
number is not continuous)
Setting for deposit limited amount
exceeds maximum
RC1 doesn't exist, or it's cable is not in
15169 CRM9250 Check cassette or contact supplier 8011、11F1
position
position
position
position
position
Memory is null while reading AC, Cassette hasn't been set or hardware
15174 CRM9250 1200
please reset problem, contact supplier
Memory is null while reading RC1, Cassette hasn't been set or hardware
15175 CRM9250 1201
15176 CRM9250 1202
15177 CRM9250 1203
15178 CRM9250 1204
15179 CRM9250 1205
15180 CRM9250 RC1 specified to dispense is empty Software problem, contact supplier 1211
Write illegal parameters to AC , please
reset
Write illegal parameters to RC1, please
reset
reset
reset
reset
reset
Illegal CRM parameters, please reset
15191 CRM9250 Software problem, contact supplier 1241~124A
(service command)
15192 CRM9250 RC1 specified to dispense is abnormal Check the cassette 1251、1261
In compel deposit, the parameters for
selecting AC/RC error
15198 CRM9250 Total length of parameters error Software problem, contact supplier 1290
Setting of cassette priority error while
depositing
Length of CRM sequence number
15200 CRM9250 Software fault, contact the supplier 1292
exceeds limit
15201 CRM9250 Fail to set indentification parameter Hardware fault, contact the supplier 404D、404E、
15202 CRM9250 Fail to set sorting parameter level Hardware fault, contact the supplier 404F
405C、405D、
15203 CRM9250 DC parameters settting error Re-configrate the DMC cassette 405E
15204 CRM9250 Fail to feed notes Software fault, contact the supplier F001,F002,F00
NV is not closed before executing 3
15211 CRM9250 Close the NV and then transact 2001
command
Front door is not closed before
15212 CRM9250 Close front door and then transact 2011
executing command
Back door is not closed before
15213 CRM9250 Close back door and then transact 2021
executing command
Upper unit is being dragged out before
15214 CRM9250 Push it in position and then transact 2031
executing command
Lower unit is not in position before
executing command
Transport in Lower unit is not closed
15216 CRM9250 Close the transport and then transact 2051
before executing command
NF and NE doesn't joint together before
15217 CRM9250 Joint NF and NE and then transact 2061
executing command
Shutter is not closed before executing
15218 CRM9250 Close shutter and then transact 2071
command
15219 CRM9250 NV is open while executing command Close NV and then transact 2101
Front door is open while executing
15220 CRM9250 Close front door and then transact 2111
command
Back door is open while executing
15221 CRM9250 Close back door and then transact 2121
command
Upper unit is being dragged out while
executing command
Lower unit is not in position before
executing command
Transport in lower unit is open before
15224 CRM9250 Close the transport and then transact 2151
executing command
NF and NE doesn't joint together before
15225 CRM9250 Joint NF and NE, and then transact 2161
executing command
15226 CRM9250 Shutter is open before executing Close shutter and then transact 2171
15227 CRM9250 command
Upper unit is pulled out Push back the upper unit 80E6
15228 CRM9250 Lower unit is pulled out Push back the lower unit 80E7
15241 CRM9250 NV hardware error Hardware problem, contact supplier 3000~30FF
15242 CRM9250 NV communication error Hardware problem, contact supplier 3100~31FF
15243 CRM9250 NV command or parameter error Hardware problem, contact supplier 3200~32FF
15244 CRM9250 NV error Hardware problem, contact supplier 3300~33FF
Poor quality note or hardware problem,
15245 CRM9250 Note thickness is abnormal 3401~3403
contact supplier
15246 CRM9250 NV internal sensor error Hardware problem, contact supplier 3500~35FF
15247 CRM9250 NV reject notes abnormally Hardware problem, contact supplier 3333
Hardware error, fail to operate Flash
15251 CRM9250 Hardware problem, contact supplier 4001~4003
ROM on the control board of lower unit
Hardware error, fail to operate 4004~4006、
15252 CRM9250 Hardware problem, contact supplier
EEPROM on the control board of lower 4051~405B
15253 CRM9250 CRM internal operation error Hardware problem, contact supplier 4007~4008
CRM hardware error, fail to operate AC 4020、4030、
memory 4060
CRM hardware error, fail to operate 4021、4031、
RC1 memory 4061
RC2 memory 4062
RC3 memory 4063
CRM Hardware error, fail to operate 4024、4034、
RC4 memory 4064
RC5 memory 4065
CRM hardware error, 36V power is
15260 CRM9250 Hardware problem, contact supplier 4041
abnormal
CRM firmware error, the edition of
15261 CRM9250 firmware for the control board of upper Hardware problem, contact supplier 4101
unit and lower unit don't match
15262 CRM9250 Internal logical error Hardware problem, contact supplier 4102~4105
4240、4250、
4260、4270、
15263 CRM9250 Communication with AC error Check the cassette
4280、4290、
42A0、42B0、
42C0、42D0
4241、4251、
4261、4271、
15264 CRM9250 Communication with RC1 error Check the cassette
4281、4291、
42A1、42B1、
42C1、42D1
4242、4252、
4262、4272、
4282、4292、
42A2、42B2、
42C2、42D2
4243、4253、
4263、4273、
4283、4293、
42A3、42B3、
42C3、42D3
4244、4254、
4264、4274、
4284、4294、
42A4、42B4、
42C4、42D4
4245、4255、
4265、4275、
4285、4295、
42A5、42B5、
15269 CRM9250 Read sequence number of the CRM Re-send the command 42C5、42D5
407A
15270 CRM9250 failed sequence number of the CRM
Write Re-send the command 407B
5001~500F、
5010~501A、
5021~502E、
15281 CRM9250 Sensor is dirty or damaged Check the sensor or contact supplier 5031~5036、
5041~5046、
5051~5055、
5061~5065、
5071~5075、
5301~530F、
5310~531A、
5321~532E、
15282 CRM9250 Sensor fault Check the sensor or contact supplier 5331~5336、
5341~5346、
5351~5355、
5361~5365、
5371~5375、
5101~5104、
Diverter fault (before executing
15283 CRM9250 Hardware problem, contact supplier 5111~5114、
command)
5121~5125、
Motor fault, motor runs but it hasn't 5131~5135
15284 CRM9250 Hardware problem, contact supplier 5201~520D
been detected
15285 CRM9250 Diverter fault (while executing Hardware problem, contact supplier 5141~5145、
15288 CRM9250 Fail to close shutter normally Check if the shutter is normal 6006
15289 CRM9250 Fail to close shutter safely Check if the shutter is normal 6007
15290 CRM9250 Fail to close shutter by force Check if the shutter is normal 6008
Shutter status detection sensor is
15291 CRM9250 Check the sensor or contact supplier 6001
abnormal
15292 CRM9250 Shutter open timeout Check the shutter 6002
15293 CRM9250 Shutter close timeout Check the shutter 6003
15294 CRM9250 Fail to close shutter Check the shutter 6004
15295 CRM9250 Shutter is jammed by notes Check the shutter 6005
6111、6112、
15296 CRM9250 Pressure plate fault Hardware problem, contact supplier 6121、6123、
6126、6127、
6128、6129、
6113、6122、
15297 CRM9250 Top plate fault Hardware problem, contact supplier
6124、612B、
Notes in note slot (before executing 612C
15298 CRM9250 Retract the notes and then transact 6201
command)
Notes in entry slot (before executing
command)
Notes in exit slot (before executing
command)
No note in note slot (before executing
15301 CRM9250 Reset CRM 6204
command)
No note in entry slot (before executing
15302 CRM9250 Reset CRM 6205
command)
No note in exit slot (before executing
15303 CRM9250 Reset CRM 6206
command)
Notes in note slot (after executing
15304 CRM9250 Reset CRM, retract the notes 6211
command)
Notes in entry slot (after executing
command)
Notes in exit slot (after executing
command)
No note in note slot (after executing
15307 CRM9250 Reset CRM 6214
command)
No note in entry slot (after executing
15308 CRM9250 Reset CRM 6215
command)
No note in exit slot (after executing
15309 CRM9250 Reset CRM 6216
command)
6301、6302、
15310 CRM9250 Note in entry slot is abnormal Place the note well, reset CRM
6303、6304
6305、6306、
15311 CRM9250 Note in entry slot is abnormal Place the note well, reset CRM
6307、6308
Note jammed in exit slot (after
15312 CRM9250 Clear the jammed notes in exit slot 6309
executing command)
Fail to feed notes in entry slot, the next
Check if the note feeder is worn-out or the
15313 CRM9250 note isn't fed to lower feed transport in 6313
note is abnormal
specified time
Fail to present notes in exit slot, the
Check if the note feeder is worn-out or the
15314 CRM9250 next note isn't fed to upper feed 6314
note is abnormal
transport in specified time
15315 CRM9250 Upper feed wing wheel fail to reposit Check hardware or contact supplier 6315
No note enters transport from entry slot Check if the note feeder is worn-out or the
15316 CRM9250 6316
in specified time note is abnormal
No note enters transport from exit slot Check if the note feeder is worn-out or the
15317 CRM9250 6317
in specified time note is abnormal
Note stacker fault (before executing
15318 CRM9250 Check hardware or contact supplier 6117、6119
command)
15319 CRM9250 Prepare dispensing fault Check hardware or contact supplier 6125、E605
Escrow tape is full, tap is exhausted
15321 CRM9250 Check hardware or contact supplier 7002
(before executing command)
Notes in escrow tape (before executing
command)
Notes in escrow tape (after executing
command)
Number of notes enters and leaves
15324 CRM9250 Reset CRM 7011、7012
escrow don't match
No note is delivered from escrow in
specified time
Escrow tape is reposited but no note is
delivered from escrow
15327 CRM9250 Escrow tape fail to reposited Check hardware or contact supplier 7021、7022、
15328 CRM9250 Status of escrow tape is abnormal Check hardware or contact supplier 7023
7031、7032、
Notes in the end of tape (before
executing command)
Notes in the end of tape (after executing
command)
Escrow tape is full, tap is exhausted
15331 CRM9250 Reset CRM 7043
(while executing command)
15340 CRM9250 AC don't exist or cables don't connect Check the cassette 8010
15341 CRM9250 well
All cassettes are full Clear the machine 800x
Extended AC don't exist or cables don't
15342 CRM9250 Check the cassette 801A
connect well
15343 CRM9250 Extended AC is full Clear the machine 801B、8019
15344 CRM9250 All the cables of RC don't connect well Check the cassette 801C
A area in AC is full (before executing
15345 CRM9250 Clear the machine 801D、8020
command)
B area in AC is full (before executing
15346 CRM9250 Clear the machine 801E
command)
C area in AC is full (before executing
15347 CRM9250 Clear the machine 801F
command)
AC is abnormal (before executing
15348 CRM9250 Check the cassette 8030、8040
command)
Extended AC is abnormal (before
15349 CRM9250 Check the cassette 8031、8041
executing command)
8050、8060、
15350 CRM9250 AC fault Check the cassette or contact supplier 8070、8080、
8090、80A0、
80B0、80C0
8021、8051、
15351 CRM9250 RC1 fault Check the cassette or contact supplier 8061、8071、
8081、8091、
80A1、80B1、
8022、8052、
8082、8092、
80A2、80B2、
8023、8053、
8083、8093、
80A3、80B3、
8024、8054、
8084、8094、
80A4、80B4、
8025、8055、
8085、8095、
RC1 fail to feed note, the next note isn't 80A5、80B5、
15356 CRM9250 Check the cassette or contact supplier 80D1、1281
fed out in specified time
RC2 fail to feed note, the next note isn't
15361 CRM9250 AC box is dragged out Push the cassette in 80E0
15362 CRM9250 RC1 is dragged out Push the cassette in 80E1
15367 CRM9250 AC is inserted in Check if the cassette is inserted correctly 80F0
15368 CRM9250 RC1 is inserted in Check if the cassette is inserted correctly 80F1
15373 CRM9250 AC is inserted in and then dragged out Check if the cassette is ok 8100
15374 CRM9250 RC1 is inserted in and then dragged out Check if the cassette is ok 8101
15379 CRM9250 RC2 is set to extended AC Software setting error, contact supplier 8112
15383 CRM9250 Sorting cassette is not detected Software fault, contact the supplier 8120
15391 CRM9250 Notes or jammed notes in NF transport Clear jams
15392 CRM9250 Notes or jammed notes in NE transport Clear jams
15393 CRM9250 Notes or jammed notes in LT transport Clear jams 9010、9050、
15394 CRM9250 Notes or jammed notes in CT transport Clear jams 90B0
Notes or jammed notes in AC entrance
15395 CRM9250 Clear jams
or interior transport
15396 CRM9250 Notes or jammed notes in RC1 entrance Clear jams
15400 CRM9250 Notes or jammed notes in RC5 entrance Clear jams None
Notes or jammed notes in transport
between NF and NE
15402 CRM9250 Clear jams 9408
between NF and LT
15403 CRM9250 Clear jams 9427、9510
between NF and CT
15404 CRM9250 Clear jams 9409
between LT and CT
Notes or jammed notes in transport 9411、9412、
between CT and AC 9429
15406 CRM9250 Clear jams 9415、941D
between CT and RC1
15407 CRM9250 Clear jams 9416、941E
between CT and RC2
15408 CRM9250 Clear jams 9417、941F
between CT and RC3
15409 CRM9250 Clear jams 9418、9420
between CT and RC4
15410 CRM9250 Notes is abnormal during transportation Initialize CRM
The number of notes don't match during
15411 CRM9250 Initialize CRM
transportation
Too many notes are rejected Notes are unqualified, please input qualified
15412 CRM9250 9281
successively during withdrawal ones
Too many rejected notes during Notes are unqualified, please input qualified
15413 CRM9250 9282
withdrawal ones
Too many notes are rejected Notes are unqualified, please input qualified
15414 CRM9250 9285
successively during "cash count" ones
Too many rejected notes during "cash Notes are unqualified, please input qualified
15415 CRM9250 9286
count" ones
Too many notes in exit slot while
15416 CRM9250 Clear notes in NF 9288
retracting NF
Notes are abnormal during 9301~931F、
15417 CRM9250 Initialize the mechanism
transportation 9320~932E、
Denomination of notes loaded in RC1 is
Check if the denomination of notes loaded in
15418 CRM9250 not the same as the setting one during 9289
RC1 matchs with the configuration
withdrawal
Denomination of notes loading in RC2
15419 CRM9250 is not the same as the setting one during 928A
withdrawal
15420 CRM9250 is not the same as the setting one during 928B
withdrawal
15421 CRM9250 is not the same as the setting one during 928C
withdrawal
15422 CRM9250 is not the same as the setting one during 928D
withdrawal
15431 CRM9250 Diverter fail to reposit after the Hardware problem, contact supplier E511~E514、
Diverter in AC diverting error (notes
15432 CRM9250 Hardware problem, contact supplier E541
enter B area after the command)
Diverter in AC diverting error (notes
15433 CRM9250 Hardware problem, contact supplier E542
enter C area after the command)
Pressure plate fail to reposit after the
15434 CRM9250 Hardware problem, contact supplier E601、E603
command
15435 CRM9250 Top plate fail to reposit after the Hardware problem, contact supplier E602、E604
command
While retracting, fail to close shutter
15436 CRM9250 Check the shutter E611
and retract notes successfully
Note stacker fault (after executing
15437 CRM9250 Hardware problem, contact supplier E606、E607
command)
15441 CRM9250 A area in AC is full after the command Clear the machine E801、E805
15442 CRM9250 B area in AC is full after the command Clear the machine E802
15443 CRM9250 C area in AC is full after the command Clear the machine E803
15444 CRM9250 extended AC is full after the command Clear the machine E804、E806
E810、E820、
15445 CRM9250 AC fail to reposit after the command Check the cassette or contact supplier
E830、E840
E811、E821、
15446 CRM9250 RC1 fail to reposit after the command Check the cassette or contact supplier
E831、E841
E812、E822、
E832、E842
E813、E823、
E833、E843
E814、E824、
E834、E844
E815、E825、
E835、E845
15451 CRM9250 AC is abnormal after the command Check the cassette or contact supplier E850、E860
15452 CRM9250 RC1 is abnormal after the command Check the cassette or contact supplier E851、E861
AC is 'empty', 'near full' or 'full' at the
15457 CRM9250 Check the cassette or contact supplier E85A、E86A
same time after the command
Dispense successfully, CRM is not in Check if CRM is in position or hardware
15461 CRM9250 EA02
position while retracting rejected notes problem, contact supplier
Dispense successfully, NV fault while
15462 CRM9250 Hardware problem, contact supplier EA03
retracting rejected notes
Dispense successfully, internal error
while retracting rejected notes
Dispense successfully, execute
15464 CRM9250 components fault while retracting Hardware problem, contact supplier EA05
rejected notes
Dispense successfully, escrow fault
Dispense successfully, cassette fault
Dispense successfully, transport fault
15470 CRM9250 Fail to communicate with NV board Check the communication cables None
15471 CRM9250 Fail to recognize the serial number Software problem, contact supplier None
15472 CRM9250 image
Fail to save serial number image Software problem, contact supplier None
15473 CRM9250 Fail to operate data library Software problem, contact supplier None
15474 CRM9250 Retrieval failed Try again None
15475 CRM9250 Fail to allocate memory Software problem, contact supplier None
15476 CRM9250 Fail to delete image file Try again None
15477 CRM9250 Back-up failed Try again None
15478 CRM9250 Fail to load OCR dynamic library Software problem, contact supplier None
15479 CRM9250 Fail to operate SQL file Re-send the command None
15480 CRM9250 Data libraries is backing up Re-send the command None
15500 CRM9250 Undefined command Re-send the command or contact the supplier None
15501 CRM9250 Configuration SRAM failure Re-send the command or contact the supplier None
15502 CRM9250 Data checking error Re-send the command or contact the supplier None
15503 CRM9250 Fail to operate FLASH program Re-send the command or contact the supplier None
15504 CRM9250 Fail to operate FLASH data Re-send the command or contact the supplier None
15505 CRM9250 Communication timeout Re-send the command or contact the supplier None
15506 CRM9250 Fail to reset AC Re-send the command or contact the supplier None
15507 CRM9250 Fail to reset RC 1 Re-send the command or contact the supplier None
15511 CRM9250 Fail to reset ODS Re-send the command or contact the supplier None
15512 CRM9250 Fail to reset NV51 interface board Re-send the command or contact the supplier None
15513 CRM9250 Fail to start updating AC Re-send the command or contact the supplier None
15514 CRM9250 Fail to start updating RC1 Re-send the command or contact the supplier None
15518 CRM9250 Fail to start updating ODS Re-send the command or contact the supplier None
15519 CRM9250 Fail to start updating NV51 interface Re-send the command or contact the supplier None
15520 CRM9250 boardto update AC
Fail Re-send the command or contact the supplier None
15521 CRM9250 Fail to update RC1 Re-send the command or contact the supplier None
15525 CRM9250 Fail to update ODS Re-send the command or contact the supplier None
15526 CRM9250 Fail to update NV51 interface board Re-send the command or contact the supplier None
15527 CRM9250 File downloaded is incomplete Re-send the command or contact the supplier None
Acquiring version information is not
successful or file version is inconsistent
15528 CRM9250 Re-send the command or contact the supplier None
with the updating one after
downloading hardware
15529 CRM9250 Format of the downloaded file is Re-send the command or contact the supplier None
15530 CRM9250 incorrect
Data sending or receiving error Re-send the command or contact the supplier None
15531 CRM9250 Fail to issue data Re-send the command or contact the supplier 0001
15532 CRM9250 CRC checking failed Re-send the command or contact the supplier 0031
15533 CRM9250 Program checking error Re-send the command or contact the supplier 0032、0035
15534 CRM9250 Fail to erase the section Re-send the command or contact the supplier 0033
15535 CRM9250 Programming failure Re-send the command or contact the supplier 0034
15536 CRM9250 NV self-test failure Re-send the command or contact the supplier None
15537 CRM9250 Code updating failure Re-send the command or contact the supplier None
15538 CRM9250 Fail to open the downloaded file Re-send the command or contact the supplier None
15539 CRM9250 Fail to read the downloaded file Re-send the command or contact the supplier None
Fail to acquire version information for
the upgrade file
Downloading firmware program with
this version is not permitted
15561 CRM9250 RSA key non-existence Software fault, contact the supplier None
15562 CRM9250 Fail to load the RSA key Software fault, contact the supplier None
15563 CRM9250 RSA key is overdue Software fault, contact the supplier None
User data of intelligent cassette
15564 CRM9250 Software fault, contact the supplier None
checking error
RC 1 isn't an intelligent cassette after
15565 CRM9250 Replace the cassette 4301
starting the function of intelligent
cassette
cassette
cassette
15970 CRM9250 AC is non-existence or damaged Examine and repair or replace the faulty None
15971 CRM9250 Cassettes are re-inserted device the machine
Initialize None
15972 CRM9250 A area of AC in abnormal status Check the faulty device None
the upper or lower unit is not clickc into
15973 CRM9250 Check positions of the upper and lower unit None
place
Initialise, if the problem occurs again, clear
15974 CRM9250 Shutter is jammed None
the jammed note manually
17001 Coin acceptance system None
Firmware version is consistent with the
17005 Coin acceptance system Ignore None
downloading one, downloading is
17010 Coin acceptance system Downloading file specified isn't found Check the downloading path None
17011 Coin acceptance system Wrong parameter Software problem, contact supplier None
Amount is insufficient, making change Mix notes fail or bad coin hopper, check the
failed hopper or if the remaining sum is sufficient
Fail to detect the middle sensor, check or
17013 Coin acceptance system Escrow1 fail to find the middle None
Replace the fault sensor.
Fail to detect the left sensor, check or
17014 Coin acceptance system Escrow1 fail to find the left None
Fail to detect the right sensor, check or
17015 Coin acceptance system Escrow1 fail to find the right None
Fail to detect the middle sensor, check or
17016 Coin acceptance system Escrow2 fail to find the middle None
Fail to detect the left sensor, check or
17017 Coin acceptance system Escrow2 fail to find the left None
Fail to detect the right sensor, check or
17018 Coin acceptance system Escrow2 fail to find the right None
17019 Coin acceptance system Coin latch 1 fail to catch the down Hardware or sensor fault, contact the None
17020 Coin acceptance system Coin latch 1 fail to catch the upper supplier or sensor fault, contact the
Hardware None
17021 Coin acceptance system Coin latch 2 fail to catch the down supplier or sensor fault, contact the
Hardware None
17022 Coin acceptance system Coin latch 3 fail to catch the upper supplier or sensor fault, contact the
Hardware None
17023 Coin acceptance system Transport fail to feed notes to exit slot Hardware or sensor fault, contact the None
17024 Coin acceptance system Transport fail to feed notes to reject supplier or sensor fault, contact the
Hardware None
vault supplier
No coin in hopper or can't detect coin, check
17025 Coin acceptance system Main hopper1 fail to present None
the hopper
Coin is always detected by sensor, check the
17026 Coin acceptance system Main hopper1 is jammed None
hopper
17027 Coin acceptance system Main hopper2 fail to present None
the hopper
17028 Coin acceptance system Main hopper2 is jammed None
hopper
17029 Coin acceptance system Recycle hopper1 fail to present coins None
the hopper
17030 Coin acceptance system Recycle hopper1 is jammed by coin None
hopper
17031 Coin acceptance system Recycle hopper2 fail to present coins None
the hopper
17032 Coin acceptance system Recycle hopper2 is jammed by coin None
hopper
Communication of validator is interrupted,
17033 Coin acceptance system Coin acceptor fault None
check the cable and related circuit
Cable don't connect well or circuit fault,
17034 Coin acceptance system iButton of coin-replenish box1 fault None
check the cable and circuit
Cable don't connect well or circuit fault,
17035 Coin acceptance system iButton of coin-replenish box2 fault None
check the cable and circuit
Hardware or sensor fault, contact the
17036 Coin acceptance system iButton of reject vault 1 fault None
supplier
17037 Coin acceptance system iButton of reject vault 2 fault None
supplier
17038 Coin acceptance system Fail to write Log None
supplier
17039 Coin acceptance system Fail to read Log None
supplier
Cam sensor or motor fault, check the sensor
17040 Coin acceptance system Cam is blocked None
and motor
17041 Coin acceptance system Cam motor fault Contact the supplier None
17042 Coin acceptance system Coin entrance is jammed by coin Clear the coin None
Exit signal for the coin acceptor works
17043 Coin acceptance system Replace the faulty device None
abnormal
17044 Coin acceptance system Escrow1 sensor fault Sensor fault, Replace the fault sensor None
17045 Coin acceptance system Escrow2 sensor fault Sensor fault, Replace the fault sensor None
17046 Coin acceptance system Coin latch 1 sensor fault Sensor fault, Replace the fault sensor None
17047 Coin acceptance system Coin latch 2 sensor fault Sensor fault, Replace the fault sensor None
17048 Coin acceptance system Transport sensor fault Sensor fault, Replace the fault sensor None
17049 Coin acceptance system EEPROM fault Control board fault ,replacet it None
Check if communication cable or hardware
17050 Coin acceptance system Coin acceptor timeout None
works abnormal
17051 Coin acceptance system Coin acceptor returning data error None
works abnormal
17052 Coin acceptance system Device is busy Replace the faulty device None
17053 Coin acceptance system Coin box 1 hasn't been replenished Replenishing coins follow the right process None
17054 Coin acceptance system Coin box 2 hasn't been replenished Replenishing coins follow the right process None
Both coin box 1 and 2 haven't been
17055 Coin acceptance system Replenishing coins follow the right process None
replenished
17056 Coin acceptance system Module position is abnormal Replace the faulty device None
17057 Coin acceptance system Recycle hopper 3 fail to present coin Replace the faulty device None
17058 Coin acceptance system Recycle hopper 3 is jammed by coin Clear the coin None
17059 Coin acceptance system Recycle hopper 4 fail to present coin Replace the faulty device None
17060 Coin acceptance system Recycle hopper 4 is jammed by coin Clear the coin None
17061 Coin acceptance system Channel running error Hardware problem, contact supplier None
17062 Coin acceptance system Channel entrance SENSOR fault Sensor fault, replace it None
17063 Coin acceptance system Channel exit SENSOR1 fault Sensor fault, replace it None
17064 Coin acceptance system Coin box existence sensor fault Sensor fault, replace it None
17065 Coin acceptance system Big HOPPER1 SENSOR fault Sensor fault, replace it None
17066 Coin acceptance system Big HOPPER2 SENSOR fault Sensor fault, replace it None
17067 Coin acceptance system Small HOPPER1 SENSOR fault Sensor fault, replace it None
17071 Coin acceptance system Fail to open coin shutter Hardware problem, contact supplier None
17072 Coin acceptance system Fail to close coin shutter Hardware problem, contact supplier None
17073 Coin acceptance system File hasn't been downloaded Hardware problem, contact supplier None
17074 Coin acceptance system Voltage is too low to transact Hardware problem, contact supplier None
Install Hopper, update configuration files
17075 Coin acceptance system Hopper non-existence or unavailable None
and re-initialise the machine
17082 Coin acceptance system Fail to open the file Re-send the command after checking the file None
17083 Coin acceptance system File is too large Check the file None
17084 Coin acceptance system Fail to read the document Check the file None
Log length wrote is too long (exceeds
17085 Coin acceptance system Check the log length None
1024 bytes)
Firmware version isn't in accord with
17086 Coin acceptance system Check the files name None
the loading one after updating
17087 Coin acceptance system Reject box is full Replace the reject-box None
Serial port is not set or fail to be set, or CAS
17088 Coin acceptance system Severe error None
hasn't been initialized
17089 Coin acceptance system Unknown error Software problem, contact supplier None
17090 Coin acceptance system Interface parameter error Software problem, contact supplier None
17091 Coin acceptance system Device configuration error Software problem, contact supplier None
17092 Coin acceptance system Unsupported function Software problem, contact supplier None
17093 Coin acceptance system Serial configuration error Software problem, contact supplier None
Communication or hardware fault, check the
17094 Coin acceptance system NAK is received, data sent error None
cable or device
17095 Coin acceptance system Data received error None
cable or device
17096 Coin acceptance system Fail to send ENQ None
cable or device
17097 Coin acceptance system Fail to send command None
cable or device
17098 Coin acceptance system Waiting ACK timeout None
cable or device
17099 Coin acceptance system Waiting response timeout None
cable or device
18011 Lobby90 Cashbox is near full Ask to empty cashbox None
18012 Lobby90 Retract area is not empty Stop to clear retract area None
18031 Lobby90 Replacement state (operation error) Contact the supplier and update the software None
18032 Lobby90 Deposit state (operation error) Contact the supplier and update the software None
18033 Lobby90 Idle state (operation error) Contact the supplier and update the software None
18034 Lobby90 Power save mode Contact the supplier and update the software None
18035 Lobby90 Equipment is busy Contact the supplier and update the software None
18036 Lobby90 Initializing Contact the supplier and update the software None
18037 Lobby90 Parameter error Contact the supplier and update the software None
18038 Lobby90 Operation fault Contact the supplier and update the software None
18039 Lobby90 Command is not permitted Contact the supplier and update the software None
18040 Lobby90 Unsupported position Contact the supplier and update the software None
18041 Lobby90 Configuration error Check the configuration file None
18042 Lobby90 No note while counting notes Ignore None
18043 Lobby90 Too many notes Take away redundant notes None
Remove the notes or other object at the entry
18044 Lobby90 Note in entry slot None
slot
18045 Lobby90 Escrow is not empty Empty the escrow None
18046 Lobby90 Escrow is full Empty the escrow None
18048 Lobby90 Security shutter is not closed Close the security shutter None
18049 Lobby90 Shutter is not closed Close the shutter None
18050 Lobby90 Fail to open shutter Resend the command None
18051 Lobby90 Fail to close shutter Resend the command None
18052 Lobby90 System time error Contact the supplier and update the software None
18053 Lobby90 Denomination info is not acquired Contact the supplier and update the software None
18060 Lobby90 Reject area is not empty None
Remind the users to take rejected notes
18061 Lobby90 Rejected notes are not taken away None
away
18062 Lobby90 Reject area is full None
18063 Lobby90 Shutter is moved illegally None
18064 Lobby90 Fail to deposit None
18065 Lobby90 Fail to retract None
18066 Lobby90 Transport error (jam) Remove the jammed note None
18067 Lobby90 Feeding slot error None
18068 Lobby90 Sensor error None
18069 Lobby90 Cashbox error None
18070 Lobby90 Reject vault is full Empty the reject vault as soon as possible None
18071 Lobby90 Cashbox is full Stop to clear cashbox None
18072 Lobby90 Other error None
18073 Lobby90 Cash deposit mechanism is not in Stop to push it in position None
18074 Lobby90 position shutter is opened
Deposit Stop to close the shutter None
18075 Lobby90 External sensor error Check the IO expansion board and sensor None
18076 Lobby90 Cashbox shutter error Stop to check the shutter None
Communication cable is disconnected,
18099 Lobby90 Communication fault None
please check the cable
18101 CAM8340 Cassette 1 is near full status prompt, ignore 0x01
18105 CAM8340 Cassette 1 is full status prompt, ignore 0x05
18109 CAM8340 No note in entry slot Insert notes in entry slot 0x09
18110 CAM8340 Notes are rejected when depositing Ignore 0x0A
18111 CAM8340 Notes are exited when initializing Take out the notes 0x0B
Notes are feeded to cassette when
18112 CAM8340 Ignore 0x0C
initializing
18113 CAM8340 Fail to calculate and check Contact the supplier 0x0D
18114 CAM8340 Number of notes is wrong Contact the supplier 0x0E
18115 CAM8340 Cassette 1 CAN communication timeout waring prompt, ignore 0x0F
18116 CAM8340 Cassette 2 CAN communication timeout waring prompt, ignore 0x10
Interchangeable operation is unsuported
18121 CAM8340 status prompt, ignore 0x15
by cassette 1
by cassette 2
by cassette 3
by cassette 4
by cassette 5
18126 CAM8340 status prompt, ignore 0x1A
by cassette 6
18127 CAM8340 Photosensitive sensor fail to adjust status prompt, ignore 0x1B
18128 CAM8340 NV self-test failed status prompt, ignore 0x1C
Amount deposited or the number of
18129 CAM8340 Re-send the command 0x1D
notes is dissatisfied
18132 CAM8340 Invalid parameter Contact the supplier 0x20
18133 CAM8340 Unknown parameter Contact the supplier 0x21
18134 CAM8340 Cassette type setting error Contact the supplier 0x22
18135 CAM8340 Setting no denomination can be Contact the supplier 0x23
18136 CAM8340 No initialization Contact the supplier 0x24
18137 CAM8340 Cassettes are re-inseted Initialize the machine 0x25
18148 CAM8340 Note jam in UFCS Initialize the machine 0x30
18149 CAM8340 Note jam between UFCS and DDTS Initialize the machine 0x31
18150 CAM8340 Note jam in DDTS Initialize the machine 0x32
18151 CAM8340 Note jam between DDTS and UWSS Initialize the machine 0x33
18152 CAM8340 Note jam in UWSS Initialize the machine 0x34
18153 CAM8340 Note jam between UWSS and UDTS Initialize the machine 0x35
18154 CAM8340 Note jam in UDTS Initialize the machine 0x36
18155 CAM8340 Note jam between UDTS and URCS Initialize the machine 0x37
18156 CAM8340 Note jam in URCS Initialize the machine 0x38
18157 CAM8340 Note jam between UDTS and DTS1 Initialize the machine 0x39
18158 CAM8340 Note jam in LDTS1 Initialize the machine 0x3A
18159 CAM8340 Note jam between LDTS1 and LDTS2 Initialize the machine 0x3B
18160 CAM8340 Note jam in LDTS2 Initialize the machine 0x3C
18161 CAM8340 Note jam between LDTS2 and LDTS3 Initialize the machine 0x3D
18162 CAM8340 Note jam in LDTS3 Initialize the machine 0x3E
18163 CAM8340 Note jam between LDTS3 and LDTS4 Initialize the machine 0x3F
18164 CAM8340 Note jam in LDTS4 Initialize the machine 0x40
18165 CAM8340 Note jam between LDTS2 and CIES1 Initialize the machine 0x41
18169 CAM8340 Note jam in cassette1 entry slot Initialize the machine 0x45
18173 CAM8340 Note jam in UNVS0 Initialize the machine 0x49
18174 CAM8340 Note jam in UNVS1 Initialize the machine 0x4A
18175 CAM8340 Note jam in UNVS2 Initialize the machine 0x4B
18176 CAM8340 Note jam in UNVS3 Initialize the machine 0x4C
18177 CAM8340 Note jam in UNVS4 Initialize the machine 0x4D
18178 CAM8340 Note jam between LDTS0 and LDTS1 Initialize the machine 0x4E
18179 CAM8340 Note jam between LDTS and LDTS0 Initialize the machine 0x4F
18180 CAM8340 Cassette 1 CIES sensor fault Contact the supplier 0x50
18181 CAM8340 Cassette 1 CICSL sensor fault Contact the supplier 0x51
18182 CAM8340 Cassette 1 CICSR sensor fault Contact the supplier 0x52
18183 CAM8340 Cassette 1 CPRSL sensor fault Contact the supplier 0x53
18184 CAM8340 Cassette 1 CPRSR sensor fault Contact the supplier 0x54
18185 CAM8340 Cassette 1 CPFS sensor fault Contact the supplier 0x55
18186 CAM8340 Cassette 1 CNFS sensor fault Contact the supplier 0x56
18187 CAM8340 Cassette 1 CFSS sensor fault Contact the supplier 0x57
18188 CAM8340 Cassette 1 CEDS sensor fault Contact the supplier 0x58
18189 CAM8340 Cassette 1 CPCS sensor fault Contact the supplier 0x59
18190 CAM8340 Cassette 1 push in motor fault Contact the supplier 0x5A
18191 CAM8340 Cassette 1 adjusting motor fault Contact the supplier 0x5B
18192 CAM8340 Cassette 1 intake commutator fault Contact the supplier 0x5C
18244 CAM8340 UNES sensor fault Contact the supplier 0x90
18245 CAM8340 UFES sensor fault Contact the supplier 0x91
18246 CAM8340 URCS sensor fault Contact the supplier 0x92
18247 CAM8340 URES sensor fault Contact the supplier 0x93
18248 CAM8340 UFCSL sensor fault Contact the supplier 0x94
18249 CAM8340 UFCSR sensor fault Contact the supplier 0x95
18250 CAM8340 USCSL sensor fault Contact the supplier 0x96
18251 CAM8340 USCSR sensor fault Contact the supplier 0x97
18252 CAM8340 UMTSL sensor fault Contact the supplier 0x98
18253 CAM8340 UMTSR sensor fault Contact the supplier 0x99
18254 CAM8340 UDTS sensor fault Contact the supplier 0x99
18254 CAM8340 UDTS sensor fault Contact the supplier 0x9F
18255 CAM8340 UNLS sensor fault Contact the supplier 0x9A
18256 CAM8340 UPLS sensor fault Contact the supplier 0x9B
18257 CAM8340 UFLS sensor fault Contact the supplier 0x9C
18258 CAM8340 URLS sensor fault Contact the supplier 0x9D
18259 CAM8340 UPES sensor fault Contact the supplier 0x9E
18260 CAM8340 UWSSL sensor fault Contact the supplier 0xA0
18261 CAM8340 UWSSR sensor fault Contact the supplier 0xA1
18262 CAM8340 UDDS sensor fault Contact the supplier 0xA2
18263 CAM8340 LPES sensor fault Contact the supplier 0xA3
18264 CAM8340 LPLS sensor fault Contact the supplier 0xA4
18265 CAM8340 LPPS sensor fault Contact the supplier 0xA5
18266 CAM8340 LDTS1 sensor fault Contact the supplier 0xA6
18270 CAM8340 DDTS sensor fault Contact the supplier 0xAA
18271 CAM8340 Reject-diverter fault Contact the supplier 0xAB
18272 CAM8340 Note feeding motor fault Contact the supplier 0xAC
18273 CAM8340 Upper transport motor fault Contact the supplier 0xAD
18274 CAM8340 Lower transport motor fault Contact the supplier 0xAE
Note pressing motor is repositioned in
18275 CAM8340 Contact the supplier 0xAF
place
Note pressing motor presses notes in
18276 CAM8340 Contact the supplier 0xB0
place
18277 CAM8340 Note pressing motor fault Contact the supplier 0xB1
18278 CAM8340 Fore-transport motor fault Contact the supplier 0xB2
18279 CAM8340 Sensor LDRTSO hardware fault Contact the supplier 0xB3
18292 CAM8340 NV isn't closed Close the NV 0xC0
18293 CAM8340 Upper transport isn't closed Close the upper transport 0xC1
18294 CAM8340 Front-cover of upper transport isn't Close the front-cover of upper transport 0xC2
18295 CAM8340 closed
Rear-cover of upper transport isn't Close the rear-cover of upper transport 0xC3
18296 CAM8340 Upper unit isn't clicked into place Close the upper unit 0xC4
18297 CAM8340 Lower unit isn't clicked into place Close the lower unit 0xC5
18298 CAM8340 Cover of the hopper is not closed Close the cover 0xC6
18308 CAM8340 ACK non-existence Contact the supplier 0xD0
18309 CAM8340 Communication frame error Contact the supplier 0xD1
18310 CAM8340 Communication timeout Contact the supplier 0xD2
18311 CAM8340 Check codes error Contact the supplier 0xD3
18312 CAM8340 Sequence number error Contact the supplier 0xD4
18313 CAM8340 The current mode is ODS Contact the supplier 0xD5
18324 CAM8340 Communication with NV timeout Contact the supplier 0xE0
18325 CAM8340 DSP1 chip fail to enable CIS to lighten Contact the supplier 0xE1
18326 CAM8340 DSP2 chip fail to enable CIS to lighten Contact the supplier 0xE2
18327 CAM8340 DSP1 chip fail to disable CIS to lighten Contact the supplier 0xE3
18328 CAM8340 DSP2 chip fail to disable CIS to lighten Contact the supplier 0xE4
18329 CAM8340 Unknown NV error Contact the supplier 0xE5
18340 CAM8340 Flash erasing error Contact the supplier 0xF0
18341 CAM8340 Fail to write data list Contact the supplier 0xF1
18342 CAM8340 Read Log failed Contact the supplier 0xF2
18343 CAM8340 Data packet is too long Contact the supplier 0xF3
18344 CAM8340 Fail to write Log Contact the supplier 0xF4
18345 CAM8340 Fail to read data list Contact the supplier 0xF5
18346 CAM8340 Fail to read/write Flash Contact the supplier 0xF6
18372 CAM8340 Accounting treatment Accounting treatment 0x110
18373 CAM8340 Cassettes are non-existent or forbidded Contact the supplier 0x111
18374 CAM8340 CAN communication timeout Contact the supplier 0x112
18388 CAM8340 Note width is abnormal Contact the supplier 0x120
Notes are feeded into cassette 1 instead
18389 CAM8340 Contact the supplier 0x121
of the specified one
18393 CAM8340 Deposit timeout Contact the supplier 0x125
18394 CAM8340 Notes remains in the lower transport Contact the supplier 0x126
18395 CAM8340 Notes are feeded into incorrect path Contact the supplier 0x127
18396 CAM8340 Notes remains in transport Contact the supplier 0x128
18397 CAM8340 Collecting thickness zero values error Contact the supplier 0x129
18398 CAM8340 Note feeding error Contact the supplier 0x12A
Physical form of notes in transport is
18399 CAM8340 Contact the supplier 0x12B
abnormal
18400 CAM8340 NV sequance number is in disorder Contact the supplier 0x12C
18401 CAM8340 Too much notes remains in exit slot Contact the supplier 0x12D
Clear the jammed note from LDTS1
18402 CAM8340 manually (the note hasn't been entered Contact the supplier 0x12E
in an account)
18403 CAM8340 Fail to check accounts Readust the accounts 0x12F
18404 CAM8340 Note jam in cassette 1 entry Clear the note jammed manually 0x130
Reject-electromagnet or accepting- Initialize the machine, then re-send the
18410 CAM8340 0x136
commutator is not in the right place command
Reject-electromagnet or reject- Initialize the machine, then re-send the
18411 CAM8340 0x137
commutator is not in the right place command
18500 CAM8340 Undefind command Contact the supplier None
18501 CAM8340 Configuration SRAM failure Contact the supplier None
18502 CAM8340 Data checking error Contact the supplier None
18503 CAM8340 Fail to operate FLASH program Contact the supplier None
18504 CAM8340 Fail to operate FLASH data Contact the supplier None
18505 CAM8340 Communication timeout Contact the supplier None
18507 CAM8340 Fail to reposition cassette 1 Contact the supplier None
18511 CAM8340 Fail to reposition ODS Contact the supplier None
18512 CAM8340 Fail to reposition NV51 interface baord Contact the supplier None
18514 CAM8340 Fail to start updating cassette 1 Contact the supplier None
18518 CAM8340 Fail to start updating ODS Contact the supplier None
18519 CAM8340 Fail to start updating NV51 interface Contact the supplier None
18520 CAM8340 board AC failure
Update Contact the supplier None
18521 CAM8340 Update Cassette 1 failure Contact the supplier None
18525 CAM8340 Update ODS failure Contact the supplier None
18526 CAM8340 Fail to update NV51 interface board Contact the supplier None
The downloaded file is non-existence or
18527 CAM8340 Contact the supplier None
incomplete
Acquiring file version information
18528 CAM8340 failed or the file version is consistent Contact the supplier None
with the updating one after
18529 CAM8340 downloading
Format of the downloaded file error Contact the supplier None
18530 CAM8340 Data receiving or sending error Contact the supplier None
18531 CAM8340 Fail to issue data (0001) Contact the supplier None
18532 CAM8340 CRC checking failed (0031) Contact the supplier None
18533 CAM8340 Program checking error (0032, 0035) Contact the supplier None
18534 CAM8340 Fail to erase the section (0033) Contact the supplier None
18535 CAM8340 Programming failure (0034) Contact the supplier None
18536 CAM8340 NV self-test failure Contact the supplier None
18537 CAM8340 Code updating failure Contact the supplier None
18538 CAM8340 Fail to open the downloaded file Contact the supplier None
18539 CAM8340 Fail to read the downloaded file Contact the supplier None
Fail to acquire version information for
updating file
It is not permit to download firmware
program with this version
18542 CAM8340 Undefind error for NV Contact the supplier None
18550 CAM8340 Fail to write cassette Contact the supplier None
18560 CAM8340 No image can be acquired Contact the supplier None
18561 CAM8340 Fail to convert denomination Contact the supplier None
information
Amount of blacklist sequence number is
abnormal
18570 CAM8340 RSA key non-existence Update software None
18571 CAM8340 Fail to load RSA key Update software None
18572 CAM8340 RSA key is overdue Update software None
User data of intelligent cassette
18573 CAM8340 Replace the cassette None
checking error
Communication between driver and NV
failure
18581 CAM8340 Fail to save image as a document Contact the supplier None
18583 CAM8340 Image validating failure Contact the supplier None
18584 CAM8340 Data searching failure Contact the supplier None
18585 CAM8340 Fail to operate data libraries Contact the supplier None
18586 CAM8340 Fail to allocate memory Contact the supplier None
18587 CAM8340 Fail to delete image Contact the supplier None
18588 CAM8340 Fail to load OCQ libraries Contact the supplier None
18589 CAM8340 Fail to operate SQL document Contact the supplier None
18590 CAM8340 Invalid parameter Contact the supplier None
18591 CAM8340 Data libraries is backing up, try again Contact the supplier None
18592 CAM8340 later
Equipment is busy Contact the supplier None
18593 CAM8340 Invalid command Contact the supplier None
18595 CAM8340 Unknown error Contact the supplier None
18596 CAM8340 Parameters setup is not correct Contact the supplier None
18597 CAM8340 command sending failure Contact the supplier None
18598 CAM8340 Data received is incorrect Contact the supplier None
Check if the supply power is cut off or the
18599 CAM8340 Communication timeout None
communication cable works abnormal
Exist notes transported to the stacker Take the notes from stackers
19101 Note sorting machine 1001
when initializing
Exist notes transported to the reject slot Take the notes from reject slot
when initializing
19103 Note sorting machine Sorting finished Ignore 1003
19104 Note sorting machine Stacker 1 is full Remove the notes from stacker 1 1004
19108 Note sorting machine Reject slot is full Take the notes from reject slot 1008
19109 Note sorting machine Cash-in slot is empty Load notes 1009
19110 Note sorting machine Notes remain in stacker 1 Remove the notes from stacker 1 100A
19111 Note sorting machine Notes remain in stacker 2 Remove the notes from stacker 2 100B
19112 Note sorting machine Notes remain in stacker 3 Remove the notes from stacker 3 100C
19113 Note sorting machine Notes remain in stacker 4 Remove the notes from stacker 4 100D
19114 Note sorting machine Notes remain in reject slot Remove the notes from reject slot 100E
Note feeding failure Align the notes in proper position and load
19115 Note sorting machine 100F
again
Blacklist note detected Remove blacklist note from reject slot and
press "Start"
19133 Note sorting machine Log re-calculation Ignore 1021
19134 Note sorting machine Finish to read Log Ignore 1022
19135 Note sorting machine Reading logs...... Please wait until the reading finish 1023
19140 Note sorting machine Sensors are dirty Clean NV transport 1031~1040
19141 Note sorting machine CIS1, CIS2 are dirty Clean NV transport 1041~1043
19150 Note sorting machine Notes remains in cash-in slot Remove the notes None
19151 Note sorting machine Notes remain in stacker 1 Remove the notes None
19152 Note sorting machine Notes remain in stacker 2 Remove the notes None
19153 Note sorting machine Notes remain in reject slot Remove the notes None
19154 Note sorting machine All stackers are full Remove the notes None
19155 Note sorting machine Reject slot is full Remove the notes None
19156 Note sorting machine Notes are removed from stacker 1 Remove notes illegally None
19157 Note sorting machine Notes are removed from stacker 2 Remove notes illegally None
Clear the notes from cash-in slot, then load it
19158 Note sorting machine Fail to feed notes in cash-in slot None
again
Unqualified notes are detected in cash-
19159 Note sorting machine Ignore None
in slot
Notes are transported to the reject slot
19160 Note sorting machine Remove the notes None
during sorting
19161 Note sorting machine No notes in cash-in solt Load notes None
Number of notes rejected exceeded the
19162 Note sorting machine Take the notes rejected and load new ones None
limit
19163 Note sorting machine All stackers are unusable (batch value is Reset the stacker batch value None
0) Check if all parts of the machine are in
19164 Note sorting machine NV is not closed None
proper position
Thickness transport is opened (when Check if all parts of the machine are in
19165 Note sorting machine None
stand-by) proper position
Main transport is opened (when stand- Check if all parts of the machine are in
by) proper position
19167 Note sorting machine Notes remains in transport Remove the notes None
19168 Note sorting machine Transport feed notes abnormally Load cash again None
19171 Note sorting machine RC1 has been re-inserted Initialize 2001
19172 Note sorting machine RC2 has been re-inserted Initialize 2002
19173 Note sorting machine Notes remains in reject bin Remove the notes from reject bin 2011
19174 Note sorting machine Logical calculus for reject bin is full Remove the notes from reject bin 2012
Note denomination of RC1 hopper is
19175 Note sorting machine Replace the RC1 2015
not accordant with the setting value
Note denomination of RC2 hopper is
19176 Note sorting machine Replace the RC2 2016
not accordant with the setting value
19177 Note sorting machine RC1 is full Replace the RC1 2017
19178 Note sorting machine RC2 is full Replace the RC2 2018
19179 Note sorting machine RC1 is non-existence Insert RC1 2019
19180 Note sorting machine RC2 is non-existence Insert RC2 201A
19181 Note sorting machine No cassette in hopper Insert cassettes 202B
19182 Note sorting machine RC1 isn't empty Remove notes from cassette 203C
19183 Note sorting machine RC2 isn't empty Remove notes from cassette 204D
19184 Note sorting machine RC1 and RC2 aren't empty Remove notes from cassettes 205E
19185 Note sorting machine RC1 and RC2 have been re-inserted Initialize 206F
Note denomination of RC1 and RC2
19186 Note sorting machine hoppers aren't accordant with the setting Replace the RC1 and RC2 2010
values
Upper unit of the note loading unit is
19187 Note sorting machine Close the upper unit 2013
opened
19200 Note sorting machine Lower layer is busy Press "Stop" then do other commands 6007
Check if sensor cable is in proper connection
19201 Note sorting machine Sensor works abnormally None
or sensor is burned out
19202 Note sorting machine Transport sensors works abnormally Check the sensors, initialize, then re-sorting 6024
Initialize, remove the notes from stacker 1
19203 Note sorting machine Stacker 1 sensor failed 6025
and do sorting
and do sorting
and do sorting
and do sorting
19210 Note sorting machine NE1 communication is abnormal Check NE1 communication cable 6101~6105
19211 Note sorting machine NE1 and NB communication timeout Check NB communication cable 6109
19212 Note sorting machine NE2 communication is abnormal Check NE2 communication cable 6201~6205
19213 Note sorting machine NE2 and NB communication timeout Check NB communication cable 6209
Remove notes from NE1 and re-sorting the
19214 Note sorting machine Note leaves from NE1 6108
last bundle
Remove notes from NE2 and re-sorting the
19215 Note sorting machine Note leaves from NE2 6208
last bundle
19220 Note sorting machine NS communication is abnormal Check NS communication cable 6301~6304
19230 Note sorting machine Command parameter error Check if the command is legal None
Please check if the paper is located normally
19231 Note sorting machine Paper tape delivery abnormal 655C
in transport, or if the paper is jammed there
Initialize machine, pull out the strapping
19232 Note sorting machine Paper cutting failure 655E
module, take out the note and remaining
19233 Note sorting machine Tray is short of paper paper tape
Replace paper roll 6560
19234 Note sorting machine Strapping module is not in it's place Restore the strapping module 6562
Initiate machine, clear remaining paper tape
19235 Note sorting machine Paper tape preparation failure 6563
if there is any
Initialize machine, then clear the remaining
19236 Note sorting machine remaining paper tape 6564
paper tape
Initialize machine, pull out the strapping
19237 Note sorting machine Note remaining in the stacker 6565
module, take out the remaining note
19238 Note sorting machine Note remaining in the stacker Initialize machine 6566
19239 Note sorting machine No note in the carriage Initialize the machine 6567
Check if the corresponding motor, sensor
19240 Note sorting machine Iron resetting failure 6568
and their connection are normal
19241 Note sorting machine Iron is warming up Please wait for warming up finished 6569
19242 Note sorting machine Ironing paper tape failure Check the iron 6570
19257 Note sorting machine Note pressing plate failure Check the FPM and FPDS 6607
19258 Note sorting machine Note pressing plate returns failure Check the FPM and FPUS 6608
19259 Note sorting machine Note pressing plate sensor error Check the FPUS and FPDS 6609
Notes are retarcted too much for they Check if loading notes is normal or the
19260 Note sorting machine 660A
keeps too close feeding space is resonnable
19270 Note sorting machine Thickness detection error Check or correct MTS None
19280 Note sorting machine Blacklist parameter invalid Check the parameter or download again 6731~673B
Check the corresponding sensor cable, and
19290 Note sorting machine Sensor fault 6A01~6A17
clean the sensor
Initialize or reposition NV, then contact the
19300 Note sorting machine NV internal error None
supplier
19301 Note sorting machine NV internal communication failure Reset NV 6709
19302 Note sorting machine CIS is dirty Clean CIS 6770~6772
19303 Note sorting machine Too much notes have been rejected by Ingore 670F
19304 Note sorting machine NV fan failure Check NV fan 6749
19305 Note sorting machine Currency setting error Set the correct currency 6713
NV image recorder hasn't been Check the corresponding communication
connected cable, initialize or reposition NV
NV image recorder communication
19311 Note sorting machine Check NV image recorder cables 6717~671F
abnornal
19312 Note sorting machine NV image recorder connection error Connect the right NV image record device 6720
19313 Note sorting machine RCP system internal error Initialize or reset NV and contact the 6781~6789
19314 Note sorting machine U-disk collection system internal error supplier or reset NV and contact the
Initialize 6791~6799
19321 Note sorting machine NE1 count =0, but notes remained there supplier
Take away notes from NE1. 6801
19322 Note sorting machine NE2 count =1, but notes remained there Take away notes from NE2. 6802
19326 Note sorting machine Unqualified notes transported to Stacker Check TDS1 6806
Unqualified notes transported to Stacker Check TDS2 6807
Unqualified notes transported to Stacker Check TDS3 6808
19329 Note sorting machine Unqualified notes transported to Stacker Check TDS3 6809
change direction failed Check TDS diverter None
19332 Note sorting machine NV is opened Check NV lock 6812
19333 Note sorting machine First-transport is opened Check the lock of first-transport 6813
19334 Note sorting machine Reject -transport is opened Check the lock of reject-transport 6814
19335 Note sorting machine Second-transport is opened Check the lock of second-transport 6815
19336 Note sorting machine Front fascia is opened Check the lock of front fascia 6816
19350 Note sorting machine Some parts aren't clicks into place
Check all parts position None
19370 Note sorting machine Motor fault Check the corresponding motor or sensor None
19371 Note sorting machine Note feeder motor failure Check the corresponding motor None
Check if note jam or the main motor works
19372 Note sorting machine Main motor fault 6901
abnormally
19400 Note sorting machine Other unknown note jam Clear the jammed notes and reset the None
19403 Note sorting machine Notes jam at FCS machine
Clear the jammed notes manually 6903
19404 Note sorting machine Notes jam at SLS Clear the jammed notes manually 6904
19405 Note sorting machine Notes jam at NVTS Clear the jammed notes manually 6905
19406 Note sorting machine Notes jam at RCS Clear the jammed notes manually 6906
19407 Note sorting machine Notes jam at MEDS1 Clear the jammed notes manually 6907
19410 Note sorting machine Notes jam at TES1 Clear the jammed notes manually 690A
19411 Note sorting machine Notes jam at TES2 Clear the jammed notes manually 690B
19412 Note sorting machine Notes jam at TES3 Clear the jammed notes manually 690C
19413 Note sorting machine Notes jam at TES4 Clear the jammed notes manually 690D
19414 Note sorting machine Notes jam at NV1S Clear the jammed notes manually 690E
19415 Note sorting machine Notes jam at NV2S Clear the jammed notes manually 690F
19416 Note sorting machine Notes jam at NV3S Clear the jammed notes manually 6910
19417 Note sorting machine Notes jam at NV4S Clear the jammed notes manually 6911
19418 Note sorting machine Notes jam between NV1S and NV2S Clear the jammed notes manually 6912
19419 Note sorting machine Notes jam between NV2S and SLS Clear the jammed notes manually 6913
19420 Note sorting machine Notes jam between SLS and NVTS Clear the jammed notes manually 6914
19421 Note sorting machine Notes jam between NVTS and RCS Clear the jammed notes manually 6915
19422 Note sorting machine Notes jam between NVTS and MEDS1 Clear the jammed notes manually 6916
19423 Note sorting machine Notes jam between MEDS1 and TES1 Clear the jammed notes manually 6917
19425 Note sorting machine Notes jam between MEDS1 and Clear the jammed notes manually 6919
19426 Note sorting machine Notes jam between MEDS2 and Clear the jammed notes manually 691A
19432 Note sorting machine MEDS3
Notes jam between MEDS2 and TES2 Clear the jammed notes manually 6920
19435 Note sorting machine Picking roller clutch failure Check the corresponding motor and sensor 6923
19436 Note sorting machine Picking roller brake failure Check the corresponding motor and sensor 6924
19439 Note sorting machine Notes jam between MEDS4 and ST03 Clear the jammed notes and initialize the 6928
19450 Note sorting machine Notes remains at cash-in machine
Clear the jammed notes and reset the None
19451 Note sorting machine Notes remains at stacker 1 machine
19452 Note sorting machine Notes remains at stacker 2 Clear the jammed notes and reset the None
19453 Note sorting machine Notes remains at reject slot machine
19454 Note sorting machine Notes are removed from stacker machine
Reset the machine None
19460 Note sorting machine Notes remains in transport Clear the jammed notes and reset the None
19461 Note sorting machine Transport feed notes abnormally machine
Reset the machine None
19462 Note sorting machine Transport fail to feed notes Clear the jammed notes and reset the None
Fail to communicate with the cash machine
Check the communication between the 6401~6404,642
19470 Note sorting machine
loading unit sorting unit and the cash loading unit 5
19471 Note sorting machine RC1 is full Replace RC1 6427,6430
19472 Note sorting machine RC2 is full Replace RC2 6428,6431
Initialize, remove notes from cassette and
19473 Note sorting machine Cash loading unit internal fault None
load note again
19474 Note sorting machine Pressing plate of RC1 fault Check RC1 pressing plate None
19475 Note sorting machine Pressing plate of RC2 fault Check RC2 pressing plate None
19476 Note sorting machine Electromagnet of RC1 fault Check RC1 electromagne None
19477 Note sorting machine Electromagnet of RC2 fault Check RC2 electromagne None
19478 Note sorting machine Wing-wheel of RC1 fault Check RC1 wing-wheel None
19479 Note sorting machine Wing-wheel of RC2 fault Check RC2 wing-wheel None
19480 Note sorting machine RC1 motor fault Check RC1 motor 6479
19481 Note sorting machine RC2 motor fault Check RC2 motor 647A
19482 Note sorting machine RC1 hasn't drawn out Draw out RC1 646D
19483 Note sorting machine RC2 hasn't drawn out Draw out RC2 646E
19484 Note sorting machine RC1 communication abnormal Check RC1 cables None
19485 Note sorting machine RC2 communication abnormal Check RC2 cables None
19486 Note sorting machine Note jam at RC1 entry slot Clear the jammed notes None
19487 Note sorting machine Note jam at RC2 entry slot Clear the jammed notes None
Clear the jammed notes and check the
19488 Note sorting machine Note jam at ST01 None
corresponding sensors
Clear the jammed notes and check the
19489 Note sorting machine Note jam at upper unit None
corresponding sensors
Note jam between ST01 and RC1 entry Clear the jammed notes and check the
slot corresponding sensors
Clear the jammed notes and check the main
19491 Note sorting machine Transport motor is jammed 6421
motor
19492 Note sorting machine Upper unit is opened Close the upper unit 6422,6423
19493 Note sorting machine Sensors fault Check the corresponding sensors and cables None
19500 Note sorting machine Note is rejected Feason for note rejection None
Check the corresponding sensor and the
19510 Note sorting machine Sensor internal error None
feeding result
19515 Note sorting machine Download data online error Download again None
Lower layer internal communication Check if the communication cable works
fault abnormally
19550 Note sorting machine Lower layer internal error Check the main board None
19551 Note sorting machine Detected 24V power off Exit applications and shut down the None
19560 Note sorting machine Undefined internal hardware error computer. if failed, call for service
Initialize, None
Converting denomination information
19580 Note sorting machine Ask for help from supplier None
failed
19581 Note sorting machine Invalid command ID Software fault None
19582 Note sorting machine Undefind command Software fault 6004
19583 Note sorting machine Inappropriate command sent to machine Initialize None
19588 Note sorting machine Too much softwares opened Software fault None
19589 Note sorting machine Invalid handle Software fault None
19590 Note sorting machine Loading DLL failed Check the driver file None
19591 Note sorting machine Invaild parameter is loaded Software fault None
Configuration file setup is incorrent or the
19596 Note sorting machine Parameter configuration error None
machine hasn't been found
Check if the communication of the machine
19597 Note sorting machine Fail to send command None
works abnormally
19598 Note sorting machine Data received is wrong None
works abnormally
19599 Note sorting machine Communication timeout None
works abnormally
22321 RF card reader Parameter error Check command parameter format and range None
22322 RF card reader Undefine command Contact the supplier and update software None
22323 RF card reader Unknown device Contact the supplier and update software None
Restart the software or switch the power off
22324 RF card reader Insufficient memory None
and initialize the machine
22325 RF card reader Command sequance error Adjust command sequance None
22326 RF card reader Undefind error code Contact the supplier and update software None
22327 RF card reader Hardware error Replace the faulty device None
22331 RF card reader No card Card error, check the card again and activate None
22332 RF card reader Miltiple card it
Card error, check the card again and activate None
22333 RF card reader Invaild card Card error, check the card again and activate None
22334 RF card reader Card isn't activated it
22335 RF card reader Commnunication timeout it
it
Communication or hardware fault, Check
22393 RF card reader Communication component error
communication cable or hardware
None
22394 RF card reader Data sending error
hardware works in normal
None
22395 RF card reader Command format error Contact the supplier and update software None
22396 RF card reader Data packet format error
hardware works in normal
None
22398 RF card reader Data packet checking error Contact the supplier and update software None
Examine and repair device or
22399 RF card reader Receiving timeout None
communication cable
31021 Electronic journal recorder CF card A area is near full Replace CF card or delete previous records None
31022 Electronic journal recorder CF card B area is near full Replace CF card or delete previous records None
31040 Electronic journal recorder Invalid command Check the parameters of the interface None
31041 Electronic journal recorder CF card A non-existence Install CF card None
31042 Electronic journal recorder CF card A is demaged Replace CF card None
31044 Electronic journal recorder CF card A is full Replace CF card or delete previous records None
31045 Electronic journal recorder CF card B non-existence Install CF card None
31046 Electronic journal recorder CF card B is demaged Replace CF card None
31048 Electronic journal recorder CF card B is full Replace CF card or delete previous records None
31049 Electronic journal recorder SAM card non-existence Install SAM card None
31050 Electronic journal recorder SAM card is demaged Replace SAM card None
Insert U-disk or replace U-disk, and then try
31051 Electronic journal recorder U-disk non-existence None
again
Replace U-dish or delete files in it, and then
31052 Electronic journal recorder U-disk memory is insufficient None
re-send the command
31053 Electronic journal recorder Fail to write CF card A Replace CF card None
31054 Electronic journal recorder Fail to write CF card B Replace CF card None
The date selected hasn't recording data, try
31055 Electronic journal recorder Data file non-existence again by selecting other date
None
Device can't be restart for the critical
31056 Electronic journal recorder task is running Replace the fault device None
31057 Electronic journal recorder Insufficient pemission Replace the fault device None
31058 Electronic journal recorder Fail to write file Replace CF card None
31059 Electronic journal recorder SAM card operating failure Replace the faulty device None
31060 Electronic journal recorder Fail to write RTC Replace the faulty device None
31061 Electronic journal recorder Unsupported command Contact the supplier and update software None
31062 Electronic journal recorder Command parameter error Contact the supplier and update software None
Files in CF card A&B are different and
31063 Electronic journal recorder can't corrent Replace the faulty device None
31064 Electronic journal recorder Memory is insufficient Replace the faulty device None
31065 Electronic journal recorder PIN verification failure Check PIN None
31066 Electronic journal recorder Device hasn't been initialized Replace the faulty device None
31067 Electronic journal recorder Device is busy Replace the faulty device None
31068 Electronic journal recorder Read file error Replace the faulty device None
31069 Electronic journal recorder Configuration data error Reconfigurate parameter or replace CF card None
Format of character string is incorrect
31081 Electronic journal recorder Contact the supplier and update software None
when recording it by formatting
31082 Electronic journal recorder Data length is overlong Contact the supplier and update software None
31083 Electronic journal recorder Fail to back up hard dish data Check hard disk space None
Invalid data length is specified when
31084 Electronic journal recorder Contact the supplier and update software None
acquiring record data
Check attribute of configuration file and
31085 Electronic journal recorder Fail to update the config file None
remove read-only attribute
31086 Electronic journal recorder Log file information hasn't been Contact the supplier and update software None
acquired
31090 Electronic journal recorder Configuration file error Re-adust the configuration None
Communication fault, check the
31097 Electronic journal recorder Fail to send data communication cable
None
31098 Electronic journal recorder Data received is incorrect communication cable
None
31099 Electronic journal recorder Communication timeout communication cable
None
31161 U disk OCR Specified disk is not found Check system disk, replace U-disk None
31162 U disk OCR Fail to create or open file Check read and wirte access, replace U-disk None
31163 U disk OCR Fail to write file Check U-disk conecction None
Download successfully but fail to check
31170 U disk OCR Try again None
the version
31171 U disk OCR Unable to download or download Try again None
31180 U disk OCR failure
Fail to convert denomination Try again None
31190 U disk OCR information
Loading DLL failed Check if the driver file is loaded in proper None
31191 U disk OCR Invalid parameter is loaded Ignore or update software None
31196 U disk OCR Parameters setup error Check the config file or communication None
cable
Check if communication cable works in
31197 U disk OCR Fail to send command None
abnormal or USB driver installs incorrectly
31198 U disk OCR Data received is incorrect Hardware fault, check it None
1) Check if the communication and
connection are in normal
31199 U disk OCR Communication timeout
2) Check if the USB driver is installed
None
correctly
32011 TM220U document printer Paper low error 3) Resset NV
Replenish if the promblem remain
papers None
32021 TM221U document printer Invalid parameter Software fault, contact supplier None
32022 TM222U document printer Unsupported function Software fault, contact supplier None
If the cover is open, close it; if no paper,
Printer is off-line (because no paper,
32071 TM223U document printer cover is open, etc.) reinstall the paper roll; if still have problem, None
contact supplier
32072 TM224U document printer Printer cover is open Close the cover None
32073 TM225U document printer Paper roll is used up Re-install the paper roll None
32074 TM226U document printer Recoverable error Replace the faulty equipment None
32075 TM227U document printer Un-recoverable error Replace the faulty equipment None
32076 TM228U document printer Cutter cut paper wrong Replace the faulty equipment None
32077 TM229U document printer Mechanism fault Replace the faulty equipment None
32097 TM230U document printer Fail to transmit command Check the cable or device None
32098 TM231U document printer Configuration file error Software problem, contact supplier None
32099 TM232U document printer Operation of printer timeout cable or device
None
32221 TTP2130 invoice printer Other error Contact the supplier and update software None
32222 TTP2130 invoice printer Paper low error Replenish papers None
32223 TTP2130 invoice printer Print length error, number of bytes is Contact the supplier and update software None
32224 TTP2130 invoice printer illegal
Set parameter wrong Contact the supplier and update software None
Printing width is in conflict with the left
32225 TTP2130 invoice printer margin
Contact the supplier and update software None
32226 TTP2130 invoice printer Fail to read bitmap Contact the supplier and update software None
32227 TTP2130 invoice printer Bitmap conflicts with the left margin Contact the supplier and update software None
32228 TTP2130 invoice printer Bar-code parameter set error Contact the supplier and update software None
32251 TTP2130 invoice printer PC allocate wrong memory Contact the supplier and update software None
Paper is jammed in the presenter path, clear
32252 TTP2130 invoice printer Fail to present
the jams and print again
None
Paper is jammed in the path, clear the jams
32253 TTP2130 invoice printer Fail to cut paper
and print again
None
The hole of invoice is in wrong position or
32254 TTP2130 invoice printer Fail to find black mark the invoice is deformed, replace paper or None
neaten the invoice to be printed
32255 TTP2130 invoice printer Index error Hardware problem, contact supplier None
32256 TTP2130 invoice printer Check sum error Hardware problem, contact supplier None
32257 TTP2130 invoice printer Firmware error Hardware problem, contact supplier None
Paper is jammed in the presenter path, clear
32258 TTP2130 invoice printer Retract timeout
the jams and print again
None
32259 TTP2130 invoice printer Stop running Hardware problem, contact supplier None
32260 TTP2130 invoice printer Unknown error Hardware problem, contact supplier None
32261 TTP2130 invoice printer Paper low error Replenish papers None
32262 TTP2130 invoice printer Print head is lifted up Press it down None
Stop printing, or it happens again and again,
32263 TTP2130 invoice printer Print head overheat
contact supplier
None
Check if there are papers jammed in the
32264 TTP2130 invoice printer Fail to present presenter path, if this happens again and None
again, contact supplier
Check if there are papers jammed in the
32265 TTP2130 invoice printer Path is jammed presenter path, if this happens again and None
again, contact supplier
32296 TTP2130 invoice printer Configuration file error Software problem, contact supplier None
32297 TTP2130 invoice printer Fail to send command
cable or hardware
None
32298 TTP2130 invoice printer Received data error
cable or hardware
None
32299 TTP2130 invoice printer Operation timeout
cable or hardware
None
32350 Bar-code Printer Data length is over the range Software problem, contact supplier None
32351 Bar-code Printer Invalid command Software problem, contact supplier None
32352 Bar-code Printer Error parameter Software problem, contact supplier None
32353 Bar-code Printer Paper in Presenter slot Take the printout away None
32354 Bar-code Printer Printhead is lifted up The printhead is open, close it None
32355 Bar-code Printer Paper-low Replenish label papers None
32356 Bar-code Printer Cutter error Hardware fault, contact supplier None
32357 Bar-code Printer Printhead overheat Hardware fault, contact supplier None
32358 Bar-code Printer Barcode data error Software fault, contact supplier None
32359 Bar-code Printer Abnormal status Hardware fault, contact supplier None
32390 Bar-code Printer Configuration file error Software fault, contact supplier None
32397 Bar-code Printer Fail to send command
cable or hardware
None
32398 Bar-code Printer Received data error
cable or hardware
None
32399 Bar-code Printer Operation timeout
cable or hardware
None
32411 Stamp machine Having the same vesions Warning prompt, ignore None
32412 Stamp machine Wait for initialization Warning prompt, Initialize None
32421 Stamp machine Parameter error Check the parameters and re-send the 0x3D
32422 Stamp machine Unsupported command command
Update the firmware or contact the supplier 0x31
32423 Stamp machine Command sequance error Check the command sequance None
32431 Stamp machine No paper Insert a paper 0x35、0x36
32432 Stamp machine Paper is jammed Clear the jammed paper manually 0x38
32434 Stamp machine Stamp non-existence Install a stamp 0x37
32435 Stamp machine Stamp is not locked Lock the cover of the equipment 0x39
32436 Stamp machine Stamp position error Hardware fault, contact the supplier 0x40
32440 Stamp machine Position parameter is illegal Reset the position and retry again 0x3B
Check if the file name of the download path
32451 Stamp machine Fail to open the file
is match with that of the configuration file
None
32452 Stamp machine read/write file error Software fault, re-send the command None
32453 Stamp machine Illegal file Check if the download file is correct None
There is something wrong with the Examine and repair the stamp or relative
32470 Stamp machine 0x33
stamp head sensor
32471 Stamp machine Paper feeding fault Clear the jammed paper None
Power-on and initialie the machine, replace
32472 Stamp machine RAM runing error
the faulty equipment if the problem still
0x32
32479 Stamp machine Unknown error occurs software

Update None
Check the configuration file of the
32493 Stamp machine Communication component error
communication interface
None
32494 Stamp machine ACK response error Re-send the command None
Re-send the command, update software if the
32496 Stamp machine Data format error None
problem still occurs
Re-send the command or examine and repair
32497 Stamp machine Data packet error None
the communication cable
32498 Stamp machine Packet checking error
None
Check the communication cofiguration file
32499 Stamp machine Communication timeout
or communication cable or hardware device
None
Cheque has been transported to the
34201 Cheque scanner escrow
Warning prompt, ignore None
34202 Cheque scanner Cheque is exited Take away the cheque None
Cheque has been saved into the cheque
34203 Cheque scanner Ignore None
box
34205 Cheque scanner Cheque is retracted Ignore None
34210 Cheque scanner Unknown error Contact the supplier None
34211 Cheque scanner Other error Please contact the supplier None
34221 Cheque scanner Cheque is not inserted Insert the cheque again 4
Cheque conditions is unqualified, return the
34222 Cheque scanner Scanning error 9
cheque to user
34223 Cheque scanner Cheque is jammed in feeder transport Return the cheque to user or remove it 3
manually
The cause may be that user catch the check
34224 Cheque scanner Cheque is jammed in entry slot or don't insert deeply, in which case return 2
the cheque to user and let them try again
1. Check the configuration file for the length
setting of cheque;
34225 Cheque scanner Cheque dimension is unqualified 6
2. The cheque dimension may be
unqualified, please return it to user
34226 Cheque scanner Cheque is too thick Return the cheque to user 7
Initialize the equipment, if failed, please use
34227 Cheque scanner Cheque is jammed in transport the maintenance software from supplier to 8
clear the transport
34228 Cheque scanner Interior error Repalce the faulty device 1500
Obverse scanner don't exist or is
34229 Cheque scanner unavailable
Repalce the faulty device 1501
Inverse scanner don't exist or is
MICR character recognizer don't exist
34231 Cheque scanner or is unavailable
Obverse endorsement function is
34232 Cheque scanner unsupported or unavailable
Inverse endorsement function is
34233 Cheque scanner unsupported or unavailable
Stamp function is unsupported or
Orientation function is unsupported or
34236 Cheque scanner Interior error Contact the supplier and update software 1600
34243 Cheque scanner Cheque scanner, equipment not Initialize the equipment 1200
34253 Cheque scanner Fail to find file Check the file suffix and directory 30010
1. Check the configuration file for the MICR
type setting of cheque;
34254 Cheque scanner MICR read error 2. Check the insert direction; None
3. The cheque may be false or other thing is
inserted
34255 Cheque scanner No cheque in the escrow area Contact the supplier None
Figure that will be converted is not a
34256 Cheque scanner Contact the supplier None
color one
34257 Cheque scanner Fail to read OCRB Contact the supplier None
Cassette lid is opened or cassette is
Check if the cassette is connected well 12
34272 Cheque scanner Cassette is full Empty the cassette 11

34273 Cheque scanner Cover of scanning parts is opened Close the cover completely 5
34274 Cheque scanner Interior error
Hardware fault, please contact the supplier
13
34275 Cheque scanner Interior error 14
34276 Cheque scanner Temperature out of allowed range Check the range of operation temperature 19
Initrialized, replace the faulty device if the
20
None
None
None
None
None
34286 Cheque scanner Interior error None
Fail to find 'setupapi.dll' in directory
34287 Cheque scanner Copy 'setupapi.dll' to the directory 'system32' None
'system32'
Check if the equipment is powered on and
34288 Cheque scanner Equipment do not exist None
USB cable is connected well
34289 Cheque scanner Equipment is being used by other Stop other processes manually None
34290 Cheque scanner process state
Unknown Hardware fault, please contact the supplier None
34291 Cheque scanner No required functions in 'setupapi.dll' Copy 'setupapi.dll' to the directory 'system32' None
34292 Cheque scanner Interior error Replace the faulty device None
34294 Cheque scanner Firmware error Replace the faulty device None
34411 Passport scanner No initialization Initialize the device None
Initialize the device, examine and repair the
34412 Passport scanner Fail to initialize
equipment if the problem occours again.
None
34413 Passport scanner Device is suspended Contact the supplier and update software None
34414 Passport scanner Equipment is busy Exit the relative program None
Check if the power is dro--off or
34415 Passport scanner Equipment is not found
communication cable is in good connection
None
34416 Passport scanner Document accessing error Contact the supplier and update software None
Fail to read/write the equipment
34417 Passport scanner sequence number
34418 Passport scanner Fail to load the relative driver Contact the supplier and update software None
Incorrect parameter has been
34419 Passport scanner Contact the supplier and update software None
transmitted to equipment
34420 Passport scanner Wait for inserting document timeout Insert the cheque None
34430 Passport scanner Camera is not found Contact the supplier and update software None
34431 Passport scanner Camera is busy Contact the supplier and update software None
34432 Passport scanner Camera hardware error Contact the supplier and update software None
34433 Passport scanner Camera setting error Contact the supplier and update software None
34434 Passport scanner RF device is not found Contact the supplier and update software None
34435 Passport scanner Fail to read RF data Contact the supplier and update software None
34450 Passport scanner Decoding failure Contact the supplier and update software None
34460 Passport scanner No document is inserted in place Insert document in the proper position None
34470 Passport scanner Interior error Contact the supplier and update software None
Driver parameters sent from upper layer
34490 Passport scanner is invalid
34491 Passport scanner Configuration file error Contact the supplier and update software None
Check if the power is drop-off or
34492 Passport scanner Equipment is disconnected None
communication cable is in good connection
34495 Passport scanner Loading DLL failed Check the relative DLL None
35011 Switching output module Received data error Contact the supplier and update software None
35021 Switching output module Error parameter Contact the supplier and update software None
35022 Switching output module Illegal command Contact the supplier and update software None
35023 Switching output module Device is abnormal Replace the faulty device None
35079 Switching output module Unknown error Contact the supplier and update software None
35091 Switching output module Serial configuration error Check the configuration file None
35094 Switching output module Receive NAK and the sent data error
cable or hardware
None
35095 Switching output module Received data error None
cable or hardware
35096 Switching output module Fail to send ENQ None
cable or hardware
35097 Switching output module Fail to send command None
cable or hardware
35098 Switching output module Waiting ACK timeout
cable or hardware
None
35099 Switching output module Waiting response timeout
cable or hardware
None
40002 EPP keypad EPP is in proper inputting status Status prompt, ignore None
40003 EPP keypad EPP is in PIN inputting status Status prompt, ignore None
40004 EPP keypad EPP is in keypad testing status Status prompt, ignore None
40005 EPP keypad EPP is in PWD inputting status Status prompt, ignore None
40006 EPP keypad EPP is in Key Part inputting status Status prompt, ignore None
40019 EPP keypad Undefind status Warning prompt, update software None
40021 EPP keypad Battery voltage is low Replace the battery None
Next startup to enter anti-Kuhn attack Apply power to the EPP for at least four
40022 EPP keypad mode, that is, only after powered for 20 hours. It is recommended to power for 20 None
minutes can the system start up hours or more continuously to reset system
and clear
Apply power
counter
to the EPP for at least four
EPP is gonna to enter anti-Kuhn attack
40023 EPP keypad hours. It is recommended to power for 21 None
mode
hours or more continuously to reset system
Firmware version should be consistent Use and clear counter with different version to
the firmware
40024 EPP keypad with the firmware to be downloaded download
None
40045 EPP keypad Command don't exist Check if the command is correct None
40046 EPP keypad Error parameters Check if the parameter is legal None
Command sequence error, which means
40048 EPP keypad device is unable to perform this Check if the flow is logical None
function in current state
40050 EPP keypad Key don't exist Check if the parameter is legal None
40051 EPP keypad Key was not installed Check if the flow is logical None
40052 EPP keypad Key was not backed up Check if the flow is logical None
40053 EPP keypad Illegal key length Check if the parameter is legal None
40054 EPP keypad Illegal key attribute Check if the parameter is legal None
40055 EPP keypad Key don't support this function Check if the parameter is legal None
40060 EPP keypad Illegal initial value Check if the parameter is legal None
40061 EPP keypad Fail to input PIN Check if the flow is logical None
The number of times PIN has been Too frequent to call the interface
40062 EPP keypad inputted overrun iGetPinBlock
None
40063 EPP keypad MAC verification failed Please use a correct key to acquire the MAC None
40064 EPP keypad PWD was not inputted Check if the flow is logical None
40065 EPP keypad PWD value or length inputted is illegal User input error, ignore or input again None
40066 EPP keypad PWD verification failed User input error, ignore or input again None
40067 EPP keypad KeyPart value or length inputted is User input error, ignore or input again None
The value of PWD or KeyPart inputted
40068 EPP keypad differs in two times
User input error, ignore or input again None
40069 EPP keypad Signature data verification error Check if the signature data is illegal None
40081 EPP keypad NAK is received Check the format of packet None
Check if the firmware version and DLL
40082 EPP keypad Waiting response timeout
version match
None
40083 EPP keypad Illegal packet is received
version match
None
40085 EPP keypad Undefined error
version match
None
40086 EPP keypad Switching to ULM mode error Return to factory to maintain None
40087 EPP keypad Download directory is blank Reset the download directory None
40088 EPP keypad Download directory don't exist Check if the directory is legal None
Check if the firmware has been placed in the
40089 EPP keypad No file in the download directory
download directory
None
40090 EPP keypad 'loader' don't exist or file length is zero Copy 'Loader.des' file to download directory None
40091 EPP keypad Fail to download 'loader' Return to factory to maintain None
Firmware file don't exist or file length is Copy 'EPPFirmVXXX.des' file to download
40092 EPP keypad zero directory
None
Return to factory to recover firmware or re-
40093 EPP keypad Fail to download firmware file
write firmware
None
Check if the firmware to be downloaded
Type of firmware to be downloaded is
40094 EPP keypad not same as the one in the module
meet current requirement (mainly refer to the None
firmware version)
Version of firmware upgraded is not Try to download again or return to factory to
40095 EPP keypad same as the one in the upgraded file re-write the firmware
None
40097 EPP keypad Sticky key Check if a key is pressed None

40098 EPP keypad Sending data error Check the serial port and serial hub None
Check the communication cable or hardware
40099 EPP keypad Waiting ACK timeout None
and try again after trouble-shooting
Command of registering palm vein has
been deleted, return by adjusting the
40121 Palm vein reader fourth parameter of the function
Operation prompt, ignore None
vProcFun2
Command of comparing palm veins has
been deleted, return by adjusting the
40122 Palm vein reader fourth parameter of the function
Operation prompt, ignore None
vProcFun2
Command of collecting palm vein has
40123 Palm vein reader been deleted, return by adjusting the Operation prompt, ignore None
fourth parameter of the function
vProcFun2
Fail to compare with palm veins, return
40141 Palm vein reader by adjusting the fourth parameter of the Status prompt, ignore None
function vProcFun2
40142 Palm vein reader Parameters errror Contact the supplier and update software None
40143 Palm vein reader Verification libraries component error Contact the supplier and update software None
40144 Palm vein reader Fail to allocate memory Contact the supplier and update software None
40145 Palm vein reader Fail to create the thread Contact the supplier and update software None
40146 Palm vein reader Unsuppored operation Contact the supplier and update software None
Replace the faulty device if its temperaure is
40147 Palm vein reader Temperature is abnormal None
in a range of 0℃-60℃
40148 Palm vein reader Communication cable is in abnormal Check communication cable None
40149 Palm vein reader status is not found
Sensor Check communication cable None
40150 Palm vein reader Incorrect data Contact the supplier and update software None
40151 Palm vein reader Sensor error Replace the faulty equipment None
Multitasking error (other command is
40152 Palm vein reader being executed)
Check the communication cofiguration file
40190 Palm vein reader Communication configuration file error
or communication cable
None
40191 Palm vein reader Loading DLL failed Contact the supplier and update software None
40199 Palm vein reader Communication timeout Check the communication cable None
40200 Fingerprint reader Carry out successfully / Match correctly Status prompt, ignore None
40201 Fingerprint reader Match failure Status prompt, ignore None
40202 Fingerprint reader Operation is interrupted Status prompt, ignore None
Parameters configuration is abnormal,
40210 Fingerprint reader using default paramete is required
Warning prompt, ignore None
40221 Fingerprint reader Illegal parameter Check the parameters and try again None
40222 Fingerprint reader Command sequance error Adjusting command sequance None
40223 Fingerprint reader Undefind function or command Ignore None
Interface format error, check the
40224 Fingerprint reader Check DLL name and path None
relative DLL
40231 Fingerprint reader Waiting initialization Initialize the equipment None
40233 Fingerprint reader Equipment is busy Try again later None
40234 Fingerprint reader Operation timeout Prompt, ignore None
40235 Fingerprint reader Collection failure Try again None
40236 Fingerprint reader Operation failure Initialize the equipment and try again None
40240 Fingerprint reader Memory is insufficient Try again None
40241 Fingerprint reader Document read/write failure Try again None
40260 Fingerprint reader Other error Update software None
Check the parameters in the communication
40291 Fingerprint reader Communication component error
config file
None
40292 Fingerprint reader Parameters setting error Check the parameters in the config file None
40293 Fingerprint reader Data sent failue Check communication cable None
40298 Fingerprint reader Data received is wrong Check communication cable None
Check the config file for the communication
40299 Fingerprint reader Communication timeout
interface
None
Notes are retracted during initialization, Notes are retracted, which is recorded by the
41021 Note stacker warning code application layer
None
41022 Note stacker Note in note stacker, warning code Retract the notes if it's in non-dispensing None
41031 Note stacker Reject vault is full or don't exist state
Empty the reject box, or install the reject None
41032 Note stacker Fail to open shutter vault the faulty device
Replace None
41033 Note stacker Fail to close shutter Replace the faulty device None
41034 Note stacker Note stacker fault Replace the faulty device None
Note is left in note stacker when is The note is jammed in the note stacker,
41035 Note stacker retracted remove it manually
None
41036 Note stacker Note is jammed in transport Remove the jammed note manually None
41037 Note stacker Shutter is abnormal Replace the faulty device None
41038 Note stacker Motor is blocked The shutter is jammed, clear it manually None
Fail to reset note stacker when notes are
41039 Note stacker Replace the faulty device None
retracted
41040 Note stacker Fail to retract notes during retract Replace the faulty device None
Position of note stacker error ( the
41041 Note stacker shutter can not be opened when notes Replace the faulty device None
are retracted)
Position of note stacker error (note can't
41042 Note stacker Replace the faulty device None
be retracted when the shutter is opened)
41043 Note stacker DLL used by equipment is inconsistent Contact the supplier and update software None
Fail to open the shutter for the solenoid
41044 Note stacker fail to be opened
Hardware fault, contact the supplier None
41051 Note stacker No ACK answer, communication failed Contact the supplier and update software None
41052 Note stacker ACK answer error Contact the supplier and update software None
41053 Note stacker Packet format error Contact the supplier and update software None
41054 Note stacker Illegal command Contact the supplier and update software None
41055 Note stacker Serial configuration error Contact the supplier and update software None
41056 Note stacker Fail to initialize COM components Contact the supplier and update software None
41057 Note stacker Other unknown error None
hardware is ok
41099 Note stacker Communication timeout None
hardware is ok
41101 Withdrawal shutter Shutter is closed, normal code Ignore None
41102 Withdrawal shutter Shutter is opened, normal code Ignore None
41120 Withdrawal shutter Invalid command is received, warning Update software None
41140 Withdrawal shutter Shutter sensor is bad Maintain or replace the faulty device None
When opening shutter, motor or shutter is
41141 Withdrawal shutter Fail to open shutter, shutter is closed
blocked, clear the foreign object manually
None
Fail to open shutter, shutter is half- When opening shutter, the shutter is
41142 Withdrawal shutter opened and blocked jammed, clear the foreign object manually
None
Fail to close shutter, motor is blocked, When closing shutter, the motor is blocked,
41143 Withdrawal shutter shutter is opened clear the foreign object manually
None
Fail to close shutter, shutter is half- When closing shutter, the shutter is jammed,
41144 Withdrawal shutter opened and blocked clear the foreign object manually
None
When closing shutter, the shutter is jammed
Fail to close shutter, shutter is blocked
41145 Withdrawal shutter or blocked by people, clear the foreign None
by foreign object (full-opened)
object manually
41146 Withdrawal shutter COM components error Contact the supplier and update software None
41147 Withdrawal shutter Invalid data is returned Contact the supplier and update software None
41148 Withdrawal shutter Shutter is abnormal Shutter fault, please contact the supplier None
41199 Withdrawal shutter Communication timeout None
hardware is ok
41201 TIM002 Invalid command Re-send command None
41202 TIM002 Invalid parameter Input correct parameter, re-send command None
41203 TIM002 Fail to find card ticket Check the card ticket None
41204 TIM002 Fail to read card ticket Check the card ticket None
41205 TIM002 Fail to write card ticket Check the card ticket None
41206 TIM002 Fail to read the RFID tag of ticket box Check the card ticket None
41207 TIM002 Fail to write the RFID tag of ticket box Check the card ticket None
41208 TIM002 Fail to read device type number Please contact supplier None
41209 TIM002 Fail to write device type number Please contact supplier None
41210 TIM002 Fail to get Log pointer Please contact supplier None
41211 TIM002 Fail to read Log Please contact supplier None
41212 TIM002 Fail to write Log Please contact supplier None
41220 TIM002 Card don't exist at reading area Check the reading area None
41221 TIM002 Card exit slot is jammed by card Clear the presenting channel None
41222 TIM002 Invalid card ticket at exit slot Clear the presenting channel None
41223 TIM002 Get no card from A ticket box Re-send command None
41224 TIM002 Get no card from B ticket box Re-send command None
41225 TIM002 Card from A ticket box is unhooked Re-send command None
41226 TIM002 Card from B ticket box is unhooked Re-send command None
41227 TIM002 Presenting channel is blocked Clear the presenting channel None
41228 TIM002 Scratch channel is blocked Clear the scratch channel None
41230 TIM002 A ticket box is empty Replace the ticket box None
41231 TIM002 B ticket box is empty Replace the ticket box None
41232 TIM002 Both A and B ticket box is empty Lift the ticket box None
41233 TIM002 A ticket box handle isn't lifted Lift the handle None
41234 TIM002 B ticket box handle isn't lifted Lift the handle None
41235 TIM002 Both A and B ticket box handle isn't Lift the handle None
41236 TIM002 lifted
A ticket box cover is not opened Open the cover None
41237 TIM002 B ticket box cover is not opened Open the cover None
Both A and B ticket box cover is not
41238 TIM002 Open the cover None
opened
41239 TIM002 A ticket box don't exist Please insert the box None
41240 TIM002 B ticket box don't exist Please insert the box None
41241 TIM002 Both A and B ticket box don't exist Please insert the box None
41242 TIM002 Reject box is full Please clear the box None
41243 TIM002 Reject box don't exist Please insert the box None
41250 TIM002 Scratch channel sensor fault Please contact supplier None
41256 TIM002 CCAS fault Please contact supplier None
41257 TIM002 CCBS fault Please contact supplier None
41258 TIM002 RPS fault Please contact supplier None
41259 TIM002 ECS fault Please contact supplier None
41260 TIM002 RCS fault Please contact supplier None
41261 TIM002 RES fault Please contact supplier None
41265 TIM002 Cam A is blocked Clear the cam manually None
41266 TIM002 Cam B is blocked Clear the cam manually None
41267 TIM002 Scratch motor fault Please contact supplier None
41268 TIM002 Main motor fault Please contact supplier None
41269 TIM002 Reject diverter fault Please contact supplier None
41270 TIM002 B ticket box is unavailable Please replace the box None
41271 TIM002 A ticket box is unavailable Please replace the box None
41272 TIM002 Both A and B ticket box is unavailable Please replace the box None
41290 TIM002 Other error Please contact supplier None
41291 TIM002 Serial port setting error Please check the config file None
41292 TIM002 Communication error Software fault, please contact supplier None
41293 TIM002 Configuration file error Please check the config file None
41294 TIM002 Unpack error Software fault, please contact supplier None
41295 TIM002 Machine is protected Please contact supplier None
Please check the device or communication
41299 TIM002 Timeout error
cable, try again after trouble-shooting
None
41421 TIM004 No card in reading area Ignore None

41441 TIM004 Invalid command Contact the supplier and update software None
41442 TIM004 Invalid parameter Check interface parameters None
41443 TIM004 Electronic ID1 fault Replace the faulty equipment None
Examine and repair the equipment or
41446 TIM004 Fail to read card ticket box
communication cable and try again
None
41447 TIM004 Fail to write card ticket box
None
41448 TIM004 Fail to read equipment model
None
41449 TIM004 Fail to write equipment model
None
41450 TIM004 Fail to read Log None
41451 TIM004 Fail to write Log None
41452 TIM004 EEPRO fault None
41453 TIM004 Card jam in exit slot Remove the jammed card None
41454 TIM004 Card jam in reading area Remove the jammed card None
41455 TIM004 Card box A feed card failed Try again None
41456 TIM004 Card box B feed card failed Try again None
41457 TIM004 Card jam in transport Remove the jammed card None
41458 TIM004 Card jam in card box A enty transport Remove the jammed card None
41459 TIM004 Card jam in card box B enty transport Remove the jammed card None
41460 TIM004 Handle of card box A is not hoisted Maintenance None
41461 TIM004 Handle of card box B is not hoisted Maintenance None
41462 TIM004 Handles of card box A & B are not Maintenance None
41463 TIM004 hositedof card box A is not opened
Cover Maintenance None
41464 TIM004 Cover of card box B is not opened Maintenance None
41465 TIM004 Covers of card box A&B are not Maintenance None
41466 TIM004 Card box A is empty Maintenance None
41467 TIM004 Card box B is empty Maintenance None
41468 TIM004 Card box A&B are empty Maintenance None
41469 TIM004 Card box A is not exist Maintenance None
41470 TIM004 Card box B is not exist Maintenance None
41471 TIM004 Card box A&B are not exist Maintenance None
Reject box is full / Card is jammed in
41472 TIM004 the reject area
Maintenance None
41473 TIM004 Reject box is not exist Maintenance None

41474 TIM004 Flash ID reading error Replace the faulty equipment None
41475 TIM004 Flash chip erasing error Replace the faulty equipment None
41476 TIM004 Log on this date is non-existence Status prompt, ignore None
41477 TIM004 No card in RF read/write area Status prompt, ignore None
41478 TIM004 Transport sensor fault Maintenance None
41479 TIM004 Main motor is jammed Maintenance None
41480 TIM004 Commutator fault Maintenance None
41481 TIM004 Card box A is near full Status prompt, ignore None
41482 TIM004 Card box B is near full Status prompt, ignore None
41483 TIM004 Card box A&B are near full Status prompt, ignore None
41484 TIM004 Equipment is busy Try again None
41485 TIM004 RFID card of the ticket box is not Check the RFID card None
detected
RFID card of the ticket box verification
41486 TIM004 failed
Check the RFID card None
RFID card parameters of the ticket box
41487 TIM004 Check parameters inputted None
read/write error
41488 TIM004 Ticket box SN read/write error Try again None
41490 TIM004 Unknown error Contact the supplier and update software None
Check hardware and relative cable, contact
41493 TIM004 Serial port configuration error None
the supplier if the problem occurs again
41494 TIM004 NAK is received, the data is sent is Contact the supplier and update software None
41495 TIM004 wrongreceived is wrong
Data Contact the supplier and update software None
41496 TIM004 ENQ sending error Contact the supplier and update software None
41497 TIM004 Command sending error Contact the supplier and update software None
41498 TIM004 Waiting ACK timeout Contact the supplier and update software None
Communication or hardware fault, check if
41499 TIM004 Waiting response timeout communication cable or hardware works None
abnormally
Carry out the command successfully but
41601 Deposit roller packet is left
Status prompt, ignore None
Carry out the command successfully
41602 Deposit roller and no packet is left
Status prompt, ignore None
Foreign object in slot (bag is not placed
41621 Deposit roller well)
Please adjust the bag and try again None
Execute command successfully, bag is
41651 Deposit roller at the bottom of roller
Please adjust the bag and try again None
Execute command successfully, bag is
41652 Deposit roller in roller
Stop to maintain, safe may be full None
41653 Deposit roller Sending order error Software fault, please contact supplier None
Motor or mechanical fault, please replace the
Motor is blocked, deposit bag is at the
41654 Deposit roller bottom of roller
motor or perform trouble-shooting on None
mechanism
Motor is blocked, deposit bag is in the
41655 Deposit roller roller
mechanism
Motor is blocked, deposit bag is
41656 Deposit roller dropped down
mechanism
Motor is blocked, no deposit bag is
41657 Deposit roller dropped down
mechanism
41658 Deposit roller Motor is blocked motor or perform trouble-shooting on None
mechanism
Lock fault, deposit bag is at the bottom Mechanical fault, please perform trouble-
41659 Deposit roller of roller shooting
None
Mechanical fault, please perform trouble-
41660 Deposit roller Lock fault, deposit bag is in the roller
shooting
None
41661 Deposit roller Lock fault, deposit bag is dropped down
shooting
None
Lock fault, no deposit bag is dropped Mechanical fault, please perform trouble-
41662 Deposit roller down shooting
None
41663 Deposit roller Lock fault
shooting
None
41664 Deposit roller Obstruction at slot Sensor fault, please replace it None
41665 Deposit roller Sensor fault Sensor fault, please replace it None
41690 Deposit roller The config file error Software fault, please contact supplier None
41695 Deposit roller Unsupported command Software fault, please contact supplier None
41696 Deposit roller Invalid parameter Software fault, please contact supplier None
41697 Deposit roller Fail to send command
check if the communication cable and device
None
is ok
41698 Deposit roller Data received error
None
is ok
41699 Deposit roller Communication timeout None
Cassette is full, handle the envelope in the
41751 Envelope deposit transport Cassette is full None
cassette
41790 Envelope deposit transport The config file error Software error, contact the supplier None
41795 Envelope deposit transport Unsupported command Software error, contact the supplier None
41796 Envelope deposit transport Invalid parameter Software error, contact the supplier None
41797 Envelope deposit transport Fail to send command check if the communication cable or
None
hardware is ok or hardware fault, please
Communication
41798 Envelope deposit transport Received data error check if the communication cable or
None
41799 Envelope deposit transport Communication timeout check if the communication cable or
None
hardware
Connection is is
okabnormal or configuration file
44122 DVR control assembly DVR is disconnected None
error
44124 DVR control assembly Parameter error Check the parameter correctness None
44126 DVR control assembly Received data error Re-send the command None
44140 DVR control assembly Video lost Report the event and wait to be disposed None
44141 DVR control assembly External sensor alarm Report the event and wait to be disposed None
1. Check if power cable fault
2. Check if power switch fault
44142 DVR control assembly DVR start-up failure
3. Contact the supplier if you cannot solve
None
the faults
1. Check if the voltage is normal
2. Check incorrect program is updated or
DVR re-boot automatically or software is damaged
44143 DVR control assembly frequently system halt 3. Main board fault
None
the faults
1. Check if hard disk can be detected in its
camera info
2. Check if hard disk cable is loose
44144 DVR control assembly Fail to find hard disk
3. Check if hard disk line-drop is set
None
correctly
the faults if the cable is in well contact
1. Check
2. Check if network setup is correct
44145 DVR control assembly Fail to connect network
3. Check if the interface of main board is
None
damaged
1. Check the output cable
44146 DVR control assembly No video output None
2. Check if the output interface is damaged
1. Check if the input cable is loose
44147 DVR control assembly No video input None
2. Check if the front camera fault
44148 DVR control assembly Stripes in video Check if the cable is in well contact None
1. Check if the brightness setup is correct
44149 DVR control assembly Poor brightness and color 2. Check if camera installation and None
adjustment is correct
1. Check if hard disk fault
2. Check if front camera reading error
44150 DVR control assembly Fail to recall the vedio
None
the faults
1. Check if low image quality setup
2. Check if hard disk fault
44151 DVR control assembly Unclear display in local query
None
the faults
1. Check if the battery is in well contact
44152 DVR control assembly Incorrect date time
2. Check if battery voltage is low
None
44153 DVR control assembly Fail to display passage name Check if parameter setup is correct None
1. Check if timing video is shut down
2. Check if video detecting time is set
44154 DVR control assembly Fail to check the video dynamically
correctly
None
3. Check if low sensibility
4.
1. Check if dynamic checking
alarm setup area is set
is correct
2. Check if the input cable is in correctly
44155 DVR control assembly Fail to withdraw the alarm connection None
3. Check if the output cable is in correctly
connection
1. Check if alarm setup is correct
2. Check if the input cable is in correctly
44156 DVR control assembly Fail to call the alarm connection None
3. Check if the output cable is in correctly
connection
1. Check if hard disk is damaged
2. Check if continuously video cover is
chosen in hard disk
44157 DVR control assembly Saving time is not enough
3. Check if video saving time which is set by
None
bit stream and disk capacity is consistent
with the actual one
1. Check if hard disk is damaged
2. Check if continuously video cover is
44158 DVR control assembly Incomplete video record chosen in hard disk None
the faults
44159 DVR control assembly High-security password error in local Please contact the supplier None
44160 DVR control assembly menu
No display Hardware fault, please contact the supplier None
44161 DVR control assembly No card number is added Software fault, please contact the supplier None
"POWER" indicator is on, but the fan is 1. Check if the facia cable fault
44162 DVR control assembly None
off 2. Check if the fan fault
"POWER" indicator is on as well as all
44163 DVR control assembly indicators of the facia, but the fan is off
Check if the ATX is not plug-in None
1. Check if baud rate configuration is correct
2. Check if RS-232 serial port cable is
RS-232 serial port is not shown on font
44164 DVR control assembly damaged None
page
3. Check if PC serial port is damaged
4. Check if main board RS-232 serial port is
damaged
1. Check if RS-458 serial port cable is
correctly connected
PTZ of RS-458 interface is out of
44165 DVR control assembly 2. Check if PTZ decoder is in correct type None
control
3. Check RS-458 interface of main board is
damaged
44170 DVR control assembly Waiting SYN timeout Re-send the command None
44171 DVR control assembly Fail to close asynchronous data Re-send the command None
44172 DVR control assembly receiving
Fail to open asynchronous data Resend the command None
44173 DVR control assembly receiving
Other errors Resend the command None
44190 DVR control assembly Configuration file error Check the configuration file None
44191 DVR control assembly Serial port setting error Check if the serial port has been occupied None
44192 DVR control assembly Fail to send data Check if the serial port has been occupied None
44193 DVR control assembly Unpacking data error Re-send the command None
44194 DVR control assembly Fail to initialize serial port Check the configuration file None
44199 DVR control assembly Communication timeout None
hardware is in trouble
44221 USB camera assembly Carmera is busy (start again) Contact the supplier and update software None
44222 USB camera assembly Carmera is stoped (stop again) Contact the supplier and update software None
44241 USB camera assembly Parameter error Contact the supplier and update software None
44242 USB camera assembly Unsupported format Contact the supplier and update software None
44243 USB camera assembly Unsupported equipment Contact the supplier and update software None
44244 USB camera assembly Fail to create COM instance Contact the supplier and update software None
44245 USB camera assembly Fail to iquire COM instance Contact the supplier and update software None
44246 USB camera assembly Fail to add the filter Contact the supplier and update software None
44247 USB camera assembly Fail to set media type Contact the supplier and update software None
44248 USB camera assembly Fail to set display window Contact the supplier and update software None
44249 USB camera assembly Fail to start video player Contact the supplier and update software None
Carmera has been colosed (need to
44250 USB camera assembly open it at first)
Carmera has been stopped (need to start
44251 USB camera assembly Contact the supplier and update software None
it at first)
44252 USB camera assembly Fail to create a file Contact the supplier and update software None
45020 Token issue module Data received error Check the hardware and communication None
cable
1. Function argument exceed available value
45021 Token issue module Invalid input parameter None
2. Software fault, please contact the supplier
1.TOKEN should have existed in token-
45022 Token issue module Read/write region is empty reading area, but it don't None
2.Initialize TOKEN
1.TOKEN should have existed in CacheA,
45023 Token issue module CacheA is empty but it don't None
2.Initialize TOKEN
1.TOKEN should have existed in CacheB,
45024 Token issue module CacheB is empty but it don't None
2.Initialize TOKEN
1.TOKEN should not have existed in
45025 Token issue module TOKEN in CacheA CacheA, but it do None
2.Initialize TOKEN
1.TOKEN should not have existed in
45026 Token issue module TOKEN in CacheB CacheB, but it do None
2.Initialize TOKEN
1.TOKENA should not have existed in
45027 Token issue module TOKENA in read/write region read/write region, but it do None
2.Initialize TOKEN
1.TOKENB should not have existed in
45028 Token issue module TOKENB in read/write region read/write region, but it do None
2.Initialize TOKEN
1.Token-replenish boxA is disconnected or
iButton of token-replenish boxA can't
45029 Token issue module be detected
in poor contact None
2.Check the line
1.Token-replenish boxB is disconnected or
iButton of token-replenish boxB can't
45030 Token issue module be detected
in poor contact None
2.Check the line
1.Token-reject box is disconnected or in
iButton of token-reject box can't be
45031 Token issue module poor contact None
detected
2.Check the line
Writing to iButton of token-replenish
45032 Token issue module boxA error
in poor contact/ iButton is abnormal None
2.Check the line/ replace iButton
Writing to iButton of token-replenish
45033 Token issue module in poor contact/ iButton is abnormal None
boxB error
Writing to iButton of token-reject box
45034 Token issue module error
poor contact/ iButton is abnormal None
Reading iButton of token-replenish
45035 Token issue module boxA error
in poor contact/ iButton is abnormal None
Reading iButton of token-replenish
45036 Token issue module in poor contact/ iButton is abnormal None
boxB error
Reading iButton of token-reject box
45037 Token issue module error
poor contact/ iButton is abnormal None
45038 Token issue module Configuration file read/write error Check configuration file None
The amount of coins in hopper is Count error which may cause by the amount
45039 Token issue module different with that of the actually you set isn't in accord with that of the None
received when clearing coins actually received or the transport is jammed
by coin
1.Electromagnet in CacheA fault
2.U-type sensor in CacheA which detects
45040 Token issue module Electromagnet in CacheA fault electromagnet fault None
3.Stop the module to check the
electromagnet and the U-type Sensor
1. Electromagnet in CacheB fault
2.U-type Sensor in CacheB which detects
45041 Token issue module Electromagnet in CacheB fault electromagnet fault None
3..Stop the module to check the
electromagnet or the U-type Sensor
1.Electromagnet in read/write region fault
2.U-type Sensor in read/write region which
45042 Token issue module Electromagnet in read/write region fault detects electromagnet fault None
1.Electromagnet at token presenter fault
2.U-type Sensor at ticket presenter which
45043 Token issue module Electromagnet at token presenter fault detects electromagnet fault None
1.Electromagnet at reject entrance fault
2.U-type Sensor at reject entrance which
45044 Token issue module Electromagnet at reject entrance fault detects electromagnet fault None
1.Electromagnet at retract entrance fault
2.U-type Sensor at retract entrance which
45045 Token issue module Electromagnet at retract entrance fault detects electromagnet fault None
1.Token is jammed in the channel of CacheA
Token is jammed in the channel of 2.Sensor for channel of CacheA fault
45046 Token issue module CacheA 3.Stop the module to clear the jammed token
None
or replace the channel sensor
1.Token is jammed in the channel of CacheB
Token is jammed in the channel of 2.Sensor for channel of CacheB fault
45047 Token issue module CacheB 3.Stop the module to clear the jammed token
None
1.Token is jammed in the channel in
read/write region
Token is jammed in the channel in
45048 Token issue module 2.Sensor for channel in read/write region None
read/write region
fault
3.Stop the module to clear the jammed token
or replaceisthe
1.Token channel
jammed sensor channel
in presenter
2.Presenter channel sensor fault
45049 Token issue module Token is jammed in presenter channel
None
1.Token is jammed in reject channel
2.Reject channel sensor fault
45050 Token issue module Token is jammed in reject channel
None
1.Token is jammed in retract channel
2.Retract channel sensor fault
45051 Token issue module Token is jammed in retract channel None
1.HOPPER_A count sensor fault
2.Token is jammed in HOPPER_A
3.Stop the module and check the count
45052 Token issue module Token is jammed in HOPPER_A
sensor at the exit of HOPPERA/ Turn back
None
the HOPPERA motor, and clear out the
token jammed in HOPPER
1.HOPPER_B count sensor fault
2.Token is jammed in HOPPER_B
3.Stop the module and check the count
45053 Token issue module Token is jammed in HOPPER_B
sensor at the exit of HOPPERB/ Turn back
None
the HOPPERA motor, and clear out the
ticket jammed in HOPPER
1.There is TOKEN, but it can't be presented
2.There is no TOKEN actually but the count
45054 Token issue module HOPPER_A fail to present token is not zero None
3.Stop the module to check HOPPERA and
set the actual number of TOKEN
1.There is TOKEN, but it can't be presented
2.There is no TOKEN actually but the count
45055 Token issue module HOPPER_B fail to present token is not zero None
3.Stop the module to check HOPPERB and
set the actual number of TOKEN
1.TKOEN channel is not closed
Microswitch fault
45056 Token issue module TOKEN channel is not closed None
2.Close the cover of TOKEN channel/
replace the microswitch
1.Module is not in position
2.Module exist sensor fault
45057 Token issue module Module is not in position None
3.Push the module in position/ replace the
exist sensor
1.The count of HOPPERA is not correct
Count don't match when clearing
45058 Token issue module HOPPER-A
2.Replace the count sensor at the exit of None
HOPPERA
1.The count of HOPPERB is not correct
Count don't match when clearing
45059 Token issue module HOPPER-B
2.Replace the count sensor at the exit of None
HOPPERB
1.HOPPER_A is empty
2.There is TOKEN in HOPPER_A, but the
45060 Token issue module HOPPER_A is empty count is zero None
3.The count at the exit of HOPPER is not
correct, set wrong number of tokens
1.HOPPER_B is empty
2.There is TOKEN in HOPPER_B, but the
45061 Token issue module HOPPER_B is empty count is zero None
3.The count at the exit of HOPPER is not
correct, set wrong number of tokens
1.Back door is not locked
2.Back door sensor fault
45062 Token issue module Back door is not locked None
3.Lock the back door, replace the back door
sensor
Escrow left sensor is bad or disconnected,
45063 Token issue module Escrow fail to find the left side
check the escrow and the left sensor
None
Escrow right sensor is bad or disconnected,
45064 Token issue module Escrow fail to find the right side
check the escrow and the right sensor
None
Escrow left or right sensor is bad or
45065 Token issue module Escrow is disconnected disconnected, check the escrow and the None
left/right sensor
When presenting tokens, there are tokens (or
45066 Token issue module Token is jammed in escrow foreign object) jammed in escrow, or the None
motor is bad, please check the escrow and
45067 Token issue module Voltage is low motor
Hardware fault, please replace the control None
45080 Token issue module Unknown error board firmware or contact the supplier
Change None
Escrow is not in right position while
45081 Token issue module Token jam or left/right sensor fault None
presenting tokens
45092 Token issue module Fail to send data None
please check the line
45093 Token issue module Fail to receive data
None
45094 Token issue module No ACK answer Check serial configuration file None
Communication cable is disconnected or
45095 Token issue module ACK answer error interfered, please check the line or contact None
the supplier
Communication cable is disconnected or
45096 Token issue module Packet format is wrong interfered, please check the line or contact None
the supplier
Serial configuration file error, please check
45097 Token issue module Serial configuration error None
the serial configuration file
45098 Token issue module Fail to initialize COM components Check if the serial port is occupied None
45099 Token issue module Communication timeout
None
Fail to execute the command, or
45111 VFD display unsupported command
Software fault, please contact the supplier None
45112 VFD display Fail to open the file Software fault, please contact the supplier None
45113 VFD display BMP image error Software fault, please contact the supplier None
Not BMP image, which cannot be
45114 VFD display Software fault, please contact the supplier None
processed in the display
Unsupported BMP image, which can
45115 VFD display just be processed by grayscaler
Over-large BMP image, which cannot
45116 VFD display Software fault, please contact the supplier None
be processed in the display
45181 VFD display Configuration file error Check the file None
45182 VFD display Fail to send the command Check if serial port setup is correct None
Timeout failure Check if serial port cable is in well contact,
45199 VFD display None
and if serial port configuration is correct
45301 MTPM001 Waste box non-existence Install the ticket box None
45302 MTPM001 Waste box is full Replace the waste box None
45302 MTPM001 Reject box non-existence Install the reject box None
45303 MTPM001 Reject box is full Replace the reject box None
45304 MTPM001 The waste ticket is retracted Status prompt, ignore None
45305 MTPM001 The leave ticket is retracted Status prompt, ignore None
45321 MTPM001 Fail to initialize Please contact the supplier None
Check if the paper jammed in entry slot, if
45322 MTPM001 Fail to load paper None
failed contact the supplier
Check if the paper jammed in entry slot, if
45323 MTPM001 Fail to feed paper None
failed contact the supplier
GPCS hasn’t detected ticket paper when
45324 MTPM001 Check if the ticket roll installed is used up None
feeding
45325 MTPM001 Fail to write IIC ROM Please contact the supplier None
45326 MTPM001 Fail to red IIC ROM Please contact the supplier None
45327 MTPM001 No ticket in ticket roll 1 Load ticket roll None
45328 MTPM001 No ticket in ticket roll 2 Load ticket roll None
45329 MTPM001 No paper in both ticket roll Load ticket roll None
Check the retract ‘rotary solenoid’, if failed
45330 MTPM001 Fail to retract None
Fail to return ticket because of ticket Check if it is jammed, if failed please contact
45331 MTPM001 None
jam the supplier
Take out the ticket and check if it is bent, if
45332 MTPM001 Fail to load ticket into transport 1 None
failed please contact the supplier
Take out the ticket and check if it is bent, if
45333 MTPM001 Fail to load ticket into transport 2 None
failed please contact the supplier
Paper in another transport is in public Use the ‘return ticket’ command to return the
45334 MTPM001 None
transport paper
45335 MTPM001 Data received by module is wrong
is normal, if failed please contact the
None
45390 MTPM001 Unknown error supplier

The error is not defined None
45391 MTPM001 CRC check failed None
45393 MTPM001 Serial configuration error None

45394 MTPM001 NAK is received, the data sent is wrong Check if the communication cable or None
45395 MTPM001 Data received is wrong hardware is normal, if failed please contact None
45396 MTPM001 Sending ENQ error the supplier None
45397 MTPM001 Sending command error None
45398 MTPM001 Waiting ACK timeout None
45399 MTPM001 Operation timeout None
No paper in transport entrance when
45431 Magnetic ticket printer selecting the transport
Re-install the paper roll 1
45432 Magnetic ticket printer Paper jam when selecting the transport Clear the jammed paper 2
45433 Magnetic ticket printer Other error Software fault, please contact the supplier 3
The cutter can’t cut paper completely Try to power off the printer and then power-
45434 Magnetic ticket printer 4
when it is reposited on
45435 Magnetic ticket printer Cutter hasn’t been reposited Try to power off the printer and then power- 5
45436 Magnetic ticket printer Cutter can’t cut Try to power off the printer and then power- 6
Jam when printing or paper in print on
45437 Magnetic ticket printer Clear the jammed paper 7
position
45438 Magnetic ticket printer Fail to write the second or middle track Hardware fault, please contact the supplier 8
45439 Magnetic ticket printer Fail to write the first or third track Hardware fault, please contact the supplier 9
45440 Magnetic ticket printer Fail to read magnetic Hardware fault, please contact the supplier A
45441 Magnetic ticket printer Presenting timeout when feeding paper Clear the paper jammed in transport B
45442 Magnetic ticket printer Paper is retracted when feeding Clear the paper jammed in transport C
45443 Magnetic ticket printer Paper is blocked when feeding Clear the paper jammed in transport D
45444 Magnetic ticket printer Paper is jammed when feeding Clear the paper jammed in transport E
45445 Magnetic ticket printer Paper in transport when power-on Clear the paper jammed in transport G
45446 Magnetic ticket printer Paper low when printing Re-install new paper roll P
45447 Magnetic ticket printer Serious hardware error Hardware fault, please contact the supplier X
45448 Magnetic ticket printer No paper in upper transport Re-install new paper roll None
45449 Magnetic ticket printer No paper in lower transport Re-install new paper roll None
Feeding error in both upper and lower
45450 Magnetic ticket printer Clear the paper jammed in transport None
transport
45460 Magnetic ticket printer Unknown error Software fault, please contact the supplier None
45461 Magnetic ticket printer Lower transport is jammed Clear the paper jammed in transport None
45462 Magnetic ticket printer Fail to write magnetic Try to power off the printer and then power-onNone
45463 Magnetic ticket printer Fail to select track Try to power off the printer and then power-onNone
45464 Magnetic ticket printer Paper in cutting position Clear the paper jammed in transport None
45465 Magnetic ticket printer Jam when printing Clear the paper jammed in transport None
45466 Magnetic ticket printer Barcode parameter error Software fault, please contact the supplier None
45467 Magnetic ticket printer Printer is in alarm state Printer fault None
45468 Magnetic ticket printer Jam error Paper is jammed in printer, please clear it None
Ticket roll hasn’t been installed correctly or
45469 Magnetic ticket printer Ticket roll hasn’t been inserted
the transport is blocked
None
45470 Magnetic ticket printer Ticket roll hasn’t been installed Ticket roll is used up or hasn’t been installed None
Magnetic ticket hasn’t been written or
45471 Magnetic ticket printer Reading magnetic or checking error
magnetic record is damaged
None
Ticket jam or the transport is blocked, please
45472 Magnetic ticket printer Ticket is ready
clear the jammed ticket in transport
None
Ticket jam or sensor fault, please clear the
45473 Magnetic ticket printer No ticket is rejected
jam or replace the sensor
None
45474 Magnetic ticket printer Ticket is inserted and ready
None
45475 Magnetic ticket printer Retract sensor is in open state
None
45476 Magnetic ticket printer Delete error Magnetic ticket is damaged, please replace it None
45477 Magnetic ticket printer No image file Software fault, please contact the supplier None
45478 Magnetic ticket printer The operation is canceled by user Software fault, please contact the supplier None
45479 Magnetic ticket printer Unknown error Software fault, please contact the supplier None
45480 Magnetic ticket printer Invalid handle error (USB The driver of printer haven’t been installed, orNone
communication cable fau
communication)
Fail to find the device (USB
45481 Magnetic ticket printer communication)
The driver of printer haven’t been installed, orNone
45482 Magnetic ticket printer Fail to open device (USB error) The driver of printer haven’t been installed, orNone
45483 Magnetic ticket printer Input/output error Hardware fault, please contact the supplier None
45484 Magnetic ticket printer Upper cover is opened Please close the cover and operate None
45485 Magnetic ticket printer Motor alarm Motor fault, please replace it None
45486 Magnetic ticket printer Cutter error Cutter fault, please examine and repair it None
45487 Magnetic ticket printer Print head error Print head fault, please examine and repair it None
45488 Magnetic ticket printer Fail to open bitmap file Software fault, please contact the supplier None
45489 Magnetic ticket printer Format of bitmap file is wrong Software fault, please contact the supplier None
45490 Magnetic ticket printer Data length is too long Software fault, please contact the supplier None
45492 Magnetic ticket printer Paper in forward transport Clear the paper jammed in transport None
45493 Magnetic ticket printer Print head is damaged Hardware fault, please contact the supplier None
45494 Magnetic ticket printer Invalid parameter Software fault, please contact the supplier None
45495 Magnetic ticket printer Illegal command Software fault, please contact the supplier None
Please check the communication cable or
45496 Magnetic ticket printer Fail to send command
hardware
None
Please check the communication cable or
45497 Magnetic ticket printer Receiving data error
hardware
None
45498 Magnetic ticket printer Configuration file error Software fault, please contact the supplier None
45499 Magnetic ticket printer Printer operation timeout None
check the communication cable or hardware
45921 Safe gate controller Illegal command Re-send command None
45922 Safe gate controller Equipment is abnormal Examine or repair the equipment None
45923 Safe gate controller Fail to operate the shutter Re-send command None
45924 Safe gate controller Electromagnet fault Examine or repair the equipment 0x45
45925 Safe gate controller Electromagnet of the card cassette fault Examine or repair the equipment 0x46
45989 Safe gate controller Loading DLL failed Check the relative DLL None
45990 Safe gate controller Unknown error Examine or repair the equipment None
45991 Safe gate controller Incorrect parameter Re-send command and update software None
45992 Safe gate controller Configuration file read/write error Check parameters of configuration file None
Check parameters of communication
45993 Safe gate controller Serial port configuration error None
configuration file
45994 Safe gate controller NAK is received, the data sent is wrong Re-send command and update software None
45995 Safe gate controller Data received error Update software None
45996 Safe gate controller ENQ sending error Re-send command and update software None
45997 Safe gate controller Command sending error Check communication component None
Check equipment or communication cable,
45998 Safe gate controller Waiting ACK timeout
then re-send the command
None
Check equipment or communication cable,
45999 Safe gate controller Waiting response timeout
then re-send the command
None
46001 Computer device CD-ROM failure Replace the faulty equipment None
46002 Computer device Floppy Drive failure Replace the faulty equipment None
46003 Computer device Switch Power failure Replace the faulty equipment None
46004 Computer device CPU Card failure Replace the faulty equipment None
46005 Computer device Sound Card failure Replace the faulty equipment None
46006 Computer device Network Card failure Replace the faulty equipment None
46007 Computer device SYSTEXCOMM SDLC Card failure Replace the faulty equipment None
46008 Computer device Graphics Card failure Replace the faulty equipment None
46009 Computer device Serial Communication Card failure Replace the faulty equipment None
46010 Computer device Memory failure Replace the faulty equipment None
46011 Computer device Hard Disk failure Replace the faulty equipment None
46012 Computer device Industrial PC Chassis failure Replace the faulty equipment None
46013 Computer device Industrial PC Motherboard failure Replace the faulty equipment None
46014 Computer device Keypad failure Replace the faulty equipment None
46015 Computer device Mouse failure Replace the faulty equipment None
46016 Computer device Dongle failure Replace the faulty equipment None
46017 Computer device CPU is bad Replace the faulty equipment None
46018 Computer device Fan of Industrial is bad Replace the faulty equipment None
System restarts time after time (fail to
46040 Computer device determine the fault of software and Replace the faulty equipment None
hardware)
46041 Computer device Outputted display signal is abnormal Replace the faulty equipment None
46042 Computer device Industrial PC crashed Replace the faulty equipment None
46043 Computer device Industrial PC fail to start Replace the faulty equipment None
46101 Display device Monitor failure (no display) Examine or repair the faulty equipment None
Monitor displays abnormally (abnormal
46102 Display device Examine or repair the faulty equipment None
color,
46103 Display device Touch screen failure Examine or repair the faulty equipment None
46104 Display device Touch Screen positions wrong Examine or repair the faulty equipment None
46105 Display device Anti-view Screen failure Examine or repair the faulty equipment None
46106 Display device Anti-explosion Screen failure Examine or repair the faulty equipment None
46200 Heater Module Thermal device failure Replace the faulty equipment None
46300 Power supply device Output voltage is abnormal Replace the faulty equipment None
46301 Power supply device Input voltage is abnormal Replace the faulty equipment None
46302 Power supply device Radiator Fan is bad Replace the faulty equipment None
46303 Power supply device Shell is damaged Replace the faulty equipment None
46304 Power supply device Wires are loosen and worn out Check the faulty equipment None
46400 Security device Safe lock failure Repair or replace the faulty equipment None
Mechanical combination lock of safe
46401 Security device Repair or replace the faulty equipment None
failure
46402 Security device Digital combination lock of safe failure Repair or replace the faulty equipment None
46403 Security device Mechanical lock of safe failure Repair or replace the faulty equipment None
46500 Lighting device Lighting Control Components failure Examine or repair the faulty equipment None
46501 Lighting device Lighting tube failure Examine or repair the faulty equipment None
46600 Other device Power Amplifier Box failure Examine or repair the faulty equipment None
46601 Other device Switch Box failure Examine or repair the faulty equipment None
46602 Other device Fan of cabinet failure Examine or repair the faulty equipment None
46603 Other device Topper AD failure Examine or repair the faulty equipment None
46604 Other device C/R External Capacitor failure Examine or repair the faulty equipment None
46605 Other device Mains-supply Detecting Module failure Examine or repair the faulty equipment None
46606 Other device Leakage Protection Switch failure Examine or repair the faulty equipment None
47051 LED display Fail to open serial port
None
hardware is ok or hardware fault, please
Communication
47052 LED display Serial device error
None
47053 LED display Receiving data packet error
None
47054 LED display Insufficient memory hardware isfault,

Hardware ok please contact the supplier None
Configuration file haven ’ t set serial
47055 LED display Software fault, please contact the supplier None
number
47056 LED display Fail to find the file at this directory Software fault, please contact the supplier None
Configuration file haven ’ t set the
47057 LED display interface type
47058 LED display Configuration file haven ’ t set the baud Software fault, please contact the supplier None
Configuration file setting interface type
error
47060 LED display Setting parameter error Software fault, please contact the supplier None
47061 LED display Serial port hasn’t been opened Check the parameters of the configuration None
47062 LED display Photo hasn’t been downloaded file
47063 LED display Unknown error Software fault, please contact the supplier None
47064 LED display Photo dimension is wrong Software fault, please contact the supplier None
47065 LED display Color format of photo is wrong Software fault, please contact the supplier None
Configuration file ‘ IdyrgLedCfig.ini ’
47066 LED display don’t exist
47068 LED display Fail to save the file Check the configuration file None
Communication configuration
parameter error
47091 LED display Parameters error Software fault, please contact the supplier None
47099 LED display Receiving packet timeout
None
47201 LED display Nornal code Ignore None
47250 LED display Unknown error Re-send the command None
47251 LED display Checking error Re-send the command None
47252 LED display Sequence of packets is wrong Re-send the command None
Modify parameters of communication
47290 LED display Configuration file error None
configuration file
47295 LED display Unsupported command Re-send the command None
47296 LED display Invalid parameter Check interface parameters None
47297 LED display Fail to send data
None
47298 LED display Data received is wrong
None
47299 LED display Communication timeout None
删除5718

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Hardware maunfacturer or Equipment

SN. Error Code Module

15 3300 3399 CCR004 Contactless IC Card Reader CCR004

16 3400 3499 Envelope Deposit Unit Fujitsu

43 15000 15999 CRM9250 Cash Recycling Module CRM9250

44 17000 17099 Coin Acceptance System CAS006/CAS006A/CAS006B

46 18100 18599 CAM8340 Cash Acceptor Module CAM8340

47 19100 19599 Note Sorting Machine CM200/CM400

48 22300 22399 R50 Contactless IC Card Reader R50

49 31000 31099 Electronic Journal recorder EJR001

63 41400 41499 TIM004 Card Ticket Issue Module TIM004

64 41600 41699 Deposit Roller DRL001

70 45300 45399 Magnetic Ticket Processing Module MTPM001

71 45400 45499 Magnetic Ticket Printer Swecoin/WBE

Hardware or software fault, please check if

13052 GRG CDM 5250 Cashbox 5 too full 6520

Contact the maintainer to solve the problem

32479 Stamp machine Unknown error occurs software

34272 Cheque scanner Cassette is full Empty the cassette 11

40097 EPP keypad Sticky key Check if a key is pressed None

41421 TIM004 No card in reading area Ignore None

41473 TIM004 Reject box is not exist Maintenance None

45390 MTPM001 Unknown error supplier

45393 MTPM001 Serial configuration error None

47054 LED display Insufficient memory hardware isfault,

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