Card Sales & Refunds Quick Guide

VeriFone Vx680

1. Chip & PIn Sales

2. Contactless (Where active)
3. Card not Present (CnP) Sales
4. Refund Process
5. Receipts

For full details, also refer to your main

Vx680 User Guide

IMPORTAnT: To be paid for your card transactions you must submit

them at the end of every working day with the ‘end of Day Procedure’.
See Section 1.13 (page 39) of your main Vx680 User Guide.

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 1. Chip & PIN Sale Process (Cardholder Present)
Chip & PIn Sale Section

When accepting payment by credit or debit card when the cardholder is present at the time of
the transaction. For additional information, also see your main Vx680 User Guide (Section 1.3,
page 12). If your machine is set up in ‘Hotel Mode’ also see Section 1.11, page 32.
For ‘Restaurant Mode’ see section 1.12, page 37.

Step
1
Sale Select the ‘Sale’ option by touching the corresponding blue
Refund touchscreen button.
Batch
Void
You may need to scroll down through the menu by touching the
touchscreen button to find this option.
Step
2
Enter sale
amount
enter the sale value (e.g. for 10.76 key 1076) and press the green
10.76 enTeR key on the bottom row of keypad buttons.
Step
3
Confirm Sale
Amount
10.76
Correct?
Confirm the sale amount is correct. Press the green enTeR key on
the bottom row of keypad buttons for YeS, or the red CAnCeL key
Step for nO and re-enter the sale amount.
4 TOTAL 10.76

Present,
Swipe,key or
Insert the credit or debit card into the front of the terminal with the
insert card
chip first, facing up.

If cash back is enabled for your machine and the card also supports cash back
(i.e. for most debit cards), you will be prompted to enter a cash back amount.
Step
5
MASTERCARD The customer must enter their 4 digit PIn (Personal Identification
10.76
Enter PIN number) - ask them to do this discreetly.

ensure the green enTeR key on the bottom row of keypad buttons
Step
is pressed, after the PIn has been entered.
6

The terminal will connect to elavon to obtain an authorisation.

For information about Sales Receipts, please see part 5 of this guide.

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 2. Contactless (Cardholder Present)
Contactless is a feature on some debit and credit cards that makes purchases quicker and more

Contactless Section
convenient for both retailers and consumers. When making a total payment below a certain limit, a
card featuring Contactless technology can simply be held to the screen of the Vx680 terminal to pay
- rather than inserting the card and entering a PIn.
Although a Contactless transaction does not require a PIn to be entered, from time to time the
terminal will randomly ask that the cardholder undertake a full chip and PIn transaction. This is
designed to limit fraudulent use if it is found that the card has been lost or stolen.
Cards that have the Contactless capability will be denoted by any of the following logos: Contactless Poster A4:Layout 1 05/06/2009 14:53 Page 1

and the
Contactless
symbol:
MasterCard PayPass and Maestro PayPass are trademarks of MasterCard International Incorporated.

Please note that Mastercard Paypass & Maestro Paypass cards may not always use the Contactless
symbol. For additional information also see your main Vx680 User Guide (Section 1.2, page 11).
Step
1 MasterCard PayPass and Maestro PayPass are trademarks of MasterCard International Incorporated.

Sale Select the ‘Sale’ option by touching the corresponding blue

Refund touchscreen button.
Batch
Void
You may need to scroll down through the menu by touching the
touchscreen button to find this option.
Step
2
Enter sale
amount

enter the sale value (e.g. for 10.76 key 1076) and press the green
10.76 enTeR key on the bottom row of keypad buttons.
Step
3
Confirm the sale amount is correct. Press the green enTeR key on
Confirm Sale
Amount the bottom row of keypad buttons for YeS, or the red CAnCeL key
10.76
Correct? for nO and re-enter the sale amount.

Step
4 TOTAL 10.76
Ask the Cardholder to tap their Contactless card on the screen of
Present,
the terminal. All of the green LeD lights on the screen will illuminate
Swipe,key or to confirm the card’s data has been captured.
insert card

Step
5

The terminal will connect to elavon to obtain an authorisation.

For information about Sales Receipts, please see part 5 of this guide.
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 3. Card Not Present (CNP) Sale Process
Card not Present Section

When accepting payment by credit or debit card when the cardholder is not present at the time of
CnP Sale Section

the transaction e.g. telephone order / mail order. For additional information, also see your main
Vx680 User Guide (Section 1.6b, page 24).

Step
1
Sale Select the ‘Sale’ option by touching the corresponding blue
Refund
touchscreen button on the bottom row of keypad buttons.
Batch
Void
You may need to scroll down through the menu by touching the
touchscreen button key to find this option.
Step
2
Enter sale
amount

10.76 enter the sale value (e.g. for 10.76 key 1076) and press the green
enTeR key on the bottom row of keypad buttons.
Step
3
Confirm Sale
Amount
10.76 Confirm the sale amount is correct. Press the green enTeR key on
Correct?
the bottom row of keypad buttons for YeS, or the red CAnCeL key
for nO and re-enter the sale amount.

Step
4 TOTAL 10.76
Key in the full card number from the front of the card.
Use the yellow CLeAR key to correct any mistakes, or press the
Present,
Swipe,key or
insert card
green enTeR key on the bottom row of keypad buttons to confirm
the card number.

Step
5 enter the expiry date MMYY and press the green enTeR key on
Enter
expiration the bottom row of keypad buttons.
date
(MMYY)
Note: The terminal may also ask for an Issue Number printed
1214 on certain types of debit cards.

Step
6
Is The screen will ask whether the customer is present.
customer
present? For all Cardholder not Present (CnP) transactions press the red
CAnCeL key on the bottom row of keypad buttons to select nO.

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 3. Card Not Present (CNP) Sale Process, continued

Card not Present Section

For every CnP transaction you will be asked to key in the CVV2 number (Card Security Code)
- the last 3 digits (4 digits on American express) found on the signature strip on the reverse of
the card.

Step
7 Not Present
If the customer can provide the CVV2 number touch the blue
Present

Illegible
touchscreen button next to PReSenT, key in the CVV2 number
Absent and press the green enTeR Key on the bottom row of keypad
CVV2 NUMBER IS...
buttons.

Note: If there is no CVV2 number touch the blue touchscreen button next to NOT PRESENT
or if your customer cannot read the CVV2 number touch the blue touchscreen button next
to ILLEGIBLE. In either case continue to Step 9. You will be charged an Exception Fee if the
CVV2 number is not provided on CNP transactions - refer to your Schedule of Fees.

Step
8 This step refers to AVS (Address Verification Service). enter the
Enter
customer customer’s house number and press the green enTeR key on the
address bottom row of keypad buttons. If a house name, leave blank and
912 press the green enTeR key on the bottom row of keypad buttons.

Note: This service is not available to merchants in the Republic

Step of Ireland, who should press the green ENTER key on the
9 bottom row of keypad buttons, to continue.
Enter
customer
postal
code
You will then be asked for the customer’s postcode. Only enter
912 the numbers from the customer’s postcode. e.g. for B91 2AA, key
912 and press the green enTeR key on the bottom row of keypad
Step buttons.
10

The terminal will connect to elavon to obtain an authorisation.

For information about Sales Receipts, please see part 5 of this guide.

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 4. Refund Process
Refund Process Section

A ‘Refund’ is when the value of a transaction is credited back to a card for a sale that may have
been processed earlier in the day or on a previous date, for example, when goods are returned.

Step
1
Sale Select the ‘Refund’ option by touching the corresponding blue
Refund
touchscreen button.
Batch
Void
You may need to scroll down through the menu by touching the
touchscreen button key to find this option.

Step
2 enter the refund value (e.g. for 10.76 key 1076) and press the
Enter amount green enTeR key on the bottom row of keypad buttons.

As soon as the refund has been processed the terminal will print the
10.76
Merchant Copy of the receipt which the customer must sign.

Step
3 TOTAL 10.76 Insert the credit or debit card into the terminal with the chip first,
facing upwards OR swipe the card or key the card number.
Present,
Swipe,key or
insert card Note: Refunds cannot be processed as a Contactless type
transaction.

Step
4
Is the
signature The terminal will ask you to verify that the signature is valid and
valid?
matches that on the card. If it does, press the green enTeR key
on the bottom row of keypad buttons for YeS, or the red CAnCeL
key for nO.

For information about Refund Receipts, please see Part 5 of this guide.

For further information regarding Refunds, see Section 1.8 (page 27) of your main Vx680
User Guide.

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 5. Receipts
Sales Receipts
When the transaction has been authorised the terminal will print the ‘Merchant Copy’

Receipts Section
sales receipt. Keep the receipt safe and secure for 18 months as you may be asked to
provide it in the event of a ‘Chargeback’ (i.e. any query raised by the cardholder or the
card issuer).

Secondly, the terminal will print the ‘Customer Copy’ sales receipt, this must be given to
your customer in addition to any other invoice receipt that you may provide.

For manually keyed transactions (see section 1.6a, page 22 in your main Vx680 User
Guide) please hand the Merchant Copy of the receipt to the customer to sign. Compare
the signature on the back of the card with the signature on the receipt.

Note: You will be charged an ‘Exception Fee’ if the customer’s PIN is not used to
verify the transaction (e.g. for a swiped or keyed card transaction) - refer to your
Schedule of Fees

Refund Receipts
When a refund is processed, the terminal will print the Merchant Copy of the receipt. You
must hand the Merchant Copy of the receipt to the customer to sign. Compare the signature on
the back of the card with the signature on the receipt.

If you are satisfied that it is correct, select enter, and retain the signed receipt for your
records. The Customer Copy is printed next.

Tear off the Customer Copy and hand this and the card to the cardholder. The terminal
will go back to the Main Menu.

Referral Transactions
Occasionally you will receive a referral response message through your card machine,
advising you to contact the Elavon Authorisation Centre (‘Call Auth Centre’), to obtain a
manual authorisation. Please call immediately in order to proceed with the transaction.
Telephone: 0845 850 0197 (UK) or 1 850 30 31 30 (ROI). You may be asked for some
further information and you will be given an Authorisation Code. Follow the instructions in
your main Vx680 User Guide (Section 1.7, page 26).

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 If undelivered please return to:
TRAnSAX Merchant Services
Certegy Ltd
Tricorn House
51– 53 Hagley Road
Birmingham
B16 8TU

FIS is a trading name of Certegy Ltd, Registered in england, no.4215488 and Certegy (Ireland) Ltd, Registered in the Republic of Ireland, no. 126879.
Services are covered by the Financial Ombudsman Services (in the UK).
Calls to and from the company may be recorded for quality purposes. Part of FIS (Fidelity national Information Services Inc.)
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