Internship Report: Service Industry Limited

Internship Report
Service Industry Limited

Submitted To:
Department of Human Resource
Submitted By:
Muhammad Asim
TABLE OF CONTENTS:
 History…………………………………………………………………………………..
 The Group………………………………………………………………………………
 Group Companies………………………………………………………………………
 Service Industry Limited……………………………………………………………….
 Board of Directors………………………………………………………………………
 Mission & Vision……………………………………………………………………….
 Values…………………………………………………………………………………..
 Quality Policy…………………………………………………………………………..
 Plant & Machinery……………………………………………………………………..
 Company Addresses……………………………………………………………………
 Service Industries Limited……………………………………………………………..
 Tyres&Tubes…………………………………………………………………………..
 Valued Customers………………………………………………………………………
 EXPORT……………………………………………………………………………….
 PRODUCTS……………………………………………………………………………
 Awards and Certifications………………………………………………………………
 Manufacturing Process………………………………………………………………….
 BIAS PLY………………………………………………………………………………
 Reading a Tire…………………………………………………………………………..
 Flow (Tyre& Tube)……………………………………………………………………
 Fully Equipped Laboratory……………………………………………………………..
 The production plan…………………………………………………………………….

 Capacity Calculate……………………………………………………………………..
Service Tyres BBA Page 2

Dedication
I’m proudly dedicating my work to Allah Almighty and his Beloved Prophet
(P.B.U.H) and my parents who always support me and love me and up bring
me so well. I’m dedicating my report to my teacher as well who motivates me
teach me give me their precious knowledge by which I’m able to prepare this
internship report.

ACKNOWLEDGEMENT
First of all I would like to thanks Allah Almighty the Gracious,

Compassionate, Beneficent and the Merciful and his beloved Prophet
(P.B.U.H) and my parents with love, gratitude without their support it
wouldn’t have been possible. It is one of the blessings of Allah Almighty
that I’m doing internship in one of the leading industries of Pakistan. It is a
pleasure for me to do work with service industries and their excellent staff
members who teach me very well. I really appreciate their efforts they not
only teach me but also help me to improve my weakness. After doing
internship from service industry I’m feeling more social and confident. I
learned a lot in service industry now I can easily work in any other
organization.
Moreover, I am dedicating my work to my teacher as well as the internship
advisor, who filled me with courage, commitment and awareness to follow
the best possible route, by his unmatchable style and by best possible
training.

History:
The story of 'Servis' begins with a group of friends - young, energetic, fresh from college -
who established Service Industries more than 50 years ago.
The Servis tale goes back to 1941 when a group of young energetic college friends,
Ch. Nazar Muhammad (Late), Ch. Muhammad Hussain (Late) and Ch. Muhammad Saeed
(Late) from Punjab, Pakistan, joined hands together to translate their idea into reality.
Today, the idea is known as Servis Industries Limited.
1941:
They started their business of manufacturing handbags and sports
goods, at a small scale in Lahore. Initially the target market was
limited to Lahore and surrounding areas, but as the demand increased,
the supplies spread throughout India.
1954:
A shoe manufacturing plant was established at the industrial area in
Gulberg, Lahore with a plan to manufacture various kinds of shoes.
But considering the environmental hazards for growing urbanization,
the plant was later shifted to Gujrat.
1958:
Service Sales Corporation (Pvt.) Ltd., (SSC) the group’s marketing company was
established in 1958. Humility, fairness and respect were the core values among the
founders. Over the years, these values led towards phenomenal
success of the company.
1968:
The production side of the company flourished into Service Industries
Limited (SIL) having world-class shoes, tyres, and tubes
manufacturing facilities in Gujrat and Muridke. SIL went public in
1968.
2005:
SIL launched a domestic pharmacy chain called Servaid. Currently,
with twenty four outlets across Punjab, Servaid is serving 10,000
customers per day.
2013:
SSC is the largest retailer and distributor of footwear in Pakistan with 400 plus stores and
20,000 dealers both domestic and international. A humble venture of friends has grown
into a group that makes a difference in millions of lives every day.
SIL has pioneered the industry for Tyres & Tubes manufacturing in Pakistan since 1970
with annual sales revenue of PKR 6.5 billion. Over the years, our umbrella brand, Servis,
has evolved as one of the finest brands of footwear and two/three wheeler tyres/tubes in
Pakistan.Servis enjoys a respectable place in several countries and is striving for further

expansion. Through rich manufacturing and marketing experience of over 40 years
in tyres/tubes and over 50 years in footwear, Servis has been able to emerge on Pakistan’s
industrial and business landscape as an organization that is widely recognized for its
pioneering role in the development of these industries.
Its unwavering commitment to quality, untiring R&D efforts, highly innovative approach,
never satiating quest for applying state-of–the-art technology and persistent search for
meeting the diverse needs and tastes of customers, keep it miles ahead of the competitors.
We are proud to be undisputed market leaders in bicycle and motorcycle tyres in Pakistan
for both the OEM and Replacement market. We are the major supplier of tyres to Japanese
motorcycle manufacturers like HONDA, YAMAHA and other local motorcycle
assemblers in Pakistan. We are also producing wheel barrow and three wheeler tyres and
tubes for foreign and domestic markets.
The Group:
Servis Group is one of the most respected corporate citizens of the country and has a rich
heritage spanning over half a century.
Today the Group is Pakistan's largest

footwear manufacturer and exporter with
interests in wholesale and retail sectors.
With a growing portfolio of brands and a
nationwide network that touches millions of
lives every day, Servis is one of the
foremost brands in the country
Setup in 1958, the Group is the largest

footwear manufacturer, retailer, and
exporter operating in the country and has
overall sales of more than PKR 17 billion.
It currently employs close to 10,000 people
in its following companies:

Group Companies:
 Service Industries Limited (SIL)
 Service Sales Corporation (Pvt.) Ltd. (SSC)
 Served Pharmacy
 Shoe Planet
 Shoe Box
Service Industry Limited:

SIL is a public limited company listed on the stock exchanges of Pakistan. It has annual
revenues of about PKR 17 billion and is the largest manufacturer of footwear, tyres& tubes
for two-wheelers, and has been the largest footwear exporter of the country for the last 15
years.
The company employs more than 9,000 people in its factories located in Gujrat and
Muridke and exports its products primarily to Germany, Italy, France and the UK. With a
strong emphasis on product quality and innovation, SIL has built both domestic and
international recognition of company’s products.
Board of Directors
Director:
 Mr. ArifSaeed
 Mr. M. Ijaz Butt
 Mr. Omar Saeed(Chief Executive Officer)
 Mr. Riaz Ahmed
 Mr. Hassan Javed
 Mr. ShaukatEllahiShaikh
 Mr. Muhammad Amin
 Mr. Manzoor Ahmed
Management Team:
 Mr. Muhammad Ejaz

Country Manager Sales & Marketing Tyre Division
 Mr. Ghanzanfar Ali

Chief Technical Manager Tyre Division
 Mr. Ghulam Ahmed Cheema
General Manager Tyre Division
 Mr. Jawwad Faisal
Chief Financial Officer
 Mr. Ghulam Mohammad
General Manager – Gujrat Plant Footwear Division
Market share
Tyre division is the one of the group of the service industries comprises of two leading
units motor cycle and cycle tyre and tube factories located at G.T road Gujrat. It is also
holds market share of 45% and 55%. In motorcycle and bicycle tyre and tube respectively.
Mission & Vision

Our Vision
To become a Global, World class and Diversified Company this leverages its brands and
its people.
Our Mission
To be a result oriented and profitable Company by consistently improving market share,
quality, diversity, availability, presentation, reliability and customer acceptance.
To emerge as a growth oriented ensuring optimum return and value addition to its
shareholders.
To ensure cost consciousness in decision making and operations without compromising the
commitment to quality.
To create an efficient resource management and conducive business environment.
Evolving an effective leadership by creating a highly professional and motivated
management team fully equipped to meet any challenge.
To keep abreast with modern technology and designs to optimize production and enhance
brand image to attain international recognition for the Company’s product.
To set up highly ethical business standards and be a good corporate citizen, contributing
towards the development of the national economy and assisting charitable causes.
Values:
 Total Customer Satisfaction
Customers are at the heart of our success. They have placed their trust and confidence in
us. In return, we strive to anticipate their needs and deliver service, quality and value
beyond their expectations.
 Business Excellence
We strive for excellence in all that we do. We aspire to the highest standards and raise the
bar for ourselves every day. This commitment to delivering world-class quality translates
into unmatched service and value for our customers and all stakeholders.
 Trust Integrity
At Servis, we take pride in practicing the highest ethical standards in an open and honest
environment, and by honoring our commitments. We take personal responsibility for our
actions, and treat everyone fairly, and with trust and respect.
Quality Policy
We are a Company of dedicated people who enjoy working as a team and with our
customers in an enterprise committed to quality.
We will continually striving to bring improvements in our products, services & quality
management system to meet or exceed our customer’s needs and expectations.
We will work within the framework of legal and regulatory requirements.
Plant & Machinery

The Plant Offices and the residence colony spread over an area of 47 acres are located in
Gujrat.
Initial production capacity in 1988 was only 75,000 tyres& 250,000 tubes per annum but
is now around 11,020,100 tires & 36,925,000 tubes per annum.
It has been constantly upgraded and boasts the latest equipment in tyre manufacturing.
Markets for tyres and tubes of service industry

Markets for tyres and tubes of service industries limited are divided into two kinds and
these markets are
1. Replacement market
2. Original equipment market (OEM)
1. Replacement market:
This market is simply for common consumer. Common customers are the targeted through
dealers and retailers. Dealers and retailers are the marketing channels. Service sales
corporation receives the demands from its dealers and retailers which are all over in
Pakistan and hence this demand is send to the factories and accordingly production is made.
Normally only one dealer is allowed by service industries in one division and if any other
is interested to get dealership of service industries then it can possible with the consent of
existing dealer. its mean new dealer can start business with service industries only
allowance of existing dealer which is working in same division and that dealer will be the
responsible if any kind of problem or fraud is committed by the new dealer.
In replacement market price of the products are standardized. Dealers send their demands
to SSC and they get supply of products at standardized prices.
2. Original Equipment Market (OEM):
Original equipment market (OEM) is the market for industries who uses the products of
service industries. In this market mostly service Sales Corporation receives the orders from
the manufacturers of the cycles and motor bikes. OEM is the market in which b2b concept
is used. Normally big firms like Honda, Yamaha and Suzuki send their demands to the
SSC.
In this market customer tells its demand to service Sales Corporation. SSC send the demand
of customer to relevant factory and cost sheet is prepared by the costing department which
tells the estimated price of product. Also previous year’s price is keeping in mind while
calculating the estimated price. Final price is decided after negotiation with customer. After
getting the order production plan is made according to required delivery date and
production is started accordingly.
Supply tyres & tubes to original equipment manufacturers (OEM)

Tyre division has been supplying tyres & tubes to all major original equipment
manufacturers (OEM) with high share like 70% to atlas Honda limited (AHL), 50% to
Islamabad automotive company limited (IACL) and 100% to sohrab bicycle manufacturing
company, Lahore.
Customers of original equipment
Most frequent customers of original equipment market are Honda, Yamaha, and Suzuki,
Pak hero, super Asia, sohrab and many other firms.
Competitive Advantage
Servis has competitive advantage on it product range, its brands name, and Price.
Customer Services
Servis provide Customer Services through give them warranty and guarantee on shoes.
Customer Relationship Management
To develop customer relationship management Servis provide Loyalty cards to their loyal
customers. Every customer who consumes 1500 RS to purchase some article can become
a loyal customer and can get Loyalty card by filling a form and then after some process
company dispatches the card. Company also sends catalogues on customer’s addresses.
One timed try on every 500 consumed in the shop. Last year one person won a car that
belongs to from Jhelum then company advertise him through ads photographs and print
media. Company also provide after sale services.
Marketing Strategy
SSC use aggressive marketing and take advantage through give ads on TV channels,
different campaigns and promotional activities so their competitor is so far from them on
this side.
Advertising
There is a team who plan that when there is need of advertisement and how to advertise
or running a campaign but there is no advertising agency of Servis so Servis use
outsourcing from different advertising agencies.
Competitors of service tyres and tubes:
Famous competitors of sil in tyres and tubes are as follows:
Miantyres and tubes

Cekotyres and tubes
General tyres and tubes.
Brands of service shoes:
Calza.
cheetah
 skooz
 toz
 don carlos
 liza , servis
Most frequent importers of service shoes are:
 delta / hegu shoes (Germany)
 Caprice (Italy)
 Workout (Germany)
 FrakThance (France)
 Jer, frit key (Germany)
 Deich (UK)
Organization hierarchy chart:
The management structure of SIL is as follow,
Resident Director General Manager Factory Manager/ Project Manager.
Company Addresses:
HEAD OFFICE:
Service Sales Corporation (Pvt.) Ltd.,

Servis House, 2 Main Gulberg,
Lahore54662, Pakistan.
Tel: +92-42-35790611 up to 20
Fax: +92-42-35751691
Email: info@servis.com
URL: www.servis.com
Service Industries Limited:

HEAD OFFICE:
Service Industries, Limited

Servis House, 2 Main Gulberg,
Lahore54662, Pakistan.
Tel: +92-42-111-111-501
Email: info@servis.com
URL: www.servis.com
FACTORIES
G T Road, Gujrat
Tel: +92-533-521061 up to 64
Fax: +92 533 - 510323
10 Km, Muridke-Sheikhupura Road,
Muridke, Pakistan.
Tel: 7991711 up to 12
Fax: + 92-42-7991713
KARACHI OFFICE
10th FLOOR, ADAM JEE HOUSE
I. I. CHUNDRIGAR ROAD,
KARACHI

Weekly Report
Week 1: Work
Day 1: Files of promotion and annual increment
Day 2: check the voucher of payment of labor.
Day 3: Audit of payment on pc. Review the last audit lists.
Day 4: Review the audit lists and allocate the salary of labor
according to their work
Day 5: make the voucher of salaries and make entries in the pc.
Week 2: Day 1: we learn about the industry structure regarding to the staff
and employee. Industry provides 4 digit identity code to staff and
system they used 40 with the identity code of staff. E.g.: identity
code of staff member is 2323 but they used 402323 in the system.
For employee industry used 5 digit employee code and used 1
with the employee identity code in system. E.g.; the code of
employee is 45642 but in system used as 145642.
Day 2: industry used Time Trax software to update of employee
and staff members information related to the personal
information, position and working department and working detail
of employee and staff.
Day 3:Company provide some causal, annual leave,
compensatory leaves as compensation.
They provide 14 annual and causal leaves to staff and
employees, and compensatory leave against working on your rest
day and 10 sick leaves to staff who are not enrolled in their social
security system. We learn this day how to update leaves in
system.
Day 4:official visit entry is also recorded in the system. Official
visit entry is the visit of staff official tour for one or more days.

Day 5:manual attendance in system. When the attendance of any
staff or employee id not enrolled in finger print machine due to
some problem.
Week 3: Day 1: we see the payroll system of industry and understand the
phenomena of payroll. Payroll is the process of salary making.
Day 2: we upload the bounces of staff that they receive yearly.
We enter the code of each employee in the system and fill the
Amount of bounce in the bounces column and update their file in
the system.
Day 3: same work on the next day because they are a lot in
number so it is very hard to enter the employee code and verify
the info that is provided in the list
Day 4: due to our mistake we did it wrong and select payroll
instead of bounce. So we edit the payroll into bounces.
Day 5:we did same work at this
Week 4: Day 1: verify the education that is recorded in the personal file of
staff member that is accurate or not. If any mistake we found that
is not record in the list that is provided to us by our supervisor we
record it in remark column.
Day 2: off due to heavy rain
Day 3: we record the remarks in excel sheet and update their
education in personal file.
the system.
Day 5: manual attendance in system. When the attendance of any
staff or employee id not enrolled in finger print machine due to
some problem they fill the manual attendance form provided by
their supervisor with their signature and this form they tell us the
time in and time out in the factory.

Week 5: Day 1: verify the education that is recorded in the personal file of
staff member that is accurate or not. If any mistake we found that
is not record in the list that is provided to us by our supervisor we
record it in remark column.
Day 2: we see the payroll system of industry and understand the
phenomena of payroll. Payroll is the process of salary making.
Day 3: we record the remarks in excel sheet and update their
education in personal file.
the system.
Day 5: industry used Time Trax software to update of employee
and staff members information related to the personal
information, position and working department and working detail
of employee and staff.
Week 6: Day 4: we upload the bounces of staff that they receive yearly.
the system.
Day 5: same work on the next day because they are a lot in
number so it is very hard to enter the employee code and verify
the info that is provided in the list

Tyres&Tubes
Servis has been the pioneer in tyres& tubes manufacturing in Pakistan since 1970. At
present we are a market leader in bicycle tyres& tubes and hold solid share of motorcycle
tyres& tubes market. We are a major supplier of these products to Japanese motorcycles
manufacturers like HONDA, YAMAHAand other original equipment manufacturers in
Pakistan
Valued Customers:
 Super Power
 CRLF
 HONDA
 UNIQUE
 DYL Motorcycles Ltd
EXPORT

PRODUCT LINE
1: Shoes
2: Tyre and Tubes

RODUCTS
 Road Bike Tyres
 Off Road Bike Tyres
The capability of modern motorcycle tyres is extraordinary,
with tyre technology making enormous strides over the last
few years
 Scooter Tyres
Our scooter tyre range excels in terms of grip , durability ,
strength and versatility.They're particularly well suited to the latest generation of
scooters and small motorcycles.
 Bicycle Tyres
 Road Tyres
 Junior & BMX Tyres
Service tyre rides with you and helps you get more from your tyres kilometer after
kilometer
Light Transport Vehicle (Rickshaw+Trolley)

Having a comprehensive infrastructural set up and a pool of technically trained
manufacturing and exporting a comprehensive range of Light Transport Vehicletyres.
Tubes
Butyl and natural rubber tubes of all sizes for mentioned before products.
Awards and Certifications

Commitment to quality, state-of-the-art production facilities and an innovative approach
has enabled SIL to achieve certifications from DOT-USA, SNI-Indonesia, BIS-India,
InMetro Brazil. We are also ISO 9001–2008 certified.
Awards:
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Certifications:
 BIS
 SNI
 INMETRO
 U.S. Depatment of Transportation
Get
Support:
At ServisTyres, we care for our customers. We are available at all times to cater to customer
queries, complaints and all sorts of constructive feedback by our valued customers.

Manufacturing Process
WHAT IS TIRE?
Before this we learn about Manufacturing Process of a Tire, we must understand the Tire & Its
Types.
Bias-Ply Tires and Radial Tires
There are two basic types of tire construction that mud, all terrain and street tires use as their
foundation. They are bias-ply and radial designs. Each type of tire construction has its own unique set of
characteristics that are the key to its performance, whether on road or off road and these characteristics can
help to define the purpose of the tire. The following information will explain what identifies the difference
between a bias ply tire and a radial type tire.
BIAS PLY
The simple definition of a Bias Ply Tire:
The bias ply tire construction utilizing rubber-coated layers known as plies composed of textile
cords, usually nylon and sometimes Kevlar. The plies layered diagonal from one bead to the other
bead at about a 30 degree angle. One ply is set on a bias in one direction as succeeding plies are
set alternately in opposing directions as they cross each other and the ends are wrapped around the
bead wires, anchoring them to the rim of the wheel. The layers of plies are then covered with more
rubber to form the tread of the tire. Bias ply tires are sometimes called cross-ply tires.
Performance and Purpose of a Bias Ply
Bias ply tires have a limited purpose in life and are only used for specific purposes or jobs. The
reason for this is because of its performance characteristics. However for some jobs the bias ply
tire is an ideal tire for the purpose such as for the tires of a towed trailer, farm equipment tires,
some purpose built tires like extreme terrain tires and some forms of racing still use bias ply tires.

Reading a Tire:
All tires are required to have certain information molded into the side of the tire in a location
known as the sidewall. Some of the information is self explanatory while other information
requires a little knowledge to decipher. The following will help you understand what this
information means.
TIRE CONSTRUCTION

The tire is an assembly of numerous components that are built up on a drum and then cured in a
press under heat and pressure. Heat facilitates a polymerization reaction that crosseslinks rubber
monomers to create long elastic molecules. These polymers create the elastic quality that permits
the tire to be compressed in the area where the tire contacts the road surface and spring back to its
original shape under high-frequency cycles. Typical components used in tire assembly are listed
below.
Tire plants are traditionally divided into five departments that perform special operations. These
usually act as independent factories within a factory.
 Compounding & Mixing

 Component Preparation
 Extrusion
 Calendaring
 BeadBuilding
 TireBuilding
 Curing
 Final Finish
1- COMPOUNDING & MIXING:

The first stage of tire making is collecting raw materials and formulating rubber compounds. The
raw materials used are rubber, oils, pigments, antioxidants, carbon black or silica, accelerators and
other additives. These are then mixed together in a huge blender, which is called Banburys. After
the mixing process is completed a gum like material forms. This material is then cut into strips.
These strips will make the treads.
Materials
 Natural rubber, or polyisoprene is the basic elastomer used in tire making
 Styrene-butadiene co-polymer (SBR) is a synthetic rubber which is often substituted
in part for natural rubber based on the comparative raw materials cost
 Polybutadieneis used in combination with other rubbers because of its low heat-buildup
properties
 Halobutyl rubber is used for the tubeless inner liner compounds, because of its low air
permeability. The halogen atoms provide a bond with the carcass compounds which are
mainly natural rubber. Bromobutyl is superior to chlorobutyl, but is more expensive
 Carbon Black,forms a high percentage of the rubber compound. This gives
reinforcement and abrasion resistance
 Silica, used together with carbon black in high performance tires, as a low heat buildup
reinforcement
 Sulphur crosslinks the rubber molecules in the vulcanization process
 Acceleratorsare complex organic compounds that speed up the vulcanization
 Activators assist the vulcanization. The main one is zinc oxide
 Antioxidantsand antiozonantsprevent sidewall cracking due to the action of sunlight
and ozone
 Textilefabric reinforces the carcass of the tire
2- COMPONENT PREPARATION:
Components fall into three classes based on manufacturing process.
 Extrusion
 Calendaring,
 Bead building.
WHAT IS EXTRUSION?

Extrusion is a process used to create objects of a fixed cross-sectional profile. A material is pushed
or drawn through a die of the desired cross-section. The two main advantages of this process over
other manufacturing processes are its ability to create very complex cross-sections and work
materials that are brittle, because the material only encounters compressive and shear stresses. It
also forms finished parts with an excellent surface finish.
TREAD EXTRUSIOR
Extrusion may be continuous (theoretically producing indefinitely long material) or semi-

continuous (producing many pieces). The extrusion process can be done with the material hot or
cold.
After the warming process, tread will be made according to tire specification i.e. tread height, tread
width, tread weight etc.
WHAT IS TREAD?
The tread of a tire or caterpillar track refers to the rubber on its circumference that makes contact
with the road. As tires are used, the tread is worn down limiting their effectiveness in providing
traction. A worn tire tread can be replaced using a process known as retreading. The word tread
is often used incorrectly to refer to the pattern of grooves cut into the rubber. Those grooves are
correctly called the tread pattern, or simply pattern
CALENDARING:
The calendar is a set of multiple large-diameter rolls that squeeze rubber compound into a thin
sheet, usually of the order of 2 meters wide. Fabric calendars produce an upper and lower rubber
sheet with a layer of fabric in between. Steel calendars do so with steel cords. Calendars are used
to produce body plies and belts. A creel room is a facility that houses hundreds of fabric or wire
spools that are fed into the calendar. Calendars utilize downstream equipment for shearing and
splicing calendared components.
The fabrics are changed depending on the type of the tire. But mostly Polyester is used.

Body ply
The body ply is a calendared sheet consisting of one layer of rubber, one layer of reinforcing fabric,
and a second layer of rubber. The earliest textile used was cotton; later materials include rayon,
nylon, polyester, and Kevlar. Passenger tires typically have one or two body plies. Body plies give
the
tire
structure strength. Truck tires, off-road tires, and aircraft tires have progressively more plies. The
fabric cords are highly flexible but relatively inelastic.
Bias Cutting
Ply is cut on Horizontal Bias cutting Machine for tyreplieThe "bead" is the edge of the tire. On
most tires, the beads consist of hoops of strong steel wire. The beads are what holds the tire onto
the rim, and are, in a sense, the "backbones" ofa tire Beads are bands of high tensile-strength steel
wire encased in a rubber compound. Bead wire is coated with special alloys of bronze or brass.
Coatings protect the steel from corrosion. Copper in the alloy and sulfur in the rubber cross-link
to produce copper sulfide, which improves bonding of the bead to the rubber. Beads are inflexible

and inelastic, and provide the mechanical strength to fit the tire to the wheel. Bead rubber includes
additives to maximize strength and toughness.
3- TIRE BUILDING:
Tire building is the process of assembling all the components onto a tire building drum. Tire-
building machines (TBM) can be manually operated or fully automatic. Typical TBM operations
include:
First-stage operation,
where inner liner, body plies, and sidewalls are wrapped around the drum, the beads are placed,
and the assembly turned up over the bead.
Second stage operation:
Where the belt package and tread are applied and the green tire is inflated and shaped.
All components require splicing. Inner liner and body plies are spliced with a square-ended
overlap. Tread and sidewall are joined with a skived splice, where the joining ends are bevel-cut.
The final product of the TBM process is called a Green Tire, where green refers to the uncured
state.

4- CURING (VULCANIZATION):
"Curing" refers to the chemical reaction (vulcanization) that transforms the tire from a plastic to
elastic state and binds the rubber materials to the cords and other reinforcements. The green tire is
inserted into a mold and formed using hot water and steam. Curing temperatures range from 150-
190 degrees Fahrenheit, depending on the tire, and the process takes between nine to 15 minutes,
depending on tire size and weight. Curing is a completely automated process.
Tire Curing Press (Tire Vulcanizer)
5- FINAL FINISH:
After the tire has been cured, there are several additional operations. Tire uniformity measurement
is a test where the tire is automatically mounted on wheel halves, inflated, run against a simulated
road surface, and measured for force variation. Tire balance measurement is a test where the tire
is automatically placed on wheel halves, rotated at a high speed and measured for imbalance.
In the final step, tires are inspected by human eyes for numerous visual defects such as incomplete
mold fill, exposed cords, blisters, blemishes, and others.
WOBBLE TEST

To move or rotate with an uneven or rocking motion or unsteadily from side to side.
WOBBLE TESTING MACHINE
MC TUBE
Motorcycle Inner Tubes are made from Rubber which is of 2 types.
 Natural Rubber
 Butyl Rubber
Natural Rubber
is an elastomeric (an elastichydrocarbonpolymer) that was originally derived from a milky

colloidal suspension, or latex, found in the sap of some plants. The purified form of natural rubber
is the chemical polyisoprene, which can also be produced synthetically. Natural rubber is used
extensively in many applications and products, as is synthetic rubber.
butyl rubber
Butyl rubber was first developed by BASF in 1931 and sold under the trade name Oppanol B. It
was later developed in 1937, by researchers William J. Sparks and Robert M. Thomas, at Standard
Oil's (which became Exxon in 1972) Linden, N.J. laboratory. Texas Petrochemicals and Lubrizol
Corporation are one of the largest manufacturers of PIB in North America.
In 1950s and 1960s, halogenated butyl rubber (halo butyl) was developed, in its chlorinated
(chlorobutyl) and brominates (bromobutyl) variant, providing significantly higher curing rates
and allowing co vulcanization with other rubbers like natural rubber and styrene-butadiene rubber.
Halo butyl is today the most important material for inner tubes. The butyl rubber is vulcanized by
elemental sulfur.
Tube Manufacturing Process
Manufacturing Process
rubber is mixed with best quality chemicals and after proper mixing in the desired temperature
and time the same is then delivered to the extruding
section and the correct size of the required dimension
is extruded.
The extruded pieces are cut to the appropriate lengths

and valve are jammed and the end joined properly under

a process well known splicing as after due curing of the tubes they are than vacuumed and tested
100% before the same is delivered to the packing section for packing and sending to the customers
in proper transport with a view for safe and prompt delivery.
Infrastructural Facilities
Servis Industries Ltd have the latest butyl inner tube plant for automobiles and latest in house
testing and quality control facilities.
Technical Strength
The unit is headed by a technocrat full experienced in the field of butyl tube production assisted
by skilled personnel selected from various institutes and who have a desire to achieve. Good
facility is given to the staff with the result they have found the institution a second home.
Department wise complete manufacturing process is given below.
MIXING PROCESS – SINGLE STAGE

 Required Raw Materials are received from Store through Indent keeping in view of, compound
demand from Planning Department.
 The Raw Materials are weighed as described in Recipe.
 Rubber goes through the process of Mastication for specific compounds.
 The Materials are mixed in Banbury.
 After mixing, curatives are added on roller.
 Rubber compounds are passed through anti tack solution.
 The Rubber Compounds are cooled by Water/Air.
 The Rubber Compounds are then tested in the Laboratory.
 Relevant Identification cards are hanged for Identification purpose.
 The Rubber Compounds are then delivered to Store
TUBE EXTRUSION NR/BUTYL

 Compound Warming
 Refining – After warming of compound, compound purification is done to exclude
unwanted particles.
 Tube extrusion - A compound is pushed or drawn through a die of the desired cross-section.
 Cooling – Tube passes through the water showering.
 Tube size cutting – Cutting of tube into specific sizes.

 Auto Punching Nozzle fixing – Nozzle is fixed on the tube, placed on a conveyer belt,
automatically with the help of machine.

 Powder dusting – It acts like a lubricant between the inner layer of green tube.
 Quality Assurance
 Tube Booking
SPLICING
 Preparation of splicing dies.

 Splicing of tube – jointing the two ends of the tube together by using machines.
 Solution application on joint.
 Inside airing in green spliced tube - to check the joint leakage and nozzle blockage.
 Quality assurance.
TUBE VULCANIZING
 Green joint of spliced Tube is placed on chilling pipe to increase the green strength of the joint
area of the tube.

 Pre forming – Pre forming is a process in which air is inserted into the green tube on a pre
former so that it can be settled in the mould easily.
 Tube vulcanization by inside steam.
 Quality assurance
ASSEMBLY LINE
 Plunger fixing – Valve is fitted in the nozzle (metal stem).
 Tube Inflating – Air is injected in the tube to give it a shape for visual checking of cured tube.
 Quality assurance – All tubes are checked for quality purpose.
 Washer/Nutt fixing.
 Size separation – Tube is separated according to its size
 Counting
 Tube booking in inflated form.
DEFLATING
 Deflating of OEM tube
 Deflating of replacement tube
 Silicon dipping - Silicon dipping is done to clean the tube surface for finishing purpose.
PACKING
 Tube packing in poly bags
 Poly bag sealing
 Tube counting
 PP Bag Stitching
 Weighing
 Quality assurance
 Delivered to finished godown
Fully Equipped Laboratory

To provide better service to customers, we have set up our own national standard laboratory with
precision calibration equipment and professional laboratory personnel. Our lab has continuously
upgraded its calibration capability to satisfy customers’ different calibration requirements.
TENSILE TEST
Scope:
Tensile tests measure the force required to break a specimen and
the extent to which the specimen stretches or elongates to that
breaking point. The data is often used to specify material, to
design parts to withstand application forces and as a quality
control check of materials.
Test Procedure:
Place specimens in the grips of the Instron at a specified gage

length and pull until failure. The testing speed is determined by
the material specification. An extensometer can also be attached
to test specimen to determine elongation and tensile modulus.
Specimen Size:
Dumbbell or ring specimen is required. It can be either injection molded or cut from a flat sheet.

Data:
The following calculations are the most common results given:
1. Tensile strength (at yield and at break)
2. Tensile modulus (for elastomers, this is stress at a given % strain)
3. Strain
4. Elongation and percent elongation at yield
5. Elongation and percent elongation at break
There are additional calculations and a variety of units (lbs, psi, MPa, kN, etc.)
ELONGATION TESTING:
The increase in a sample's gauge length measured after a rupture divided

by the sample's original gauge length is referred to as elongation. The
greater the elongation, the higher the ductility of the material. Elongation
cannot be used to predict the behavior of materials subjected to sudden or
repeated loading.
Elongation testing can be carried out on a range of Lloyd

Instruments materials testing machines together with NEXYGENPlus data
analysis software when more comprehensive testing results are required.
MODULUS TEST
The Stiffness / rigidity / hardness of a material calculated by measuring the
stress on a test sample and dividing by the strain.
DRUM TEST

The endurance and strength of a tire is very important for vehicle safety. To ensure this, tyres must
attain a minimum standard. Most countries adopt or refer to the regulations and test methods
established by the Economic Commission for Europe (ECE).
1- High Speed Performance, Tire Endurance and Low Inflation Pressure Performance.
Tests are evaluated by a test drum. The test tire is pressed against the surface of the rotating drum
at the required load and speed. If the tire does not fail after running, it passes the test.
The diameter of the drum is fixed by the standard.
Drum
The Test Tire is loaded
Against the drum surface
2- Tire Strength:

Tire strength is evaluated by applying a force in the tread area of the tire. The breaking energy is
calculated by the amount of force required, and the depth of penetration. It is measured by pressing
the tire onto a cylindrical steel plunger. The dimension of the cylindrical steel plunger is fixed by
the standard.
RHEOMETERS
The EKT-2000DPR dynamic processing remoter is a newest technology rubber-testing instrument,

which measuring the viscosity and elastic of polymer properties by dynamic mechanical testing
system.
Dynamic processing remoter is designed with rotor less(Moving Die)cavity structure and provides
dynamic, strain, modulus measurements in different temperature condition. Using this instrument
is not only for better product quality control and also very suitable for laboratory institution of
detail research & development of rubber compound.

ABRAISON TEST (Wear Resistance Test)
Abrasion tester for test wear & tear of material rubber, plastic, belt, shoe sole, tire, conveyor.
1. Testing Machine of Abrasion tester is mainly to test the abrasion-resistant and tearing-resistant
of rubber (or other elastic material).
2.This test machine is suitable for testing tire,

conveyor belt, transmission belt, and shoe sole,
etc.,the tester is general opinion that this testing
method is most precise among all abrasion test
methods.
For material, belt, shoe, tire, conveyor are subject

to wear and tear during their working life. This
abrader serves for the determination of the
resistance of
elastomeric in regards to the loss of abrasion. This precision instrument evaluates material test.

SWOT analysis
Strengths:
 Largest footwear group in Pakistan 60 year’s experience
 Old employees Accessible to all income segments in country
 Geographical coverage Variety of products Image of durable shoes Strong market share in
sports and school shoes
 Strong Brand name like Cheetah, Don Carlos
 Good communication system (LAN, LOCAL EXCHANGE).
 SIL has very good financial position. It generated 84% high cash from its processes.
 SIL has many experienced employees at every level.
 Quality assurance departments are found in all factories.
 SIL is regularly investing for importing the new machines.

Weaknesses:
 Female market penetration is weak .
 Need to find ways to build on the strong equity of the brand
 Less communication between employees and managers.
 Very few Masters are found in SIL Gujrat.
 Planning department is not working up to the mark.
 Highly politician is involved in SIL.
 Less commitment among the workers has been observed.
Opportunities:
 Cost Reduction: Organization can reduce the cost by proper utilization of resources.
 Fresh Talent: SIL has great opportunities to target the young talent for their new products.
 Replacement of infrastructure: SIL has to replace the old infrastructure with new one for best
working environment.
 Fresh Graduates: They have an opportunity to focus on fresh graduates of University of Gujrat.
Attract them with best employment facilities.
 Cheap Raw material: Competition is going to make availability of inputs cheaper and
sufficient.
 Dynamic environment: Changing business environment and marketing channel can provide
opportunity to our business.
Threats:
 Stiff competition in the market from local and foreign brands
 Political instability: Political instability effects because of the quota system the company can
be restrict by government to export. Moreover government policies can change because of this
instability.
 Competition: Competition is going to increase because of setting up modern units elsewhere.
 Technology: Technology can impose a major threat unless it is changed/ modernized.
 Changing Trends: Fast changing fashion trends are difficult to adapt.

Pest Analysis
The factors that are beyond the controls of the company are called the PEST analysis. These are
the macro environment factors that externally effect the organization that’s why they are also called
the external factors. These are the political, economic, social and the technology factors. These are
discussed below:
Political Factors
The political situation of Pakistan is not satisfactory. Due to the rapid change in the Government
every government sets its own new trade policies. Following are the effects of political system on
Servis.
 High taxation on growing industries like Servis.
 Employment practices, Unions, Associations are very challenging.
 Political Interference and harassment leave no independence in work.
 Government’s policy on the economy
 Change in complexion and composition of Legislatures
 Terrorism

Economic Factors
The economic condition of Pakistan can also affect the foreign investors increasing inflation rate
make the cost of production high and thus reduce the profit margin of the investor. But now the
economic conditions are getting better. Following are some Economic factors:
 Labor costs
 Business cycle stage (e.g. prosperity, recession, recovery)
 Exchange Rate Mechanism
 Inflation rate
 Infrastructure quality
 Skill level of workforce
 Heavy operating cost occurs in daily working.
Social-Cultural Factors
The change in the lifestyle of the people affects the growing demand of the footwear products. The
change in the lifestyle and needs in different demographics also affect the demand of the
customers. Following are the Social and cultural issues faced by service:
 Changing Life Style
 Adequate empowerment
 Social culture (gender roles, etc.)
 Demographics
 Different Age Groups
 Reach of the media to the population
 Cultural restrictions to save the money
 Declining education and work ethics.

Technological Factors
Technological advancement in all the sectors of the country has changed the entire socio-economic
environment. The technology can cause tremendous change in quality and quantity of products
and this effect the market position of company. But unfortunately Service industry has less focus
toward technology
 Impact on cost structure
 Inadequate communication infrastructure
Legal Environment
Labor Law is the basic legality imposed by the government. Service industry limited is a legal
public limited company. It is fulfilling the entire legal requirement for becoming public limited
company. It is also satisfying all the legal requirements of workers e.g. all the workers are
associated with social security and they are getting every benefit which is legally required by
Government of Pakistan. Following are the legal concerns:
 Restrain on import material
 Quota polices
 Restrain on export
Contribution of organization toward economic development:
SIL is contributing a lot of toward economic development. Service factory in Gujarat remove the
unemployment in Gujarat and other cities providing jobs also improve the living style of peoples.
It is providing jobs to 6000 people. Due to increase the revenue of industries contribute to
economic development. Service industries export its main head of generating revenue. Service also
pay healthy amount of tax to the government every year. In 2011 it paid tax of 101,251 rupees,
and donated 18,645Rs as charity. It provides internship opportunity to number of student
throughout the session. Service is also contributing to social development.

The production plan
1. Orders receiving.
2. Check factory capacity and answer.
3. Production schedule.
4. Tracking delivery date.
5. Actual v/s requirement.
6. Top management / coordinate/ middle mgt.
7. Order closing.

Capacity Calculate:
SAM:
Standard Allowed Mints.
(To Produce a Product)
Always Process from where Production is getting out.
Tyre:
 Mixing
 Extrusion
 T-Building
 Bias Cutting
 Beed Wire (
Curing
SAM Calculation:
Industrial Engineering.
Shift = 3
1shift timing = 8 Hours
Total Hours = 22.5
SAM = 15 Mints. 1 Tyre
22.5 Hrs*60 = 1350 Mints
8*3
Production = 1350/15 = 90 Tyres
Cavities:
P/Da/. Product: 350*90 = 40500 Tyres per Day

ERP WORKING FLOW CHART [TIRE DIVISON]
Marketing Department:
Sales Plan
Planning Department:
Production Plan (WA)
Codification in Excel Sheet: (WA)
Loading in MRP & Generate

Reports (WA)
MRP Reports Handed over to

Mixing Department Commercial (FT&AH) Production Department
Jobs /indent generation by Commercial Department to Jobs /indent generation by

Mixing Department (SB) Arrange Raw Material Planning Department (UB)
Raw Material Stores
Material issued to Mixing Material issued to Planning

Department: Department:
Production jobs move

transaction operation wise
i.e. extrusion, calendaring,
packing etc (FR.RM)
Sales Order (HO-LHR)
FG Completion (MI, AA) Dispatch (MI, KH) Invoices (Accounts SIL GRT)

Internship Report: Service Industry Limited

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Service Industry Limited

Department of Human Resource

 Fully Equipped Laboratory……………………………………………………………..

 The production plan…………………………………………………………………….

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First of all I would like to thanks Allah Almighty the Gracious,

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Today the Group is Pakistan's largest

Setup in 1958, the Group is the largest

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 Service Industries Limited (SIL)

 Service Sales Corporation (Pvt.) Ltd. (SSC)

Service Industry Limited:

 Mr. Muhammad Ejaz

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Mission & Vision

We will work within the framework of legal and regulatory requirements.

Plant & Machinery

Markets for tyres and tubes of service industry

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2. Original equipment market (OEM)

2. Original Equipment Market (OEM):

Supply tyres & tubes to original equipment manufacturers (OEM)

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Customers of original equipment

Customer Relationship Management

Competitors of service tyres and tubes:

Famous competitors of sil in tyres and tubes are as follows:

Miantyres and tubes

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General tyres and tubes.

Brands of service shoes:

Most frequent importers of service shoes are:

 delta / hegu shoes (Germany)

 Jer, frit key (Germany)

Organization hierarchy chart:

The management structure of SIL is as follow,

Resident Director General Manager Factory Manager/ Project Manager.

Service Sales Corporation (Pvt.) Ltd.,

Service Industries Limited:

Service Industries, Limited

10th FLOOR, ADAM JEE HOUSE

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2: Tyre and Tubes

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Light Transport Vehicle (Rickshaw+Trolley)

Awards and Certifications

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The specified carousel id does not exist.

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Bias-Ply Tires and Radial Tires

Performance and Purpose of a Bias Ply

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 Compounding & Mixing

1- COMPOUNDING & MIXING: