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Website Email: Star Asencio

Professional eager to leverage my skills, positive attitude, and willingness to provide a high
level of customer service. Astute, highly personable, dynamic, and results oriented with
proven success. Experienced office skills, highly organized, efficient and skilled in a variety of
office support tasks, including:
 Office Organization & Administration
 Microsoft Word and Excel
 Handles Multiple Projects
 Records & Database Management
 Telephone & Front Office Reception
 Restaurant Hosting
 Reporting
 Scheduling & Calendaring
 Meeting & Event Planning
 Inventory and Distribution
 Phone and email technical support
 Desktop support
 Desktop setup and configuration

Office Administrator - Temp June 2019 to August 2019
Neudesic - Irvine, CA

Provide front desk support, which included answering the phone, emails, and welcoming
guests. Provided breakfast, office snacks, and office drinks. Scheduled meetings in the
conference rooms and ordered lunch for weekly meetings. Ordered the weekly Friday lunch as
well as the food for special events. Ordered office supplies and ensured that the office
supplies and the kitchen area were fully stocked. Supported the HR department with projects
and key items throughout the month. Created and sent out New Hire Welcome Kits to the
employee’s recruiter. Sent out live paychecks every two weeks for new employees. Created
FedEx shipping labels for the office and got the packages ready to be shipped out. Coordinated
Employee Anniversary Awards with their managers. Coordinated with the Irvine Company and
ACE Parking for new hires access keys and parking transponders. Ensured that the office, and
kitchen area, was clean and presentable.

IT Specialist - Temp Apr 2017 to Feb 2018

Memory Experts Inc - Santa Ana, CA

Windows setup and support, software installations on Windows, new hire employee
workstation and equipment setups, and new hire account creations. Set user permission levels
within Active Directory, account resets in Active Directory, and added users to groups within
Active Directory. Maintain, track, and organize equipment inventory. Basic printer and scanner
installation and troubleshooting. Pro-Tel phone system setup for new employees, which
includes adding their name to the phone and setting up their voicemail. Assist with server
Star Asencio
Website Email: Star Asencio
upgrades and basic networking. Coordinate with vendors providing cabling for our network and
phone system. Work with and on Windows Server 2003 and 2008 and assist users remote at our
out of state locations via TeamViewer and GoToMeeting.

Service Representative Aug 2012 to Mar 2015

Brandman University - Irvine, CA

Focus on customer service- phone, email and in person. Assist with technical issues from
software to hardware, including telecom and network support. Research and troubleshoot new
issues to develop documentation and update knowledge base. Initiated interdepartmental
meetings to make recommendations based on noted trends. Desktop support, which included:
imaging machines and deploy to new workstations, update current machines with newer
software, install Microsoft and other programs onto machines, basic Mac setup,
troubleshooting, and technical support. Setup new accounts for employees and vendor
accounts. Provide access over the Active Directory. Provided access to the following programs
used by the company: adobe connect, banner, email distribution groups, network drives, and
VPN. Assisted with AES (Accessible Education Software), which includes troubleshooting, and
creating accounts for Dragon Naturally Speaking, Kurzweil 3000, Learning Ally, and Smart Pens.

Director of Communications Jan 2012 to Jul 2012

Lia Portrait Design - Dana Point, CA
Responsible for the company's pre-sales process with prospective clients. Coordinated all
events and company communications. Arranged pre-production client consultations. Organized
and performed production of photography and creative sessions. Planned client viewings of
the photography from their sessions. Handled all sales orders, including all post-production
processing: digital retouching, orders with vendors, prepared final client delivery and sign-
off, provided administrative and executive support within busy office. Reported directly to
the company owner.

Bachelor's, Communications, Minor in Women's Studies 2020
Arizona State University - Tempe, AZ
Currently attending ASU Online for my BA in Liberal Studies, with a minor in Women's Studies

Laguna Hills High School 2009

Laguna Hills, CA

Volunteer Work
Big Brother's Big Sister's - Mentor

Star Asencio