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VETERANS MEMORIAL MEDICAL CENTER

A Modern Hospital with a Heroic Heritage

CITIZENS’ CHARTER
The Veterans Memorial Medical Center Citizens’
Charter serves as a guide for our clients- the veterans
and their dependents- including non-veteran patients in
availing hospitalization benefits provided by VMMC.
The Charter embodies VMMC’s Mandate, Vision,
Mission, Service Pledge and an array of services for
our clientele. This affirms our unwavering commitment
to provide the best medical services to the so-called
“living heroes” of our land.
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TABLE OF CONTENTS
Page
Our Mandate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Our Vision - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Our Mission - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Our Service Pledge - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
Availability of Services - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
New Services Available - - - - - - - - - - - - - - - - - - - - - - - - - - - 5
PATIENT CARE SERVICES:
Guidelines in Consultation- - - - - - - - - - - - - - - - - - - - - - - - - 6
Guidelines in Admission of Patients - - - - - - - - - - - - - - - - - - - 7
Guidelines in the Discharge of Patients - - - - - - - - - - - - - - - - 8
Who are Eligible to Apply for Hospitalization Benefits at VMMC?- 9
How to Apply for VMMC Patient ID - - - - - - - - - - - - - - - - - - 11
Documents Required for Veterans in Getting VMMC Hospitalization ID
(Green Card)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12
Documents Required for Veteran Dependents in Getting VMMC Patient ID
(Yellow Card) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
SERVICE STANDARDS
Outpatient Service- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16
Emergency Ward- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
Medical Social Worker Service- - - - - - - - - - - - - - - - - - - - - 18
Medical Administrative Section - - - - - - - - - - - - - - - - - - - - - 19
Accounting Section - - - - - - - - - - - - - - - - - - - - - - - - -- - - - 20
All OPS Patients - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21
OPS LABORATORY - - - - - - - - - - - - - - - - - - - - - - - - - - - 22
CLIENT FEEDBACK FORM - - - - - - - - - - - - - - - - - - - - 23

The VMMC Citizens’ Charter Team - - - - - - - - - - - - - - - 24

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OUR MANDATE

The Veterans Memorial Medical Center by

virtue of Public Law 865-80th U. S. Congress
and through various amendments and
programs introduced
is tasked to provide the best
medical care and treatment
to the veterans and their dependents.

OUR VISION

VMMC envisions to render premier medical services

to the veterans and their dependents through a
comprehensive health care system characterized by
excellence, dedication and commitment.

OUR MISSION

1.PATIENT CARE: To provide the best medical care and treatment

to eligible veteran patients and their dependents.

2. EDUCATION AND TRAINING: To provide an integrated,

comprehensive and progressive educational training program in the
medical and allied fields not only among its staff and personnel but
also residents, interns, and undergraduate students.

3.RESEARCH: To develop and muster research capabilities of the

Medical Center by initiating, encouraging, and promoting basic and
clinical research.

4. CIVIC ACTION AND OUTREACH PROGRAMS: To provide basic

medical services to nearby communities and to support the civic
action program of the national government.
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OUR SERVICE PLEDGE

We the officials and employees of the Veterans

Memorial Medical Center do hereby pledge to render the
best medical services primarily to the veterans, their
dependents and the public with utmost care and concern,
unconditional love, dedication and commitment, imbued
with courtesy and professionalism.

All these we pledge because your wellness is our

foremost concern for we acknowledge you as “the living
heroes” of our land.

AVAILABILITY OF SERVICES

Administrative Services:
Mondays to Fridays except Holidays
8:00 A.M. to 4:30 P.M. (No Noon break)
Outpatient Services:
Mondays to Fridays except Holidays
8:00 A.M. to 4:30 P.M. (No Noon break)

Medical Services:
24 hours everyday
7 days a week
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NEW SERVICES AVAILABLE

 Pain Clinic
 Cancer Clinic
 Nutrition Clinic
 Blood Bank
 Diabetic Clinic
 Renal Dialysis
 Laryngeal Center
 Cobalt Therapy
 CT Scan
 Magnetic Resonance Imaging (MRI)
 Ultra Sound
 Gamma Camera
 Bronchoscopy
 Gastroscopy
 Colonoscopy
 Laparoscopy
 Arthroscopy
 Yag and Argon Laser
 Ecumenical Chapel and Prayer Room
 Provision of Available Maintenance Drugs and
Medicines to Veterans and Veteran Dependents
 Breast Feeding Program
 TB DOTS
 Mother – Baby Friendly
 Wellness Clinic
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GUIDELINES IN CONSULTATION

VETERANS AND VETERAN DEPENDENTS

 Present your valid ID (Veteran’s ID, PVAO Pensioner’s
ID, AFP Retiree’s ID or get your VMMC Patient ID -
Green Card(For veterans) –Yellow Card (For veteran
dependents)
 Proceed to DFM&OPS Information Desk Clerk for
your number and clinic assignment.
 Give your number to the Nurse or Nursing Attendant
In Charge in the clinic.
 Wait until your name is called and seen by the
assigned physician
 If patient is for admission, physician directs patient
to the Patients Control Unit (Ground Floor, Main
building) for ward assignment.
 If patient is not for admission, physician gives
prescription and directs patient to OPS Pharmacy to
get medicines.

NON-VETERAN PATIENTS
 Secure authority for consultation at the Office of the
Director
 Pay the consultation fee at the Cash Section
 Proceed to the Office of the Head, Department of
Family Medicine and Outpatient Service for consultation.
 If patient is for admission, proceed to Medical
Administrative Section (Ground Floor, Main
Building).
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GUIDELINES IN ADMISSION OF PATIENTS

VETERANS AND VETERAN DEPENDENTS

 Secure referral for admission from
Outpatient Service Clinic Physician
 Present referral for admission to the Chief,
Medical Administrative Section (Ground
Floor, Main Building).
 Chief, MAS directs patient to Patients
Control Unit for Admission
 Admitting Clerk instruct patient to fill up
Patient Information Sheet(PIS), Issues
Admission Slip and assist patient to report to
assigned ward.

NON-VETERAN PATIENTS

 Secure authority for admission at the Office

of the Director
 Present authority for admission to the Chief,
Medical Administrative Section(MAS)
 Chief, MAS directs patient to Patients
Control Unit
 Admitting Clerk assists patient to report to
assigned ward.
 If patient is on emergency case, admitting
clerk admits patient upon presentation of
E-Ward Consultation Sheet.

-5-
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GUIDELINES IN THE DISCHARGE OF PATIENTS

VETERANS AND VETERAN DEPENDENTS

 Secure patient’s Clearance Sheet from the Nurse
Station
 Proceed to Billing Unit for settlement of Hospital
Bill
 For Philhealth Member/Dependent- Submit the
requirements to avail of benefits.
 Present the Clearance Sheet at the Nurse Station
 Present the Clearance Sheet to the Guard at the
Lobby.

NON-VETERAN PATIENTS

 Secure patient’s Clearance Sheet from the Nurse

Station
 Proceed to Billing Unit for settlement of Hospital
Bill
 For Philhealth Member/Dependent-Submit the
requirements to avail of Philhealth benefits
 For government employee- Secure certificate of
employment for the necessary discount.
 Secure Order of Payment
 Proceed to Cash Section (Ground Floor) for
Payment
 Present Official Receipt to Billing Clerk
 Present the signed Clearance Sheet at the Nurse
Station
 Present Clearance Sheet to the Guard at the Lobby.
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WHO ARE ELIGIBLE TO APPLY FOR

HOSPITALIZATION BENEFITS AT VMMC?
A. VETERANS – any person who fall under any of the following
categories.
1. USAFFE veterans with wartime service
2. Recognized World War II guerillas in the Philippines
whose names appear in the US approved
reconstructed rooster of 1948.
3. Deserving Guerilla.
4. Members of the Philippine Expeditionary Forces t
Korea(PEFTOK)
5. Philippine Scouts who were in the service prior to October
6,1945.
6. New Philippine Scouts who were in the service prior to July
4, 1946 and other World War II veterans with approved
claims at the Philippine Veterans Affairs Office.
7. Hukvets carried in the HUKBALAHAP Rooster under PD
1207 and with approved claims at PVAO.
8. Members of the Philippine Revolutionary Forces who
took up arms against the Spaniards and the Americans
during the Philippine Revolution.
9. Members of the Philippine Civic Action Group (PHILCAG) to
Vietnam.
10. Disabled veterans receiving disability
compensation/pension under RA 6948.
11. Military Retiree who joined the AFP before May 26, 2007;
who was honorably discharged/ separated with at least 6
years in military service.
12. Members of the Philippine Constabulary with at least 6
years cumulative active service; who was absorbed by the
Philippine National Police in 1991 (now under the DILG).
13. Members of the Coast Guard Unit(PN) with at least 6 years
cumulative active service; who later joined Philippine Coast
Guard (now under DOTC) who was honorably separated
fro the service.
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14. Military Retiree with a minimum cumulative active service of 20

years ; who have joined the AFP after May 26, 2007 provided
that he was honorably discharged (RA 9396).

B. VETERAN DEPENENTS
1. Spouse-legitimate wife/husband or unremarried widow/er
of the aforementioned veteran.
2. Children-Legitimate, illegitimate, and/or legally adopted
Unmarried child/ children below 18 years old of the
aforementioned veteran; or legitimate,illegitimate and /or
legally adopted unmarried child/children children
regardless of age who are physically/mentally
incompetent/disabled before reaching the age of 18.
4. Parents-natural/adoptive parents or loco parentis
of the aforementioned veteran, regardless of the
veteran’s status.
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HOW TO APPLY FOR VMMC PATIENT ID

 Applicant must bring documentary

requirements as evidence of being a veteran or
veteran dependent and two (2) pcs. recent 1x1
picture for veteran/dependent wife/parents,
three (3) pcs recent 1x1 for dependent
children.
 Proceed to Medical Social Work Service,
Outpatient Section
 Get a number from Medical Social Service Welfare
window and wait.
 Enter the interview room when your number is
called.(Only one companion is allowed)
 Applicant with complete documents will be issued
VMMC Hospital ID immediately and can already avail
of medical benefits.
 Applicant with incomplete documents will have to
secure needed papers.
 Applicant who lost his/her VMMC Hospital ID will
have to submit the following:

 Notarized Affidavit of Loss

 Valid PVAO Pensioners ID
 Valid AFP Retirees ID
 Government Issued ID
 One(1) latest 1x1 picture

“It is incumbent upon us to care for our noble patriots who, at the risk
of life and limb, braved the perils of combat to defend our nation.”
Pres. CORAZON C. AQUINO
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DOCUMENTS REQUIRED FOR VETERANS IN GETTING VMMC

HOSPITALIZATION ID

WORLD WAR II (USAFFE, GUERILLA, OLD PHILIPPINES SCOUT)

 VALID PVAO PENSIONER’S ID (WITH PHOTOCOPY)

 CERTIFICATE OF APPROVED CLAIM(PVAO)
 3 (1X) NEW I.D. PICTURES
 PERSONAL APPEARANCE

POST WORLD WAR II

 PEFTOK(KOREAN)/PHILCAG(VIETNAM)
 VALID STATEMENT OF MILITARY SERVICE FROM OTAG
 G.O/S.O
 3 (1X) NEW I.D. PICTURES
 PERSONAL APPEARANCE

AFP RETIREE

 VALID AFP RETIREE ID (WITH PHOTOCOPY)

 G.O/S.O (RET.ORDER)
 3 (1X) NEW I.D. PICTURES
 PERSONAL APPEARANCE
AFP MEMBERS ENLISTED PRIOR TO MAY 26, 2007 WHO WERE
HONORABLY DISCHARGED/SEPARATED/REVERTED/POSTH
(AFTER 6 YEARS OF ACTIVE MILITARY SERVICE)

 GOV’T ISSUED I.D

 AFP I.D (FOR CDD) (WITH PHOTOCOPY)
 CERTIFICATION FR. OTAG(NRD)
 G.O/S.O
 3 (1X) NEW I.D. PICTURES
 PERSONAL APPEARANCE

AFP MEMBERS ENLISTED AFTER MAY 26, 2007 WHO HAVE AT

LEAST 20 YEARS MILITARY SERVICE (RA 9396)

 VALID AFP RET. ID. (WITH PHOTOCOPY)

 G.O/S.O (RET. ORDER/POSTH/CDD ORDER)
 3 (1X) NEW I.D. PICTURES
 PERSONAL APPEARANCE

FORMER MEMBERS, PC, PN, PAF, PA ABSORBED BY

PNP/TRANSFERRED TO PCG

 VALID PN/PCG RETIREE’S I.D(WITH PHOTOCOPY)

 STATEMENT OF SERVICE FR. PNP/PCG
 CERTIFICATION FROM NRD, OTAG(GHD)
 G.O./S.O (RET. ORDER/POSTH.DISCH)
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 3 (1X) NEW I.D. PICTURES

 ABSORPTION ORDER
 PERSONAL APPEARANCE

REMINDER:
BRING AND PRESENT ORIGINAL AND PHOTOCOPIES OF DOCUMENTS AND 3 NEW(1X) I.D
PICTURES TO THE VMMC SOCIAL SERVICES FOR CARD ISSUANCE
FOR EMERGENCY CASES, PROCESSING OF I.D CARDS CAN BE DONE AT THE EMERGENCY
WARD
FOR CONFINED PATIENTS PROCESSING OF I.D CARD WILL BE DONE AT THE SOCIAL
SERVICE MAIN OFFICE ROOM 228 SECOND FLOOR/ OR AT THE RESPECTIVE WARDS
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DOCUMENTS REQUIRED FOR VETERAN DEPENDENTS

IN GETTING VMMC PATIENT ID (YELLOW CARD)

A. SPOUSE
 VALID VMMC PATIENT’S I.D (GREEN CARD OF
VETERAN OR SUPPORTING DOCUMENTS
 CENOMAR OF VETERAN
 VALID PVAO PENSIONER’S ID/AFP DEPENDENT I.D.
AFP LEGAL BENEFICIARY I.D (WITH PHOTOCOPY)
 MARRIAGE CONTRACT FROM LCR/NSO-
ORIGINAL(WITH PHOTOCOPY)
 3(1X1) NEW ID PICTURES
 DEATH CERTIFICATE OF FIRST SPOUSE(ORIGINAL)
(IF THE APPLICANT IS SECOND SPOUSE)
 DECLARATION OF BENEFICIARIES
(IF SURVIVING SPOUSE)
 PERSONAL APPEARANCE

B. CHILD/ CHILDREN
 UNMARRIED CHILDREN
BELOW 18 yrs. old
 VALID ID/AFP RETIREE/S DEPENDENT I.D
 (SCHOOL I.D)(WITH PHOTOCOPY)
 BIRTH CERTIFICATE FROM LCR/NSO-ORIGINAL
(WITH PHOTOCOPY)
 3(1X1) NEW I.D PICTURES
 PERSONAL APPEARANCE

C. ADDITIONAL
 MEDICAL CERTIFICATE(IF NEEDED) FOR PERMANENT
DEPENDENTS
 PUF-PENSIONER’S UPDATED FORM
 PHILHEALTH(DECLARED AS BENEFICIARY)
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D. PARENTS
 SUPPORTING DOCUMENTS OR GREEN CARD OF
VETERAN
 BIRTH CERTIFICATE OF VETERAN FROM
NSO(ORIGINAL)(WITH PHOTOCOPY)
 ANY VAILD GOVERNMENT ISSUED ID WITH
PHOTOCOPY
 3(1X1) NEW I.D PICTURES
 PERSONAL APPEARANCE

OTHERS

CHANGE /RENEWAL OF CARD

 SURRENDER OLD GREEN/YELLOW CARD
 2(1X1) NEW I.D PICTURES
 PERSONAL APPEARANCE

REPLACEMENT OF LOST CARD

 AFFIDAVIT OF LOSS
 2(1X1) NEW I.D PICTURES
 PERSONAL APPEARANCE
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LOCATION: OUTPATIENT COMPLEX

What are the Requirements:
Schedule of Availability of Service:
Valid VMMC Patient’s ID Card
Monday – Friday: 8:00 a.m. -4:30 p.m.
Duration: 10 minutes minimum: 65 minutes maximum
Who may avail of the Service: VETERANS and
VETERAN DEPENDENTS

How to avail of the Service:

STEP
APPLICANT / CLIENT SERVICE PROVIDER DURATION OF PERSON IN FEES FORM
ACTIVITY CHARGE
(Under normal
circumstances)
1 Present valid VMMC ID to Clerk Verify ID and give priority number
At the Information Counter. and advice patient to proceed to 5 minutes Information Clerk None
Get priority number. specified clinic.

2 Proceed to waiting area of Locate medical chart and bring it

designated clinic and wait for to the specified clinic. 10 minutes Records Clerk
your name to be called.

3 Proceed to assigned doctor for Take history and vital signs 10 minutes Nurse/Physician
consultation/treatment Examine, diagnose, treat patient 20 minutes Doctor

4 Proceed to Pharmacy for Dispense medicines or Pharmacist or

Prescibed medicines or to Do the required procedures 20 minutes Concerned
specified departments/clinics department/clinic
for diagnostic procedures

END OF TRANSACTION
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LOCATION: EMERGENCY WARD Who may avail of the Service: EMERGENCY CASES
Schedule of Availability of Service: What are the requirements: VALID VMMC PATIENT’S ID CARD
MONDAY – SUNDAY : 24/7 Duration: 4 HOURS

How to avail of the Service:

Step PATIENT Service Provider Duration of Activity Person In Charge Fees Form

1. Triage area:
Category 1 Nurse and Doctor Immediate and
(Immediately life-threatening) simultaneous assessment Nurse and Doctor None EWARD Chart
and treatment
Category 2 Nurse and Doctor
( Imminently life threatening or
Assessment and treatment Nurse and Doctor EWARD Chart
Important time-critical treatment or with 10 minutes
very severe pain)
Category 3
( Potentially Life threatening or Nurse and Doctor
Situational Urgency or Human Assessment and treatment Nurse and Doctor EWARD Chart
Practice mandates the relief of severe with 30 minutes
discomfort
Category 4or distress within thiry
minutes
( Potentially serious or Situational
Assessment and treatment Nurse and Doctor
Urgency or Significant complexity or Nurse and Doctor EWARD Chart
with 60 minutes
severity or distress within one hur)
Category 5
(Less Urgent or Clinico- EWARD Chart
administrative problems) Nurse and Doctor Nurse and Doctor

2. Fill out charts and make laboratory Nurse, Doctor, Medical

and diagnostic requests, carry out Technician, Radiology EW Chart
10 minutes Nurse and Doctor
doctors orders Technician

3.
Follow up results Nurse and Doctor Lab and radiology forms
After1 hour request Nurse and Doctor

4.
Disposition of patients Nurse and Doctor 1 hour Nurse and Doctor
EWARD Chart Transfer
Forms
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LOCATION: MEDICAL SOCIAL WORK SERVICE-DFM OPS

Who may avail of the service: RP VETERANS AND THEIR DEPENDENTS
What are the requirements:
Schedule of Availability of Service: Documentary evidences as proof of being a veteran or veteran dependent
Monday –Friday: 8:00 a.m. -4:40 p.m. Recent 1x1 picture (3 copies)
Duration: 40 minutes
How to avail of the Service:
Step Applicant/Client Service Provider Duration of Activity Person In Charge Fees Form
(Under Normal
Circumstances)
Get a number from the
1 MSWS window. Prepare Social Welfare None
documents while waiting for Assistant
your turn.
When number is called, Validate documents and Social Worker/Social Application for
2 present complete interview applicant if eligible 1 5 minutes Welfare Assistant Hospitalization
requirements. Benefits Form
Sign Interview form. Prepares VMMC Patient ID Social Worker/Social
3 Have picture taken and Cardex. Take digital 10 minutes Welfare Assistant
picture of applicant
Sign ID Card and Cardex Social Worker/Social
4 Affix Thumb Mark Assists Applicant 5 minutes Welfare Assistant Cardex

Listen to instruction and Orients veteran/dependent Social Worker/Social

5 seek clarification Re: Hospitalization Benefits 10 minutes Welfare Assistant

Social Worker/Social
6 Receive VMMC Patient ID Release ID Welfare Assistant

r R Social Worker/Social
7 e Encode data at MEDIX SWelfare Assistant
R o
R o
e END OF TRANSACTION
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LOCATION: MEDICAL ADMINISTRATIVE SECTION (MAS)

REGULAR ADMISSION Who May Avail of the Service: RP VETERAN
Schedule of Availability of Service: Monday – AND VETERAN DEPENDENTS What are the requirements:
Friday: 8:00 a.m. -6:00 p.m. Saturday/Holiday: 8:00 Valid VMMC Patient’s ID,Member Data Record(Philhealth MDR) (for non
a.m. -4:30 p.m. veteran)
Duration: 50 minutes

How to avail of the Service:

Duration of
Step Applicant/Client Service Provider Activity (Under Person In Charge Fees Form
Normal
Circumstances)
Present valid patient’s ID card Receive referral and instruct Patient’s
1 and referral for admission from patient to properly fill up Patient Admitting Clerk Information
OPD clinic physician and Information Sheet (PIS) None Sheet(PIS)
Emergency Ward. 5 minutes

Fill up Patient Information Check accuracy of the Patient Admission Slip

2 Sheet (PIS) Information Sheet. Encode PIS Admitting Clerk Form
and generate admission slip. 10 minutes

Assign service, ward and bed to

3 patient Admitting Clerk
10 minutes

Read and sign the Proper Waste Instruct patient to read and sign the Appropriate
4 SegregationForm and Patients Proper Waste Segregation Form and Admitting Clerk VMMC Form
Rights and Obligation Patient’s Rights and Obligation 5 minutes

Read and sign the Financial Issue and instruct civilian patients to Appropriate
5 Agreement Form read and sign the Financial Admitting Clerk VMMC Form
Agreement Form 5 minutes

Issue Patient’s Philhealth Form and

instruct patient to properly fill up said Admitting Clerk Philhealth Form
6 form and submit the same to Accounting 5 minutes
Section for further evaluation

Proceed to assigned ward Accompany/ assist patient to assigned

7 ward 10 minutes Nursing Attendant

END OF TRANSACTION
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ALL DFM-OPS PATIENTS

IMPORTANT REMINDERS:
(MGA MAHALAGANG PAALALA)

ALL LABORATORY CONCERNS ARE ENTERTAINED AT THE OPD

LABORATORY LOCATED AT THE DFM-OPS COMPLEX
(Lahat ng Pangangailangan hinggil sa Laboratoryo ay ilapit sa
OPS Laboratory na matatagpuan sa DFM-OPS Building)

WE WILL BE GLAD TO ASSIST YOU FOR THE FOLLOWING

LABORATORY SERVICES:
(Malugod po namin kayong tutulungan sa mga sumusunod na
serbisyo ng LABORATORYO)

 BLOOD EXTRACTION
Pagpapakuha ng Dugo
 RECEIVING OF SPECIMENS
Pagtanggap ng Specimens
 SCHEDULING OF LABORATORY TEST
REQUESTS
Pag-tatakda ng Requests

Department of Pathology
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OPS LABORATORY
 BLOOD EXTRACTION
 RECEIVING OF SPECIMEN
 SCHEDULING OF LABORATORY REQUESTS
SCHEDULE OF SERVICES
SERVICES Days and Time
BLOOD EXTRACTION-Monday to Friday except Holidays
Pagpakuha ng Dugo- Lunes hanggang Biyernes maliban pag Pista Opisyal
 7AM-11AM: Fasting Blood
 7AM-2:30PM: Non Fasting
 7AM-3:00PM: Immunology

RECEIVING OF SPECIMEN- Monday to Friday except Holidays

Pagtanggap ng Specimen-Lunes hanggang Biyernes maliban Pista Opisyal
 7AM-4:00PM
 Urine
 Stool
 Sputum

SCHEDULING OF REQUESTS-Monday to Friday except Holidays

Pag iskedyul ng Request – Lunes hanggang Biyernes maliban Pista Opisyal
7AM-4:30PM

REQUIREMENTS FOR LABORATORY TRANSACTIONS

Mga Dapat Dalhin Bago Pumunta ng Laboratoryo
1. All laboratory request forms shall only be honored from an authorized
physician of VMMC, duly signed
2. All laboratory requests shall be encoded in the computer using the Hospital
Information System (HIS) by their requesting physician or nurse on duty,
Written in official lab request form of the hospital.
* For Laboratory request forms coming from other
facilities/institution/hospitals, patients are advised to a new
laboratory request from the clinics.
3. Special lab test like PSA, HBA1c etc. shall be countersigned by the Head,
Asst. Head of DFM-OPS.
4. For lab request encoded by the physician in the computer, all patients are
 22

advised to proceed to DFM-OPS Satellite Lab to print their official request

form. For written official lab req. forms, examinations desired should be
clearly checked (original & duplicate copies of the lab. request form)
5. Official Veterans ID shall be presented for patient’s demographic profile
( Patient’s full name/DOB/ID #/ Category)
6. All Lab request for civilian patients shall be accepted after paying the
corresponding fees.
7. All lab request forms of indigent patients must present necessary
documents coming from the DSWD or VMMC for verification of their
status.
IMPORTANT REMINDERS TO OPD PATIENTS
Mga Mahalagang Paalala sa Mga Pasyente sa OPS
1. Releasing of Lab Results:
Routine Rest—2 working days
Immunology Test/Special Test—1 week(7 working days)-PSA,Anti HBS,
HBsAy,Anti HCV,FT3,FT4,TSH, Thyroglobulin, CEA, Calcium etc.
AFB– 2 working days
Culture & Sensitivity– 1 week(7 working days)
PCR analysis—1 month

Official Laboratory Test Results are automatically released/ forwarded to the

Clinics where you are scheduled for Check-up.
Ang mga Resulta ng inyong Lab Tests ay pinapadala sa mga Klinika kung saan
kayo ay naka-iskedyul bumalik.
Mangyari lamang po na tayo ay sumunod sa ating mga patakaran upang
maiwasan ang hindi pagkakaunawaan.

MARAMING SALAMAT PO!

Department of Pathology
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CLIENT FEEDBACK FORM

Upang lalo pang mapabuti ang aming serbisyo, nais naming malaman ang
inyong opinion at kuro-kuro. Mangyari lamang na sagutan ang ilang
katanungan tungkol sa aming serbisyo at ihulog ito sa Suggestion Box o kaya
ibigay sa Public Assistance Desk.
 NAME (Pangalan)______________________________
 ADDRESS (Tirahan)______________________________
 PHONE NUMBER ______________________
 E-MAIL ADDRESS _________________________
 Office Transacted Business with(Opisinang Binisita)
____________________________________________________________
______________________________________________

 What is your comment?(Ano po and inyong papuri o reklamo?)

____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________
 What would you like us to do? (Ano po ang gusto ninyong gawin
namin?______________________________________________________
____________________________________________________________
____________________________________________________________
__________________________

SIGNATURE (Lagda) ________________________

DATE (Petsa)____________________________

WOULD YOU LIKE A WRITTEN REPLY? (Nais ninyo po ba ng sagot na

nakasulat? ___YES (OO) ___NO (Hindi)
 24

The VMMC Citizens’ Charter Team

MRS. DOLORES M. GERONIMO
Team Leader

MS. FLORDELIZA M. BAUTISTA

Deputy Team Leader
MS.IDA BELEY
MS. HELEN G. COCSON
DR. BALTAZAR A. VILLARAZA
DR. ELOISA S. DE GUIA
DR. GABRIEL T. ESPINOSA
MYRA D. VICTOLERO
MR. JUANITO S.MONTEFALCON
Members
 25

VETERANS MEMORIAL MEDICAL CENTER

North Avenue, Diliman, Quezon City
Date Established: November 20, 1955
Telephone: 927-64-26 to 45
Fax No. 920-24-87
Hotline: 927-64-26 local 1511
Website: www.vmmc.gov.ph
E-mail: veteransmed@gmail.com