MX-C250F

MX-C300W

Technical Handy Guide

February 2014

Content
Machine Specification 2 Updated Firmware & Print Driver Revision 20 Updated
Machine Options 4 Test Simulation 21
Consumables 5 Trouble Codes 24
Initial Set-up 6 Sensor Location 26
Colour Calibration 8 Jam Cause Codes 28
Maintenance 10 Repair Hints 29 Updated
Operating System Support 13 Updated Technical Bulletin Index 31 Updated
Electrical 14 Document Reference 32
Firmware Upgrade 16 Notes 33
EEPROM Handling Procedure 19 NEW

9/01/2014
Machine Specification
MX-C250F MX-C300W
General
Type: Desktop
Original Paper Size: Max. A4
Tray: A4R – A5R, 8.5 x 11R – 5.5 x 8.5R,
Printed paper Size:
Bypass: A4R – A6R, 8.5 x 14 – 5.5 x 8.5R, Envelope, Custom
Standard Paper Capacity: 300 (250-sheet + 50-sheet Multi bypass)
Maximum Paper Capacity: 800 (250-sheet+ 50-sheet Multi bypass + opt 500-sheet)
2 2 2 2
Paper Weight: Tray: 60 g/m – 105 g/m , Bypass: 55 g/m – 220 g/m
Output Capacity: 150 sheets (Face down)
Warm-up Time: 29 sec
Resolution: 600 x 600 dpi
Memory: 512 MB
HDD: N/A
2 2
Duplex: Std. (60 g/m – 105 g/m )
LCD: Mono 5-line LCD
Dimensions (WDH): 429 x 509 x 398 mm 429 x 509 x 421 mm
Weight: 28kg 29kg
Machine Life: 300K or 5 Years (whichever comes first)
Average Monthly Volume: 1-2K, Max 3K 1-3K, Max 5K
Environmental
Power Consumption: 1.15kW
TEC Value (Standard Tier 2): 1.69kWh 2.01kWh
Ready: 37.9db (STD), Ready: 34.3db (STD),
Noise (Sound Pressure):
Operation: 54.3db (Max) Operation: 55.5db (Max)
Copier Specification
Copy Speed (Max): Col & B/W: 25 ppm Col & B/W: 30 ppm
E-Sort: Yes / Yes
First Copy Time (OC): Colour: 18 sec / B/W 10 sec
First Copy Time (SPF/RSPF): SPF: Colour 22 sec / B/W 14 sec
RSPF: Colour 25 sec / B/W 16 sec
Continuous Copy: Max 999
Scan Resolution: Platen: 600 x 600 dpi / 600 x 400 dpi (default)
SPF / RSPF: 600 x 600 dpi / 600 x 300 dpi (default)
Zoom Range: 25 - 400% (Document Feeder: 25 – 200 %)
Document Feeder STD
Type: Std. SPF Std. RSPF
2 2
Original Capacity: 35 sheets (85 g/m ) 50 sheets (85 g/m )
Max. Replacement Speed: Colour: 9 opm, B/W: 18 opm (Copy/Scan), 9 opm (Fax)
Document Filing N/A

2 SHARP Document Solution Centre

 Machine Specification
MX-C250F MX-C300W
PCL Printer STD
Print Speed (Max.): Col & B/W: 25 ppm Col & B/W: 30 ppm
PDL (Emulation): STD: PCL6, Postscript 3
Interface: USB 2.0, 10Base-T, 100Base-TX
Protocol: TCP/IP (IPv4, IPv6), IPX/SPX (Netware), NetBEUI, Ether Talk
Windows® XP*/ Vista*, Windows® 7*, Windows® 8*, Windows® 8.1*
Supported OS: Windows® Server 2003* / 2008* / 2008R2 / 2012 / 2012R2 (*32/64bit).
Mac OS X10.4.x, 10.5.x, 10.6.x, 10.7.x, 10.8.x.
Bundled Utility Software: Status Monitor
Tandem Print: Not supported
Airprint Support: TBD
Sharpdesk Mobile: Supported
Network Scanner
Requirement: STD
Type: Colour
Resolution: 100, 200, 300, 400, 600 dpi
Mono: TIFF, XPS, PDF, PDF/A & Encrypted PDF,
File Format:
Colour: TIFF, JPEG, XPS, PDF, PDF/A & Encrypted PDF,
Duplex: No Yes
Destination: Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, TWAIN
LDAP: Supported
Bundled Utility software: Network Scan Tool, Sharpdesk 3.3 (1 license),
Facsimile STD
Communication Formula/Line: Super G3/PSTN
Transmission Speed: 2sec.range (Super G3/JBIG) 6sec.range (G3/ECM)
Dial Registration: Max 1000
Document Size: A3 - A5,
Compression: MH,MR,MMR,JBIG
Inbound Routing: Yes (Network Folder only)
PC Fax: Yes (For Windows only)
Wireless LAN
Requirement: N/A STD
Compliant Regulation: N/A IEEE802.11n/g/b
Infrastructure mode,
Access Mode: N/A
Software AP mode (Adhoc).
Security: N/A WEP, WPA Personal, WPA2 Personal
Center frequency/ Channel: N/A IEEE802.11 n/g/b: 2.4 GHz / 1-13ch
IEEE802.11n max 150M bps
Transmission Rate: N/A IEEE802.11g max. 54M bps
IEEE802.11b max 11 M bps
Infrastructure Mode: As defined by the
Access Point/Router.
Max Number of Connections: N/A
Software AP Mode: 5 concurrent
connections.

SHARP Document Solution Centre 3

Machine Options

MX-C250F MX-C300W

MX-CS11
Paper Feed Unit

Machine Options
Model Description Comment
MX-CS11 1 x 500 sheet paper feed unit
MX-USX1 Sharpdesk Additional license kit (1 license)
MX-USX5 Sharpdesk Additional license kit (5 licenses)
MX-US10 Sharpdesk Additional license kit (10 licenses)
MX-US50 Sharpdesk Additional license kit (50 licenses)
MX-USA0 Sharpdesk Additional license kit (100 licenses)

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 Consumables
CONSUMABLES
Product Code Description Approx. Life
MX-C30GTB Black Toner Cartridge (A4 @ 5%) 6k
MX-C30GTC Cyan Toner Cartridge (A4 @ 5%) 6k
MX-C30GTM Magenta Toner Cartridge (A4 @ 5%) 6k
MX-C30GTY Yellow Toner Cartridge (A4 @ 5%) 6k
Colour: 45k*
MX-C30DR Drum Cartridge
Mono: 75k*
MX-C30GVB Black Developer Cartridge 75k
MX-C30GVC Cyan Developer Cartridge 45k
MX-C30GVM Magenta Developer Cartridge 45k
MX-C30GVY Yellow Developer Cartridge 45k
SERVICE
MX-C30FU Fusing Unit 150k
MX-C30U1 Primary Transfer Unit 150k
MX-C30HB Toner Collection Container 8k

Notes:

 Toner starter pack is supplied with MX-C250F/MX-C300W – Approx. CMYK life (A4 @ 5%) = 1k. 
 CMYK Developer Cartridge is also supplied/preinstalled with MX-C250F/MX-C300W. 

* The consumable life is specified by 575K rotations therefore, the page count life indicated above is
for approx. guidance only.

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Initial Setup
TONER INSTALLATION & REPLENISHMENT
Developer setup has been executed during machine production therefore, it
is not necessary to execute Sim25-02 after unpacking the machine.
Remove Protective Caps from Developer Units (x4).
(Please retain the Caps as they are used for transporting).
Install CMYK Toner Cartridges.
Caution:
DO NOT open any Exterior Cover, Power OFF/ON or enter Simulation Mode
during Initial Toner Replenishment.

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product (E-RIC only).
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.

INITIAL SETUP

Sim 26-06 Machine Destination.

Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count).
System Settings: Adjust Date/Time (Inc. Daylight Saving setting).
Set cassette size by adjusting the guides in the cassette.

PRINT IMAGE POSITION & MAGNIFICATION

Manual Adjustment:-
Sim 50-10 BK MAG (inside dimension).
Measure the length of 14 squares around the centre area of
the test print and check whether the length is 140 +/- 0.7mm.
Sim 50-10 Image Off Centre Adjustment.
Sim 50-05 Printer Lead Edge & Void Adjust.

IMAGE SKEW & COLOUR REGISTRATION

Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment
Check/Adjust SKEW (CMY) so value is within the following range:-
SKEW_C : +/-30, SKEW_M : +/-40, SKEW_C : +/-20 (Result=OK).

ENGINE HALF TONE COLOUR CALIBRATION

Sim 46-24 Colour Balance Adjustment/Calibration.

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 Initial Setup

COPY IMAGE QUALITY

Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void.
If NG, perform the following adjustments as required:-
Sim 46-01 Copy Density Adjust. (Colour).
Sim 46-02 Copy Density Adjust. (B/W).
Sim 46-09 SPF Copy Density Adjust.

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).:

Sim 48-01 Magnification Adjustment (OC & SPF).
Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.

PRINT IMAGE QUALITY

Check Image Quality (Print Mode) – Density.
Sim 64-05 PCL Density Test Page.
Sim 64-06 PS Density Test Page.

FACSIMILE
Sim 66-02 Fax SW Setting (Destination).
Sim 66-10 Fax Memory Clear.

MFP DATA BACKUP

Sim 22-06 Data Simulation Print.
Device Clone.

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Colour Calibration
Automatic Colour Calibration

Note: When adjusting colour balance before or after routine maintenance, always use the
recommended paper (Mondi 90gsm or equivalent) for optimum image quality.

ENGINE COLOUR BALANCE ADJUSTMENT:

Sim 46-24 [Auto Adjustment]
Place printed test pattern onto OC glass.

Manual Colour Calibration [COPY MODE]

HIGH DENSITY PROCESS CONTROL:

[Execute] Sim 44-06

ENGINE COLOUR BALANCE ADJUSTMENT:

Sim 46-24 [Auto Adjustment]
Place printed test pattern onto OC glass.

MANUAL COLOUR DENSITY ADJUSTMENT:

Sim 46-21 [for Engine]
Adjust CMYK (17 points) for Copy Mode.

SET HALF TONE PROCESS CONTROL TARGET

[Execute] Sim 44-21

HALF TONE PROCESS CONTROL EXECUTION

[Execute] Sim 44-26

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 Colour Calibration
Manual Colour Calibration [PRINTER MODE]

Prior to checking or adjusting Printer Colour Balance Adjustment, ensure to execute Engine
Colour Balance Adjustment (as described above):-

MANUAL COLOUR DENSITY ADJUSTMENT:

Sim 67-25 [for Printer]
Adjust CMYK (17 points) for Copy & Printer Modes.

PRINTER DENSITY CHECK:

Sim 64-05 [PCL Printer]
Sim 64-06 [PS Printer]

SHARP Document Solution Centre 9

Maintenance
Maintenance Indications:

Black Drum (Counter) has reached

DK Replace Black Drum
the specified life.
Cyan Drum (Counter) has reached
DC Replace Cyan Drum Process
the specified life.
Section
Magenta Drum (Counter) has reached
DM Replace Magenta Drum. (Drum)
the specified life.
Yellow Drum (Counter) has reached
DY Replace Yellow Drum.
the specified life.

Black Developer (Counter) has reached

VK Replace Black Developer.
the specified life.
Cyan Developer (Counter) has reached
VC Process
the specified life.
Section
Magenta Developer (Counter) has reached Replace Colour
VM (Developer)
the specified life. Developer Kit.
Yellow Developer (Counter) has reached
VY
the specified life.

Fusing Unit Counter has reached the Fuser

FK Replace the Fusing Unit
specified limit. Section

Primary Transfer Unit Counter has reached Replace Primary Transfer Transfer
TK
the specified limit. Belt and Blade kits. Section

TA Maintenance [All] Counter has reached specified limit

CA Maintenance [Colour] Counter has reached specified limit
AA Maintenance [All] & [Colour] Counters have reached the specified limits

Starting Powder:

The following starting powder should already be applied to the relevant consumable unit
for maintenance:-

Starting Powder OPC Drum Primary Transfer Belt

MX-C250F UKOG-0312FCZZ CKOG-0345DS51
MX-C300W [Stearic Acid] [Yellow Toner]

Note: The Yellow Toner used for Start Powder (Primary Transfer Belt only) is the same as MX-31GTYA.

CAUTION:
Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium
Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.

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 Maintenance
MAINTENANCE SCHEDULE
MX-C250F,
Description
MX-C300W
Every Process Section – COLOUR:
45K (When the Colour maintenance counter has reached the life specified).
Replace Cyan, Magenta & Yellow Drum Cartridges (MX-C30DR x 3)
Replace C, M, Y Developer Cartridges:-
MX-C30GVC (Cyan), MX-C30GVM (Magenta), MX-C30GVY (Yellow)
Check/Replace the Waste Toner Container (MX-C30HB).
Sim 24-04 Clear DRUM_C, DRUM_M & DRUM_Y (Colour) Counters.
Clear MAINTE_COL (Colour) Maintenance Counter.
Sim 24-05 Clear DV_C, DV_M & DV_Y (Colour) Developer Counters.
Remove ALL Toner Cartridges (prior to executing Sim 25-02).
Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y.
Notes:  If ALL developer is replaced at the same time, select ALL (CMYK)
Sim 44-27 Clear Half Tone Process Correction.

Every Process Section -MONOCHROME:

75K (When the Total / K maintenance counter has reached the life specified).
Replace Black Drum Cartridge (MX-C30DR).
Replace Black Developer Cartridge (MX-C30GVB
Check/Replace the Waste Toner Container (MX-C30HB).
Replace Ozone Filter (PFILZ0034QSZZ)
Replace LSU Cleaning Unit (CCLEZ0024RS51)
Sim 24-04 Clear DRUM_K (Black) Counter.
Clear MAINTE_ALL [Black] Maintenance Counter.
Clear OZONE FILTER Counter.
Sim 24-05 Clear DV_K (Black) Developer Counter.
Remove ALL Toner Cartridges (prior to executing Sim 25-02).
Sim 25-02 Toner Concentration Auto Adjustment - Select K.
Notes:  If ALL developer is replaced at the same time, select CMYK.
Image Quality Adjustments - ALL (After Replacement Described Above):
Sim 44-02 Image Density & Registration Sensor Adjustment.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
Sim 44-06 Process Control execution.
Sim 46-24 Automatic Engine Colour Balance Adjustment.
Sim 46-01 Adjust Copy Exposure Density (Colour).
Sim 46-02 Adjust Copy Exposure Density (B/W).

General:
Clean OC Glass (optical section)
Clean all SPF sensors & transport/feed rollers.

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Maintenance
MAINTENANCE SCHEDULE
MX-C250F,
Description
MX-C300W
In addition to Total/Colour maintenance if indicated:-
Paper Feed & Transport:
Check/Clean Paper Dust Removal Unit.
Check/Clean all Paper Path Sensors (including Duplex unit).
Check/Clean/Replace ALL PF Rollers (check tray counter using Sim 22-09).

Every 150K In addition to Total/Colour maintenance if indicated:-

Or 2 years
Transfer Section:
Replace the Primary (Image) Transfer Unit (MX-C30U1).
Clean Secondary Transfer Roller
Clean ID & Registration Sensors.
Sim 24-04 Clear TC1, TC1 BELT & TC1 BLADE Maintenance Counters.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
Note:
nd
Sim 24-04 Clear TC2 & TC2 CLN (2 Transfer Unit) Maintenance
nd
Counters only if the 2 Transfer Unit is replaced.
Fuser Section:
Replace Fusing Unit (MX-C300FU)
Sim 24-04 Clear FUS (Fuser) Maintenance Counter.

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 Operating System Support
Windows Client Windows Server Apple OSX
MX-C250F
8.1 8 7, XP,Vista 2008 2008R2 2012 2012R2 10.7
MX-C300W 10.9
32/64 32/64 32/64 32/64 64 64 64 10.8
Sharp Advanced    
Printer Language
PCL5
      
PCL6
WHQL TBD WHQL WHQL WHQL WHQL WHQL WHQL TBD
      
PS
WHQL TBD WHQL WHQL WHQL WHQL WHQL WHQL TBD
      
PPD WHQL TBD WHQL WHQL WHQL WHQL WHQL WHQL TBD 01/14
GPD (PCL)

XPS  
PC-Fax       
Sharpdesk v3.3    
Composer
SAP Use SH1DT000 (PCL) or SH1HT000 (PS) Device Type

Button Manager
Twain Scan       
[Network] WHQL TBD WHQL WHQL WHQL WHQL WHQL WHQL TBD
Scan to    
Sharpdesk v3.3
 
Scan to Folder        *1 *1
Scan to FTP         
Sharp OSA 
Network Scan Tool

SRDM 02/14 02/14 02/14 02/14 02/14 02/14 02/14

Notes:
*1 Supported on Windows OS only therefore, operation is not guaranteed.

SHARP Document Solution Centre 13

Electrical
High Voltage Settings

The adjustment value of each colour mode is specified on the information label attached to
the High Voltage Power PWB.

Using Simulation 8-01 (DV Bias Setting) & Sim 8-02 (MC Grid Bias Setting), enter the
values specified, especially after U2 trouble:-

DV BIAS VOLTAGE – SIMULATION 08-01

Adjustment
Item Mode Item/Display
Range
M_DVB_K
M_DVB_C
Middle Speed DV Bias Voltage
M_DVB_M
M_DVB_Y
0-600
L_DVB_K
L_DVB_C
Low Speed DV Bias Voltage
L_DVB_M
L_DVB_Y

MAIN CHARGE GRID VOLTAGE – SIMULATION 08-02

Adjustment
Item Mode Item/Display
Range
M_GB_K
M_GB_C
Middle Speed MC Grid Voltage
M_GB_M
M_GB_Y
150-850
L_GB_K
L_GB_C
Low Speed MC Grid Voltage
L_GB_M
L_GB_Y

Note:
The adjustment value may differ depending on the high voltage power PWB.
As the adjustment value label is attached on the high voltage PWB, the Main PWB must
be removed in order to check the adjustment value.

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 Electrical
TRANSFER VOLTAGE – SIMULATION 08-06
Adjustment Default
Item/Display Content
range value
1 T1 LO CL K Low speed mode 0 to 255 95
K Middle speed
2 T1 MI CL K 0 to 255 146
mode
3 T1 LO CL CMY Primary transfer Low speed mode 0 to 255 139
TC1 bias adjustment CMY Middle speed
4 T1 MI CL CMY 0 to 255 186
value mode
5 T1 LO BW K Low speed mode 0 to 255 95
K Middle speed
6 T1 MI BW K 0 to 255 146
mode
Front surface
1 T2 PLN CL S 0 to 255 103
mode
Back surface
2 T2 PLN CL D Standard 0 to 255 96
mode
paper
Front surface
3 T2 PLN BW S mode 0 to 255 90
mode
Back surface
4 T2 PLN BW D 0 to 255 83
mode
Front surface
5 T2 HEV1 CL S 0 to 255 83
mode
Back surface
6 T2 HEV1 CL D Secondary Heavy 0 to 255 76
mode
TC2 transfer bias paper
Front surface
7 T2 HEV1 BW S adjustment value mode 0 to 255 76
mode
Back surface
8 T2 HEV1 BW D 0 to 255 69
mode
9 T2 OHP CL 0 to 255 69
OHP
10 T2 OHP BW 0 to 255 69
11 T2 ENV CL 0 to 255 69
Envelope
12 T2 ENV BW 0 to 255 69
13 T2 THIN CL 0 to 255 96
Thin paper
14 T2 THIN BW 0 to 255 90
15 T2 GLOS CL 0 to 255 83
Gloss paper
16 T2 GLOS BW 0 to 255 76
1 T2 MNS CLEAN Cleaning mode (-) 0 to 255 59
Secondary
2 T2 PLS CLEAN Cleaning mode (+) 0 to 255 119
TC2 transfer cleaning
3 T2 COUNTER Counter (+) 0 to 255 119
CLEAN bias adjustment
4 T2 BTWN LO Low speed print mode (+) 0 to 255 0
value
5 T2 BTWN MI Middle speed print mode (+) 0 to 255 0

SHARP Document Solution Centre 15

Firmware Upgrade
USB Memory Device:

1. Using a PC, copy the MX-C250/300 series firmware (*.sfu) onto the root directory of a USB
memory device (as indicated below):-

2. Power ON the MX-C250/300 series machine.

3. Insert the USB memory device containing the firmware file into the front USB Port.

4. Enter Simulation 49-01.

Note: If no USB memory device is detected or the firmware file is not located on the
root directory, No File Detected will be displayed (as shown below):-

5. Using the UP & DOWN navigation keys on the operation panel, select the required
firmware file (*.sfu):-

6. The current and the updated firmware version will be shown within the display – press the
OK button or Copy START key to execute.

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 Firmware Upgrade

7. The machine will now restart automatically.

Caution: DO NOT REMOVE THE USB MEMORY DEVICE.

8. Once the machine enters DOWNLOAD MODE, the display of the machine will change and
a progress indication will then be displayed:-

Caution:
During firmware upgrade, do not perform any of the following:-
• Perform any key operation on the operation panel.
• DO NOT REMOVE THE USB MEMORY DEVICE.
• Do Not power off the device until the firmware upgrade procedure is completed.

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Firmware Upgrade
9. When Processing Finished is displayed on the operation panel, the firmware
upgrade procedure is complete

10. Power OFF the MX-C250/300 series and remove the USB memory device from the machine,
before powering back ON.

Firmware update is complete.

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 EEPROM Handling Procedure
WARNING:
Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by
using the following procedure:-

1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM
data may become corrupted due to static charge.
2. Never insert the EEPROM to the socket in reverse.
3. U2 trouble occurs 100% if the machine is turned on after inserting the EEPROM in reverse.
Execution of Sim16 to clear this U2 trouble will lead to corrupted data which cannot be
fully recovered in the field.
4. Make sure that PCU, MFP & SCAN EEPROMs are not switched - label each EEPROM
for identification purposes before removing from the PWB.
5. Please handle EEPROMs with care to prevent bending or damage of pins.
They will be broken if bent several of times. (This type of trouble has been reported many times.).
6. Do not use foamed styrol etc. for packing during the transportation of EEPROM.
Foamed styrol easily generates static charge. In some cases, EEPROM is damaged just by placing
it into foamed styrol.
7. Make sure to use black sponge (anti-static) for packing during transportation. The black sponge
is also used to pack EEPROM provided as service parts.

CAUTION:
Please note that counter data and machine adjustment values are recorded in the EEPROM. If the data in
EEPROM is corrupted, it is impossible to recover. In such cases, the only solution will be to initialise the
EEPROM therefore, counter data and adjustment values will be reset to “0” or “default”. Once all the
adjustment values are set to default, it will be necessary to readjust all the adjustment values (ie. perform
a complete run-up procedure).

Caution to prevent damage on EEPROM:

In case any trouble other than U2 occurs to the machine and the PWB has been replaced (eg. remove
and reinstall the EEPROM onto the replacement PWB for example) and U2 trouble occurs right after
power on, never execute Sim16 under this condition.

As previously mentioned, the data in EEPROM will be corrupted after Sim 16 execution therefore:-
 In such cases, EEPROM may have been inserted in reverse or MFP and PCU EEPROM may
have been switched. 

 Turn off the machine without execution of Sim16, install the correct EEPROM into the proper
position (on the PWB), power on the machine again and then execute Sim16. This way, U2
trouble should be cleared. 

 Sim16 should only be executed to clear U2 trouble if it occurred without performing any repair
or maintenance as such. 
As previously mentioned, execution of Sim16 won’t clear artificially-generated U2 errors. Instead, it may
actually damage the EEPROM, HDD storage and backup data.

SHARP Document Solution Centre 19

Firmware & Print Driver Revision
Engine Firmware:

Firmware ROM

MCU PRG 01.10.E1.b0

MCU BOOT 01.00.E1.00

MCU PRP 01.00.E1.07

PNL PRG 11.07.00.00

PNL COM 01.05.00.00

PNL CPY 01.07.00.00

PNL FAX 01.07.00.00

Print Driver:

Windows OS x86 Windows OS x64

Driver
XP, 2008, Vista, 7, 8 2008(R2), 2012, XP, Vista, 7, 8
PCL6 01.00.14.07 [WHQL] 01.00.14.07 [WHQL]
PS 01.00.17.07 [WHQL] 01.00.17.07 [WHQL]
PPD 1.6.0.0 [WHQL] 1.6.0.0 [WHQL]
PC-Fax 3.7.27.4 3.7.27.4
TWAIN 1.02.001.000 [WHQL] 1.02.001.000 [WHQL]

For the latest Firmware and Print Driver version(s),

please refer to the SHARP Support Website.

20 SHARP Document Solution Centre

 Test Simulation
The following pages contain information regarding test simulations. For a detailed description for
each test simulation, please refer to the MX-C250/300 series Service Manual.

Entry Code:

1 Scanner Self Test 21 Maintenance Cycle Configuration

1 Scanner operation test 1 Maintenance cycle setting
2 Scanner sensor check
22 Data Output & Check
2 RSPF Self Test 1 Counter data display
1 SPF ageing test. 2 Jam/trouble counter display
2 SPF sensor check 3 Jam history data display
3 SPF output check (motor, clutch, solenoid) 4 Trouble code history data display
5 ROM version display
5 Lamp Operation & Test 6 Data print mode
1 LCD/LED operation panel test 8 RSPF & Scanner output counter display
2 Heater lamp load check 9 Paper feed counter display
3 Scanner lamp control circuit check 10 Machine system display
4 Discharge lamp control circuit check 11 Fax counter display
12 RSPF jam history display
6 System Load Operation & Test 13 Process cartridge counter display
1 Paper Feed output / load check 14 Toner cartridge use status
2 Fan control circuit check 19 Image Send counter display
3 Transport unit control circuit check
90 Reset machine to factory setting (scanner 23 Data Print Mode & Check
mirror unit lock position execute). 2 Print jam/Trouble data print mode

7 Device Aging Operation & Test 24 Data Counter & Clear

1 Ageing test setting
6 Interval ageing cycle timer set up
9 Printing colour select mode (colour)
12 Document reading setting (aging)
8 High Voltage Operation & Test
1 Developer bias setting and output
2 MHV/Grid setting and output
6 Transfer setting and output
10 Toner Motor Operation & Test
1 Toner motor operation check
14 Clear / Cancel
-- Trouble cancel (excluding U2/PF trouble).
16 U2 Clear / Cancel
-- U2 trouble cancel
1 Jam/trouble counter clear
2 Paper feed counter clear
3 Document feed & output counter clear
4 Maintenance counter clear
5 Developer counter clear
6 Copy Counter clear
9 Print & other counter clear
10 Fax counter clear
15 Network scanner counter clear
35 Toner cartridge use status clear
25 DV Auto Adjustment & Monitor
1 Toner sensor monitor (Process drive)
2 Auto developer adjustment setting
4 Toner supply quantity data display
5 Toner density correction data display

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Test Simulation
26 Device Configuration 44 Process Control Data
6 Destination set-up 43 DV unit installation identification check
18 Toner save operation 62 Process control execution condition setting
30 CE mark control setup
35 Trouble memory mode setting 46 Copy & Image Density Adjustment
53 Enable/Disable auto colour calibration 1 Colour copy density adjustment
54 Enable/Disable auto colour calibration for 2 B/W copy density adjustment
Printer 4 Colour scanner density adjustment
69 Toner near end setting 5 B/W scanner density adjustment
73 Poster enlargement image loss adjustment 9 Scan image density adjustment
19 B/W auto exposure mode setup
30 Sensor Operation & Test 21 Engine colour balance adjustment (All)
1 Main unit sensor check 23 Enable/disable maximum density adjust.
24 Engine half tone auto adjustment
43 Fuser Setting & Adjustment 27 Coefficient (Black edge) gamma set-up
1 Fuser temperature setup for each mode 32 Document background density adjust.
4 Fuser temperature 2. setup for each mode 37 B/W image reproduction adjustment
20 Fuser temperature. correction for 39 Fax Image send sharpness adjustment
low temperature & humidity (L/L) 40 Fax mode exposure adjust (All modes)
21 Fuser temp correction for high 41 Fax mode exposure adjust (Normal)
temperature & humidity (H/H) 42 Fax mode exposure adjust (Fine Text)
22 Perform L/L correction for fuser 43 Fax mode exposure adjust (Super Fine)
temperature setting 51 Heavy paper mode gamma adjustment
23 Perform H/H correction for 52 Heavy paper mode gamma default set
fuser temperature setting 54 Half tone density adjustment (dither).
24 Fuser temperature correction setting
48 Magnification & Motor Adjustment
44 Process Control Data 1 Scan image magnification ratio adjust
1 Process control mode setting (Main & Sub scan)
2 Process control sensitivity adjustment 6 Motor rotation speed adjustment
4 Process control initial density setup
6 High density process control correction 49 Firmware & E-Manual Upgrade
9 Process control data display 1 Firmware Upgrade Program
12 DM data, patch/base data display 2 FPGA Update Program
14 Fuser temp.& humidity output data
15 OPC drum idle rotation setting 50 Image Position Adjustment
21 Half tone process control registration 1 Lead edge/copy position adjustment
22 Half tone process control patch result 5 Printer lead edge adjustment (sub scan)
24 Half tone correction data result display 6 DSPF Lead edge/copy position adjustment
25 Initial half tone correction data display 10 Print off-centre deviation adjustment.
26 Half tone process control execution 12 Original centre deviation adjustment.
27 Half tone process control correction clear 20 Manual colour registration adjust.
28 Process control timing (On/Off) setting 22 Auto colour registration & drum
29 Enable/disable half tone correction during adjustment
each job
31 OPC drum deflection adjustment/check
37 DV bias correction level setting for
continuous print mode.

22 SHARP Document Solution Centre


51 Resist Roller Adjustment
1 Secondary transfer voltage ON
timing adjustment
2 Resist roller adjustment
53 Document Feeder Adjustment
8 SPF scanning position adjustment
9 SPF dirt detection setting
10 SPF dirt detection execution
55 MFP Data Setting
1 Engine soft switch setting
2 Scanner soft switch setting
3 Controller soft switch setting:-
SW1-5 Auto clear function before copy
job execution:-
0 =Disabled, 1 = Enabled
SW3-6 Process mixed original size
printing for duplex mode:-
0 =Disabled, 1 = Enabled
SW3-7 HP Compatibility Mode:-
0 =Disabled, 1 = Enabled
SW9-6 Duplex binding:-
0 = Binding OFF (Default)
1 = Binding ON
56 MFP Data Import & Export
2 Export/Import EEPROM/SD Card &
HDD data
5 Export Adjustment & Settings data to USB
60 Memory Operation & Test
1 SDRAM read/write test (MFP PWB)
61 LSU Writing Adjustment/Test
1 LSU test (Polygon & BD detection check)
3 LSU power auto setup
4 LSU position adjustment (CMYK)
11 Document filing data deletion
12 Enable/disable auto format for HDD trouble
13 HDD format (manual area only)
14 Delete document filing management data
63 CCD Operation & Adjustment
1 Shading correction data display
2 Shading correction execution (force)
3 CCD gamma & colour correction adjust.
SHARP Document Solution Centre
Test Simulation
63 CCD Operation & Adjustment
5 CCD gamma & colour correction reset.
12 B/W Image (RGB) ratio for lamp adjustment
64 Self Test Print
1 Test print (Colour mode)
2 Test print (B/W mode)
4 Printer self print test
5 Printer self print test (PCL)
6 Printer self pint test (PS)
65 LCD Operation & Adjustment
10 Displays key standby time
66 Fax Control Settings & Adjustments
1 Fax Soft SW setting
2 Country code default set (Fax)
4 Fax signal line check (Max level)
7 Fax memory printout (all data)
8 Fax sound message setup
10 Fax all memory clear
11 Voice signal check (line/speaker 300bps)
13 Register dial number for Sim 66-14/15/16
17 DTFM signal to send to line (Max level)
21 Print various registration information
30 Tel/LIU sensor status check
31 ON/OFF setting of output port (Tel/LIU)
32 Received data check (comparison)
33 Busy Tone/CNG/CED/FNET detect check
34 Display time required for sending test data
67 Printer Settings & Adjustments
25 Printer half tone colour adjustment
31 Printer calibration data clear
33 Printer screen gamma adjust. (PCL/PS)
34 Engine maximum adjustment mode for
printer
36 Adjust low density section
52 Printer default gamma check (PCL/PS)
23
Trouble Codes
A0 F2
30 Machine configuration error 22 Discharge lamp trouble (K)
23 Discharge lamp trouble (CMY)
C1 39 Process temperature sensor trouble
40 Toner density sensor trouble (K)
10 Main charger trouble (BK)
41 Toner density sensor trouble (C)
42 Toner density sensor trouble (M)
CE
43 Toner density sensor trouble (Y)
00 Network communication error 45 Colour image density sensor trouble
01 Network controller trouble 47 Ozone duct thermistor trouble
02 FTP or Mail server is not found 49 LSU thermistor trouble
3 Specified server does not 50 K drum phase sensor trouble
correspond during transmission 51 CL drum phase sensor trouble
04 Invalid account/password (FTP server) 58 Temperature/humidity sensor trouble
05 Invalid directory entered (FTP server) 64 Toner supply operation trouble (K)
06 Specified mail server (POP3) is not found 65 Toner supply operation trouble (C)
09 Email file size error 66 Toner supply operation trouble (M)
11 Scanner memory shortage 67 Toner supply operation trouble (Y)
12 LDAP address number is exceeded 70 Improper toner cartridge detection (K)
13 USB memory is not installed 71 Improper toner cartridge detection (C)
14 USB memory write protect 72 Improper toner cartridge detection (M)
15 Insufficient USB memory 73 Improper toner cartridge detection (Y)
16 USB memory I/O error 74 Toner cartridge CRUM error (K)
17 USB memory error (Other) 75 Toner cartridge CRUM error (C)
76 Toner cartridge CRUM error (M)
E7 77 Toner cartridge CRUM error (Y)
01 MFP image data trouble. 78 Image density registration sensor trouble
10 Shading trouble (Black correction).
11 Shading trouble (White correction). F3
14 CCD-ASIC communication error. 22 Paper feed tray 2 lift up trouble
20 LSU laser detection error (K).
21 LSU laser detection error (C). F6
22 LSU laser detection error (M).
23 LSU laser detection error (Y). 00 ICU-Fax communication trouble (ICU)
04 Fax modem operation trouble.
28 LSU-PCU connection trouble
29 LSU-ASIC frequency abnormality. 21 LIU & Fax soft switch error (combination)
38 Zoran chip AD adjustment error
80 MFP-SCU communication trouble. H2
90 MFP-PCU communication trouble. 00 Thermistor open trouble (TH_UM_AD2).
91 Fax reception image data error 02 Thermistor open trouble (TH_US).
93 Image data process error. 3 Compensation Thermistor open trouble
(TH_UM_AD1)
EE
EC Auto DV adjustment trouble. H3
EL Auto DV adjustment trouble (over toned). EU 00 Fuser high temperature trouble (TH_UM).
Auto DV adjustment trouble (under toned). 2 Sub thermistor fusing section
high temperature (TH_US).

24 SHARP Document Solution Centre

 Trouble Codes
H4 U5
00 Fuser low temperature (TH_UM_AD2) 40 SPF communication trouble

H5 U9
01 5 continuous (POD1 not reach) jams 0 Communication trouble between the
controller and OPU
H7 81 OPU communication trouble (parity)
82 OPU communication trouble (overrun)
10 Fuser low temperature recovery error
84 OPU communication trouble (flaming)
(TH_UM_AD2)
88 OPU communication trouble (time-out)
99 OPU language error
L1
00 Scanner feed trouble. UC
02 CPT - ASIC error
L3
00 Scanner return trouble.

L4
02 Paper feed motor trouble
03 Fusing motor trouble
04 DV motor trouble K
17 Drum motor lock trouble
32 Power source cooling fan trouble
34 LSU fan trouble
35 Fusing cooling fan trouble
40 Ozone fan motor 1 trouble

L6
10 Polygon motor trouble (LSU)

L8
02 Full wave signal error

PC
-- Personal counter not installed

U1
01 Battery trouble.

U2
00 MFP EEPROM read/write error
5 Erroneous detection of account
management data
11 MFP PWB EEPROM check sum error.

SHARP Document Solution Centre 25

Sensor Location
MAIN UNIT:

No. Signal Name Name Function/Operation

1 POD1 Fusing paper exit detector Detects paper pass in the fusing section.

2 TFD2 Paper exit full detector Detects paper full in the paper exit tray.

3 MHPS Scanner home position sensor Detects the scanner home position.
Detects the temperature and the humidity. (For the
4 HUD_M/TH_M Temperature/humidity sensor
process control)
Paper empty detector
5 MPED Detects paper empty. (Manual paper feed tray)
(Manual paper feed tray)
6 PPD2 Document transport sensor 2 Detects paper pass in front of the resist roller.
Paper empty sensor
7 CPED1 Detects paper empty. (Paper feed tray 1)
(Paper feed tray 1)
Registration sensor F Detects colour shift. (F side) /
8 REGS_F/ PCS_F
(Image density sensor) Detects the CMY toner patch density.
Registration sensor R
9 REGS_R Detects the K toner patch density. (R side)
(Image density sensor)

26 SHARP Document Solution Centre

 Sensor Location
No. Signal Name Name Function/Operation
Detects toner supply from the toner cartridge.
10 TCS_K Toner sensor (K)
Detects the toner density (K).
11 DHPD_K OPC drum rotation sensor (K) Detects rotation and the phase of the OPC drum (K).

12 DHPD_CL OPC drum rotation sensor (CL) Detects rotation and the phase of the OPC drum (CL).
Detects toner supply from the toner cartridge.
13 TCS_C Toner sensor ( C )
Detects the toner density (C).
Detects toner supply from the toner cartridge.
14 TCS_M Toner sensor (M)
Detects the toner density (M).
15 TNFD Waste toner full detector Detects when waste toner container has become full.
Detects toner supply from the toner cartridge.
16 TCS_Y Toner sensor (Y)
Detects the toner density (Y).
Laser beam sensor (KC)
17 BD_KC Detects the timing of the laser beams.
(on BDPWB(BC))
Laser beam sensor (MY)
18 BD_MY Detects the timing of the laser beams.
(on BD PWB(MY))
Detects the temperature in the LSU.
19 TH_LSU LSU thermistor(on LD PWB)
(Used for correction of distortion.)
20 TH_P Ozone duct thermistor Detects the temperature in the Ozone duct.
Detects position of the transfer belt.
21 1TUD_K Transfer belt separation detector BK
Detects initialization of the transfer unit.
Detects position of the transfer belt.
22 1TUD_CL Transfer belt separation detector CL
Detects initialization of the transfer unit.
Detects the surface temperature at the centre
23 TH_UM Fusing temperature sensor (Main)
section of the fusing roller.
Detects the surface temperature at the edge
24 TH_US Fusing temperature sensor (Sub)
section of the fusing roller.

SHARP Document Solution Centre 27

Jam Cause Codes
MAIN UNIT
Code Description Code Description
C2PPD remaining JAM PPD2 remaining JAM
C2PPD_ST PPD2_SA
(Cassette2 feed paper) (ADU feed paper)
PPD2 not-reached JAM PPD2 remaining JAM
MFT PPD2_SM
(Manual feed tray feed paper) (Manual feed tray feed paper)
PPD2 JAM
PPD2 not-reached JAM
PPD2_N2 PRI (Waiting the image preparation finish
(Cassette 2 feed paper)
time out)
PPD2 not-reached JAM PPD2 not-reached JAM
PPD2_NA TRAY1
(ADU feed paper) (Main cassette feed paper)
PPD2 remaining JAM C2PPD not-reached JAM
PPD2_S1 TRAY2
(Main cassette feed paper) (Cassette2 feed paper)
PPD2 remaining JAM
PPD2_S2
(Main cassette 2 feed paper)
DOCUMENT FEEDER
P_SHORT Short size paper JAM SPPD1_SR SPPD1 reverse remaining JAM

SPPD1_N SPPD1 not-reached JAM SPPD2_N SPPD2 not-reached JAM

SPPD1_NR SPPD1 reverse not reached JAM SPPD2_S SPPD2 remaining JAM

SPPD1_S SPPD1 remaining JAM

28 SHARP Document Solution Centre


SPECIFICATION
Model Symptom
Is it possible setup Inbound Routing
ALL
using Email destination addresses?
TROUBLE CODES
ALL L4-06
SHARPDESK MOBILE
Unable to connect to Office 365 email
account when using Sharpdesk Mobile
v2.0
ALL
Which additional options are required
for full functionality when using
Sharpdesk Mobile?
PRINT CONTROLLER
After upgrading from Windows 8 to 8.1
or 2012 to 2012R2, “Features”
information on the printer properties is
not displayed.
When using PC-Fax Preview function on
Windows 8.1 or 2012R2, the preview
image and sending result is incorrect
ALL
Unable to install OSX10.8 Drivers -
Cannot be opened because it was not
downloaded from the Mac APP Store
error message
SHARP Document Solution Centre
Repair Hints
Advice
MX-C250/300 series only supports Network Folder
destinations when configuring Inbound Routing.
Check to see if the wire harness for the primary transfer
positioning sensors is routed correctly and is not
clamped/pinched between the high voltage TC holder and
the chassis.
NG Example
When using Office 365, you need to specify the following
information within Email Server Settings on Sharpdesk
Mobile:-
Hostname: m.outlook.com
Port Number: 993
SSL: ON
None.
For MX-C250F only, a wireless access point is required as
only MX-C300W has inbuilt WiFi.
This is caused by the OS upgrade.
If you change the Printer Name or change/reset the Port
properties of the queue, the Features information will
return.
When using PC-Fax driver on Windows 8.1 or 2012R2, set
the FAX resolution setting to 200x200dpi, 400x400dpi or
600x600dpi.
For additional security, OSX 10.8 Mountain Lion
implemented “Gatekeeper”, which can be set to restrict
the installation of applications/drivers from a specific
source (eg Mac App Store).
From the Security & Privacy menu (System Preferences),
change the "Allow Applications Downloaded From"
setting to Mac App Store and identified developers or
Anywhere.
29
Repair Hints
IMAGE SEND MODE
CE-02 trouble, only when scanning to a
shared folder located on a Domain
Controller (eg. Server 2012).
ALL
CE-04 trouble when performing a Scan
to Network Folder
CE-04 trouble, only when scanning to a
Network Folder using Domain
Authentication credentials.
Fax won’t receive automatically when
the ring pattern has ON/OFF interval:-
Eg. 0.4sec ON, 0.2 OFF, 0.4 ON, 0.2 OFF
FAX
How To Register Fax Header
30
SMB Digital Signature is not supported on the SMBC
Library of MXC250/300 series and cannot be used
therefore, if SMB Digital Signature is used on the
Domain/Application Server whereby the network share is
located, the following configuration changes to the
Domain Controller Group Policy may have to be made:-
Under Local Security Policies – Security Settings – Local
Policies – Security Options:-
Domain Member: Digitally encrypt or sign secure channel
data (always) – Disable this policy.
Microsoft Network Server: Digitally sign communication
(Always) – Disable this policy.
Note: When performing Scan to Network Folder function,
also ensure the MFP firmware is upgraded to 01.10.E1.b0
(or higher).
Upgrade the MFP firmware to 01.10.E1.b0 (or higher)
Upgrade the MFP firmware to 01.08.E1.00 (or higher)
1. Press Special Function key on the operation panel.
2. Scroll to System Settings, press OK and enter the
password (Default: 00000)
3. Scroll to fax, press OK.
4. Scroll to initial setting, press OK.
5. Scroll to own passcode set, press OK.
6. Select store, press OK.
7. Enter the customers fax number and press OK.
8. Enter the customer name.
9. Press the B/W start button to store the data.
SHARP Document Solution Centre
 Technical Bulletin Index
CCE-1260: COUNTERMEASURE FOR INCONSISTENCIES IN PITCH BY CHANGING TYPE OF GEAR OF MAIN DRIVE UN

CCE-1259: NOISE FROM MAIN DRIVE UNITIT

CCE-1258: OPERATING SOUND OF FUSING COOLING FAN IN PRE-HEAT MODE

CCE-1231: PRECAUTION FOR REMOVING OR REPLACING THE FFC

CCE1252:OPERATING SOUND REDUCTION DURING MANUAL PAPER FEEDING

CCE1249:IMPROVED DENSITY UNEVENNESS BY ADDING SPF/RSPF REAR MYLAR

CCE1248:SHAPE CHANGE OF INTERIOR EXHAUST INTAKE DUCT COVER FOR PRODUCTIVITY IMPROVEMENT

CCE1246:MODIFICATION OF NOISE WHILE REVERSE GATE IS MOVING

CCE1245:IMPROVEMENT FOR SILENCING OF RSPF MOTOR NOISE

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

How to change duplex binding default

Upgrade firmware to latest version and follow below procedure.

SIM55-3 Soft SW no.9 - bit6 (Change of default value of Duplex binding)

0：Binding OFF (Default)

1：Binding ON

SHARP Document Solution Centre 31

Document Reference
Operating System Support Reference:

GDI Graphic Display Interface.

SPLC Sharp Printer Language Control (GDI).
- Sharp Advanced Printing Language (GDI)
PCL Printer Command Language
PS Postscript 3
PPD Postscript Printer Description.
GPD Generic Printer Description (PCL).
XPS XML Paper Specification (Page Description Language)
SRDM Sharp Remote Device Manager
 Print Driver / Application / Operation are available and supported.
 Windows Vista/2008 or Windows 7 Drivers / Application are supported.
Print Driver / Application / Operation are not available or supported under Windows OS.
Print Driver / Application / Operation are not available or supported under Apple OSX.
Print Driver / Application / Operation are not available or supported under Linux.
Digitally Certified Print Driver is installed automatically using Plug & Play via Windows
WSUS
Update server.
WHQL (Windows Hardware Quality Lab) Digitally Certified Print Driver for specified
WHQL
Windows Operating System is supported.
01/13 Current Release/Support Schedule - Month/Year [English only].
Note: Release schedule is subject to change without prior notice.

Useful Links (Web Addresses):

Support Website:

Print Drivers
Utility Software - www.sharp.co.uk/gb

Product Information:
(Document Solution): - www.tradenet.sharp.co.uk/tech/

Product Key Registration:- https://dse-pub.sharp.co.jp/key/

User Name: keyuser

Password: key000323

Information contained within this guide is subject to change without prior notice.

This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving
the efficiency of Sharp MFP Devices.

All the latest fault finding information, firmware and printer

drivers can be found on the SHARP Support Website.

32 SHARP Document Solution Centre

 Notes

SHARP Document Solution Centre 33

Notes

34 SHARP Document Solution Centre