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Model Test II
3. Mortgage means:
a) Sale of immovable property
b) Bailment of property
c) Pledging a property
d) Transfer of interest in specific immovable property for the purpose of
securing loan
5. Liability of guarantor is :
a) Primary
b) Co exercisable with that of the creditor
c) Co extensive with that of a principal debtor
d) None
6. The role functions and tasks of the recovery agents will be generally
mentioned in:
a) Application for appointment
b) Debt recovery agreement/ agency agreement
c) Paper publication circulated
d) Fair practices code
9. As per code of conduct the recovery agents can contact the borrowers over
phone:
a) Between 10 hrs. and 12 hrs.
b) Between 7 hrs. and 19 hrs.
c) On Sundays only
d) After 7 p.m.
10. Repayment period for home loans granted by individual banks may vary, the
maximum period granted is
a) 15 years
b) 20 years
c) 25 years
d) any of the above depending upon the repayment capacity of the
borrower.
16. Debt Recovery Agent’s duty is collection of dues on behalf of the principal, he
cannot waive/ reduce the dues which only the
a) Court can do
b) Principal can do
c) Lok Adalat Can do
d) None of the above
21. The term ‘EMI’ in a housing or vehicle loan is calculated on the basis of:
a) Principal of the loan
b) Principal and Interest on the loan
c) Interest on the loan
d) Principal and Processing charges on the loan
24 Loans and advances of banks appear in their balance sheets on the side of:
a) Liabilities
b) Assets
c) Income
d) Expenses
25. Recovery agents have a duty to keep confidentiality of customer’s accounts and
other information, in terms of:
a) The Contract Act
b) The IBA’s Model Policy on Collection of dues
c) The RBI’s draft guidelines on recovery agents engaged by banks
d) All the above
26. The generic provisions for rights and duties of agents are contained in:
a) The Constitution of India
b) The Contract Act
c) The Companies
d) None of the above
27. While making a first telephone call to a customer for recovery of dues, a recovery
agent should:
a) Only disclose his/ her identity
b) Disclose his/ her identity and also authority to collect the dues
c) Discuss with the customer about payment of the dues
d) Do both (b) and (c) above
28. Before making a telephone call to a customer, a recovery agent should ensure
that:
a) He / she has been authorized by the bank to collect the due debt from the
customer
b) The customer has been notified by the bank of the details (name,
telephone number, etc) of the recovery agent for collection of the due debt
c) Both the above requirements are followed
d) None of the above is necessary
32. The bank which pays the merchant for the transactions is called as :
a) issuer bank
b) clearance bank
c) acquirer bank
d) none of the above
33. When the Banker-customer relationship is terminated.?
a. On the death of the customer.
b. On customer becoming lunatic.
c. On customer being declared insolvent.
d. On closure of the account
38. Though the repayment period for home loans granted by individual banks may
vary, the maximum period granted is
a) 15 years
b) 20 years
c) 25 years
d) any of the above depending upon the repayment capacity of the borrower
40. The Code of Conduct for Debt Recovery Agents ( DRAs) of Banks is built around
the dignity and respect to customers. Yes / No
42. Difficult recovery process means where the debtors are not willing to pay and
who intentionally resist or avoid recovery efforts . Yes / No
43. Leadership skills mean guiding and supporting others to accomplish something.
Yes / No
44. Interpersonal skills mean relating with other people and communicating with
them. Yes / No
46. 100 hrs training course is for better behavior with defaulters. Yes/ No