Alcatel Omni PCX

Alcatel OmniPCX Enterprise
Overview
GO/NO GO opportunity
presentation
•OXE System Overview
– Hardware Architecture
– ACT technology
– Boards
– Cabling
•System Access
– Different types of logins
Global architecture
• OmniPCX Enterprise logical architecture Applications /
services
IP
Server
4635
GPA
Inter-auto
DECT…
IP Media Network
Infrastructure IP Auxiliary
Gateway
Gateway
IP Media
Gateway Public IP Crystal
Network
Gateway
20 September 2017 3
France Telecom Group restricted
IP Server
• Software based on the 11.0 release of OmniPCX 4400
– e-CS : Communication Server Software
• Linux operating system (Alcatel)
• Signalization convergence point
– Media Gateways
– IP sets
– Phone boards IP
• Multi-protocols (UA,H323,SIP,...) Server
• Duplicated IP server
Network
IP Media
infrastructure
Gateway
20 September 2017 France Telecom Group restricted 4

Media Gateway
• IP Crystal Media Gateway
– 14 or 28 positions crystal
•Different shelves
• M2 or M3
–ACT 14 slots (M2 or M3)
•Main CPU in slot 6 ( backup CPU in slot10 )
•Floppy in slot13 ( optional )
–ACT 28 slots (M2 or M3)

•Main CPU in slot 20 ( Backup CPU in slot 6 )
•Floppy in slot 27 ( optional )

•
Media Gateway
IP Crystal Media Gateway connections to the IP
Server
Lien C1
– Principal ACT (CPU in the ACT)

• By the C1 link (crystal internal link)
– Extension ACT (linked to the principal ACT) Wire/IP link
• By a wired link
– INT2 board or INTOF board in ACT’s CPU position
• By a IP link
– INTIP board in the ACT’s CPU position
• INTxx board is considered as a CPU
in the extension ACT

Connectable sets
• All analog sets
• 8 and 9 series sets (IP & TDM)

– 4028 IP
– 4038 IP
– 4029/ 4039
• H323 clients
• SIP sets

External access
• The link to external networks (public or private) is provided
by analog or digital links
– Digital link :
• ISDN T0 / T1 / T2 access
• PCM access
– Analog links :
• DDI access
• NDDI access
• Tie line access
– Digital links to private networks :

• ISDN in QSIG (BC or GF), DPNSS and ABC-F access
• PCM access

IP Crystal Server
Alcatel Crystal Technology
• Alcatel Crystal Technology (suite)
– Each type1 link provides a flow of 8Mb/s
– This flow is (128 x 64Kbit/s) distributed in :

• 4 signaling TS (256 kbit/s) from boards to CPU
• 4 signaling TS (256 kbit/s) from CPU to boards
• 120
TS 0Btochannels
TS 3 for
60 voice
TS and data
TS 64 to TS 67 60 TS
Voice / Data Voice / Data

• Signaling Signaling
board  CPU CPU  boards

IP Crystal Server
Alcatel Crystal Technology
• Alcatel Crystal Technology (communication between sets)
– 2 different boards
board 1
A A+B
Crystal 1
Using all the Set A
27 links B A+B
Crystal 1
Board 2 Set B
– On a single board
A+B
A
Using
the looped link
Crystal 1
A+B Set A
B

Set B
IP Crystal Server
Auxiliary boards
• Auxiliary boards
– GPA / GPA2
• Conferences
– N party conference(maxi 29 participants)
– Master conference or announcement
• Pre recorded multi language voice guides in flash memory
– Flash cards for GPA, flash on GPA2 board
• Recordable voice guides
– RAM cards for GPA, RAM memory on GPA2
• R2 tones receivers

IP Crystal Server
Auxiliary boards
• Auxiliary boards ( continued )
– IO2N (Input output 2N)
• Additional load sharing of call server.
• Concentration, data packets switching
– RMAB ( Remote Maintemance Access Board)

• Remote secured access via modem or terminal adapter
• Connection with personal logins
• For remote maintenance and management
• To send OmniPcx Enterprise system incidents to a remote
monitoring center

System Cabling
Overview

Call Server Cabling
IP Crystal Server
• Call Server Cabling
– Generalities
– CPU 7 (IPCS) Board
• Media Gateway Cabling
– OmniPCX 4400 materials (IP Crystal Media Gateway)
• Sets Cabling
Call Server Cabling
Generalities
• Connection of Call Server to the system
– IP Crystal Server (CPU 5/6/7)
• CPU in the principal ACT (ACT 0)
• V24 and IP connections via an external box

Call Server Cabling
IP Crystal Server
•LANIP Crystal Server Cabling
Ethernet
Media Gateways are linked to the
Principal ACT by INT2/INTOF
Connections or by INTIP-A & B boards
On the LAN
V24
Backplane
connection
Ethernet
V24
IP Crystal Media Gateway Cabling
• ACT Media Gateway cabling details Mandatory
Daughter board 1 CBC1
Female RJ 45 connector
INT IP Board
cable Data
10/100 bT Equipment
Daughter board 2
Backplane of a
Voice Hub, M2 or MI
– The daughter board for compressors

Sets Cabling
• Connections depends on the board used
• M2 / M3 ACT type
– Traditional phone cabling

use of specific distribution cable

System Access
Overview

System Access
Generalities
• The system accesses are performed via different
logins
– An account is identified by a Login / Password
• The different logins do not have the same rights.
– mtcl login is used mainly for maintenance actions

through specific commands
– swinst login is used to instal and maintain linux and

OmniPCX Enterprise software

System access User accounts
• System access via mtcl login
xa000000 login: mtcl
Password:
Alcatel OmniPCX Enterprise 5.1

standard installation last performed: 13-Oct-2003 12:33:07
# The role of the CPU is MAIN

Application software identity
R5.1-e2.404-0-g-fr-c80s1
Business identification: R5.1
DELIVERY e2.404
Patch identification: 0
Dynamic patch identification: g
Country: fr
Cpu: c80s1
ACD VERSION
release : 4
bug_fixing : 4
protocol_id : 80
version_dy_hr_stat : 11
(1)xa000000> exit

• System access via mtcl login -Example
(1)xa000000> config 1
+-------------------------------------------------------------------------+
| Cr | cpl | cpl type | coupler state | coupler ID |
|----|-----|--------------|--------------------------|--------------------|
| 1 | 0 | GD |REGISTERED NOT INITIALIZED| NO SHELF ON CR |
| 1 | 1 | MIX484 |REGISTERED NOT INITIALIZED| NO SHELF ON CR |
| 1 | 2 | UAI 4 |REGISTERED NOT INITIALIZED| NO SHELF ON CR |
+-------------------------------------------------------------------------+
--- Inter Crystal Topology ---
+-------------------------------------------------------------------------+
| CR | CPL Type Role Free/Tot Role Type CPL | CR |
|-------------------------------------------------------------------------|
| 01 | 00 - GD (INT_HS ) -X- 00/00 -X- ( INT_HS) MEX - 00 | 02 |
|-------------------------------------------------------------------------|

• System access via swinst menu
xa000000 login: swinst
Password:
Alcatel OmniPCX Enterprise 5.1

standard installation last performed: 13-Oct-2003 12:33:07
Last installed delivery

DELIVERY e2.404.0.g
ALCATEL BUSINESS SYSTEMS

FACILITIES Main menu Installation FACILITIES 2.18.0
1 Easy menu
2 Expert menu
Q Exit
Your choice [1..2, Q] ?

System access
V24 connection
• Terminal configuration
– Emulation
• VT 100
– Serial port configuration
• 9600 8N1
– Flow control
• NO

Questions?

25
• User creation
– Analogue / IP extensions
– Connection category
• Prefix and Suffix
• Trunk groups

Alcatel Omni PCX Enterprise
User Creation

User Creation

User Creation
presentation
User Creation
presentation
Create Users IP
Application Expert tool Tab
Select Users
Action Create
Entry Directory number : 31000

Shelf address : -255
Board address : -255
Equipement address :
Set type : 4028
Action Click on the green symbol
Remark :
Directory number : Select a number in the list
Physical address : Select the address in the list
or -1 / -1 / -1 for an automatic allocation
or 255/255/255 for resurrection
Set type : select the type in the list

Entity number :created previously
• Note : available sets :
GAP, GAP+, 4035, 4020, 4010, 4004 (4 choices with or without TSC-IP).
20 September 2017 31
Create Users Analog
Application Expert tool Tab
Select Users
Action Create
Entry Directory number : 31100

Shelf address : -1
Board address : -1
Equipement address : -1
Set type : Analog
Action Click on the green symbol
Remark :
Directory number : Select a number in the list
Physical address : Select the address in the list
or -1 / -1 / -1 for an automatic allocation
or 255/255/255 for resurrection
Set type : select the type in the list

Entity number :created previously
• Note : available sets :
Analog
Maintenance commands
• Maintenance commands [1] : Device features.
– termstat –d ( directory number) UA TERMINAL -------------------------------------------+
• With this command you can see the status of the | Device: 1-1-0-32 Neqt: 1126
extension | Logic number: 16
• The board to which the extension is associated | Terminal type: UA_MR2 Locked: No
• Reset the equipment …etc
| State: IN_SERV |
| Directory number: 31000 Set type: 4035(MR2_3G)
| Associate directory: 31000 PIN: 0000
| Overflow validate: No Multiline set: Yes
+COUPLER_INFORMATIONS ----------------------------------+ | PBX group number: none PBX state: OUTSIDE
| Logic coupler type : CPL_MIX | | Dev.type: 0 Carac. Number: 8
| MAO coupler type : MIX244 | | Set Revision: 03,32 DTI vers: 241
| Coupler state : IN SERVICE |
+----------------------------(PRESS ANY KEY TO CONTINUE)+ | Vta type: 3 Hardware Config: 123
+----------------------------(PRESS ANY KEY TO CONTINUE
[1] : Device features.
[2] : Forward informations.
[3] : Subdevice informations.
[4] : Demi-com informations.
[5] : Reset the device.
Your choice [1-5, q for quit]: 1

– listerm cr.no cpl.no
--------------------------------------------------------------------
|Coupler: 1 1 Logic type: CPL_MIX Board: MIX244 State: IN SERVICE|
|-----------------------------------------------------------------------------------|
|Cry:Cpl:ac: term| neqt | typ term | dir nb |Out of service cause |
|-----------------------------------------------------------------------------------|
| 1 1 0 32 | 01126|4035(MR2_3| 31000 | . . . . . . . . . |
| 1 1 0 33 | 01127| T_RESU | | A.I...... |
| 1 1 0 34 | 01128| T_RESU | | A.I...... |
| 1 1 0 35 | 01129| T_RESU | | A.I... .. . |
| 1 1 0 64 | 01158| AUTPOS | 31100 | . . . . . . . . . |
| 1 1 0 65 | 01159| T_RESU | | A.I...... |
| 1 1 0 66 | 01160| T_RESU | | A.I...... |
| 1 1 0 67 | 01161| T_RESU | | A.I...... |
--------------------------------------------------------------------
|(A:att_mserv|S:hs smooth),C:hs_defich, I:hs_isolauto, X:hs_isolman|
|T:hs_terdef U:hs_usdef, P:hs_errparite,B:hs_bascul, Y:hs_cristisol|
--------------------------------------------------------------------
| Total number of terminals out of service : 0 |
| Total number of terminals in service : 2 |

Class of Service
Overview

Summary
• Connection class of service
• Phone feature class of service

Connection class of service
– The connection COS determine the authorizations or

the bans of the calls between terminals
– They concern the direct calls
– There are 32 connection COS by default
– This number can be increased to 256 (by step of 32)

for particular needs

Connection class of service
CALL
COS=1 COS=2 called

0 1 2 3 4 5
0 1 1 1 1 1 1
1 1 1 0 1 1 1
2 1 1 1 1 1 1
caller 3 1 1 1 1 1 1
4 1 1 1 1 1 1
5 1 1 1 1 1 1

Phone features class of service
• Phone features class of service
– The 32 phone feature COS allow:
• to authorize or to forbid the access of the sets to some phone features
– example : forward of the on a external number
• to protect some sets against some phone features

– example : protection against barge-in
• to define the routing mode at off-hook

– example : no routing/direct/delay
• to forbid the phone features authorized by a suffix

– example : to forbid the call announce through speaker
• to define some specific attitude

– example : the addressee of the default call overflow
• to limit the access to the speed dialing by range

– The phone features COS are classified by
• Rights
• Routing mode at off-hook
• Set features
• General services
• PCX services
• External services
• Suffixes features
• Speed dialing area
• Voice mail forwarding

• Default overflow type
• Quality profile for voice over IP

Prot. against
Barge-in
the barge-in
COS 1 1 0
COS 2 1 1
Right to the barge-in for the caller ?
Protection of the called set against this right ?

COS=1 Protection of the set in communication ?
Barge-in ?
Communication
Call of the busy set
COS=1 COS=2
Prefixes & Suffixes
Overview

Prefix plan Overview
 Definition of a prefix
Number which is dialed to realize a telephone feature (at dial
tone or voice guide)
Call server
attendant call?
call an another set?
dial 9 call outside correspondent?
Programming call forward?
.......

 A prefix defines one, and only one, telephone feature

 It is 1 to 8 digits long (0 to 9, A, B, C, D, #, *)
 User directory numbers are prefixes
 A prefix can be used with a time out (T)
Allows use of prefixes beginning with the same digits and having
different formats
• 9T: attendant call
• 95674: call from Mr. X ’s extension

 To define a prefix, you must complete 2 or 3 fields depending

on the feature:
Prefix number
• It identifies the prefix and must be single
Prefix meaning
• The role of the prefixes is gathered by classes
Prefix information (some prefixes)

• Certain prefixes need to specify the role indicated, this information is thus
related to the type of prefix used

Suffix plan Overview
 Definition of a suffix
Number dialed during a call or at a tone (other than the dial tone)
or voice guide
Call server
Dial 2
to make a Dual-Call
Public network

Suffix plan Overview
 A suffix defines one, and only one, telephone feature
 Its length is generally of 1 digit and to the maximum of 8 digits

(0 to 9, A, B, C, D, #, *)
 User may make use of each suffix depending on his set ’s

telephone feature categories

Numbering plan Overview
 Definition of numbering plan
It’s a table of the system which contains the totality of the

prefixes analyzed by the translator
 It’s a “read-only” table
 It makes it possible to see the prefixes managed in the “Prefix

plan” as well as the numbers created automatically by
management
• sets
• groups
• voice mail

Prefixes & Suffixes
Management

Prefix and Suffix Management
 Create a prefix
Translator/Prefix plan
• Prefix number
• Prefix meaning
 Prefix information
 Private Route type
 Create a suffix
- Translator/Suffix plan
• Suffix number
– Suffix meaning

Timers
Management
• Modification of the temporization
– System/Descend hierarchy/Timers
• Timer No : 23
• Timer units : 30

Trunk groups
Overview

Trunk groups
overview
• Connection with an operator
digital
ISDN T2 / T0
Service provider
NDDI
Analog

Trunk groups
overview
• Connection with non Alcatel PABX
QSIG Digital
NDDI
Analog

Trunk groups
overview
• Connection to an Alcatel PABX
ABC_F digital
NDDI Analog

Trunk groups
overview
• Main characteristics Trunk group number
Seize prefix
Trunk group type
ressources

Trunk Group Add-on
Management

Trunk group Add-on
• Trunk group management
– /Trunk Group/Create
Node Number (reserved) : 1

Trunk Group Id : 19
Trunk Group Type + T0

Trunk Group Name : T0
Number Compatible With : 0
Remote Network : 255
Shared Trunk Group + False
Special Services + Nothing

Trunk group Add-on
– /Trunk Group/Create
Node number : 1
Transcom Trunk Group + False
Auto reserv by Attendant + False
Overflow trunk group No : -1
Tone on seizure + False
Private Trunk Group + False
Security Patrol + False
Q931 signal variant + ISDN all countries
auto DTMF dialing on outgoing call + NO
Public Network Category : 0
DDI transcoding + False
Can support UUS in SETUP + True
Implicit Priority
Activation mode : 0
Priority Level : 0
Preempter + NO
Incoming calls Restriction categ : 10

Trunk group Add-on
– /Trunk Group/Trunk Group/Consult modify
[ All instances ]
[ Set filters ]
[ Select attributes ]

Trunk Group Id : 19
Instance (reserved) : 1

Trunk group Add-on
– /Trunk Group/Trunk Group/Consult modify
Trunk Group Id : 19
Trunk Group Type + T0

Public Network Ref : ------
…
…
Nb of digits unused (ISDN) : 5
B Channel Choice + NO
Channels Reserved By Attend : 0
Dissuasion For ACD + NO
DTO joining + YES
Enquiry Call On B Channel + NO
Automated Attendant + NO

Trunk group Add-on
• Trunk group management: equipment allocation
– /Trunk Group/Trunk Group/T2-T1-T0 access/Create

Trunk Group Id : 19
Physical Address : 2-7-0
Access Type + T0
Time Slots T0 : 011

Trunk group Prefix
– Prefix management
– /Translator/Prefix Plan/Create
Number : 119
Prefix Meaning + Professional trunk seize
Prefix Information : 19
Private Route type + False

Trunk groups
•Information about the trunk groups status
Maintenance
-r: optional parameter used
to refresh the screen
– trkstat (-r) <trunk group n°>
Indicate the board's position where is the access
– trkstat (-r) <Media Gateway> <board>

Questions?

65
• ISDN Traces
• PBX Groups
Hunting Groups
Pick up Groups

ISDN Traces
Overview

Call principle
• Principle of ISDN call setting up from OmniPCX
Enterprise
– Outgoing call Incoming call
• Block mode Block mode
• Overlapping mode --
– Call proceeding
– Connect
• Optional
– Disconnect
• Optional
Call principle - Outgoing call
• Call set up in block mode
– The called number is sent in the set up message
• Send SET UP message with SENDING COMPLETE information
– The complete number is present in this message
– The call reference is indicated on 1 or 2 bytes ( CALL REF )
• Send information element in this message (EI)
– Call type (BEARER_CAPABILITY) : 80 90 a3=TEL
– CALLING NUMBER
– CALLED_NUMBER
– The call reference is used by the system to link the

messages exchanged for one specific call
• Coded on 1 byte for a T0 and 2 bytes for a T2
• The 80h value is added to the first call reference byte when
20 September 2017
the message come from the network (central office answer)69
Call principle - Outgoing call
• Outgoing call set up with overlap dialing
– The called number is sent in one or many information
messages
• Send SETUP message
– Call reference on 1 or 2 bytes
• Send information element in this message (EI)
– CALLING NUMBER
• Reception of acknowledge message from network SETUP ACK
• Send one or many information elements (EI)
– These messages contain one or many digits of the called number (send
according to the dialing rhythm
• 2 possible cases :
– Number format known in the translator
» The last message contain the information SENDING COMPLETE
– The number format undefined in the translator
20 September 2017 » The receptionFrance Telecom Group restricted
of call proceeding message from network indicates 70
the end of dialing
Call principle - Incoming call
• Call reception from public network
– This call is normally always in block mode

• Reception of a set up message SETUP with SENDING
COMPLETE
– Call reference on 1 or 2 bytes
• Reception of information elements in this message (EI)

– B channel number to use
– Caller number (CALLING_NUMBER)
– Installation number (CALLING_NUMBER)
– DDI called number (CALLED_NUMBER)
Call principle - Communication
• Call proceeding ( send or receive )
– This information contains 2 messages
• CALL PROC : Call proceeding
– On one outgoing call in overlap mode , if the system ignores the
send number format, this message finishes the dialing
• ALERT : The called user is ringing
• User connection
– Send and receive connection messages
• CONNECT : UserFrance
connected
20 September 2017 Telecom Group restricted 72
Call principle - Disconnection
• Disconnection of communication
– Disconnection information transmission
• DISCONNECT : Send by the terminal which releases

the call
– Provide the release cause in the information element
• Communication release
– Transmission of release messages
• RELEASE :
20 September 2017 Call release
France Telecom Group restricted 73
Call principle - Traces
• The Alcatel OmniPCX Enterprise possesses
integrated tools to realize third level traces
for ISDN protocol
• Predefined script t3
• Start automatically trace tool with filter on ISDN

messages
• Indicate ISDN access to trace (option)

– use the command with the following parameters :
20 September 2017 C ‘cristal number’ c ‘coupler number’ 74
Groups
Overview
Two types of Group
- Pick-up Group
- Hunt Group (PCX)

Pick-up group Overview
• Call pick-up enables a user to answer an
incoming call to another set on his own set by
dialing a prefix 1 CALL
conversation
3
2
Pick-up prefix

Hunt Group Overview
• A hunt group combines extensions on the
same number
• A call to this number is distributed to the

extensions in the group according to the
search type
• Three search types
– Sequential
Hunt Group Overview
• Sequential hunt
– The call always rings the extension at the head of the
group: the first one free is rung
• Circular hunt
– Each extension is rung in the order on the list: the system
rings the next free extension after the one previously
called
• Parallel hunt
– The extensions in the group are rung simultaneously
– The extensions in the group can not be multi-line
extensions

Hunt Group Overview
• Functionalities
– Number of allowed waiting calls

• % on number of active sets in the hunt group
– Internal group pick-up
– Right to pick up private call : y/n
allowance to pick up a private call
– Prefix «agent processing group call pick up»
private
call
call pick up
PS : only available in network mode

Hunt Group Overview
• Functionalities
– Call pick up by external : y/n

allowance to pick up a Hunt group call from an
external set of the group
Hunt group call
– «Direct call pick up» prefix + Hunt group directory nb
Call pick up

Hunt Group Overview
• Distribution of internal calls
internal
calls
Group directory N°
overflow N° if
Group empty yes supported, otherwise call
not possible
no
Queue full overflow N° if
Extensions free no yes supported, otherwise call
not possible
yes no
Extensions ring
Hold/call back possible by
caller action

Hunt Group Overview
• Distribution of external calls
external
call
Group directory N°
overflow N° if supported,
yes
Group empty otherwise distributed according
to entity’s CDT
no
yes
no Queue full
Extensions free
yes no
Extensions ring then overflow Ringing tone then overflow to

to the entity’s CDT after trunk the entity’s CDT after trunk
overflow timer overflow timer

Hunt Group Overview
• Functionalities
– Exit the group by dialing a code
– Enter the group by dialing a code
– Forbid the last extension to leave the group
– Group overflow destination
– Number of allowed waiting calls
• % of the number of active sets in the hunt group
• Group class of service

– Connection COS
• Used to define user's calling rights to the group
Hunt Group Overview
• Limits and restrictions
– 200 hunt groups per nodes
– 40 extensions in an hunt group (analog or digital)
– A set can not belong to several hunt groups
– No multi-line set in a parallel group

Pick up group Management
• Pick-up group creation
– /Users
• Pickup group name:
• Tel. Features COS ID :
• Call pickup prefix

– /Translator/Prefix plan
• number: free number in the dialing plan
• prefix meaning: general features
• general features:
» group call pickup
» direct call pickup
Pick up group Management
• Rights to the prefixes use
– /Classes of service/Phone features classes of
service
• Tel. Features COS ID : 0..31
– rights
» prot. Against dir. Call pickup : 0/1
– general services
» group call pickup : 0/1
» direct call pickup : 0/1
» Processing group call pickup : 0/1
• List of existing pick up groups

– /Groups/Pickup groups
Hunt Group Management
• Hunt group creation
– /groups/hunt group
• Directory number:
• Directory name:
• Type of hunt group:
• Circular search type:
• Release after timer:
• Overflow directory number:
• Authorized camp on calls %:
20 September•2017
Connection COS France
ID: Telecom Group restricted 87
• Hunt group creation (continued)
• Unavailable authorized:
• Directory numbers assigned to the group:
• Entity number:
• Group busy with one call:
• Pickup private call:
• External pickup call:

• Users assignment in the hunt group
A) when the PCX is created

– /Groups/Hunting groups
• Directory numbers assigned to the group
B) when managing users

– /Users
• Hunt group directory number
• Entry/exit hunt group facilities
– Prefixes creation
• /Translator/Prefix plan
– Number : free number in the dialing plan
– Prefix meaning: Set features
– Station features:
» Sta. group exit
» Sta. group entry
– Facilities authorization
• /Classes of service/phone features classes of service
20 September 2017 – Set features France Telecom Group restricted 90
• Operation of multi-line extensions
– /System
• Multi-line call in PCX
– / Users
• Multiline Properties
– /Overflow on busy : false/true

• Timers
– /System/Timers
• Rest timer between two calls to a set in a hunting
group (Timer No. 31)
– Timer number: 31
– Timer unit : 10 (Units of 100 ms, 1sec. by default)
• Rotation timer (Tempo No. 36)

– Timer number: 36
– Timer unit : 250 (Units of 100 ms, 25 sec. by default)

Groups
Maintenance

Pick up groups and Hunting group
Maintenance
• Pick group Maintenance Commands
– zdpost
• find the identity of the group (pickup_id)
– edsbr
• find the extension's and the group's identity
– listrad
> Hunt• group Maintenance
find the prefix Commands
pbxstat
• to display static data about a hunting group
- supgpbx
• to display dynamic data about a hunting group

Hunt groups Maintenance
• pbxstat
– Syntax: [-f][d dirnum][n nu_group][all]
(3)xa00003> pbxstat -f d 33555
***** mcduapp 33555 Num Group 1 GPBX *****
nu_tete 1 mcdu de tete : 33010
max_att 50%
idx_acc 255
modcycle PARAL
traiatt 0 debor 0
autoret 1 pooccgrp 0 grp_prio 0 abca_blf 0
nbppgr 4 nbpoeff 4 idx_rasgo 0
mcdudeb
grcatptt 0 grctconx 0 entity_nr 1
etat_groupe ABCA_SG_FREE
tab_pres[1..40]
nelgr 0 in : 33010
nelgr 3 in : 33013
nelgr 2 in : 33012
nelgr 1 in : 33011
Waiting queue empty

Hunt groups
• Supgpbx
Maintenance
• 3)xa00003> supgpbx
– Hunting group supervisor - xa001001
» 1: Group's sets state

» 2: State of all the hunting groups of the node
» 3: Group statistics
» 4: Help
» 5: Options
» q: Quit the hunting group supervisor

Hunt groups
Maintenance
• Parameters linked to the PCX
– edsbr
• dir
• hunt
• fc
– ednump
• dir
• mean
• Voice guides
Hunt groups
Maintenance
• Speed Dial Numbers
– Direct Speed Dial Numbers
– Speed Dial Numbers by Range.
• System Messages
• Principles of Voip
• Voice Guides and Tones

Speed Dialing
Numbers
Overview

Speed dialing numbers
• Services provided by the speed dialing numbers
– Simplified dialing
– Modifying the initial dialed number

• Speed dialing numbers for overflow
• Speed dialing numbers for temporized overflow
– More user-friendly presentation of incoming calls

• On attendant sets
– Indications of call’s importance: VIP, normal, local
• On IP Touch sets with display

– Displays caller’s surname and first name
• Filtering according to caller number is possible
Speed dialing numbers
• Services provided by the speed dialing numbers
(cont.)
– Lists of speed dialing numbers by department
(areas/entities)
• The speed dialing numbers can be managed in

two ways
– A range of direct speed dialing numbers
• Speed dialing numbers for the entire system
– 400 ranges of speed dialing numbers

Direct Speed dialing numbers
• Direct speed dialing numbers
– Each direct speed dialing number corresponds to a
prefix in the numbering plan
– There is only one range of direct speed dialing
numbers index 0
Range of direct speed dialing numbers
1st index: 0
length: 1000
index 999
index 1000
Free space for Speed Dialing

Numbers by range

Speed dialing numbers by range
• Speed dialing numbers by range
– Speed dialing numbers dedicated per entity
– One prefix is associated to one range
– A user has to dial

• the prefix which corresponds to the range
• then the index of the speed dialing number in the range
– The index, dialed by the user, corresponds to the index of

the speed dialing number in the range and not the system
index
– Speed dialing numbers ranges may overlap

• They cannot overlapFrance
20 September 2017 withTelecom
the range of direct speed dialing
Group restricted 103
numbers
• Access to speed dialing numbers by ranges
Belongs to entity 1
Entity 1
Speed Dialing range 0: 0 System range 0
Speed Dialing range 1: 1 Index of the 1st Spd DI. number:
“20 00” Numbers of Spd DI. numbers:
Number of digit: 2
Index Speed Dialing numbers

Prefix plan 0 00298143322
Speed Dialing range 31:31 1 00544551290
Number: 20
Prefix meaning:
Speed Dialing area
Entity 2 System range 32
Information: Index of the 1st Spd DI. number:
<Entity range> 0 Speed Dialing range 0: 32
Number of Spd DI. numbers:
Speed Dialing range 1: 33
Number of digit: 2
Index Speed Dialing numbers

“20 00” 0 00133234455
1 0013345
Speed Dialing range 31:63
Belongs to entity 2

Speed Dialing
Numbers
Management

Direct speed dialing numbers
• Checking management of the direct speed
dialing number range
– Path
• /Speed dialing numbering / Direct Speed Dialing
Numbers
– Standard management
• Index for the 1st speed dialing number: 0
• Length for speed dialing numbers: 1000

Direct speed dialing numbers
• Speed dialing numbers in the direct speed
dialing number range
– Path
• /Speed dialing numbering / Direct Speed Dialing
Numbers /
Direct Speed Dialing Number Prefix
– Example
• Direct speed Dialing number prefix: 6000
• Call number: 900332983322
• Directory Name: Training
• Creation of a range of speed dialing number
– Path
• /Speed Dialing / Spd DI Numbers by range
– "Action"
• Filter the range that has to be defined
– Parameters
• Index for the 1st speed dialing number: from 1000 to
14999
• Length for speed dialing numbers: range size
• Creation of the speed dialing numbers in the
ranges
– Path
• /Speed Dialing / Spd DI Numbers by range /
<range 0 to 399> / Speed dialing number
– Example of parameters:
• Speed dialing no: 0 (index of the Spd DI number in the
range)
• Call number: 90033298143636
• Directory name: Alcatel
• Link the entity ranges (selected by the users)
to the system ranges
– Path
• /Entities / Entity Speed Dialing Numbers Range
– Parameters:
• Speed dialing area 0 0 (system Spd DI number range
index)
• Speed dialing area 1 1
• Speed dialing area 2 2
• Creation of the selection range prefix
– Path
• /Translator / Prefix plan
– Parameters
• Number: Prefix value (corresponding to the customer
need)
• Prefix Meaning: Speed Dialing Area
• Prefix information: Range index (entity range 0 to 31)

System messages
Overview

System messages
• System messages can be :
– Displayed in real time the system port
– Stored on the Call Server hard disk
– Sent to the 8770 “Alarms” application
– Forwarded to the RMA
• Definition of the minimum level of severity for displaying

messages, storing them, sending them to the 4760
server:
– Path : Applications / Incident Manager
• Definition of the exceptions and incidents forwarded to

the RMA
– Path : Applications /France
20 September 2017 Incident Manager
Telecom Group restricted / Incident Filter 113
System messages
• Backup Files
counter 1
– The incidents are stored on the Call counter.txt
Server hard disk counter 2
– Consultation of the messages stored
on the CPU hard disk : 1
inc-3.txt
• incvisu , with the option : 2
– -1 : before the last reset
3
– -2 : before the last reset but one
inc-2.txt
– -3 : before the antepenultimate reset 4
– -r : sort from the oldest to the newest
message
5
– -t x : the x last messages inc-1.txt
– -s “abc” : messages containing the string 6
“abc”
7
inc.txt
8

System messages
• Severity levels of the incidents
– 0 : indeterminate : no indication from the system
• degradation
– 1 : critical : immediate correction needed
• strong degradation
– 2 : major : urgent correction
• mean degradation
– 3 : minor : recommended correction
• slight degradation
– 4 : warning : strongly recommended analyze
• possible degradation
– 5 : cleared : recommended analyze
• equipment previously out of service are now operational
– 6 : unknown
System messages
• Fields in the system messages
dd/mm/yy hh:mn:ss M | c / pc / t / eqt | =s : mini = label

 Information
Incident n°
Severity level
Equipment n°
Terminal n° (UA link)
Board position
Shelf n°
M : incident from the Main CPU
S : incident from the Stand-by CPU
I : incident from a CPU which the role is not
defined yet
time of the incident (hh=hour, mn=minute, ss=second)
date of the incident (dd=day, mm=month, yy=year)

System messages
• Stop the output of the incident messages
– incstop (or incout –2)
• Restart the on-line output of the incidents messages on

the standard output
– incstart (or incout –1)
• Enable the on-line output of the incidents on the

current port
– incout –3
• Display the incidents counters

– inccpt
System messages
• Incidents management
– / Applications / Incident Manager
Review/Modify: Incident Manager
Node number (reserved) : 1

V24 No + /dev/rv24/b1/tty3 (47)

RMA + eRMA
RMA Network + NO
Display Severity + Minor
Storage Severity + Minor
Network Severity + Indeterminate
Network Incident Display Severity + Major
Network Incident Storage Severity + Clear
...
...

System messages
• Incident filters management/ Applications /
Incident Manager / Incident filter
Review/Modify: Incident Filter
Node number (reserved) : 1
Filtre id
Incident Number : 2042
Network Number : -1
Node Number : -1
ACT shelf Number : -1
Board Number : -1
Behind Us : -1
Set Address : -1
RMA Action + Action 0
Alarm Action + None
Table ID : 0
Screen Display + YES
Disk Storage + YES
Network Incident + NO
SNMP Incident + NO

Alcatel OmniPCX Enterprise VoIP
• Voice over IP in OmniPCX Enterprise
VoIP H323
environment
Statistics
8770
H323
Network
SIP
Gateway
Network
SIP
Gateway
IP Network
IPRS main
Applications
IPRS Stdby
IP AS
IP MG IP MG
SIP User
H323
SIP Terminal
PCMM2 Terminal
4980
Remote Site Main Site

Environment VoIP
• The OmniPCX Enterprise uses VoIP for:
– The connection between two installations inside an ABC-F

Network
• Use of a ABC link and a VPN Hop for voice
– The connection with a remote VoIP PBX

• Use of a H323 trunk group (with or without Gatekeeper)
– The connection between two ABC-F Networks

• Use of a H323 or SIP trunk group (with or without Gatekeeper)
– The connection of IP-Phones

• Use of UA protocol (IP touch sets), SIP or H323
Environment VoIP
• Main protocols used by the OmniPCX Enterprise :
– H323 (ITU Standard approved in 1996)
• First protocol used in VoIP environment
– Based on Q931 protocol (ISDN)
– SIP (RFC 2543 of the IETF)

• New protocol (1999) offering more flexibilities than H323
– Based on SMTP and HTTP (WEB) protocols
– RTP
• Protocol used for data transport in « real time »
– RTCP
• Protocol used for the control of the quality of service (QoS)
H323 overview
• H323 defines mechanisms required for:
– Call establishment
– Signalling
– Capacities exchanges between terminals
– Control of medias (voice, video, data)
• It’s a protocol based on ISDN (Q931)

• History of H323
– Version 1 (1996) Telephony over IP
– Version 2 (1998) Multimedia over packets networks
– Version 3 (1999) Fax, Gatekeeper...
H323 overview
• H323 protocol
E Data
N System control System control VIDEO AUDIO
applications
T
I
T
H225 H245 Telematic H225 Codecs Codecs
E Call Control RAS RTCP H261 G711
Control T120 Control H263 G723, G729
H
3
RTP
2
3 H225 frame layer
TC
P TCP UDP
-
I
P
IP

H323 overview
• H323 VoIP communication principles:
– Establishment of the signalling channel

• based on H225 with TCP
– Multimedia capabilities exchanges (version, Codecs,…)

• based on H245 with TCP
– Establishment of the voice channel

• based on RTP with UDP
– Exchange of QOS information

• based on RTCP with UDP

H323 overview
• H323 communication example
H323 Terminal
9 : outgoing
IPMG TG seizure
10.1.1.20
@IP GD
 IP@10.1.1.20 | N° 0 0123456789
LAN
Call
server
ISDN
Access
Public
Network
Subscriber
0123456789

SIP overview
• The SIP protocol (Session Initiation Protocol) is an IP signalling protocol located in the
application layer of OSI model designed to:
– open communication sessions
– modify established sessions
– close sessions between users
• It’s a protocol based on SMTP and HTTP

– messages are in « Text » format
– SIP addresses are of type « e-mail »

SIP generalities
• The SIP architecture operates on Client / Server
mode and contains the following elements :
– SIP terminals (User Agent or UA)
– Proxy SIP servers
– Redirect SIP servers (unused for the OmniPCX)
– Registration servers (Registrar)
• UA communications are direct or through a proxy

SIP generalities
• SIP protocol
Multimedia Applications
Voice Video Data

SIP
RSVP RTSP SAP SDP
UDP TCP
IP

SIP generalities
• SIP protocol
E AUDIO
N System control
VIDEO
T
I
T
E SIP
S SAP RTSP RSVP RTCP RTP

I
P SDP
TC
P TCP UDP
-
I
P
IP

SIP generalities
• Principles of VoIP communication using SIP protocol.
– SIP call (via Proxy eventually)
• Sending of INVITE messages with session information (SDP)
– Information exchange during the session ( Ring,busy)

• SIP messages dedicated (Trying, Ringing, Ack, etc...)
– Establishment of the voice channel

• Use of RTP in UDP
– QoS information exchanges

• Use RTCP in UDP
SIP generalities
• Example of SIP communication
SIP Terminal
Compressor
32000
IPMG
RTP
flow
LAN
Call
server INVITE : 32000@oxe.alcatel.fr
Signallinge-CS <> GD TO : 31000@oxe.alcatel.fr
Proxy & Registrar
SIP gateway
31000

IP-Phones
• The OmniPCX Enterprise allows the connection of
dedicated telephone sets (e-Reflexe)
– The signalling is using the UA protocol
• The UA frames are encapsulated in UDP frames.
– The voice is sent in RTP packet over IP network.
• Those set are considered as normal set from Call

Server point of view .
– The IP-Phone functions are equivalent to normal UA
set functions.
IP-Phones
• Example of communication with IP-Phone
Compressor
32000
IPMG
RTP
flow
LAN
Call
UA
server
Signalling e-CS <> GD to l’INT-IP A
signalling
Virtual INTIP-A
31000

Special functions
• For communication between 2 IP terminals ,the
system optimizes the compression resources .
– Use of direct RTP between terminals if the
compression algorithm are compatibles .
• Communications within the same node.
• Communication between IP-Phones from different nodes.

– The OmniPCX software release must be compatible.
• Communications between IP-Phones and SIP terminals.

• Communications to 4645 voice mail.
• All communication between e-Reflexe and/or

•
IP-Phones
Examples of communication with IP tickets
and direct RTP
33000 32000
IPMG
RTP
flow
LAN
Call
UA signalling
server
Virtual INTIP-A
H323 terminal
31000
N° 34000 IP tickets

VPN hop over IP
• The IP network can be used to build an ABC
network between 2 OmniPCX Enterprise .
– An ABC link is used to transport the signalling over IP

between the 2 nodes .
– A VPN hop is used for the voice transport .
• Use of a T2 trunk group over IP .
• The level of features is the same compared to a

traditional ABC-F network .
VPN hop over IP
• Example of communication with a VPN hop
over IP Compressor
32000
IPMG
RTP
flow
LAN
Call Call IP-Phone

server server on node 2
Node 1 Node 2
ABC-F Link
(signalling)
31000
VPN hop
Alcatel OmniPCX Enterprise X8/X9
series sets
X8/X9 series setsX8 series sets range
Alcatel 4068 Alcatel 4038 Alcatel 4028 Alcatel 4018

IP touch IP touch IP touch IP touch
 Adjustable graphical 4  Adjustable graphical

 Adjustable graphical  1x20 character
grey level display B&W display
colour display display
 2 direction navigator  4 direction navigator
 2 direction navigator  2 direction navigator
 Direct access to  Direct access to
directory directory
directory directory
 Hands Free  Hands Free
 Hands Free  Hands Free
 Mute key  Mute key
 Mute key  Mute key
 Redial key  Redial key
 Redial key  Redial key
mailbox mailbox
mailbox mailbox
 10 soft keys (physical)  6 soft keys (physical)
 10 soft keys (physical)  6 programmable keys
 40 programmable soft  40 programmable soft
 40 programmable soft keys keys
keys  Alphabetic keyboard  Alphabetic keyboard
 Alphabetic keyboard
France Telecom Group restricted 139 139

20 September 2017
X8/X9 series sets
X8 series sets range
• IP Connectivity
– LAN
– PC
– Power *
– Add-on
– Handset
– Headset (jack)

X8/X9 series sets
X8 series sets range
• IP Connectivity
PC
USB
LAN Power jack
External ringing signal
Handset
Key modules Headset jack

X8/X9 series sets
Option on X8/X9 series sets
• Additional key modules
– Two models
• 10 keys
• Electronic 14 keys
• 40 keys
– Limits
• 2 Add-on Modules per phone sets

• Up to 80 additional keys
• Add-on module shall
20 September 2017
be
France lined
Telecom up,
Group and the AOM10 shall only
restricted 142
take place at the end of the queue
X8/X9 series sets
Recommendation on X8/X9 series
• MLA features
sets
– Used an external add-on module to manage MLA
secondary keys
• All the keys of the virtual module are not displayed permanently
(several pages)
• Executive group features
– Use an external add-on module to manage the executives

group keys
• All the keys of the virtual module are not displayed permanently
(several pages)

Alcatel Omni PCX

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20 September 2017 France Telecom Group restricted 4

–ACT 28 slots (M2 or M3)

20 September 2017 France Telecom Group restricted 5

– Principal ACT (CPU in the ACT)

20 September 2017 France Telecom Group restricted 6

• 8 and 9 series sets (IP & TDM)

20 September 2017 France Telecom Group restricted 7

– Digital links to private networks :

20 September 2017 France Telecom Group restricted 8

– This flow is (128 x 64Kbit/s) distributed in :

• 4 signaling TS (256 kbit/s) from CPU to boards

Voice / Data Voice / Data

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– RMAB ( Remote Maintemance Access Board)

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– CPU 7 (IPCS) Board

• Media Gateway Cabling

– OmniPCX 4400 materials (IP Crystal Media Gateway)

– IP Crystal Server (CPU 5/6/7)

• CPU in the principal ACT (ACT 0)

• V24 and IP connections via an external box

20 September 2017 France Telecom Group restricted 15

– The daughter board for compressors

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– Traditional phone cabling

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• The different logins do not have the same rights.

– mtcl login is used mainly for maintenance actions

– swinst login is used to instal and maintain linux and

20 September 2017 France Telecom Group restricted 20

Alcatel OmniPCX Enterprise 5.1

# The role of the CPU is MAIN

20 September 2017 France Telecom Group restricted 21

--- Inter Crystal Topology ---

20 September 2017 France Telecom Group restricted 22

Alcatel OmniPCX Enterprise 5.1

Last installed delivery

ALCATEL BUSINESS SYSTEMS

Your choice [1..2, Q] ?

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Application Expert tool Tab

Entry Directory number : 31000

Action Click on the green symbol

Set type : select the type in the list

Entry Directory number : 31100

Action Click on the green symbol

Set type : select the type in the list

20 September 2017 France Telecom Group restricted 33

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• Phone feature class of service

20 September 2017 France Telecom Group restricted 36

– The connection COS determine the authorizations or

– They concern the direct calls