1 PQP - SNRP R1

Project Quality Plan
SNRP
PLN/Q1801/QC /01 Rev 00
Four Laning of Sattanathapuram to Nagapattinam (Design Chainage Km 123+800

to Km 179+555) Section of NH-45A (New NH-332) in the state of Tamil
Nadu under NHDP Phase - IV on Hybrid Annuity Mode

Document No. PLN/H1801/QC /01 Rev 00
DOCUMENT RELEASE AUTHORIZATION
Originated by : ______________________
(Mr. V Narsimhulu, WEL)
Approved by : ______________________
(Mr. Pramod Singh, WEL)
Approved by : ______________________
( ,IE / NHAI)
Issued as: CONTROLLED COPY / UNCONTROLLED COPY for information purpose

(Appropriate status to be highlighted)
“This document is a property of Welspun Enterprises Ltd and is not to be reproduced, copied, handed
over to a third party or used for any purpose other than that for which it has been loaned”.
Revision No.0 Revision date 15.12.20149 Page 1 of 37

SNRP
PLN/Q1801/QC /01 Rev 00
TABLE OF CONTENTS
Title Page No
1.0 PURPOSE.................................................................................................................4
2.0 PROJECT QUALITY POLICY:..................................................................................4
3.0 PROJECT QUALITY OBJECTIVES:.........................................................................4
4.0 SCOPE OF SERVICES:............................................................................................4
5.0 DEFINITIONS:...........................................................................................................6
6.0 DOCUMENT AND RECORD CONTROL SYSTEM:.................................................8
7.0 PROJECT MANAGEMENT:....................................................................................10
8.0 QMS ORGANIZATION............................................................................................11
9.0 PRODUCT REALIZATION PROCESS:...................................................................20
10.0 PROCESS CONTROL SYSTEM:..........................................................................27
11.0 HANDING OVER OF WORKS:.............................................................................32
12.0 CONTROL OF NON-CONFORMING PRODUCT(S):...........................................33
13.0 TRAINING:.............................................................................................................37
14.0 DISTRIBUTION LIST:............................................................................................37
15.0 LIST OF ATTACHMENTS:.....................................................................................37

SNRP
PLN/Q1801/QC /01 Rev 00
History of Revisions
Chapter/clause
Revision Revision
No. & text Reason for revision
No. date
affected
0 15/12/20149 NA Initial Submission

SNRP
PLN/Q1801/QC /01 Rev 00
1.0 PURPOSE:
This project specific quality plan defines the Quality Management System of project
management, engineering & design, procurement, construction and commissioning
functions to comply with the requirements of contract document of Four Laning of
Sattanathapuram to Nagapattinam (Design Chainage Km 123+800 to Km 179+555)
Section of NH-45A (New NH-332) in the State of Tamil Nadu under NHDP Phase – IV
on Hybrid Annuity Mode.
2.0 PROJECT QUALITY POLICY:

It is policy of Welspun Enterprises Limited (WEL) to establish quality excellence in order
to achieve Customer satisfaction in Four Laning of Sattanathapuram to Nagapattinam
(Design Chainage Km 123+800 to Km 179+555) Section of NH-45A (New NH-332) in
the state of Tamil Nadu under NHDP Phase - IV on Hybrid Annuity Mode, while
engineering, constructing, commissioning and handing over of the project components
so as to ensure the successful operation and performance of this project. Work shall be
executed in good compliance with Safety requirements without causing undue pollution
to the environment in the vicinity of project and other areas of operation.
3.0 PROJECT QUALITY OBJECTIVES:

 To ensure proper establishment of project management function and co-
ordination among engineering, design, procurement and construction
functions for achieving customer satisfaction.
 To ensure effective communication between the joint venture partners if any.
 To ensure completion of Project stages without compromising of Quality and
HSE issues, within the budget and stipulated time.
 Construction with quality which will ensure the satisfaction of Customer.
 To improve the work environment by developing team work, leadership,
quality and effective communication.
4.0 SCOPE OF SERVICES:
The scope of work is Four Laning of Sattanathapuram to Nagapattinam (Design

Chainage Km 123+800 to Km 179+555) Section of NH-45A (New NH-332) in the
State of Tamil Nadu under NHDP Phase – IV on Hybrid Annuity Mode mainly
consists of the followings:-
 Major Bridges – 5 Nos.
 Major Bridge cum flyover – 1 No.
 Minor Bridges – 27 Nos.
 VUP – 2 Nos.
 LVUP – 4 Nos.
 Minor Bridge cum VUP – 3 Nos.
 Flyovers – 7 Nos.
 ROB – 1 No.
 ROB Cum Major Bridge – 1 No.
 Trumpet (one highway terminating at another highway) – 1 No.
 Culverts – 335 Nos.
 Construction of carriageway and other related works.
SNRP
PLN/Q1801/QC /01 Rev 00
 Maintenance of the project for a period as specified in the Contract after

Successfully completion of the project.
 Providing various project facilities as specified in the contract.
 Project Completion documentation and handover.
 Engineering of Civil works related to Major and Minor Bridges, Pipe culverts,
slab culverts, Arch Culverts, Stone slab culverts, Box Culverts, Highway,
Drain, Grade Separators, Bus bays and bus shelters, Truck bays, Toll plaza
etc.
 Rehabilitation / Repair / Widening / Reconstruction of existing structures
 Construction of 4-lane rigid pavement with paved shoulders, slip and service
roads, Bridges and other related works.
 Maintenance of the project for a period as specified in the Contract after
Successfully completion of the project.
 Providing various project facilities as specified in the contract.
 Project Completion documentation and handover.
4.1 SALIENT FEATURE OF THE PROJECT:
Four Laning of Sattanathapuram to Nagapattinam (Design

Chainage Km 123+800 to Km 179+555) Section of NH-45A
Project Description
(New NH-332) in the State of Tamil Nadu under NHDP
Phase – IV on Hybrid Annuity Mode.
Authority NATIONAL HGIHWAYS AUTHORITY OF INDIA
Design Consultant BRIDGECON INFRA CONSULTANTS
Independent Engineers Theme Engineering Consultants Pvt Ltd
Contract Value INR 2004.56 Cr
Construction Period 730 days from Appointed date to COD
4.1.1. HIGHWAY WORK
Total Project Length Kms 55.76

Bypass Kms 35.20
Realignments Kms 8.52
Service Road Kms 7.10
Slip Roads Kms 31.35
4.1.2. STRUCTURE WORKS (Main)
Major Bridges Nos. 5+1(with flyover)

Minor Bridges Nos. 27
ROB Nos. 2 (1 with MJB)
Vehicle Under Passes Nos. 06 + 3(with MNB)

SNRP
PLN/Q1801/QC /01 Rev 00
Flyover No. 01
5.0 DEFINITIONS:
In the context of this project quality plan the following abbreviations, words or
phrases will be assigned to them:
Client National Highway Authority of India (NHAI)

Concessionaire Welspun Sattanathapuram Nagapattinam Road Pvt. Ltd.
Contractor Welspun Entrprises Ltd. (HCC)
Sub-Contractor Sri MLN Projects
Vendor / Supplier Agency engaged to supply of materials, equipment to WEL
Quality Degree to which set of inherent characteristics fulfills
requirement
System set of interrelated or interacting elements
Quality Management Coordinated activities to direct and control an organization with
regard to quality
Quality Planning part of quality management focused on setting quality
objectives and specifying necessary operation processes and
related resources to fulfill quality objectives
Quality Objectives Something sought, or aimed for, related to quality
Quality Control part of quality management focused on fulfilling quality
requirement
Quality Assurance part of quality management focused on providing confidence
that quality requirements will be fulfilled
Non-Conformity Lapse in either discipline or control, of a requirement of own
system / standard.
ITP Inspection and Test Plan
PQP Project quality plan is the key document providing guidance to
achieve compliance with project specifications. It identifies the
project management processes, quality management
practices, resources and sequence of activities relevant to a
particular project / contract.
CM Construction Methodology is subset of PQP and a supporting
document which describes the specific construction methods /
practices, resources deployment and sequence of activities
and proposed quality assurance / control measures / plans etc.
Construction methodologies will be specific in nature for each
specific service / activity. It shall be developed for critical
activities involving different processes.
Competence Demonstrated personal attributes and demonstrated ability to
apply knowledge and skills
Customer Customer’s perception of the degree to which the customer’s
satisfaction requirements have been fulfilled
Requirement Need or expectation that is stated, generally implied or
obligatory

SNRP
PLN/Q1801/QC /01 Rev 00
Product It is defined as result of process

Process It is defined as set of interrelated or interacting activities which
transforms inputs into outputs.
Effectiveness Extent to which planned activities are realized and planned
results achieved
Efficiency Relationship between result achieved and the resources used
Procedure Specified way to carry out an activity or a process
Repair Action on non-conforming product in order to make it confirm
to requirements differing from the initial ones
Concession Permission to use or release a product that does not confirm to
specified requirements
Deviation Permission to depart from the originally specified requirements
of product prior to realization
CROSS REFERENCES:
The following documents are referred while preparing the Project Quality Plan
(PQP). The latest revision of the referred document shall be applicable
Table - 1
S
Description of Document Reference No.
#
Quality Management System:
1 ISO 9000
Fundamentals and vocabulary
Quality Management Systems -
2 ISO 9001
Requirements
Guidelines for performance
3 ISO 9004
improvements
4 Contract documents CA
Manual for Quality Control in Road and
5 IRC SP 112
Bridge Works
6 Specifications for Road and Bridge Works MORT& H
6.0 DOCUMENT AND RECORD CONTROL SYSTEM:
6.1 Document Preparation and Approval:

The process user will study the process requirements and specifications,
prepare procedure / guidelines / work instructions as per the corporate directive
guidelines and obtain the document no. from the document controller to codify
the document. After preparation of the document the originator will send the
document for approval to the approving authority. After the document is
approved, it will be finally cleared by the reviewing authority for issue. Issue to
all documents to concerned users shall be controlled and recorded by
Planning.
6.2 Document Issue and Control:

The following steps will be followed for document issue & control:

SNRP
PLN/Q1801/QC /01 Rev 00
A. Drawings and other project specific documents received from the client
/Consultant / Contractors and its associates:
Step-1 Head of function / PM will study the document and decide to whom it
should be distributed.
Step-2 The planning at site will first enter the details in document master list
and take the number of copies required and prepare a document distribution list
in a register.
Step-3 Planning will put the “Controlled Copy” stamp and also the copy no on
each copy and issue to the identified users. When a revised document is
issued, it will be ensured by the document controller that the superseded
documents are withdrawn from all points of use and destroyed. In cases where
superseded document has to be preserved for record, the same shall be kept
separately after putting ‘SUPERSEDED’ stamp on it.
Step-4 Planning will maintain issue control register including its distribution.
Relevant details regarding document title, document number, issue (Revision /
Edition), Date of receipt & issue of the document in the distribution register,
signature of the recipient shall be taken on the document issue register as an
evidence of receipt of the document.
B. System documents like manuals, procedures, guidelines and formats etc,

received from Corporate Office:
These system documents are sent in soft copies to the planning at site in ‘Read
Only’ format. The document controller, in turn, distributes these documents to
all concerned users through LAN/e-Mail and maintains record of distribution.
When such documents are revised, holders of soft copies shall ensure that the
superseded version is deleted from the computer and send such confirmation
to the document controller.
In cases where hard copies are required for distribution, the control shall be
exercised as stated in Steps 2 to 4 in para A above.
C. Documents like drawings, procedures, methodologies, ITPs etc. generated at

the project site:
These documents shall be handed over to planning by the originator after

necessary approval and review by competent authorities and with the proposed
distribution list. There after the planning will follow the steps 2 to 4 above.
6.3 Document Amendment:

In case the documents require any amendment, an amended document will be
prepared with appropriate revision number. The revised approved document
shall be sent for review of the competent authority. The same process of
document issue and control shall be followed as far regular drawings /
documents are concerned. All the obsolete documents will be removed and
destroyed ensuring that they are not used erroneously.

SNRP
PLN/Q1801/QC /01 Rev 00
6.4 Record Control System:

All the records required as per contract requirements and to demonstrate the
effective operation of the quality management system are identified by the
pertinent department / personnel.
All the records identified will be codified to ensure proper identification and
traceability of the record as per the guidelines on document codification.
Format of the record will be designed and approved by Project Manager for
capturing the information in structured fashion, with easy traceability.
Each department will prepare a department wise master list of record

incorporating the record no., name of the record, location of the record,
retention period etc. for effective control of all the pertinent records. Department
head will ensure that the records used in the department will be legible, readily
identifiable and retrievable and will be maintained in secure conditions at
appropriate locations to minimize damage and deterioration.
After the retention period for a file / register is over the record will be disposed
and new file / register for the same purpose will be created.
6.5 Control of Documents / Specifications / Drawings of External Origin:

All the documents / drawings of external origin i.e., issued by client / engineer
or any other relevant statutory / regulatory bodies etc. will be received and
registered in the appropriate document receiving register with proper document
code, revision and date of receiving status. Distribute / issue to the pertinent
user, after due entry in the register and obtaining the signature of the recipient.
Whenever the amendments or the amended version of the documents or
drawings are received, the same will be registered in the register. The earlier
document / drawing will be stamped “SUPERSEDED” in red color and the
amended version(s) issued to the pertinent user against acknowledgement
after noting therein revision no. of the documents before issue.

SNRP
PLN/Q1801/QC /01 Rev 00
7.0 PROJECT MANAGEMENT:
WEL will ensure proper co-ordination between Design, Construction and

Procurement for the project;
Owner
Is s u e o f w o rk o rd e r
& c o n tr a c t te c h n ic a l
s p e c if ic a tio n
HCC
M a n a g e m e n t o f D e s ig n s M a n a g e m e n t o f C o n s tr u c tio n
D e s ig n Yes S e le c t D e s i g n C o n s tr u c tio n /
o u ts o u r c in g P ro c u re m e n t
C o n s u lt a n t P la n n i n g
r e q u ir e d
No
S u b - c o n tr a c t S u p p li e r
P r e p a r e D e s ig n s m anagem ent m anagem ent
D e s ig n r e v ie w e d
& v e r if ie d C o n s tr u c tio n
Is s u e D r a w in g s I n s p e c tio n &
te s tin g
H a n d in g o v e r
WEL
SNRP
PLN/Q1801/QC /01 Rev 00
8.0 QMS Organization

8.1 Project Organizational Structure:
Project Director is an interface between various HO Service departments and

their relevant departments at Project site and will ensure that all the Project
requirements / services are extended from HO in a systematic and effective
manner. Project Manager is responsible for entire Project Operations and shall
interact with Client / Consultant / Execution Head / other involved agencies in
all project related matters, policies, systems etc.
8.2 Project Management Activities:
 Detailed Planning of Independent Activities

 Project Programming
 Project Resourcing and Purchase Planning
 Allocating the responsibility and authority
8.2.1  Interaction with client during project phases and
Management of processes.
project
 Interaction and coordination with design
agencies, Sub contractor, Major suppliers of the
materials for civil construction and mechanical,
electrical components of the project.
 Mobilization of resources.
 Project Quality, Safety and Environmental
Management System Planning

SNRP
PLN/Q1801/QC /01 Rev 00
 Overall Engineering and Design Programming

for Detailed engineering of all components of
project
8.2.2
 Pre- qualification and selection of consultants,
Management of
external design agencies, if required.
Engineering and
Designs  Consultants/External Design Agencies
engagement and monitoring
 Planning the sequence of Design and
Engineering Services during project phases
 Coordination among external agencies,
subcontractors and suppliers during different
phases of Project.
 Design Review and validation
 Coordination with procurement, construction
and preparing commissioning, operation
procedure
 Plan, Programme and coordinate procurement

activities as per detailed engineering Spec.,
Drgs.
8.2.3  Establishing criteria for verifying purchased
Management of products, components including at supplier
Procurement premises.
 Evaluating logistic requirements
 Issue the purchase orders, contracts and
technical services agreements
 Warranty/Replacement for non-conforming
purchased product
 Construction Planning of the project

 Construction Coordination , coordination with
design agencies for design verification and
validation
8.2.4  Implementation of construction Methodology,
Construction Procedure and Controls including the execution
Management plan, Quality Management Procedures and
Engineering Design.
 Implementation of EHS requirement at site
 Supervision of Subcontractor’s activities.
 Perform Pre-commissioning activities.
 Develop Check List for completion of different
activities

SNRP
PLN/Q1801/QC /01 Rev 00
8.3 Assigned Duties and Responsibilities of ‘Project Management

Functions’:
8.3.1 Key Responsibilities of ‘Project Manager’
 Approve project execution work plan and budget

 Communicate salient features of the project, roles, expectations, KRAs to the
project team
 Depute all Dy. Managers / Managers having degree / diploma in Civil
Engineering with relevant experience.
 Site organization shall ensure that adequate number of Engineers / Managers
are deployed to provide complete coverage and effective management of all
activities.
 Ensure on time in full project delivery as per the project plan
 Ensure compliance to statutory requirements with the assistance of Contracts
Head
 Build & maintain effective working relationships with external entities- client,
other contractors, Govt. agencies, local community etc.
 Monitor resource productivity, physical and financial progress in consultation
with Project Controls
 Ensure adherence to contract specifications, HSE and quality standards
 Prioritize and resolve conflicting issues on the project in consultation with
Execution head.
 Plan and ensure adherence to mobilization/ demobilization of resources with
Project Controls
 Conduct weekly/monthly review meeting, develop action plan and monitor as
per structured agenda covering Quality, HSE, Planning (Resource &
Manpower), legal requirements etc..
 Ensure that all functions at the project site are appropriately staffed, trained and
managed.
 Define and monitor performance targets for the project team.
8.3.2 Responsibility of the “Highway/Structure Manager:

 Execute project works as per contract specifications, schedules and
milestones.

SNRP
PLN/Q1801/QC /01 Rev 00
 Implement the performance targets set for the project execution team and
ensure delivery
 Review Daily Progress and implement corrective actions as needed &/or as
suggested by Project management & Controls.
 Ensure coordination amongst agencies.
 Be a part of the project leadership team and ensure performance by all project
functions.
 Implement project programs to improve productivity and reduce costs.
 Ensure that quality parameters and HSE norms are complied with during
project execution.
 Interact with Client and all external stakeholders in the project as required and
resolve issues if any.
8.3.3 Responsibilities of the ‘Planning Manager:
 Develop WBS along with Project head, plan project milestones, determine
resource requirement, propose deviations in productivity norms as per site
conditions, and prepare supplier schedules and initial project plan.
 Prepare project annual/ monthly/ daily work plan and budgets in consultation
with Project Head.
 Ensure timely and accurate planning, scheduling and expediting of resources
and adherence to productivity norms
 Resolve all issues and queries which are escalated by the project execution
team
 Monitor & report actual project performance against budgets & raise an early
warning on non-achievement of targets.
 Implement the contracts appreciation document and ensure adherence to
contractual conditions
 Develop and maintain client relationship
 Ensure timely & accurate work measurement, billing, certification and collection
 Ensure identification, documentation and submission of claims & variations.
 Ensure documentation for Dispute Review Boards & arbitration
 Ensure effective claims and recovery management
 Validate contractual letters to be sent to Client/ Contracts Head- HO

SNRP
PLN/Q1801/QC /01 Rev 00
 Finalize sub contractor engagement, scope of work, rates (including rates for
variations)
 Ensure validation of subcontractor’s bills as per contract conditions, including
reconciliation of material/ quantities
8.3.4 Responsibilities of the ‘Quality Manager’:

 Implementation of Quality Management System & Project Quality Plan (PQP) in
the Project Site.
 Responsible for Quality Planning, Control, Assurance and Improvement
 Prepare / Review Construction Methodology, Inspection & Test plans and
getting the same approved by PM after consultation with Corporate Office.
 Deputing QA/QC Engineers at various areas of operations / activities.
 Interaction with Clients / Consultants regarding Q.M. Procedures’ approval &
implementation, material selection / testing & approval.
 Reporting to Head-Quality (HO) regarding the performance of Quality
Management System at the relevant Project Site.
 Prepare project handing over document related with Quality as per established
system to Quality Management.
 Maintenance of test records for various activities as per ITP & QAP.
 Inspection of field activities as per approved inspection plans, obtaining
clearances from clients / consultants and making reports, issuing NCR’s and
closing after corrective / preventive actions.
 Reporting to the project manager regarding Quality performance
 Co-ordinate with stores team to plan inspection & testing of raw materials.
 Coordination the Inspection of all Incoming material and prepare Rejection &
rework report.
 Coordination of In-process Inspection at Crushing plant, Quarry, Batching plant,
Wet Mix Plant etc. and prepare Rejection & rework report.
 Setting up of field laboratories
 Calibration of equipment
 Preparation of JMF for flexible pavement and concrete mix design
 Coordination of In-process Inspection & testing at work activities like soil
compaction, concrete pouring, piling etc. and prepare Rejection & rework
report.
 Issue Product quality NC and coordinate implementation of CAPA.
SNRP
PLN/Q1801/QC /01 Rev 00
 Analysis and CAPA to Customer Complaints
 Carry field testing of materials/ works as per approved ITPs, obtains approvals
from Client / Consultants and record the testing activities in approved formats,
maintain the same.
 Coordination with Execution team during testing of Materials/works and
suggest necessary Corrective & Preventive actions to control the
Nonconforming products/process.
 Preparation of Project Handing over documents related with quality .
8.3.4.1 Responsibilities of the ‘Quality Engineer’:
 Assisting Quality Manager in setting up the field laboratories
 Day to day supervision of works of lab technicians
 Ensure proper calibration of all laboratory equipment
 Preparation of JMF for flexible pavement & concrete mix Design
 Conducting laboratory and field tests on random basis
 Calculation of test results from test observations carried out by lab
technicians
 Maintaining respective records
 Selection of borrow areas
 Periodical checking of calibration of WMM plant, Hot mix plant, Batching
plants
 Preparation of summary test results for monthly progress report
8.3.4.2 Responsibilities of the ‘Lab Technician:
 Sampling of construction materials and preparation for testing as per IS code
 Conducting laboratory test of aggregate, cement, soil, bitumen and other
materials
 Recording of test observations
 Inspection of batching plant, hot mix plant and WMM plant at the time of
production
 Conducting field tests at site and recording test observations
8.3.5 Responsibilities of the ‘HSE Manager’:
 Implementation of Occupational Health & Safety and Environment
management System at project site.

SNRP
PLN/Q1801/QC /01 Rev 00
 Carryout hazard identification and risk assessment of all activities and

recommend required control measures.
 Ensuring that all HSE measures and applicable Legal issues for the project are
complied with throughout the duration of the contract including implementation
of revisions.
 Reporting to Head-HSE on HSE issue .
 Maintaining relevant records on HSE issue.
 Ensuring that all personnel engaged at the project receive induction training,
prior for their respective job allocation.
 Interact with client / consultants regarding all HSE issues pertaining to project
 Advise the project management and line management in planning and
organizing measures necessary for establishing safe work environment
towards preventing accidents.
 Investigation of incidents including, fatal accidents, dangerous occurrences,
near misses and taking remedial measures and furnishing reports to EHS Head
on the above
 Provide training on HSE related subjects to all in association with concerned
departments.
 Ensure Constitution of site HSE committee, and carrying out periodical
(fortnightly / monthly) walk down by HSE committee to identify critical areas of
deficiency and take necessary corrective preventive actions. Ensure
discussions on safety in the HSE committee meeting and define action plan.
 Conducting Inspection of Plant & equipment and Fire fighting & Safety
Appliances / Equipment Tools & Scaffolding etc. to suggest corrective
measures for safe operation.
 Ensure the effective monitoring & control measures of the environment as per
Environment management plan by engaging external monitoring agencies.
 Raising of Non-Conformities on Safety & Environmental issues.
8.3.6 Responsibility of the ‘Designer’ / ‘External Designer’

The responsibility of designers typically include the following, as applicable
 Co-ordinate among JV designers to manage design interfaces among JV
partners if any.
 Agree with design scope of work between JV design departments if any.
SNRP
PLN/Q1801/QC /01 Rev 00
 Clarify with management of design function regarding design input and

output requirements.
 Agree with management of design function the design validation
requirements. Design validation like: NDT etc.
 Prepare and implement quality plan for performance of design & engineering.
 Implement appropriate elements of project quality plan, and construction
methodology as defined by WEL.
 Identify design inputs and review them for adequacy, completeness and
relevance, including those related to regulatory requirements and legitimate
community expectation, and advice management of design function of their
adequacy or otherwise.
 Prepare design brief to engage subcontractors and identify the inter-actions
required.
 Resolve and coordinate design input required by external design agencies.
(Including design innovations).
 Co-ordinate between outputs from external design agencies and input to
Suppliers regarding specification of material, equipment / machineries etc.
 Participate in inter-discipline or inter project function reviews.
 Verify suitability of design & engineering output to meet requirements of
contract specifications.
 Prepare, review, approve and issue specification and drawings to procurement
and construction.
 Review suppliers’ and sub-contractors’ work methods and verification plans to
confirm that these are adequate to meet design & engineering intent.
 Participate in the verification at suppliers’ premises or at site to determine
whether the supplied materials, equipment / machineries meet the design and
engineering intent.
 Perform design validation if required.
 Manage non-conformance and improvements of the designer function.
 Acquire the required quality records, including those from external designers.
8.3.7 Responsibilities of the ‘Manufacturer / Supplier’:

SNRP
PLN/Q1801/QC /01 Rev 00
The responsibilities of the supplier function typically include the following, as

applicable:
 Agree with management of procurement function any validation requirements

for material, (e.g. type testing of manufactured goods).
 Ensure that the delivered material, equipment / machinery is as per

engineering specification or drawing.
 Implement appropriate elements of project quality plan and construction

methodologies.
 Seek acceptance of design as meeting project design intent.
 Prepare specification for the supply of parts, components and / or material

that identifies the interaction required and gives details of the appropriate
elements of the construction methodologies.
 Manage non-conformance and improvements of the supply function.
 Acquire required quality records, including those from sub-suppliers.
 Manage handling, storage, preservation and transport considerations
8.3.8 Specific Responsibilities:
Group / Member Specific Responsibilities

Quality Management Group For Preparation of PQPs in
@HO Consultation with relevant Project Team
Manager / In-Charge QM For preparation of construction
Department at Site methodologies
Project Manager For review of PQPs, Construction
Methodologies & monitor compliance
Quality Head @HO For approval of PQPs, Construction
Methodologies & monitor compliance
Project Construction Function For implementation of PQP, Construction
Methodologies
8.3.9 FUNCTIONS AND RESPONSIBILITIES OF DELEGATED AUTHORITIES:

 The delegation of responsibilities for key authorities such as Project Manager
would be given to Next Senior in his absence.
 Further delegation within the Management Function would be done by the
Project Manager considering the project specific requirements and ability to
carry the responsibilities of the suitable delegated person.
 The function of delegated person should be same as that of the main
authority (of which the responsibilities are delegated) in his absence.

SNRP
PLN/Q1801/QC /01 Rev 00
 The delegated person is empowered to take decisions as and when required

within his limits of authority, to achieve planned production, within the
contractual provisions.
 No person is authorized to approve any deviation from Project Specification
which may affect end quality of our product. Only concession request with
required controls in place can be obtained in exceptional cases where
limitations exist.
9.0 PRODUCT REALIZATION PROCESS:
9.1 Project Quality Assurance and Quality Control System:
Project Quality Management includes the processes required to ensure that the
project will satisfy the needs for which it was undertaken.
9.1.1 Quality Assurance:

Quality Assurance system comprise of:
 Organizational Structure, Responsibilities and Authorities, Construction

Planning, Scheduling and Monitoring, Design Management, Project
Procurement Management, Project Sub-contract Management and Document
& Record Control.
 Established Project Documents viz., Quality Plans for various activities, Work
Procedures, Inspection & Test Plans, Formats etc.
 Control of measuring and monitoring equipment
 Internal Quality audit at regular interval and
 Other aspects of Quality Assurance like:
a. Control of Nonconforming Products or Process
b. Analysis of measurement data followed by corrective actions
c. Management Review of Project Performance.
9.1.2 Quality Control:

Various Project Quality Control aspects (to control the quality of project
products) include the following:
 Organization of Quality Control Department.

 Identification of Sources for various incorporated Materials.
 Testing of selected materials for pre-qualification and during routine execution
of works to find the suitability/compliance to standards, specifications etc.
 Periodic inspection and testing as per established Inspection & Test Plans.
 Establishment and Maintenance of Field Laboratories for testing of materials
 Calibration of all testing equipment and measuring instruments.
 Maintaining relevant Quality Control results.
 Analysis of various Quality Control data, checklists, graphs and other data for
quality improvement.
Compliance is required as per relevant standards like MoRTH, IRC, NHAI Circulars,
BIS, BS, ASTM and AASHTO. Any exceptions require prior approval.

SNRP
PLN/Q1801/QC /01 Rev 00
9.1.3 Organizational Structure of Project QMS department:

Project Quality department shall consist of Project QA/QC Head/ Engineers,
administratively reporting to Project Manager and functionally to the Head -
Quality at Corporate Office. The organization structure of project QMS
department is shown in attachment.
The Project QA/QC Head / Engineer reports and takes action as per the
directions of Project Manager/functional head at HO. The Project QA/QC
Head / Engineer is primarily responsible for effective administration of entire
project quality assurance/control activities and plays a pivotal role in liaison with
Client/Consultants/Sub-contractors/Vendors and other project involved
agencies in all Quality Management related matters such as finalization of
relevant Method Statements/Procedures, Inspection & Test Plans,
Inspection/Testing procedures etc.
Project Lab technicians assist QC Engineers in fulfilling all Quality Control

requirements. They report to Engineer on day-to-day Quality Control activities
at respective work areas.
9.2 Detailed Design and Engineering Procedure

9.2.1 Process for planning for Design and Engineering
The process of design and Engineering is determined by the WEL on the

following:
 Design stages.
 The process of review, verification and validation that is appropriate to each
design stage.
 Assigning responsibilities for design
 A system of communication to all the interfaces between the different
groups involved.
 A system to update the planning output, as appropriate, as the design
progress.
9.2.2 Process for determining and reviewing of the design and Engineering
Inputs.
The various inputs as mentioned below will be taken into account while
carrying out basic engineering at preliminary stage:
 Functional and performance requirements as per Project Specification.

 Applicable statutory and regulatory requirements.
 Information derived from previous similar design & previous functional
experience from similar type of projects.
 Applicable Codes & Standards.
 The detailed inputs and design parameters which will be considered to carry
out detailed Design and Engineering are as follows:
 Detailed lab & field investigation reports as geological, hydrological,
environmental and other issues vital to the design.
 In situ stress parameters
 Appropriate Design parameters & site specific information.
SNRP
PLN/Q1801/QC /01 Rev 00
 Construction / Erections
 Performance Criteria.
These inputs will be determined and reviewed for adequacy, completeness, and
clarity without being ambiguous, and not in conflict with each other.
9.2.3 Process for determination of output of Detail Design and Engineering

Design and Engineering output will,
 Meet the input requirements for design.
 Provide appropriate information for procurement, production/product
realization and for service provision.
 Give Detail Drawings, Specifications etc.
 Contain or a reference to acceptance criteria.
 Specify the characteristics of the Civil, components that are essential for its
proper use and be made in a form that enables verification against the design
and Engineering input and this is reviewed and approved before construction
starts.
9.2.4 Process for Design and Engineering Review:

The reviews of design will be performed systematically at suitable stages.
A schedule for Design Review will be prepared and accordingly the review will be
done by competent Authority. Whenever external design agencies are engaged,
the schedule for design and design review will be prepared by the external
agency. Wherever so stipulated final Detail Engineering, Design, Drawings and
specification will be issued to Client for review before approval and acceptance
for issuing them to site for construction. Records of the results of reviews and any
necessary actions will be maintained.
9.2.5 Process of Design and Engineering verification:

The design and Engineering verification will be performed to ensure that the
design and Engineering outputs have met the design and Engineering input
requirements functionally acceptable, operational and safe output for further
execution based on site specific inputs as mentioned in contract specification.
Records of the results of verification and any necessary actions will be
maintained
9.2.6 Process of Design and Engineering validation.

The design and Engineering validation will be performed to ensure that the
resulting product is capable of meeting the requirements for the specified
application for the intended use. And validation will be completed to the extent it
is practicable, prior to construction or implementation / installation. Records of the
results of validation and any necessary actions will be maintained.
9.2.7 Process of Control of Design and Engineering changes.

In case of any changes in the design parameters, criteria, and output, such
changes will be identified, reviewed, verified and approved by competent
authority of WEL/client before implementation, if required; this will also include
evaluation of the effect of the changes on the constituent parts and installations
SNRP
PLN/Q1801/QC /01 Rev 00
already delivered / completed. No such changes in design / drawings would take

place without informing Project Head and without approval of Execution Head.
Records of the results of the review of changes and any necessary actions will be
maintained.
9.2.8 Control of Detail Engineering and Design Output:

The Control of Detail Engineering and Design Outputs will be below:
a. Registration of Drawings, Design & Engineering Specifications, Details:

Drawings will be registered and controlled within project by Planning department.
Master List of Drawings shall be maintained up to date. It will contain Drawing
No, Revision Status, Date of Revision, No of Copies Received, and Date of
Receipt. In addition it shall have information of status related to ‘Good/
Released /Approved for Construction‘. Master list of Drawing will be updated
whenever new revision of Drawings, Engineering Documents are issued.
b. Issue & Control of Drawings, Engineering Specifications and Details:

Site will maintain a “Drawing/ Document Issue Register “. This Drawing Issue
Register Will contain Drawing No, Rev. Status, No of Copies Distributed, Name
of the Functional Head to whom it has been distributed and Signature of the
Recipient. When a particular Drawing / Engineering Document is issued to
Functional Head it must bear a “Control Copy” stamp on it. The “Control Copy
“stamp will indicate the Control Copy No, Issued To, Date of Issue. And
whenever a new revision of Drawing/ Engineering Document is issued, the old
revision will be marked as “Superseded” by putting a Superseded Stamp on it
and will be identified and kept separately (if Required) from the point of
use for reference or otherwise will be destroyed. Planning shall issue approved
Design of permanent item planned to be executed in next 2-4 weeks shall be
made available.
9.3 Process of Procurement and Control:
9.3.1Process of Procurement:
9.3.1.1 Selection of Suppliers:
Material Equipment and Components will be procured as per Engineering

Specifications, Drawings. Following steps will be followed for selection of
suppliers:
a. For Material:
 Procurement function will ask suppliers to submit samples of required

materials as per mentioned specification details to Project Manager wherever
required, along with technical data such as specification, test certificate,
brochure etc.
 Project Quality Department will evaluate the quality of samples and approve
them, as per approved Inspection and Test Plan / Technical Specifications.
SNRP
PLN/Q1801/QC /01 Rev 00
 Inspection at Suppliers’ premises will be done if required for selection along

with owner/owner’s representative if he wishes to do so depending on the
criticality of material.
 On the basis of evaluation Project Manager will inform the Procurement

Function the names of the selected supplier with their products, plants or
components.
 On the basis of this and commercial terms and conditions, Procurement

Function will release orders for materials as and when requirement arises.
 Material sourcing shall be performed from approved source only. Prior

approval is required for any changes proposed in source.
9.3.1.2 Inspection of Equipment, Material including at Suppliers’ Premises and

Storage:
All incoming materials will be inspected by relevant inspection authority of

Engineering / Procurement / Construction Functions or Third Party as per the
following:
a. Inspection at Supplier’s premises to verify the conformity of the material,

equipment, mechanical / electrical, components with Engineering
specification, Drawings. Non-conforming material, Equipment will be rejected.
b. Inspection at site store for all general store items.
c. Inspection of Raw material
d. In-process and final inspection of material as per MORT&H / IRC Standard.
e. NABL Accredited Third Party Laboratory shall only be used for third party
material testing where ever required as per approved ITP.
f. For any construction activities to be performed RFIs will be raised.
g. Monthly Analysis of rejection / failure of tests will be performed.
9.4 Sub-Contractor Control System:

All the Sub-Contractors engaged by WEL, for execution of either temporary or
permanent works of the Project shall be selected based on their technical and
financial competence.
All Sub-contractors will have to execute the works as per the Contract
Specifications, detailed Engineering specifications, drawings and conditions
provided to them by the Construction Function as per the direction of
Management of Construction Function.
Various Quality Assurance and Quality Control activities of Sub-Contracted

Works will be carried out and Monitored by Project Construction Function team
and then by QA Personnel and all necessary test reports / documents will be
maintained.

SNRP
PLN/Q1801/QC /01 Rev 00
Sub-Contractor’s performance will be periodically evaluated in terms of Quality

and delivery of the products & safety practices as per the work schedule provided
by Construction Function. Sub-Contractors will be removed and deregistered if
their performance is not as scheduled and adversely affects the objectives of
project.
The steps involved in selection, control and evaluation of sub-contractors are

represented by a simple flow chart in the subsequent page.

SNRP
PLN/Q1801/QC /01 Rev 00
S E L E C T IO N O F S U B -C O N T R A C T O R C O N T R O L & P E R F O R M A N C E E V A L U A T IO N
R e s p o n s ib ility
D e c is io n t o o u t s o u r c e / A
P r o je c t M a n a g e m e n t s u b -c o n tra c t th e p a rt o f th e
F u n c t io n Job
P e r io d ic e v a lu a t io n o f
s u b - c o n tr a c to r 's
C o n s t r u c t io n P r e - q u a l i f i c a t io n , p e r f o r m a n c e in t e r m s o f
M anagem ent S e le c tio n o f s u b - c o n t r a c t o r C r it e r ia a s p e r Q u a lit y , S a f e t y
F u n c t io n / H e a d - f r o m t h e lis t o f r e g is t e r e d T e c h n ic a l S p e c .
S u b -c o n tra c ts @ H O s u b -c o n tra c to rs
C o n s t r u c t io n M a n a g e m e n t P la c e t h e w o r k O r d e r
F u n c t io n / H e a d - w it h T e r m s / c o n d it io n s A r e t h e e v a lu a t io n
S u b -c o n tra c ts @ H O & T e c h .S p e c . r e s u lt s m e e t in g t h e s e t
c r it e r ia r e q u ir e m e n t s
Yes fo r r e n e w a l o f
W o r k e x e c u t io n a s p e r R e g is t r a t io n
S u b -c o n tra c to r (s ) Tech. S pec. and
C o n s t . s c h e d u le s
R e n e w a l o f th e
R e g is t r a t io n &
c o n t in u e t o e n g a g e No
In s p e c t io n & T e s t in g th e s u b - c o n tr a c to r
C o n s t r u c t io n M a n a g e m e n t o f w o rks a s p e r
F u n c t io n in c lu d in g Q A / Q C S p e c if ic a t io n / C o d e s
D e - r e g is t e r t h e
s u b -c o n tra c to r (s )
C o n s t r u c t io n M a n a g e m e n t A re th e w o r k s
F u n c t io n in c lu d in g m e e t in g t h e No R e je c t / R e p a ir / R e d o
Q A /Q C T e c h .S p e c ./ th e w o rk (s )
r e q u ir e m e n t s
Yes
C le a r a n c e t o p r o c e e d Yes A re th e w o rk s
C o n s t r u c t io n M a n a g e m e n t No
a fte r a p p r o v a l fr o m m e e t in g t h e
F u n c t io n in c lu d in g C o n s t r u c t io n , Q A / Q C T e c h .S p e c ./
Q A /Q C F u n c t io n r e q u ir e m e n t s
G o to A
N o t e : F o r a ll t h e a b o v e O p e r a t io n s d o c u m e n t e d e v id e n c e / R e c o r d s s h a ll b e m a in t a in e d

SNRP
PLN/Q1801/QC /01 Rev 00
10.0 PROCESS CONTROL SYSTEM:
10.1 Controlling Construction Operations:
Process will be controlled by identifying various major activities and preparing

Construction Methodologies for the identified activities for the execution of the
same as per the Contractual & Technical requirements.
Construction Methodologies will describe the procedure for controlling

Management Functions such as for the Engineering, Procurement &
Construction, Commissioning, Operation and maintenance Processes for
that particular activity. Construction Methodologies will consist of Deployment
schedule of Manpower, Material and Major equipment, applicable Inspection and
Test Plan for Quality Assurance and Quality Control of various sub-activities. All
relevant Formats, Reports etc. will be maintained for execution of the same.
The following parameters will be considered in the major activities or segments:
a) Scope of the Major Activity.

b) Sequence of Operation starting from Management Function of Engineering
upto Construction, Training and Commissioning.
c) Approved Construction Schedule, Mile Stones of the Project/activity.
d) Detail Engineering and Construction Methodology
e) Machineries & Materials to be Procured and Used.
f) Division of Work into Work Lots.
g) Characteristics, Tolerance and workmanship standard to be met.
h) Inspection and Test Plans.
i) How the Process will be monitored to ensure its continuing suitability.
Finalized Construction Methodologies shall be reviewed by Project Head at site

and then approved by Quality Head at Corporate for adequacy.
Design approval is the basis of Quality Planning and ensured to be approved in

advance. Approved copy of GFC Drawings shall be made available at all work
locations.
The approved Construction Methodologies shall be followed while carrying out

various construction activities at site. Site QC Head shall verify the sequence,
quality and other aspects during construction with reference to the approved
Construction Methodologies. Procedure / Work Methodology shall be
demonstrated through trial stretches and validated as required.
In addition to Site Quality team, all project engineers are required to ensure that
the defects or deviation in material or workmanship are not tolerated. If not
corrected / improved it shall be bought to the notice of Project Manager. Apart
from the criteria mentioned in the Construction Methodologies, the QC Head shall
also ensure the routine quality check up of other aspects such as:
 Keep a track on resources engaged for other non major activities.

SNRP
PLN/Q1801/QC /01 Rev 00
 Asses the availability of resources and material for carrying out the activity as
per planned schedule.
 Monitoring of Non Conformities and taking appropriate action to close the
same.
 Time to time awareness training to site personnel.
 Training on technical aspects related to any construction activity.
 Co-ordination with Project Head for any inputs/suggestions for improvement.
 Interaction with client’s QC representative to asses their views if any.
The activities in Construction Methodologies shall not be considered as the only

major activities but other miscellaneous activities involved in the project which
are not covered in Construction Methodologies shall also be treated as important
activities by Project Quality Head and shall be monitored on time to time basis. A
weightage can be given to such other activities based on their importance in the
project by the Project QC Head for ease in monitoring.
Project Quality Head shall be responsible for inspection of overall construction

activities apart from those listed in Construction Methodologies. Other activities
which are not listed in Construction Methodologies shall be treated based on the
weightage given by the Project QC Head.
Before carrying out any construction activities at project, testing facilities for the
raw materials shall be established at site as a part of quality check. Materials
used in the construction activities shall be tested in accordance with the standard
procedures. Project QC Head shall also be responsible in setting up of the field
laboratory for testing of materials, apart from carrying out various quality checks
based on Construction Methodologies. Only calibrated lab instruments shall be
used to carry out various test as per the standards / procedures and the outputs
shall be recorded as per the WEL standard formats attached herewith in
Annexure.
Project Inspection & Test Plan has been established and required to be followed.
Refer to relevant ITP for various activities.
10.2 The type of inspection and QC checks to be carried out for different
areas of construction are as mentioned below:
10.2.1 General Quality related aspects:

 Setting up field laboratory to carry out laboratory testing
 Conducting laboratory test for cement, aggregate etc.
 Inspection of temporary work, concrete batching plant, hot mix plant,
crushing plant etc.
 Material testing and approval
 Concrete Mix Design approval
 Shuttering / formwork Quality
 Alignments, leveling of shuttering
 Checking the foundation levels and co-ordinates.
 Compaction during concreting work

SNRP
PLN/Q1801/QC /01 Rev 00
 Post construction activities such as appropriate curing, deshuttering /

stripping time etc and identifying the defects if any.
10.2.2 Specific Quality related aspects:

 > Verification of asphalt designs for as per the relevant codes and
standards.> Checking of alignment of roads works / bridges etc.> Inspec
tion and field testing on laying and compaction of various layers of sub
grade, sub base, base course, DBM, BM etc.> Checking the quality
aspects such as temperature, density, time for laying, rolling, and
compaction etc. of the asphalt mix.> Once the various layers are laid
and compacted, they shall be tested and checked with relevant field
testing wherever applicable.> Carrying out field tests such as
compaction test, CBR test etc and getting approvals for the same.> Inspec
tion of fabricated moulds for precast segments if any.> Quality
check during prestressing / pretensioning / post tensioning activities.>
Inspection of fabrication & erection of reinforcing cage for precast segment
work.> Curing and releasing segment moulds.> Check for
dimensional tolerance for segments.
The areas listed above and the Quality aspects are not limited and are broadly
mentioned to describe the general inspection and checks to be carried out.
Project Quality Head shall identify the areas/activities specific for any particular
project and shall generate the ITPs for the same. ITP will be prepared
describing product characteristics, controlling specification, verifying document,
frequency of inspection/test and inspection category.
10.3 Construction Methodologies: For main activities, the methodologies are

developed and used. Few are listed below:
S# Name of the Activity

1 SQP for Road works
2 SQP for Bridges
3 SQP for Bridges
4 SQP for Bridges
5 Dry Lean Concrete
6 Pavement Quality Concrete
7 Box culverts
8 SQP for Bridges
9 Pile foundations
10 Road marking
This above list is indicative and will be revised whenever a new activity is
identified and approved for execution.

SNRP
PLN/Q1801/QC /01 Rev 00
10.4 Inspection and Testing:
During the execution of the Activity all the applicable inspection and test
requirements as per contract specifications / good engineering practice and
other relevant applicable codes / standards / specifications etc. is identified in
Inspection and Test Plans (ITP) for various sub-activities. Following parameters
shall be considered during the preparation of the ITP:
 The type of equipment, product characteristics, which then determine the

types of measurement as mentioned in engineering Spec.
 The location of suitable measurement points in the realization process

sequence.
 Characteristics of the product, equipment to be measured at each point,

and the documentation and acceptance criteria to be used.
 Established points for customer to witness or for verification of selected

characteristics of product as required by the contract technical specifications.
 Inspections and Testing required to be witnessed by Statutory and

Regulatory authorities.
 Where, when and how the WEL intends to engage qualified third parties (if
required) to perform inspections or testing.
The prepared ITP will be attached to the relevant Construction Methodologies

along with necessary inspection and testing formats. No construction function
will be started without approval of the relevant Construction Methodologies and
inspection and test plans by relevant authority of project management function.
The ITP will be reviewed periodically during execution of the activity for
effective operation of various quality assurance and quality control activities.
Client if required will approve ITPs.
10.5 Validation of Process:
Validation of various processes will be done at appropriate stages/as per spec.

In the cases where an item cannot be fully verified through inspection and
testing, validation of process will be carried out. Records of process validation
and revalidation shall be maintained including method, equipment and
qualification of person(s) for performing such process.
10.6 Calibration of Measuring and Monitoring Equipment:
The following steps will be followed for calibration of various measuring and
monitoring equipment at field testing laboratory.

SNRP
PLN/Q1801/QC /01 Rev 00
a) Ensure that the adequate care is taken while selecting the measuring and
monitoring equipment with suitable specification, including range to be
measured for the full-scale range of the device, accuracy and robustness,
under specified environmental conditions.
b) Ensures that the initial calibration has been carried out prior to first use, in
order to validate the required accuracy (accuracy and precision). All
instruments shall be calibrated with traceability to National / International
Standard.
c) Test and verify periodically as specified, where appropriate, the software and
procedure controlling automatic test equipment.
d) The Quality function at site will be responsible for calibrations and will prepare
a calibration plan indicating therein the frequency of calibration, method of
calibration, accuracy required and other details as mentioned in the format.
e) Recall periodically for adjustment, repair and recalibration, keeping in
consideration the following:
i. The manufacturer’s specification
ii. Results of prior calibration
iii. The method and extent of use and
iv. Maintain their required accuracy in use
f) Evidence through a record be kept indicating the identification of the
instruments, frequency of recalibration, calibration status.
g) Document and maintain records or evidence to indicate the traceability
Standards of known accuracy and stability, preferably to nationally or

internationally recognized standards, and where such standards do not exist, the
basis used for calibration.
g) All persons responsible for measurement / testing using calibrated equipment

shall ensure that the calibration status of the measuring and monitoring
devices are identified through suitable means on the equipment and shall
take care to safeguard the devices against any adjustments that may
invalidate the calibration status.
10.6.1 Calibration Schedule:
Sl. Equipment Calibration Level Frequency Type of

No. Certificate
1 Load Measuring In accordance External Annually By NABL
Devices- CTM, CBR, with ISO 7500: accredited
Marshall stability part 1 agency at
proving rings site
2 Length Measuring In accordance External Annually By NABL
Devices- Micrometers, with BS EN accredited
Calipers, Steel rulers, 10002: part 4 agency
Dial gauges In House Quarterly In house
3 Time measuring Check against In House Annually In house
Devices- Stop externally
watches calibrated
watches
SNRP
PLN/Q1801/QC /01 Rev 00
4 Temperature Relevant External Annually By NABL

Measuring Devices- standard accredited
Thermometers, agency
Ovens, Water baths
5 Weighing Machines- Relevant External Annually By NABL
Balances, Weights standard accredited
agency
6 Plants- WMM, HMP, Manual with In house / Quarterly In-house

Batching Plant standard hired
weights agency
11.0 HANDING OVER OF WORKS:
Prior to the completion of the project, when substantial completion has taken
place and adequate enough to make the project functionally useful, the project
management, construction management function will start collecting, storing,
updating and retrieving of relevant information of completed works / structures
of the project and ensuring that these information is checked for validity.
The facility will be handed over to the owner in accordance with the contract.
11.1 Tests on Completion
The Tests on Completion will be carried out as per CA

SNRP
PLN/Q1801/QC /01 Rev 00
12.0 CONTROL OF NON-CONFORMING PRODUCT(S) / PROCESS (S):
All project team members are responsible for identifying and reporting any non-
conformity found in process or activities within their area of responsibility. The
non-conformity so found shall be identified by suitable means so as to prevent
its unintended use or delivery.
Action to be initiated for all Internal / External NCR’s within 7 days from the date
of issue. Monthly summary statement to be provided with explanation of aging
NCR’s not closed. Repetition of same or similar non conformity shall be strongly
discouraged.
12.1 Responsibilities for Identification of Nonconforming Products:
For Identification of Product Non conformities:
 All concerned Process User’s / and site Quality department personnel

during execution / inspection.
 For initiation and implementation of Corrective / Preventive Actions:
 All concerned Process User’s / HOD’s at HO and Projects.
 For Disposition of Product Non conformities after verification of corrective

action:
 Site Quality department personnel.
12.2 Identification, Review & Reporting of Product Non conformities:
1) Whenever nonconformity is found or identified, the concerned person will

inform his/her immediate superior about the observation.
2) The superior will inform the Head - Quality Department.
3) Upon information/ or observation during inspection about Product Non

conformity, concerned member of the Quality department will further verify
the discrepancy or Non-Conformity and its existence. If the Non-Conformity
exists then a Non-Conformance report will be made and issued to
concerned product user and subsequently the concerned departmental
head will be informed about the existence of Product Non conformity to
initiate further action(s).
4) Non conformance report will consist of the following information about the
observed Product Non conformity:
a. Non conformity report no., date:

b. Non conformity issued to department:
c. Identification of Non conformity:
SNRP
PLN/Q1801/QC /01 Rev 00
d. Description of Non conformity:

e. Classification of NCR: Minor / Major
f. Disposition of NCR: Repair/Rework/Reject/Use as is
g. Proposed Corrective / or Preventive Action(s): by HOD
responsible for delivery of product.
h. Target date for completion of Corrective/Preventive action(s)
i. Verification status of Remedial/Corrective/Preventive
action(s): by
QM personnel
j. Close out status of Non conformity.
12.3 Disposition:
Type of Disposition will be decided as per the following:

Repair:
If the Structure, material can be used after repair, which will not affect the final
product as specified in the customer requirement, then repair will be done. If
the activity being executed is unsafe to persons working on that activity and the
activity which will result in to deviation of established Environment management
practice, then the necessary remedial action will be taken to prevent harm to
environment / human beings. The approval for such repair action will be taken
from the concerned Authority. The repair action will include appropriate
inspection and testing to verify the conformance of the product after the repair.
Rework:
If a rework is needed to overcome the Non-Conformity then it will be done as
per the approved procedure. This rework will be re-inspected and tested so as
to confirm that Non-Conformity does not exist and the final product is as per the
customer’s specified requirement.
Reject:
If the Non-Conforming structure, equipment, material or activity cannot be
made fit for the process then it will be rejected. If a material, equipment or
activity is found Non-Conforming at receipt, it will be returned to the
manufacturer, supplier or originator. And the Non-Conformance report will be
submitted along with a claim statement for new equipment, material or
document.
Use as is:
In cases of Minor Non- conformities where the Non-Conforming product can be
used for the process, which will not deviate from the customer’s specified
requirement at final stage then no action will be taken and the process will
continue. This concession will be authorized.
12.4 Implementation of Corrective action, Closure of NC’s:
The Corrective and Preventive action will be implemented to eliminate the

cause of existing or potential Non-Conformities in order to prevent their
recurrence.
SNRP
PLN/Q1801/QC /01 Rev 00
12.4.1 Initiation of Corrective Action(s):

Corrective action(s) will be initiated and implemented by concerned process
user’s as per the agreed relevant corrective/preventive action(s) and it will be
ensured that the relevant actions have been implemented by agreed date of
completion. Process user will inform to relevant Quality Team member after
completion of agreed Corrective actions.
12.4.2 Closure of a Nonconformance:

The concerned site Quality department personnel will ensure that the
recommended corrective/preventive actions are undertaken, implemented
and verified. After verification of effectiveness of remedial/corrective
or/preventive action(s) the Non-Conformities will be closed by site Quality
department.
Summary of Non conformities will be maintained and sent to Quality Head-

H.O. every month for further analysis and action.
The flow chart depicted in the subsequent page outline the established
Nonconformity control system.

SNRP
PLN/Q1801/QC /01 Rev 00
R e s p o n s ib ilit y
P ro d u c t u s e r N o n - - C o n f o r m it y Id e n d i t i e d
Q M P e rs o n n e l
P ro d u c t u s e r P r e v e n t e d f r o m u n in t e n d e d
u s e / d e l iv e r y
P ro d u c t U s e r Is s u e o f N o n - - c o n f o r m it y N o n -C o n fo r m a n c e
Q M P e rs o n n e l R e p o rt R e p o rt
H O D /P ro d u c t u s e r T a k e r e m e d ia l a c t i o n
( C o r r e c t io n )
H O D /P ro d u c t u s e r/ R e v i e w o f N C f o r p r o p o s in g
Q M P e rs o n n e l C A /P A
Im p le m e n t a t io n o f C A / P A
H O D /P ro d u c t u s e r w it h in a g r e e d d a t e
Is t h e C A / P A No
Q M P e rs o n n e l v e r if ie d a n d In f o r m t o H O D
f o u n d e f f e c t iv e ?
Yes
Q M P e rs o n n e l C lo s e t h e N C

SNRP
PLN/Q1801/QC /01 Rev 00
13.0 TRAINING:
Training and Evaluation of all Project involved personnel including workmen in a
continuing process to determine the necessary work competence of people to
perform the work effectively and efficiently, Identification of necessary Training
needs and imparting training.
14.0 DISTRIBUTION LIST:

This document will be distributed as per the following distribution list:
S# Department Designation Location
1 Client --- Site
2 Operation Project Manager Site
3 Highway Manager Site
4 Structure Manager Site
3 Quality Manager Site
15.0 LIST OF ATTACHMENTS:

Annexure details Title of Attachment No. of Pages
Annex 1 Quality organization chart 01 No.
Annex 2 List of Attached Formats 01 No.
Annex 2 Attached Formats 44 Nos.
Annex 3 ITP 11 Nos.

1 PQP - SNRP R1

Transféré par

Informations du document

Titre original

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

1 PQP - SNRP R1

Transféré par

Droits d'auteur :

Formats disponibles

Project Quality Plan

Four Laning of Sattanathapuram to Nagapattinam (Design Chainage Km 123+800

Project Quality Plan

DOCUMENT RELEASE AUTHORIZATION

Issued as: CONTROLLED COPY / UNCONTROLLED COPY for information purpose

Revision No.0 Revision date 15.12.20149 Page 1 of 37

Revision No.0 Revision date 15.12.20149 Page 2 of 37

Revision No.0 Revision date 15.12.20149 Page 3 of 37

2.0 PROJECT QUALITY POLICY:

3.0 PROJECT QUALITY OBJECTIVES:

4.0 SCOPE OF SERVICES:

The scope of work is Four Laning of Sattanathapuram to Nagapattinam (Design

 Maintenance of the project for a period as specified in the Contract after

4.1 SALIENT FEATURE OF THE PROJECT:

Four Laning of Sattanathapuram to Nagapattinam (Design

4.1.1. HIGHWAY WORK

Total Project Length Kms 55.76

4.1.2. STRUCTURE WORKS (Main)

Major Bridges Nos. 5+1(with flyover)

Revision No.0 Revision date 15.12.20149 Page 5 of 37

Client National Highway Authority of India (NHAI)

Revision No.0 Revision date 15.12.20149 Page 6 of 37

Product It is defined as result of process

6.0 DOCUMENT AND RECORD CONTROL SYSTEM:

6.1 Document Preparation and Approval:

6.2 Document Issue and Control:

Revision No.0 Revision date 15.12.20149 Page 7 of 37

B. System documents like manuals, procedures, guidelines and formats etc,

C. Documents like drawings, procedures, methodologies, ITPs etc. generated at

These documents shall be handed over to planning by the originator after

6.3 Document Amendment:

Revision No.0 Revision date 15.12.20149 Page 8 of 37

6.4 Record Control System:

Each department will prepare a department wise master list of record

6.5 Control of Documents / Specifications / Drawings of External Origin:

Revision No.0 Revision date 15.12.20149 Page 9 of 37

7.0 PROJECT MANAGEMENT:

WEL will ensure proper co-ordination between Design, Construction and

Revision No.0 Revision date 15.12.20149 Page 10 of 37

8.0 QMS Organization

Project Director is an interface between various HO Service departments and

8.2 Project Management Activities:

 Detailed Planning of Independent Activities

Revision No.0 Revision date 15.12.20149 Page 11 of 37

 Overall Engineering and Design Programming

 Plan, Programme and coordinate procurement

 Construction Planning of the project

Revision No.0 Revision date 15.12.20149 Page 12 of 37

8.3 Assigned Duties and Responsibilities of ‘Project Management

8.3.1 Key Responsibilities of ‘Project Manager’

 Approve project execution work plan and budget

8.3.2 Responsibility of the “Highway/Structure Manager:

Revision No.0 Revision date 15.12.20149 Page 13 of 37

8.3.3 Responsibilities of the ‘Planning Manager:

Revision No.0 Revision date 15.12.20149 Page 14 of 37

8.3.4 Responsibilities of the ‘Quality Manager’:

 Analysis and CAPA to Customer Complaints

Revision No.0 Revision date 15.12.20149 Page 16 of 37

 Carryout hazard identification and risk assessment of all activities and

8.3.6 Responsibility of the ‘Designer’ / ‘External Designer’

 Clarify with management of design function regarding design input and

8.3.7 Responsibilities of the ‘Manufacturer / Supplier’:

Revision No.0 Revision date 15.12.20149 Page 18 of 37