CERTIFCATE COURSE IN BASIC HOUSEKEEPING SKILLS

CURRICULUM/SYLLABUS
This program is aimed at training candidates for the job of a “Housekeeping Attendant-Manual Cleaning”, in
the “Tourism and Hospitality” Sector/Industry and aims at building the following key competencies amongst
the learner

1. To demonstrate how to prepare for performing
housekeeping operations manually in any
facility/property.
2. To clean floors, toilets & bathrooms manually
and replenish supplies
3. To clean furniture, fittings and other vertical
surfaces manually
4. To demonstrate how to maintain any area
assigned, neat and tidy
5. To efficiently collect various types of wastes and
dispose them properly
6. To demonstrate how to clean pantry and canteen
area
7. To report, record and prepare documentation
required for the smooth function of the role
8. To give a positive impression of oneself and the
organization
9. To work effectively with others
10. To maintain safe, hygienic and secure
environment

This course encompasses 10 out of 10 National Occupational Standards (NOS) of “Housekeeping Attendant-
Manual Cleaning” Qualification Pack issued by “Tourism and Hospitality Skill Council”.

S. Topic/Module Duration Key Learning Outcomes Corresponding

No (in Hours) NOS Code

1. Introduction to  Introduction to the Sector and subsectors

Housekeeping  Introduction to the trade
 Importance and role of a Housekeeping
Attendant
2. Prepare for THC / N 0209
 Identify the types of surfaces to be cleaned
performing
 How to inspect a work area to decide what
housekeeping
cleaning it needs and the best way of
operations
carrying this out
manually
 Assess and obtain requirement for
housekeeping equipment and consumables
 Identify and use requirement of Personal
Protective Equipment to be used
 Choose the appropriate equipment and
materials for a given task
 Follow the instructions and procedures for
entering and leaving the workplace
 Plan the sequence for cleaning the area
 Identify and follow specific requirements
for housekeeping activities in different
parts of the work area assigned

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  Follow the manufacturer's instructions for
using any tools, equipment, consumables
and cleaning agents
 Carry cleaning items, and cleaning supplies
as per procedure
 Disinfect equipment and supplies
appropriately
 Ensure High levels of personal hygiene
throughout the cleaning process
 Uses sign boards for caution and work in
progress in the concerned area
 Complete checklists and records for
preparation for housekeeping duties
3. Clean floors, toilets  Choose the right equipment and cleaning THC / N 0211
& bathrooms agents that are right for the floor
manually and  Choose the right method of removing the
replenish supplies
dust and debris that is right for the floor
 Clear any large items of debris by hand,
safely
 Correctly mix and apply the cleaning
solution efficiently and safely
 Carry out the cleaning as per the right
standards and procedure
 Remove the ground-in soil/dirt without
damaging the surface and leave the floor
and the surrounding area dry and free of
smears
 Put the dust and debris into the correct
container for disposal
 Choose the right method of clearing up the
spillage
 Remove the spillage safely and leave the
floor surface clean and dry
 Report and document any stains that
cannot be removed to the supervisor
 Follow any special procedures for entering
the toilets and washrooms
 Check that toilets are free flushing and
draining
 Clean the appliances, surfaces, fixtures and
fittings
 Clean the surrounding floors, walls, mirrors
and other surfaces

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  Empty and clean bins and make them ready
for use
 Make sure that plug holes, waste outlets
and over flows are free from blockages
 Report any faults and problems to the
appropriate person
 Ensure supplies and accessories are clean
and free from damage
 Replenish, replace and refill supplies as per
organization procedure
 Follow the manufacturers’ instructions
correctly when refilling or replacing items
 Ensure the area has the right amount of
consumables when work is finished
 Report any stock shortages to the
appropriate member of staff
 Remove or replace personal protective
equipment following workplace
 Complete and ensure checklists and records
for housekeeping duties are maintained

4. Clean furniture,  Remove loose dust and debris THC / N 0213

fittings and other  Use the suitable treatment based on the
vertical upholstery/surface
surfaces manually
 Identify whether the material is colourfast
and shrink-resistant for furnishings
 Identify and report damaged or
deteriorating surfaces and/or those which
may require restorative work
 Apply the treatment safely, according to the
manufacturer's instructions
 Examine the treated area and apply more
treatment if it will help to remove the stain
safely
 Ensure that furnished areas are free from
unpleasant smells
 Clean the area at regular intervals with
appropriate dusters
 Use appropriate dusters and chemicals for
cleaning workstation, desktops, printer,
telephones etc.
 Ensure that papers and documents are kept
in order on the workstation
 Ensure sound-proof cleaning

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  Avoid cleaning at peak working hours
 Choose a cleaning agent and equipment
appropriate for the marks, surface and type
of dirt on the furniture /glass
 Scrape off anything that is stuck on to the
furniture and fittings/glass
 Mix and apply the cleaning agent/solution
smoothly and evenly
 Apply cleaning agents to fixtures and lights
and ensure they are clean and workable
 Check that heating, lighting and ventilation
systems are set correctly after cleaning
 Rub off the dirt thoroughly from the glass
surface and remove it without damaging
the surface
 Leave the surface clear of the marks that
can be reached and spot cleaned
 Leave the surfaces dry and free of smears
and dirt , when work is finished

5. Maintain area THC / N 0216

 Empty waste containers and dispose of
neat and tidy
waste correctly
 Arrange furniture neatly
 Keep displays neat, tidy and up-to-date
 Spot and report any faults in the area to the
appropriate member of staff
 Regularly and discreetly check that the areas
are clean, tidy and free from obstructions in
line with safety and security policies
 Identify and report anything that needs
special maintenance
 Report any items which are found lying
unclaimed
 Choose the right cleaning equipment and
materials for the area being cleaned
 When necessary, put up hazard warning
signs
 When necessary, wear protective clothing
 Clean off dust, dirt, debris and removable
marks from the surfaces being cleaned
 Store the cleaning equipment correctly and
safely after use

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  Conduct assigned cleaning duties following
workplace procedures and ensure the area is
neat and tidy
 Follow the correct procedures to deal with
any lost property or unattended items
 Check work areas to ensure required
workplace standards are met
6. Collect and dispose  Wear appropriate protective clothing as THC / N 0217
waste properly required for the waste involved
 Remove waste from the areas cleaning
safely and according to regulations,
instructions and good practice
 Collect waste according to instruction
without causing any spillage or clutter
 Sort out and segregate waste according to
type, making sure it is handled safely
 Reduce the volume of waste by breaking
down, compressing or shredding as
required
 Pack waste and store in appropriate waste
containers/ assigned bins and clean if dirty
 Change waste bags regularly and promptly
when full and to avoid foul smell
 Keep waste areas and its contents clean,
tidy and sanitized at all times
 Ensure that sites of cleaning operations are
clear of waste that is not to be left at the
site
 Ensure that waste containers are taken
safely to the allocated collection point and
made secure where necessary
 Complete records to maintain a waste audit
trail in line with the unit procedures
 Identify and report problems associated
with the collection and storage of waste
according to company procedures
 Follow the legal and regulatory
requirements, health and safety, hygiene
and environmental standards and
instructions
7. Clean pantry and  Fill up checklists for assigned work areas to THC / N 0218
canteen area record status of work as per procedure and
timelines prescribed

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8. Report, record and  Fill up checklists for equipment and THC / N 0207
prepare machines provided for serviceability and
documentation maintenance
 Fill up register or requisition for
requirement of housekeeping supplies
 Fill up register to record attendance as per
duty roster
 Fill up description of work carried out
during the shift
 Record unfinished tasks in the log book
 Record deviations from the SOP, if any, in
the log book
 Report any lost and found belongings
 Report any incidents and accidents which
need to be brought to the notice of
superiors
 Ensure that the report draws valid
conclusions from the presented data and
adopt the most suitable method of
presentation
 Record unresolved issues and other
escalations in the log book
 Record jobs related problems to supervisor
for support
 Monitor the problem and keep the
supervisor informed about progress or any
delays in resolving the problem
 Refer the problem to a competent internal
specialist if it cannot be resolved
 Prepare regular reports and documents as
required by organization’s procedures
 Prepare special reports as required from
time to time
 Ensure that the report includes all
necessary information and is accurate, clear
and concise
 Ensure the presentation of results conforms
to relevant procedures carried out
 Present the report to the relevant people
within agreed timescales, using appropriate
templates and formats
9. Give a positive  Meet organisation's standards of THC / N 0901
impression of appearance and behaviour
oneself and the
organization

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 Greet customers respectfully and in a
friendly manner
 Communicate with customers in a way that
makes them feel valued and respected
 Treat customers courteously and helpfully
at all times
 Keep customers informed and reassured
 Adapt behaviour to respond effectively to
different customer behaviour
 Respond promptly to a customer seeking
help
 Choose the most appropriate way to
communicate with customers
 Check with customers that their
expectations have been fully understood
 Respond promptly and positively to
customers' queries and comments
 Allow customers time to consider the
response and give further explanation when
appropriate
 Quickly find information that will help the
customer
 Give customer information they need about
the services or products offered by the
organization
 Recognize information that customers
might find complicated and check whether
they fully understand
 Explain clearly to the customers any
reasons why their needs or expectations
cannot be met
 Refer the problem to a competent
person/supervisor as per protocol if it
cannot be resolved by the helpdesk
 Obtain help or advice from
supervisor/authorized person as per
protocol if the problem is outside his/her
area of competence or experience
 Monitor the problem and keep the
customer informed about progress or any
delays in resolving the problem
 Comply with relevant legislation, standards,
policies and procedures

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10. Work effectively  Communicate with other people clearly and THC / N 0902
with others effectively
 Integrate one’s work with other people’s
work effectively
 Receive information and instructions
accurately
 Pass on accurate information to authorized
persons on timely basis
 Consult with and assist others to maximize
effectiveness and efficiency in carrying out
tasks
 Work in a way that shows respect for other
people
 Carry out any commitments made to other
people
 Identify any problems with team members
and other people and take the initiative to
solve these problems
 Follow the organisation’s policies and
procedure
 Display helpful behaviour by assisting
others in performing tasks in a positive
manner
 Display active listening skills while
interacting with others at work
 Use appropriate tone, pitch and language to
convey politeness, assertiveness, care and
professionalism
 Demonstrate responsible and disciplined
behaviours at the workplace
 Escalate grievances and problems to
appropriate authority as per procedure to
resolve them and avoid conflict
11. Maintain safe, THC / N 0903
 Maintain personal health and hygiene
hygienic and secure
environment  Wear clean, smart and appropriate clothing,
footwear and headgear
 Keep hair neat and tidy and wear it in line
with the organization’s standards
 Make sure any jewellery, perfume and
cosmetics are in line with the
organization’s standards
 Follow health and hygiene procedures in all
the work at all times

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 Keep a look out for hazards in the
workplace
 Identify any hazards or potential hazards
and deal with these correctly
 Report any accidents or near accidents
quickly and accurately to the proper person
 Follow safety procedures at the workplace
 Practice emergency procedures correctly
 Follow the organization’s security
procedure
 Use protective clothing/equipment for
specific tasks & work conditions
 Identify job-site hazardous work and state
possible causes of risk or accident in the
workplace
 Carry out safe working practices while
dealing with hazards
 Inspect for faults, set up and safely use
steps and ladders in general use
 Lift heavy objects safely using correct
procedures
 Apply good housekeeping practices at all
times
 Identify common hazard signs displayed in
various areas
 Retrieve and/or point out documents that
refer to safety at workplace
 Use appropriate fire extinguishers on
different types of fires correctly
 Demonstrate rescue techniques applied
during fire hazard
 Demonstrate good housekeeping in order
to prevent fire hazards
 Demonstrate the correct use of a fire
extinguisher
 Demonstrate how to free a person from
electrocution, as per laid down procedure
 Administer appropriate first aid to victims
wherever required
 Demonstrate basic techniques of bandaging

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  Respond promptly and appropriately to an
accident situation or medical emergency in
real or simulated environments
 Perform and organize loss minimization or
rescue activity during an accident in real or
simulated environments
 Administer first aid to victims in case of a
heart attack or cardiac arrest due to electric
shock, before the arrival of emergency
services in real or simulated cases
 Demonstrate the artificial respiration and
the CPR Process
 Participate in emergency procedures
 Complete a written accident/incident
report or dictate a report to another
person, and send report to person
responsible
 Demonstrate correct method to move
injured people and others during an
emergency

Total Programme Duration: ____ Hours

(This syllabus/ curriculum has been approved by Tourism and Hospitality Skill Council).

NOTE:

1. Each NOS as per the above NOS code includes Performance Criteria, Knowledge and Skills pertaining to a
job role the course content must cover all these three aspects as sub topics under every NOS
(Chapter/Main Topics/ Modules etc.
2. The Infrastructure and equipment list to run this program is as per the annexure attached.

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 ANNEXURE: Infrastructure and Equipment list

Standards for infrastructure facility which needs to be complied

S.
Category Minimum Requirements Multiples
No.
A. Infrastructure Aspects Per Skill Center
A1. Class Room
i) No. of Class Rooms 2 class rooms Per Training Center
ii) Class Room Size 300 sq ft Per class room
25 study chairs for students and
iii) Seating Arrangement Per Batch
one table and chair for trainer
Walls, floor and ceiling
iv) White washed & non-leaky Per class room
status
A2. Skill Lab
i) No. of Skill Labs 1 Lab Per Job Role/ QP
ii) Skill Lab Size
a. Housekeeping Lab 300 Sq. Ft.
Display and Storing Should be Displayed with proper
iii) Per Job Role/ QP
Arrangement of Equipment labeling
Walls, floor and ceiling
iv) White washed & non-leaky Per Skill Lab
status
A3. Library
i) No. of technical Books 25 technical books Per Job Role/ QP
ii) No. of Non-technical Books 50 non-technical books
iii) No. of journals and Dailies 40 in total
v) Seating Arrangement 20 chairs and table
Display and Storing Should be Displayed with proper
vi)
Arrangement of Books labeling
A4. Water & Sanitation Facility
i) Water Supply Legal water supply
ii) Drinking Water Facility 1 Water Cooler with water purifier
Separate Toilets for Boys &
iii) Separate Arrangement
Girls
A5. Fire Safety
i) Fire Extinguisher 02 per skill lab Multi-purpose
Disaster Management Plan
ii) Fire Safety certificate
and mock drill
A6. Common room/Pantry Preferably 1
A7. Ventilation
i) Lighting and Ventilation Well-ventilated
ii) Air conditioning Preferable
A8. Electricity Supply Structure Legal electricity supply

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A9. Power Back up standby UPS or Generator
A10. Bus/Transport Facility
Connectivity to Public
i) Preferable
Transport
ii) Own Transport Facility Preferable
B. Documents Per Skill Center
B1. Legally constructed Building Plan
To be used as educational
B2. Permission
institution
B3. If Rented Rent/Lease Deed – (3+3 Years)
Registration Papers for land and
B4. If Owned building showing legal possession
of society/trust

B5. If on contractual basis MoU with concerned organization

If Skill Labs are out of MoU or Contract with concerned

B6. Per Job Role
premise organization
Agreements of On Job MoU with Concerned
B7. Per Job Role
Training Organization
C. Training Aids Per Skill Center
Black-board/ White-board/
C1. 01 board
Smart Board
Per class room &
C2. Chalk/Marker Sufficient Skill lab
C3. Duster 01
Computer/Laptop facility
C4. with Internet min. speed of 05
01 Mbps Per Skill Center
C5. Projector facility 01
C6. Speaker facility 01
Per class room &
C7. Charts/Posters Properly Displayed
Skill lab
Printer/ Photocopy/
C9. 1 Per Skill Center
Scanner Facility

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2. Equipment For Housekeeping – Housekeeping Lab

S.No Items Nos.

Heavy Cleaning Equipment
Vacuum Cleaner (wet & Dries pickup indl. Model) 1
Telescope poles for glass cleaning system 1
Wringer trolley Janitorial trolley 2
Mechanical sweepers 1
Cleaning Equipment
Different brooms- Hard and soft 5
Carpet brush 2
T-scrubber 2
WC brush 2
Upholstery brush 2
Ceiling broom 2
Washbasin brush 2
Mops With detachable/fixed heads 2
Squeegees 2
Box sweeper 2
Buckets – 25 Ltr. Capacity 2
Mugs 2
Bowls 2
Dust bins 2
Chamber maid’s box 1
Maid’s trolley 1
Mop wringer trolley 2
Cleaning trolley 2
Yellow Coloured Caution Floor signs 2
Display sample section / Models / Material Boards 1
Floorings different types and finishes 1 ft x 1 ft (Various types of
stones: kota, dholpuri,marble, granite) (Tiles: vitrified, ceramic,
anti-slippery,texturized, ) (Cement based surfaces: terrazzo,
mosaic, granolithic) (Wood: block, strip, mosaic) (Linoleum,
cork, rubber)

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