#3 CabinetOffice pwrPublishing and copyright information ‘The coppight ote spayed in thi dacement indicates when the cunt Ne copying without peso excat as pemited bycopyright ow Pubteaton historyPAS 200:2011 Contents Foreword Irrosction : 1 ee 1 scope 3 Understanding oe fomplety 3.3 Te gone characteristics of es 34 Understanding the potential orgs of ses 25 Sudan and smouldering ses 3.6 How organtzation can becom vnrable ols 3. Alving higher ves of esos 2.9 onal bares cause ‘bevelopng a ss management copay Ar atramework 42 capatity = 43 Seting the erganzatons poly and econ ‘tenting roi nd rrp ‘6 formation management. 47 Staonal ewarecess |48 The common caged infomation peur 148 Supporting the desion makes Planing and prapang force response and eovery 52 The css managenent pln 5:3 Key elements of ts planForeword PAS 200:2011 This Publicly Available Specification (PAS) was sponsored by the Cabinet Oifice, and its development was facilitated by the British Standards Institution (BS). ‘The faioming organetns an ins were ‘Srulted during desopent Project SpontarsRepasentaive Techie thor Merctegn (Cabinet fee Erergincy Panning lege) The tering Gro Bankot enon ‘bial Patera Sines Comin nats Bava ya Siren tanadon ee Urey Bas Seo Un Aoites su UI Scien sso Red Eon lan Marsa Unies of Portsmouth ‘ior Constante Other acknowledgements “he Steering roup wes to thank Helen Sect, who {ted asthe PASS tical Author el uy 208, sraken mn oad the jet Sper Comments trom many other interested partes, irlaing commie BM, uns cortnity Imanagernent wate ited by tn oe formal connitation procs The np itty seronedged Publ ‘TWsPAS has een puses by 85 whch etaneits urasip ad apa 85 reserves the ight 2 throm or wend tna Basan eit of thot “ve that "ir approprit odo s0 This PAS wl be evened at intenals pot exceeding te arya oy {rendments il epusea nan sree AS ad pubicaedn Update tarda, rove on teas ‘hisdocament nto be regard at Bish Sandro pon abn ot Use of this document ‘Asa guide document, ths PAS takes the fxn ‘guidance and recrmendatane shoud note uote ait wre a pesiation ana parca ae ‘ould be taken to ese tat dame of omplance sre any wer cing complanc wth hs PAS ected too able oust ay couse of ein tht ter, ‘thas been sued in he preparation of is 7AS To appeprately ques and experince pop or ‘hose ute that been produces Presentational conventions ‘The word “should” used to expres the ‘recommandovon ofthe santa en in cely [Shed "Reconmendetion” bose houghot te test nd convrierty emai Ane The facormendatans boxes and Anne leon ‘he namatve mens fh PASPAS 2002011 Non-bores elerts text he he backround 0 rd jasteatin forte recommendations, ith “infomation Sore ie to antan partor The word “ay eurd in fe texto exes pers (og as anata es prima Feeommandston) The word "cans ado empress pity (ego cneequen ofan acon or a sve Contractual and legal considerations This gubation doesnot purport ince a the esa rvs tac ine resersle ‘amglance with his AS doe not in eal conter Immun from ga bisaIntroduction “Ts 9AS 5 almed pinay atop manages wth rotepereponeit aha have ale shaping, Srectng an devetophng the iss management publ of her orion fewilgive he te + ery and undersand he sues nd changes of ‘us managerent om oat perpecivs + take praca sepsto improve he erganzations ‘se managerent spat rouraremoreconcrredrth he mgleertation, stn ht capabi, waa apaste nce he deen 1 and within poy guidlines dete bop rranages. Ine the tne of hie PAS hat organizations can termed 2) ore are of he potato andthe genera 1) betr slo witheand thar eects beter abeto recover fom thor eet (9 ater obe to identy wal leon an een {remade to theoreti moznr ard resort iteratre on when ey auncerpining be na prove explanation of eames rte the ‘ev tht stints boul be made bene is Imarapomen art managerentsiseatne een ‘hough there be weap simiares and sore ‘ferences that my ony be guestons of tenpory np rary er gen the stones {Teheran proce ‘erly mata mea wi {rms inert andre tired to mean iferent ‘hin in iferent corset and that efit aerent {ndehing conan ear and wardens heb thir ‘Sat odd wth teil or ent poten set out Inter documents Poates oceaiy introducer, AS 2€0:2011 {tet an departure fom pres approsces, but andor isrelaoships, both practi o onceptulwith ther Honan management an Fesleneedscipines perhaps mst nota ht of tacoma. ‘The defiitin of a isi asa inbereny bona, nsabe and cmplerstuaton tht oper rst {othe strtepe abet reputation or exec ofan lsndataut chalenges that nay have profound an ‘arseahing consequences sometinesserpech of ow acest oy are seen tobe managed These Consaquanas an be very denaping pee here ‘ispecies tht he aguninton aed opepare foc manage or cover roma ce Thee ashok Sinica damage reputation, and posibyof te Calas ofthese and pert nso, 952599 dines net fi: “station ‘etmight tocol ado, bases dation, ith hs PAS: ees may emerge rom atcchocks Such athe catastrophic lom os production fi Imvling eerste eau they ean aie rom Seder nan ont of profound tae Snieance fer te erganzaton ari, ses may emerge a rer of adequately managed ‘nd imace. They may ao be the reduc of mate Incr that present ew types and compound eves ofr For al there, cis management exenty nd primary 3 strategic tuncton, sins continuity a cea managment funtion Inmitguting ich acing impact poerly Dreventng the exalation nea cries Beans ‘nny does not uma cra management, nore subordinate to cits management thet Sie complementary acer hen conse ‘he roe orporte content Busnes eo Imanagenent cannot gurantee the al potent Css Metntecepted anda oss management apa2011 Sra gue ati enero uses con Srrangemens would be inherent ad ave he ‘rgemzatonvinerabe to 7s erring rom wes (indent an ris managenen) run para harmony decors ar semper a the Some ofthe atone equre lcd ot by wave of Ys ie re, They se ced ‘lenges that ree iret appease ‘her cused Clue « ‘An onions iss management capably nee Sinan ary enero edacusedn information Bont Cause Should be eloped and maintained song al te seating tht can in be eons od whan purposfl en gorous way. evloping he {apni there be may opportune remy Basie contin rangement The Sevslopmartot {cis management capably sould be ered ars taint acy and one tat proportionatePAS 200:2011 ower any solton shuld be aot aly ater ‘arf enederation ote extent toni propriate to tesa enrenment cutie, ojetines {re scepedet having wlepresd ay ond at ‘oats good pace, wth guidance howto ‘he document structured ae follows ee below, ae clase dss ny thames content ith the [Shepfltoeaperd or develop oit ors concep, Singlet in Annex tes how rgnztors ay seon yr aii Make earns ‘fam devlonng arse mangement pay management sts may upper deson-mahers Caases—_Ghessummay information abot rss management plan, Suggests eating pons es tvovng documents tat re bjt to coninsus evaluation and eva, Adsense ey Ise of cmpetencs mrss management, leerthip and decor making ‘Gaee Dies adtathaler communion but ao cde outing ene on aii a mena 21 Scope2 Terms and definitions For the purpza of he AS, te fllowing tome snd 2.1 business continuity Lapablty of re exgarzation to pln for sn eon ‘winedors an buses dsvuptons nore 2.2 business continuity management ecm) hlitic manageent ces that ders potent ‘hats toanorgenzaton end the ipa these ‘heat, whe eae might eu, na which prover framewororbuling ogi! Falanca wth the capt for staring he Intern of Key abhor option, brad ans (as 2599-12006, sures continuity management Code of practi, and Ws 259 22007, dunes ‘antl manogement-Speateto] 2.3 common recegnized information Picture (CRIP) taker and ped a th cepted bas for ate Sd ete decios 2.4 context nuronment inthe broadest seo the word within Inte te oganzaten seks achieve bactes as 31100200, sk ranagement- Code otpractce (moi) 25 crisis inherent abnormal usable and complex stastion 2.6 crsis-aware organization ‘orwardshiking organization that he procedures {ha process deugned ori emerging teen PAS 200.2011 wit hes alo pombe, wt eantnuousy 27 exercise planned eheosal of posi inden cessrad a ‘vaste an rgoistionsapelity orange tat inlet and to povide an apporunty to mpove UHM Government nergenerespome andrei Sede atl 2.8 horizon scanning ‘sematc examination of potential tients, pportntier an ture evelopment hihnay nave the potetal te cate pew so cng te (area of ks aedywentied 2.9 incident tution that might be, cul ia to, Burnes 2.10 invocation cof elarng that an argarzation response ans Sraor copies (whether cise management, ‘niet anagem uns conta ‘marapemet,emergeney managements ote or Comainaton of anyother) reso be putin eet 2.11 issues management artiipaton andassesnent of tend and poten lahore onsra pening wader opportune rate ana rerpoding ap fo snr tat 2.12 situational awareness proces of percting comprehen, inerpting and luring what bnappeing na ss, camne th Sey od moc vee re 2.13 top management ‘eon a grou of pent directing nd controling on ‘rgnzston at che highest ee!PAS 2002011 3 Understanding crises 3.1 What isa crisis? For the purpose of th PAS, crs deine a: ninherert sbreeal unable an compe situation ‘at repens eat the ates obecves, ey, thicoptre a numer of vy mpetant ‘ements of eres, dung he sosormay, he ree ‘rom an inet by see geting that aesare tore a ranage tee conecuences mate profound andthe equredeiporas pearly, Persona ‘Tiss gary t,t pons to achieve "oe eined undestanding by oging to 2) he egies of truce noe the degre of compexyinoled 3.2 The relationship between incidents and crises: structure and complexity Indes are suo have arte” Bacay ae produce by stentfible rd mesa a nd Present hensevesin any prediabe way ‘As wit te majo of ee tht concen busines, tiny maragemert (GOH lamin, even te ret halenging andor nce gene end ‘hemes to pe prepereatesporvs In thes ca thevole of satege management mest elf Be ‘renzo objectives, rich may hae changed See te oma ofthe eset, (rss onthe eter had ew often proce by is ‘th he ale a ines they reseed fombineton ofinersepencent ik They dersop Unpreicabe ways and the espe sly rie Sey este coped pepo Ingo, argued that pe prepared solutions (of the Sor eigned oa th nore petit ne ‘tread én) are ntl to wor complex sd iste rs. They may in fate ‘eunterproductie. sesh eri managerent nee be atlato dol wh sues thet may not be manageble within CM procedures, however wel developed hse Theses ratgicmanagemen ac lif dig {nd cecsive stele wagers tong ine tht amet inpraconved hey may eran ncute stage repostioning of te organ ar hale "Essential op managers champion endo and Recommenstins regarding 3.1 and 32 1. The etl dictions between BEM ad ti manage 0 eee mths aS hold be recognized 2. Plans prtoeo ond procedures dawn op under ‘he aun of SM and tes management shed reaches ae aon or reporter ‘height sor tobe mote. 2: Te development and maintnanc of i Imanogenat capably hol be ncn he (iganzatens govemance ane rategy een 4. cede developed sould lon for eit {lines tie a oheer negeted and mplemery wy. 3.3 The general characteristics of crises ‘isesareassdate wth highly complex problem ne fullimpietos and nate ot whch aye eel o ‘ensequenea fone fom or anate fay have oe or a st ecognias tnd ‘cea findamanta svatege lemma. Tere she Irean tat every eboe comer tha penalty fons seetand there no a sian,fandemertl noms, atimage or valu of ‘etizationInsuc aes lencentip an important {orca ablizingthestoaton fore rgenations ‘rss place exceptional demands on manager and ter support team, atime when tay may aed ‘eurder rere of tine nd terae sc. ‘court he noed toma a respante ah ee of inersty they shoulda antipete te nee of tat iota eating serena fy ‘eisworth noting thatheath and safety eguaons ard the uty of are we not aed by neers oF ‘Ses They apy a a es, ‘ise ohn foc organs to review transform ot elena thi coe plc cre and atin, ‘only under pubic nd media srs owsre hey ‘rganzation hey a handled succesfully. fvenif the opaietn's perv tobe at ltor Berne eroaten fin ry {an demonstrat the pose quaties fon ‘rgonization na enhances general epatation Dena far non conplaany onthe pat ofthe top “anes, hampers sponse ard degre soho Fate perceptions rumsurs and mixeprting shouldbe ‘peed andorra without devacing om the Sratepc dracon pres tnd purport he Recovery nay preset porns regenerate the evelopment lars Convers, mh abn ceasing {Sidocenain per of uones 2) should at asec pole: shuld havea stage detion rom he ase actully caoer aeic opportuni PAS 200.2011 res donot anys involve det heats propery or amex However they art slau {Eatenge an organizations reputation and bron, een td effec aaa, Crises can become highly pote and subj Intense pubic ond mess sertny. Th etencr ond plete the enorme hat thors manag the "sk are tying to urdertan,iuene ondstape Succsl rss management sometines inves epoing ouside the nermal rer” of en rgnzatien Invaate taken for grata expectation on he pat tf akenlderr onde wider con ‘management to pubic scrutiny. The consequeres in pesona rfesionl nd orgenzational terms oud ‘Thus ces an Beso aersorinariy demanding that noasurptons bald be made sbout he aby of af (of any seni grade or experers fo manage then ard taster the srgantatin ost ofthe {race of preparation an wt king Recomendatons reper 33 5. The chlenges of gs management mathe ‘necion aning and development of tesa ‘ho run and support he act 9a. ‘onideraton Tha importance of tena be tn development oud be managed carey 6. No sumption should be made abou the tess ‘of any nab for ers management oes respecte ofthe sesity nthe organo. ening rut oti of he a Imenageret chan vino nave slat coud id Seca nangenet pce, nga {or thos inae indevlopng,maneane and ‘nplerenting cr management copay nous bernduded ot Garston perermantePAS 200:2011 3.4 Understanding the potential crigins of crises ‘The potenti erigins fers are ver ane rpomibletoatgors fy buoy nse the ‘plowing: 8) Those externally generate by changas in she Disines pla or soil enronment in wich ‘he rgaizaton operas. An erganzaton cul be Suprise ad emromind ay sue changes, '»)-mosstemming rom gery managed ident nd {otha pontwhee they east agerine cre Thi Ima ina intanceropoor or manage {ommunieation wt stars an takers. ‘Thos orinating rom te fre ecaived or ca to ever produc ors hat meet the requred eandad of quiity or tty «Those dering rom ree perched oat of standard of probity ets oporate ‘eons Theze mist be snes wth ‘relontertiones "wise owing" melee, Inionductor simple epence Whatever te ‘rganaation unc the aut an be serious damage tts rand repetaton angie. ©) Tote nce within the orgniazton perape ‘through combination of hadequete superior, under sourcing, nk of aiming or poor dco Ion oe a peri of sre fs pombe hat parteloreigger event wl excite an cet {65 propertons bees exposes bacon of Imanageal ad operstonl fares Cras Inaibstion and tent tare are en Those folowing dzuptions to uppy cans hh threaten an egonsatons sity to furclon and elves proses, Ilsposle that wo or more of thar cause can ‘ombine in prociing er. 3.5 “Sudden” and “smouldering” crises Isao sf oink ofc intense ‘gnaalzed dation between tom that present {henslves more resale fa ee ‘ovous ss are concerned) ermal and thane ‘hat pert eral na aa bulta of ‘dence ovr tine The erent haart ond Information Box 1 ~ “Sudden” and “smouldering” crises ‘hase are charactrize by thelr ined onset They tert be nant and exalt very au, often areut ofa seeretiggerng event or nezen that maybe out he epenetons core The ied cause may be dese ult, bl he ingen coromuencesOncuing engin a gs ston may rege canine step response fora xended porad ‘an inorantimpleton rtp manages that eat ome elements fhe cr wil be obvious tol nd {tay be relatively at nvke a esorse ae mobil (at lest nthe mete te the sarees ade to mange the comesvenes. ‘These ae ako known as “eeepng, slowsbun, longwave” or "Ysing te ees Whatever he peoered ‘eof name te common tetris at pecan te ergarzntan and skeholsrs gr ‘smetines undetected, oa prod of ine whist tors ot potent ase te poss ted, dni, lanored er msuneroos ‘They calenge fr tp mangers isto recogni thatthe erganization's estore, and hen fad spper fr templanenstion oa prozlverespase before the chalenge becomes full cit "Ris oneraly accepted inh tertire of ss management that most cra ofthe wnaldeing type The nates god eae for delopng«hozen scanning city, otha potent na emeging tren ay be “enti assed and misgated ery ar pore, The equers cleo ontroes commuscaton sou the posible cutcome of evens ad changes in he Esher emonment Razor seaning ced‘halngesof the two types we dicasedin Infomation Bo. 3.6 How organizations can become wulnerable to crises oes that wi Rep top managers undertana hy ane ow an aparety efi organiza an become ‘ueabe tor end pert untie omnes “Theta aproath ut formar nt PAS sto Uundestard the erganaton aa stem wth so necro that re cogion an Interdependee Heer works compte wlaton from he ther andy sting the way they trae ‘wean alee a bette aderstaning ofthe way te ‘genaation wor en tying to understand ty part ofan geizaton alg pays to bo wy of snp explanations ch asthe which caweienty ety apc & Sing reefs, empl acto regigenothe ie: any fle wir an organation iment ‘eta pve we of rte fac, oth the tllowing 2) Tete at ite to be fats nthe organization ‘operations ands management thet under the {lure ane the felieeel wena be symptom 19 Finang and blaming cap perhaps changing ‘he fed eleant fhe bua proces may be ‘pera nna prove ead atone nd don not expo the eranzaon or Broan neon te pre iaty © Aersismay expose nance or lapace of bad Secon masing ands genera ako preparedness tats. Opportuntferaring mayb at fenauis tthe efor on tec ses OF ruecan be neat within organizations bythe Senay accumulation futon bod practice These ray ether cau sor compromise the (iorzaton ality 5 seat tn one that ipod PAS 200:2011 becuse thy i dormant ntl a tggeing erent ‘tpeer hem. cae yea he olomig 5) adil and increment sipages in ay oF ‘eead sea nomal oy of working 19 Convenient tut uefa sboptinah “rorkround™ stele that become he nam ‘Shade cron paronel torte, uneraned Staff and ioxsupeson al conte th. © Fowsin pension ana proces antring wich ‘dente bahar er eng te fo ue ‘nor flrs without ceporing them 1) Sle cates that encourage coverups andthe Ink ofa shared sense of mon and prom, hich generates deere Gf ot actualy ste)“ nd attucebeseen sal and management. ©) Poor airing ana deelpmart fa srarapers Ferment ono alan rowiedge Fle orconslcant sumption about an orarization Imay mas he signals thet woul ete = yee Vuinerabity Organizatans fondo promt ase of ‘era btetyvslver and behaviours rae ean be tia expose sues that see so calor he ‘wore ana undarjingesmptionsshert he ianzivon arate apaies Anal ofan ‘ignartons winerabites may exoie taf ee ‘tert tht might be conidered nda ond es posse that the main imp ater a cima be to protect reputations endo ecm and ten lvatbods Thre endencercomupt he procs ot Identyig and spying sons nd ate pest Manages should est the tation to ase a rt toasngl cause Insend stoull be sen are Symptom of yam vine inthe rpaieeon, 3.8 Achieving higher levels of resiliance uc esearch ht feed on how certain pest bgenszetiors are abe tooperate inven vase Segunantone ar ston decbeé sehen ch Faas mpi tt hey ar tect nPAS 200:2011 The ky fatres of seh ergeizations can be Sunmarineafle 2) They and be hgh at to the posi of {ale nd deploy na cevelacenysbou th ity ool rer hen they doo flares ed reste, the complete of ndinneren a within hee ‘sytem tor busin other enoner ate ‘Roaned ode alata 5 ‘Top manor keep hersene actly ane ofthe proce realities ot toning” pectin acommendationsrogardig 4,35 26,27 and 38 1 ue note should be ten ofthe dre potenti ‘igi fers inducing re eden or invnsgete the ons Sevlopnant an impacts tpotental rectal ees 10. Tetamptation tostibe a as to single ‘austve ope shoul esse Rater the {iss shuld be ewedass mptom fa nic \tesenerin the ogensatn one seco node the aja of mverignton 11, Horan sansing and ner tee bed ‘hes duipinessnosdbeinglenarted, | 12. Coredertion sald te en tothe ways ‘ich crs umes cca a9 stem, 13, assumptions about organization rellence ‘Souls be chalenge, dating ‘alerts that praenturaeptaba ie Soul be address aleguetrooghout he ‘tgrzaton sou be ncorage, se that “uteri hat apa arent part of ‘in be osranajzednd asses, 14. Bulang essen andmtigating minal, shouldbe regarded asa pec of norma bases understate ection, not mp foxusontheeporve cr. 15, Rgorousstandoe and object shuld be st ences rhino os Cerperateetaton ols stanin the way of ‘the espns eevee genuine larg end ‘enhanced resin, nies shld be those roses | | | 10 1 coher see of sare purpore parades sch Cgerzatons andl prt of te ergaranton sore Information rey and prosetoay conus emp to promote resin © Tey how a delet and ex commitment 0 being eta he manent ney hgh Sandbag an an emp exe They defer rea to maparn wherever ts, irespectie of te formal erry of management. Hevaroes of onal an therefore be faeed ‘estore ue: Th gs organotins the abhty ‘outcast end i made Sears ltr manager sd operators ‘mponered and expected to et appropri and Independent when here any heat ofa rsa ‘Anything thats an ergnzatins cute te Grecion of tse atebute shoul havea bees ingot on fa vlersbiy to rasan aay to respond snd eave om hem 3.9 Possible barriers to success ars tsecesinaiving ign evel of ‘eslnce might nce the lloting 2) fl annie core bf, values and Sumetons canbe efit to chlnge sch tore gent tice dome ntiglded rationaaton a dena den bbe regarng rer Tere might nude seta ‘soout the leainoos orsignfcance ef ces Uncertain about nal reporter in © Faure toe and apy eon fom cea at have sete he rgoiration oer 1 pocrgeisatonal tre when sditng ‘stakes, uncovering ates ort Shabing stone ormanagement ation s gust ‘ith yay or rte bhavou © Disacton by fing an lamin eapagoste aa ‘than making ypteme mraveents 1 3c of varing resurer rrppor. Tighe 4) Faure gle du equ tthe haan aepct ot issmanapemant. special the wells oft nd othes fected byPAS 200.2011 Information Box 2~ The case fora criss management sytem 8) eeioping, exeig and being abe to use a rss management sytem an pode shared seneof focus clei purpose and Maher les of confines and merle. Ti out ead oan ongantion ‘hati mre relent and beter ble to adapt to cange serra Wl prepare opanzatons that del etlecvely wth acta or otal rise may merge fam {he experience stonger ermal ard intoms of thelr rand, een ater suena ort © Organizations tht re sen to have filed to prepare force il ufer poet massve epaonl Atamage Tey ay even be sen at having betrayed terete cists a ststehlan, ulertites ae invaiaby Setar bo avd or mitigate ser Ths deronrtraterpepareéne nd Facnatesrcovey, etal a reduce te lesan im he Gamage sere naib Inceasng te sre end eflactveres wth wich can be Brovp unde cons ©) Taining sat i ess of ss management may improve gnc the pertonmance of ther ® Acrasanagenent petals parte [sto set of srangement fr esponding on he doy Furthermore be apparent hts pine tora work for he eganaton ane posh ‘ome Sgniantenenges, ‘apabl9, ane posi some insttusonaajeton to ‘he chaleges ana ranger timp For thems, t ‘Swern naijsing bref he berets othe During and tara It souls be sued ‘ve aspect ofan ganization’ preparedness or Fespnse willbe to ntoneve nd untong {zrtinyabould beable to prove that management proce a boen pun pe eed, ‘pprtedy traning ond hen aed appr ‘eterable dcsan-makng, =| Recommendations regarding 38 16. The genera carci of rgiatins with managers cum orpenietion 1 Thecommon bares to sca aching Np rilence nul ve recognized ara ‘worked rough toed thei vues A orm ”PAS 200:2011 4 Developing a cri 41,8 framework Figure 1 provides a framework fr undestacng he ftement of css managenent apabiy nthe wiser conte Figure 1~A framework for crisis management management capability Respond ‘The opportunity to ee and evaluate 8 rls ‘manapement capa dot nt depend onthe ‘rganzaton hang had an ocala rm Fer exam coud folln ather manaperert ‘eviews, proc heck, ext mien veces the ‘earius eporance awn om es atectng ater espns tent bea reaivey shorter ey, Stage ofthe mode it thardore proves seats rd intgrated tremenerk developing ss imnaperetapsnity an emp ti eapoie 2 4.2 Capability Boor dscusing the pacts of developing ane managing ara management ope, help SSemanage eye wha apy es ase requement of ops. Furthermore, 2 apbity shouldbe able te elie and Imanagemart seabed n Figure Th ts dea a ‘ts management reques mare then jut no 8 response, nowever houghfly tay ae contre creating ti capably requires stati commie ‘esoures and the crest of trsture spaces The equremare re Seced n 43, 48nd as.PAS 200-2011, Information Box 3- The requirements ofa cis management capability 2) Aninaincal urement which nde the ity to analyz susan, et ate determine ‘option, mate desons and evaluat ther imac. eas ncludes the shared onept that unerin the Ascgne of css management ') An rganzatond equrement, whic includes te stucture and processes ned to tania decions Int eon and vei at mga 1 eat requieent whines the wlingras of sao shareanasupport the op manager 4 logistic requrament which sth abit tesuppertsluiors by appvng hah sources ine ight 43 Setting the organization's policy and direction nobis define ond ecaner the oli for ie fronagement Tiger atement often hat ‘Seary and concen te objects, dsb inroads ne ville a he basen busines case forthe are {ewes etd the planing and Fopsemetaton| ‘tetssmanagerert oceurs thn the ‘tamer ors management sow In Fgue ‘The poe statement oul ine dfn of ‘cope Ths shoul ery who sto be respon for forthe delivery of eyeoment tthe arganastion® ‘ise management copbity aval eget ed ‘Sanzaton’ intone shoud be appropriate toe Sie, busines actiesond overalstratgiobeties, ‘ronment thin wien may operate Mechanisms of reewsheuld be incu, to ensice “onsite wth te wal eat abctver ofc beldone in ccrdane wth accepted gooe prac programme ana projet mangement and with ry Freausting erganzatonal pacers or pret hat ‘woul expedite andrew to unerine chara 4.4 ldentifying roles and responsibilities {is managemen casas nous ba dere, located end cormunatesConiderstion shuld begverto peopl sil experince nd comostence foreach element ofthe pabily ar the ected son or persons wth appropriate authority be Sccunabeor the deveopment an inplemerston fern manogrent opi snd tr ongoins Srnzaton Recommendations egrdng 41, 42,43 a 18 Aplig should be castes, with te hihot Ponti lvl of vigorous endorerant tat pabity 19.The pal oud erabin recon pert, luton and eperting rangement sing {oprgrae aa project manager sulsiven, “the po shoul bun revew and esiason ‘necara to enter ard com roars ‘Spabitydeveopment-e Mpa al fis management eth an plane for att nc itor sou beealated ond reeponebtie ning that of he sen ‘hould be formed scorchPAS 200-2011 45 Creating structures and processes Tobe consstent wth the encap of it Iigeent ciindin Ge Oe Non ‘monend nettle av tc ‘thesame wey. Hoaonuanring and vane Srajssmeshanims neo! tbe stand othe on Suse ensronment,eenastina cutee sno ising tems ) Te organization wil pei aeaty hve forthe gathering and entation of mart inligence whch eps esure te uty a8 eters of operons. apting testo phasis end eanfin ppt, informed bythe Concepts and ese Set case (0 Thearganizaton may asa hve weldeveoped proces oie name td busines Sass which can be ait ane eine for 46 Information management The process shuld be foratze, facta nthe Shouldersre hay re cored ot thes fig ae ‘epored a propriate st ten ‘teenager ncn sno ‘ould be posse toaster the ear and wesk gal impending or teil eer that mghtoterie ‘eminea ort inthe gee bucground "ne of Bu hatha or not the ig tre captres in tine {noid ecu tome penne nfrmoton ou be proceed tan form tha ect th inespettion ot “ 47 Situational awareness fearon irate tnemsiver oop cangern emt quik deine spec epucing tees nd epsertutes) and ana centnucur a, eantage an Bevery rar impor, stutonal swarenese ane ore hin rel he ioliations of what and a eing an reed gener nut Worl operant othat ‘Tis evel of deta iene to make the point hat Information nao be ave Sought ar channels reedta be monitored Toolscan be point hep prope do hs more resented infomation dow rom the mary tate ‘pect ol, ate than ening the enton of Stastorlenarenes ta chonee an oyna. Thy ‘ve people working under eteres of presen Seing ovrhuined by nermation te magiuae ‘he ierpretation of te ioformation hey shoud aPAs 200:2011 Information Box 4 Techniques for creating situational awareness mathe cages? Ostnguhbeeenht now, send reed sout he anes at \Whatishappening? deny varstions inthe character of events ther extent andthe tempo ose. \Whatischanging? can be helpful to lak th inven of vents and coridr what ight be ened Euthasnot Ge been oseres. sownae™ ‘Ths sth rica qustion_A vet of perpecves and viewpoint il aval, What mighthappen? Look forward and visualize potrti seratig, sing aes of ine ort. medium and ‘cng term) ond aeerty (erase fo wor ne) ‘hiss secondary teal hin ena refine el of rte tothe presentation of ston awareness. IRregues te mage’ te decompose he probe atcrdng to aserar of heading ta capture te eet imensonsof tec, o that evens pln conte anayerdan compared The PESTEELS fou (ansvarcus permutations of th base de) may be ft Tey array mocated th tee Pooring Howey, hey lend themacversa cetengststional anetenen vy welt sn decor ake ‘how pect teen ofa Sagas thm nie ec Tai sae a Politi ators Kzonomic or nada factors 1 Teh actrees 1 tegatorrepuston factors © orpanzavonteaors ‘The mneranic PSTELO hep eso ent tet of factors for caeretinby dean ake Hawove practioner saul sek to chee sh unaesancing of te eral putea emo see, Shetion impact ondinterdependerie sae ow sanant nd widespread sor might become? Duration owing hay 0 cantina? impet Now bade andhow bad cult become? Imurependencs Tes read be etd nt of ht hopes, ht may happen ad hat ‘he consequence ofa gen bon might be sie 15PAS 200:2011 reas someinput om ale ay departments a ‘Sganzation to achieves ul eloped and named Sneestanaing ofthe overal pte Atal ages there Soul be der dtinconrbetween what deta rsumed an whats beig epoted by others 4.8 The common recognized information picture ‘once an agree eve fstuationa awareness a en ‘soheved inthe tom ana) form past (fa common eeagnted innmaton ture (RP, [ACRIPIsarepor tat reureransqrend ad formalist managenen a3 decslonsuppet to. These ae Statement tuatonal arenes Howevesngoes__summarind information Bon. ‘urther becuse reser oa cmmon pan ‘management decsonethatatet he whole brane andthe ut fhe CR sem ae ‘ranizaton ca bebe Goabits which ance eri management an (as enacted rors otha sn they fave ‘There arepouarul reasonstorsing ACR sptemin bean inclsed in ths etion the PAS Information Box 5 ~ Advantages of the CRIP as a decsion-support tool 1) The stutonal awareness upon which istned dared from conrgeiztonl nas shold reflect cnuesi tte greatest eet at s practi, nd lta anes that al departan Perspectives are epreeted end alone Tas educer hei of an sewed econ making, 1) ectans can than be 2d nthe bes evel of ansennthatcan be chee on the situation mais and is lations whic as ben trough a gorus proceso acme verison and ‘ena © Byhavng an agreed satement of uncarandng and of te lntations of aalabeKrowledge, reds ‘the tendency or monet of decor making teams to place confiting inept om ftrnon ot ‘he point of dion. ha ai sotto cse dow debet, but tance tha peed an confines wth ‘ohio decors con bemede (9 Deciionmakasbecone ore confer, beau they kno that the information they ar basing dciers ‘entas bean through res of igor mult department anal, burenc and werfcton, 1 econ become mow esl defense the an be elated to an agent staterent of station! ‘amreness based on share process of igoouy, mult-deprerar® anny sree an vert, 1 Manages who chosenot follow a ino decon making that supported by evidence nthe CRP il ave to defend tar hie vty cre tcancehabe tat thy be ptt eso ut te ‘cline egies that carton eonedered cee be ade fr Greguring the ioction ht ‘ren The se vas heck 9 The CUP can be easiyupated x cumstances change, ar frmsa running bass for beings peti also toms roting cord of te analysand decir ofthe cs manaperent teat, Thi kexts Important we frm of fil enauty orig acy takes pase heh, cnterporaneus "eeords maybe demanded and be bain ty ae a Moi fom cabinet offen Emergency Pain Clee. Deion tk er rk and ik management 16 esa‘cure and station reports canbe dsinguithed inthe folowing way. 2) stuation reports produced by separate ‘Separme n bases unt and deere othe tescrpios an performance eeenert ters. 50.Theaeartages ad sacartapesof fe wos Spat ou boned tte 5. Dabriting and analog prtrmanee and ‘outcomes tom an exec shouldbe raps and 52. The tos hat have been sei should be as {help evion rr snatena nthe orgencato, 5 ear mises shouldbe eanined ae eres rom wth te some rigour that would be applies t = restePAS 260.2011 essere 2PAS 2002011 Bibliography Feterenas document Galaing ary amanda) eel, Standards publications 125099, usin comdnuty monagement 185 5100 isk maragemen Code of rate (rode) 02566, susnsscontinaty management Guide on eoresing ane for conti ad Other publications ‘ine oFfce Emergency Manning Calege. Deion Devi, tras Ef ntrsven leadership the ising ink nml-ageney mie nie respon Joumal of Contingent ond anagem oe bes 208- 16 i Goverment. mergeny respons and scovery Brod 2010 pine satinetafice gona? Inelassseraergusnce 50810 pot Further reading ‘Abed M. Teper aapractce of ris Imanagement ease of Bent Spar Sago: Palgrave Waco, 206, ‘handing emergence a the recta, Mati Nea aks, 208 ‘Ardenen Ti Shroder PL strategist manager brat Cambridge’ Cambie Uriversty res, 200 and. ent its the fan, Centre Publishing, 208 on et a. The ptr afer management: pubic leader und pressure Conbrape:Com36 nest res 207 sod 6. Ri is anaeaty menogement ‘hh Wl 2008 rane we Pare, Span Cri management Inthe now svotey tnaape Thoutend ke ag0 Pibiations 2010 Curtin ol Managing rss a practi! guide. nongrote: ragrave Malan, 208 ‘lot ohnan NA ty of sles and business ‘entity pact Liver Unies of vee, ero. it, Sart Harbane 8 Busnes contin, Imanageert a iss management prose Ind (on: Routes, 210, handbook: Coun lane atamaton Group, 203 Flin sting in the ht zat: madera force) leidente Cnehete nn Wis, 198 Fin Arbuttot x. Incident command ae om he hat seat Alder: Agate ubihing, 282 Ina changing media word baring utero einer, 208 Larkin Step reputation nk management Uasngstae: agave Mra, 2002 Maher 6 Organisations lesming at NASA the ‘ralenger ard Columbia accidents Washington: ‘tovgtonm UnnersyPen 208, off Peron cM, crle management « Sao ge mgr your agen ot. why some companies emerge roger ans tttr rom ori seven eet eens fer sarong ‘aster New Yr: nao 2008, oft. creche lansing othe nikal Sn ance: Wey, 208 ecru € Neral cient Chena Peon nest re, 1998 Ferro ©The net catastrophe: educing ou Yalebiies tratando erorst ‘Sesser rico, M Prneton Une Pres, 2007Acason |. Human eae Cambridge Canbedge Unies Pres 1980. ‘keen Aldea: Agate 1997 eget Larkin prac ri ie nd ee Imonapementin publications wcrebock of bet Proce the Landen: Kogan Pog, 2008 Rosenthal, Bin A, amor. Managing ei: tives eiommas opeorunies Springs: Cares Sith lot, el Key reasingr in cr management sptemeandsuctue forgeventin Snaecoery Londo: toute, 205 Toft Reynlls. eaning fom dtr a Imanapementspproat Sea Song cman 208 roe Tuner A, Pidgeon Man made asters nde Onto Biter Hnarony, 197 eK Mating nsf the erganiatin Son Franco We Sake 2000 PAS 200-2011, Weick Ke, Sut Managing the unexeced Savighighnetomare mans orp Weick KE. sui KA. Manoping the unypeced reste erermance nan age of uncertain Pe San rans: oy ae, 2087 Suggested journals for further reading ‘tpawaneeyeomibaoenal ap hreteonee ‘urea Journ of Held Sear and Emergency Management ‘strom bepress omen’ Crgaiation and Envitenment ni Cris verte Ineputonsapepob com ‘isk Management: inenstiona Josh -neprplgrave outralscomfmindex FrAS 200:2011 British Standards Institution (BSI) 851 is the independent national body responsible for preparing British Standards and other standards-related publications, information and services. lt presents the UK view on standards in Europe and at the international level Itis incorporated by Royal Charter. Revisions th tana ar updated by amendment Fovsen lesa ish Stans shoul mate sre ‘thatthe sesh test mento ean Ins th constant sn of Ito nprove the gua of tu products and sevice We woud gre Syne fnsng sn incr or ambiguity ie ing ‘he PAS would infor the Fnondeage Conte “a +8 (}20 3996 7008 Fo: 48 (208867005 ait inowedgecnte agro om offers Member an nddul updating sence ‘led PLUS whch ensures tuber ‘eb ot (20 09967565 Fe: 44 (R096 700% al plssbsgrup com Buying standards You may buy POF an hard op veson of standards Sect sing acres ena om the BS Shop on he ‘webte wiblroup crisp. atonal des for 85, ntemationalan foagn randards “et + (20096 S001 Fa: 48 (208967001 Inresonse to odes forinmenationa andar tt pz to suppy the BI penton thse Information on standards Eropeon an inernatana anda ough eowidoe Contre. Te (020996 7008 Fa 44208996708 nal knowiedgocente@bigoup om ‘roe 8 electronic inermstion sevice ae 380 {ralable whith give cea ona rod tnd To (2009967981 Fano (00 89967048 Trai ifosblgoup com si subsrbing Members are kept up toate with ‘ets foward other ens cotat Manberip ‘amination, +44 0120 896 7002 Fox: +44(0)20 8886701 Fait membeshinetsigrupcom va ben Standards One ca be found st ‘wer siroup.com/bSOL Forte ifornation about 5 sae onthe Bstuntsto at we bsroup contendere Copyright Copyright ub 95 publican. 88 ako held the copra nthe Uk. of he pablo ‘he iterator angardeston bod. xcept permitted under the Cops, Des ae Petes {ny means econ photocopying recording ot ‘thenite tout por writen perso Nar Bsi'Ths des nt paca th ee um, nthe couse tinplemanting the andor of nea dest ‘uch remot and ize ype or grade seignstin. "thse Stas are tobe ue for anyother pupae ‘than mplmertatin then the po ten permission (of mus be obtained. Detail and aden can be ‘tied fom te Copyright &Leesing Deprimer. Te te (209996 7070 al opyightabigroup com