Leadership and Team Management (MGMT623)

Assignment 01
Marks: 15 Due Date: July 31, 2019

Students are advised to carefully watch lecture 32 and study conflict from different sources
(books, articles etc) before attempting this assignment

Scenerio:

Usman and Ali work in XYZ Company as sales executives. Usman is very hard working and
meets his deadlines efficiently. He loves his job and is always on time at work. On the other
hand, Ali often comes late, avoids responsibilities and puts no efforts in accomplishment of his
tasks. The company has strict policy against employees who are not punctual. One day Ali came
30 minutes late. Usman reminded him about the company policy and warned him that this
routine may harm his job. Ali got angry and told Usman that he should mind his own business
and no one would know that he was coming late. Usman did not like his behavior and decided
not to talk to him anymore.

Question: 01 (5 marks) (word limit 100)

Identify the type of conflict between Usman and Ali. Discuss with

reasoning.

Ans: Interpersonal conflict refers to a conflict between two individuals. This

occurs typically due to how people are different from one another. We have

varied personalities which usually results to incompatible choices and

opinions. Apparently, it is a natural occurrence which can eventually help in

personal growth or developing your relationships with others. In addition,

coming up with adjustments is necessary for managing this type of conflict.

However, when interpersonal conflict gets too destructive, calling in a

mediator would help so as to have it resolved.the conflict which occurres

between Usman and Ali is interpersonal. This is one of the type of behavior

conflict.
 Question: 02 (5 marks) (word limit 100)

Identify the source of conflict between Usman and Ali. Give reasoning to support your
opinion.
Ans:Frustration, stress and burnout
When people become frustrated or stressed they are more irritable and more likely to
create conflicts than at other times. It is important to recognise the signs of stress in
people's work situations in order to prevent burnout. Try to help people identify the
causes of work related stress, and take steps to change these factors or, better still, try
to anticipate possible causes of stress before they arise. These factors could include:
Lack of ability to influence the working environment
Tension between staff members
Lack of direction from management
Criticism and lack of support
Poor communication
poor management
unfair treatment
unclear job roles
inadequate training
poor communication
poor work environment
lack of equal opportuniti
Usman is stressed and frustrated due to late coming of Ali in office because he is punctual and done his work
at time , so he can't avoid Ali behavior relates to his job and this conflict occurred.

Question: 03 (5 marks) (word limit 100)

Which conflict resolution technique Usman can use to resolve this conflict? Discuss
Ans:
Manage stress quickly while remaining alert and calm. By staying calm, you can accurately read
and interpret verbal and nonverbal communication.
Control your emotions and behavior. When you’re in control of your emotions, you can
communicate your needs without threatening, intimidating, or punishing others.
Pay attention to the feelings being expressed as well as the spoken words of others.
Be aware of and respect differences. By avoiding disrespectful words and actions, you can almost
always resolve a problem faster.

To successfully resolve a conflict, you need to learn and practice two core skills:

Quick stress relief: the ability to quickly relieve stress in the moment.
Emotional awareness: the ability to remain comfortable enough with your emotions to react in
constructive ways, even in the midst of a perceived attack.

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IMPORTANT INSTRUCTIONS:
DEADLINE:
  Make sure to upload the solution file before the due date on VULMS
 Any submission made via email after the due date will not be accepted.

FORMATTING GUIDELINES:
  Use the font style “Times New Roman” or “Arial” and font size “12”.
  It is advised to compose your document in MS-Word format.
 Use black and blue font colors only.

RULES FOR MARKING

Please note that your assignment will not be graded or graded as Zero (0), if:
  Word limit is not followed
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