3. What would you recommend?

Based on our analysis, we see that there are three options for the company to move forward.

Options Positives Negatives

*It saves time for the company *Much of management time is

*No large investment is done thus
saves money
1. Go on with the current *Full digital SAMP is used by no
SAMP and do nothing competitors
spent on monitoring SAs
*Customer service quality can
be improved by easing the
difficulty to keep track of
customers details

*Digital SAMP will help

reducing spending more time
in the office thus improving
morale of employees

*OSCARR systems backlog is 1

year for updating customer
information

2. Full digital SAMP *Security will be robust and *Lack of full management
system implementation improved support
i.e. Paperless SAMP
systems *Productivity of the employees will *Most of the sales staff is
a) Internal : Develop be enhanced inexperienced and lack
internally without the computer literacy
help of AIS or contract *The company’s organization
with AIS to develop structure would be flatter and lean *Large IT projects can be risky
digital SAMP
b) External: Develop *Improved customer service quality *Expensive implementation
with an independent and market focus and designing systems is hard
vendor
c) Package: License an *Integrated team work through *Company’s organisation and
existing version of the increased level of distribution business culture doesn’t
digital SAMP from XEROX among sales staff support implementation
Corporate Office

3. Implement as a Hybrid *Eases the employees into *Employees might be

model where some Information systems change confused with the process
process will be digital change
while others are done as *Initial cost would be less for
usual training and IT implementation *Designing systems could be a
problem in this model
Based on the analysis given in the table, we would recommend the company to go for Digital SAMP
systems with an external vendor as the advantages of it are many. The implementation should be
done with an external vendor as the current relation with AIS is not good as there is feud between
the too. Also, AIS has its poor implementation record in the company. The advantages in this
method would be:

 The cost would be reduced for the company in terms of rent space, travelling frequently etc.
 Integrated teamwork among the employees
 Efficiency, effectiveness and accuracy would be increased
 It will be a good fit with the direction of Xerox Corporate Office as a whole

SAs will be able to keep a track of their work with ease and also the managers would be able to
analyse data quickly. It will standardize the data entry process and will require training of the
employees to a large extent.