Csi Handbook

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Core System Integration

Railway Mail Service
A hand book on CSI Operations for the Employees of

RMS ‘TV’ Division
Scan QR Code to download
Divisional IT Team, RMS „TV‟ Division

2018
Handbook on CSI | Divisional IT Team, RMS „TV‟ Division India Post | Page 1
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K. K. Devis
Senior Superintendent
RMS “TV” Division
Thiruvananthapuram 695 036
I am glad to share a Handbook on Core System Integration (CSI) for Mail

Offices as part of India Post IT Modernisation Project, in order to gain practical
knowledge in the field application in the wake of CSI implementation.
This Handbook attempts to bring under one cover, the work flow in all
modules viz. Mail Office Operations, Postal Back Office, Counter work flow,
HRO/SRO working procedure along with relevant T codes for RMS offices. It is a
consolidated work of various applications, illustrated in schematic representation
of path to be followed in each module under CSI.
I am obliged to my Divisional IT Team, for providing the required data and

for the preparation of this handbook.
Hope all the employees who go through the Handbook will find worth
reading and useful, contributing to the quality of work under CSI. This handbook
may be used as a guide for the beginners; however, the latest orders and
instructions, updation on the subject have to be followed strictly.
Thiruvananthapuram 695 036 K. K. Devis

13.11.2018
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Index
I Introduction 4
II Mail Office Operations 5
1. Staff Scheduling 5
2. Set Open - Mail Office 9
3. India Post Visibility System - IPVS 11
4. Bag Receive 11
5. Bag Open 13
6. Article Type Change - Insured 14
7. Insured Article Verification 16
8. Alter an Opened Bag 17
9. Bag Close 17
10. Bag Re-Open 18
11. Bags Dispatch 19
12. Bags Dispatch cancel 20
13. Deposit Bag Close 21
14. Bags Closed But Not Dispatched 22
15. Set Closure & Disposal of Pending Articles 23
III Counter Operations – Postal Back Office 28
IV Booking of Articles 58
V Product Sale 67
VI Cancel Transaction 68
VII Counter Work Flow – RMS Counter 69
1. PO Begin 69
2. Counter Allocation 69
3. POS Shift Begin 70
4. Balance Transfer 70
5. Submit Account in POS 71
6. Shift End in POS 72
7. Send Cash to F&A 73
8. Close Bag 74
9. Dispatch Bag 75
10. Cancel Dispatch Bag 76
11. Re-Open Bag 76
12. Mark Pending Articles 78
13. Print Manifest/Mail List 78
14. Reassign Bag 79
15. PO Submission 79
16. PO END 80
17. Send Cash to HRO/SRO 80
VIII HRO/SRO Work Procedure 83
IX Basic Commands & Tcodes 91
X Frequently Asked Questions 96
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I Introduction
Core System Integration (CSI) was implemented in RMS „TV‟ Division as part of India Post
IT Modernization Project on 25th September 2018. Core System Integration (CSI) is the
new application platform which has replaced the legacy Meghdoot Softwares which were
in use since technology induction. The new system has been implemented phase wise in
all the Post Offices (except Branch Offices), Divisional Offices, Regional Offices, Circle
Offices, DA(P), Mail Offices & Business Post Centers. The data of all the offices will be
maintained in a central location called central server on real time basis. CSI operations
involve a combination of offline and online environment. The new environment is
developed using SAP ERP & JAVA by Tata Consultancy Service (TCS). CSI comprises of two
major components – S-A-P (System Applications & Products in Data Processing) &
POS(Point of Sale).
The work in SAP is online. For doing any type of transaction, Transaction code (Tcode) is
used in SAP. SAP, a German software company is one of the largest vendors of Enterprise
Resource Planning (ERP) software. It enables its customers to run their Business Process,
including Accounting, Sales, Production, Human Resources and Finance, in an integrated
environment. SAP serves more than 3,35,000 customers in 180 countries.
The daily counter and dispatch works in RMS Offices, Sub Offices, Head Offices will be
done using CSI Point of Sale (POS) counter and Postal Back office software. POS is
partially Offline module where data is stored in local server and synchronized to Central
server in every 4 minutes automatically. Rest of the job will be done using SAP. With the
help of these new products daily work will be greatly reduced. The duplication of job
will be reduced remarkably.
Each unit viz. L1, L2, PH, EPH, ICH, NSH, CRC, Counter and HRO/SRO is independent and
has a 10 digit Facility ID (unique ID to identify an office). For a Post Office, the first 2
digit of Facility ID denotes CO, first 3 digit denotes RO, first 4 digit denotes DO, first 6
digits denotes HO, first 8 digit denotes SO and all the 10 digit denotes a BO. Each
Employee is provided with a unique Employee ID which will act as their user ID for all the
modules in CSI. Each Facility ID will have one Profit Centre ID (for making payment),
Cost Centre ID & Fund Centre ID.
Transaction can be modified by concerned HO only at any time before the close of the
month. Double entry accounting system is followed in CSI. Existing 15 digit accounts
head will be replaced by new 10 digit GL code. Right now there are more than 22,000
GL code exists in Department of Post, India.
At the end of the day for a particular office, Physical cash should be tallied with DOP
cash (cash with treasurer). POS cash (Cash with counter) should be „0‟ & Cash in transit
(Transit Cash) should be equal to actual transit cash of a particular facility.
This handbook on Core System Integration is prepared as a reference of the procedures

involved in the CSI platform for the employees working at RMS Units and Counters across
the division. Efforts have been made to explain every step in detail while performing the
day to day activities in Mail Offices.
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II Mail Office Operations
Apart from Post Office, RMS units work on Shifts and Sets with Separate Facility IDs
for each section viz. NSH, CRC, PH, EPH, ICH, L1/L2 Hubs, Counters etc. If an office is
having independent establishment, then the employees there will be permanently added
to the office. For Eg: NSH Trivandrum have separate establishment and the employees
are permanently mapped to the NSH Trivandrum itself. These employees can work in the
same facility without performing any additional tasks. However, in case of other RMS
units, the employees are mapped to their HRO/SROs other than those employees allotted
for Counters. These employees have to be transferred to the concerned Facility ID by
Staff Scheduling.
1. Staff Scheduling
Staff Scheduling can be done in two ways:
a. Employee Scheduling Screen – by HRO/SRO
b. Individual Employee Facility/Shift Transfer – by the Employee
a. Employee Scheduling Screen – by HRO/SRO

This option is used by HRO/SRO to allot the employees to a particular Set as per the Set
Memo.
 Restart the system
 Click SAP Logon Icon and select ECP from connections tab
 Login using Employee ID and Password
 Use TCode ZDOP_MAIN and press Enter key
ZDOP_MAIN
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 Select Staff Scheduling System
 Click on Employee Scheduling Screen
This will open Internet Explorer web page for Staff Scheduling.
 Click on the Enter button without making any change
This will list the details of employees mapped to the office ID as given below
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 Change the Current office ID, Current Set NO, Start Date, End Date,
Work Start Time, Work End Time and Work Group Id 1111117 of the
employees to be arranged in the Set and click Confirm Schedule button in the
bottom of the window.
b. Individual Employee Facility/Shift Transfer – by the Employee

If staff scheduling not done at HRO/SRO; Use Facility/Shift Transfer option to
transfer facility from HRO/SRO.
 Restart the system
 Click SAP Logon Icon and select ECP from connections tab
 Login using Employee ID and Password
 Use TCode ZDOP_MAIN and press Enter Key
ZDOP_MAIN
 Select Staff Scheduling System
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 select Facility/ shift Transfer
This will open Internet Explorer web page for Individual Employee Facility/Shift Transfer
 Type the Employee Id and click on the Enter button without making any
change.
Employee detail with present office and shift details will be shown.
User
 Change the Current office ID, Current Set NO, Start Date, End Date,
Work Start Time, Work End Time and Work Group Id 1111117 and then
click Submit.
User
 After submission, click F5 button to refresh the page to check if the employee is
transferred successfully. Do not change OFFICE ID or SHIFT. Just enter
Employee ID and click Submit. If the facility/ shift transfer was successful one
entry “Facility Transferred” will be shown below the Current Employee
Status. Don‟t click Submit Button. Close the window.
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2. Set Open – Mail Office

 Go to Staff Scheduling System Click on Mail Office below the
Office Set Open
 Office Set Open Screen will appear, change Office Type, Office ID & Set No
 Click Enter, once again confirm the details and Click on Set Open
 Shift has been opened successfully message will appear.
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 There may have some bags transferred from some other sets, if so go to
Transferred Bag Details and Select those bags and click on Move button.
 Click Accept option for receiving them.
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3. India Post Visibility System - IPVS

 Enter the TCode /NZMOIPVS
 India Post Visibility System – Web page will open in Internet Explorer
User
4. Bag Receive
 Select Schedule ID from box and Click on Fetch and Scan the Bag
Number in the Bag ID
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 Scan the Bag Number in the Bag ID field
 Enter the bag Weight and select the From Office ID from the drop down box. If
it is a forward bag Change the Bag destination as Forward Bag otherwise use
Receive at Destination. Then click Receive Button or use Shortcut Ctrl+L to
receive bag.
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 The bag will appear in Scanned Bags option.
Enter all bags by the mentioned method and click Receive button or use shortcut
Ctrl+R to receive all bags.
 Click on OK button by confirming the total

number of bags received.
5. Bag Open
 Scan the Bag Number in the Bag Id
and Article Number one by one.
The scanned articles will be shown in
the list. Use the Delete button to
delete an article from the scanned list
by selecting the article to be deleted
in case of any discrepancy.
 Use the Save as Draft option to
temporarily save the scanned articles
to perform some other task.
 Use the Clear Save as Draft option
to delete the temporarily saved
scanned articles data.
 Click on Submit or Ctrl+S to save the
data permanently.
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 If the articles data received virtually; Click Perform QA.
 Scan all the articles and Click Submit to save data.
6. Article Type Change - Insured

 Change the article type to REGISTERED LETTER INSURED in the Bag Open
window.
 To change Article Type after Opening of bags. Go to

IPVS Main ScreenArticle MiscellaneousArticle Type Modification
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 Enter Bag ID press Enter Key and Click button to list the articles.
 Select the Article Number to be changed and change Article Type. Give the reason
as remark and click Update button.
Received wrongly at destination

 On successful updation the system will give the message as given below:
RL015350135IN in Bag ID RBL9633385214 Updated with REGISTERED LETTER INSURED

Successfully
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7. Insured Article Verification
 Go to TransactionsInsured Article Verification

 Click on Receive verification and Select All Insured Articles like given below
 Click on Close verification and the same procedure may be followed before closing
of Insured Articles.
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8. Alter an Opened Bag (To add articles to already opened bag)
 Go to Article Miscellaneous Altering an Opened Bag

 Enter Bag Number and enter the Article Number to be added and give a
Remark.
 Click on Save. For more than 1 article, have to add the article one by one
following the same procedure.
9. Bag Close
 Select the Destination from the drop down menu and Select Bag Type
 Click Next button.
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 Scan articles and click Finish (Ctrl+F)
10. Bag Re-Open(To re-open a closed bag)
 Click on Transactions Bag Re-Open

 Enter the Closed Bag Number in the Bag ID and press enter key. Enter the article
numbers and click Finish. Give a reason of reopening in the window pops up and
click Ok.
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11. Bags Dispatch
 Click on Transactions Bags Dispatch

 Select the Schedule ID, The bags closed for the selected schedule will appear on
Ready For Dispatch window.
 Scan the Bag Number in Bag ID. The scanned bags will get listed on scanned Bags
window. After scanning all bags, click Dispatch option for dispatch only and click
Dispatch and Print Mail List option for printing Mail List. This will generate
Mail List ID.
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12. Bags Dispatch Cancel (To Cancel a Bag from a Dispatch/Cancel a Schedule)
 Click on Transactions Bags Dispatch Cancel

 Enter the Mail List ID and Bag ID in the respective fields and click Enter
 Select a reason from the drop down menu and add a remark.
 Click Delete after selecting a particular bag from a dispatch schedule.
 To cancel an entire schedule click Dispatch Cancel option
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13. Deposit Bag Close (To transfer from One Set to other set)
 Select From Set and To Set and click Next
 Scan Article Number one by one and Click Enter.

 Click on Finish button to save the details.
 Transfer these Deposit Bags to concerned SET at the time of Set Closure.
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14. Bags Closed But Not Dispatched
 Select the Set and Date and Click on Search.

 Total number of Bags Closed but not Dispatched Details will be shown.
 Before set closure ensure that all bags are dispatched.
 Click registered bag count to get the details of all the bags which are not
dispatched.
 Dispatch all the bags listed.
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15. Set Closure & Disposal of Pending Articles

 Log On to SAP.
 Go to DOP Main Screen Staff scheduling system Time Sheet Entry
and Set Closure Mail Office
 Enter the Office Type, Office ID and Set Open Date. Click Enter.
 Save the attendance.
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 Click Shift Closure and confirm the Supervisor ID and click Enter
 Transfer Unopened Bags and Deposit Bags to next set using Shift Transfer
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Sometimes, Temporary bags created by some users will be there. Close such articles
before proceeding to Dispose Articles. In this one TB saved by Employee ID 10137660 is
pending. So login to 10137660 and close this TB.
 Check for any Open Articles
 Click on the Open Articles number to see the details of articles.
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 Dispose the open articles using TCode – ZMORECBKP
 Enter the Received Facility ID, Set Number and Received Date
 Click on Execute
Execute
Important Note
Users must be very careful in executing ZMORECBKP because, once the
execution is done, the pending articles without any further confirmation will
be deleted from the database and further processing of articles are not
allowed. Do not run this TCode in between work.
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 Open articles for current shift became „00000‟ after the code execution.
 Click Set Close. On Successful Closure of set, the application will show the
message .
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III Counter Operations – Postal Back Office
Master Data
ItemMaster
1. Click on Master Data menu from the menu bar
2. Click on Item Master sub menu
3. All the items are displayed on the screen
4. Enter desired search criteria like Item Code, Bar code, Description or a
combination of these
5. Click on Search button search for the selected items
6. Filtered items are displayed on the screen
7. Click on the navigation buttons or page numbers to navigate and display the
particular page of items
8. Click on Print button to export the results in PDF and subsequently print the same
9. Click on Export button to export data in Excel
10. Click on Cancel button to navigate back to Home screen
PostBox Assign
2. Click on post Box Assign sub menu
3. Enter Registration Number i.e. the transaction number for post box or post bag or
dual temporary booking
4. Click on Approve to allot the temporarily allocated box or bag or both
5. Click on Reject to reject the temporary allocation
Payment Option Master
2. Click on Payment Option Master sub menu
3. All the available payment options are displayed on the screen - Tender ID, Tender
Name, Tender Description
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Pin Master
2. Click on Pin Master sub menu
3. All the PIN codes are displayed on the screen
4. Enter desired search criteria like PIN Code, Office Name, Office Type, Division
Name, Region Name, Circle Name, Taluk, District, State or a combination of these
5. Click on Search to search for the desired entries
6. Click on the navigation button like First, Prev, Next, Last(whichever available) to
navigate to other pages
Service Master
2. Click on Service Master sub menu
3. All the available services are displayed on the screen
4. Enter desired search criteria like Service Name
5. Select the status of the service from the drop down, to ammend the search criteria
6. Click on Search button to search for the desired records
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7. Optionally edit the Start and/or End Time of one or more services
8. Click on Update button to submit the time changes
Restricted Article Master

2. Click on Restricted Article Master sub menu
3. Select the Country Name from the drop down
4. All the current restricted articles are displayed o the screen
5. Click on Reject to reject the temporary allocation
Direct Post Master

2. Click on Direct Post Master sub menu
3. All the available User Groups are displayed on the screen under the 'User Group
Master' tab
4. Click on 'Target Group Master' tab to view all the available Target groups
5. Click on 'Purpose Master' tab to view all the available Purpose masters
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View Exchange Master

2. Click on View Exchange Rates sub menu
3. All the country wise exchange rates are displayed on the screen
4. Select desired search from criteria from the drop downs like Country Name,
Currency, Back or a combination of these
5. Click on Search to display the particular data
8. Click on Reset to reset the entered search criteria
Agent Allocation Declaration

1. Click on Master Data
menu from the menu bar
2. Click on Agent Collection
Declaration sub menu
3. If any records are
available for the current
business date then
system displays the
same on the screen
4. Select the Collection
Date from the date
picker
5. Click on Search for the existing data for the selected date
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6. Click on Delete to delete any particular record or entry

7. Click on Add to add new collection data
8. Enter Customer Name
9. Select Agent Name from the drop down. Agent Code gets automatically populated
10. Enter the number of items that are collected
11. Select the collection date again from the date picker
12. Click Add to save the entered data and return to the main screen
13. Click Reset to reset the entered data
14. Click on Cancel button to go back to main screen without saving the changes
15. On the main screen, click Cancel to go back to the Home Screen
Reason Code Master

1. Click on Master Data
menu from the menu
bar
2. Click on Reason Code
Master sub menu
3. Select the Reason
Type from the drop
down
4. All the available
reason and their
codes are displayed
on the screen
5. Click on Print button
to export the results in PDF and subsequently print the same
PO Configuration
1. Click on Configuration menu from the menu bar
2. Click on PO Configuration sub menu
3. Select counter type from available drop down
4. Select Category from available drop down as per configuration requirement
5. Click on update button to update the details of selected row
6. Click on Cancel button or press F4 to navigate back to Home screen
To change Late fee
1. In PO configuration select counter type 1
Select category Early Fee, select S.No.1 row
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2. Click update button

3. Normal days value will be from 00:00 to 09:00
4. Holidays change the value from 00:00 to 23:59
5. Don‟t forget to change the early fee time to normal value after holidays.
Counter Setup
2. Click on Counter Setup sub menu
3. Click on Add New Counter button to set up a new counter.
4. Enter Machine id (Machine id of the machine on which counter is to be allocated),
Counter no and Select Counter type.
5. Click on Assign button to assign the counter.
6. Click on Save Changes button to change and save the selected machine id.
7. Click on Cancel button on the main screen to navigate back to Home screen
Counter Configuration
2. Click on Counter configuration sub menu
3. Click on ADD button.
4. Select counter no, category and value from available drop down as per your choice.
5. Click on SAVE button to save the selected detail in the window.
6. Click Cancel button to go back to main screen.
7. Click on UPDATE button to update the selected row in the table.
8. Click on DELETE button to delete the selected row details from the table.
9. Click on Cancel button on the main screen to navigate back to Home Screen
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PO Operation
PO Begin
1. Click on PO Operation menu from the menu bar
2. Click on PO Begin sub menu
3. If there exists a last business date, then the Last Business Date, Current Business
Date and the PO Begin time displayed on the screen.
4. Click on the Save button or press Ctrl+S to begin post office with the current time
and date
5. Click on Cancel button or press F4 to navigate back to Home screen
Counter Allocation
2. Click on Counter Allocation sub menu
3. If there are no records for the current business date, then click on Allocate All
button to allocate counter to all previously allocated users
4. All the existing allocation for the current business date(if exists) is displayed on the
screen
5. Click on Add button to Add new counter allocation
6. Select any record and click on Delete button to delete the selected allocation
7. Click on any record and click on the Modify button to make changes in the
allocation. If required, update the From Date, To Date, From Time and To Time.
From Time cannot be lesser than the current time. Click on Assign to save the
changes and go back to
the main screen. Click
on Cancel to go back to
the main screen without
saving the changes
8. To filter display results,
use filtering criteria like
User Name, Counter
Number and Date. Use
combination of search
criteria if required
9. To view user's allocation
details, select the user name from the drop down and click on the Search button.
Select the desired record and click on Delete, Modify to perform respective
operations
10. To allocate specific user to current business date, select the user name from the
drop down and date from date picker and click on the search button. Earlier record
will be displayed. Select the record and click on Modify the particular record to
allocate counter for current business date
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Receive Cash from "F&A"

1. Click on PO Configuration menu from the menu bar
2. Click on Receive Cash from F&A sub menu
3. Select the Denomination from F&A
4. Enter the Quantity and click on Add Button to add the amount into the table. Check
the Total Amount field that is displayed on the screen
5. To add another denomination(same or different) repeat the earlier steps
6. Click Reset button to reset all the entries in the table
7. Select particular record and click on Delete to remove the record from the table
8. Click on Submit to complete the transaction and receive the total amount (as
reflected on the screen) from F&A.
9. Check the Cash in Hand as displayed on the screen
10. Click on Cancel button on the main screen to navigate back to Home Screen
Receive IPO, Stamp and Stationary from "F&A"

1. Click on PO Operation meu from the menu bar
2. Click on Receive IPO, Stamp and Stationary from F&A sub menu
3. Click on the IPO tab to declare and receive IPO from F&A
4. Select the denomination from the drop down
5. Enter the Quantity and Prefix of IPO
6. Enter the From Serial Number for the IPO. Click on Add IPO to add the details into
the table.
7. Repeat the previous steps to add more IPOs(same or different denomination or
same or different Prefix and different Serial Number)
8. Click on the Stamp tab to declare and receive Stamp from F&A
9. Select the Category of stamp from the drop down. Select the Denomination from
the drop down. Select the Stamp Description from the drop down
10. Enter the quantity of stamps to be received. Click on Add Stamp to add the details
into the table
11. Repeat the previous steps to add more stamps (same or different category or
denomination). Check the Total Value as displayed on the screen
12. Click on the Stationary tab to declare and receive Stationary from F&A
13. Select the Denomination from the drop down. Select the Stationary Description
from the drop down.
14. Enter the quantity and click on Add Stationary to add the details into the table.
15. Repeat the previous steps to add more stationary(same or different denomination
and description)
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16. System prompts if any data in any of the tabs is unsaved. Click Yes or No
accordingly
17. Click on Reset to reset the entered data and details in the table
18. To delete any one of the existing records before submitting the details click on
Delete button
19. Click on Submit to complete the transaction and receive the declared IPO or Stamps
or Stationary from F&A
20. Check the Stock Report
Send Cash to "F&A"

2. Click on Send Cash to F&A sub menu
3. Click on the Cash tab to declare and send cash to F&A
4. Select Denomination from the drop down. Enter Quantity. Click on Add to add these
details into the table
5. Repeat the previous steps to add more cash (same or different denomination).
Check the Total Value as displayed on the screen
7. To delete any one of
the existing records
before submitting
the details click on
Delete button
8. Click on Submit to
complete the
transaction and send
cash or cheque or
demand draft to
F&A
9. Check the Cash in
Hand as displayed
on the screen
Supply View
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2. Click on Supply
View sub menu
3. To view the
allocation details
of cash, stamps,
IPOs, cheque and
stationary click
on "Allocation
Detail" radio
button
4. To view the stock
details of cash,
stamps, IPOs,
cheque and stationary click on "Stock Detail" radio button
5. To view allocation or stock for cash, stamps, IPOs, cheque and stationary select
Cash or Stamp or IPO or Cheque or Stationary tabs on the screen
6. All the current allocations or stocks are displayed on the screen
7. Select a particular record and click on Delete button to delete the particular
allocation or stock
Supply to Counter
2. Click on Supply to Counter sub menu
3. Select the User Name from the drop down
4. Select Cash tab to supply cash to the particular user
5. Select Details or Summary radio button to make the declaration accordingly
6. In case of Summary mode, enter the Total Amount to be transferred to the counter
7. In case of Details mode, select the Denomination from the drop down and enter the
Quantity. Click on Add Cash to add the details into the table
8. Repeat the previous steps to add more cash (same or different denomination)
9. Select Stamp tab to supply stamps to the particular user
10. Select the Category from the drop down
11. Select the Denomination from the drop down
12. Select the Stamp Name from the drop down
13. Enter the Quantity and click on Add Stamp button to select from the Main Stock
14. Select the desired record from the main stock and click on Ok to continue with the
selection
15. System prompts in case the declared quantity is not present in the stock
16. Click on Cancel to go back to the main screen without saving the changes
17. Select IPO tab to supply IPOs to the particular user
18. Select the denomination from the drop down. Enter the quantity
19. Click on Add IPO button to open and select from the Main Stock
20. Select the desired record from the main stock and click on Ok to continue with the
selection
21. System prompts in case the declared quantity is not present in the stock
22. Click on Cancel to go back to the main screen without saving the changes
23. Select Stationary tab to supply stationary to the particular user
24. Select the denomination from the drop down
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25. Select the

stationary name
from the drop down
26. Enter the quantity
and click on Add
Stationary button.
27. Select the desired
record from the
Main Stock pop up
screen. Click Ok to
continue with the
selection and click
Cancel to go back to the main screen without saving the changes
28. System prompts in case the declared quantity is not present in the stock.
29. Check the Total Value as displayed on the screen
30. System prompts if any data in any of the tabs is unsaved. Click Yes or NO
accordingly
32. To delete any one of the existing records before submitting the details click on
Delete button
33. Click on Submit to complete the transaction and supply the declared cash or stamps
or IPOs or stationeries to the selected user at the counter
34. Check the Stock Report. Check the cash in hand which is displayed on the screen
Supervisor Approval
2. Click on Supervisor Approval sub menu
3. All the pending balance transfer and submit account requests from various counters
are displayed on the screen
4. Select Cash Summary or Cash Detail View to display the cash requests either is
summary or detailed view
5. Select a particular record to view the details of the balance transfer or submit
account
6. Tender Types tab displays the details tender wise and Summary tab displays the
Summary of the transactions
7. Click on Accept to accept the particular request
8. Click on Reject button to reject the particular request
9. Click Cancel button to return to the main screen
10. Click on Approve All
button to approve all the
requests without viewing
the request(s)
11. Click on Reject All button
to reject all the requests
without viewing the
request(s)
12. Click on Cancel button to
navigate back to Home
screen
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PO Account Submission
1. Click on PO Operation
from the menu bar
2. Click on PO Account
Submission sub menu
3. System displays a message
on the screen if there are
any active shifts running
in the Post Office
4. System displays the
summary of all the
payments and receipts at the Post Office level in a tabular form
5. System also displays the total Receipt Amount and total Payment amount
6. Check the Total Amount Received, it is automatically updated as soon as some
amount is entered in Receipt Adjustment
7. If the Total Amount Received is greater that Total Amount Transferred or the cash
in hand is not equal to zero then click on Send Cash to F&A to transfer the
remaining amount
8. If the Total Amount Received is less that Total Amount Transferred then do Receipt
Adjustment to adjust the amount received
9. Enter the amount for Receipt Adjustment. Remark is automatically populated as
"Adjustment Made"
10. Optionally edit the Remarks
11. In case there are active shifts for counters then click on View Active Users button
to view the active shifts and if required perform forced shift end for those users.
Refer to Forced Shift End Summary for further details
12. If the Total Amount Received is equal to the Total amount Transferred then click on
Submit button to complete the PO Account Submission operation and prepare for
PO End
Force Shift End Summary

1. Click on PO Operation from the menu bar
2. Click on Forced Shift End Summary sub menu
3. Details of all the active shifts or accounts who have not done Submit Account are
automatically displayed on the screen under the "Pending Account Submission" radio
button
4. Click on the radio button "Submitted Account" to see the list of user accounts or
shifts for which Submit Account is done but Shift has not been ended
5. For accounts with not submitted account, click on any specific record to view the
details
6. System displays the summary of all the receipts and payments for that user shift or
account in the Summary tab
7. System displays the payment mode wise receipts in the "Modes of Payment" tab
8. Verify the Receipts and Payments data
9. If Received Amount is greater than Payment Amount then do payment adjustment
to adjust the payment amount
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10. Enter the amount for

Payment Adjustment.
Automatically the
Remarks is populated as
"Adjustment Made"
11. Optionally edit the
Remarks
12. If Received Amount is
less than Payment
Amount then do Receipt
Adjustment accordingly
13. If Received Amount is
equal to the Transferred Amount then proceed for approving the submit account
14. Click on Approve with Error Entry button to do submit account and forced shift end
for the selected user
15. If Submit Account is already done, then click on any desired record and system
confirms whether forced shift end is to be done or not
16. Click Yes to end the shift forcibly
17. Click No to end the shift normally by the user
18. In case there are multiple active shifts, repeat the above steps to end all the shifts
forcible and prepare for PO Account Submission and PO End
Frequently Used Address

1. Click on PO
Operation menu from
the menu bar
2. Click on Frequently
Used Address sub
menu
3. Enter the Search
Criteria like Name or
Zip or State or City
or Address or a
combination of these
4. Click on the search button to retrieve the frequently used addresses corresponding
to through entered search criteria
5. Relevant search results are displayed on the screen
6. Select any particular record and click on Delete button to remove the selected
record
7. Select any particular record and click on Modify button to edit the selected record
8. Make desired modifications in the pop up displaying the details of the selected
record
9. Click on Save button to save the changes and return to the main screen
10. Click on Cancel button to return to the main screen without saving the changes
11. To add any new frequently used address, click on the Add button
12. Enter Name, Address LIne1, Address Line2 and Address Line3.
13. Select the State from the drop down. Subsequently select the ZIP code from the
drop down. Select the City from the drop down
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14. Optionally, enter the Mobile Number and Email ID

15. Click on Save button to save the changes and return to the main screen
16. Click on Cancel button to return to the main screen without saving the changes
17. Click on Cancel button to navigate back to main screen
Delegate
1. Click on PO Operation menu
from the menu bar
2. Click on Delegate sub menu
3. System displays the post office
name where delegation is to be
done
4. Select the User Name from the
drop down
5. System displays the Unassigned
and Assigned Delegated Roles
for that user
6. Select one of the unassigned roles and click on the ">>" button to assign the role to
the selected user
7. Select one of the assigned roles and click on the "<<" button to unassign the role to
the selected user
8. If more roles have to be assigned or unassigned repeat the above steps for the user
9. Click on the Save button or press Ctrl+S to save the assignment
10. To delegate roles to other users, repeat the steps as mentioned from the user
selection
11. Click on Cancel button to navigate back to main screen
PO End
2. Click on PO End sub menu
3. Only after PO Account Submission is done, PO End operation can be performed
4. System displays the current business date
5. Click on the PO End button to complete the PO End operation
6. If DPMS shift is already closed, the PO End will be done and system will navigate to
the Login Screen
7. If DPMS shift is not yet closed, system prompts the same and asks a confirmation of
doing a forcible PO End
8. Click on Yes button to forcible end the PO and system navigates back to the Login
Screen
9. Click on No button to wait for the closure of DPMS shift
10. Click on Cancel button or press F4 to navigate back to main screen
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India Post Visibility System – Postal Back Office

Close Bag
1. Click on IPVS menu
from the menu bar
2. Click on Close Bag sub
menu
3. Select Bag destination
and Bag Type from
the available drop
down.
4. Click on 'create Bag'
button to create the
bag.
5. Created bag appears in Temporary Bag List drop down.
6. Temporary Bag ID generates automatically.
7. List of article to be bagged appears in 'Available article' section in the screen.
8. Enter or Scan the Bag barcode/Article to be bagged to load in to the bag or remove
from the bag.
9. Enter the 'Bag weight including the articles‟. Make sure that 'Bag weight including
the article' should not be less than 'Total article weight'.
10. Click on 'Close Bag' button to close the bag.
11. Enter the Bag ID in the pop-up window
12. Click on 'OK'.
13. Click on 'Generate manifest file' button to generate the manifest file.
14. Click on 'Save & Exit' button to save the bag temporarily.
15. Click on 'Delete' button to delete the selected bag from 'Temporary bag list' drop
down.
16. Click on 'Reset' button to reset the details in the screen.
Dispatch Bag
1. Click on IPVS
menu from the
menu bar
2. Click on Dispatch
Bag sub menu
3. Select the
schedule from the
available drop
down.
4. Bags available for
dispatch appears
in 'Available bag'
section in the screen
5. Scan the barcode of the bag and click 'Enter'.
6. Article moves from 'Available bag' to 'To be dispatched' section in the screen.
7. Click on 'Dispatch' button to dispatch the bag.
8. Click on 'Generate mail list' button to generate mail list
9. Click on 'Cancel' button to navigate back to home screen.
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Cancel Dispatch Bag

1. Click on IPVS menu from the menu bar.
2. Click on Cancel Dispatch Bag sub
menu.
3. Scan Bag bar code to be cancelled
and Click 'Enter‟. All the details
related to that bag appear at right
side of the screen.
4. Select the reason of cancellation
from available dropdown.
5. Optionally, put the remarks if any.
6. Click on 'Cancel Dispatch' button
to cancel the dispatch.
7. Click on 'Clear' button to reset the entered details.
8. Click on 'Homepage' button to navigate back to home screen.
Reopen Bag
1. Click on IPVS menu from
the menu bar.
2. Click on Reopen Bag sub
menu.
3. Scan the Bag Barcode of
the bag to be reopened.
4. Click on 'Reopen' button
to reopen the bag.
5. Click on 'Cancel' button
to reset the bag barcode
entered.
6. Reopened bag appears in
'Reopen Bag List' drop down.
7. Once, the Bag dispatched cannot be re-open.
8. Scan the Bag barcode/Article barcode to add the article/Bag in to the Bag, or to
remove from the bag.
9. Enter the 'Bag weight including the articles‟. Make sure that 'Bag weight including
the article' should not be less than 'Total article weight'.
10. Click on 'Reset Bag' to reset the details in the screen.
12. Click on 'Generate mail list' button to generate mail list.
View Bag/Articles Details
1. Click on IPVS menu from the menu bar
2. Click on View Bag/Articles Details sub menu
3. Scan Bag/Article bar code and Click 'Enter'.
4. List of Bag or Article inside scanned barcode appears in the screen.
5. Click on 'Clear' button to reset the screen.
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Virtual Sort
menu bar.
2. Virtual sort Bag list,
Virtual sort article list
details are available in
the screen.
3. Click on 'Refresh' button
to refresh the screen.
4. Click on 'Homepage'
button to navigate back
to home screen.
Check Insured Bag/Article

the menu bar
2. Click on Check Insured
Bag/Article sub menu
3. Check 'On hold' radio
button to view the
article or bag put in the
hold.
4. Click on 'On hold' button
to put article in hold.
5. Click on 'Approve' button
to approve the bag for
dispatch.
6. Click on 'Normal' button to view the insured bag/article.
Flag Bag/Article
1. Click on IPVS from the menu bar.
2. Click on Flag bag/Article sub menu.
3. Scan the barcode of Article/Bag to be mark as Flag.
4. Select the reason from available drop down.
5. Enter the remarks if any.
6. Click on 'Submit' button.
7. Click on 'Clear' button to reset entered details.
8. Click on 'Homepage' button to navigate back to the home screen.
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Mark Pending Articles

the menu bar.
2. Click on Mark Pending
Article sub menu.
3. Check 'Select all' or
particular check box in
the Pending Article
table in the screen.
4. Click on 'Mark as to be
dispatched' button to
mark the pending
articles as dispatched.
5. Check 'Select all' or particular check box in Booked article table in the screen.
6. Click on 'Mark as Pending' button to put the book article in pending for dispatch.
Print Manifest/Mail List

from the menu bar
2. Click on Print
manifest/mail list
sub menu
3. Select 'MANIFEST'
radio button and
enter the 'Bag ID'.
4. Click on 'Print' button
to print the manifest
of entered Bag ID.
5. Select 'MAILLIST' radio button.
6. Enter the Schedule ID and select the Date from date picker.
7. Click on 'Fetch MLID' button to fetch the details.
8. Click on 'Print' button to print the mail list.
9. Click on 'Clear' button to reset the details.
View Report
from the menu bar
2. Click on View Report
sub menu
3. Click on 'Closure'
button.
4. Select Product
Category.
5. Enter 'From date' and
'To date' and select
Product type from
available dropdown.
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6. Click on 'Submit' button to submit the details.

7. Click on 'Print' button top print the report.
8. Click on 'Dispatch' button.
9. Select 'Dispatch status'.
10. Enter 'From date' and 'To date' and select Bag type from available drop down.
13. Click on 'Cancel Bag Dispatch' button.

14. Select Report type.
18. Click on 'Usage/Productivity' button.

19. Enter 'From date' and 'To date' and select user id from available drop down.
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22. Click on 'Insured Bag/Article' button.

25. Click on 'Print' button to print the report.
26. Click on Flagged Bag/Article button.

27. Select product category.
28. Enter 'From date' and 'To date‟.
31. Click on 'Article details' button.
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32. Enter From and to Date, select Product type, Article status, Insured status from the
drop down.
34. Click on 'Print' button to print the report.
35. Click on 'Return and Redirect' button.

36. Enter 'From date' and 'To date‟.
Change Article Recipient Pin code

1. Click on IPVS menu from the
menu bar
2. Click on Change article
recipient pin code sub menu
3. Scan Article Barcode.
4. Enter new recipient pin
code.
5. Confirm recipient pin code.
6. Optionally, Enter the
remarks if any.
7. Click on 'Submit' button to
submit the details.
9. Click on 'Clear' button to reset all entered details.
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Return & Redirect
1. Click on IPVS from the menu

bar
2. Click on Return & Redirect
sub menu
3. Click on 'GET RETURN &
REDIRECT RECORDS' button to
fetch the details of returned
article or bag.
4. Click on 'Clear' button to reset
the screen.
Reassign Bag
1. Click on IPVS from the menu

bar
2. Click on Reassign Bag sub
menu
3. Select the user id of the user
with open bag from
available drop down.
4. Select the user id of the user
to whom bag to be assigned.
6. Click on 'Cancel' button to
reset the details.
Dashboard
Supervisor Dashboard
1. Click on Dashboard menu from the menu bar

2. Click on Supervisor Dashboard sub menu
3. System displays all the details of the transactions as a dashboard:
Details like total sales, cash accepted, total payments, cash transferred, total cash
balance. Graphical representation of hourly sales data, stamps data, IPO data,
prepaid data are displayed on the screen
4. Select the Counter Number from the drop down and click on Search to view the
counter wise details
5. Select the User Name from the drop down and click on Search to view the user wise
details. If required use a combination of counter number and user name
6. Select on the desired row and edit its value
7. Click on More button to view all the sales and payments totals including the
category, amounts and quantities. The payment option wise total amounts are also
displayed on the screen. Click Cancel to return to the main screen
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Monitoring Counter Activity

2. Click on Monitoring Counter Activity sub menu
3. System displays individual windows for all the running counters and lists all the
activities performed at those counters along with the time of performing that
transaction
Electronic Monitoring

2. Click on Electronic Monitoring sub menu
3. Select the From Date and To Date from the date picker
4. Select the Counter Number. Details can be viewed for all counters or selected
counter or back office
5. Additionally select the User from the drop down to filter search results further user
wise
6. Click on Search or press Enter to display the results for the selected search criteria
7. System displays the list of operations including log in, log out amongst others in the
table
8. Click on any specific record to view its details in the "Detail View" window
9. Click on Print button or press F12 to export the search result in PDF format and
subsequently print the same
10. Click on export button to export the search result in Excel
11. Click on Reset to reset all the entered criteria and search results
12. Click on Cancel in the main screen to return to the Home screen
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Reports
Detailed Report
1. Click on Report menu from the menu bar>>Click on Detailed Report sub menu
3. Select the User Name from the drop down. To see the report for all users select
"All" from the drop down
4. Select the Category Name from the drop down
5. Select the Service Name from the drop down
6. Click on Search button to view the report for the specified search criteria
7. Click on Select Columns to select the columns that is required to be displayed on
the report
8. Post Office Name and ID and populated on the screen
9. If there exists any "Not Selected Columns", then click on the desired record and
click on ">" button to move it to the "Selected Columns" list. Repeat the same for
other "Not Selected Columns". To move all the records from the "Not Selected
Columns" to "Selected Columns" click on ">>" button
10. If there exists any "Selected Columns", then click on the desired record and click on
"<" button to move it to the "Not Selected Columns" list. Repeat the same for other
"Selected Columns". To move all the records from the "Selected Columns" to "Not
Selected Columns" click on "<<" button
11. Click on Submit button to save the changes and return to the main screen
12. Click on Cancel to return to the main screen without saving the changes
13. Click on Export button to export the results as Excel
14. Click on Print
button to
export the
results as PDF
and
subsequently
print the same
15. Click on Cancel
button to
navigate back
to Home screen
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Consolidated Report
1. Click on Report menu from the menu bar

2. Click on Consolidated Report sub menu
4. Select the User Name from the drop down. To see the report for all users select
the report
13. Click on Print button to export the results as PDF and subsequently print the same
Stock Report
2. Click on Stock Report sub menu
3. Select the Report from drop down to select whether the stock is to be viewed for
Post Office or Treasurer or any specific counter user
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Inventory Report
2. Click on Inventory Report sub menu
3. Select the Category Type from the drop down to select for which item the
inventory is to be viewed. Select "All" if inventory for all items is to be viewed
Shift wise Transaction Report

2. Click on Shift wise Transaction Report sub menu
4. Select the User ID from the drop down. To see the report for all users select "All"
from the drop down
5. Select the Shift Number from the drop down. To see the report for all shifts select
the report
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Branch Office Wise Report

Cancel Transaction Report
2. Click on Cancel Transaction Report sub menu
4. Select the Counter Number from the drop down. To see the report for all counters
select "All" from the drop down
the report
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Agent Collection-Declaration Report

Treasurer Report
2. Click on Treasurer Report sub menu
5. System displays the details of the receipts and payments from treasurer perspective
on the screen. Details include transaction type, user name and id, date and time,
counter number, denomination and quantity and total amount for both receipt and
payment. The total amounts are also displayed on the screen
Daily Accounting Sheet

2. Click on Daily Accounting Sheet sub menu
5. System displays the details of the receipts and payments on the screen. Details
include category, quantity and total amount for both receipts and payments. The
total amounts are also displayed on the screen
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User Transaction Report

2. Click on User Transaction Report sub menu
4. Select the User ID from the drop down. To see the report for all users select "All"
from the drop down
the report
9. If there exists
any "Selected
Columns",
then click on
the desired
record and
click on "<"
button to
move it to the
"Not Selected
Columns" list.
Repeat the
same for other
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Work Allocation Report

2. Click on Work Allocation Report sub menu
the report
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IV Booking of Articles
Registered Letter
1. Click Mail from Home screen
2. Click Registered Letter button
3. Click Back or press Escape to go back to the Mail screen
4. Enter weight (in grams) of the article manually or capture weight (in grams) using
integrated Weighing Machine and press tab.
5. Select desired prepaid mode from the dropdown, if applicable
In case of prepaid mode as 'FM' enter License ID, SOM Number and Franking
amount. Click Ok press Enter to save the details and go back to the main screen.
Click Cancel or press F2 to go back to the booking screen without saving. Amount
gets automatically populated in the Prepaid amount field.
6. In case of 'PS' and 'SS', enter the prepaid amount and press tab.
7. Check the pricing info as displayed on the screen and also check the Expected
Delivery Date and Routing Information that is displayed on the screen.
8. Affix barcode to the article and scan the same and press tab. If barcode is valid,
then system enables remaining data inputs. Else, proper error message is displayed
on the screen.
9. Check the pricing info as displayed on the screen
optionally, click on Add Customer button or press F5 to amend customer
information.
10. Enter Sender Details. All the mandatory information needs to be inputted
Check the checkbox beside address input to add the current address to the list of
Frequently Used Address. List will be updated post completion of the current
transaction.
11. To search from the Frequently Used Address List, either enters complete or partial
Name or Mobile Number and press F8.
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12. Enter Addressee Details. All the mandatory information needs to be inputted.
Addressee details can also be searched from frequently used Address or can be
added to the list.
13. Select desired Value Added Services (VAS) and check pricing information displayed.
Enter related information associated with selected VAS
14. Click on Additional Info or press F6 button to provide additional information
15. Click Submit or press Enter to add this article to cart and optionally proceed for
another booking.
16. Enter further details to book one or more Registered Letter articles. Sender details
are retained to the earlier data. At this point customer addition is also not allowed.
17. To book another service use the menu bar on top to select the service.
18. Click Cart or press F11 to view the cart and optionally delete articles from the cart
19. Click Reset or press F3 to reset all the entered data
20. Click Cancel or press F2 to cancel the transaction without completing the same.
21. Click on Bill Hold or press F4 to suspend the current transaction before completion.
22. Click on Payment or press F12 to proceed for payment and complete the
transaction
Inland Speed Post

1. Click Mail from Home screen
2. Click Inland Speed Post button.
3. Click Back or press Escape to go back to the Mail screen.
4. Enter weight(in grams) of the article manually or Capture weight(in grams) using
5. Enter Destination PIN Code or search using F8. In case of complete PIN code entry
press tab to navigate to the Prepaid field.
6. Select desired prepaid mode from the dropdown, if applicable.
7. In case of prepaid mode as 'FM' enter License ID, SOM Number and Franking
amount. Click Ok pr press Enter to save the details and go back to the main
screen. Click Cancel or press F2 to go back to the booking screen without saving.
Amount gets automatically populated in the Prepaid amount field.
9. Check the pricing info as displayed on the screen and also check the 'Expected
Delivery Date' and 'Routing Information' displayed on the screen.
on the screen.
11. Check the pricing info as displayed on the screen.
12. Optionally, click on Add Customer button or press F5 to amend customer
information.
13. Enter Sender Details. All the mandatory information needs to be inputted.
Optionally Sender details can also be searched from frequently used Address.
14. Check the checkbox beside address input to add the current address to the list of
transaction.
Addressee details can also be searched from frequently used Address or can be
added to the list.
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16. To search from the Frequently Used Address List, either enter complete or partial
Name or Mobile Number and press F8.
Enter related information associated with selected VAS.
18. Click on Additional Info or press F6 button to provide additional information.

another booking.
20. Enter further details to book one or more Speed Post articles. Sender details are
retained with the earlier data. At this point customer addition is not allowed.
21. To book another service use the menu bar on top to select the desired service.
22. Click Cart or press F11 to view the cart and optionally delete articles from the
cart.
23. Click Reset or press F3 to reset all the entered data.
transaction
International Letter
1. Click International Mail from Home screen
2. Click International Letter button from the sub menu
3. Click International Letter button from the sub menu
5. Enter weight(in grams) of the article manually or capture weight(in grams) using
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6. Select Destination country from the drop down press tab to navigate to the prepaid
field. The transport mode is by default selected as Air
In case of prepaid mode as 'FM' enter License ID, SOM Number and Franking
amount.
8. Click Ok pr press Enter to save the details and go back to the main screen.
9. Click Cancel or press F2 to go back to the booking screen without saving. Amount
gets automatically populated in the Prepaid amount field.
10. In case of 'PS' and 'SS', enter the prepaid amount and press tab
11. Check the pricing info as displayed on the screen
on the screen.
14. If customs duty is being paid by the customer, then check the corresponding check
box and enter the customs duty amount.
information.
transaction.
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20. Click on Additional Info or press F6 button or simply press Enter after filling all
mandatory information to provide additional information.
another booking.
22. Enter further details to book one or more International Letter articles. Sender
details are retained with the earlier data. At this point customer addition is not
allowed.
cart.
transaction.
Air Parcel
1. Click International Mail from Home screen.
2. Click Air Parcel button from the sub menu.
4. Enter weight (in grams) of the article manually or Capture weight (in grams) using
5. Enter Volumetric weight by entering the Length, Breadth, Height in case of
Cuboid. If the Parcel is Cylindrical, click Cylinder or press F10 and enter Length
and Diameter. Volumetric weight is automatically calculated
6. Select Destination country from the drop down press tab to navigate to the Prepaid
field. The transport mode is by default selected as Air.
9. In case of 'PS' and 'SS', enter the prepaid amount and press tab. Check the pricing
info as displayed on the screen.
on the screen.
13. If required, click on Restricted Article button or press F7 to open the document
listing the restricted and prohibited articles.
information.
15. Enter Sender Details. All the mandatory information needs to be i nputted.
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transaction.
18. Select desired Value Added Services(VAS) and check pricing information displayed.
another booking.
21. Enter further details to book one or more Air Mail Parcel articles. Sender details
are retained with the earlier data. At this point customer addition is not allowed.
cart.
transaction
EMS Merchandise
2. Click EMS Merchandise button from the sub menu.
4. Enter weight(in grams) of the article manually or Capture weight(in grams) using
5. Enter Volumentric weight by entering the Length, Breadth, Height in case of
Cuboid. If the Parcel is Cylinderical, click Cylinder or press F10 and enter Length
and Diameter. Volumetric weight is automatically calculated
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field. The transport mode is by default selected as Air
on the screen.
information.
transaction.
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another booking.
22. Enter further details to book one or more EMS Document articles. Sender details
cart.
transaction.
EMS Document
2. Click EMS Document button from the sub menu.
4. Enter weight (in grams) of the article manually or Capture weight(in grams) using
5. Enter Volumentric weight by entering the Length, Breadth, Height in case of
Cuboid. If the Parcel is Cylinderical, click Cylinder or press F10 and enter Length
and Diameter. Volumetric weight is automatically calculated.
field. The transport mode is by default selected as Air.
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on the screen.
information.
transaction.
another booking.
22. Enter further details to book one or more EMS Document articles. Sender details
cart.
transaction
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V Product Sale
1. Click on Product Sales from Home Screen.

3. If product code is known enter the same and press Enter or click submit to add the
product to the cart. Else scan the product code and press Enter or click Submit to
add the same into the table.
4. Click on Product Search or press F5 to search from available products using search
criteria like Product Category, Item Code, Bar Code, Item Price, Item Description.
5. Product Search screen displays all the available products as soon as screen is
opened.
6. Enter relevant search criteria and Enter or click on submit to search for the
desired product.
information.
8. Click on the quantity field to modify the quantity.
9. Click on Bill Look up or press F9 to perform Bill Look up.
10. Click Reset or press F3 to remove the selected article from the table without
adding to the cart.
12. Click on Submit or press Enter to add the products displayed in the table to the
cart.
13. Click Cart or press F11 to view the cart and optionally delete articles from the cart
14. Check the pricing information that is displayed on the screen.
15. To book another service use the menu bar on top to select the service.
16. To add more products to the cart continue the above process to either scan or
search products.
transaction
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VI Cancel Transaction
1. Click on Cancel Transaction icon from the Home Screen.

3. By default, cancellation screen for Normal articles will be opened.
4. If Invoice number is present or knows, enter Invoice number field and click on
Search or press F8 to search the article details. All articles booked in the
transaction are displayed on the screen.
5. If Tracking number or Article ID or PNR number in case of Money Orders is know,
then enter the same in the Tracking No field and press Search or press F8 to search
the details.
6. Select Pending Articles or press F5 to perform cancellation of pending articles.
Click Normal Articles or press F4 to go back to the normal article cancellation
again.
7. Select Customer ID from the drop down and also select the Invoice Number from
the dropdown. Press F8 or click on Search to search for the desired details of the
articles.
8. Select the desired row to cancel the particle article booking. Check
Select/Deselect All to select all the articles in the transaction for cancellation (if
searched using transaction number). Uncheck the same to deselect all the records.
Else, select articles one by one for cancellation.
9. Click Reset or press F3 to reset all the entered data
10. Click Cancel or press F2 to cancel the current transaction without completing the
same.
transaction. System prompts the Amount that is to be paid to the customer.
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VII Counter Work Flow – RMS Counter
1. Click Start Database (if not available in desktop go to C:\POSTALPOS_BO)

2. Click Daily Sync (if not available in desktop go to C:\POSTALPOS_BO)
3. Click High Sync (if not available in desktop go to C:\POSTALPOS_BO)
1. PO Begin
PO Operation >>PO Begin
2. Counter Allocation
Click Add
Select user and counter number, give From Date, To Date, From Time, To time and
Click Assign
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3. POS Shift Begin

Click Daily Operations >> Click Shift Begin
Perform transactions
4. Balance Transfer
After Transactions >> Transfer Balance to POS Treasurer
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Logon to Postal Back Office>>Click Refresh Button and click on Cash Pick UP
Give Remark and Click Approve
5. Submit Accounts in POS

Login to POS and Click Submit Account
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Logon to Postal Back Office>>Click Refresh>>Click on Shift End and Approve
6. Shift End in POS

Login to POS and click on Shift END>>Consolidate Report of POS will generate and
user will automatically logged out from POS.
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7. Send Cash to F & A

After Shift End in POS login to Postal Back Office and Click Send Cash to F&A
 Select Denomination as 1
 Enter the actual cash-in-hand in Postal Back Office and click on Add button.
 Confirm the amount and Click on Submit button.
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Proceed to IPVS and Close all bags and make sure that no Pending articles and no
Temporary Bags are left.
8. Close Bag

2. Click on Close Bag sub menu
3. Select Bag destination and Bag Type from the available drop down.
4. Click on 'create Bag' button to create the bag.
5. Created bag appears in Temporary Bag List drop down.
6. Temporary Bag ID generates automatically.
7. List of article to be bagged appears in 'Available article' section in the screen.
8. Enter or Scan the Bag barcode/Article to be bagged to load in to the bag or
remove from the bag.
9. Enter the 'Bag weight including the articles‟. Make sure that 'Bag weight
including the article' should not be less than 'Total article weight'.
11. Enter the Bag ID in the pop-up window
12. Click on 'OK'.
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13. Click on 'Generate manifest file' button to generate the manifest file.
14. Click on 'Save & Exit' button to save the bag temporarily.
15. Click on 'Delete' button to delete the selected bag from 'Temporary bag list'
drop down.
16. Click on 'Reset' button to reset the details in the screen.
9. Dispatch Bag

2. Click on Dispatch Bag sub menu
3. Select the schedule from the available drop down.
4. Bags available for dispatch appears in 'Available bag' section in the screen
5. Scan the barcode of the bag and click 'Enter'.
6. Article moves from 'Available bag' to 'To be dispatched' section in the screen.
7. Click on 'Dispatch' button to dispatch the bag.
8. Click on 'Generate mail list' button to generate mail list
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10. Cancel Dispatch Bag

2. Click on Cancel Dispatch Bag sub menu.
3. Scan Bag bar code to be cancelled and Click 'Enter‟. All the details related to
that bag appears at right side of the screen.
4. Select the reason of cancellation from available dropdown.
5. Optionally, put the remarks if any.
6. Click on 'Cancel Dispatch' button to cancel the dispatch.
7. Click on 'Clear' button to reset the entered details.
8. Click on 'HomePage' button to navigate back to home screen.
11. Reopen Bag

2. Click on Reopen Bag sub menu.
3. Scan the Bag Barcode of the bag to be reopened.
4. Click on 'Reopen' button to reopen the bag.
5. Click on 'Cancel' button to reset the bag barcode entered.
6. Reopened bag appears in 'Reopen Bag List' drop down.
7. Once, the Bag dispatched cannot be reopened.
8. Scan the Bag barcode/Article barcode to add the article/Bag in to the Bag, or
to remove from the bag.
9. Enter the 'Bag weight including the articles‟. Make sure that 'Bag weight
including the article' should not be less than 'Total article weight'.
10. Click on 'Reset Bag' to reset the details in the screen.
12. Click on 'Generate mail list' button to generate mail list.
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View Bag/Articles Details

2. Click on View Bag/Articles Details sub menu
3. Scan Bag/Article bar code and Click 'Enter'.
4. List of Bag or Article inside scanned barcode appears in the screen.
5. Click on 'Clear' button to reset the screen.
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12. Mark Pending Articles

2. Click on Mark Pending Article sub menu.
3. Ensure that no articles are pending
13. Print Manifest/Mail List

2. Click on Print manifest/mail list sub menu
3. Select 'MANIFEST' radio button and enter the 'Bag ID'.
4. Click on 'Print' button to print the manifest of entered Bag ID.
5. Select 'MAILLIST' radio button.
6. Enter the Schedule ID and select the Date from date picker.
7. Click on 'Fetch Mail List ID' button to fetch the details.
8. Click on 'Print' button to print the mail list.
9. Click on 'Clear' button to reset the details.
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14. Reassign Bag
1. Click on IPVS from the menu bar

2. Click on Reassign Bag sub menu
3. Select the user id of the user with open bag from available drop down.
4. Select the user id of the user to whom bag to be assigned.
6. Click on 'Cancel' button to reset the details.
15. PO Submission
After sending cash to F&A; Go to PO submission.
Check the receipt and transfer amount >> Click Submit.
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16. PO End
After PO Submission go to PO Operation >> PO END
17. Send Cash to HRO/SRO

 Login to SAP and Transfer cash to HRO/SRO
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 Type TCode: ZFFV50 >> Select Initiate Request >> Click Enter
 Confirm the Profit Centre ID. If the Profit Centre is of HRO/SRO,

Change the same to the Profit Centre ID of Counter
 Type the amount to be transferred and click on Excess Cash Transfer
 Click Enter >> One request ID will be generated.
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View Treasurer Cash Book (TCB) and make sure that the Closing Balance is ZERO (0)
To view TCB use TCode ZFBL3N
Enter the Profit Centre ID and click Execute button
Check Opening Balance, Transaction details and Closing Balance.
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VIII HRO/SRO Work Procedure
1. Receipt Cash from Counters - Approval BY HRO/SRO

a. Login in SAP as HRO/SRO
b. Use TCode : ZFFV50
c. Select Approver and click Enter
d. Select Excess Cash Transfer and click Submit
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e. Select Office Post Master and click Submit
f. Excess Cash Request list will appear, Check the corresponding request and confirm
the Request Received From Office, Amount and Date. Select
Approve/Reject. Give proper Remarks and click Submit.
g. If HRO/SRO is in need of cash, The cashier will raise cash request and the above
mentioned steps will done by HRO/SRO for approving the request. Only change is
in step „d‟, The HRO/SRO will select Cash Request instead of Excess Cash
Transfer
2. Cash Receipt BY cashier

a. Login to SAP as cashier
b. Use TCode : ZFFV50
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c. Select Approver then click Enter.
d. Select Excess Cash Transfer then click Submit
e. Select Cash Office Treasurer
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f. Excess Cash Request Approval window check the transactions and click
Enter.
g. Document number will be created and it will reflect in TCB
h. To view TCB use TCode ZFBL3N
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i. Enter the Profit Centre ID and click Execute button
j. Check Opening Balance, Transaction details and Closing Balance.
k. Cashier should initiate Excess Cash Request to concern Cash Office and
HRO/SRO should approve that.
COUNTER CASH TRANSFER TO TVM GPO

Step 1 Log on to SAP as Cashier
Tcode ZFFV50 Enter >>>
Click 'Intiate Request'
Type Amount Required in the Amount Column
Click „Excess Cash Transfer‟ Click „Enter‟
Step 2 Log in as HRO
Tcode ZFFV50 Enter >>>
Click „Approver‟ >> „Excess Cash Transfer‟ >> „Office Postmaster‟
Click 'Approve' >> „Enter‟
Tcode for viewing Treasurer Cash Book ZFBL3N
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CASH REQUEST FROM HRO TO GPO

T code ZFFV50 Enter >>>
Click 'Intiate Request'
Type Amount Required in the Amount Column
Click 'Cash Request' Click „Enter‟
Step 2 Log in as HRO
Click „Approver‟ >> „Cash Request‟ >> „Office Postmaster‟
Click 'Approve' >> Enter 'Remarks' >> Click „Enter‟
CASH RECEIPT FROM GPO
Select „Check Box‟ >> „Approver‟ >> Enter „Remarks‟ >> Click „Submit‟
Step 2 Voucher Posting – Cash
T code F-02
Document Date Today‟s Date (Sanction Date)
Comp Code &
Currency DOPI, INR
Type SK
Financial Year Month (for eg: for the month of October,
Period
enter '7' in the period column)
Header Text: Bill Description
(a) 1st Line item
Post Key 40
Account GL Code from the bill Enter >>>
Amount : Bill amount for the GL Code entered
Tax code V0
Cost centre : Office ID(2203900100 for HRO Thiruvananthapuram)
If there is more than one GL code for a single bill, repeat Step 2(a) until all the GL codes
and corresponding amounts are entered (Multiline item).
(b) Post Key 50
Account 4867100010 (DOP Cash) Enter >>>
Amount : Bill Total amount
Click „More‟
Enter Office Id (2203900100 for HRO Thiruvananthapuram) in the Profit centre
column
Click 'Overview'
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Click 'Simulate' on Document Tab

Check Balance (If Zero then the voucher posting is done correctly)
Save Write down the Document Number
FOR CHEQUE REQUEST
I Vendor Cheque : Voucher Posting and Intiate Cheque request
Step 1 Voucher Posting
T code F-02
Document Date Today‟s Date
Type KA
Period : Financial year month
Header Text Bill Description
(a) 1st Line item
Post Key 40
A/c GL Code from Bill Enter >>>
Amount Bill Amount for the GL code entered
Tax code V0
Cost centre Office ID (2203900100 for HRO Thiruvananthapuram)
(b) Post Key 31
A/c 5000000174 (One time Vendor Kerala; If Vendor
available, select Vendor ID)
Enter >>>
Give Vendor Details
1 Title
2 Name
3 City
4 Pincode
Enter >>>
Amount Bill Amount
Click „Overview‟ >> Click „Simulate‟ on Document Tab
Check Balance (If zero then the voucher posting is done correctly
II Customer Cheque (SBI, ECS, NEFT, RTGS)
T code F-02
Document Date Today‟s Date
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Type KA
Period : Financial year month
Header Text Bill Description
(a) 1st Line item
Post Key 40
A/c GL code from Bill Enter >>>
Amount : Bill Amount for the GL code entered
Tax code V0
Cost centre : Office ID (2203900100 for HRO Thiruvananthapuram)
(b) Post Key 11
A/c 7000000013 (One time Customer ID Kerala)
Enter >>>
Give Customer Details
1 Title
2 Name
3 City
4 Pincode
Enter >>>
Amount Bill Amount
Click „Overview‟ >> Click „Simulate‟ on Document Tab
Check Balance (If zero then the voucher posting is done correctly
Step 2 Tcode ZF110
For Vendor Cheque 5000000174
For Customer Cheque 7000000013
Fisc Year 2018 (Current Year)
Document No: Type the Cheque Document Number already created
Enter >>>
Check the amount >> Click „Submit‟
Step 3 Cheque Receipt Approval (HRO)
Tcode ZF110
Click „Approver‟ >> „Office Postmaster‟ >> „Approve‟ >> „Enter‟*
*Select one Cheque at a time
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IX Basic Commands & Tcodes
Basic Commands
Commands Description
/n To go back by force
/o To open a new session
/nex To logout by force
F1 For Help
F4 Search
F8 Execute
Tick mark Continue /Enter
Floppy sign Save/Post/Park
Specs/Pencil Edit
Posting Keys
Posting Keys Description
40 Debit Entry
50 Credit Entry
25 Vendor Debit(Outgoing Payment)
31 Vendor Credit (Vendor Invoice)
1 Customer Debit (Customer Invoice)
11 Customer Credit (Incoming Payment)
70 Asset Debit
75 Asset Credit
38 Credit Memo
 CSI System will get locked if the user enter wrong password for three times.
 In CSI System DELETE is not allowed.
4867100010 DOP Cash

4867100011 POS Cash
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Mail Operations
T Code Functionality
Staff Scheduling System
ZDOP_MAIN To open the main screen
India Post Visibility System
ZMOIPVS To proceed further operations in IPVS
ZDOP_MAIN T-code to open the main screen
ZMORECBKP DISPOSAL OF PENDING ARTICLES
Franking
ZMO_RFC_FRNK_DEPOSIT T-Code to Generate Receipt.
ZMOFKG Open the Franking Main Screen window
ZMO_RMFS_FILE T-Code to Write the File
ZMO_RFC_FRNK_ACK_FILE T-Code for Acknowledgement
SE16N To check the Tables in SAP
ZMO_FKG_LIC For Deposit Table
ZMO_FKG_LIC_TRANS Display of CRN No. In Table
Customer Management
WUI For customer creation
VAP1 To go to contact person creation screen directly.
VAP2 For changing the existing details
VAP3 For the display of existing details
VA41 To go to contract person creation screen
VA42 For changing the existing details
VA43 For the display of existing details
VF04 For Monthly billing-View Billing Due List
VF06 For monthly billing - Create Billing Documents
VF24 To Create invoice list
VF25 To view invoice list for a customer
VF23 To display the invoice list
ZADVANCE_DEPOSIT To the recharge of advance customer
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Finance and Accounts

T Code Functionality
General Ledger
FS00 To View General Master
F-02 To Post Voucher (Petty Cash Expense) ≤5000
FB03 To View Document
FB08 To Reverse Document
FBRA Cancellation of Reverse Entry
FAGLL03 To View GL Report of Particular Location
FBL3N To View GL Report on PAN INDIA Label
ZFBL3N Day Wise TCB
ZFR_Day_NEW To View Day Report/Daily Account
ZBF07 Upload Transaction (txt file)
ZF110 Initiation of Cheque request by SO Treasurer
SM37 Overview of Job Selection
ZFWF Workflow approver change
Account Payable
FK01 Create Vendor(Master Data)
FK02 To Update Vendor Master
FK03 To View Vendor Master
FK04 Block/Unblock Vendor
FB60 Vendor Invoice(KR)
FB65 To Raise Vendor Invoice
FB75 To Book Customer Credit Memo
FBL1N To View Vendor Line items
F-04 Vendor Payment through Cash
F-58/F-53 Payment through Cheque
Accounts Receivables
FD01 Create Customer Master Data
FD02 Change Customer Master Data
FD03 Display Customer Master Data
FB70 To create an Invoice for Customer
FBL5N To View Customer Line Items
F-04 Cash Receipt/Payment from/to Customer
F-28 Incoming Payment through Cheque
Fund Management (Budget)
PV Plan Voted
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PC Plan charged
NP Non Plan Voted
NC Non Charged Voted
ZFMBC For Actual Budget
ZFBUDGETP1 Revise Estimate/ Final Grant
ZFBUDGETBB Allocation, Distribution, Approval, Posting of Budget
ZFMBUDGETD Supplementary Budget
ZFMBUDGETR Surrender Budget
FMEDD To Check Document Posted
ZFMRP_RW_BUDCON Budget Consumption Report
ZFT05 To See Work Flow
Cash and Bank
ZFFV50 For cash request
FBV3 View Parked Document
ZFI_CASHTRANSFER To View New Document No
ZFI_CASHDENO To Create Cash Denomination form
FCH1 Add Cheque Book
FCH5 To create Cheque
ZCH5 Make Cheque Void in case of bounce Cheque
FCH8 Cancel Cheque
ZFICHQ To take printout of Cheque
ZMEMO_REMIT ACG11 FORM Generation
ZFBL3N To check whether HO money is reduced
FBL3N To view the GL line items
ZF110 Cheque Request
Asset Accounting
AS01 To create asset master
To view the asset data(Information)/ asset register
AS02
report
AS03 To Change the details of asset master data
F-90 Purchase Asset/ Acquisition of Asset
AS02 Asset transfer within circle
ABUMN Asset transfer in other circle
ABAVN Retirement by Scrapping
ABAON Retirement with Sale without registered customer
F-92 Retirement by sale to registered customer
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HR Payments
ZPAY_POST ECS through bank
ZPAY_CC Paying through Cash/Cheque
ZPAY_DD Third Party Payments
ZFR04 Balance Sheet
ZCGAC Accounts report
Procurement and Inventory
Material Procurement
ME51N Create purchase requisition
ME31K Create contract
ME21N Create purchase order
MIGO Goods receipt
MIRO Verify vendor invoice
Service Procurement
ML81N Create service entry sheet
Asset Procurement
MIGO Goods receipt
Stock Transfer
ME21N Create stock transfer order ( CSD TO HO)
For all the inventory transaction (Goods issue, Goods
MIGO
receipt, place in storage, and remove from storage)
Reports
ME5A Purchase Requisition Report
Purchase order(Stock Transfer Order)Report as per
ME2W
supplying plant
MMBE Stock overview of a material
MB52 Material stock Report
MB51 Material Document List
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X Frequently Asked Questions
1. SAP is not available. How to install SAP?

Copy „Install_Common‟ folder from any of the system where SAP is installed and
working (Path is C:\Install_common\). Paste the Install _Common folder in the C
drive of the system. Double Click batfile from the path
„C:\Install_common\batfile.bat‟.
SAP installation is a silent process. Once the installation process is started, the
program will be installed without any further intervention. SAP Logons will be
available in the programs after few minutes itself.
2. SAP available but, ECP Logon is not available or existing Logon is not working:
Copy Install_Common (Path is C:\Install_common\) from any of the SAP installed
system and paste it on the „C‟ drive of the system where ECP is not available. Click
the rectangle box available at left top corner of SAP Logon as shown in the below
image.
Expand SAP Logon Option  Local Configuration Files  Select the path
„C: \Install_common\logon\Logon‟  Click “Apply”  Click Ok
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If, everything as mentioned in FAQ 2 done and still ECP not available; Always make
sure that connection tab is expanded in SAP.
3. ECP login showing error:

Check whether internet connection is available. If not, wait for Internet
Connection. To check the connectivity:
a. Press „Windows Key + R‟ >> „Run‟ window will open >> Type „CMD‟ and
press Enter Key.
b. Type the command „ping 172.19.64.11‟ and press „Enter‟
c. If Internet connection is available, below screen will appear.
d. If Internet connection is not available the response will be like:
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e. Even though internet connection is available and SAP logon not possible.
Close SAP window. Copy Install_Common (Path is C:\Install_common\) from
any of the SAP working system and paste it on the „C‟ drive of the system
where SAP Logon is not working/showing error.
5. SAP logon successful but, IPVS screen shows different username:
It is observed that users are not closing Internet Explorer window after completion
of work. When a new user tries to logon to SAP IPVS, the user could see the IPVS
Main Screen only by the name of previously Logon user.
Close all SAP and Internet Explorer tabs before fresh login or restart the system
before starting a new shift.
6. Error „Bag number or Article locked by other User‟ in IPVS:
Try refreshing the Internet Explorer tabs. If still the problem persists, Close all
Internet Explorer tabs and SAP logon window and login again.
7. Error in INS Check sheet printing:
Change the paper orientation to Landscape.
8. Bag Report/Manifest not displaying
Check whether Adobe Reader installed; if not, install Adobe Reader.
9. What are the things to be taken care on Counter allocation on Normal Days and
Saturday/Sundays?
a. Procedure to be followed on Normal Days:
The Counter SA starting the counter for the first time in a day should check
whether the previous USER has done the PO Account Submission and PO END
properly in the PO BACKOFFICE. If not, report the same to Supervisor and make an
error entry and do the PO END after proper Account Submission (if not seen done
before).
Note: The PO END will automatically SHUTDOWN the DATABASE. Therefore, the
Counter SA must start the DATABASEDAILY HIGH by clicking the icons
available in the desktop in the order mentioned.
Click PO Begin and start the work for the day by allotting counter carefully after
confirming the date (PO BEGIN and PO END for a day should be done once only).
The Counter SA should work on the allotted shift and after the work is over, SA
should perform SEND CASH TO F&A and after initiating EXCESS CASH TRANSFER in
SAP, can leave counter. The SA in the second shift should ensure the date before
allotting counter and must confirm that the PO BEGIN was already done by the
Counter SA worked on first shift. The second shift Counter SA (Third Shift in case
of Thiruvananthapuram RMS) should allot the counter till next day morning for
working through out night shift. After the work is over on next day morning, the
Counter SA should perform the SEND CASH TO F&APO ACCOUNT
SUBMISSIONPO END properly.
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b. Procedure to be followed on Saturday night set and Sunday morning:

The Counter SA working in night set on Saturday could be able to allot the work for
23.59 hrs of Saturday only. Therefore, counter should be allotted for 23.59hrs of
Saturday date and should perform SEND CASH TO F&APO ACCOUNT
SUBMISSIONPO END properly after 23.59 hrs. The PO END will automatically
SHUTDOWN the DATABASE. Therefore, the Counter SA must start the
DATABASEDAILY HIGH by clicking the icons available in the desktop in the
order mentioned. Start PO BACKOFFICE and click on PO BEGIN and allot counter
for the time slot for which the Counter SA have to work till Sunday morning. After
work, the Counter SA should do only SEND CASH TO F&A and Do Not perform PO
ACCOUNT SUBMSSION and PO END and can leave counter. The Counter SA on duty
on Sunday should carefully check if the previous user has done PO BEGIN for the
day and proceed with allotting counter after confirming the date.
10. If Late Fee and Early Fee Configuration should be changed?
Yes. LATE FEE and EARLY FEE configuration must be changed on Sundays and
Holidays.
Procedure for Late Fee and Early Fee Configuration Change: In PO BACKOFFICE
Configuration Select the counter type for which work allotting/allottedEarly
Fee Click and Update the time for which Early fee or Late fee to be collected.
For eg. Normal Early fee timing is 00:00-09:00 hrs. If changed to 00:00 -23:59 hrs,
late fee/early fee will be collected for the whole day.
Monday and Normal day morning after holiday, change the Early fee timing to
00:00-09:00 hrs.
11. User password is changed but, not updated in POS. Facility ID transferred but,
not updated in POS. Why?
POS and PO BACKOFFICE are partially offline software in which updation, user
configuration and Account submission are received and transferred through
communication modules named Daily and High Sync. Daily Sync will run once or
twice in a day and High Sync on certain intervals. It is noticed that no users are
concerned about the Daily Sync and High Sync which is an essential part of POS. If
an user changes his/her password or change the facility id it is through this Sync
the data flows and get updated in the POS software. Therefore, the counter staff
should take due care in performing Daily/High Sync.
Note: Daily Sync after successful run will show Synchronization failed and High
Sync will go on running throughout. The High Sync window after successful run will
automatically disappear from desktop. If the High Sync is not working, the window
of High Sync which usually not visible will be seen minimized in the taskbar
showing Synchronization failed and several windows of High Sync can be seen in
the system tray near to time and date.
12. What if User-Password locked out?
Contact Divisional Office to get it rectified.
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Facility ID & Profit Centers

PROFIT PROFIT
FACILITY ID FACILITY FACILITY ID FACILITY
CENTER CENTER
SP22250000651 NSH TVM 2203909800 MO22250000562 CHRY STG L2R 2203901012
SR22250001000 SRO ALPY 2203900300 MO22250000563 KYLM RMS L2R 2203901013
SR22250002000 SRO CHRY 2203900400 MO22250000564 KOLLAM RMS L2R 2203901014
SR22250003000 SRO KYLM 2203900500 PC22250000650 BPC TVM 2203903700
SR22250004000 SRO KOLLAM 2203900700 PH22250000762 KTYM PH 2203906200
SR22250005000 SRO KTYM 2203900800 PH22250000763 TVM PH 2203906300
SR22250006000 SRO TVLA 2203900900 PH22250000764 ALPY PH 2203906400
TM22250000501 TMO TVM 2203902600 PH22250000765 KYLM PH 2203906500
TM22250000502 TMO CHRY 2203902700 PH22250000766 TVLA PH 2203906600
TM22250000503 TMO KYLM 2203902800 PH22250000761 KOLLAM PH 2203906100
TC22250000602 DCTC TVM 2203904300 IC22151000650 KTYM ICH 2203909700
EP22250000800 EPH TVM 2203904800 HR22250300000 HRO ACCOUNTS 2203900200
EP22250000801 EPH KOLLAM 2203904900 LP22250001000 LPC ALPY 2203907300
EP22250000802 EPH KTYM 2203905000 LP22250003000 LPC TVM 2203907400
EP22250000803 EPH KYLM 2203905100 LP22250005000 LPC KOLLAM 2203907500
EP22250000804 EPH TVLA 2203905200 PC22250000651 KLM RMS COUNTER 2203903800
EP22250000805 EPH ALPY 2203905300 PC22250000652 TVM RMS COUNTER 2203903900
HR22250100000 HRO TVM 2203900100 PC22250000653 KYLM RMS COUNTER 2203904000
IC22250000650 TVLA ICH 2203909600 PC22250000654 TVLA RMS COUNTER 2203909000
MO22250000558 KTYM RMS L1R 2203901008 PC22250000655 ALPY RMS COUNTER 2203909100
MO22250000559 TVM RMS L1R 2203901009 PC22250000656 CHRY STG COUNTER 2203909200
MO22250000560 TVLA RMS L1R 2203901010 PC22250000657 KTYM RMS COUNTER 2203909300
MO22250000561 ALPY RMS L2R 2203901011 PC22250000658 BNPL NSH TVM COUNTER 2203909400
CSI Application Support

CSI Application issues can be raised through CSI Service Desk with the help of the
following URL or by raising tickets through an android app. Service Desk is fully
integrated with CSI SSO solution and thus users can use their employee ID and other
credentials seamlessly to log on to service desk.
Service Desk URL:
http://servicedesk.indiapost.gov.in
Link to download Service Desk App:

https://msd.indiapost.gov.in/EmployeeRegistration/
For any issues related to password, users can use IM self service portal
http://im.indiapost.gov.in/identity
CSI Applications issue can be reported to the CSI Interim Help Desk numbers
011-66076729, 011-66076730, 011-66076755, 011-66076756 from Monday to Saturday on
9 AM to 9 PM. TCS helpdesk team will log the ticket and track the ticket till closure. You
can mention the ticket number for any future reference.
Divisional Level Support - RMS “TV” Division
Contact No. 0471 2469134
Divisional Office
Email rmsdoTV.kl@indiapost.gov.in
S. Arun 9447924966
System Administrators
S. Vincent D‟silva 9496330720
Trainer R. Sarathchandran 9633385214
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Csi Handbook

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Core System Integration

A hand book on CSI Operations for the Employees of

Scan QR Code to download

Divisional IT Team, RMS „TV‟ Division

I am glad to share a Handbook on Core System Integration (CSI) for Mail

I am obliged to my Divisional IT Team, for providing the required data and

Thiruvananthapuram 695 036 K. K. Devis

This handbook on Core System Integration is prepared as a reference of the procedures

II Mail Office Operations

a. Employee Scheduling Screen – by HRO/SRO

 Login using Employee ID and Password

 Use TCode ZDOP_MAIN and press Enter key

 Select Staff Scheduling System

 Click on Employee Scheduling Screen

 Click on the Enter button without making any change

b. Individual Employee Facility/Shift Transfer – by the Employee

 Login using Employee ID and Password

 Use TCode ZDOP_MAIN and press Enter Key

 Select Staff Scheduling System

 select Facility/ shift Transfer

2. Set Open – Mail Office

 Shift has been opened successfully message will appear.

 Click Accept option for receiving them.

3. India Post Visibility System - IPVS

 Scan the Bag Number in the Bag ID field

 The bag will appear in Scanned Bags option.

 Click on OK button by confirming the total

 If the articles data received virtually; Click Perform QA.

 Scan all the articles and Click Submit to save data.

6. Article Type Change - Insured

 To change Article Type after Opening of bags. Go to

Received wrongly at destination

RL015350135IN in Bag ID RBL9633385214 Updated with REGISTERED LETTER INSURED

7. Insured Article Verification

 Go to TransactionsInsured Article Verification

8. Alter an Opened Bag (To add articles to already opened bag)

 Go to Article Miscellaneous Altering an Opened Bag

 Scan articles and click Finish (Ctrl+F)

10. Bag Re-Open(To re-open a closed bag)

 Click on Transactions Bag Re-Open

11. Bags Dispatch

 Click on Transactions Bags Dispatch

 Click on Transactions Bags Dispatch Cancel

 Select From Set and To Set and click Next

 Scan Article Number one by one and Click Enter.

14. Bags Closed But Not Dispatched

 Select the Set and Date and Click on Search.

 Dispatch all the bags listed.

15. Set Closure & Disposal of Pending Articles

 Save the attendance.

 Check for any Open Articles

 Click on the Open Articles number to see the details of articles.

 Dispose the open articles using TCode – ZMORECBKP

III Counter Operations – Postal Back Office

Restricted Article Master

Direct Post Master

View Exchange Master

Agent Allocation Declaration

6. Click on Delete to delete any particular record or entry

Reason Code Master

2. Click update button

Receive Cash from "F&A"

Receive IPO, Stamp and Stationary from "F&A"