SR SLA Report-ACN_ modified Page 1

Report Title: SR SLA Report-ACN_ modified

Run Date and Time: 2019-07-10 12:00:04 India Standard Time
Run by: Accenture Management
Table name: sc_req_item_sla
Query Condition: Created > 2014-04-21 00:00:59 AND Assignment Group Name starts with ACN AND Status in Under Fulfillment AND Actual time left < 9 Hours AND Actual time left > 0 Seconds AND
Item Name does not contain maintenance AND Status in Under Fulfillment OR Item = Maintenance Request (ACN) AND Created > 2014-10-31 23:59:59 AND Actual time left < 9
Hours AND Actual time left > 0 Seconds AND Status in Under Fulfillment AND Assignment Group Name starts with acn
Sort Order: Number in ascending order

9 Catalog Request Item SLAs

▲ Number Item Created Assignment Group Assigned To Name Actual time left Has breached

RITM0993994 Maintenance Request 2019-07-04 14:15:28 ACN-Integra Bhavana Bairampally AA Accenture 3 Hours 15 Minutes false
(ACN) Maintenance Silver
SLA (Resolution)

RITM0994048 Maintenance Request 2019-07-04 15:27:41 ACN-Microsoft AA Accenture 4 Hours 27 Minutes false
(ACN) Sharepoint Maintenance Bronze
SLA (Resolution)

RITM0994055 Maintenance Request 2019-07-04 15:39:40 ACN-SAP Functional AA Accenture 4 Hours 39 Minutes false
(ACN) Maintenance Silver
SLA (Resolution)

RITM0994104 Maintenance Request 2019-07-04 16:38:46 ACN-SAP ARIBA Mohammed Sohail AA Accenture 6 Hours 57 Minutes false
(ACN) Shaik Maintenance Silver
SLA (Resolution)

RITM0994165 Maintenance Request 2019-07-04 17:55:53 ACN-Microsoft .Net AA Accenture 6 Hours 37 Minutes false
(ACN) Maintenance Bronze
SLA (Resolution)

RITM0994349 Maintenance Request 2019-07-04 19:56:09 ACN-SAP HR Shekhar Suman AA Accenture 8 Hours 56 Minutes false
(ACN) Functional Maintenance Silver
SLA (Resolution)

RITM0996010 Application Access 2019-07-08 19:46:05 ACN-SAP Security Akshat Mathur AA Accenture 6 Hours 7 Minutes false
Request (ACN) Application Access
Silver SLA

RITM0996016 Application Access 2019-07-08 19:48:41 ACN-SAP Security Akshat Mathur AA Accenture 6 Hours 10 Minutes false
Request (ACN) Application Access
Silver SLA

RITM0996205 Application Access 2019-07-08 23:56:07 ACN-GWB Bhavana Bairampally AA Accenture 5 Hours 59 Minutes false
Request (ACN) Application Access
Silver SLA

Run by: Accenture Management 2019-07-10 12:00:04 India Standard Time