Assessment Task 3 Instructions Carefully read the following information: Assume that the CEO of NatureCare Products has indicated that he wants canatae sere a number of risks as follows: aaa + _ Inability to attract sufficiently qualified staff ‘One of the risks identified in the risk management plan is the inability o attract sufficiently qualified and knowledgeable staff to manage the new retail stores. The risk treatment identified is {o invest in the ‘raining and development of existing staff to fulfl this role, at least in the short term, thas been identified that at least two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills. '* Unsustainable workplace Another risk identified in the risk management plan is increased costs to the business through inefficiencies in resources usage. Given that the business is set to expand, itis of key importance that resources are used sustainably and efficiently. The CEO wants to implement the risk treatment of ‘measuring the company's environmental sustainability and resource usage, commencing with the head office location, ‘+ Low customer satisfaction ‘A further risk identified as a priority is the any threat to customer satisfaction. Given that the business is ‘expanding, customer satisfaction will be crucial. The risk treatment identified is to develop a customer questionnaire that can be used to measure customer satisfaction ‘Complete the following activities: Write a report on staff training options L-—~_ Review the case study information and then research a range of potential training options for the customer service representatives, including both on and off the job options. Identify at least three suitable options. Then develop a short report outlining your recommended option/s for the training, including a rationale for each recommendation. Include the details of each recommended trai be provided and outcomes, location, costs and duration as applicable. Save this document as Staff Training Report ‘As a guide, your staff training report should be 1 to 2 pages long BSBRSK501 Manage risk option, including a summary of the training to Student Assessment Tasks Page 29 of 36 Vocational Training Institute RTO 41111 CRICOS 034870 Version 5.0