AC CODE IATA CODE Description - EFFECTIVE OCTOBER 1 - 2016

ACT OO STOC, STOC Planning - Air Canada Mainline Flights; late completion of towing by ACS as a result of STOC planning error

ANP O1 JAZZ STOC, JAZZ STOC Planning - JAZZ Flights only

Information Technology Issues/Errors; includes phone systems, LIDO, WAB, Communication system failures and any other
ISS O2 technical equipment failure. Also includes seating errors regarding Exit rows and Infant seating onboard.
Service failure by Airport Authority as a result of not controlling demand and exceeding capacity.Failure in service of
GNC O3 baggage systems (includes late delivery of Oversize pieces from Third Party), passenger loading bridge, etc. that is owned
and maintained by the contracted Ground Handler or the Airport Authority
Aircraft Damage other than ACA, FOI, IFG, MTH
Aircraft damage caused by lightning strikes, bird strikes, turbulence, FOD or any other environmental situation which may
ANA O4 cause damage to the exterior of the Aircraft and which is out of the control of the Airline
(Jazz Aircraft damage should be coded to SEJ (79))

EQT O5 Late departure on a "turn" flight that included a tow to another gate

GNB O6 Baggage System Failure; Passenger Bridge or any "fixed" facility owned and maintained by AC
Holding for Regional (Jazz) Connection Passengers, Baggage or Cargo (within minimum connection times) – Late arrival of
CNR O7 inbound connecting aircraft causing late connecting Customers, Baggage or Cargo to Jazz Departures within MCT
(Minimum Connection Time)
ANG O8 Third Party Cabin grooming delays; third party cabin grooming ground equipment delays
Scheduled Ground Time is less than the agreed Minimum Ground time; Daylight Savings schedule adjustments; scheduling
SKD O9 decision to up-gauge aircraft that requires a longer MTA on station. Delays associated with JETZ flights.

PSC 11 Late check-in acceptance after cut-off; non-completion of document checks; check-in manpower shortage

Late or Incorrect processing of Connecting Passengers by Passenger Sales beyond the MCT (Minimum Connection Time)
PSX 12 allowed

ACU 13 Uncoded delays - Communicator/Netline will automatically code as ACU if delay remains un-coded

PDB 14 Procedures associated with oversales, denied boardings

Procedures associated with Passenger boarding, non-adherence to positive boarding times or commencement of
PSG 15 sequencing process, decision to board passengers during sequencing process will assessed as SEP; Gate manpower
shortage (see PSX for Connecting Passenger related delays)

Handling of passengers with disabilities

Flight return to gate due to medical issue
PCH 16 Decision by Flight Crew to deplane a Passenger due to a pre-existing medical, psychological or behavioural condition which
becomes evident after boarding

Late departure due to excessive and/or large cabin baggage not able to be accomodated onboard the aircraft and a
PSU 17 requirement to load in the Cargo compartment of the aircraft

Procedures associated with baggage processing; late loading or unloading of baggage commodities; baggage-related
ACB 18 sequence process failure; late connection of SFX cargo product (see CGL for other Cargo products)
Late or incorrect processing, loading or unloading of Connecting Baggage commodities either by Ramp or Baggage
ACX 19 operations beyond the MCT (Minimum Connection Time) allowed
Procedures associated with Cargo shipment documentation including information on PLA form attached to shipment or
CGW 21 WabLink information; late or incorrect advice to Load office regarding shipments
Late arrival of Cargo to the Ramp; Cargo not available for pick-up; late delivery of connecting Cargo shipments except SFX
CGL 22 Cargo (see ACB); late delivery of EMS; late accommodation of Standby Cargo due to late advice of availability of additional
uplift

CGC 25 Procedures associated with Cargo oversales or CMC

Regional carrier and Regional contracted communication line(s) and computer failures or outages (currently Jazz, Air
Georgian & Sky Regional)
Ground station outages as a result of Regional IT supported systems
ISR 26 Regional hardware and associated communications problems
Boarding Pass Printers and CRTs if supported by Regional IT
Local area networks and local applications if supported by Regional IT

Assigned Ramp Crew or Tow Crew is unavailable due to an off-schedule operation; late Ramp or Tow crew assignments as
ACP 29 a result of "day of" planning errors
Procedures associated with Weight & Balance planning, calculation and issuance of Load instructions, adjustment of Load,
LOD 31 re-calculation of weights, errors

Procedures associated with Ramp Loading, bridge operator error, late Airstart procedures (when Ramp notified prior to
departure); baggage bulkout due to failure to follow Load plan or non-maximization of ULDs or bulkhold; Water & Lavatory
ACL 32 servicing; damage of Ground Equipment by ACS; failure to locate sequenced bag(s) and bag is located on Aircraft; Ramp
crew not available for departure; damaged or unserviceable ULDs; late loading of Aircraft including baggage, cargo and mail
commodities; late towing of Aircraft not as a result of STOC planning error

GNM 33 Lack of mobile Ground Support Equipment

ANT 34 Late completion of Towing by Jazz personnel

ACG 35 Procedures associated with Aircraft Grooming; late completion of cleaning; late/incorrect security search

ANF 36 Third party Aircraft fueling process; late fueling; mechanical failures with fueling equipment

Procedures associated with the Catering process; late Catering; errors with Catering supplies; Aircraft damage due to
ANM 37 Catering equipment/vehicles (Formerly IFG)
Damaged or unserviceable Cargo/Mail ULDs; shortages of containers requiring re-planning of Cargo shipments causing the
CGU 38 bulk-loading or Cargo or baggage as a result

APU 39 APU unserviceable on Aircraft; delay associated with usage of Airstart equipment; 5 minute delay maximum
Cabin defects – repeat or new faults, mechanical issues with the Lavatories, IFE and Cabin (include items that are deferred
MTP 41 under MEL) Communicated prior to departure by operating crew
Aircraft that return to the gate due to Cabin defect issues

EQM 42 Maintenance check on Aircraft turn

Aircraft Systems defects – repeat or new faults with the Aircraft (include items that are deferred under MEL) Communicated
to Maintenance prior to arrival or prior to departure
Initial delay code assignment will be MTF; Flight Operations should provide a Log snag number and enter in the Log book
MTF 43 onboard otherwise delay will be coded as FOA
Aircraft that return to the gate due to Maintenance issues

MGR 44 MTC Support equipment not supported by GSE

MTM 45 Maintenance materials shortage to fix Aircraft; delayed flight for AOG materials required in another station

MTR 46 Aircraft change requested by Maintenance which causes a delay or cancellation

MTH 47 Mechanics/technicians unavailable to meet scheduled departure or perform required work

Aircraft defects in Cargo Compartment, Water Servicing, Fueling, Ground Power affecting Gate Operations– repeat or new
faults, (include items that are deferred under MEL)
MTG 48 APU failing within 1.5 hours of scheduled departure
Defects not considered Ground Damage

MTD 49 Aircraft damage caused by MTC not covered under ACA, ANA, FOI, IFG
FOI 51 Aircraft damage caused by accidental mishandling by Flight Operations
ACA 52 Damage or Aircraft by ACS staff or Contracted Ground Handler
Delays ssociated with JAZZ & Sky Regional & Air Georgian Crew Scheduling issues/errors
SCS 53 Ground Transportation issues for JAZZ & Sky Regional & Air Georgian Crew should be coded FOU or IFU
Delays caused by Crew Connections should still be under IFX or FOX

Delays as a result of Jazz & Air Georgian flight forecasting

Forecasted Transit Time exceed minimum station transit time (MTA) by Jazz & Air Georgian SOC
SOT 54 Aircraft gauge changes under 4 hours to the scheduled departure time which causes a delay should be coded to SOP after
discussion with JAZZ or Air Georgian SOC

Customer Journey Management (CJM) formerly known as DCC; delays associated with functions controlled by or
SDC 55 communication with the CJM Department

Delays associated with improperly packaged Cargo shipments; acceptance of shipments too large or heavy for Aircraft; late
CGM 56 or non-delivery of tie-down straps required for Cargo shipment; re-contouring/re-building pallets or containers to fit an aircraft
cargo hold configuration

Delays associated with Flight Dispatch planning; additions or revisions to Alternates; revisions to Fuel minimums; Flight
Dispatch take-off restrictions due to runway/apron construction/serviceability
FDX 61 Code is only valid for Air Canada, Rouge, Air Georgian and Sky Regional flight delays
(SDX delay code is only valid for Jazz flight delays)
Correcting or investigating MEL items when the Aircraft is legal to depart without having item corrected; late advice of MEL
FOE 62 item by the Inbound FOPs crew
Late or Shortage of FOPs Crew
Crew unavailable for any reason other than Crew Connections or Scheduling errors
FOU 63 JAZZ and Sky Regional Flight Operations Crew late due to Ground Transportation
(JAZZ & Sky Regional scheduling errors should be coded SCS)
Flight Deck not indicating readiness for pushback with all Station procedures completed 3 minutes prior to departure and no
FOR 64 Ground Traffic obstructing progress; late requests for fuel over Flight Plan
FOC 65 Legal Crew rest or Duty Day expiry
Late or Shortage of IFS Crew
Crew unavailable for any reason other than Crew Connections or Scheduling errors
IFU 66 JAZZ & Sky Regional Inflight Crew late due to Ground Transportation
(JAZZ & Sky Regional scheduling errors should be coded SCS)
IFS Crew securing of Cabin for Departureand/or Arrival (excessive or large carry-on bags that must be accomodated in the
IFT 67 Cargo hold may fall under PSU); Cabin pick-up not performed
Delays associated with IFS procedures; ordering/late ordering of meals above standard quantities; improper control of
IFO 68 boarding passes; re-seating of Customers due to passenger request; incorrect passenger count; late or non-communication
of Cabin snags to FOPs crew
FOPs request to check for Aircraft defect where no defect exists and fault is determined to be procedural; includes "power-
FOA 69 down and/or system resets"
Weather at departure station causing Runway operations to be below limits; Ramp and Runway related restrictions causing
WXL 71 delays due to local weather
Weather at destination airport; temporary airport closure or restrictions due to weather; flight holding at departure gate due
WXD 72 to strong tailwinds enroute

WXS 75 Procedures associated with the De-icing of Aircraft when normal processes are followed and De-icing equipment is available

Ground handling and Maintenance activities are affected by adverse Weather conditions preventing normal activities;
WXR 77 unavoidable frozen Ground Equipment and Aircraft;
All JAZZ or Air Georgian Aircraft damage incurred except ACA, FOI, IFG, MTC
JAZZ or Air Georgian Aircraft damage caused by lightning strikes, bird strikes, turbulence, FOD or any other environmental
SEJ 79 situation which may cause damage to the exterior of JAZZ or Air Georgian Aircraft and which is out of the control of JAZZ or
Air Georian Airlines

ATC Caused delays; ATC staff shortage and local and down-line stations; slot restrictions; delayed pushback clearance due
SOA 81 to Ground Control; late towing clearance by Ground Control

Delays associated with JAZZ Flight Dispatch planning

Additions or revisions to Alternates
SDX 82 Revisions to Fuel minimums
Flight Dispatch take-off restrictions due to runway/apron construction/serviceability
(Air Canada, Rouge & Sky Regional Dispatch delays should be coded to FDX)

Delays associated with late dispatching of Aircraft due to avoid departure or arrival curfew; root cause may be enroute or
SUR 83 destination weather including diversions and holding due to prevailing winds
Delays associated with a sequencing process which was initiated within standard times and subsequently cancelled by the
SEP 84 station as the passenger arrived at the gate and the decision was made to board.
Delays associated with Security screening of passengers, procedures or staff shortage; activities attributed to a bomb scare
SES 85 including passenger/baggage match, Cargo validation and assessing validity of the bomb scare

SEI 86 Passenger processing delays attributed to Customs/Immigration facilities and associated manpower shortage

Sequencing process has been initiated within standard times and there is still a delay attributed to the process ( when the
SEB 87 missing passenger appears during the sequencing process and a decision is made to board the passenger, the delay will be
attributed to SEP)
ANB 88 Failure of the Airport facilities in normal operations when the capacity of the Airport facilities is exceeded

Aircraft cabin searches for USA and International flights and the requirement to complete cabin searches of Aircraft entering
SEE 89 the USA has resulted in delays beyond MTA; ICAO requirement for Aircraft searches of flights originating within Europe

Delays associated with Connection passengers and baggage processing within Minimum Connection Times (MCTs); excess
CNX 91 volume and late arrival of Inbound flight with connecting traffic
Transit flights which are late arriving at the THRU station however are handled within the Minimum Transit Time (delays to
TRU 92 departures which exceed the MTT must be coded as a process failure)
The Aircraft does not permit a scheduled departure due to the late arrival of the Inbound flight; outbound flight departs within
EQI 93 the Minimum Turn Allocation time for the Aircraft type and market for this delay code to apply (delays to departures which
exceed the MTA must be coded as a process failure)
In-Flight Service Crew unavailable due to late connecting flight and/or scheduling errors
Legal crew rest of duty day expiry
IFX 94 Air Canada or Rouge Inflight crew late due to Ground Transportation
(Crew scheduling errors for JAZZ & Sky Regional should be coded SCS)
Flight Operations Crew unavailable due to late connecting flight
Air Canada or Rouge Flight Operations Crew scheduling errors.
FOX 95 Air Canada or Rouge Crew Transportation delivering Flight Crew late to the Airport.
(Crew scheduling errors for JAZZ & Sky Regional go under the SCS delay code)

Accommodating Revenue Passengers due to day-of flight cancellations or for Aircraft gauge changes 4 hours or less prior to
the scheduled departure time
Substitution of Aircraft gauge less than 4 hours prior to the schedule departure causing bulkouts, weight restrictions and seat
re-allocation
SOP 96 Decision to potentially delay aircraft to accommodate additional passengers and/or bags due to changes in surface
temperature or runway limitations or to board extra fuel at the last minute to avoid enroute stops
Forecasted Transit time exceeds Minimum Station Transit times (MTA)
(Crew scheduling errors for JAZZ & Sky Regional should be coded as SCS)
(Forecasted Transit time which exceed MTA for JAZZ flights should be coded SOT)

SOC initiated activities to support preventative Maintenance; decision made the Director of Operations (DOC) to delay an
SOM 97 aircraft pro-actively to support Maintenance, improve operational performance and product integrity and minimalize down-
line impact
Industrial action external to the Airline; all non-Air Canada labour disputes causing delays; Labour disputes within Air
SOW 98 Canada will be charged to the Department involved in the Labour dispute
Early departures or Other reasons; delay assessment will be monitored on a daily basis to ensure all XXX delays are
XXX 99 properly assessed
 Any delay minutes associated with turns where the scheduled ground time is less than the minimum turn standard will be
assessed an SKE code for the time associated
This will only apply to turns that operate as per the scheduled “hooks”; Aircraft changes initiated by SOC that result in less
SKE N/A than minimum turns will not apply
This code will be assigned automatically the following day and does not require a numerical delay code assignment. This
code will be assessed automatically using analysis developed by the Business Intelligence team and does not require any
intervention by Airports.
AC CODE IATA CODE Description - EFFECTIVE OCTOBER 1 - 2016

ACA 52 Damage or Aircraft by ACS staff or Contracted Ground Handler

Procedures associated with baggage processing; late loading or unloading of baggage commodities; baggage-related sequence process failure;
ACB 18 late connection of SFX cargo product (see CGL for other Cargo products)
ACG 35 Procedures associated with Aircraft Grooming; late completion of cleaning; late/incorrect security search

Procedures associated with Ramp Loading, bridge operator error, late Airstart procedures (when Ramp notified prior to departure); baggage
bulkout due to failure to follow Load plan or non-maximization of ULDs or bulkhold; Water & Lavatory servicing; damage of Ground Equipment by
ACL 32 ACS; failure to locate sequenced bag(s) and bag is located on Aircraft; Ramp crew not available for departure; damaged or unserviceable ULDs;
late loading of Aircraft including baggage, cargo and mail commodities; late towing of Aircraft not as a result of STOC planning error

Assigned Ramp Crew or Tow Crew is unavailable due to an off-schedule operation; late Ramp or Tow crew assignments as a result of "day of"
ACP 29 planning errors
ACT OO STOC, STOC Planning - Air Canada Mainline Flights; late completion of towing by ACS as a result of STOC planning error
ACU 13 Uncoded delays - Communicator/Netline will automatically code as ACU if delay remains un-coded
Late or incorrect processing, loading or unloading of Connecting Baggage commodities either by Ramp or Baggage operations beyond the MCT
ACX 19 (Minimum Connection Time) allowed
Aircraft Damage other than ACA, FOI, IFG, MTH
Aircraft damage caused by lightning strikes, bird strikes, turbulence, FOD or any other environmental situation which may cause damage to the
ANA O4 exterior of the Aircraft and which is out of the control of the Airline
(Jazz Aircraft damage should be coded to SEJ (79))
ANB 88 Failure of the Airport facilities in normal operations when the capacity of the Airport facilities is exceeded
ANF 36 Third party Aircraft fueling process; late fueling; mechanical failures with fueling equipment
ANG O8 Third Party Cabin grooming delays; third party cabin grooming ground equipment delays
Procedures associated with the Catering process; late Catering; errors with Catering supplies; Aircraft damage due to Catering equipment/vehicles
ANM 37 (Formerly IFG)
ANP O1 JAZZ STOC, JAZZ STOC Planning - JAZZ Flights only
ANT 34 Late completion of Towing by Jazz personnel
APU 39 APU unserviceable on Aircraft; delay associated with usage of Airstart equipment; 5 minute delay maximum
CGC 25 Procedures associated with Cargo oversales or CMC
Late arrival of Cargo to the Ramp; Cargo not available for pick-up; late delivery of connecting Cargo shipments except SFX Cargo (see ACB); late
CGL 22 delivery of EMS; late accommodation of Standby Cargo due to late advice of availability of additional uplift

Delays associated with improperly packaged Cargo shipments; acceptance of shipments too large or heavy for Aircraft; late or non-delivery of tie-
CGM 56 down straps required for Cargo shipment; re-contouring/re-building pallets or containers to fit an aircraft cargo hold configuration

Damaged or unserviceable Cargo/Mail ULDs; shortages of containers requiring re-planning of Cargo shipments causing the bulk-loading or Cargo
CGU 38 or baggage as a result
Procedures associated with Cargo shipment documentation including information on PLA form attached to shipment or WabLink information; late or
CGW 21 incorrect advice to Load office regarding shipments
Holding for Regional (Jazz) Connection Passengers, Baggage or Cargo (within minimum connection times) – Late arrival of inbound connecting
CNR O7 aircraft causing late connecting Customers, Baggage or Cargo to Jazz Departures within MCT (Minimum Connection Time)
Delays associated with Connection passengers and baggage processing within Minimum Connection Times (MCTs); excess volume and late arrival
CNX 91 of Inbound flight with connecting traffic
The Aircraft does not permit a scheduled departure due to the late arrival of the Inbound flight; outbound flight departs within the Minimum Turn
EQI 93 Allocation time for the Aircraft type and market for this delay code to apply (delays to departures which exceed the MTA must be coded as a
process failure)
EQM 42 Maintenance check on Aircraft turn
EQT O5 Late departure on a "turn" flight that included a tow to another gate
Delays associated with Flight Dispatch planning; additions or revisions to Alternates; revisions to Fuel minimums; Flight Dispatch take-off
restrictions due to runway/apron construction/serviceability
FDX 61 Code is only valid for Air Canada, Rouge, Air Georgian and Sky Regional flight delays
(SDX delay code is only valid for Jazz flight delays)
FOPs request to check for Aircraft defect where no defect exists and fault is determined to be procedural; includes "power-down and/or system
FOA 69 resets"
FOC 65 Legal Crew rest or Duty Day expiry
Correcting or investigating MEL items when the Aircraft is legal to depart without having item corrected; late advice of MEL item by the Inbound
FOE 62 FOPs crew
FOI 51 Aircraft damage caused by accidental mishandling by Flight Operations
Flight Deck not indicating readiness for pushback with all Station procedures completed 3 minutes prior to departure and no Ground Traffic
FOR 64 obstructing progress; late requests for fuel over Flight Plan
Late or Shortage of FOPs Crew
Crew unavailable for any reason other than Crew Connections or Scheduling errors
FOU 63 JAZZ and Sky Regional Flight Operations Crew late due to Ground Transportation
(JAZZ & Sky Regional scheduling errors should be coded SCS)
Flight Operations Crew unavailable due to late connecting flight
Air Canada or Rouge Flight Operations Crew scheduling errors.
FOX 95 Air Canada or Rouge Crew Transportation delivering Flight Crew late to the Airport.
(Crew scheduling errors for JAZZ & Sky Regional go under the SCS delay code)
GNB O6 Baggage System Failure; Passenger Bridge or any "fixed" facility owned and maintained by AC
Service failure by Airport Authority as a result of not controlling demand and exceeding capacity.Failure in service of baggage systems (includes
GNC O3 late delivery of Oversize pieces from Third Party), passenger loading bridge, etc. that is owned and maintained by the contracted Ground Handler
or the Airport Authority
GNM 33 Lack of mobile Ground Support Equipment

Delays associated with IFS procedures; ordering/late ordering of meals above standard quantities; improper control of boarding passes; re-seating
IFO 68 of Customers due to passenger request; incorrect passenger count; late or non-communication of Cabin snags to FOPs crew

IFS Crew securing of Cabin for Departureand/or Arrival (excessive or large carry-on bags that must be accomodated in the Cargo hold may fall
IFT 67 under PSU); Cabin pick-up not performed
Late or Shortage of IFS Crew
Crew unavailable for any reason other than Crew Connections or Scheduling errors
IFU 66 JAZZ & Sky Regional Inflight Crew late due to Ground Transportation
(JAZZ & Sky Regional scheduling errors should be coded SCS)
In-Flight Service Crew unavailable due to late connecting flight and/or scheduling errors
Legal crew rest of duty day expiry
IFX 94 Air Canada or Rouge Inflight crew late due to Ground Transportation
(Crew scheduling errors for JAZZ & Sky Regional should be coded SCS)

Regional carrier and Regional contracted communication line(s) and computer failures or outages (currently Jazz, Air Georgian & Sky Regional)
Ground station outages as a result of Regional IT supported systems
ISR 26 Regional hardware and associated communications problems
Boarding Pass Printers and CRTs if supported by Regional IT
Local area networks and local applications if supported by Regional IT

Information Technology Issues/Errors; includes phone systems, LIDO, WAB, Communication system failures and any other technical equipment
ISS O2 failure. Also includes seating errors regarding Exit rows and Infant seating onboard.
Procedures associated with Weight & Balance planning, calculation and issuance of Load instructions, adjustment of Load, re-calculation of
LOD 31 weights, errors
MGR 44 MTC Support equipment not supported by GSE
MTD 49 Aircraft damage caused by MTC not covered under ACA, ANA, FOI, IFG
Aircraft Systems defects – repeat or new faults with the Aircraft (include items that are deferred under MEL) Communicated to Maintenance prior to
arrival or prior to departure
MTF 43 Initial delay code assignment will be MTF; Flight Operations should provide a Log snag number and enter in the Log book onboard otherwise delay
will be coded as FOA
Aircraft that return to the gate due to Maintenance issues
 Aircraft defects in Cargo Compartment, Water Servicing, Fueling, Ground Power affecting Gate Operations– repeat or new faults, (include items
that are deferred under MEL)
MTG 48 APU failing within 1.5 hours of scheduled departure
Defects not considered Ground Damage
MTH 47 Mechanics/technicians unavailable to meet scheduled departure or perform required work
MTM 45 Maintenance materials shortage to fix Aircraft; delayed flight for AOG materials required in another station
Cabin defects – repeat or new faults, mechanical issues with the Lavatories, IFE and Cabin (include items that are deferred under MEL)
MTP 41 Communicated prior to departure by operating crew
Aircraft that return to the gate due to Cabin defect issues
MTR 46 Aircraft change requested by Maintenance which causes a delay or cancellation
Handling of passengers with disabilities
Flight return to gate due to medical issue
PCH 16 Decision by Flight Crew to deplane a Passenger due to a pre-existing medical, psychological or behavioural condition which becomes evident after
boarding
PDB 14 Procedures associated with oversales, denied boardings
PSC 11 Late check-in acceptance after cut-off; non-completion of document checks; check-in manpower shortage
Procedures associated with Passenger boarding, non-adherence to positive boarding times or commencement of sequencing process; Gate
PSG 15 manpower shortage (see PSX for Connecting Passenger related delays)
Late departure due to excessive and/or large cabin baggage not able to be accomodated onboard the aircraft and a requirement to load in the
PSU 17 Cargo compartment of the aircraft

PSX 12 Late or Incorrect processing of Connecting Passengers by Passenger Sales beyond the MCT (Minimum Connection Time) allowed

Delays ssociated with JAZZ & Sky Regional & Air Georgian Crew Scheduling issues/errors
SCS 53 Ground Transportation issues for JAZZ & Sky Regional & Air Georgian Crew should be coded FOU or IFU
Delays caused by Crew Connections should still be under IFX or FOX
Customer Journey Management (CJM) formerly known as DCC; delays associated with functions controlled by or communication with the CJM
SDC 55 Department
Delays associated with JAZZ Flight Dispatch planning
Additions or revisions to Alternates
SDX 82 Revisions to Fuel minimums
Flight Dispatch take-off restrictions due to runway/apron construction/serviceability
(Air Canada, Rouge & Sky Regional Dispatch delays should be coded to FDX)
Sequencing process has been initiated within standard times and there is still a delay attributed to the process ( when the missing passenger
SEB 87 appears during the sequencing process and a decision is made to board the passenger, the delay will be attributed to SEP)
Aircraft cabin searches for USA and International flights and the requirement to complete cabin searches of Aircraft entering the USA has resulted
SEE 89 in delays beyond MTA; ICAO requirement for Aircraft searches of flights originating within Europe
SEI 86 Passenger processing delays attributed to Customs/Immigration facilities and associated manpower shortage
All JAZZ or Air Georgian Aircraft damage incurred except ACA, FOI, IFG, MTC
SEJ 79 JAZZ or Air Georgian Aircraft damage caused by lightning strikes, bird strikes, turbulence, FOD or any other environmental situation which may
cause damage to the exterior of JAZZ or Air Georgian Aircraft and which is out of the control of JAZZ or Air Georian Airlines
Delays associated with a sequencing process which was initiated within standard times and subsequently cancelled by the station as the
SEP 84 passenger arrived at the gate and the decision was made to board.
Delays associated with Security screening of passengers, procedures or staff shortage; activities attributed to a bomb scare including
SES 85 passenger/baggage match, Cargo validation and assessing validity of the bomb scare
Scheduled Ground Time is less than the agreed Minimum Ground time; Daylight Savings schedule adjustments; scheduling decision to up-gauge
SKD O9 aircraft that requires a longer MTA on station. Delays associated with JETZ flights.
Any delay minutes associated with turns where the scheduled ground time is less than the minimum turn standard will be assessed an SKE code
for the time associated
This will only apply to turns that operate as per the scheduled “hooks”; Aircraft changes initiated by SOC that result in less than minimum turns will
SKE N/A not apply
This code will be assigned automatically the following day and does not require a numerical delay code assignment. This code will be assessed
automatically using analysis developed by the Business Intelligence team and does not require any intervention by Airports.
ATC Caused delays; ATC staff shortage and local and down-line stations; slot restrictions; delayed pushback clearance due to Ground Control; late
SOA 81 towing clearance by Ground Control
SOC initiated activities to support preventative Maintenance; decision made the Director of Operations (DOC) to delay an aircraft pro-actively to
SOM 97 support Maintenance, improve operational performance and product integrity and minimalize down-line impact
Accommodating Revenue Passengers due to day-of flight cancellations or for Aircraft gauge changes 4 hours or less prior to the scheduled
departure time
Substitution of Aircraft gauge less than 4 hours prior to the schedule departure causing bulkouts, weight restrictions and seat re-allocation
Decision to potentially delay aircraft to accommodate additional passengers and/or bags due to changes in surface temperature or runway
SOP 96 limitations or to board extra fuel at the last minute to avoid enroute stops
Forecasted Transit time exceeds Minimum Station Transit times (MTA)
(Crew scheduling errors for JAZZ & Sky Regional should be coded as SCS)
(Forecasted Transit time which exceed MTA for JAZZ flights should be coded SOT)

Delays as a result of Jazz & Air Georgian flight forecasting

Forecasted Transit Time exceed minimum station transit time (MTA) by Jazz & Air Georgian SOC
SOT 54 Aircraft gauge changes under 4 hours to the scheduled departure time which causes a delay should be coded to SOP after discussion with JAZZ
or Air Georgian SOC
Industrial action external to the Airline; all non-Air Canada labour disputes causing delays; Labour disputes within Air Canada will be charged to the
SOW 98 Department involved in the Labour dispute
Delays associated with late dispatching of Aircraft due to avoid departure or arrival curfew; root cause may be enroute or destination weather
SUR 83 including diversions and holding due to prevailing winds
Transit flights which are late arriving at the THRU station however are handled within the Minimum Transit Time (delays to departures which exceed
TRU 92 the MTT must be coded as a process failure)
Weather at destination airport; temporary airport closure or restrictions due to weather; flight holding at departure gate due to strong tailwinds
WXD 72 enroute
Weather at departure station causing Runway operations to be below limits; Ramp and Runway related restrictions causing delays due to local
WXL 71 weather
Ground handling and Maintenance activities are affected by adverse Weather conditions preventing normal activities; unavoidable frozen Ground
WXR 77 Equipment and Aircraft;
WXS 75 Procedures associated with the De-icing of Aircraft when normal processes are followed and De-icing equipment is available

XXX 99 Early departures or Other reasons; delay assessment will be monitored on a daily basis to ensure all XXX delays are properly assessed
Primary IATA
Code
AC CODE
CODE Description - EFFECTIVE OCTOBER 1 - 2016
ACA 52 Damage or Aircraft by ACS staff or Contracted Ground Handler
Procedures associated with baggage processing; late loading or unloading of baggage commodities; baggage-related sequence process failure; late
ACB 18 connection of SFX cargo product (see CGL for other Cargo products)
ACG 35 Procedures associated with Aircraft Grooming; late completion of cleaning; late/incorrect security search
Procedures associated with Ramp Loading, bridge operator error, late Airstart procedures (when Ramp notified prior to departure); baggage bulkout
due to failure to follow Load plan or non-maximization of ULDs or bulkhold; Water & Lavatory servicing; damage of Ground Equipment by ACS; failure
ACL 32 to locate sequenced bag(s) and bag is located on Aircraft; Ramp crew not available for departure; damaged or unserviceable ULDs; late loading of
ACS

Aircraft including baggage, cargo and mail commodities; late towing of Aircraft not as a result of STOC planning error
Assigned Ramp Crew or Tow Crew is unavailable due to an off-schedule operation; late Ramp or Tow crew assignments as a result of "day of"
ACP 29 planning errors
ACT OO STOC, STOC Planning - Air Canada Mainline Flights; late completion of towing by ACS as a result of STOC planning error
APU 39 APU unserviceable on Aircraft; delay associated with usage of Airstart equipment; 5 minute delay maximum
ACU 13 Uncoded delays - Communicator/Netline will automatically code as ACU if delay remains un-coded
Late or incorrect processing, loading or unloading of Connecting Baggage commodities either by Ramp or Baggage operations beyond the MCT
ACX 19 (Minimum Connection Time) allowed
Aircraft Damage other than ACA, FOI, IFG, MTH
Aircraft damage caused by lightning strikes, bird strikes, turbulence, FOD or any other environmental situation which may cause damage to the
ANA O4 exterior of the Aircraft and which is out of the control of the Airline
(Jazz Aircraft damage should be coded to SEJ (79))
ANB 88 Failure of the Airport facilities in normal operations when the capacity of the Airport facilities is exceeded
ANF 36 Third party Aircraft fueling process; late fueling; mechanical failures with fueling equipment
ANC

ANG O8 Third Party Cabin grooming delays; third party cabin grooming ground equipment delays
Procedures associated with the Catering process; late Catering; errors with Catering supplies; Aircraft damage due to Catering equipment/vehicles
ANM 37 (Formerly IFG)
ANP O1 JAZZ STOC, JAZZ STOC Planning - JAZZ Flights only
ANT 34 Late completion of Towing by Jazz personnel
XXX 99 Early departures or Other reasons; delay assessment will be monitored on a daily basis to ensure all XXX delays are properly assessed
CGC 25 Procedures associated with Cargo oversales or CMC
Late arrival of Cargo to the Ramp; Cargo not available for pick-up; late delivery of connecting Cargo shipments except SFX Cargo (see ACB); late
CGL 22 delivery of EMS; late accommodation of Standby Cargo due to late advice of availability of additional uplift
CGO

Delays associated with improperly packaged Cargo shipments; acceptance of shipments too large or heavy for Aircraft; late or non-delivery of tie-
CGM 56 down straps required for Cargo shipment; re-contouring/re-building pallets or containers to fit an aircraft cargo hold configuration
Damaged or unserviceable Cargo/Mail ULDs; shortages of containers requiring re-planning of Cargo shipments causing the bulk-loading or Cargo or
CGU 38 baggage as a result
Procedures associated with Cargo shipment documentation including information on PLA form attached to shipment or WabLink information; late or
CGW 21 incorrect advice to Load office regarding shipments
Holding for Regional (Jazz) Connection Passengers, Baggage or Cargo (within minimum connection times) – Late arrival of inbound connecting
CNR O7
CNX

aircraft causing late connecting Customers, Baggage or Cargo to Jazz Departures within MCT (Minimum Connection Time)
Delays associated with Connection passengers and baggage processing within Minimum Connection Times (MCTs); excess volume and late arrival of
CNX 91 Inbound flight with connecting traffic
The Aircraft does not permit a scheduled departure due to the late arrival of the Inbound flight; outbound flight departs within the Minimum Turn
EQI 93 Allocation time for the Aircraft type and market for this delay code to apply (delays to departures which exceed the MTA must be coded as a process
EQP

failure)
EQM 42 Maintenance check on Aircraft turn
EQT O5 Late departure on a "turn" flight that included a tow to another gate
Delays associated with Flight Dispatch planning; additions or revisions to Alternates; revisions to Fuel minimums; Flight Dispatch take-off restrictions
due to runway/apron construction/serviceability
FDX 61 Code is only valid for Air Canada, Rouge, Air Georgian and Sky Regional flight delays
(SDX delay code is only valid for Jazz flight delays)
FOPs request to check for Aircraft defect where no defect exists and fault is determined to be procedural; includes "power-down and/or system
FOA 69 resets"
FOC 65 Legal Crew rest or Duty Day expiry
Correcting or investigating MEL items when the Aircraft is legal to depart without having item corrected; late advice of MEL item by the Inbound FOPs
FOE 62 crew
FOP

FOI 51 Aircraft damage caused by accidental mishandling by Flight Operations

Flight Deck not indicating readiness for pushback with all Station procedures completed 3 minutes prior to departure and no Ground Traffic
FOR 64 obstructing progress; late requests for fuel over Flight Plan
Late or Shortage of FOPs Crew
Crew unavailable for any reason other than Crew Connections or Scheduling errors
FOU 63 JAZZ and Sky Regional Flight Operations Crew late due to Ground Transportation
(JAZZ & Sky Regional scheduling errors should be coded SCS)
Flight Operations Crew unavailable due to late connecting flight
Air Canada or Rouge Flight Operations Crew scheduling errors.
FOX 95 Air Canada or Rouge Crew Transportation delivering Flight Crew late to the Airport.
(Crew scheduling errors for JAZZ & Sky Regional go under the SCS delay code)
GNB O6 Baggage System Failure; Passenger Bridge or any "fixed" facility owned and maintained by AC
GND

Service failure by Airport Authority as a result of not controlling demand and exceeding capacity.Failure in service of baggage systems (includes late
GNC O3 delivery of Oversize pieces from Third Party), passenger loading bridge, etc. that is owned and maintained by the contracted Ground Handler or the
Airport Authority
GNM 33 Lack of mobile Ground Support Equipment
Delays associated with IFS procedures; ordering/late ordering of meals above standard quantities; improper control of boarding passes; re-seating of
IFO 68 Customers due to passenger request; incorrect passenger count; late or non-communication of Cabin snags to FOPs crew
IFS Crew securing of Cabin for Departureand/or Arrival (excessive or large carry-on bags that must be accomodated in the Cargo hold may fall under
IFT 67 PSU); Cabin pick-up not performed
Late or Shortage of IFS Crew
IFS

Crew unavailable for any reason other than Crew Connections or Scheduling errors
IFU 66 JAZZ & Sky Regional Inflight Crew late due to Ground Transportation
(JAZZ & Sky Regional scheduling errors should be coded SCS)
In-Flight Service Crew unavailable due to late connecting flight and/or scheduling errors
Legal crew rest of duty day expiry
IFX 94 Air Canada or Rouge Inflight crew late due to Ground Transportation
(Crew scheduling errors for JAZZ & Sky Regional should be coded SCS)
 Regional carrier and Regional contracted communication line(s) and computer failures or outages (currently Jazz, Air Georgian & Sky Regional)
Ground station outages as a result of Regional IT supported systems
ISR 26 Regional hardware and associated communications problems
ISS
Boarding Pass Printers and CRTs if supported by Regional IT
Local area networks and local applications if supported by Regional IT

Information Technology Issues/Errors; includes phone systems, LIDO, WAB, Communication system failures and any other technical equipment
ISS O2 failure. Also includes seating errors regarding Exit rows and Infant seating onboard.
LOD

Procedures associated with Weight & Balance planning, calculation and issuance of Load instructions, adjustment of Load, re-calculation of weights,
LOD 31 errors

Cabin defects – repeat or new faults, mechanical issues with the Lavatories, IFE and Cabin (include items that are deferred under MEL)
MTP 41 Communicated prior to departure by operating crew
Aircraft that return to the gate due to Cabin defect issues
Aircraft Systems defects – repeat or new faults with the Aircraft (include items that are deferred under MEL) Communicated to Maintenance prior to
arrival or prior to departure
MTF 43 Initial delay code assignment will be MTF; Flight Operations should provide a Log snag number and enter in the Log book onboard otherwise delay
will be coded as FOA
Aircraft that return to the gate due to Maintenance issues
MTC

MGR 44 MTC Support equipment not supported by GSE

MTM 45 Maintenance materials shortage to fix Aircraft; delayed flight for AOG materials required in another station
MTR 46 Aircraft change requested by Maintenance which causes a delay or cancellation
MTH 47 Mechanics/technicians unavailable to meet scheduled departure or perform required work
Aircraft defects in Cargo Compartment, Water Servicing, Fueling, Ground Power affecting Gate Operations– repeat or new faults, (include items that
are deferred under MEL)
MTG 48 APU failing within 1.5 hours of scheduled departure
Defects not considered Ground Damage
MTD 49 Aircraft damage caused by MTC not covered under ACA, ANA, FOI, IFG
Handling of passengers with disabilities
Flight return to gate due to medical issue
PCH 16 Decision by Flight Crew to deplane a Passenger due to a pre-existing medical, psychological or behavioural condition which becomes evident after
boarding
PDB 14 Procedures associated with oversales, denied boardings
PSR

PSC 11 Late check-in acceptance after cut-off; non-completion of document checks; check-in manpower shortage
Procedures associated with Passenger boarding, non-adherence to positive boarding times or commencement of sequencing process; Gate
PSG 15 manpower shortage (see PSX for Connecting Passenger related delays)
Late departure due to excessive and/or large cabin baggage not able to be accomodated onboard the aircraft and a requirement to load in the Cargo
PSU 17 compartment of the aircraft
PSX 12 Late or Incorrect processing of Connecting Passengers by Passenger Sales beyond the MCT (Minimum Connection Time) allowed
Sequencing process has been initiated within standard times and there is still a delay attributed to the process ( when the missing passenger appears
SEB 87 during the sequencing process and a decision is made to board the passenger, the delay will be attributed to SEP)
Aircraft cabin searches for USA and International flights and the requirement to complete cabin searches of Aircraft entering the USA has resulted in
SEE 89 delays beyond MTA; ICAO requirement for Aircraft searches of flights originating within Europe
SEI 86 Passenger processing delays attributed to Customs/Immigration facilities and associated manpower shortage
SEC

All JAZZ or Air Georgian Aircraft damage incurred except ACA, FOI, IFG, MTC
SEJ 79 JAZZ or Air Georgian Aircraft damage caused by lightning strikes, bird strikes, turbulence, FOD or any other environmental situation which may cause
damage to the exterior of JAZZ or Air Georgian Aircraft and which is out of the control of JAZZ or Air Georian Airlines
Delays associated with a sequencing process which was initiated within standard times and subsequently cancelled by the station as the passenger
SEP 84 arrived at the gate and the decision was made to board.
Delays associated with Security screening of passengers, procedures or staff shortage; activities attributed to a bomb scare including
SES 85 passenger/baggage match, Cargo validation and assessing validity of the bomb scare
SKD

Scheduled Ground Time is less than the agreed Minimum Ground time; Daylight Savings schedule adjustments; scheduling decision to up-gauge
SKD O9 aircraft that requires a longer MTA on station. Delays associated with JETZ flights.

Any delay minutes associated with turns where the scheduled ground time is less than the minimum turn standard will be assessed an SKE code for
the time associated
This will only apply to turns that operate as per the scheduled “hooks”; Aircraft changes initiated by SOC that result in less than minimum turns will not
SKE N/A apply
This code will be assigned automatically the following day and does not require a numerical delay code assignment. This code will be assessed
automatically using analysis developed by the Business Intelligence team and does not require any intervention by Airports.
Delays ssociated with JAZZ & Sky Regional & Air Georgian Crew Scheduling issues/errors
SCS 53 Ground Transportation issues for JAZZ & Sky Regional & Air Georgian Crew should be coded FOU or IFU
Delays caused by Crew Connections should still be under IFX or FOX
Customer Journey Management (CJM) formerly known as DCC; delays associated with functions controlled by or communication with the CJM
SDC 55 Department
Delays associated with JAZZ Flight Dispatch planning
Additions or revisions to Alternates
SDX 82 Revisions to Fuel minimums
Flight Dispatch take-off restrictions due to runway/apron construction/serviceability
(Air Canada, Rouge & Sky Regional Dispatch delays should be coded to FDX)
ATC Caused delays; ATC staff shortage and local and down-line stations; slot restrictions; delayed pushback clearance due to Ground Control; late
SOA 81 towing clearance by Ground Control
SOC initiated activities to support preventative Maintenance; decision made the Director of Operations (DOC) to delay an aircraft pro-actively to
SOM 97 support Maintenance, improve operational performance and product integrity and minimalize down-line impact
SOC

Accommodating Revenue Passengers due to day-of flight cancellations or for Aircraft gauge changes 4 hours or less prior to the scheduled departure
time
Substitution of Aircraft gauge less than 4 hours prior to the schedule departure causing bulkouts, weight restrictions and seat re-allocation
Decision to potentially delay aircraft to accommodate additional passengers and/or bags due to changes in surface temperature or runway limitations
SOP 96 or to board extra fuel at the last minute to avoid enroute stops
Forecasted Transit time exceeds Minimum Station Transit times (MTA)
(Crew scheduling errors for JAZZ & Sky Regional should be coded as SCS)
(Forecasted Transit time which exceed MTA for JAZZ flights should be coded SOT)

Delays as a result of Jazz & Air Georgian flight forecasting

Forecasted Transit Time exceed minimum station transit time (MTA) by Jazz & Air Georgian SOC
SOT 54 Aircraft gauge changes under 4 hours to the scheduled departure time which causes a delay should be coded to SOP after discussion with JAZZ or
Air Georgian SOC
Industrial action external to the Airline; all non-Air Canada labour disputes causing delays; Labour disputes within Air Canada will be charged to the
SOW 98 Department involved in the Labour dispute
Delays associated with late dispatching of Aircraft due to avoid departure or arrival curfew; root cause may be enroute or destination weather
SUR 83 including diversions and holding due to prevailing winds
TRU

Transit flights which are late arriving at the THRU station however are handled within the Minimum Transit Time (delays to departures which exceed
TRU 92 the MTT must be coded as a process failure)

WXD 72 Weather at destination airport; temporary airport closure or restrictions due to weather; flight holding at departure gate due to strong tailwinds enroute
Weather at departure station causing Runway operations to be below limits; Ramp and Runway related restrictions causing delays due to local
WXX

WXL 71 weather
Ground handling and Maintenance activities are affected by adverse Weather conditions preventing normal activities; unavoidable frozen Ground
WXR 77 Equipment and Aircraft;
WXS 75 Procedures associated with the De-icing of Aircraft when normal processes are followed and De-icing equipment is available