Current Format

SET DateFormat='DD-MMM-YYYY';
SET ShortPeriodFormat='YYYY MMM';
SET TimestampFormat='DD-MMM-YYYY h:mm:ss[.fff] TT';

SET CustomDateFormat='MM/DD/YYYY';
SET CustomShortPeriodFormat='YYYY MM';
SET CustomTimestampFormat='MM/DD/YYYY h:mm:ss[.fff] TT';

Reload Script
No Qlikview Table
Tab
1 MasterCalendar Startup

4 tContact Contact
5 tContactCube Contact

12 tSearchNode Dimension
Knowledge SA

15 tHyperSearchLog Hypersearch

16 Forms_Results Facts Form

 17 tSystemInformation SysWrapUp

DASHBOARD
1 ContactInformation _Code\ContactInf
ormation.txt

2 Tasks _Code\Tasks.txt
3 Trend _Code\Trend.txt
4 AllActivity _Code\AllActivity.t
xt

5 Linker _Code\Linker.txt

6 OpenSTD _Code\qvd.txt
7 OpenDay _Code\qvd.txt
8 CloseDay _Code\qvd.txt
9 ReloadTimeUtc variable ContactInformatio
n.qvw
 Date Format & Fields
Default : Date field
"YYYY MM" : ShortPeriod field
Default : ContactOpenDateTime,
CloseDateTime,
ContactResponseDateTime,
ContactSLADateTime,
ContactActionDateTime,
ContactChangeDateTime,
ContactCancelDateTime,
CancelCloseDateTime, CreateDateTime
and ChangeDateTime
"DD/MM/YYYY" :
OpenDate, CloseDate, ContactCancelClose
Date, and CancelCloseDate
"YYYY MM" :
OpenShortPeriod, CloseShortPeriod, and
CancelCloseShortPeriod
Notes
ShortPeriod and Date Fields used in
_DateGrouping dimension group at Knowledge
sheet >>"Effectivity" chart and Search
Behaviour sheet >> "Search Behaviour
customer" and "Search Behaviour agent" charts
CloseDate used in Perfomance sheet >>
"KPI - Ratio" chart and "Quantities" table
OpenDate used in Contact Overview
sheet >> "Contact Overview" table at
"Created" column and "Created" Filter
CancelCloseDate used in Contact
Overview sheet >> "Contact Overview"
table at "Closed" Filter
ContactCancelClose date used in Contact
Overview sheet >> "Contact Overview"
table
ContactCreateDateTime used in
_ContactCreateMoment dimension
group, but not used in any chart
Default : ContactOpenDateTime,
CloseDateTime,
ContactResponseDateTime,
ContactSLADateTime,
ContactActionDateTime,
ContactChangeDateTime,
ContactCancelDateTime,
CancelCloseDateTime, CreateDateTime
and ChangeDateTime
"DD/MM/YYYY" :
OpenDate, CloseDate, ContactCancelClose
Date, and CancelCloseDate
"YYYY MM" :
OpenShortPeriod, CloseShortPeriod, and
CancelCloseShortPeriod
Default : SearchNodeCreateDateTime
and SearchNodeChangeDateTime
"YYYY MM" : CreateShortPeriod
and ChangeShortPeriod
"DD-MM-YYYY" : Date field
"YYYY MM" : ShortPeriod field
"DD-MM-YYYY" : Date field
"YYYY MM" : ShortPeriod field
This table is loaded directly from tContact
CloseShortPeriod used in Perfomance
sheet >> "Trend" chart at
_ContactCloseMoment dimension group
CreateShortPeriod used in Knowledge
sheet >> "Refresh Ratio" chart and
Knowledge Base Items sheet >> "Details"
table at _KnowledgeCreateMoment
dimension group
ChangeShortPeriod used in Knowledge
Base Items sheet >> "Details" table
ShortPeriod and Date used in Search
Result sheet >> "Number of questions
per stoplight colour" and "% Knowledge
Guide hits compared with total number
of questions" charts at _DateGroup
dimension group
Date field used in Form sheet >>
"Quantities", "Contact Details" table
select date dimension
Date field at _FormDate group used
in: "Form Performance" tab >> "Number"
Chart and  "Form Trend" tab >> "Column
Trend", "Item Trend", "Input Trend" charts

Default : ReloadDateTimeData
Default : CreateDateTime, SLADateTime, and
CloseDateTime
Default : TaskDateTime
Default : CreateDateTime, SLADateTime,
ActionDateTime, and CloseDateTime
DAYSTART(CreateDateTime) : CreateDate
and CloseDate
Forms_Results.Date,
Forms_Results.ShortPeriod fields
and _CR_DateGroup dimension group
also used in "Contact Reason" sheet at:
"Detail Dashboard" > "Created" filter
"Management Dashboard" > "Created"
filter
"Team Leader Dashboard" > "Created"
filterTo activate the "Contact Reason"
sheet, open _SHARED\Call_Reasons.xls
and set ContactReasonActive to 1.
Cannot reproduce the data for "Contact
Reason" sheet, FormID 18 is hardcoded
at the Call_Reasons.xls, but cannot found
in our environment, no idea what is
FormID 18 used for.
ReloadDateTimeData used in Main Page
sheet to display the last reload time
CreateDateTime field is used in Customer
Monitor sheet >> "Contact Details" table
Not used in any chart
Trend.CloseDateTime used in Contact
Flux sheet >> Trend >> "SLA Trend" ,
"SLA Detail Trend", and "Average
Responsetime Trend" charts
The CloseDateTime "DD MMM YY"
format as Dimension is hardcoded again
in chart properties
"DDMMMYY" : AllDate AllDate field is used in Planning sheet >>
"Workload per activity type" chart and
"Workload per Department / Employee"
chart at _AllPeriod dimension group

"DD MMM YY" : Dag Dag field is used in Contact Flux sheet >>
Trend >> "Contact flux trend" chart
Dag is loaded from OpenSTD.Dag1,
OpenDay.Dag2 and CloseDay.Dag3 fields,
those fields are load in qvd.txt
"DD MMM YY" : Dag1 Not used in any chart
"DD MMM YY" : Dag2 Not used in any chart
"DD MMM YY" : Dag3 Not used in any chart
'DD/MM/YYYY hh:mm'

ReloadTimeUtc variable used in Contact Flux

sheet to display the last reload time
 Result/Notes

pass

pass

pass

pass

pass

not used in any chart

not used in any chart

pass

pass

pass

pass

pass

Form Trend > Item Trend > dimesion date show ye

not used in any chart

not used in any chart

not used in any chart

not used in any chart

not used in any chart

pass

not used in any chart

pass
not used in any chart
not used in any chart
not used in any chart
rend > dimesion date show year should show date format.