ACKNOWLEDGMENT

I would like to express my special thanks of gratitude to

my teacher Ms Samreet Kang who gave me the golden
opportunity to do this wonderful assignment of the subject
Communication skills ,which also helped me in doing a lot
of Research and I came to know about so many new
things Secondly I would also like to thank my roommates
and friends who helped me a lot in finalizing this project
within the limited time frame.
This project will definitely help me in my further study.
Thank You
What are the diff. barrier that affects
communication?
10 BARRIERS WHICH AFFECT COMMUNICATION ARE:

1. PHYSICAL AND PHYSIOLOGICAL BARRIERS

These include distance, background noise, poor or malfunctioning equipment, bad

hearing, poor eyesight, speech impediments.

2. EMOTIONAL AND CULTURAL NOISE

Emotions (anger, fear, sadness) and attitudes (having to be right all the time,
believing oneself to be superior or inferior to others) affect objectivity, as do the
stereotypical assumptions that people make about each other based on cultural
background.

3. LANGUAGE

Speaking different languages, having strong accents, using slang or jargon can
frustrate communication and negotiation efforts.

4. NOTHING OR LITTLE IN COMMON

Examples, stories and anecdotes can help get a point across, except when the
audience cannot relate to any of these because they don’t share a common
experience with the speaker.

5. LACK OF EYE CONTACT

Not making eye contact is a sure way of raising doubt in listeners and losing their
attention and making them feel suspicious of you, not to mention invisible.

6. INFORMATION OVERLOAD AND LACK OF FOCUS

Too much information can confuse your audience and even make them wonder if
you’re overwhelming them with details to avoid telling them something else they
would rather know.

7. NOT BEING PREPARED, LACK OF CREDIBILITY

If you’re not prepared, if you lack the facts, if you rely on your Power Point
presentation too much, your listeners will notice and feel let down, even
disrespected–and they won’t believe you.
8. TALKING TOO MUCH

When you talk, you’re not listening, and you need to listen to the people you’re
attempting to persuade.

9. TRYING TOO HARD, SEEMING DESPERATE

When you try too hard to persuade someone, you may seem desperate, and
desperation smells like manipulation and turns people off before you can utter your
next desperate word.

10. LACK OF ENTHUSIASM

If you don’t believe in your position, product, service, or whatever you’re trying to
sell, they won’t believe in it either.

Explain the following:

What is meaning of business communication?
Business communication is the sharing of information between people within an
organization that is performed for the commercial benefit of the organization.

Why are writing skills important in business correspondence?

Business correspondence is important because it enables a business to maintain a
proper relationship with its stakeholders and customers, Job seekers also use
business correspondence to communicate with employers in a professional way.

Understanding the principles of business correspondence is one of the most

fundamental tasks for any business professional. For instance, during a job search,
using business correspondence is a great way to follow-up after an interview and
build a network of referrals. Similarly, businesses use business correspondence to
develop a professional relationship with their customers.

According to Business Dictionary, business correspondence is "any written or digital

communication exchanged by two or more parties." Business correspondence
comes in the form of letters, emails or text messages. The method of
correspondence depends on the issue being addressed, as well as on the party
receiving the message. Business correspondence is also used to gather a paper trail
of events between particular dates.

What is diff. between verbal and non-verbal communication?

BASIS FOR VERBAL NON-VERBAL

COMPARISON COMMUNICATION COMMUNICATION

Meaning The communication in The communication that

which the sender uses
words to transmit the
message to the receiver is
known as verbal
communication.
takes place between sender
and receiver with the use
of signs is known as non-
verbal communication.

Types Formal and Informal Chronemics, Vocalics,

Haptics, Kinesics,
Proxemics, Artifacts.

Time No Yes
Consuming

Chances of Rarely happens. Happens most of the time.

transmission of
wrong message

Documentary Yes, in case of written No

Evidence communication.

Advantage The Message can be clearly Helpful in understanding

understood and immediate emotions, status, lifestyle
feedback is possible. and feelings of the sender.
 BASIS FOR VERBAL NON-VERBAL
COMPARISON COMMUNICATION COMMUNICATION

Presence The message can be The personal presence of

transmitted through both the parties to
letters, phone calls, etc. so communication is a must.
the personal presence of
the parties, doesn't make
any change.

Explain the importance of feed in the Shannon-Weaver

Model?
In 1948, Shannon was an American mathematician, Electronic engineer and Weaver
was an American scientist both of them join together to write an article in “Bell
System Technical Journal” called “A Mathematical Theory of Communication” and
also called as “Shannon-Weaver model of communication”.

This model is specially designed to develop the effective communication between

sender and receiver.The model deals with various concepts like Information source,
transmitter, Noise, channel, message, receiver, channel, information destination,
encode and decode.

Feed ensures message was read an interpreted by receiver.